Senior UX Designer #379

📍 Job Overview

Job Title: Senior UX Designer #379

Company: AvePoint

Location: Singapore, Singapore

Job Type: Full-Time

Category: Design Operations / UX Strategy

Date Posted: 2026-03-04T02:33:58

Experience Level: 10+ Years (Senior/Lead)

Remote Status: On-site

🚀 Role Summary

• Lead and guide UX design practices across a complex government ministry cluster, ensuring consistent user-centered design principles.

• Drive strategic UX initiatives, balancing hands-on design execution with high-level product thinking and stakeholder alignment.

• Collaborate extensively with senior stakeholders, including C-level executives, policy makers, operations teams, and technology divisions.

• Oversee a diverse portfolio of projects, from citizen-facing applications to internal case management and data analytics platforms.

• Mentor and develop design talent, fostering a culture of design excellence and innovation within a maturing design function.

📝 Enhancement Note: This role is positioned as a Senior/Lead UX Designer, implying a strong emphasis on strategic leadership, process establishment, and cross-functional influence, rather than purely individual contributor design tasks. The focus on a government ministry suggests a need for navigating complex organizational structures and potentially legacy systems, demanding strong change management and stakeholder engagement skills.

📈 Primary Responsibilities

• Spearhead the development and implementation of UX design strategies and best practices across the MSF cluster.

• Conduct and oversee user research, including user interviews, surveys, and usability testing, to inform design decisions.

• Translate complex business requirements and user needs into intuitive and effective user interface designs and user flows.

• Design and prototype user experiences for various digital platforms, including web applications, mobile interfaces, and internal systems.

• Develop and maintain design systems, component libraries, and style guides to ensure consistency and scalability across projects.

• Facilitate design thinking workshops, brainstorming sessions, and collaborative design activities with cross-functional teams and stakeholders.

• Present design concepts, research findings, and strategic recommendations to senior leadership and diverse stakeholder groups.

• Collaborate closely with product managers, engineers, and business analysts to ensure seamless product development and implementation.

• Mentor junior designers, provide constructive feedback, and contribute to the growth and professional development of the design team.

• Champion user-centered design principles and advocate for user needs throughout the product development lifecycle.

• Evaluate and integrate new design tools, technologies, and methodologies to enhance the design process and outcomes.

📝 Enhancement Note: The responsibilities highlight a blend of strategic oversight and hands-on design work, with a significant emphasis on stakeholder management and process improvement within a large, potentially bureaucratic environment. The mention of "maturing design function" suggests a proactive role in shaping processes and advocating for design's value.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is highly beneficial. Equivalent practical experience will also be considered.

Experience:

• 8+ years of progressive UX/UI design experience.

• Minimum of 3 years in a senior or lead design capacity.

• Proven track record of leading design initiatives across multiple concurrent projects.

• Significant experience working with senior stakeholders and C-level executives.

• Experience in government, enterprise, or large-scale organizational settings is highly preferred.

Required Skills:

• Expert proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, Axure).

• Deep understanding of user research methodologies, including user interviews, surveys, persona development, and journey mapping.

• Extensive experience with usability testing, A/B testing, and interpreting user feedback to drive design iterations.

• Strong knowledge of responsive design principles and best practices.

• Proficiency in developing and maintaining design systems, component libraries, and style guides.

• Exceptional presentation and communication skills, with the ability to articulate design decisions and influence at all organizational levels.

• Proven ability to facilitate design workshops, critique sessions, and collaborative design activities effectively.

• Strong interpersonal skills, with a demonstrated ability to build consensus, drive alignment, and manage stakeholder expectations.

• Strategic thinking capabilities, with the ability to translate complex business objectives into user-centered design solutions.

Preferred Skills:

• Familiarity with front-end development technologies (HTML, CSS) and an understanding of their implications on design implementation.

• Experience with data analytics tools and interpreting metrics to inform design strategy.

• Knowledge of accessibility standards (e.g., WCAG) and inclusive design practices.

• Experience in the social services or public sector domain.

• Ability to operate effectively with ambiguity and establish new processes.

• Product thinking skills, harmonizing design vision with product strategy.

📝 Enhancement Note: The emphasis on "8+ years" and "3 years in a senior or lead capacity" clearly indicates a senior-level role. The preference for government/enterprise experience and the requirement for a portfolio demonstrating "measurable impact" and "strategic leadership" are critical for candidate evaluation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 significant projects, ideally from complex organizational settings.

• Demonstrate a clear design process, from initial research and ideation through to final execution and iteration.

• Highlight strategic thinking, problem definition, and how user needs were balanced with business objectives.

• Include examples of stakeholder engagement, consensus-building, and influencing decision-makers.

Process Documentation:

• The portfolio should illustrate the candidate's ability to document and articulate their design process, including:

  • Workflow design and optimization strategies employed.

  • Methods for user research, analysis, and synthesis.

  • Techniques for prototyping, user testing, and iterative design.

  • Strategies for collaborating with engineering and product teams.

  • Approaches to establishing and maintaining design systems or style guides.

📝 Enhancement Note: The portfolio is a critical component for this role, especially given the need to demonstrate "strategic leadership" and "measurable impact." Candidates should prepare to walk through their process, justify their decisions, and articulate how their design work contributed to tangible business or user outcomes within complex environments.

💵 Compensation & Benefits

Salary Range: Given the Senior UX Designer title, 10+ years of experience, and the location in Singapore, a competitive salary range is expected. Based on market data for similar roles in Singapore, the estimated annual salary could range from SGD 120,000 to SGD 180,000, depending on the candidate's specific experience, expertise, and negotiation.

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Generous paid time off (PTO), including annual leave, sick leave, and public holidays.

• Professional development opportunities, including training, workshops, and conference attendance.

• Opportunities for career advancement within AvePoint's global organization.

• Potential for performance-based bonuses or incentives.

• Access to employee assistance programs (EAP).

• Contribution to retirement savings plans (e.g., CPF in Singapore).

Working Hours: The standard working hours are typically 40 hours per week, Monday to Friday. However, the nature of a senior design role may require occasional flexibility to meet project deadlines, attend workshops, or collaborate with international teams across different time zones.

📝 Enhancement Note: Salary estimation is based on typical senior UX designer compensation in Singapore, considering the company's likely positioning as a global technology provider. Specific benefits package details would need to be confirmed with the hiring organization. The "40 hours" is a standard, but senior roles often involve more flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: AvePoint operates within the technology sector, specifically focusing on data management, data security, and cloud collaboration solutions. This industry context implies a fast-paced, innovative environment driven by technological advancements and client needs. The role's placement within the Ministry of Social and Family Development (MSF) cluster indicates a unique application of technology within the public sector, aiming to improve citizen services and operational efficiency.

Company Size: AvePoint is a global technology company with a significant employee base, suggesting a structured organization with established processes and a wide range of career opportunities. This size can offer stability and resources, while also requiring designers to understand how to navigate larger corporate frameworks and collaborate across diverse teams.

Founded: AvePoint was founded in 2001. This history indicates a company with established expertise and a proven track record in the technology market, likely possessing mature product development cycles and a robust organizational structure.

Team Structure:

• The UX design team within AvePoint likely operates in a matrixed structure, with designers potentially embedded within product teams or organized into a central UX group.

• This role specifically focuses on the MSF cluster, suggesting a dedicated design presence or leadership for government projects, working closely with ITG (Information Technology Group) teams.

• Collaboration is expected with product managers, engineers, researchers, and business stakeholders across various ministry divisions.

Methodology:

• AvePoint likely employs agile development methodologies, requiring designers to be adaptable and iterative in their approach.

• Design thinking principles are expected to be integrated into the product development lifecycle.

• Data-driven decision-making is crucial, with an emphasis on research, analytics, and user feedback.

• Emphasis will be placed on establishing and leveraging design systems for efficiency and consistency.

• Collaboration and cross-functional alignment are key to successful project delivery.

Company Website: https://www.avepoint.com/

📝 Enhancement Note: The company context is vital for understanding the operational environment. AvePoint's enterprise focus combined with this role's public sector client implies a need for resilience, adaptability, and strong stakeholder management skills. The note about a "maturing design function" suggests this role will be instrumental in shaping processes.

📈 Career & Growth Analysis

Operations Career Level: This position is firmly at the Senior/Lead level within the UX Design discipline. It demands not only expert-level design skills but also strategic leadership, the ability to influence organizational direction, and experience in nurturing design practices. The role is expected to contribute significantly to the overall design maturity of the MSF cluster and potentially AvePoint's public sector engagements.

Reporting Structure: The Senior UX Designer will likely report to a senior leader within AvePoint's design organization or a program manager overseeing the MSF cluster's digital initiatives. They will, in turn, be expected to guide and mentor other designers, potentially including junior or mid-level UX professionals, and collaborate closely with cross-functional teams including ITG, policy, and operations leads within the ministry.

Operations Impact: The impact of this role is substantial, directly influencing the usability, effectiveness, and citizen experience of critical government services. By leading UX design practices, this role will aim to:

• Improve citizen engagement and satisfaction with digital government platforms.

• Enhance operational efficiency for ministry staff through intuitive case management and internal systems.

• Ensure compliance with accessibility and security standards in public sector technology.

• Drive user adoption and value realization for digital transformation initiatives.

Growth Opportunities:

• Leadership Development: Opportunity to build and lead a design function within a complex government environment, shaping its strategy and processes.

• Strategic Influence: Play a key role in defining the digital future of social services, influencing product roadmaps and technology adoption.

• Cross-Functional Expertise: Gain deep experience working across diverse government agencies, understanding policy, operations, and technology integration challenges.

• Mentorship & Team Building: Develop leadership skills by mentoring junior designers and fostering a collaborative, high-performing design team.

• Specialization: Deepen expertise in public sector UX, accessibility, or complex system design.

• Broader Impact: Potential to apply learnings and established practices to other government or large-enterprise clients within AvePoint's portfolio.

📝 Enhancement Note: This role offers significant growth potential beyond individual design contributions, focusing on leadership, strategic impact, and process development in a unique public sector context. Candidates should highlight their experience in driving change and influencing organizational direction.

🌐 Work Environment

Office Type: This is an on-site role, requiring the Senior UX Designer to work from a designated office location in Singapore. The environment is expected to be a professional, collaborative workspace typical of a technology company, likely with shared office spaces, meeting rooms, and potentially dedicated areas for design activities.

Office Location(s): The primary work location is Singapore. Specific office details would be provided by AvePoint, but it would be situated to facilitate easy access for local employees and collaboration with ministry stakeholders.

Workspace Context:

• Collaborative Environment: The role demands significant interaction with ITG teams, ministry divisions (policy, operations, technology), vendors, and external partners. Expect regular team meetings, co-design sessions, and cross-functional project work.

• Tools and Technology: Access to standard office productivity software, design and prototyping tools (Figma, Sketch, Adobe Suite), collaboration platforms (e.g., Microsoft Teams, Slack), and project management software will be provided.

• Operations Team Interaction: Frequent engagement with operations teams within the ministry will be crucial for understanding user workflows, challenges, and requirements for case management and other internal systems. This interaction will be key to ensuring designs are practical and effective in real-world operational scenarios.

Work Schedule: The standard work schedule is Monday to Friday, approximately 40 hours per week. However, the nature of working with government projects and potentially international teams may necessitate some flexibility in working hours to accommodate critical deadlines or stakeholder availability.

📝 Enhancement Note: The on-site requirement in Singapore is a key detail. The emphasis on cross-functional collaboration and interaction with "operations teams" within the ministry is critical for understanding the holistic nature of the design work, extending beyond pure UI/UX to operational workflow integration.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or a recruiter will review resumes and portfolios to assess basic qualifications and experience.

2. Hiring Manager Interview: A discussion with the hiring manager (likely a design lead or program manager) to delve deeper into experience, leadership style, and strategic approach. This stage will heavily focus on portfolio review.

3. Design Challenge/Workshop: Candidates may be asked to complete a take-home design challenge or participate in an on-site/virtual workshop simulating a real design problem. This assesses practical design skills, problem-solving abilities, and process.

4. Cross-Functional/Stakeholder Interviews: Interviews with key stakeholders from ITG, ministry divisions, and potentially other senior leaders to evaluate collaboration, communication, and ability to influence.

5. Final Interview: A concluding interview, potentially with a more senior leader, to discuss overall fit, career aspirations, and finalize any remaining questions.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio logically. For each project, clearly define the problem, your role, the process undertaken, the solutions, and the outcomes.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design thinking.

• Highlight Strategic Thinking: Emphasize how you identified user needs and translated them into business-aligned solutions. Discuss trade-offs and decision-making processes.

• Demonstrate Impact: Quantify your achievements whenever possible. Use metrics (e.g., increased conversion rates, reduced task completion time, improved satisfaction scores) to showcase the value of your work.

• Stakeholder Engagement: Provide examples of how you managed and influenced stakeholders, especially senior ones. Detail your communication and presentation strategies.

• Tailor to the Role: Emphasize projects that align with enterprise/government contexts, complex systems, and leadership responsibilities.

Challenge Preparation:

• Understand the Context: If given a challenge, thoroughly research the MSF cluster and the types of services they offer.

• Focus on Process: Even if time is limited, demonstrate a clear, logical design process.

• Articulate Assumptions: Clearly state any assumptions you make and how they influence your design decisions.

• Prioritize: Identify the most critical aspects of the challenge and focus your efforts there.

• Present Clearly: Be prepared to present your solution and rationale concisely and persuasively.

📝 Enhancement Note: The application process emphasizes a thorough evaluation of both practical design skills and strategic leadership. The portfolio review and potential design challenge are critical junctures. Candidates should be prepared to discuss their experience in complex, stakeholder-rich environments.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), Axure RP. Proficiency in at least one of these is essential.

• User Research & Testing: Tools like UserTesting.com, Lookback, Maze, or internal research platforms for conducting usability studies and gathering feedback.

• Collaboration & Communication: Microsoft Teams, Slack, Zoom, Jira, Confluence for project management, team communication, and documentation.

Analytics & Reporting:

• Familiarity with web analytics platforms such as Google Analytics, Adobe Analytics, or similar tools used for tracking user behavior and performance metrics on digital platforms.

CRM & Automation:

• While not a direct CRM role, understanding how user data flows from front-end applications into backend systems (potentially CRM or case management systems) is important for designing integrated experiences.

• Familiarity with workflow automation concepts to design user journeys that are efficient and streamlined.

📝 Enhancement Note: The toolset reflects a modern UX design practice. Proficiency in industry-standard design tools like Figma or Sketch is paramount. Familiarity with how designs translate into functional systems, including basic understanding of front-end technologies and data flow, is also key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of citizens and internal users, ensuring government services are accessible and effective.

• Impact-Driven: A focus on delivering tangible improvements to public services and operational efficiency through thoughtful design.

• Collaboration: A strong belief in working together across teams (design, IT, policy, operations) to achieve shared goals.

• Excellence & Continuous Improvement: Striving for high-quality design outcomes while embracing feedback and seeking opportunities to refine processes and skills.

• Integrity & Accountability: Upholding ethical standards in design and data handling, and taking responsibility for design decisions and their outcomes.

• Pragmatism: Balancing ideal design solutions with the practical realities and constraints of government technology and operations.

Collaboration Style:

• Cross-Functional Integration: Actively seeking out and engaging with colleagues from IT, policy, operations, and other ministry divisions to ensure holistic solutions.

• Open Communication: Fostering an environment where feedback is welcomed, design critiques are constructive, and ideas can be shared freely.

• Process Alignment: Working to align design processes with broader project management and development methodologies (e.g., Agile).

• Knowledge Sharing: Actively participating in design reviews, sharing insights, and contributing to the collective learning of the team and organization.

• Empathy: Demonstrating understanding and empathy for the diverse perspectives of users, stakeholders, and team members.

📝 Enhancement Note: The values highlight a blend of standard UX principles with specific considerations for the public sector, such as integrity, impact on citizens, and pragmatism. The collaboration style emphasizes proactive engagement and open communication, crucial for navigating a large organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Bureaucracy: Working within a large government ministry can involve complex approval processes, long decision cycles, and established legacy systems.

• Balancing Stakeholder Needs: Reconciling diverse and sometimes conflicting requirements from policy, operations, technology, and citizen groups.

• Maturing Design Function: Establishing and scaling UX practices in an environment where design may not have been a primary focus historically.

• Ambiguity: Operating in situations where project scope or requirements may be unclear, requiring proactive clarification and definition.

• Technical Constraints: Designing within the limitations of existing technology infrastructure or specific platform requirements.

• Measuring Impact: Quantifying the success of design interventions in a public sector context, where metrics might differ from commercial settings.

Learning & Development Opportunities:

• Public Sector UX Expertise: Deepen understanding of unique challenges and opportunities in designing for government and social services.

• Strategic Design Leadership: Hone skills in organizational change management, process design, and influencing senior leadership.

• Cross-Disciplinary Collaboration: Gain invaluable experience working with policy experts, operational specialists, and diverse technical teams.

• Design System Maturity: Contribute to the growth and adoption of robust design systems for large-scale applications.

• Mentorship: Opportunity to mentor and be mentored by experienced professionals across different domains.

• Industry Exposure: Potential to attend relevant conferences or training focused on government technology, UX strategy, or design leadership.

📝 Enhancement Note: The challenges are inherent to working in a large, public sector organization. Candidates should demonstrate resilience, adaptability, and a proactive approach to problem-solving. The growth opportunities are significant for those seeking to build leadership capabilities and specialize in public sector design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to establish or significantly improve UX processes within an organization. What was your approach, and what were the outcomes?" (Focus on process establishment, stakeholder buy-in, and impact).

• "How do you balance the needs of various stakeholders (e.g., policy, operations, IT, citizens) when designing a complex system?" (Demonstrate stakeholder management, negotiation, and prioritization skills).

• "Walk us through a project where you faced significant technical constraints or legacy system limitations. How did you adapt your design approach?" (Showcase problem-solving, pragmatism, and creative workarounds).

Company & Culture Questions:

• "What interests you about working within the public sector, specifically with the Ministry of Social and Family Development?" (Show empathy for the mission and understanding of public service).

• "How would you approach building consensus and driving design adoption within a large, multi-divisional organization?" (Highlight collaboration, communication, and change management strategies).

Portfolio Presentation Strategy:

• Narrative Arc: Structure your portfolio presentation like a story. Clearly define the problem, your journey to the solution, and the impact.

• Focus on Process & Rationale: Don't just show final screens. Explain why you made certain design decisions, referencing research, constraints, and stakeholder input.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success and ROI of your projects.

• Highlight Leadership: For senior roles, emphasize instances where you led initiatives, mentored others, or influenced strategy.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, tools, and decision-making. Be ready to defend your choices.

• Tailor to MSF: Connect your experience to the types of projects mentioned (citizen-facing apps, case management, data analytics) and the public sector context.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership, a robust design process, and the ability to navigate complex organizational and stakeholder landscapes. The portfolio is paramount and should be presented as a strategic narrative of problem-solving and impact.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your resume/CV highlighting relevant experience and qualifications through the AvePoint application portal.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating strategic leadership, complex stakeholder engagement, and measurable impact, ideally from enterprise or government contexts. Prepare specific case studies that align with the MSF cluster's work (citizen services, internal systems).

• Resume Optimization: Ensure your resume clearly articulates your years of experience, leadership roles, and proficiency in key UX methodologies and tools. Use keywords from the job description, such as "UX Design Leadership," "Stakeholder Management," "Design Systems," and "Government/Enterprise Settings."

• Statement of Approach: Craft a concise (300-500 words) statement detailing your strategy for establishing or improving UX practices in complex organizational environments. Focus on actionable steps, collaboration, and driving adoption.

• Interview Preparation: Thoroughly prepare for interviews by reviewing your portfolio, researching AvePoint and the MSF cluster's work, and practicing responses to common UX leadership and strategy questions. Be ready to articulate your design philosophy and how you would contribute to a maturing design function.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.