Senior UX Designer (m/f/d) - In-Field Assistance (parental leave cover - 12 months)

📍 Job Overview

Job Title: Senior UX Designer (m/f/d) - In-Field Assistance (parental leave cover - 12 months) Company: MOIA Location: Berlin, Germany Job Type: Full-Time, Temporary Category: Product Design & User Experience (UX) Date Posted: September 30, 2025 Experience Level: 5-10 Years Remote Status: Hybrid

🚀 Role Summary

• Drive user experience improvements for operational tools critical to autonomous mobility services, focusing on the In-Field Assistance team.
• Collaborate within a multidisciplinary product team, bridging the gap between technical constraints, user needs, and business objectives for operational applications.
• Enhance existing product functionalities and spearhead discovery initiatives to identify and address new user pain points and opportunities within the operational ecosystem.
• Contribute to a strong design culture by advocating for customer interests and leveraging design systems to ensure consistency and efficiency.

📝 Enhancement Note: This role is specifically a 12-month parental leave cover, highlighting the need for immediate impact and adaptability. The focus on "In-Field Assistance" and "Operations app" indicates a B2B or internal tool focus rather than a direct rider-facing product, requiring a deep understanding of operational workflows and user needs in a dynamic, real-world environment.

📈 Primary Responsibilities

• Lead UX design efforts for the Operations app, used by drivers and hub staff, to optimize daily workflows and enhance service quality.
• Partner closely with Product Managers and Engineers to define and execute both strategic, long-term product visions and tactical, short-term initiatives.
• Conduct user research and collaborate with Product Designers to gain a profound understanding of user goals, technical constraints, and business requirements.
• Design and iterate on solutions that improve the efficiency and effectiveness of incident and accident resolution processes for operational staff.
• Contribute to and leverage MOIA's design system, ensuring a cohesive and high-quality user experience across all operational tools.
• Analyze user feedback and performance metrics to iteratively improve existing features and identify areas for new feature development.
• Facilitate design thinking workshops and brainstorming sessions to foster innovation within the product team.
• Champion user advocacy within the interdisciplinary team, ensuring that customer needs are at the forefront of product decisions.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic thinking (long-term vision) and hands-on execution (improving existing products, defining tactics). The focus on "incident and accident situations" implies a need for designing solutions that are clear, efficient, and empathetic under pressure.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating extensive UX design experience and a deep understanding of user-centered design principles is paramount. Experience: 5-10 years of professional experience in UX design, with a proven track record of designing complex applications and driving product discovery.

Required Skills:

• Expertise in UX design principles, methodologies, and best practices for complex applications.
• Proven ability to lead discovery initiatives, identify user needs, and translate them into actionable design solutions.
• Strong proficiency in creating wireframes, prototypes, user flows, and high-fidelity mockups.
• Experience working within an interdisciplinary team environment, collaborating effectively with engineers and product managers.
• Deep understanding of web applications and their underlying technical constraints.
• Experience with design systems, including contributing to or effectively utilizing them.
• Excellent communication and presentation skills, with the ability to articulate design decisions and rationale clearly.
• Adaptability and resilience in dynamic, fast-paced environments.
• Strong problem-solving skills and a customer-centric mindset.
• Fluent communication in English, both written and verbal.

Preferred Skills:

• Experience designing for operational or internal-facing applications.
• Familiarity with user research methodologies and tools.
• Experience in the mobility or automotive industry.
• Understanding of agile development methodologies.
• Ability to negotiate and find compromises that balance customer needs and business goals.

📝 Enhancement Note: The emphasis on "complex discovery topics" and "all hands on deck" suggests a need for a candidate who is proactive, can handle ambiguity, and is comfortable driving initiatives from inception to execution. The requirement for an "excellent portfolio" is a critical gate for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, with a focus on complex applications or operational tools.
• Detailed case studies demonstrating your design process, from initial research and problem definition to final solution and impact.
• Examples of how you have improved existing products and driven discovery for new features.
• Visual examples of wireframes, user flows, prototypes, and high-fidelity designs.
• Evidence of your ability to work with and contribute to design systems.

Process Documentation:

• Showcase how you approach understanding technical constraints, user goals, and business requirements.
• Demonstrate your iterative design process and how you use feedback to refine solutions.
• Highlight your collaboration methods with engineers, product managers, and researchers.
• Include examples of how you have championed customer interests in product development.

📝 Enhancement Note: Candidates should prepare detailed case studies that not only showcase visual design but also articulate the problem, the user research conducted, the design decisions made, the trade-offs considered, and the measurable impact of their solutions, particularly in an operational context.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, for a Senior UX Designer with 5-10 years of experience in Berlin, Germany, a competitive salary range would typically fall between €65,000 - €85,000 annually, potentially with a bonus. This is an estimate based on industry benchmarks for similar roles in major German tech hubs.

Benefits:

• Competitive salary (including bonus).
• Hybrid work setup: Flexible combination of remote and office work, team-decided.
• Flexible working hours and arrangements for personal needs (parenting, care work, volunteering).
• Budget and monthly expense allowance for home office setup.
• Opportunity for remote work from over 35 countries for up to 6 weeks per year.
• Fully subsidized Deutschlandticket for public transport and discount on MOIA rides.
• Subsidized fitness club membership or bike leasing.
• Comprehensive learning environment: continuous learning days, job rotation, trainings, workshops, coaching, conferences, books, and language classes.
• Mental health support, including 1:1 sessions with professionals and unload workshops.
• 30 vacation days, sabbatical option, and unpaid leave option.
• Relocation support for international candidates (visa, administration assistance).
• Dog-friendly offices.

Working Hours: The role is based on a standard 40-hour work week, with flexibility in scheduling to accommodate personal needs and team collaboration.

📝 Enhancement Note: The benefits package is extensive, emphasizing work-life balance, professional development, and employee well-being. The "workation" policy and extensive learning opportunities are significant draws for candidates. The salary estimate is based on current market data for UX professionals in Berlin.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mobility Technology / Autonomous Driving / Ridepooling. MOIA is evolving from a mobility provider to a tech provider, offering turnkey solutions for autonomous driving. Company Size: Over 400 employees. This indicates a well-established but still agile organization, allowing for significant individual impact while benefiting from structured processes. Founded: MOIA launched its ridepooling service in Hamburg in 2019. This suggests a company with a strong operational history and a forward-looking vision in autonomous mobility.

Team Structure:

• The Senior UX Designer will be part of the "In-Field Assistance" product team, working closely with engineers and product managers.
• Additionally, they will be integrated into the broader Design Team at MOIA, which comprises UX Designers, Product Designers, and UX Researchers, fostering a collaborative and supportive design community.
• Reporting structure likely involves a Design Lead or Head of Product/Design, with direct collaboration within the product team.

Methodology:

• MOIA emphasizes a collaborative, interdisciplinary approach to product development.
• The company values data-driven decision-making, user advocacy, and iterative improvement.
• A strong focus on operational efficiency and service quality is evident in the team's mandate.
• The "Future Work model" highlights a commitment to hybrid work, flexibility, and self-determination for teams.

Company Website: https://www.moia.io/

📝 Enhancement Note: MOIA is positioning itself as a leader in autonomous mobility solutions. The company culture appears to be progressive, with a strong emphasis on diversity, employee well-being, and flexible working arrangements. The dual role within a product team and the larger design community offers both focused project work and broader network benefits.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level implies a significant degree of autonomy, responsibility for complex projects, and mentorship capabilities. The role requires not just execution but also strategic input and problem-solving leadership within the operational domain. Reporting Structure: The Senior UX Designer will report to a relevant Design or Product leadership figure within the In-Field Assistance team structure, while collaborating extensively with Product Managers and Engineers. They will also be part of the broader Design Team, likely engaging with other designers for mentorship and knowledge sharing. Operations Impact: This role has a direct impact on the efficiency and effectiveness of MOIA's operations. By improving the tools used by drivers and hub staff, the UX designer contributes to service quality, incident resolution, and overall operational excellence, which indirectly affects customer satisfaction and business scalability.

Growth Opportunities:

• Skill Development: Opportunities to deepen expertise in designing for operational environments, complex systems, and potentially autonomous vehicle interfaces. Exposure to advanced UX research methodologies and design system evolution.
• Leadership Potential: Chance to mentor junior designers, lead UX initiatives within the product team, and influence product strategy.
• Career Progression: Potential to move into Lead UX Designer roles, Product Design Lead positions, or specialize further in UX research or strategy within MOIA or the broader mobility tech sector. The 12-month contract offers a valuable experience that can lead to further opportunities.

📝 Enhancement Note: While this is a contract role, the seniority and scope suggest significant learning and development opportunities. Candidates should view this as a chance to build a strong portfolio piece and gain experience in a cutting-edge industry with potential for future roles.

🌐 Work Environment

Office Type: Hybrid work model, with options to work from home or MOIA's offices in Berlin. The company promotes a collaborative environment where teams decide on their in-office days. Office Location(s): Berlin, Germany (and Hamburg). Berlin is a major tech hub with excellent infrastructure and a vibrant startup scene.

Workspace Context:

• Collaborative and interdisciplinary: Expect close interaction with engineers, product managers, UX researchers, and other designers.
• Tech-forward: Access to modern design tools and a focus on leveraging technology to solve complex problems.
• Dynamic: The nature of autonomous mobility and operational support implies a fast-paced, evolving work environment.
• Inclusive: MOIA actively fosters a diverse and inclusive workplace, encouraging individuals to be themselves.

Work Schedule: Standard 40-hour work week, with flexibility in daily scheduling. This allows for effective management of design tasks, research, and team sync-ups while accommodating personal needs.

📝 Enhancement Note: The hybrid setup is a key feature, offering flexibility while emphasizing team collaboration. Candidates should be comfortable with a degree of self-management and proactive communication to thrive in this environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and fit.
• Hiring Manager/Recruiter Call: Discussion about experience, motivation, and role expectations.
• Portfolio Presentation & Design Challenge: Candidates will likely present their portfolio and may be given a design challenge related to operational UX or a complex problem-solving scenario. This will assess design thinking, process, and communication skills.
• Team Interviews: Interviews with Product Managers, Engineers, and other Designers to evaluate collaboration style, technical understanding, and cultural fit.
• Final Interview: Potentially with a senior leader.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your senior-level UX skills, problem-solving abilities, and experience with complex systems or operational tools. Highlight your role and contributions clearly.
• Tell a Story: For each case study, clearly articulate the problem, your process (research, ideation, testing, iteration), the constraints you faced, your design decisions, and the impact/outcomes. Quantify results where possible.
• Showcase Process: Emphasize your design thinking, user research methods, and how you considered technical and business requirements.
• Design System Fluency: Include examples of how you've used or contributed to design systems.
• Tailor to MOIA: If possible, subtly tailor your presentation to reflect an understanding of MOIA's mission and the operational context of the In-Field Assistance team.

Challenge Preparation:

• Familiarize yourself with MOIA's services and the challenges of urban mobility and operational support.
• Be prepared to think critically about user flows for support staff, incident management, or driver assistance.
• Practice articulating your thought process clearly and concisely, even when working under time constraints.
• Focus on how you would approach understanding the problem, gathering information, and proposing solutions, rather than just delivering a polished final design.

📝 Enhancement Note: The emphasis on "authenticity" and "personal insights" in the application suggests that while a strong portfolio is key, a genuine connection to MOIA's mission and a clear demonstration of critical thinking are also highly valued. Be prepared to discuss your work thoughtfully and honestly.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Figma, Sketch, Adobe XD, InVision (or similar industry-standard tools).
• Collaboration Tools: Jira, Confluence, Slack, Miro (or similar for team coordination and whiteboarding).
• Design System Management Tools: Potentially Storybook or similar for component libraries.

Analytics & Reporting:

• While not explicitly mentioned for UX, familiarity with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) and data visualization tools (e.g., Tableau, Power BI) can be beneficial for understanding user behavior and impact.

CRM & Automation:

• Not directly relevant for this UX role, but understanding how operational tools integrate with broader systems might be a plus.

📝 Enhancement Note: Proficiency in modern UX design and collaboration tools is expected. The ability to work with or contribute to a design system is a key requirement. While direct analytics tool experience isn't listed as core, understanding how to leverage data to inform design decisions is crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the needs and experience of internal operational users (drivers, hub staff) and indirectly, the end-riders.
• Collaboration: Strong emphasis on interdisciplinary teamwork and open communication across product, engineering, and design.
• Adaptability: Embracing change and being comfortable working in a dynamic, evolving industry.
• Efficiency & Quality: Driving improvements in operational processes and service delivery through thoughtful design.
• Innovation: Contributing to the future of mobility and autonomous technology.

Collaboration Style:

• Interdisciplinary Integration: Working seamlessly within product teams, providing UX expertise alongside engineering and product management.
• Design Community Support: Being part of a larger design team that shares knowledge, provides feedback, and supports each other's growth.
• Data-Informed: Using insights from research and analytics to guide design decisions and validate solutions.
• Iterative Feedback Loop: Regularly sharing work, receiving constructive criticism, and iterating on designs.

📝 Enhancement Note: MOIA's stated commitment to diversity, inclusivity, and employee well-being likely permeates the team culture. Candidates should align with these values and demonstrate a collaborative, user-centric approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Interim Role: As a 12-month parental leave cover, the challenge is to quickly onboard, make a significant impact, and deliver value within a defined timeframe.
• Operational Complexity: Designing for operational tools requires deep empathy for users under pressure and understanding complex, often less glamorous, workflows.
• Balancing Needs: Effectively balancing the needs of internal operational users, the business objectives of MOIA, and the technical feasibility of solutions.
• Evolving Technology: Working within the rapidly advancing field of autonomous mobility, which requires continuous learning and adaptation.

Learning & Development Opportunities:

• Industry Exposure: Gaining hands-on experience in the cutting-edge autonomous mobility sector.
• Cross-Functional Collaboration: Deepening understanding of product management and engineering processes in a tech-first company.
• Design System Mastery: Enhancing skills in leveraging and potentially contributing to a robust design system.
• Strategic Impact: Opportunity to influence the design direction of critical operational tools.

📝 Enhancement Note: The temporary nature of the role is a key consideration. Candidates should be motivated by the opportunity to contribute significantly in a limited time and leverage the experience for future career growth.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Describe a complex UX challenge you faced in a previous role, how you approached it, and the outcome. What would you do differently?" Focus on your methodology, problem-solving, and iterative approach.
• Collaboration: "How do you typically collaborate with product managers and engineers? Describe a time you had a disagreement with a stakeholder and how you resolved it." Highlight your communication and negotiation skills.
• Operational UX: "What are the key considerations when designing for operational tools or internal-facing applications?" Demonstrate your understanding of user needs in high-pressure, workflow-driven environments.
• Portfolio Presentation: "Walk us through a project in your portfolio that you are most proud of. What was the problem, your role, your process, and the impact?" Be ready to deep-dive into your work, justify decisions, and discuss trade-offs.

Company & Culture Questions:

• "Why are you interested in MOIA and this specific role?" Connect your skills and interests to MOIA's mission and the In-Field Assistance team.
• "How do you contribute to a positive and inclusive team environment?" Align with MOIA's stated values.
• "How do you stay updated with the latest UX trends and technologies, especially in the mobility sector?" Show your commitment to continuous learning.

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project and its goals, then dive into the problem statement, your research and discovery process, key design decisions, iterations based on feedback, and finally, the impact or outcomes.
• Visuals: Use clear, well-annotated visuals (wireframes, user flows, mockups, prototypes).
• Storytelling: Frame your projects as compelling narratives that highlight your problem-solving skills and user advocacy.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs.
• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, and challenges.

📝 Enhancement Note: Be ready to discuss your portfolio projects in detail, focusing on your thought process, decision-making, and the measurable impact of your work. Emphasize your adaptability and ability to integrate quickly into a team, given the temporary nature of the role.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on greenhouse.io.
• Portfolio Customization: Ensure your portfolio is easily accessible and highlights projects relevant to complex applications, operational tools, or significant UX improvements. Tailor your case studies to showcase your senior-level problem-solving and strategic thinking.
• Resume Optimization: Update your resume to clearly articulate your 5-10 years of UX design experience, highlighting achievements in cross-functional collaboration, design system usage, and driving product discovery. Use keywords from the job description.
• Interview Preparation: Practice presenting your portfolio and be ready to discuss your design process, problem-solving approach, and how you handle collaboration and feedback. Prepare thoughtful questions about the role, team, and MOIA's mission.
• Company Research: Familiarize yourself with MOIA's services, its position in the autonomous mobility market, and its company culture, particularly its commitment to diversity and flexible work.

⚠️ Important Notice: This enhanced job description leverages AI analysis of the provided text and industry best practices for UX roles. While comprehensive, it includes inferred details and context. Candidates should always refer to the official job posting and directly engage with the hiring team (Patty, the recruiter) for definitive information regarding responsibilities, qualifications, and the application process.