Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Philips Location: Bengaluru, Karnataka, India Job Type: FULL_TIME Category: User Experience (UX) Design / Service Design Date Posted: February 19, 2026 Experience Level: 6+ Years Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping end-to-end service experiences for healthcare partners, focusing on seamless integration of front-line and back-office operations.
• The Senior UX Designer will leverage a multi-disciplinary approach, combining UX, Service Design, and User Research to identify friction points and co-create scalable solutions.
• A key aspect is navigating ambiguity, solving complex challenges from an end-to-end perspective, and independently driving projects from inception to delivery.
• The position requires strong stakeholder influence within a complex cross-functional environment to drive decisions leading to meaningful business and user outcomes.

📝 Enhancement Note: While the core role is UX Design, the emphasis on "Service Experience Design," "customer lifecycle," and "service blueprints" strongly indicates this role operates at the intersection of UX and Service Design, with a significant focus on operational processes within healthcare. This suggests a need for understanding how user experiences impact and are impacted by back-end operations, making it relevant for individuals with a GTM or operational mindset.

📈 Primary Responsibilities

• Conduct comprehensive qualitative user research, including discovery interviews, surveys, and usability testing, to deeply inform design strategies and validate user-centric solutions.
• Collaborate effectively with cross-functional stakeholders (e.g., product management, engineering, business units) to challenge existing paradigms, champion the user's perspective, and foster innovation.
• Strategically balance and integrate organizational objectives with a thorough understanding of business and user contexts to ensure alignment and impact.
• Partner closely with product and project management teams to meticulously define user requirements, meticulously plan project scope, and establish realistic timelines for design deliverables.
• Design holistic user journeys and detailed service blueprints, incorporating systemic awareness and addressing interdependencies across personas, processes, and touchpoints for both current and future-state experiences.
• Create interactive UX prototypes, iterating based on user feedback and business goals to ensure optimal user experience and achievement of desired outcomes.
• Deliver consistent, high-quality design outputs and actively maintain adherence to the Design Language System (DLS) standards across the entire product portfolio.
• Facilitate productive cross-functional collaboration through engaging workshops, ideation sessions, and design co-creation activities.
• Proactively mobilize internal and external resources, identify and remove blockers independently to meet project objectives, timelines, and quality standards, while balancing project constraints.
• Document detailed design specifications, user flows, and interaction patterns for transparent and effective hand-off to development teams, ensuring accurate translation of design into functional solutions.
• Perform thorough gap analysis to identify discrepancies between designed and developed versions, guiding development teams during execution and informing product teams for future backlog prioritization.
• Elevate project impact through clear, compelling communication and storytelling of design strategy, UX concepts, and rationale to diverse audiences.
• Support the growth and development of the design team by providing mentorship and coaching, and actively contribute to the global design community with industry knowledge and expertise.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process mapping, stakeholder management, and cross-functional collaboration, which are core to Revenue Operations and Sales Operations. The ability to "challenge the status quo," "drive innovation," "balance organizational objectives," and "mobilize resources" are crucial for operations professionals aiming to improve efficiency and drive business outcomes.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's Degree in Interaction Design, User Experience (UX) Design, Product Design, Service Design, Computer Science Engineering, or an equivalent field.

Experience:

• Minimum of 6 years of professional experience as a UX/Digital Product Designer with a proven track record in user research and service design.

Required Skills:

• Qualitative User Research: Proficiency in formative and summative research methodologies, including discovery interviews, ethnographic studies, and usability testing.
• Customer Journeys & Service Blueprints: Expertise in mapping complex customer journeys and designing detailed service blueprints to visualize end-to-end experiences.
• UX Requirements Definition: Ability to translate user needs and business goals into clear use cases, features, and measurable UX metrics.
• Information Architecture & Visual Design: Skill in creating UX architecture maps (e.g., sitemaps) and designing the interaction and visual layer, including layout, color, typography, icons, and imagery.
• Benchmarking & Opportunity Mapping: Experience in creating comparative benchmarks and opportunity maps to identify market gaps and strategic design directions.
• UX Concept Development: Proficiency in creating UX flows (work/task flows) and developing detailed UX concepts through wireframing.
• Prototyping & Specification: Ability to create interactive prototypes and detailed UX/UI design specifications.
• Motion & Visual Transitions: Experience in leveraging visual transitions and motion design to enhance user experience.
• Storytelling & Visual Communication: Strong skills in articulating design rationale and concepts through compelling visual narratives.
• Systems Thinking & Ambiguity Navigation: Ability to think holistically, manage complex systems, and confidently navigate ambiguous problem spaces.
• Effective Communication: Excellent verbal and written communication skills, with the ability to clearly explain design decisions and influence stakeholders.
• Collaboration & Cross-functional Integration: Proven ability to collaborate effectively with diverse teams, including developers, clients, and fellow designers, incorporating feedback and ideas from various functions.

Preferred Skills:

• Figma Proficiency: Advanced skills in using Figma for design and prototyping.
• Design System Management: Experience in using and extending Design Language Systems (DLS).
• Software Platforms & Modularization: Understanding of software platforms and principles of modular design.
• Web and Native UI Technology: Familiarity with web and native UI technologies.
• Accessibility Guidelines: Knowledge of accessibility standards, such as W3C guidelines.
• UI Technologies (Bonus): Good understanding of UI technologies like HTML-5.

📝 Enhancement Note: The emphasis on "Service Blueprints," "Customer Journeys," "UX Requirements," and "Gap Analysis" strongly aligns with the analytical and process-oriented nature of operations roles. Candidates with experience in defining requirements, mapping processes, and identifying operational inefficiencies will find these skills highly transferable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating end-to-end UX design process, from research and ideation to final design and iteration.
• Process Documentation: For each case study, clearly articulate the design methodology used, research findings, user journey mapping, service blueprint creation, wireframes, prototypes, and final UI designs.
• Problem-Solving: Highlight how you identified and solved complex user problems, with a clear explanation of the rationale behind your design decisions.
• Impact & Metrics: Quantify the impact of your designs whenever possible, using metrics related to user satisfaction, task completion rates, efficiency gains, or business outcomes.
• Collaboration: Illustrate instances of cross-functional collaboration and how you incorporated feedback from stakeholders (e.g., product managers, engineers).

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping current-state workflows, identifying bottlenecks, and designing optimized future-state processes.
• Systemic Awareness: Showcase an understanding of how individual user experiences connect to broader service systems and operational workflows.
• User Research Integration: Provide examples of how user research directly informed process improvements and design decisions.
• Design Handoff & Iteration: Document processes for effective design handoff to development teams and how you managed design iterations based on feedback and performance data.

📝 Enhancement Note: This section is crucial for operations candidates. The emphasis on "process documentation," "workflow design and optimization," "service blueprints," and "gap analysis" directly translates to operations responsibilities. Applicants should prepare portfolio pieces that clearly showcase their ability to analyze, map, and improve processes, demonstrating a strong operational mindset.

💵 Compensation & Benefits

Salary Range:

• Given the "Senior" title, 6+ years of experience, and location in Bangalore, India, a competitive salary range would typically fall between ₹1,800,000 to ₹3,000,000 per annum, depending on specific experience, qualifications, and negotiation.

Benefits:

• Comprehensive Health Insurance for employee and dependents.
• Generous Paid Time Off (PTO), including vacation, sick leave, and public holidays.
• Retirement Savings Plan (e.g., Provident Fund contributions).
• Professional Development and Training opportunities, including access to courses, workshops, and conferences.
• Employee Assistance Program (EAP) for mental health and well-being support.
• Potential for performance-based bonuses and stock options.
• Relocation assistance may be available for candidates moving to Bangalore.

Working Hours:

• Standard Full-Time: Approximately 40 hours per week, typically Monday to Friday.
• Flexibility: While the role is on-site, there may be some flexibility in start and end times, subject to team and project needs.
• Occasional Overtime: May be required during critical project phases or for urgent deliverables, with appropriate compensation or time-off-in-lieu.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for Senior UX Designers in Bangalore, India, considering the specified experience level and the demand for specialized design skills. Benefits are typical for large multinational corporations like Philips operating in India. The "on-site" work arrangement implies a standard office schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology and Digital Healthcare Solutions. Philips is a global leader focused on improving people's lives through meaningful innovation in areas like diagnostic imaging, connected care, and personal health. Company Size: Large Enterprise (Philips has over 75,000 employees globally). This means access to extensive resources, established processes, and a wide network of expertise, but also requires navigating more formalized structures. Founded: 1891. Philips has a long, rich history, evolving from a lighting company to a prominent health technology innovator, indicating a culture of adaptation and long-term vision.

Team Structure:

• Service Experience Design Team: This is a specialized, multi-disciplinary team within the larger Philips Design community.
• Reporting Structure: Likely reports to a Design Lead or Head of Service Experience Design, with potential dotted-line reporting to project or product managers.
• Cross-functional Collaboration: Works closely with UX Designers, Service Designers, User Researchers, Product Managers, Project Managers, Engineering teams, and potentially Marketing and Business Development.

Methodology:

• User-Centric Design: A core philosophy, emphasizing understanding user needs as the foundation for all design decisions.
• Service Design Principles: Application of service design methodologies to map complex systems, identify touchpoints, and improve end-to-end customer journeys.
• Data-Driven Insights: Utilization of user research data, analytics, and stakeholder feedback to inform design strategies and measure impact.
• Agile Development Integration: Designers are expected to work within agile frameworks, collaborating closely with development teams to deliver iterative improvements.

Company Website: https://www.philips.com/

📝 Enhancement Note: The "health technology" focus suggests a mission-driven environment where design has a profound impact on patient care and healthcare efficiency. The "large enterprise" context implies a need for strong process adherence and stakeholder management, skills highly valued in operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Individual Contributor, requiring a high degree of autonomy, expertise, and the ability to influence without direct authority. It's a level where strategic thinking and end-to-end ownership are paramount. Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Lead, but their work will involve extensive collaboration with various product, engineering, and business teams, requiring strong matrixed communication skills. Operations Impact: While primarily a UX role, the emphasis on "service blueprints," "customer lifecycle," and designing for "front-line staff and behind-the-scenes roles" means this role directly impacts operational efficiency, user adoption of complex systems, and ultimately, the effectiveness of healthcare services. Improvements in UX can lead to reduced training needs, fewer errors, and better resource utilization, all key operational metrics.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as interaction design, user research, or service design within healthcare.
• Leadership: Transition into a Design Lead or Managerial role, overseeing teams and guiding design strategy.
• Cross-Disciplinary Moves: Leverage service design expertise to move into broader Service Design or Operations Strategy roles within Philips.
• Product Management: With a strong understanding of user needs and business goals, a path to Product Management is possible.
• Global Mobility: Philips' global presence offers opportunities for international assignments or collaborations.
• Continuous Learning: Access to internal training, external conferences, and mentorship programs to stay abreast of design and technology trends.

📝 Enhancement Note: The "service blueprint" and "end-to-end" aspects of this role offer a unique bridge for operations professionals. Demonstrating how UX improvements can streamline workflows, reduce operational friction, and enhance user adoption of operational tools would be a key differentiator for candidates with an operations background.

🌐 Work Environment

Office Type: This is an "office role," indicating a traditional workplace setting within Philips' facilities. The description mentions working in-person at least 3 days per week for office-based teams, suggesting a hybrid approach where collaboration and team presence are valued. Office Location(s): The primary location is Bangalore–Embassy Business Hub, India. This is a well-established business district, likely offering modern amenities and accessibility. Workspace Context:

• Collaborative Environment: The team emphasizes working together, suggesting an open and interactive workspace designed for team collaboration and co-creation.
• Tools & Technology: Access to industry-standard design tools like Figma, and potentially internal Philips design systems and collaboration platforms.
• Cross-functional Interaction: Opportunities for frequent interaction with diverse teams, fostering a dynamic and knowledge-rich environment.

Work Schedule:

• Primarily a standard Monday-Friday work week.
• The "office-based teams" working "in-person at least 3 days per week" suggests a structured hybrid model, requiring consistent on-site presence for key collaborative activities, team meetings, and focused work sessions.

📝 Enhancement Note: The on-site requirement and emphasis on in-person collaboration highlight the importance of communication and team dynamics, which are critical for effective operations. Candidates should be prepared to engage actively in a physical workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter will review applications for basic qualifications and fit.
• Hiring Manager Interview: A discussion focused on experience, skills, and alignment with the role's core responsibilities. Expect questions about past projects, problem-solving approaches, and stakeholder management.
• Portfolio Presentation & Technical Interview: This is a crucial stage. You will likely present 1-2 detailed case studies from your portfolio, demonstrating your UX process, design thinking, and problem-solving skills. Be prepared to discuss your rationale, research findings, iterative process, and the impact of your designs. Expect technical questions related to UX methodologies, tools, and best practices.
• Cross-functional Interview: An interview with peers or stakeholders from product management or engineering to assess collaboration style, communication, and ability to work within a team.
• Final Interview: Potentially with a senior leader or design director, focusing on strategic thinking, leadership potential, and cultural fit.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your end-to-end design process for each case study. Explain why you made certain decisions.
• Showcase Impact: Quantify results whenever possible. How did your design improve user experience, efficiency, or business metrics?
• Highlight Collaboration: Provide examples of how you worked with cross-functional teams and incorporated their feedback.
• Tailor to Healthcare/Service Design: If possible, include projects that demonstrate experience with complex systems, service blueprints, or healthcare-related challenges.
• Be Concise: Present your strongest work and be prepared to dive deeper into specific aspects if asked. Aim for clarity and impact.

Challenge Preparation:

• Design Challenge: You might be given a take-home design challenge or a live design exercise. Prepare to:
  • Understand the problem statement thoroughly.
  • Define your approach, assumptions, and research methods.
  • Sketch out initial concepts and wireframes.
  • Create a high-fidelity prototype or mockups.
  • Present your solution, justifying your design decisions and discussing potential trade-offs.
• Operations Thinking: For this specific role, consider how your design solutions might impact operational workflows. Think about data requirements, system integration, and user adoption from an operational perspective.

📝 Enhancement Note: The emphasis on "service blueprints," "user journeys," and "cross-functional collaboration" in the interview process means candidates should prepare to discuss how their UX work interfaces with operational processes and impacts broader business objectives. Highlighting experience in defining requirements and improving efficiency will be advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as the primary UX design and prototyping tool. Proficiency in Figma's collaboration features, component libraries, and prototyping capabilities is essential.
• Design System Tools: Experience working with and extending Design Language Systems (DLS) is required. This implies familiarity with tools for managing design tokens, components, and style guides.

Analytics & Reporting:

• While not explicitly listed, a Senior UX Designer is expected to be proficient in using analytics tools (e.g., Google Analytics, Adobe Analytics, specialized UX analytics platforms) to gather user behavior data and measure design impact.
• Experience with data visualization tools (e.g., Tableau, Power BI) might be beneficial for understanding and presenting research findings.

CRM & Automation:

• While not directly a CRM role, understanding how user interactions feed into CRM systems and influence customer lifecycle management is valuable. Familiarity with how UX impacts data capture for sales and marketing automation processes would be a plus.

📝 Enhancement Note: Proficiency in Figma and Design Systems is critical. For candidates with an operations background, highlight any experience with tools that track user adoption, process adherence, or data quality, as these often intersect with UX goals in enterprise environments.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, ensuring that all design decisions prioritize the needs and experiences of the end-user.
• Innovation & Curiosity: Encouraging exploration of new ideas, asking insightful questions, and a continuous drive to learn and improve.
• Collaboration & Empathy: Working effectively in cross-functional teams, listening actively, and understanding diverse perspectives.
• Clarity & Purpose: Designing with clear intent, making complex services feel seamless and human-centered.
• Impact & Excellence: Striving for meaningful outcomes and delivering high-quality, impactful design solutions.

Collaboration Style:

• Multi-Disciplinary: Embracing diverse skill sets (UX, Service Design, Research) to tackle complex problems holistically.
• Co-creation: Actively involving stakeholders and team members in ideation and design processes through workshops and sessions.
• Transparent Communication: Openly sharing design rationale, research findings, and project updates to ensure alignment and foster trust.
• Feedback Integration: Welcoming and constructively incorporating feedback from peers, stakeholders, and users to refine designs.

📝 Enhancement Note: The values of "Clarity & Purpose" and "Impact & Excellence" align well with operations' focus on efficiency and measurable results. The emphasis on "Collaboration & Empathy" is crucial for navigating complex stakeholder landscapes common in GTM and operations roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Dealing with complex, ill-defined problems in the healthcare technology space, requiring strong analytical and problem-solving skills.
• Balancing Needs: Effectively balancing user needs, business objectives, and technical constraints within a large organization.
• Cross-functional Alignment: Ensuring cohesive design vision and execution across multiple departments and diverse stakeholder priorities.
• Driving Innovation: Challenging the status quo and advocating for user-centric solutions in a potentially traditional industry.
• Scale & Complexity: Designing solutions that can scale across a broad product portfolio and complex healthcare systems.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external courses on advanced UX techniques, service design, healthcare innovation, and emerging technologies.
• Mentorship: Opportunities to be mentored by senior designers and to mentor junior team members, fostering leadership skills.
• Industry Exposure: Participation in design conferences, workshops, and industry events to stay current with best practices and trends.
• Cross-functional Exposure: Gaining deeper understanding of product management, engineering, and business strategy through close collaboration.
• Design System Contribution: Opportunity to contribute to and influence the evolution of Philips' global design system.

📝 Enhancement Note: The "challenges" around complexity, ambiguity, and cross-functional alignment are common in operations. Highlighting how UX methodologies can be applied to solve these operational challenges will be a strong point for candidates transitioning from operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex end-to-end service experience you designed. What were the key touchpoints, operational considerations, and how did you ensure seamlessness?"
• "How do you balance user needs with business objectives and technical constraints in a large organization like Philips? Provide an example."
• "Walk me through a time you had to challenge the status quo or push for a user-centric solution that faced resistance. How did you navigate that?"
• "How do you approach designing for operational efficiency within a user experience context? What metrics do you track?"

Company & Culture Questions:

• "What interests you about Philips and our mission in health technology?"
• "How do you contribute to a collaborative team environment, especially in an on-site/hybrid setting?"
• "How do you stay current with UX trends and apply them to your work, particularly in a field like healthcare?"
• "Describe your experience mentoring junior designers or contributing to a design community."

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Solution -> Impact/Results.
• Focus on Operations: When discussing your process, highlight any aspects related to workflow mapping, process improvement, stakeholder alignment, or how your design translated into operational efficiency.
• Visuals: Use clear, high-quality visuals (wireframes, mockups, prototypes, journey maps).
• Storytelling: Weave a compelling story that showcases your problem-solving skills and the value you bring. Be passionate and articulate.
• Q&A Readiness: Anticipate questions about your design decisions, trade-offs, and the impact of your work.

📝 Enhancement Note: Emphasize how your UX design process can directly address operational challenges, improve workflow efficiency, and enhance user adoption of systems. Using terms like "process optimization," "stakeholder alignment," and "measurable impact" will resonate well.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Philips careers portal link provided.
• Tailor your Resume: Highlight experience in user research, service design, interaction design, and cross-functional collaboration. Quantify achievements related to user satisfaction, efficiency improvements, or successful project delivery.
• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your end-to-end design process, problem-solving skills, and impact. For this role, prioritize case studies that demonstrate experience with complex systems, service blueprints, or operational considerations. Clearly articulate your role and the outcomes.
• Prepare for Interviews: Research Philips' mission, values, and recent work in health technology. Practice articulating your design process and rationale, focusing on how your UX solutions contribute to business and operational goals. Be ready to discuss your experience with Figma and design systems.
• Understand the Role's Operational Impact: Frame your experience and prepare examples that demonstrate how your UX work contributes to operational efficiency, seamless service delivery, and stakeholder alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.