Senior Visual / Product Designer

📍 Job Overview

Job Title: Senior Visual / Product Designer Company: CapTech Consulting Location: Charlotte, North Carolina, USA Job Type: Full-time Category: Design Operations / Customer Experience Design Date Posted: September 15, 2025 Experience Level: Mid-Senior Level (3-5 years) Remote Status: On-site

🚀 Role Summary

• This role requires a Senior Visual / Product Designer to craft sophisticated user experiences and digital brand identities, focusing on visually striking, brand-forward, and accessible interfaces for web and mobile platforms.
• The designer will be instrumental in elevating the visual quality of products and services, staying abreast of evolving design methodologies, tools, and technologies within a consulting environment.
• Key responsibilities include designing user interfaces, components, and layouts that balance aesthetic appeal with functional usability, and contributing to or evolving existing design systems with creative input.
• Collaboration is central to this role, requiring close work with researchers, developers, analysts, and other designers to achieve cohesive and impactful digital experiences, often under tight deadlines.

📝 Enhancement Note: While the title specifies "Visual / Product Designer," the responsibilities and required skills heavily lean towards a strong product design foundation with a significant emphasis on visual execution and brand integration. The role is within a consulting firm, implying a need for adaptability, client-facing skills, and the ability to translate business needs into design solutions across various client projects.

📈 Primary Responsibilities

• Design engaging and visually compelling digital experiences for web and mobile products, extending and enhancing existing designs based on established design systems.
• Produce clean, informative, and concise presentations to clients and internal teams, effectively communicating the rationale behind design decisions and recommendations.
• Present design concepts and strategic rationale to clients and project teams in a clear, articulate, and persuasive manner.
• Conduct competitive brand or experience analyses to identify opportunities and deliver innovative design solutions and strategic recommendations.
• Consult with clients and cross-functional team members to advocate for and implement accessible design principles and best practices.
• Contribute to and support the creation of personas, customer journeys, and prototypes, adhering to interaction design and usability best practices.
• Integrate user research, customer insights, and usability testing results to inform and refine design decisions, ensuring a user-centered approach.
• Collaborate closely with front-end developers to ensure design fidelity, maintain consistency, and guarantee accessibility standards are met during implementation.
• Research and understand emerging design and technology trends, evaluating their relevance for recommended client solutions and internal CapTech practices.
• Explore and leverage AI-powered design tools and workflows, staying current with new technologies and experimenting with novel approaches to enhance creativity, efficiency, and project impact.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution, strategic thinking, client communication, and a forward-looking approach to design technology, including AI. The emphasis on "enhancing existing designs" and "extending design systems" suggests a need for designers who can work within established frameworks while also pushing creative boundaries.

🎓 Skills & Qualifications

Education:

• A 4-year degree in Design, Human-Computer Interaction (HCI), Graphic Design, or a closely related field is required.

Experience:

• 3-5 years of professional design experience, with a strong preference for experience gained in a consulting or agency environment where diverse client challenges are addressed.
• Demonstrated experience in designing sophisticated user interfaces and digital brand experiences for web and mobile applications.

Required Skills:

• Strong visual storytelling capabilities showcased through a portfolio of modern, polished, and engaging UI and brand design work across various digital platforms.
• Expertise in designing interfaces, components, and layouts that effectively balance aesthetic appeal with user-centered usability.
• Proficiency in creating a range of design assets, including product UIs, interactive prototypes, icons, brand graphics, and illustrations.
• Comfort and expertise in working within established design systems, with the ability to propose and implement creative enhancements that evolve these systems.
• Proven ability to collaborate effectively with cross-functional teams, including researchers, developers, product managers, and other designers, to create cohesive and impactful user experiences.
• Self-starter mentality with the ability to manage multiple projects, meet tight deadlines, and incorporate feedback from clients and Creative Directors while fostering collaborative team dynamics.
• Proficiency in designing developer-ready visual assets and UI components, with a strong emphasis on Figma for file organization, consistent styling, naming conventions, auto layout, component libraries, variables, and design tokens to facilitate efficient and scalable design handoff.
• Proficiency with industry-standard design software including Adobe Illustrator, Photoshop, and InDesign, as well as Microsoft PowerPoint for presentations.

Preferred Skills:

• Working familiarity with the role and responsibilities of a Product Designer, demonstrating an understanding of the product lifecycle.
• Familiarity with user research tools such as Optimal Workshop, UserTesting, or SurveyMonkey to inform design decisions.
• Experience with video editing and motion design to create dynamic and engaging user experiences.
• Working knowledge of Agile product development lifecycles and practices, understanding how design integrates into iterative development processes.
• Familiarity with WCAG (Web Content Accessibility Guidelines) and broader accessibility standards to ensure inclusive design solutions.

📝 Enhancement Note: The emphasis on Figma proficiency is particularly strong, detailing specific advanced features expected for efficient handoff. This indicates a need for designers who not only create visually appealing designs but also understand the technical requirements for implementation. The preference for consulting/agency experience suggests a need for adaptability and client-facing skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is mandatory for consideration, showcasing a range of modern, polished, and engaging UI and brand design work across web and mobile platforms.
• The portfolio should clearly demonstrate visual storytelling capabilities and the ability to balance beauty with usability in interface design.
• Include examples of contributions to or evolution of design systems, highlighting the application of consistent styles, components, and best practices.
• Showcase projects that required close collaboration with cross-functional teams (e.g., developers, researchers), illustrating the process from concept to execution.
• Provide evidence of designing developer-ready visual assets and UI components, with a specific focus on demonstrating proficiency in Figma, including organization, auto layout, component libraries, and design tokens.
• Projects should ideally reflect experience in tackling complex business challenges and translating them into effective digital solutions.

Process Documentation:

• Portfolio case studies should clearly articulate the design process followed for each project, from initial problem definition and user research to ideation, prototyping, visual design, and final implementation.
• Demonstrate how user insights, research findings, and usability testing results were integrated into the design decision-making process.
• Illustrate the application of design systems and style guides, showing how consistency and scalability were maintained.
• Include examples of how accessibility standards were considered and implemented within the designs.
• Detail the collaboration process with developers for design handoff and implementation, emphasizing clarity and efficiency.

📝 Enhancement Note: The portfolio is a critical component, and the emphasis on Figma proficiency and demonstrating the design process from research to developer handoff is paramount. Candidates should be prepared to articulate their approach to collaboration, accessibility, and design system utilization within their case studies.

💵 Compensation & Benefits

Salary Range: At this time, a specific salary range is not provided. However, based on industry benchmarks for a Senior Visual / Product Designer with 3-5 years of experience in a consulting setting in Charlotte, North Carolina, the estimated annual salary range is typically between $100,000 and $140,000. This estimate accounts for the cost of living in Charlotte, the consulting industry's compensation standards, and the required skill set and experience level.

Benefits: CapTech Consulting offers a comprehensive benefits package designed to support employee well-being and professional development, including:

• Generous Paid Time Off (PTO)
• Health Coverage
• Disability Insurance
• Paid Family Leave
• Learning & Development Programs: Offering certification and tuition support, digital on-demand learning courses, mentorship, and structured skill development paths.
• Modern Health: A mental health and well-being platform providing 1:1 care, group support sessions, and self-serve resources.
• Carrot Fertility: Inclusive fertility and family-forming coverage for various paths to parenthood, with potential for employer-sponsored funds.
• Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., entertainment subscriptions, student loan repayment, travel, fitness).
• Employee Resource Groups (ERGs): Opportunities to engage in diversity and inclusion initiatives.
• Philanthropic Partnerships: Engagement in community support and pro-bono projects.
• 401(k) Matching: Generous matching with no vesting period to support financial wellness.

Working Hours: The standard working hours for this full-time position are approximately 40 hours per week, typical for a professional services role. While a standard schedule is expected, the consulting environment may occasionally require flexibility to meet client demands or project deadlines.

📝 Enhancement Note: The provided benefits are extensive and cover professional development, mental health, family planning, and lifestyle choices, reflecting a strong commitment to employee well-being. The salary estimate is based on general market data for similar roles and locations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Consulting / Digital Transformation Services. CapTech Consulting operates within a dynamic sector focused on helping clients leverage technology to achieve business objectives, often involving digital product development, customer experience enhancement, and data strategy. Company Size: CapTech Consulting is a significant player in the consulting space, with employee numbers generally falling into the "1,000-5,000 employees" range, indicating a robust organization with established processes and ample resources, while still maintaining a culture that values individual contribution. Founded: CapTech Consulting was founded with a vision to create a consultancy built on strong, lasting relationships. This foundational principle likely influences its collaborative approach and client-centric focus.

Team Structure:

• The Senior Visual / Product Designer will be part of the Customer Experience (CX) team, which is likely composed of UX/UI designers, researchers, content strategists, and potentially CX consultants.
• The reporting structure would typically place the designer under a Design Lead, Creative Director, or CX Practice Lead, with project-based collaboration across client teams.
• Cross-functional collaboration is a key aspect, involving close interaction with client stakeholders, CapTech project managers, business analysts, developers, and data analysts to deliver integrated solutions.

Methodology:

• CapTech likely employs a data-driven approach to design, utilizing analytics, user research, and performance metrics to inform design decisions and measure impact.
• Workflow planning and optimization strategies are central to consulting, requiring designers to adapt to client project needs and timelines efficiently.
• Automation and efficiency practices are encouraged, especially in areas like design handoff and the use of design systems, to maximize productivity and maintain quality.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: As a consulting firm, CapTech's culture is likely fast-paced, client-focused, and emphasizes continuous learning and adaptation. The CX team's structure suggests a collaborative environment where diverse skill sets converge to solve client problems.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the "Senior" level within the design discipline, indicating a need for significant experience and a degree of autonomy in executing design tasks and contributing to strategic discussions. It signifies a level beyond junior or mid-level design roles, with expectations for leadership in design craft and problem-solving. Reporting Structure: The Senior Visual / Product Designer will likely report to a Design Manager, Director, or a Project Lead within the Customer Experience practice. They will collaborate closely with project teams that include business analysts, developers, and client representatives. Operations Impact: The designer's impact is crucial in shaping the user experience and visual identity of client products and digital platforms. By creating intuitive, aesthetically pleasing, and accessible interfaces, they directly influence user engagement, brand perception, and ultimately, client business outcomes such as conversion rates, customer satisfaction, and operational efficiency.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in product design, visual design, UX strategy, and design systems management, potentially leading to specialization in areas like design leadership or specific industry verticals.
• Industry Exposure: Exposure to a wide range of client industries and business challenges, allowing for broad learning and the development of adaptable design thinking.
• Leadership Potential: Progression to roles such as Design Lead, Senior Product Designer, or even management positions within the Customer Experience practice, overseeing teams and client engagements.
• Continuous Learning: Access to CapTech's extensive Learning & Development programs, including certifications, tuition support, and skill development paths, encourages ongoing professional growth.

📝 Enhancement Note: The consulting nature of CapTech provides a unique growth trajectory, allowing for rapid skill development across various client projects and industries. The "Senior" title suggests a pathway to leadership and specialized expertise within the design domain.

🌐 Work Environment

Office Type: CapTech Consulting is a professional services firm, suggesting a modern office environment conducive to collaboration and client meetings. While the role is listed as on-site, the specific office setup would likely include collaborative workspaces, private meeting rooms, and individual workstations. Office Location(s): The primary office location for this role is Charlotte, North Carolina. CapTech may have multiple offices, but the job posting is specific to the Charlotte location.

Workspace Context:

• The workspace is designed to foster collaboration, with opportunities for designers to interact with colleagues from various disciplines within CapTech.
• Access to necessary design tools and technology, including high-performance workstations and software licenses, would be standard.
• The environment encourages interaction with design teams for critiques, brainstorming sessions, and knowledge sharing, as well as with client teams for project discussions and presentations.

Work Schedule: The typical work schedule is expected to be Monday through Friday, aligning with standard business hours. However, the consulting industry often necessitates flexibility to accommodate client needs, which may occasionally require working beyond standard hours or adjusting schedules to meet project milestones.

📝 Enhancement Note: The on-site requirement in Charlotte emphasizes a collaborative, in-person work culture, common in consulting firms where team synergy and client interaction are prioritized.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: The initial step involves submitting an application with a link to an online portfolio, which is critical for consideration.
• Initial Screening: A recruiter or hiring manager will review applications to assess qualifications, experience, and portfolio relevance.
• Design Challenge/Case Study Presentation: Candidates may be asked to complete a design exercise or present a detailed case study from their portfolio to showcase their problem-solving skills, design process, and communication abilities. This stage often focuses on how candidates approach challenges, their rationale, and their ability to articulate design decisions.
• Team/Stakeholder Interviews: Interviews with members of the Customer Experience team and potentially other cross-functional stakeholders (e.g., project managers, developers) to assess technical skills, collaboration style, and cultural fit.
• Final Interview: A final discussion, possibly with a senior leader or director, to confirm alignment with the role, company culture, and career aspirations.

Portfolio Review Tips:

• Highlight Figma Proficiency: Clearly showcase projects demonstrating advanced Figma skills, including auto layout, component libraries, variables, and design tokens, emphasizing efficient and scalable design handoff.
• Showcase Process: For each project, detail the problem statement, your role, the design process followed (research, ideation, prototyping, visual design), key decisions, and the final outcome. Use visuals to illustrate each stage.
• Demonstrate Impact: Quantify the impact of your designs whenever possible, using metrics related to user engagement, conversion rates, task completion, or client satisfaction.
• Visual Storytelling: Ensure your portfolio tells a compelling story about your design journey and problem-solving approach. Use high-quality visuals and concise, impactful copy.
• Accessibility Focus: Include examples where accessibility was a key consideration and demonstrate how you incorporated WCAG principles.
• Client-Facing Examples: If possible, include projects that highlight your ability to present to clients, articulate design rationale, and manage feedback effectively.

Challenge Preparation:

• Understand the Consulting Context: Be prepared to discuss how you approach design problems within a client service model, emphasizing adaptability, communication, and delivering business value.
• Practice Design System Application: Be ready to discuss your experience with design systems and how you maintain consistency while introducing innovation.
• Articulate Accessibility: Prepare to discuss your understanding of accessibility standards and how you integrate them into your design workflow.
• Figma Deep Dive: Be ready to discuss your advanced Figma techniques and how you ensure smooth design-to-development handoffs.
• Communication Skills: Focus on clearly articulating your design process, decisions, and the rationale behind them, especially when presenting to non-design stakeholders.

📝 Enhancement Note: The emphasis on Figma, portfolio case studies, and client-facing communication are key areas for preparation. Candidates should be ready to demonstrate not just design skills but also a strategic and collaborative approach suited to a consulting environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory proficiency for UI design, component creation, prototyping, and developer handoff, including advanced features like auto layout, component libraries, variables, and design tokens.
• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, and InDesign for graphic design, image editing, and layout tasks.
• Microsoft PowerPoint: Essential for creating client presentations and communicating design rationale.

Analytics & Reporting:

• User Research Tools: Familiarity with tools such as Optimal Workshop, UserTesting, or SurveyMonkey is preferred for gathering and analyzing user insights.
• Presentation Tools: Standard office suite tools for reporting and stakeholder communication.

CRM & Automation:

• While not directly required for design tasks, an understanding of how design integrates into broader product development and customer experience workflows, potentially involving CRM or automation platforms, would be beneficial.

📝 Enhancement Note: Figma is highlighted as the core tool. Proficiency in the Adobe Suite and presentation software is also critical. Familiarity with user research tools is a plus, indicating a data-informed design approach.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting client needs, delivering value through technology and design solutions.
• Collaboration: Emphasis on teamwork, knowledge sharing, and cross-functional partnerships to achieve project success.
• Continuous Improvement: A commitment to ongoing learning, skill development, and staying ahead of design and technology trends.
• Quality and Craftsmanship: Dedication to producing high-quality, visually appealing, and user-friendly designs that meet client objectives.
• Innovation: Encouraging creative thinking and the exploration of new tools and methodologies, including AI, to enhance design outcomes.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with project managers, business analysts, developers, and researchers, fostering a cohesive team environment.
• Feedback Loop: An open culture for receiving and giving constructive feedback on designs to continuously improve quality and effectiveness.
• Knowledge Sharing: Encouraging team members to share insights, best practices, and learnings to elevate the collective skill set and project outcomes.

📝 Enhancement Note: CapTech's values likely center around client success, innovation, and professional development. The collaborative style is essential for success in a consulting setting, requiring designers to be team players and effective communicators.

⚡ Challenges & Growth Opportunities

Challenges:

• Client Demands: Adapting to diverse client needs, brand guidelines, and project timelines, which can vary significantly.
• Balancing Creativity with Constraints: Designing within established brand frameworks, technical limitations, and project budgets while still pushing creative boundaries.
• Rapid Technology Adoption: Staying current with evolving design tools, platforms, and emerging technologies like AI, and integrating them effectively into workflows.
• Remote vs. On-site Collaboration: For a primarily on-site role, managing effective collaboration with potentially distributed client teams or remote CapTech colleagues.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepening expertise in product design, UX strategy, interaction design, and advanced Figma capabilities.
• Industry Exposure: Gaining broad experience across various client industries, understanding different business challenges and user needs.
• Leadership Development: Opportunities to lead design efforts on projects, mentor junior designers, and progress into senior or management roles within the CX practice.
• Certification & Training: Access to CapTech's formal learning programs for certifications, tuition support, and specialized skill development.

📝 Enhancement Note: The primary challenge lies in the dynamic nature of consulting, requiring adaptability and continuous learning. Growth is fostered through diverse project experiences and structured development programs.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting feedback from a client and project team. How did you navigate it and what was the outcome?" (Focus on communication, negotiation, and design rationale.)
• "How do you approach designing for accessibility? Can you walk me through a project where accessibility was a key consideration?" (Demonstrate understanding of WCAG and practical application.)
• "Tell me about your experience with design systems. How do you ensure consistency while also advocating for necessary updates or extensions?" (Highlight your approach to system thinking and collaboration.)
• "How do you leverage user research and data to inform your design decisions? Provide an example." (Showcase a data-driven design process.)

Company & Culture Questions:

• "What interests you about CapTech Consulting and our approach to customer experience design?" (Research CapTech's values, recent projects, and CX offerings.)
• "How do you typically collaborate with developers during the design handoff process?" (Emphasize your understanding of developer needs and efficient handoff practices.)
• "Describe your experience working in a consulting or agency environment." (Highlight adaptability, client management, and project diversity.)

Portfolio Presentation Strategy:

• Structure Case Studies Logically: For each project presented, clearly outline the problem, your role, the process, your solutions, and the impact. Use visuals effectively to support your narrative.
• Emphasize Figma Skills: Be prepared to discuss your advanced Figma techniques, including component creation, auto layout, and design system implementation, and how these contribute to efficient workflows and handoffs.
• Articulate Design Rationale: Clearly explain the "why" behind your design choices, linking them back to user needs, business goals, and best practices.
• Showcase Collaboration: Provide examples of how you worked with others and managed feedback, demonstrating your collaborative spirit.
• Quantify Impact: If possible, present metrics that demonstrate the success of your designs and your contribution to client outcomes.

📝 Enhancement Note: Preparation should focus on articulating a strong design process, demonstrating technical proficiency (especially in Figma), highlighting collaborative and client-facing skills, and showcasing an understanding of CapTech's consulting model.

📌 Application Steps

To apply for this Senior Visual / Product Designer position:

• Submit your application through the provided link on SmartRecruiters.
• Portfolio Customization: Ensure your online portfolio is up-to-date, professional, and highlights projects that best demonstrate your visual design, product design, and Figma proficiency. Tailor your portfolio's introductory statement or focus to align with CapTech's CX offerings.
• Resume Optimization: Craft your resume to clearly articulate your 3-5 years of relevant experience, focusing on achievements and responsibilities that align with the job description, particularly those related to UI design, brand integration, design systems, and client collaboration. Use keywords from the job posting naturally.
• Interview Preparation: Practice discussing your portfolio case studies, focusing on your design process, decision-making rationale, and the impact of your work. Be ready to articulate your experience with Figma's advanced features and your approach to accessibility and collaboration.
• Company Research: Thoroughly research CapTech Consulting, its values, its work in Customer Experience, and any recent projects or news. This will help you tailor your answers and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.