Senior UX/UI Designer (DevOps)

📍 Job Overview

Job Title: Senior UX/UI Designer (DevOps)

Company: TELUS Digital

Location: Remote, Canada / United States

Job Type: Full-Time

Category: UX/UI Design, Operations Technology

Date Posted: December 16, 2025

Experience Level: 5-10 Years

Remote Status: Remote/Hybrid

🚀 Role Summary

• Lead the end-to-end design of complex, data-rich enterprise applications and unified platforms, with a focus on operational efficiency and user experience for technical stakeholders.

• Drive the design vision for AI-driven systems, including AI Agents, Copilots, and RAG, ensuring intuitive interaction models for internal operations teams and managed services customers.

• Specialize in designing actionable dashboards and visualizations for AIOps platforms, monitoring tools, and performance analytics, translating dense data streams into clear insights.

• Develop user-centric interfaces for critical IT operations processes such as ITSM, ITOM, and automated workflows, ensuring seamless integration with enterprise systems like ServiceNow and Salesforce.

📝 Enhancement Note: This role is a blend of UX/UI design and operations technology, specifically focusing on the user experience of internal tools and platforms that support complex technical operations in a DevOps environment. The emphasis is on designing for technically savvy users and simplifying complex data and processes.

📈 Primary Responsibilities

• Spearhead the design of the user interface and experience for a Unified Presentation Layer, ensuring a cohesive and seamless journey across functionalities originating from ServiceNow, Salesforce, and other integrated OSS/BSS tools.

• Design intuitive and actionable dashboards for AIOps platforms (e.g., CP4AIOps, Watsonx), monitoring tools (e.g., Dynatrace, SevOne, Grafana), and performance analytics, creating compelling visualizations for events, logs, and predictive intelligence.

• Architect user-centric interfaces for ITSM, ITOM, or FSM processes, including incident management, service catalogs (CSM), order fulfillment, and automated workflows, optimizing for operational efficiency.

• Collaborate closely with AI/ML engineers to design effective interaction models for AI Agents, Copilots, and RAG systems, ensuring they are helpful, trustworthy, and easy for operators to use.

• Address the unique UX challenges of a multi-customer (multi-tenant) environment, designing clear visual cues and safeguards for Domain Separation to ensure users operate within the correct context.

• Conduct user research with TELUS Operations staff, SREs, and service agents to deeply understand their pain points, mental models, and daily workflows, informing design decisions.

• Validate and iterate on designs through rapid prototyping and comprehensive usability testing with target user groups.

• Work within and contribute to a comprehensive design system to ensure visual and functional consistency across the entire platform, from landing pages to detailed operational dashboards.

📝 Enhancement Note: The responsibilities highlight a strong focus on designing for internal operations teams and technical users, emphasizing data visualization, AI integration, and platform unification. This goes beyond traditional consumer UX and requires a deep understanding of enterprise IT operations and DevOps workflows.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is often expected for senior-level UX/UI roles, particularly in enterprise software.

Experience: 5-10 years of proven experience as a UX/UI Designer, with a significant portion focused on complex, data-rich applications, enterprise software, or platforms for technical users. Experience in a consulting role is also preferred.

Required Skills:

• Complex Application Design: Proven experience designing user interfaces and experiences for complex, data-rich applications or enterprise software, demonstrable through a strong portfolio.

• Data Visualization: Exceptional ability in data visualization, with a track record of designing effective dashboards for monitoring, analytics, or business intelligence purposes.

• Technical Acumen: Demonstrated understanding of technical concepts such as APIs, IT Operations (ITOM), Service Management (ITSM), Cloud Infrastructure, and DevOps principles.

• Design Tools Proficiency: Mastery of modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD), with the ability to create high-fidelity mockups and interactive prototypes.

• User Research & Testing: Strong skills in conducting user research, including interviews and surveys, and performing usability testing to validate design concepts and gather actionable feedback.

• Communication & Collaboration: Excellent communication skills, with the ability to effectively collaborate with product managers, engineers, AI/ML specialists, and technical stakeholders.

Preferred Skills:

• DevOps/SRE/IT Ops Focus: Direct experience designing user interfaces and workflows specifically for DevOps, SRE, or IT operations audiences.

• Platform Familiarity: Familiarity with enterprise platforms such as ServiceNow (ITSM/ITOM/CSM), Salesforce, or BMC Helix.

• AI/ML Design: Experience designing user interfaces for AI/ML products, including chatbots, copilots, or predictive analytics tools.

• Telecommunications Standards: Understanding of telecommunications standards, particularly TM Forum APIs (e.g., TMF621, TMF642).

• Bilingualism: Proficiency in both English and French.

• Consulting Background: Prior experience in a consulting role, accustomed to client-facing interactions and project-based work.

📝 Enhancement Note: The qualifications emphasize experience with enterprise-level tools and complex data visualization, which are critical for designing operational dashboards and unified platforms. The preference for direct experience with DevOps/SRE audiences and specific platforms like ServiceNow indicates a need for a candidate who can quickly understand and design for specialized technical workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Complex Application Case Studies: Showcase at least 2-3 detailed case studies of complex, data-rich applications or enterprise software you have designed, highlighting the problem, your design process, and the impact.

• Data Visualization Examples: Include specific examples of dashboards, analytics interfaces, or data visualizations you have designed, explaining the data sources, KPIs, and how the design facilitates user understanding and action.

• User Research & Testing Artifacts: Provide examples of user research findings, personas, journey maps, or usability testing reports that demonstrate your process for understanding user needs and validating designs.

• System Integration Design: If applicable, illustrate how you've designed user experiences for systems that integrate with multiple enterprise platforms (e.g., ServiceNow, Salesforce), showing the unified experience.

• AI/ML Interaction Design: If available, include examples of designing interfaces for AI-powered features, chatbots, or predictive tools, detailing the interaction models.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map, analyze, and design efficient workflows for operational processes, showcasing how your designs improve task completion and reduce errors.

• Design System Contribution: Showcase any contributions to or utilization of design systems, illustrating your understanding of maintaining consistency and scalability in enterprise design.

• Agile Development Integration: Provide evidence of working within agile development cycles, showing how you collaborate with engineering teams and iterate on designs based on feedback and sprints.

📝 Enhancement Note: The portfolio requirements are highly specific to enterprise and technical UX. Candidates must be prepared to demonstrate not just visual design skills but also a deep understanding of user research, data visualization, and the ability to design for complex technical workflows and integrated systems.

💵 Compensation & Benefits

Salary Range: $75,200 - $94,000 CAD per year.

Benefits:

• Comprehensive Healthcare: Medical, Vision, and Dental benefits.

• Retirement Security: Retirement Savings Matching program.

• Work-Life Balance: Competitive Paid Time Off (PTO) Policy.

• Employee Support: Access to the Employee Assistance Program (EAP).

• Security: Life & Disability Insurance coverage.

• Performance-Based Rewards: Eligible for an annual performance bonus based on individual, division, and company performance.

• Additional Perks: And more!

Working Hours: The role is structured around a standard 40-hour work week, common for full-time positions in the tech and operations sectors. While specific flexibility details aren't provided, remote and hybrid arrangements often allow for some degree of schedule adaptation within operational needs.

📝 Enhancement Note: The salary range provided is in CAD, and the location is listed as Remote, Canada/United States. It's important for candidates to consider the cost of living and potential currency conversion implications if applying from the United States. The presence of an annual performance bonus is a significant component of the total compensation for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Digital Transformation, IT Consulting, and Technology Services. TELUS Digital operates as the digital innovation arm of TELUS, a major Canadian telecommunications company.

Company Size: TELUS Digital is part of TELUS, a large enterprise with tens of thousands of employees globally. TELUS Digital itself likely comprises a substantial team of digital product specialists.

Founded: TELUS was founded in 1990, but TELUS Digital represents its modern approach to digital innovation and product development, focusing on agile methodologies and cutting-edge technology.

Team Structure:

• Platform Engineering Focus: The Senior UX/UI Designer will be part of the platform engineering team, working on tools and dashboards that serve internal operations teams and managed services customers.

• Cross-Functional Collaboration: This role requires close collaboration with product managers, engineers (including AI/ML specialists), SREs, and service agents to understand user needs and deliver integrated solutions.

• DevOps Environment: The team operates within a DevOps environment, emphasizing collaboration, automation, and continuous improvement in software delivery and operational processes.

Methodology:

• Agile & Lean Principles: TELUS Digital is known for its agile approach, likely employing Scrum or Kanban methodologies for product development and continuous iteration.

• User-Centered Design: A strong emphasis on user research, prototyping, and usability testing to ensure solutions meet the needs of technical users and operational teams.

• Data-Driven Decision Making: Designs are informed by user data, analytics, and performance metrics to optimize user experience and operational efficiency.

• Design System Utilization: Adherence to and contribution to a design system ensures consistency and scalability across the platform.

Company Website: https://www.telusdigital.com/

📝 Enhancement Note: TELUS Digital's culture is characterized by innovation, agility, and a people-first approach. As part of a large telecommunications company, it offers the stability and resources of a major corporation while maintaining the dynamism and cutting-edge focus of a digital product consultancy. The role's integration into the platform engineering team suggests a focus on internal tool development and operational excellence.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating significant autonomy, responsibility for complex projects, and the expectation of mentorship or leadership within design initiatives. The role demands a deep understanding of technical user needs and the ability to translate them into effective UX/UI solutions for operational environments.

Reporting Structure: The Senior UX/UI Designer will report into a design leadership role within the platform engineering team, likely a Design Lead or Manager. They will collaborate closely with Product Managers, Engineering Leads, and other stakeholders within the operations and platform engineering domains.

Operations Impact: This role has a direct impact on the efficiency, effectiveness, and user satisfaction of internal operations teams and managed services customers. By designing intuitive tools and unified platforms, the UX/UI Designer contributes to faster incident resolution, improved data analysis, streamlined workflows, and ultimately, better service delivery and customer experience. The focus on AIOps, ITSM, and integrated systems means the role is pivotal in modernizing critical operational functions.

Growth Opportunities:

• Technical Specialization: Deepen expertise in designing for DevOps, AIOps, and complex enterprise platforms like ServiceNow and Salesforce, becoming a go-to specialist in these areas.

• Leadership & Mentorship: Opportunity to mentor junior designers, lead design sprints, and influence the overall design strategy for operational tools and platforms.

• Cross-Functional Exposure: Gain broader experience by working across different TELUS Digital service areas and collaborating with diverse technical teams.

• Industry Influence: Contribute to the evolution of UX design within the telecommunications and IT operations sectors, potentially through internal best practices or external contributions.

• Career Advancement: Potential to move into Lead UX/UI Designer roles, Design Manager positions, or specialized UX roles focused on AI, data visualization, or specific platform ecosystems.

📝 Enhancement Note: The "DevOps" designation in the job title suggests a specialized path within UX/UI design, focusing on the tools and experiences that power modern software development and IT operations. Growth opportunities are geared towards deepening this specialized knowledge and potentially taking on leadership responsibilities within this domain.

🌐 Work Environment

Office Type: The role offers flexibility with options for Work From Near (Hybrid) or Work From Anywhere (Remote). Hybrid roles involve spending some days in one of the specified offices (Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA), while Remote roles allow for working from anywhere within the U.S. or Canada.

Office Location(s): For hybrid work: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA. For remote work: anywhere within the U.S. or Canada.

Workspace Context:

• Collaborative & Agile: The environment is likely fast-paced and collaborative, typical of a digital product consultancy within a large organization, encouraging teamwork and open communication.

• Tech-Forward: Access to modern design and collaboration tools, along with potential exposure to cutting-edge technologies like AI/ML and advanced monitoring platforms.

• Operations-Centric Design: The work is focused on solving complex problems for internal operations teams, requiring a deep dive into their workflows, tools, and challenges.

Work Schedule: A standard 40-hour work week is expected. The remote/hybrid nature of the role may offer some flexibility in daily scheduling, allowing for better integration of personal needs with professional responsibilities, which is beneficial for deep work and focused design sessions.

📝 Enhancement Note: The dual offering of remote and hybrid options provides significant flexibility. For remote employees, it implies a strong reliance on digital collaboration tools and asynchronous communication, while hybrid employees can leverage in-person collaboration when needed, especially for workshops and intensive design sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review applications and portfolios to assess basic qualifications and fit.

• Hiring Manager/Team Interview: This stage will focus on your experience, skills, and how you approach UX/UI design challenges, particularly in complex enterprise and DevOps contexts. Expect behavioral questions and a discussion of your portfolio.

• Design Challenge/Case Study Presentation: You may be asked to complete a design challenge or present a detailed case study from your portfolio. This will assess your problem-solving abilities, design process, and communication skills with a focus on operational efficiency and technical user needs.

• Team/Stakeholder Interviews: Interviews with potential peers (other designers, product managers, engineers) to evaluate cultural fit, collaboration style, and technical understanding.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Showcase Technical UX: Prioritize projects that demonstrate your ability to design for complex, data-intensive applications, enterprise software, or technical users.

• Detail Your Process: For each project, clearly outline the problem, your research methodology, design decisions, iterations, and the impact of your work (quantifiable results are a plus).

• Highlight Data Visualization & Dashboards: Dedicate specific sections or projects to showcasing your expertise in designing effective dashboards and data visualizations for operational or analytical purposes.

• Explain AI/ML Design Experience: If you have experience designing for AI-driven features, clearly articulate the interaction models and how you ensured user trust and usability.

• Tailor to DevOps: Emphasize any experience or understanding of DevOps, SRE, ITOM, or ITSM workflows. If you don't have direct experience, explain how your existing skills translate.

• Design System Contributions: If you've worked with or contributed to design systems, showcase this to demonstrate your understanding of scalability and consistency.

Challenge Preparation:

• Understand the User: For any design challenge, focus on identifying the target user (likely an operations specialist, SRE, or IT technician) and their primary pain points.

• Simplify Complexity: Practice breaking down complex technical problems or data sets into simple, intuitive user interfaces and workflows.

• Data-Driven Design: Be prepared to discuss how data informs your design decisions and how you would measure the success of your designs in an operational context.

• Communication: Practice articulating your design rationale clearly and concisely, especially when explaining technical concepts or design trade-offs to a mixed audience.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio for evidence of designing for technical users and complex systems. Be ready to defend your design choices with a clear rationale rooted in user needs and operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency in at least one is essential).

• Collaboration Platforms: Tools like Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

• Design Systems: Experience working within established design systems; contributing to one is a plus.

Analytics & Reporting:

• Data Visualization Tools: Familiarity with tools like Grafana, Tableau, Power BI, or custom-built dashboards. Understanding how to design for data consumption is key.

• Monitoring Tools: Awareness of tools like Dynatrace, SevOne, or similar performance monitoring solutions.

• AIOps Platforms: Exposure to or understanding of platforms like CP4AIOps or IBM Watson for AIOps.

CRM & Automation:

• Enterprise Platforms: Direct experience or strong familiarity with ServiceNow (ITSM, ITOM, CSM) and Salesforce is highly desirable.

• OSS/BSS Systems: Understanding of or experience designing interfaces for systems within the telecommunications operational support and business support space.

• AI/ML Tools: Familiarity with designing interactions for AI Agents, Copilots, and RAG systems.

📝 Enhancement Note: Proficiency in modern design tools like Figma is non-negotiable. Beyond that, a strong understanding of enterprise platforms like ServiceNow and Salesforce, coupled with experience in data visualization for operational contexts, will be critical. Familiarity with AI/ML interaction design is a significant differentiator.

👥 Team Culture & Values

Operations Values:

• User-Centricity for Technical Users: A core value will be deeply understanding and designing for the specific needs, workflows, and pain points of internal operations teams, SREs, and service agents.

• Data-Driven Design: Decisions are informed by user research, analytics, and performance metrics, aiming for measurable improvements in efficiency and user satisfaction.

• Efficiency & Automation: A drive to simplify complexity, automate repetitive tasks, and streamline operational processes through thoughtful UX/UI design.

• Collaboration & Transparency: Fostering an environment where designers, engineers, product managers, and operations stakeholders work together openly, sharing feedback and insights.

• Innovation & Agility: Embracing new technologies (like AI/ML) and agile methodologies to continuously improve products and processes.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with diverse teams across product, engineering, AI/ML, and operations to ensure designs are technically feasible and meet user needs.

• Iterative Feedback Loops: A culture that encourages regular feedback on designs and prototypes, with a willingness to iterate based on input from stakeholders and users.

• Knowledge Sharing: Proactive sharing of design insights, research findings, and best practices within the design team and with partner teams.

📝 Enhancement Note: The team culture likely emphasizes a pragmatic, results-oriented approach to design, focusing on solving tangible operational problems for technical users. Collaboration is key, given the complexity of integrating various enterprise systems and AI technologies.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Extreme Complexity: Translating highly technical concepts, dense data streams, and intricate operational workflows into intuitive and user-friendly interfaces.

• Designing for Diverse Technical Users: Catering to the varied needs and technical expertise levels of different operational roles within TELUS and its clients.

• Navigating Multi-Tenant Environments: Ensuring clear context and safeguards for users operating across different customer domains within a shared platform.

• Integrating Emerging Technologies: Designing effective user experiences for AI/ML features, such as AI Agents and Copilots, which are still evolving areas of UX.

• Balancing Design System Constraints with Innovation: Leveraging an existing design system while pushing the boundaries to create novel and effective solutions for operational challenges.

Learning & Development Opportunities:

• Deep Dive into Enterprise Operations: Gain unparalleled expertise in the intricacies of IT operations, service management, and telecommunications technology stacks.

• Specialized UX Skill Development: Focus on advanced data visualization, AI interaction design, and UX for highly technical audiences.

• Industry Conferences & Certifications: Opportunities to attend relevant industry events (e.g., UXPA, Nielsen Norman Group, ServiceNow Knowledge) and pursue certifications.

• Mentorship & Leadership: Potential to be mentored by senior leaders and to mentor others, developing leadership capabilities within the design field.

• Exposure to Global Scale: Work on solutions that impact a massive user base across a leading telecommunications provider.

📝 Enhancement Note: The challenges are inherent to designing for enterprise-level technical tools. The growth opportunities are significant for designers looking to specialize in a high-demand area of UX that bridges technology, design, and complex operational processes.

💡 Interview Preparation

Strategy Questions:

• Design for Operations: "Describe a time you designed a complex dashboard or interface for technical users. What were the key challenges, and how did you ensure the data was actionable?" (Focus on your process, data visualization choices, and understanding of operational needs).

• AI Interaction Design: "How would you approach designing the user experience for an AI Copilot that assists IT operators with incident resolution? What are the critical considerations for trust and usability?" (Emphasize user control, transparency, and AI's role as an assistant).

• Platform Integration: "Imagine designing a unified experience for users interacting with data from ServiceNow, Salesforce, and a monitoring tool. What are your primary considerations for consistency and context?" (Discuss mental models, visual cues for domain separation, and user journey mapping).

Company & Culture Questions:

• TELUS Digital's Mission: "What excites you about TELUS Digital's mission and its role in transforming customer experiences?" (Research their recent projects and values).

• DevOps UX: "What does 'UX for DevOps' mean to you, and why is it important?" (Show your understanding of the specific challenges and goals of this niche).

• Collaboration: "How do you typically collaborate with engineers and product managers on complex projects?" (Highlight your communication and feedback integration strategies).

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your role, the constraints, your design process, the solutions, and the measurable outcomes.

• Focus on Impact: Quantify the impact of your designs whenever possible (e.g., reduction in task completion time, improved data accuracy, increased user adoption).

• Show, Don't Just Tell: Use visuals effectively – wireframes, mockups, prototypes, user flow diagrams, and research artifacts.

• Address Technical Users: Explicitly state who the users were and why your design choices were appropriate for their technical context and operational goals.

• Be Prepared for Deep Dives: Anticipate questions about your specific design decisions, trade-offs you made, and alternative solutions you considered.

📝 Enhancement Note: Interview preparation should heavily lean into demonstrating your ability to design for technical users and complex systems. Be ready to discuss your process, your understanding of operational workflows, and how you translate complex data into usable interfaces.

📌 Application Steps

To apply for this operations technology position:

• Submit your application through the provided link on the Greenhouse job board.

• Tailor Your Resume: Highlight keywords and experiences directly relevant to UX/UI design for enterprise software, DevOps, AIOps, data visualization, and specific platforms like ServiceNow or Salesforce. Quantify achievements where possible.

• Curate Your Portfolio: Select case studies that best showcase your experience designing complex, data-rich applications and interfaces for technical users. Ensure clear explanations of your process, challenges, and outcomes.

• Prepare Your Presentation: Practice presenting a key portfolio case study, focusing on your design process, problem-solving approach, and the impact of your work. Be ready to articulate your rationale for design decisions.

• Research TELUS Digital: Understand their mission, values, and recent work to articulate your interest and cultural fit during the interview process. Familiarize yourself with their approach to digital transformation and operations modernization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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