Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer | Product & Systems

Company: Extra Duty Solutions

Location: San Antonio, Texas

Job Type: Full-Time

Category: Product Design & Operations Technology

Date Posted: May 04, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end UX design process for critical product and systems initiatives, encompassing user research, interaction design, and visual design to drive operational efficiency.

• Develop and implement a comprehensive design system from the ground up, establishing component libraries, pattern documentation, and best practices for product and engineering teams.

• Design user experiences for both external (officer, customer) and internal portals, focusing on complex workflows, multi-party approval chains, and service-backed integrations.

• Translate user needs and business requirements into intuitive, high-fidelity designs that enhance officer trust, streamline agency operations, and improve customer engagement.

📝 Enhancement Note: This role is positioned as a Senior UX Designer with a strong emphasis on "Product & Systems," indicating a need for a designer who can operate beyond typical UI aesthetics and deeply engage with the operational mechanics and technical underpinnings of the platform. The focus on "design is not cosmetic. It is operational" suggests a deep dive into process optimization and workflow efficiency as core design challenges.

📈 Primary Responsibilities

• Conduct comprehensive audits of existing user experiences across web portals and mobile applications, identifying key areas for improvement and prioritizing findings based on user impact and operational efficiency.

• Design and build a robust, token-based design system, including detailed component documentation, to ensure consistency and accelerate development velocity across product teams.

• Create end-to-end user flows for consolidated portal experiences, aiming for a unified and intuitive UX for all user segments, including officers, customers, and internal administrators.

• Develop the UX for an "instant pay" feature, a high-visibility and high-stakes initiative critical for officer satisfaction and retention.

• Design complex workflows, including multi-step approval processes, intricate scheduling logic, and seamless integration with external services and APIs.

• Collaborate closely with Product Managers and Engineers to translate user insights and technical constraints into actionable design solutions.

• Facilitate user research studies, from designing experiments to synthesizing findings, and effectively translating these insights into product decisions.

• Ensure technical fluency in designing realistic solutions that respect back-end and API limitations, fostering efficient collaboration with engineering teams.

📝 Enhancement Note: The responsibilities highlight a significant focus on building foundational design infrastructure (design system) and tackling complex, operational workflow challenges. The emphasis on "end-to-end flows," "complex workflows," and "service-backed integrations" points towards a need for a designer skilled in information architecture and system-level thinking, not just user interface design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is often preferred for Senior UX roles, providing a strong theoretical foundation.

Experience: A minimum of 5 years of dedicated UX design experience is required, with a proven track record in designing for web portals, mobile applications, and internal operational tools.

Required Skills:

• 5+ years of comprehensive UX design experience, with a portfolio demonstrating expertise in web portals, mobile applications, and internal/operational tools.

• Strong command of interaction design principles and visual design fundamentals, capable of independently taking designs from concept to high-fidelity mockups.

• Proven experience in conducting user research, including designing studies, executing them effectively, and translating findings into actionable product strategies.

• Expertise in designing complex workflows, multi-step processes, service integrations, and data-dense interfaces.

• Sufficient technical fluency to design realistically within back-end system and API constraints.

• Experience in building or significantly contributing to a design system, including component libraries and documentation.

• Excellent communication and collaboration skills, with the ability to effectively translate between users, Product Managers, and Engineers.

Preferred Skills:

• Experience as a solo or lead designer at a product-centric company, demonstrating ownership of the entire design process.

• Demonstrated use of Generative AI (Gen AI) for design acceleration, including rapid prototyping, concept iteration, and research synthesis.

• Background in B2B operational tools, workforce management, field services, or public safety software.

• Familiarity with law enforcement culture or public safety agency operations.

• Experience designing payment or financial transaction flows.

• Understanding of information architecture principles for complex systems.

📝 Enhancement Note: The requirements emphasize a designer who is both a strategic thinker and a hands-on executor, capable of building foundational design capabilities while also tackling complex operational challenges. The preference for Gen AI experience and background in specific industries like public safety or B2B operational tools suggests the company values forward-thinking designers with relevant domain expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 5 years of UX design work, with a strong emphasis on web portals, mobile applications, and internal operational tools.

• Detailed case studies demonstrating the ability to conduct thorough user research, translate findings into effective design solutions, and measure impact.

• Examples of complex workflow designs, illustrating the ability to map out and optimize multi-step processes, integrations, and data-dense interfaces.

• Documentation or case studies related to the creation or significant contribution to a design system, highlighting component libraries, patterns, and guidelines.

• Evidence of designing within technical constraints, showing an understanding of back-end and API limitations.

Process Documentation:

• Case studies should detail the process for conducting a full audit of current experiences, including methodologies for prioritization and reporting findings.

• Documentation of the process for building a design system from the ground up, including token-based architecture, component definition, and developer handoff.

• Examples of designing end-to-end flows for complex user journeys, illustrating the approach to ensuring a unified and intuitive user experience.

• Case studies that specifically address the design of operational workflows, such as scheduling logic, approval chains, or service integrations.

• Documentation of how user research findings were translated into concrete product decisions and design iterations.

📝 Enhancement Note: The portfolio requirements are highly specific, demanding evidence of operational design thinking, design system development, and complex workflow management. Candidates should prepare case studies that clearly articulate their process, methodologies, and the tangible outcomes of their design work, particularly in the context of B2B operational tools and system design.

💵 Compensation & Benefits

Salary Range: $90,000 – $110,000 annually.

Benefits:

• Three Weeks PTO/Sick time

• Paid Holidays

• Floating Holidays

• Life Insurance

• Health Insurance

• Dental Insurance

• Vision Insurance

• Matching 401(k)

Working Hours: Standard full-time hours, typically 40 hours per week, with an on-site work arrangement.

📝 Enhancement Note: The salary range provided is competitive for a Senior UX Designer role in San Antonio, Texas, especially for a position with significant system and operational design responsibilities. The benefits package is comprehensive and aligns with standard offerings for full-time employees in the tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & Technology, specifically serving Public Safety and Law Enforcement agencies. This industry context implies a need for robust, reliable, and secure systems that cater to specialized operational requirements and regulatory environments.

Company Size: Fast-growing, indicating a dynamic environment with potential for rapid change and increasing responsibilities. This size often means teams are agile, with opportunities for significant individual impact.

Founded: 2016. This suggests a company with established operations but still in a growth phase, likely with evolving processes and a developing organizational structure.

Team Structure:

• The role is part of a product team, implying close collaboration with Product Managers and Engineers.

• As a Senior UX Designer, this individual will likely be a key, possibly lead, design voice within the product development lifecycle.

Methodology:

• A tech-enabled services company where software design directly impacts core business operations and user experiences.

• Emphasis on data-driven decision-making, user research, and iterative product development.

• Focus on building "operational" design, meaning design solutions must be functional, efficient, and integrate seamlessly into existing workflows.

Company Website: https://www.extradutysolutions.com

📝 Enhancement Note: The company's focus on public safety operations means the design solutions must be highly reliable, intuitive under pressure, and compliant with specific industry needs. The "fast-growing" nature suggests opportunities for shaping processes and culture, but also demands adaptability from team members.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer, indicating a mid-to-senior level role with significant autonomy and responsibility. This role is expected to lead design initiatives, contribute strategically to product direction, and potentially mentor junior designers in the future.

Reporting Structure: Likely reports to a Head of Product, Director of Product, or a similar leadership role overseeing product development. The role will work closely with Product Managers and Engineering leads on a day-to-day basis.

Operations Impact: The designs created directly influence how law enforcement agencies manage their extra duty programs, how officers are compensated, and how customers secure services. This means the UX Designer's work has a tangible and significant impact on the company's core service delivery, operational efficiency, and user satisfaction.

Growth Opportunities:

• Opportunity to build and own the design practice and design system at a growing company, establishing foundational processes and standards.

• Potential to influence product strategy and roadmap based on user insights and design expertise.

• Develop deep expertise in the public safety and workforce management technology sector.

• Potential for future leadership roles within the design team as the company scales.

• Exposure to cutting-edge design methodologies, including potential integration of Gen AI into the design workflow.

📝 Enhancement Note: This role offers a unique opportunity for a designer to make a significant impact by building the design foundation for a growing company. The "high-ownership" and "seat at the table" aspects suggest a path for substantial career growth and influence within the organization.

🌐 Work Environment

Office Type: On-site in San Antonio, Texas. This suggests a traditional office environment conducive to in-person collaboration and team synergy.

Office Location(s): San Antonio, Texas, 78230. This location provides accessibility within a major metropolitan area.

Workspace Context:

• A collaborative environment where designers, product managers, and engineers work closely together to solve complex problems.

• Access to standard design tools and technologies, with the expectation of leveraging them efficiently to create high-fidelity designs and prototypes.

• Opportunities for direct interaction with team members to facilitate rapid iteration and feedback loops, crucial for operational design.

Work Schedule: Standard full-time working hours (approximately 40 hours per week) are expected. While the role is on-site, the emphasis on operational efficiency might lend itself to flexible approaches within the standard workday, allowing for focused design sprints and collaborative sessions.

📝 Enhancement Note: The on-site requirement emphasizes the company's preference for in-person collaboration, which can be beneficial for complex problem-solving and rapid iteration in design. Candidates should be prepared for a structured work environment that values direct team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of resume and portfolio to assess qualifications and experience alignment.

• Design Challenge/Portfolio Review: Candidates will likely present their portfolio, discussing case studies that highlight their approach to research, interaction design, visual design, and system thinking. A practical design challenge focusing on operational workflows or design system components may be administered.

• Team Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to assess collaboration style, technical fluency, and cultural fit.

• Final Interview: Discussion with a senior leader to finalize the decision, focusing on strategic thinking and alignment with company vision.

Portfolio Review Tips:

• Highlight Operational Impact: Showcase projects where your design solutions directly improved operational efficiency, user workflows, or system performance. Quantify impact with metrics where possible.

• Demonstrate System Thinking: Include examples of how you've approached complex workflows, integrated systems, or contributed to design systems. Explain your process for ensuring consistency and scalability.

• Showcase Research-to-Design Translation: Clearly articulate your user research process and how findings informed design decisions.

• Detail Design System Contributions: If you've built or contributed to a design system, provide specific examples of components, patterns, and documentation, explaining the rationale behind your choices.

• Technical Fluency: Be prepared to discuss how you considered technical constraints (APIs, back-end limitations) in your design process.

Challenge Preparation:

• Study Operational Workflows: Familiarize yourself with common challenges in workforce management, scheduling, payment processing, and B2B operational tools.

• Understand Design System Principles: Be ready to discuss best practices for building and maintaining design systems, including tokenization and component documentation.

• Practice Articulation: Prepare to clearly and concisely articulate your design process, rationale, and the impact of your work, especially in the context of user needs and business objectives.

• Research EDS: Understand their product, target audience (law enforcement, public safety), and unique operational challenges.

📝 Enhancement Note: The interview process is expected to be rigorous, with a strong emphasis on portfolio review and practical application of UX design principles to operational challenges. Candidates should prepare to demonstrate not just design skills, but also strategic thinking, problem-solving abilities, and a deep understanding of system design.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar platforms for creating wireframes, interactive prototypes, and high-fidelity visual designs.

• Design System Management: Experience with tools or platforms used for documenting and managing design system components (e.g., Storybook, Zeroheight, or internal documentation systems).

• User Research Tools: Familiarity with platforms for conducting user interviews, usability testing, and surveys (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• While not a primary responsibility, a Senior UX Designer should be comfortable interpreting data from analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to inform design decisions and measure the impact of UX changes.

CRM & Automation:

• Understanding of how CRM systems (e.g., Salesforce) and automation platforms support business operations, and how UX design can optimize interactions within these environments.

• Familiarity with API functionalities and how they enable system integrations, which is critical for designing complex workflows.

📝 Enhancement Note: The role requires strong proficiency in core UX design and prototyping tools, with a specific emphasis on building and managing design systems. While direct analytics or CRM administration isn't expected, an understanding of these systems and their data is crucial for informed design decisions in an operational context.

👥 Team Culture & Values

Operations Values:

• User-Centricity with Operational Rigor: A deep understanding of user needs combined with a commitment to creating solutions that are highly functional, efficient, and reliable within operational constraints.

• Collaboration and Communication: A strong emphasis on working effectively with product managers, engineers, and other stakeholders to ensure design solutions are technically feasible and meet business objectives.

• Data-Driven Decision-Making: Utilizing user research, analytics, and performance metrics to inform design choices and measure the success of implemented features.

• Continuous Improvement: A mindset focused on iterating and refining designs based on feedback, user testing, and evolving operational requirements.

• Ownership and Accountability: Taking responsibility for the entire design lifecycle, from initial concept through to implementation and post-launch analysis.

Collaboration Style:

• Cross-functional Integration: Actively partnering with engineering and product teams throughout the development process, fostering a shared understanding of goals and challenges.

• Open Feedback Culture: Encouraging constructive feedback exchanges to drive design improvements and ensure alignment across teams.

• Knowledge Sharing: Proactively sharing insights from user research, design best practices, and learnings from implemented features.

• Agile Methodologies: Working within agile frameworks to deliver iterative improvements and adapt to changing priorities.

📝 Enhancement Note: The company culture appears to value practical, operationally-focused design solutions delivered through strong collaboration. Candidates who excel in environments that blend user advocacy with pragmatic problem-solving and cross-functional teamwork will thrive here.

⚡ Challenges & Growth Opportunities

Challenges:

• Building a Design System from Scratch: Establishing a comprehensive and adopted design system requires significant effort, stakeholder buy-in, and ongoing maintenance.

• Designing for Complex Operational Workflows: Navigating intricate multi-party approval chains, scheduling logic, and service integrations requires meticulous attention to detail and a deep understanding of user needs in high-stakes environments.

• Balancing User Needs with Technical Constraints: Ensuring intuitive user experiences while working within the limitations of existing back-end systems and APIs can be a significant hurdle.

• Integrating Gen AI Effectively: Leveraging new technologies like Gen AI requires experimentation and thoughtful integration to ensure they genuinely accelerate design processes without compromising quality or user experience.

• Adapting to Public Safety Sector Nuances: Understanding the unique culture, workflows, and regulatory landscape of law enforcement and public safety agencies is crucial for designing effective solutions.

Learning & Development Opportunities:

• Design System Leadership: Opportunity to define and lead the strategy for a critical design system, gaining significant experience in scalable design practices.

• Product Strategy Influence: Contribute directly to product roadmap decisions, honing strategic product thinking and business acumen.

• Specialized Domain Expertise: Deepen knowledge in B2B operational tools, workforce management, and the public safety technology sector.

• Emerging Technologies: Explore and implement cutting-edge design tools and methodologies, including Gen AI applications in design.

• Mentorship and Leadership: Potential to guide and mentor junior designers as the team grows, developing leadership skills.

📝 Enhancement Note: The challenges presented are significant but come with commensurate growth opportunities. Candidates looking for a role where they can build foundational design capabilities and tackle complex, impactful problems will find this position rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for auditing an existing product experience and prioritizing findings for redesign." (Focus on methodologies like user journey mapping, heuristic evaluation, and data analysis.)

• "How would you approach building a design system from the ground up for a product like ours? What are the key considerations for components, tokens, and documentation?" (Highlight your experience with design system architecture and cross-functional adoption strategies.)

• "Walk me through a complex workflow you've designed. What were the challenges, and how did you ensure all user needs and system constraints were met?" (Prepare a case study that details your process, decision-making, and the outcome.)

Company & Culture Questions:

• "Based on your understanding of our company, what do you see as the biggest design challenges for Extra Duty Solutions?" (Demonstrate you've researched the company and its operational context.)

• "How do you foster collaboration between design, product, and engineering teams?" (Provide examples of your collaborative approach and conflict resolution skills.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes.

• Emphasize Operational Impact: When discussing projects, highlight how your designs improved efficiency, reduced errors, streamlined workflows, or increased user adoption within an operational context. Use metrics whenever possible.

• Showcase Design System Work: If applicable, dedicate time to explaining your contributions to design systems, demonstrating the components, patterns, and documentation you created.

• Be Ready for Deep Dives: Expect questions about specific design decisions, research methodologies, and your thought process for overcoming challenges.

• Tailor to EDS: Connect your experience and portfolio examples to the specific challenges and opportunities at Extra Duty Solutions, especially regarding public safety operations and complex workflows.

📝 Enhancement Note: Preparation should focus on demonstrating a strong understanding of operational design, system thinking, and the ability to translate complex requirements into user-friendly solutions. Candidates should be ready to articulate their process, rationale, and the tangible impact of their work through their portfolio and in response to strategic questions.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided application link on the JazzHR platform.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your experience in UX design for web portals, operational tools, complex workflows, and design systems. Ensure each case study clearly outlines the problem, your process, your solutions, and the impact.

• Optimize Your Resume: Tailor your resume to highlight your 5+ years of UX design experience, emphasizing skills in interaction design, visual design, user research, design systems, and working with technical constraints. Use keywords from the job description naturally.

• Prepare Your Presentation: Practice walking through your portfolio case studies concisely and effectively. Be ready to discuss your design rationale, research insights, and how your work has driven operational improvements.

• Research Extra Duty Solutions: Familiarize yourself with the company's mission, products, and target audience (public safety, law enforcement). Understand the unique operational challenges they aim to solve.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.