Senior UX Designer – Digital Supply & Customer Platforms

📍 Job Overview

Job Title: Senior UX Designer – Digital Supply & Customer Platforms

Company: Thermo Fisher Scientific

Location: Remote (Durham, NC - 4815 Emperor Blvd.)

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: March 25, 2026

Experience Level: 7+ Years

🚀 Role Summary

• User Experience Ownership: This role is the dedicated experience owner for the critical "mysupply" platform and associated internal and external user applications, ensuring a seamless and intuitive user journey for complex enterprise data.

• Data-to-Action Design: The primary focus is on transforming intricate, often imperfect, enterprise data into clear, trustworthy, and actionable insights for a diverse user base, including internal operations, commercial teams, and external customers.

• Cross-functional Collaboration: This hands-on role requires deep partnership with Product Management, Business Analysts, Engineering, and Data teams to shape and deliver user experiences from initial concept through to production, emphasizing scale and role-based access.

• Design System Contribution: A key aspect involves contributing to and evolving shared design systems, UI standards, and reusable patterns to ensure consistency and efficiency across multiple digital platforms.

📝 Enhancement Note: While the title is "Senior UX Designer," the role's focus on "Digital Supply & Customer Platforms" and the emphasis on transforming "complex enterprise data" into "actionable insights" strongly suggests a need for proficiency in designing for operational efficiency, data visualization, and B2B/enterprise user journeys, aligning closely with the needs of a Revenue Operations or Sales Operations professional looking to understand the user-facing technology that supports their functions.

📈 Primary Responsibilities

• End-to-End Experience Strategy: Define and own the user experience for the "mysupply" platform and related internal operational tools and external customer applications, including Salesforce-integrated experiences.

• UX Pattern Development: Establish and evolve standardized UX patterns for dashboards, filters, tables, timelines, workflows, and analytics-heavy screens, ensuring a cohesive experience across diverse user roles and permissions.

• Complex Data Visualization: Design intuitive and actionable data visualizations, dashboards, and KPI views that enable scannability, comparison, and decisive actions for users dealing with complex, inconsistent, or incomplete enterprise data.

• Role-Based Design & Accessibility: Design for role-based visibility, permissions, and customer data segregation, ensuring compliance with accessibility standards (WCAG) and performance-conscious design principles.

• User Research & Validation: Conduct pragmatic, lightweight user research with internal users and customer-facing teams, and validate designs through usability testing and iteration to maintain delivery momentum without sacrificing quality.

• Agile Delivery & Cross-Functional Partnership: Collaborate closely with Product Owners, Business Analysts, Engineering, and Data teams to shape requirements, ensure feasibility, and oversee accurate implementation within agile delivery cycles.

• Design System Enhancement: Contribute to and evolve shared design systems, UI standards, and reusable patterns, maintaining clear documentation for UX patterns, behaviors, and interaction guidelines.

• Future-Facing Design Innovation: Design experiences that support advanced analytics, AI-assisted summaries, trend analysis, and increased customer self-service, shaping how users interact with and trust emerging technologies.

📝 Enhancement Note: The responsibilities highlight a critical need for understanding how operational data is consumed and acted upon. For operations professionals, this translates to designing the user interfaces that drive business decisions. The emphasis on "complex data," "role-based access," and "actionable insights" directly relates to the challenges and goals of sales and revenue operations, particularly in managing pipelines, forecasts, and supply chain visibility.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Portfolio of Work: A strong portfolio demonstrating experience with data-heavy dashboards and analytics, enterprise or B2B products, and complex workflows with role-based experiences.

• Design Tool Proficiency: Expertise with modern design tools such as Figma.

• Core Design Principles: Strong foundation in interaction design, information architecture, and visual hierarchy.

• Agile Development Experience: Proven experience working closely with engineering teams in agile delivery environments.

• Data Simplification: Ability to translate messy, imperfect data into clear, usable, and trustworthy experiences.

• Systems Thinking: Capacity to design for scale, reuse, and long-term evolution of digital platforms.

• Communication Skills: Clear articulation and defense of design decisions with logic and evidence.

• Pragmatic Approach: A mindset that balances quality with timely delivery ("good and shipped" over "perfect and late").

• Collaboration & Teamwork: Strong collaboration skills with a low-ego, outcome-focused approach.

Preferred Skills:

• Industry Experience: Designing for life sciences, pharmaceuticals, supply chain, or other regulated industries.

• Data & Analytics Familiarity: Experience with data platforms, KPIs, analytics concepts, or operational reporting.

• Table & Search Design: Experience designing search functionalities, filtering mechanisms, and large-scale data tables.

• Emerging Technologies: Exposure to AI/ML-enabled features, data storytelling, or insight generation tools.

• Dual User Experience: Experience designing for both internal enterprise users and external customers.

📝 Enhancement Note: The emphasis on a "strong portfolio" with specific examples of "data-heavy dashboards," "enterprise/B2B products," and "complex workflows" is crucial for operations candidates. This suggests that applicants should be prepared to showcase projects that demonstrate their ability to design systems that support operational processes, data analysis, and decision-making, rather than solely consumer-facing applications.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Data Visualization Case Studies: Showcase projects where you transformed complex datasets into clear, actionable dashboards, reports, or analytical interfaces, detailing the data challenges and design solutions.

• Enterprise/B2B Workflow Design: Present examples of designing intricate workflows for internal or external business users, highlighting how you addressed role-based access, permissions, and complex operational processes.

• Data Trust & Clarity Examples: Include case studies that demonstrate your ability to design for data integrity, clarity, and user confidence, especially when dealing with imperfect or inconsistent data sources.

• System Integration Awareness: While not explicitly a systems design role, demonstrate an understanding of how UX designs integrate with underlying enterprise systems (e.g., Salesforce, ERP, data platforms) and impact data flow.

Process Documentation:

• User Journey Mapping: For portfolio projects, include detailed user journey maps that illustrate the end-to-end experience for key internal and external stakeholders interacting with the platform.

• Workflow Design & Optimization: Document the process of designing and optimizing complex operational workflows, showing how user feedback and data analysis informed design iterations.

• Usability Testing & Iteration: Clearly outline the process of conducting usability testing, analyzing results, and iterating on designs to improve user comprehension and task completion rates.

📝 Enhancement Note: For operations professionals, the portfolio should emphasize projects that demonstrate an understanding of business processes, data integrity, and the impact of design on operational efficiency and decision-making. Highlighting experience with data-driven platforms and complex user roles is paramount.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Senior UX Designers in remote roles within the United States, particularly in regions with a strong tech presence like North Carolina, and considering the 7+ years of experience requirement, a competitive salary range would typically fall between $120,000 and $170,000 annually. This estimate accounts for the specialized nature of designing complex enterprise and data-heavy platforms within a global scientific organization.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans designed to support employee well-being.

• Retirement Savings Plan: 401(k) plan with potential company matching, supporting long-term financial security.

• Paid Time Off: Generous vacation, sick leave, and holiday policies to ensure work-life balance.

• Professional Development: Opportunities for training, workshops, and conference attendance to enhance UX and design skills.

• Employee Assistance Programs: Resources and support for personal and professional challenges.

• Potential for Stock Options/Grants: As part of a large, publicly traded company, potential for equity participation may be available.

Working Hours:

• Standard 40-hour work week, typically Monday through Friday, with flexibility often available for remote employees to manage their schedules effectively, provided core business hours and collaboration needs are met.

📝 Enhancement Note: The provided salary range is an estimate based on general market data for a Senior UX Designer role in the US, with a specific focus on remote work and the indicated experience level. Actual compensation will be determined by Thermo Fisher Scientific based on the candidate's specific qualifications, experience, and internal compensation structures. The benefits listed are typical for a large corporation like Thermo Fisher Scientific.

🎯 Team & Company Context

🏢 Company Culture

Industry: Biotechnology, Life Sciences, Scientific Instrumentation, Healthcare Services. Thermo Fisher Scientific is a global leader in serving science, providing a vast array of products and services that support research, diagnostics, and manufacturing across various scientific disciplines.

Company Size: Large Enterprise (over 10,000 employees globally). This indicates a well-established structure with extensive resources, global reach, and a complex operational environment.

Founded: 1956. With a long history, Thermo Fisher Scientific has a deep legacy of innovation and growth, evolving significantly through strategic acquisitions and organic development.

Team Structure:

• UX/Product Design Team: Likely part of a larger Digital organization, this team would comprise various UX/Product Designers, Researchers, and potentially Content Strategists, working across different product lines and platforms.

• Reporting Structure: The Senior UX Designer will likely report to a Director or Senior Manager of UX Design or Product Design, who oversees the experience for specific digital product portfolios.

• Cross-functional Collaboration: This role is inherently cross-functional, requiring close collaboration with Product Management, Business Analysts, Engineering (front-end, back-end, data engineers), Data Scientists, and potentially Marketing and Sales enablement teams.

Methodology:

• Agile Development: The team operates within an agile framework, emphasizing iterative development, frequent releases, and continuous feedback loops.

• Data-Driven Design: Decisions are informed by user research, usability testing, analytics, and an understanding of business objectives and data constraints.

• Design System Adoption: A commitment to leveraging and contributing to a unified design system to ensure consistency, efficiency, and scalability across digital products.

• User-Centric Approach: A strong focus on understanding user needs, pain points, and workflows to create impactful and effective digital experiences.

Company Website: https://www.thermofisher.com/

📝 Enhancement Note: For operations professionals, understanding Thermo Fisher's industry and scale is key. The "Digital Supply & Customer Platforms" are critical enablers for their vast scientific operations. The company's size suggests robust processes and a significant impact, while its industry points to a need for designing for complex, regulated, and data-intensive environments.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior Individual Contributor level within the UX/Product Design career path. It signifies a high degree of autonomy, expertise, and responsibility for a significant product area ("mysupply" and related platforms). It requires not only design craft but also strong strategic thinking, cross-functional leadership, and the ability to influence product direction.

Reporting Structure: The Senior UX Designer will likely report to a UX Design Manager or Director, who oversees the broader digital product experience strategy. This manager will provide guidance, mentorship, and support for career development. The role will also work closely with Product Owners and Engineering Leads who manage specific product roadmaps and development cycles.

Operations Impact: While this is a UX role, its impact is directly tied to operational efficiency and customer satisfaction within Thermo Fisher's scientific ecosystem. By making complex data "clear, trustworthy, and actionable," this role enables:

• Improved Supply Chain Visibility: Allowing operations teams to better manage inventory, logistics, and delivery.

• Enhanced Customer Experience: Providing customers with seamless access to product information, order status, and support, which can improve sales conversion and retention.

• Data-Driven Decision Making: Empowering internal and external users to make better, faster decisions based on accurate and accessible data.

• Increased Efficiency: Streamlining workflows and reducing the cognitive load on users, leading to higher productivity.

Growth Opportunities:

• Leadership in UX: Progress to Lead UX Designer or Principal UX Designer roles, taking on more complex product areas or strategic initiatives.

• Management Track: Transition into a UX Design Manager or Director role, leading a team of designers and shaping the overall UX strategy.

• Product Management Transition: Leverage deep product understanding and cross-functional experience to move into a Product Management role.

• Specialization: Deepen expertise in areas like data visualization, enterprise UX, or design systems.

• Cross-functional Mobility: Opportunities to work on different digital platforms or within other departments that value UX expertise.

📝 Enhancement Note: For operations professionals, understanding this role's impact on the "user-facing technology" that supports their functions is key. This designer shapes the tools that operations teams and customers interact with daily, directly influencing efficiency and decision-making. The growth opportunities highlight potential for leadership and strategic influence within the digital product space.

🌐 Work Environment

Office Type: The role specifies "Environmental Conditions: Office," but is also designated as "TELECOMMUTE" and "Remote OK." This suggests a hybrid or flexible model where the employee is expected to work remotely but may have access to physical office spaces for collaboration or meetings, particularly at locations like Durham, NC.

Office Location(s): The primary stated location is "US - Durham, NC - 4815 Emperor Blvd." Access to this office may be an option or requirement for periodic team meetings or collaborative sessions, even for a remote employee. Thermo Fisher Scientific has numerous global locations, offering a broad network.

Workspace Context:

• Remote Work Setup: Employees are expected to have a suitable home office environment conducive to focused design work and virtual collaboration.

• Collaborative Tools: The environment will heavily rely on digital collaboration tools (e.g., video conferencing, Slack/Teams, shared design platforms like Figma) to connect with globally distributed teams.

• Digital Infrastructure: Access to robust IT infrastructure, including necessary software licenses for design tools and secure network access, is standard.

• Team Interaction: While remote, opportunities for interaction will exist through scheduled virtual meetings, design critiques, and project-specific discussions.

Work Schedule:

• Standard (Mon-Fri): The typical work schedule is Monday through Friday.

• Flexibility: While standard, remote work often allows for some flexibility in daily hours, provided core collaboration times and project deadlines are met. This flexibility is crucial for deep work sessions required in design and for accommodating different time zones when collaborating internationally.

📝 Enhancement Note: The "Remote OK" designation with a specific office location suggests a flexible remote policy, potentially requiring occasional in-person meetings. For operations roles, understanding this flexibility and the reliance on digital collaboration tools is important for managing distributed teams and workflows.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and alignment with the role's core requirements.

2. Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, design philosophy, and fit with the team and company culture. This may include high-level scenario-based questions.

3. Portfolio Review & Design Challenge: A dedicated session where the candidate presents their portfolio, highlighting specific projects relevant to data visualization, enterprise/B2B design, and complex workflows. This is often followed by a design challenge (e.g., a take-home assignment or an in-person/virtual whiteboard exercise) to assess problem-solving skills and design approach.

4. Cross-Functional Interviews: Meetings with key stakeholders, including Product Management, Engineering Leads, and potentially Business Analysts, to evaluate collaboration skills, understanding of technical constraints, and ability to integrate user needs with business objectives.

5. Final Interview/Offer: A final discussion, potentially with a senior leader, to confirm fit and extend an offer.

Portfolio Review Tips:

• Curate for Relevance: Select 3-4 projects that best showcase your experience with data-heavy dashboards, enterprise/B2B platforms, complex workflows, and role-based access.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process, the challenges faced (especially with data), your solutions, and the impact/outcomes. Quantify results where possible.

• Highlight Data Challenges: Specifically address how you translated imperfect or complex data into clear and actionable designs. Show before-and-after examples or mockups demonstrating this transformation.

• Showcase Process: Include artifacts like user personas, journey maps, wireframes, prototypes, and usability testing findings to demonstrate your end-to-end design process.

• Tool Proficiency: Be ready to discuss your proficiency with tools like Figma and any other relevant design or prototyping software.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research Thermo Fisher Scientific, their industry, and the "mysupply" platform (if public information is available).

• Focus on Data & Operations: Anticipate challenges that require simplifying complex data, designing for operational efficiency, or addressing role-based permissions.

• Structure Your Approach: For whiteboard challenges, clearly articulate your thought process, assumptions, and design rationale. Break down the problem systematically.

• Simulate Collaboration: Practice explaining your design decisions and rationale clearly and concisely, as if presenting to a mixed audience of designers, engineers, and product managers.

📝 Enhancement Note: The emphasis on a "Portfolio Review" and a "Design Challenge" indicates that practical design skills and the ability to articulate design decisions are paramount. Operations candidates should focus on showcasing projects that demonstrate an understanding of business processes, data analysis, and user efficiency in enterprise contexts.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for high-fidelity designs, interaction specifications, and prototypes. This will be the core design software.

• Prototyping Tools: Likely includes Figma's built-in prototyping capabilities, or potentially other tools for more complex interactive prototypes if needed.

• User Research Tools: Depending on the team's setup, tools like UserTesting.com, Maze, or internal platforms for conducting and analyzing user research and usability tests.

Analytics & Reporting:

• Data Visualization Tools: While the designer creates the interfaces, familiarity with how data is presented in tools like Tableau, Power BI, or custom-built dashboards within the platform would be beneficial. Understanding KPIs and operational metrics is key.

• Web Analytics: Awareness of tools like Google Analytics or Adobe Analytics to understand user behavior on digital platforms.

CRM & Automation:

• Salesforce: Explicitly mentioned as a platform that may integrate with or influence the customer-facing experiences. Understanding Salesforce's capabilities and limitations from a UX perspective is advantageous.

• Internal Systems: Awareness of how the "mysupply" platform integrates with various enterprise resource planning (ERP), supply chain management (SCM), or customer relationship management (CRM) systems is important for context.

📝 Enhancement Note: For operations professionals, familiarity with the systems that feed data into these platforms (e.g., CRM, ERP, SCM) and the reporting tools used to analyze that data (e.g., Tableau, Power BI) will provide valuable context and allow for more informed discussions about the UX design's impact on operational workflows.

👥 Team Culture & Values

Operations Values: (Inferred from company mission and role description)

• Serving Science: A core value that drives a commitment to enabling customer success through high-quality products and services. This translates to designing user experiences that genuinely help users achieve their scientific or operational goals.

• Data-Driven Decisions: Emphasizing the use of data (user research, analytics, business metrics) to inform design choices and measure impact.

• Integrity & Trust: Building user confidence through clear, reliable, and accessible information, especially critical when data is complex or high-stakes.

• Innovation & Continuous Improvement: A drive to constantly enhance user experiences, explore new technologies (like AI), and refine processes for greater efficiency and effectiveness.

• Collaboration & Accountability: Working effectively across diverse teams and taking ownership of the user experience outcomes.

Collaboration Style:

• Cross-functional Partnership: A highly collaborative approach is essential, working closely with Product Management, Engineering, and Data teams. This involves active listening, constructive feedback, and shared problem-solving.

• Agile & Iterative: Collaboration within an agile framework means working in short sprints, adapting to changes, and providing continuous feedback to development teams.

• Design Critiques & Reviews: Regular participation in design critiques to receive and provide constructive feedback, fostering a culture of shared learning and improvement.

• Low-Ego, Outcome-Focused: The team likely values a pragmatic, results-oriented approach where the collective success of the product and user experience takes precedence over individual ego.

📝 Enhancement Note: The emphasis on "data trust," "serving science," and "collaboration" aligns well with the operational mindset. Operations professionals often value precision, reliability, and teamwork to achieve business objectives. This role's culture likely supports those values.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complex Data: The primary challenge is translating intricate, often inconsistent, and imperfect enterprise data into clear, trustworthy, and actionable user experiences.

• Balancing User Needs with Technical Constraints: Designing for powerful features while adhering to technical feasibility, performance limitations, and existing system architectures (e.g., Salesforce integration).

• Diverse User Base: Accommodating the varied needs, permissions, and use cases of internal operations teams, commercial staff, and external customers within a unified design framework.

• Maintaining Delivery Momentum: Balancing the need for thorough research and validation with the demands of agile, rapid delivery cycles.

• Designing for Scale and Evolution: Creating flexible UX patterns and systems that can scale with growing data volumes and adapt to future platform expansions and new data sources.

Learning & Development Opportunities:

• Advanced Data Visualization Techniques: Deepen expertise in designing effective visualizations for complex datasets, exploring new charting methods and interaction patterns.

• Enterprise UX Best Practices: Gain extensive experience in designing for large-scale enterprise applications, understanding common challenges and effective solutions.

• AI/ML Integration in UX: Explore how to design user-friendly interfaces for AI-driven insights, summaries, and predictive analytics, building trust in these emerging technologies.

• Cross-functional Skill Development: Enhance understanding of product management, business analysis, and software engineering processes through close collaboration.

• Design System Contribution: Play a key role in evolving and maintaining a robust design system, potentially leading to specialized roles in design operations or system architecture.

📝 Enhancement Note: The "Simplifying Complex Data" challenge is directly relevant to operations roles, as operations professionals constantly work with and interpret large datasets. Understanding how this UX designer tackles this challenge can provide insights into how operational data is best presented and utilized.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex dataset for a non-technical audience. What was your process, and what was the outcome?" (Focus on data transformation, user-centricity, and impact.)

• "How do you approach designing for role-based access and permissions, especially when data segregation is critical for security or privacy?" (Highlight your understanding of user segmentation and system constraints.)

• "Walk us through a project where you designed a dashboard or analytics interface. What were the key metrics, and how did your design enable users to make better decisions?" (Prepare a case study from your portfolio that emphasizes data visualization and operational impact.)

Company & Culture Questions:

• "What interests you about Thermo Fisher Scientific and our mission to serve science?" (Research the company's mission, values, and recent achievements.)

• "How do you see your role in contributing to a data-driven design culture?" (Connect your experience with data analysis and user insights to the company's likely values.)

Portfolio Presentation Strategy:

• Select 2-3 Key Projects: Focus on those most relevant to data visualization, enterprise/B2B platforms, and complex workflows.

• Structure Your Narrative: For each project, present the problem statement, your specific role and contributions, the design process, key challenges (especially data-related), your solutions, and measurable outcomes/impact.

• Highlight Data Transformation: Explicitly show how you turned complex, imperfect data into clear, actionable insights. Use "before and after" visuals if possible.

• Showcase Process Artifacts: Include wireframes, prototypes, user journey maps, and usability test findings to demonstrate your methodology.

• Be Ready for Deep Dives: Anticipate questions about your design decisions, trade-offs made, and how you incorporated user feedback.

📝 Enhancement Note: For operations candidates, framing portfolio examples in terms of operational efficiency, data accuracy, and decision-making support will resonate strongly. Emphasize how your design work directly contributed to business outcomes or improved user workflows.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Thermo Fisher Scientific careers portal.

• Tailor Your Resume: Highlight experience with complex data, enterprise/B2B platforms, dashboards, analytics, and cross-functional collaboration. Use keywords from the job description such as "Data Visualization," "Enterprise Data," "Role-Based Experience," and "Agile Delivery."

• Curate Your Portfolio: Ensure your portfolio prominently features projects demonstrating your ability to design for data-heavy applications and complex user workflows. Prepare to walk through 2-3 key projects in detail, focusing on problem, process, solution, and impact.

• Research Thermo Fisher Scientific: Understand their mission, industry, and the role of digital platforms like "mysupply" in their operations.

• Prepare for Design Challenges: Practice articulating your design process and rationale, especially concerning data simplification and user efficiency, as you may encounter a design exercise or exercise.

⚠️ Important Notice: This enhanced job description provides insights based on industry standards and the provided information. Specific details regarding salary, benefits, and exact interview processes should be confirmed directly with Thermo Fisher Scientific during the application process.