Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer
Company: CNX (Concentrix)
Location: Omaha, Nebraska, United States
Job Type: Full-Time
Category: User Experience (UX) Design / Product Design
Date Posted: January 8, 2026
Experience Level: Mid-Senior Level (3-7 years)
Remote Status: Hybrid (Onsite required in Omaha, NE)

🚀 Role Summary

• Drive the end-to-end user experience design process, from initial research and concept development to final implementation and iteration, for a variety of internal and client-facing projects.
• Champion human-centered design principles to ensure intuitive, efficient, and engaging user interfaces across diverse applications, including potential geospatial and map-based platforms.
• Collaborate closely with cross-functional teams, including product managers, developers, and stakeholders, to translate complex business requirements into elegant and user-friendly design solutions.
• Lead design initiatives, facilitate workshops, and present design strategies and outcomes to executive leadership, demonstrating a strong ability to influence product direction.
• Utilize a range of design tools and methodologies, including advanced prototyping in Figma, user research repositories like Dovetail, and analytics software, to inform design decisions and measure impact.

📝 Enhancement Note: This role is crucial for Concentrix's "intelligent transformation" strategy, focusing on tech-powered and intelligence-fueled experiences. The Senior UX Designer will be instrumental in modernizing and simplifying customer and internal user journeys by applying a blend of human-centered design, data insights, and technological expertise. The emphasis on internal projects (Finance, HR, Legal, Engineering) suggests a significant impact on operational efficiency and employee experience.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews, surveys, and contextual inquiries, to deeply understand user needs, pain points, and behaviors across diverse user groups.
• Analyze quantitative and qualitative research data to identify key insights, translate findings into actionable design recommendations, and document them within research repositories like Dovetail.
• Develop user personas, journey maps, and user flow diagrams to articulate user needs and guide design decisions.
• Create detailed wireframes, interactive prototypes (using Figma or similar tools), storyboards, and mockups to effectively communicate design concepts and user interactions.
• Plan, execute, and analyze usability testing sessions to gather user feedback, identify design flaws, and iterate on designs to enhance user experience and task completion rates.
• Collaborate closely with product managers to define project scope, requirements, and success metrics, ensuring UX designs align with business objectives and technical feasibility.
• Partner with front-end developers (HTML, CSS, JavaScript) to ensure accurate implementation of designs, providing clear specifications and ongoing support throughout the development lifecycle.
• Contribute to the development and maintenance of design systems, ensuring visual consistency, brand adherence, and efficient scaling of design elements across the product portfolio.
• Facilitate design thinking workshops and brainstorming sessions with cross-functional stakeholders, including business leaders, product owners, and engineering teams, to foster collaboration and gather diverse perspectives.
• Present design strategies, research findings, prototypes, and final design solutions to executive leadership and key stakeholders, articulating the rationale and expected impact.
• Leverage analytics software to monitor user behavior post-launch, analyze performance data, and identify opportunities for continuous design improvement and optimization.
• Provide guidance and mentorship to junior designers or development teams on UX best practices and design execution.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic leadership. The mention of "leading design projects" and "providing guidance to development teams" indicates an expectation for autonomy and influence, typical of a senior role. The specific mention of "map applications and working with Geospatial UIs" suggests potential involvement in projects related to logistics, location intelligence, or field service operations.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 3-7 years of professional experience in User Experience (UX) design, Product Design, or a similar role, with a proven track record of delivering successful digital products.
• Demonstrated experience in leading design projects from concept to completion, managing timelines, and coordinating with cross-functional teams.

Required Skills:

• User Research: Proficient in conducting both qualitative (interviews, contextual inquiries) and quantitative (surveys, analytics) user research to uncover user needs and behaviors.
• Wireframing & Prototyping: Expertise in creating low-fidelity wireframes, high-fidelity mockups, and interactive prototypes using tools like Figma.
• Usability Testing: Skilled in planning, conducting, and analyzing usability tests to gather actionable feedback for design iteration.
• UX Strategy: Ability to develop and articulate UX strategies that align with business goals and user needs.
• Visual Design: Strong understanding of visual design principles, typography, color theory, and layout, with a keen eye for aesthetics and brand consistency.
• Interaction Design: Deep knowledge of interaction design principles and best practices for creating intuitive and efficient user flows.
• Responsive & Mobile Design: Experience in designing for various screen sizes and devices, ensuring a seamless experience across web and mobile platforms.
• Communication: Excellent verbal and written communication skills, with the ability to clearly articulate design rationale and present to diverse audiences, including executives.
• Sketching & Ideation: Ability to quickly convey ideas and concepts through sketches, storyboards, and other visual aids.
• Figma Proficiency: Demonstrated experience with Figma for design, prototyping, and collaboration.
• Analytics Software: Familiarity with using analytics tools to understand user behavior and inform design decisions.

Preferred Skills:

• Geospatial UI Design: Experience designing map applications and working with Geospatial User Interfaces (UIS) is highly desirable.
• Design Systems: Familiarity with established design systems (e.g., Material Design) and experience in contributing to or utilizing them.
• Research Repositories: Experience using tools like Dovetail for organizing and analyzing user research data.
• Front-End Technologies: Basic understanding of front-end development technologies (HTML, CSS, JavaScript) to facilitate collaboration with developers.
• Workshop Facilitation: Proven experience in facilitating workshops with large groups of stakeholders to drive consensus and ideation.

📝 Enhancement Note: The experience requirement of 3-7 years positions this as a mid-to-senior level role, demanding not just execution skills but also strategic thinking and leadership. The "Key Skills" section in the original description has been integrated and expanded upon to reflect a comprehensive UX skillset. The preference for geospatial UI experience is a significant differentiator for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 diverse UX design projects that demonstrate a strong understanding of the end-to-end design process.
• Projects should highlight your ability to conduct user research, translate research into design solutions, create wireframes and prototypes, and conduct usability testing.
• Include case studies that articulate the problem statement, your role, the design process, key decisions made, and the impact or results of your design work.
• For each project, clearly define the business objectives and user needs that the design aimed to address.
• Showcase your proficiency with design tools, particularly Figma, and any experience with research repositories or analytics platforms.

Process Documentation:

• Demonstrate your ability to document design processes clearly, including user research methodologies, wireframing stages, prototyping iterations, and usability testing plans.
• Provide examples of how you have translated research findings into actionable design specifications for development teams.
• Showcase your approach to collaborating with developers and ensuring design integrity during implementation.
• Include examples of how you have used data and analytics to inform design decisions and measure the success of implemented designs.

📝 Enhancement Note: For a Senior UX Designer role, a portfolio is paramount. It serves as tangible proof of skills and experience. The emphasis should be on demonstrating strategic thinking, problem-solving abilities, and the impact of design decisions, not just aesthetic execution. Clear documentation of the design process and collaboration is key.

💵 Compensation & Benefits

Salary Range: $85,000 – $116,000 annually

Benefits:

• Comprehensive Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP) providing confidential counseling and support services.
• 401(k) Retirement Plan with potential company match.
• Generous Paid Time Off (PTO) accrual.
• Paid Holidays.

Working Hours:

• Standard full-time work week, typically 40 hours per week.
• This is a hybrid role requiring onsite presence in Omaha, NE, with flexibility for remote work as per company policy.

📝 Enhancement Note: The provided salary range is based on the input data. For a Senior UX Designer in Omaha, NE, this range is competitive, reflecting the mid-to-senior experience level and the specific skill set required. The hybrid model implies a structured on-site presence is expected, likely for collaboration and team integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Services / Technology / Customer Experience Solutions. Concentrix operates as a global leader in providing intelligent transformation services, leveraging technology and data to enhance customer experiences for major brands. Company Size: Large Enterprise (10,000+ employees). Concentrix is a global organization with a significant workforce across numerous countries. Founded: 1991. Concentrix has a long history in the business process outsourcing and technology services industry, evolving to become a major player in digital transformation.

Team Structure:

• The Senior UX Designer will be part of the Concentrix Technical Products and Services team, specifically within a professional services group.
• This team focuses on transformation, data, and technology services, integrating digital engineering, creativity, and human behavior insights.
• Expect to work within a matrixed environment, collaborating with project managers, other designers, researchers, data analysts, and development teams on a project-by-project basis.
• The role involves working on projects across various internal departments (Finance, HR, Legal, Engineering) and potentially for external clients, requiring adaptability and broad application of UX principles.

Methodology:

• Concentrix emphasizes a human-centered design approach, combined with powerful data and strong technology.
• The "intelligent transformation" focus suggests a data-driven methodology, where insights from data and user research are paramount in shaping solutions.
• Expect a blend of agile development practices and strategic consulting methodologies, requiring flexibility and a proactive approach to problem-solving.
• Collaboration and continuous improvement are likely core tenets, with an emphasis on delivering value through tech-powered and intelligence-fueled experiences.

Company Website: https://www.concentrix.com/

📝 Enhancement Note: Concentrix's culture is likely to be dynamic and globally oriented, with a strong emphasis on innovation, efficiency, and client success. As a large enterprise, there will be established processes and a structured approach to project delivery, but the focus on "intelligent transformation" suggests an appetite for forward-thinking solutions and embracing new technologies.

📈 Career & Growth Analysis

Operations Career Level: This Senior UX Designer role represents a significant step in a UX career. It signifies a move beyond individual contribution to include leadership, strategic input, and mentorship. The role demands the ability to operate with a high degree of autonomy, manage complex projects, and influence stakeholders at various levels.

Reporting Structure: The Senior UX Designer will likely report to a UX Lead, Design Manager, or Director within the Technical Products and Services division. They will work closely with Product Managers and Engineering Leads on specific project teams.

Operations Impact: The UX team at Concentrix plays a vital role in enhancing both internal operational efficiency and external client-facing experiences. By designing intuitive and effective interfaces for internal tools (e.g., HR, Finance, Legal systems), this role directly contributes to streamlined workflows, increased employee productivity, and reduced operational friction. For client-facing projects, superior UX design leads to improved customer satisfaction, higher engagement, and ultimately, stronger business outcomes for Concentrix's clients.

Growth Opportunities:

• Leadership & Management: Potential to move into a UX Lead or Design Manager role, managing a team of designers and overseeing larger initiatives.
• Specialization: Opportunity to deepen expertise in specific areas like geospatial UI design, accessibility, or advanced user research methodologies.
• Strategic Consulting: Develop skills in strategic UX consulting, advising clients on their digital transformation journeys and product roadmaps.
• Cross-Functional Expertise: Gain exposure to various business functions (Finance, HR, Legal, Engineering) and client industries, broadening understanding of diverse operational challenges.
• Continuous Learning: Access to company-sponsored training, workshops, and potentially support for certifications or advanced degrees in UX and related fields.

📝 Enhancement Note: The "Senior" title implies a track for growth into leadership or specialized expert roles. The breadth of projects (internal and client-facing) offers diverse learning opportunities. The emphasis on "intelligent transformation" suggests that staying abreast of AI, data analytics, and evolving technology trends will be key for career advancement.

🌐 Work Environment

Office Type: Hybrid Office Model. This role requires a consistent presence in the Omaha, NE office, suggesting a collaborative workspace designed for team interaction and focused work. Office Location(s): 222 South 15th Street, Suite 402S, Omaha, NE. This central location likely offers good accessibility for local employees.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace that encourages collaboration among designers, product managers, developers, and other internal teams. This may include shared workspaces, meeting rooms, and common areas designed for brainstorming and ideation.
• Tools & Technology: Access to necessary design software (e.g., Figma), hardware, and potentially specialized tools for user research and analytics. The company is committed to providing the technology needed to drive "intelligent transformation."
• Team Interaction: Frequent opportunities for direct interaction with team members for design critiques, project planning, and knowledge sharing. The hybrid model facilitates both in-person collaboration and remote flexibility.

Work Schedule:

• The standard work schedule is typically 40 hours per week.
• The hybrid nature allows for a balance between in-office collaboration and remote work, with specific on-site days likely determined by team needs and project requirements.

📝 Enhancement Note: The hybrid model in Omaha suggests a company that values both in-person collaboration and employee flexibility. For a Senior UX Designer, the office environment is likely to be set up to support creative work, with access to necessary tools and spaces for team interaction and client presentations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes. Candidates with strong portfolios and relevant experience will be shortlisted.
• Technical Interview/Portfolio Review: Expect a session where you will present your portfolio, detailing your design process, problem-solving approach, and the impact of your work. Be prepared to discuss your experience with Figma, user research, and usability testing.
• Design Challenge: A practical exercise may be given, either as a take-home assignment or a live remote session, to assess your design thinking, problem-solving skills, and ability to apply UX principles to a specific scenario.
• Stakeholder/Team Interviews: Interviews with product managers, developers, and potentially other designers or business leaders to assess your collaboration skills, communication style, and cultural fit.
• Executive Interview: A final interview, potentially with senior leadership, to discuss your strategic thinking, leadership potential, and overall fit with Concentrix's vision.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly outline the problem, your role, the process you followed, your key design decisions (and why), and the quantifiable outcomes or learnings.
• Highlight Impact: Focus on the results of your design work. Use metrics where possible (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).
• Showcase Process: Demonstrate your understanding of the full UX lifecycle, from research to iteration. Explain your rationale at each step.
• Tailor to the Role: Emphasize projects that align with the requirements, especially any experience with internal tools, complex systems, or geospatial UIs if applicable.
• Be Prepared to Discuss: Anticipate questions about your design choices, how you handled challenges, and how you collaborated with teams.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly understand the brief and ask clarifying questions if needed.
• Focus on Process: For any design challenge, clearly articulate your thought process, research assumptions (even if brief), and design decisions.
• Time Management: If live, manage your time effectively to cover key aspects of the problem. If take-home, adhere to deadlines.
• Presentation Readiness: Be ready to present your solution concisely and professionally, highlighting key features and user benefits.

📝 Enhancement Note: The interview process for a Senior UX Designer is rigorous and aims to evaluate a candidate's technical skills, strategic thinking, and collaborative abilities. A well-prepared portfolio and thoughtful responses to design challenges are critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Expected to be the primary design tool.
• User Research Repositories (e.g., Dovetail): Experience with tools for organizing, analyzing, and sharing user research findings is preferred.
• Prototyping Tools: Proficiency in Figma's prototyping capabilities is key; experience with other tools like InVision, Adobe XD, or Sketch may also be relevant.
• Design Systems Tools: Familiarity with tools used for managing and implementing design systems (e.g., Storybook, Zeroheight) may be beneficial.

Analytics & Reporting:

• Analytics Software (e.g., Google Analytics, Adobe Analytics): Ability to use analytics platforms to track user behavior, measure KPIs, and inform design decisions.
• Data Visualization Tools (e.g., Tableau, Power BI): While not explicitly mentioned, familiarity with visualizing data can be helpful for presenting insights.

CRM & Automation:

• Internal Systems: While not a direct CRM role, understanding how UX designs integrate with internal CRM, ERP, or other enterprise systems used by Finance, HR, and Legal departments will be advantageous.
• Collaboration Tools: Proficiency with project management and communication tools such as Jira, Confluence, Slack, or Microsoft Teams.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement for this role, given its prevalence in modern UX workflows. The ability to leverage data and research tools effectively is also a strong indicator of a senior-level candidate.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs as the primary driver for design decisions.
• Data-Driven Innovation: Utilizing data and research insights to fuel creative solutions and drive intelligent transformation.
• Collaboration & Partnership: Working effectively with cross-functional teams, fostering open communication, and valuing diverse perspectives to achieve shared goals.
• Efficiency & Optimization: Striving for streamlined processes, intuitive interfaces, and impactful designs that enhance productivity and user experience.
• Continuous Improvement: A mindset of learning, iterating, and adapting designs and processes to achieve better outcomes.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with product managers, engineers, business analysts, and stakeholders to ensure alignment and shared understanding of design goals.
• Open Feedback Culture: Willingness to both give and receive constructive feedback on designs and processes, fostering a culture of shared learning and improvement.
• Proactive Communication: Maintaining transparent and timely communication regarding design progress, challenges, and potential impacts on project timelines or deliverables.
• Workshop Facilitation: A proactive approach to bringing teams together for collaborative problem-solving and ideation sessions.

📝 Enhancement Note: Concentrix's emphasis on "intelligent transformation" and being an "intelligent transformation partner" suggests a culture that values innovation, data-informed decision-making, and a strong focus on delivering tangible business value through technology and design.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Designing for a wide range of internal stakeholders (Finance, HR, Legal, Engineering) with potentially conflicting requirements and varying levels of technical proficiency.
• Geospatial UI Complexity: If involved in map applications, mastering the intricacies of geospatial data visualization and interaction design can be challenging.
• Cross-Functional Alignment: Ensuring smooth collaboration and communication across different departments and project teams, each with its own priorities and workflows.
• Rapid Technological Evolution: Staying current with emerging UX trends, tools, and AI technologies to ensure designs remain innovative and effective.
• Data Interpretation: Effectively translating complex data sets and research findings into clear, actionable design insights.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to learn and apply cutting-edge UX methodologies, including AI-driven design, advanced accessibility standards, and complex data visualization.
• Industry Exposure: Working on a variety of projects across different business functions provides broad exposure to diverse operational challenges and industry best practices.
• Leadership Development: Potential for formal training in project management, team leadership, and strategic consulting.
• Mentorship: Opportunities to learn from experienced designers, researchers, and leaders within Concentrix.
• Conferences & Certifications: Potential support for attending industry conferences or pursuing relevant certifications to enhance UX expertise.

📝 Enhancement Note: The challenges presented are typical for a senior role in a large, diverse organization. The growth opportunities highlight the potential for significant career advancement and skill diversification.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced on a project and how you approached solving it. What was the outcome?" (Focus on your problem-solving process, research, iteration, and impact.)
• "How do you balance user needs with business objectives and technical constraints? Provide an example." (Showcase your strategic thinking and ability to find optimal solutions.)
• "How would you approach designing a new feature for our internal HR portal to improve employee onboarding?" (Demonstrate your ability to apply UX principles to internal tools and understand specific user groups.)
• "Walk us through your process for designing and conducting a usability test. What key metrics do you track?" (Highlight your research methodology and focus on data-driven iteration.)

Company & Culture Questions:

• "What do you know about Concentrix and our mission to be an 'intelligent transformation partner'?" (Research the company's values, services, and recent news.)
• "How do you contribute to a collaborative team environment?" (Emphasize your teamwork, communication, and feedback-giving skills.)
• "How do you stay updated on the latest UX trends and technologies?" (Show your commitment to continuous learning.)

Portfolio Presentation Strategy:

• Tell a Story: Frame each project as a narrative. Start with the problem, your role, the journey, the solution, and the impact.
• Focus on Your Contribution: Clearly articulate what you did, especially in team projects. Use "I" when discussing your specific actions and decisions.
• Show, Don't Just Tell: Use visuals effectively – sketches, wireframes, prototypes, user flows, and final UIs. Explain why you made certain design choices.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. If specific metrics aren't available, discuss the expected impact or user benefits.
• Be Prepared for Deep Dives: Anticipate questions about your design rationale, trade-offs, and how you would handle specific scenarios or feedback.

📝 Enhancement Note: The interview process will likely assess not only your design skills but also your strategic thinking, leadership potential, and ability to integrate into Concentrix's collaborative and data-driven culture.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the CNX careers portal via the provided link.
• Resume Optimization: Tailor your resume to highlight your 3-7 years of UX experience, specific skills in Figma, user research, prototyping, and any experience with geospatial UIs or internal tools. Use keywords from the job description.
• Portfolio Preparation: Ensure your online portfolio is up-to-date, clearly showcasing 3-5 strong case studies that demonstrate your end-to-end UX process and impact. Make sure it's easily navigable and mobile-responsive.
• Interview Practice: Prepare to discuss your portfolio projects in detail, practice answering common UX interview questions, and research Concentrix's services and values.
• Company Research: Understand Concentrix's mission, its role as an "intelligent transformation partner," and its focus on data-driven, tech-powered experiences. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---