Showroom Design Consultant / Customer Service

📍 Job Overview

Job Title: Showroom Design Consultant / Customer Service

Company: Florida Tile

Location: Denver, CO

Job Type: Full-Time

Category: Sales / Customer Service / Design Operations

Date Posted: May 11, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive showroom sales by engaging with architects, contractors, and homeowners to select tile products.

• Manage and grow a trade client base through proactive outreach and in-showroom engagement.

• Ensure showroom presentation and merchandising standards are met to create an inviting and informative customer experience.

• Process customer orders accurately and efficiently, supporting overall branch operations and customer satisfaction.

• Collaborate with the OSR/BCSS sales team to share leads and market intelligence, fostering a cohesive sales strategy.

📝 Enhancement Note: This role blends direct sales, customer advisory, and operational support within a showroom environment. While not a traditional Revenue Operations role, it requires a strong understanding of sales processes, customer data management (CRM-like functions), and operational efficiency in handling orders and inventory. The "operations" aspect lies in optimizing the customer journey from selection to order fulfillment and maintaining the physical sales environment.

📈 Primary Responsibilities

• Sales & Client Development:

  • Cultivate and nurture relationships with architects, designers, contractors (A&D trade), and homeowners to drive tile sales and project specifications.
  • Proactively identify and pursue new sales opportunities, expanding the client base through networking, outreach, and leveraging existing customer relationships.
  • Act as a brand ambassador, promoting the Denver showroom as a premier selection center for the A&D community, including hosting and coordinating trade events.
  • Collaborate closely with the Outside Sales Representative (OSR) and Branch Customer Service Specialist (BCSS) teams, sharing leads, market insights, and best practices to achieve collective sales targets.
  • Ensure strict adherence to Florida Tile's pricing policies by accurately qualifying customer accounts and applying correct price templates to sales orders.

• Showroom Operations & Merchandising:

  • Maintain the showroom's aesthetic appeal and functional integrity by ensuring all displayed products are current, correctly labeled, and merchandised attractively and logically.
  • Assist branch staff with daily operational tasks, including but not limited to, processing sales orders, managing customer callbacks, handling daily deposits, and assisting with inventory receiving and locating.
  • Support the Branch Operations Manager (BOM), Branch Manager (BM), or Regional Manager (RM) in overseeing daily branch operations to ensure smooth workflow and customer service excellence.

• Customer Service & Support:

  • Provide exceptional customer service to all showroom visitors and clients, addressing inquiries, providing product information, and guiding them through the selection process.

  • Efficiently process customer orders through the company's systems, ensuring accuracy in product details, quantities, pricing, and delivery information.

  • Serve as a point of contact for customer inquiries, resolving issues promptly and professionally, escalating to management when necessary.

📝 Enhancement Note: The responsibilities highlight a dual focus on client-facing sales/design consultation and back-end operational support. For an operations-minded candidate, the emphasis on order processing, inventory management assistance, and maintaining showroom standards presents opportunities to demonstrate process improvement skills. The role requires a blend of sales acumen and operational discipline.

🎓 Skills & Qualifications

Education: High School Diploma or GED required. A degree or coursework in marketing or a design field is a plus.

Experience: Minimum of 12 months of retail sales or direct sales experience. Experience within the tile or flooring industry is considered a significant advantage.

Required Skills:

• Proven ability to develop and maintain client relationships, particularly within a trade or professional services context.

• Strong understanding of sales techniques and customer engagement strategies.

• Excellent verbal and written communication skills, with the ability to articulate product benefits and design concepts clearly.

• Proficiency in multi-tasking and effectively managing competing priorities in a fast-paced environment.

• Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Familiarity with SAP for order processing and inventory management.

• Ability to travel locally to meet with customers, requiring a valid driver's license.

Preferred Skills:

• Specific experience within the tile, stone, or interior design industry.

• Formal education or certifications in interior design or a related creative field.

• Familiarity with CRM software for client management and sales tracking.

• Experience with showroom management or retail operations.

📝 Enhancement Note: The requirement for SAP proficiency, combined with sales and customer service duties, suggests that candidates who can bridge the gap between client interaction and system-based operations will be highly valued. The emphasis on "inside sales techniques" and "client relationship management" hints at a need for structured, process-oriented approaches to sales and customer engagement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Process Documentation: Examples of how you have managed a sales pipeline, from lead generation to closing, including qualification criteria and CRM utilization (if applicable).

• Customer Engagement Case Studies: Demonstrations of how you have successfully advised clients on product selection, resolved complex customer issues, or exceeded sales targets through strategic client interaction.

• Showroom Merchandising Standards: Visual documentation or detailed descriptions of how you have organized and maintained retail spaces to enhance customer experience and drive sales.

• Order Processing Workflow: An outline of your approach to accurately processing sales orders, managing customer data, and ensuring timely fulfillment, highlighting any efficiency improvements you've implemented.

Process Documentation:

• Sales Cycle Optimization: Detail how you approach streamlining the sales cycle for interior design products, focusing on efficiency and client satisfaction.

• Customer Data Management: Describe your methods for organizing and updating customer information, ensuring data accuracy for effective follow-up and relationship building.

• Showroom Operations Efficiency: Provide examples of how you have contributed to the smooth running of a retail or showroom environment, including inventory management and display upkeep.

📝 Enhancement Note: While a formal "operations portfolio" isn't explicitly requested, candidates are encouraged to highlight process-oriented achievements. This includes demonstrating structured approaches to sales, customer management, and showroom upkeep. Showcasing how they've used systems like SAP or Microsoft Office to improve efficiency or accuracy in these areas will be beneficial.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for similar roles in Denver, CO, with 2-5 years of experience, a salary range of $45,000 - $60,000 annually is estimated. This range accounts for the blend of sales commission potential (if applicable and not explicitly stated), customer service responsibilities, and the required operational system knowledge (SAP).

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision Insurance Plans
  • Employee Wellness Program

• Financial Security:

  • Flexible Spending Accounts (FSAs)
  • Employer-Paid Short-Term and Long-Term Disability Insurance
  • Employer-Paid Life Insurance
  • Supplemental Life and Accidental Death & Dismemberment (AD&D) Insurance
  • 401(k) Retirement Plan with Employer Matching Contributions

• Professional Development:

  • Tuition Reimbursement Program

• Work-Life Balance:

  • Paid Time Off (PTO) Working Hours: Approximately 40 hours per week, with potential for overtime during peak periods. The role is on-site, requiring consistent presence during showroom operating hours.

📝 Enhancement Note: Salary is estimated based on typical compensation for Sales Consultants and Customer Service roles with similar experience and required technical skills in the Denver metropolitan area. The estimate assumes a base salary, and actual compensation could include variable components like commission, which are not detailed in the provided job description. Benefits are comprehensive, aligning with industry standards for full-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials (Ceramics, Tile Manufacturing & Distribution)

Company Size: Florida Tile is a significant player in the national tile market, with a substantial employee base (likely 500-1000+ employees based on its industry standing, though exact figures are not provided). This suggests a structured corporate environment with established processes and opportunities for advancement.

Founded: Florida Tile has a long history in the industry, founded in 1954. This longevity indicates stability, experience, and a deep understanding of the market and customer needs.

Team Structure:

• The Showroom Design Consultant / Customer Service Representative typically reports to a Branch Manager (BM) or Showroom Manager (SM).

• They work closely with internal sales teams (OSR/BCSS) and may interact with operations staff responsible for inventory and logistics.

Methodology:

• Data-Driven Sales: While not explicitly stated, the use of SAP and the emphasis on qualifying customers and pricing rules suggest a data-informed approach to sales management.

• Process Optimization: The need to assist with daily tasks and maintain showroom standards points to a focus on efficient workflows and operational excellence.

• Customer-Centric Approach: The core of the role is understanding and meeting the design and service needs of architects, contractors, and homeowners.

Company Website: https://www.floridatile.com/

📝 Enhancement Note: The company's long history and national presence imply a culture that values experience, reliability, and established best practices. For operations-minded individuals, this suggests an environment where process adherence and efficiency are likely to be appreciated, with opportunities to influence and improve existing workflows.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level contributor, blending customer-facing responsibilities with essential operational support. It's an excellent entry point for those interested in the intersection of sales, design, and operational execution within the building materials industry.

Reporting Structure: The role typically reports to a Branch Manager or Showroom Manager, providing direct oversight of daily showroom activities and sales performance. This structure allows for hands-on mentorship and direct feedback on performance.

Operations Impact: The Showroom Design Consultant directly impacts revenue through sales generation and indirectly influences operational efficiency by ensuring accurate order processing and maintaining a well-organized showroom. Their role is crucial in capturing and converting customer interest into tangible sales, contributing to the overall financial health of the branch and the company.

Growth Opportunities:

• Sales Specialization: Progress into roles with a stronger focus on outside sales, key account management, or specialized product sales within the Florida Tile portfolio.

• Operations Advancement: Develop expertise in branch operations, potentially moving into roles like Branch Operations Manager, focusing on inventory, logistics, and process improvement.

• Design & Showroom Management: Grow into a Showroom Manager position, overseeing a team, managing inventory, and driving sales performance for an entire showroom.

• Cross-Functional Roles: Opportunities may exist to move into roles within sales support, customer service management, or even product management, leveraging the broad experience gained.

📝 Enhancement Note: For candidates seeking a career in operations, this role offers a foundational understanding of how sales and customer interactions translate into operational requirements and revenue. The emphasis on SAP and order processing provides a direct link to operational systems, paving the way for more specialized operations roles within the company or industry.

🌐 Work Environment

Office Type: The primary work environment is a professional, customer-facing showroom. This setting is designed to be aesthetically pleasing, showcasing Florida Tile's product range. It involves both individual work (consultations, order processing) and collaborative efforts with the sales and branch operations teams.

Office Location(s): Denver, CO. The specific showroom location within Denver should be confirmed, but it is expected to be accessible to clients and located in a commercial area suitable for retail and trade showrooms.

Workspace Context:

• Collaborative Environment: The showroom requires constant interaction with clients and internal team members, fostering a dynamic and cooperative atmosphere.

• Tools & Technology: Access to Microsoft Office, SAP, and showroom display materials is standard. The environment is designed for effective client consultation and efficient order management.

• Team Interaction: Daily interaction with colleagues from sales, customer service, and potentially warehouse/operations staff is expected, promoting a team-oriented approach to achieving branch goals.

Work Schedule: The role is primarily full-time, likely involving standard business hours, potentially including some weekend or evening hours depending on showroom operating schedules and client needs. Flexibility is often required to accommodate client appointments and urgent operational tasks.

📝 Enhancement Note: The on-site nature of this role is critical. Candidates should expect a structured work environment that balances client-facing engagement with back-office operational tasks. The Denver location implies a competitive market, requiring a strong focus on customer experience and operational efficiency to stand out.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your application and resume to assess basic qualifications, experience, and alignment with the role's requirements. Emphasis will be placed on sales experience, customer service aptitude, and familiarity with systems like SAP.

2. Phone/Video Interview: A discussion with a hiring manager or HR representative to delve deeper into your background, motivations, and experience. Be prepared to discuss your sales approach, customer service philosophy, and how you handle operational tasks.

3. In-Person Interview/Showroom Visit: This stage likely involves meeting with the Branch Manager and potentially other team members. You may be asked to:

• Conduct a Mock Consultation: Demonstrate your ability to engage with a "customer" (interviewer) and guide them through tile selection, showcasing your design sense and communication skills.
• Discuss a Sales Scenario: Be prepared to talk through how you would approach developing a trade client base or handling a challenging sales situation.
• Showcase System Proficiency: Discuss your experience with SAP and Microsoft Office, perhaps through brief practical examples if feasible.
• Present Portfolio Elements: Be ready to walk through examples from your portfolio that highlight your sales achievements, customer service successes, or process improvements.

1. Final Interview/Offer: A concluding discussion to finalize details and extend an offer of employment.

Portfolio Review Tips:

• Quantify Achievements: For sales roles, use numbers whenever possible. "Increased trade client sales by 15% in Q3," or "Processed an average of 30 orders per week with 99% accuracy."

• Showcase Process Thinking: Even if your portfolio is sales-focused, highlight the processes you used to achieve results. For example, "Developed a systematic follow-up process for leads, resulting in a 10% conversion rate increase."

• Demonstrate System Use: If you have examples of reports you created in Excel, dashboards, or process maps, include them. Highlight your proficiency with SAP through descriptions of tasks you performed (e.g., "Managed order entry and inventory tracking in SAP").

• Tailor to the Role: Emphasize examples related to interior design, customer service, sales, and operational tasks. If you have experience in the tile or flooring industry, make sure that's prominent.

• Visual Appeal: For a design-adjacent role, ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like: "How would you handle a situation where a client is unhappy with their selection after the order is placed?" or "Describe your strategy for building relationships with local architects."

• Operational Problem-Solving: Anticipate questions about how you would manage showroom inventory, ensure accurate order processing, or improve the customer experience within the showroom.

• System Knowledge: Be prepared to discuss your experience with SAP – what modules you've used, what types of transactions you've performed, and how you've leveraged it for efficiency.

📝 Enhancement Note: The interview process suggests a strong emphasis on practical skills, client interaction, and system proficiency. A candidate's ability to articulate their experience using specific examples, particularly those involving process, systems (like SAP), and quantifiable results, will be key to success.

🛠 Tools & Technology Stack

Primary Tools:

• SAP: Essential for order processing, inventory management, customer data, and potentially pricing and reporting. Proficiency here is a key requirement.

• Microsoft Office Suite:

  • Excel: For reporting, data analysis, tracking sales leads, and creating simple spreadsheets.
  • Word: For customer communications, proposals, and documentation.
  • Outlook: For email communication, calendar management, and scheduling client meetings.

Analytics & Reporting:

• SAP Reporting: Leveraging SAP's built-in reporting capabilities for sales, inventory, and customer data.

• Excel-based Analytics: Using Excel for more detailed analysis of sales performance, customer trends, and showroom effectiveness.

CRM & Automation:

• While not explicitly mentioned as a separate system, the role implies CRM-like functions for managing trade clients and customer interactions. Candidates should highlight any experience with CRM software if they have it, as it aligns with the "client relationship management" aspect of the role.

• Automation within SAP for order processing and potentially workflow management is expected.

📝 Enhancement Note: The explicit mention of SAP and Microsoft Office positions these as critical operational tools. Candidates with a strong understanding of how to leverage these systems for efficiency, accuracy, and data-driven decision-making will have a distinct advantage. Experience with CRM systems, even if not explicitly listed, is highly relevant.

👥 Team Culture & Values

Operations Values:

• Integrity & Accountability: Upholding pricing policies, ensuring accurate order processing, and taking ownership of showroom presentation and customer satisfaction.

• Customer Focus: Prioritizing the needs and experiences of architects, contractors, and homeowners, providing exceptional service and design guidance.

• Efficiency & Productivity: Striving for smooth operational workflows, accurate data entry, and effective time management to support branch goals.

• Teamwork & Collaboration: Working effectively with sales colleagues, branch staff, and management to achieve collective success.

• Continuous Improvement: Seeking opportunities to enhance showroom presentation, streamline processes, and improve customer interactions.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with outside sales representatives, customer service specialists, and branch operations personnel to ensure a unified approach to client management and order fulfillment.

• Process Review & Feedback: A culture that encourages sharing feedback on operational processes and customer interactions to identify areas for improvement.

• Knowledge Sharing: An environment where best practices in sales, customer service, and showroom management are shared among team members to elevate overall performance.

📝 Enhancement Note: Florida Tile's emphasis on treating people fairly and respectfully, coupled with the need for operational discipline in a sales environment, suggests a culture that values both strong interpersonal skills and a commitment to process. Candidates who can demonstrate both collaborative spirit and a methodical approach to their work will align well.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Operations: Effectively managing the demands of direct sales and client consultations alongside essential operational tasks like order processing and showroom maintenance.

• Market Competition: Navigating a competitive Denver market for building materials and interior design services, requiring strong client engagement and product knowledge.

• System Proficiency: Mastering SAP and other internal systems to ensure accuracy and efficiency in all transactional and customer-related tasks.

• Dynamic Showroom Environment: Keeping the showroom updated with new products and maintaining visual merchandising standards in a fast-paced retail setting.

Learning & Development Opportunities:

• Product & Design Expertise: Deepen knowledge of tile materials, design trends, and specification processes through company training and self-study.

• Sales & Negotiation Skills: Enhance capabilities in consultative selling, client relationship management, and closing techniques.

• Systems Training: Further develop proficiency in SAP and other company-specific software for enhanced operational efficiency.

• Operational Process Improvement: Opportunities to contribute to refining showroom operations, order processing workflows, and inventory management practices.

📝 Enhancement Note: The challenges inherent in this role offer significant learning opportunities. For operations-focused individuals, the challenge of balancing client-facing demands with system-driven tasks provides a unique pathway to understanding the full GTM cycle from a practical, execution-oriented perspective.

💡 Interview Preparation

Strategy Questions:

• Sales Strategy: "Describe your approach to building and maintaining a client base within the A&D trade. How do you identify and qualify new leads?" (Prepare to discuss specific tactics, CRM usage, and follow-up strategies).

• Customer Service Excellence: "How do you handle a situation where a client is dissatisfied with a product selection or service? Walk me through your process for resolving such issues." (Focus on empathy, problem-solving, and escalation procedures).

• Operational Efficiency: "Imagine you are responsible for a large batch of customer orders that need to be entered into SAP by end of day. How do you prioritize and ensure accuracy?" (Highlight your organizational skills, attention to detail, and understanding of system constraints).

Company & Culture Questions:

• Company Alignment: "Why are you interested in Florida Tile specifically, and what do you know about our products or market position?" (Research their product lines, recent projects, and company values).

• Team Dynamics: "This role requires close collaboration with sales and operations teams. Describe a time you successfully worked with different departments to achieve a common goal." (Emphasize communication, compromise, and shared objectives).

• Design Sensibility: "How do you stay current with interior design trends, and how would you apply that knowledge to assist a client in our showroom?" (Showcase your passion for design and ability to translate trends into practical client advice).

Portfolio Presentation Strategy:

• Quantifiable Impact: When presenting sales achievements, use metrics. "My efforts led to a 10% increase in showroom sales over six months."

• Process Walkthroughs: For operational aspects, describe the "before" and "after" of any process you improved. "Before, order entry was manual and prone to errors; after implementing a standardized checklist and validation step in SAP, accuracy improved by 25%."

• System Proficiency Demonstration: If possible, briefly explain how you utilized SAP or Excel for specific tasks relevant to the role (e.g., generating sales reports, tracking inventory levels).

• Visual Aids: If your portfolio includes design work or showroom layouts, use them to illustrate your aesthetic judgment and organizational skills.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of sales acumen, customer service skills, and operational discipline. Candidates should be ready to discuss their experience with SAP and how they use systems and processes to drive results, not just customer satisfaction.

📌 Application Steps

To apply for this Showroom Design Consultant / Customer Service position:

• Submit your application through the provided link on recruitingbypaycor.com.

• Tailor Your Resume: Highlight your retail sales experience, customer service achievements, and any experience with SAP or similar ERP systems. Quantify your accomplishments whenever possible.

• Prepare Your Portfolio: Gather examples of successful sales engagements, customer service resolutions, and any instances where you improved operational efficiency or showroom presentation. If you have design-related work, include it.

• Research Florida Tile: Understand their product offerings, target markets (A&D trade, homeowners), and company values. Familiarize yourself with their Denver showroom if possible.

• Practice Interview Responses: Rehearse answers to common sales, customer service, operational, and behavioral interview questions, focusing on specific examples from your experience. Be ready to discuss your SAP knowledge and how you approach process-driven tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Florida Tile before making application decisions.