Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: A.P. Moller - Maersk Location: Copenhagen, Denmark Job Type: Full-Time Category: User Experience (UX) Design Date Posted: December 10, 2025 Experience Level: Senior (7+ years) Remote Status: On-site

🚀 Role Summary

• Drive end-to-end UX design initiatives within the Transported by Maersk (TbM) platform, impacting critical business tools for internal users.
• Leverage system thinking, AI in Product Design, and complex problem-solving to create scalable, user-centric solutions for global trade operations.
• Collaborate with cross-functional teams including Product Owners, UI Developers, and Software Engineers to translate conceptual ideas into valuable product experiences.
• Champion Design Thinking and user-centric methodologies across the organization, mentoring junior designers and raising the quality bar for design.

📝 Enhancement Note: This role is situated within the critical Transported by Maersk (TbM) platform, indicating a focus on internal tools that directly support Maersk's core logistics and shipping operations. The emphasis on "system thinking," "AI in Product Design," and "navigating complexity" suggests a need for a designer who can handle intricate workflows and contribute to future-forward technological integrations, particularly AI-driven features. The size of the UX team (20 designers) implies a structured design department with potential for specialization and mentorship opportunities.

📈 Primary Responsibilities

• Lead UX efforts across multiple product areas within the TbM platform, identifying critical UX needs and contributing to the future vision for these tools.
• Conduct in-depth user research, ideate solutions, and lead design and testing activities from concept through to launch, working closely with Product Owners and business stakeholders.
• Transform abstract concepts and user needs into intuitive, valuable, and functional product experiences, ensuring alignment with business objectives.
• Actively solicit and provide constructive feedback to fellow designers within the TbM UX team to foster a culture of continuous improvement and elevate design quality.
• Integrate AI-driven insights and data-informed approaches into the design process to enhance user experience and inform strategic decision-making.
• Champion and promote design thinking, user-centric principles, and system-level thinking across development teams and with business stakeholders.
• Mentor and coach junior UX designers, fostering their professional growth and contribution to the team's success.
• Design and refine user flows, solutions, and interfaces that support complex user tasks and decision-making processes on a global scale.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on execution. The emphasis on "identifying the UX work needed and help build a vision" points to a proactive role in defining design strategy, not just executing assigned tasks. Mentoring junior designers indicates a senior-level expectation for leadership and knowledge transfer within the team. The explicit mention of "integrating AI and data-driven insights" and "promoting Design Thinking" signals the company's commitment to modern design practices and innovation.

🎓 Skills & Qualifications

Education: MA/MSc in Human-Computer Interaction (HCI), Product Design, or a closely related field, complemented by significant professional experience. Experience: 7+ years of dedicated experience in UX research and design, with a strong portfolio showcasing end-to-end project involvement.

Required Skills:

• Extensive experience in UX Research, encompassing user interviews, surveys, usability testing, and persona development to deeply understand user needs.
• Proficiency in Wireframing and Prototyping tools (e.g., Figma, Lovable) to translate user insights into tangible design concepts and interactive prototypes.
• Demonstrated expertise in Design Thinking methodologies and user-centric design principles for problem-solving and solution ideation.
• Experience with AI-driven design approaches and data-informed UX strategies to enhance decision-making and personalize user experiences.
• Strong understanding of System Thinking to navigate and design for complex, interconnected business processes and platforms.
• Proven ability to collaborate effectively within cross-disciplinary teams, including Product Owners, UI Developers, and Software Engineers.
• Mentoring and coaching capabilities to guide and develop more junior design talent.
• Proficiency in Agile development processes and experience working within iterative UX environments, particularly in organizations undergoing significant change.
• Excellent analytical and problem-solving skills, with a keen ability to break down complex issues and propose effective design solutions.
• Strong communication skills, both verbal and written, for articulating design rationale, collaborating with stakeholders, and presenting ideas.
• Experience working with Design Systems to ensure consistency, scalability, and efficiency in product design.
• Specialized experience in designing AI-powered user experiences, understanding the unique challenges and opportunities they present.

Preferred Skills:

• Experience with Enterprise UX, designing for complex B2B applications and internal business tools.
• Familiarity with specific design tools and AI-powered work processes relevant to Maersk's technology stack.
• Experience in the logistics, shipping, or global trade industries.

📝 Enhancement Note: The requirement for an MA/MSc suggests a preference for candidates with a strong theoretical foundation in HCI or Product Design, in addition to practical experience. The explicit mention of "AI-driven design approaches," "data-informed UX," and "designing AI-powered user experiences" indicates a strategic focus on integrating artificial intelligence into the design process and product offerings. The inclusion of "Enterprise UX" as a plus signifies the importance of understanding complex business environments and internal tool design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a comprehensive understanding of the full design thinking process, from initial problem definition and user research to ideation, prototyping, and final implementation.
• Showcase real-life experience with interaction design, including detailed examples of user flow maps, wireframes, and interactive prototypes.
• Include case studies that clearly articulate the problem statement, the design solutions proposed, the user needs addressed, and the impact of the implemented design.
• Highlight experience with design systems, illustrating how they were utilized or contributed to, ensuring consistency and scalability across projects.
• Present examples of integrating AI or data-driven insights into the design process, demonstrating how these informed design decisions and improved user outcomes.

Process Documentation:

• Clearly document the user research methodologies employed, including participant recruitment, interview protocols, and analysis techniques.
• Detail the iterative design process, including how feedback was gathered and incorporated through wireframing, prototyping, and usability testing cycles.
• Illustrate the collaboration process with cross-functional teams, showing how design requirements were translated into actionable development tasks and how design decisions were communicated.
• Provide evidence of how design solutions were validated against user needs and business objectives, including metrics or qualitative feedback collected post-launch.

📝 Enhancement Note: A strong portfolio is crucial for this role, particularly for demonstrating experience with complex systems and AI integration. Candidates should be prepared to walk through their entire design process, not just present final visuals. Case studies should clearly articulate the "why" behind design decisions, the methodology used, and the measurable impact. Specific examples of how AI or data informed design choices will be highly valued.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in Copenhagen, Denmark, with 7+ years of experience, a competitive annual salary range of DKK 550,000 - DKK 800,000 (approximately $80,000 - $115,000 USD, subject to exchange rates) is estimated. This range considers the seniority of the role, the specialized skills in AI and system thinking, and the high cost of living in Copenhagen.

Benefits:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• Generous paid time off, including vacation days, public holidays, and potential for parental leave.
• Pension scheme contributions, aligned with Danish employment standards.
• Opportunities for professional development, including training, conference attendance, and access to learning resources.
• Potential for performance-based bonuses or incentives.
• Employee assistance programs and wellness initiatives.
• Access to Maersk's extensive global network and potential for international mobility.

Working Hours: Standard full-time working hours are typically around 40 hours per week, with flexibility often available to accommodate project needs and work-life balance, in line with Danish work culture.

📝 Enhancement Note: The salary estimate is based on research of Senior UX Designer roles in Copenhagen, Denmark, factoring in the required 7+ years of experience and specialized skills. Maersk, as a large multinational corporation, is expected to offer a robust benefits package aligned with Danish labor laws and competitive industry standards for senior technical roles. Specific details on pension contributions and any performance-based incentives would typically be discussed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics and Maritime Shipping, with a significant focus on Digital Transformation and Technology. Maersk is a global leader in integrated container logistics, operating across numerous countries and serving millions of customers. Company Size: Large enterprise. A.P. Moller - Maersk is a global company with over 100,000 employees worldwide, indicating a structured, corporate environment with numerous opportunities for career progression and cross-functional exposure. Founded: 1904. With over a century of history, Maersk has a deep-rooted legacy in global trade, now undergoing a significant digital transformation to modernize its operations and customer interactions.

Team Structure:

• The Transported by Maersk (TbM) platform likely houses multiple cross-functional product teams, each comprising Product Owners, UX Designers, UI Developers, and Software Engineers.
• The UX team within TbM consists of approximately 20 designers, suggesting a dedicated and sizable design function that likely has internal specializations or pods.
• Reporting structure for this Senior UX Designer role is likely to a UX Lead, Design Manager, or Head of UX within the TbM unit, with close collaboration across product development hierarchies.

Methodology:

• Maersk is increasingly adopting agile and iterative development methodologies to drive digital transformation, emphasizing speed, flexibility, and continuous improvement.
• There's a strong push towards data-driven decision-making, with an expectation for designs to be informed by user research, analytics, and AI insights.
• The company promotes a collaborative approach, encouraging cross-functional teams to work together to solve complex problems and deliver innovative solutions.

Company Website: https://www.maersk.com/

📝 Enhancement Note: Maersk's industry position as a global trade leader means the UX team operates at a massive scale, impacting both internal operations and external customer-facing products. The company's digital transformation efforts suggest an environment that values innovation and the adoption of new technologies like AI. The large company size and established history imply a structured, process-oriented environment, but one that is actively seeking to modernize.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level signifies a seasoned professional expected to take ownership of significant design challenges, mentor others, and contribute to strategic design decisions. The role demands a deep understanding of user-centered design principles, coupled with the ability to navigate complex organizational structures and technical landscapes.

Reporting Structure: The Senior UX Designer will likely report to a UX Lead or Design Manager within the Transported by Maersk (TbM) platform. They will work closely with Product Owners, UI Developers, and Software Engineers on specific product teams, fostering a collaborative, agile environment.

Operations Impact: This role has a direct impact on the efficiency and effectiveness of Maersk's internal operations by improving the user experience of critical business tools. By designing intuitive and powerful interfaces, the Senior UX Designer will contribute to streamlined workflows, reduced errors, improved productivity, and ultimately, better business outcomes for Maersk and its customers. The integration of AI and system thinking will further enhance operational capabilities and competitive advantage.

Growth Opportunities:

• Design Leadership: Potential to advance into Lead UX Designer, UX Manager, or Head of UX roles, overseeing teams, strategy, and design operations.
• Specialization: Deepen expertise in AI-driven design, complex enterprise systems, or specific areas of the logistics industry, becoming a subject matter expert.
• Cross-Functional Mobility: Transition into Product Management, Design Research leadership, or other technology-focused roles within Maersk's vast global organization.
• Skill Development: Opportunities for continuous learning through internal training, external workshops, conferences (e.g., UXPA, Nielsen Norman Group), and certifications in emerging design technologies and methodologies.

📝 Enhancement Note: The "Senior" title and the emphasis on mentoring suggest a clear path towards leadership. The focus on AI and system thinking also indicates opportunities to specialize in cutting-edge areas within UX. Maersk's global scale provides extensive possibilities for diverse project experiences and potential international career moves.

🌐 Work Environment

Office Type: The role is based in Copenhagen, Denmark, at Maersk's Esplanaden office. This implies a corporate office environment, likely modern and equipped with facilities to support collaboration and focused work. Given the "On-site" designation, expect a structured, professional setting. Office Location(s): Copenhagen, Denmark (Esplanaden 50). This location is central and accessible within the city.

Workspace Context:

• The workspace will likely be designed to foster collaboration among team members, with meeting rooms, brainstorming areas, and open-plan seating arrangements.
• Access to necessary design tools, software licenses (Figma, Lovable, etc.), and potentially advanced hardware for prototyping and testing will be provided.
• Opportunities for regular interaction with a diverse, international team of designers, engineers, and product managers, encouraging knowledge sharing and problem-solving.

Work Schedule: Standard full-time working hours (approximately 40 per week) are expected. Danish work culture often emphasizes a healthy work-life balance, with potential for some flexibility around core hours, though the on-site nature of the role suggests a predictable daily presence.

📝 Enhancement Note: The on-site requirement in Copenhagen suggests a traditional corporate office setting. Candidates should anticipate a professional environment conducive to teamwork and focused work, with access to standard office amenities and design technology. The emphasis on collaboration means active participation in team meetings and design critiques is expected.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications, focusing on resume and portfolio relevance. Be prepared to articulate your experience with AI, system thinking, and enterprise UX.
• Hiring Manager Interview: An in-depth discussion about your experience, design philosophy, problem-solving approach, and fit with the team and company culture. Expect questions about your leadership and mentoring style.
• Design Challenge/Case Study Presentation: A practical exercise or presentation of a past project from your portfolio. This will assess your design process, problem-solving skills, and ability to communicate complex ideas. Focus on how you integrated AI or data, and how you approached system thinking.
• Team Interviews: Meet with other designers, Product Owners, and potentially engineers to assess collaboration style, communication skills, and cultural fit.
• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall suitability.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills in UX research, wireframing, prototyping, AI integration, and system thinking. Prioritize projects relevant to enterprise or complex B2B applications.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you encountered, your specific contributions (especially regarding AI/data/system thinking), the solutions you designed, and the measurable outcomes or impact.
• Highlight Process: Detail your research methodologies, ideation techniques, and how you iterated based on feedback and testing. Show your thought process, not just final deliverables.
• Demonstrate AI/Data Integration: Explicitly call out any instances where AI or data significantly influenced your design decisions or led to innovative solutions. Explain the rationale.
• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use high-quality mockups and clear explanations.
• Prepare to Walk Through: Be ready to verbally present your portfolio, elaborating on key aspects and answering detailed questions about your design choices and impact.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly understand the problem space. Research Maersk's business and the logistics industry if possible.
• Focus on Process: Demonstrate your structured approach to problem-solving. Outline your steps for research, ideation, and solutioning.
• Embrace Constraints: Recognize that real-world projects have constraints. Show how you can work within limitations and make pragmatic decisions.
• Articulate Rationale: Be prepared to explain why you made certain design choices, linking them back to user needs, business goals, and best practices.
• Consider AI & System Thinking: If applicable to the challenge, think about how AI could enhance the solution or how the solution fits within a larger system.

📝 Enhancement Note: The interview process will likely heavily scrutinize the candidate's portfolio, especially for evidence of AI integration, system thinking, and experience with complex enterprise environments. Candidates should be prepared to articulate their design process in detail and demonstrate how they drive measurable business impact. The inclusion of a design challenge or case study presentation is a strong indicator of the practical, hands-on nature of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable as industry standard), Lovable (explicitly mentioned), potentially Sketch, Adobe XD.
• User Research & Testing: Tools for remote usability testing (e.g., UserTesting.com, Maze), survey platforms (e.g., SurveyMonkey, Typeform), and qualitative data analysis tools.
• Collaboration & Project Management: Jira, Confluence (common in Agile environments), Miro or Mural for whiteboarding and ideation.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and track design impact.
• Experience with data visualization tools (e.g., Tableau, Power BI) to interpret and present data-driven insights.

CRM & Automation:

• While not a direct CRM role, understanding how UX impacts CRM systems (e.g., Salesforce) and other enterprise platforms is beneficial.
• Awareness of automation tools and how UX design can streamline automated processes.

📝 Enhancement Note: Figma is a widely adopted industry standard for UX design, and its mention alongside "Lovable" suggests it's a core tool. The emphasis on AI and data integration implies a need for familiarity with tools that support these workflows, whether directly within design software or through external integrations and analytics platforms. Experience with enterprise-level software and collaboration tools is expected.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user in all design decisions.
• Innovation & Future-Forward Thinking: Embracing new technologies like AI and modern methodologies to solve complex problems and shape the future of trade.
• Collaboration & Teamwork: A strong emphasis on working together across disciplines to achieve shared goals and deliver exceptional products.
• Data-Driven Decision Making: Using insights from research, analytics, and AI to inform design strategies and measure impact.
• Efficiency & Scalability: Designing solutions that are not only effective but also efficient to implement and scalable across a global organization.
• Continuous Improvement: A mindset geared towards learning, adapting, and consistently raising the bar for quality and user experience.

Collaboration Style:

• Cross-Functional Integration: Close working relationships with Product Owners, UI Developers, and Software Engineers are fundamental, fostering a shared sense of ownership for product success.
• Design Critiques & Feedback: An open culture of providing and receiving constructive feedback among designers to refine work and elevate overall design quality.
• Stakeholder Engagement: Proactive communication and engagement with business stakeholders to ensure alignment, gather requirements, and champion user needs.
• Knowledge Sharing: Encouraging the sharing of best practices, insights, and learnings across the design team and wider organization.

📝 Enhancement Note: The culture at Maersk, particularly within its digital transformation initiatives, likely values a blend of traditional corporate professionalism with a forward-thinking, agile approach. The emphasis on user-centricity, AI, and data aligns with modern UX best practices, while the scale of the organization necessitates strong collaboration and process adherence.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Designing for a global, multifaceted industry like shipping and logistics presents inherent complexity in user workflows, regulations, and system integrations.
• AI Integration Nuances: Effectively integrating AI into user experiences requires careful consideration of user trust, data privacy, ethical implications, and the "black box" nature of some AI models.
• Balancing Internal & External Needs: The TbM platform serves internal users, but their efficiency directly impacts customer experience and overall business performance, requiring a dual focus.
• Driving Adoption of New Methodologies: Championing Design Thinking, AI-driven design, and system thinking within a large, established organization can require significant effort in education and stakeholder management.
• Keeping Pace with Technology: Continuously learning and applying new UX tools, AI advancements, and design techniques to maintain a competitive edge.

Learning & Development Opportunities:

• Mastering AI in Design: Deep dive into AI tools and methodologies for UX, potentially leading to specialized roles or contributions to Maersk's AI strategy.
• Enterprise UX Mastery: Develop deep expertise in designing for complex, large-scale enterprise systems, a highly valuable skill set.
• Mentorship & Leadership Training: Formal and informal opportunities to mentor junior designers and develop leadership capabilities.
• Industry Conferences & Certifications: Access to funding and time for attending major UX conferences (e.g., Interaction, UX Lisbon) and pursuing relevant certifications.
• Cross-Industry Exposure: Gaining unique insights into the global trade and logistics sector, which can open doors to specialized roles within Maersk or the industry.

📝 Enhancement Note: The challenges outlined are typical for senior roles in large, transformative organizations. The opportunity to work with AI and complex enterprise systems is a significant draw for growth. Maersk's commitment to digital transformation suggests a strong investment in employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex system you've designed for. What were the key challenges, and how did you approach understanding and mapping the system?" (Focus on system thinking, process mapping, and stakeholder alignment.)
• "Walk me through a project where you integrated AI or data-driven insights into your design process. How did it influence your decisions, and what was the outcome?" (Highlight your analytical skills, use of data, and understanding of AI's role in UX.)
• "How do you promote Design Thinking and user-centricity within teams that may not be as familiar with these methodologies?" (Demonstrate your ability to influence and educate stakeholders, and your understanding of change management.)
• "Tell me about a time you had to balance competing stakeholder needs or business requirements with user needs. How did you reach a resolution?" (Showcase your negotiation, communication, and problem-solving skills.)

Company & Culture Questions:

• "What interests you about Maersk and the logistics industry?" (Research Maersk's mission, values, recent news, and digital transformation efforts.)
• "How do you approach mentoring junior designers, and what is your philosophy on fostering design talent?" (Highlight your leadership potential and commitment to team growth.)
• "Based on what you know about Maersk, where do you see opportunities to apply AI to improve user experiences within our operations?" (Think critically about their business and potential AI applications.)
• "Describe your ideal collaborative environment when working with Product Owners, UI Developers, and Software Engineers." (Emphasize teamwork, clear communication, and shared goals.)

Portfolio Presentation Strategy:

• Structure is Key: Begin with a brief overview of your career and expertise, then dive into 2-3 detailed case studies. For each case study: Problem -> Your Role -> Process -> Solution -> Impact.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased task completion rates, reduced errors, improved user satisfaction scores).
• Explain "Why": Be prepared to defend every design decision. Articulate the rationale behind your choices, linking them to user research, business goals, or design principles.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) effectively, but ensure they support your narrative, not replace it.
• Be Ready for Deep Dives: Interviewers may ask highly specific questions about any aspect of your projects. Be honest about your contributions and learnings.

📝 Enhancement Note: Interview preparation should focus on aligning your experience with the specific requirements of AI integration, system thinking, and enterprise UX. Demonstrating a strategic understanding of Maersk's business and how UX can drive operational efficiency will be crucial.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday portal link.
• Customize Your Resume: Tailor your resume to highlight keywords from the job description, such as "UX Research," "Wireframing," "Prototyping," "Design Thinking," "AI Integration," "System Thinking," "Agile Development," and "Enterprise UX." Quantify your achievements with specific metrics where possible.
• Prepare Your Portfolio: Ensure your portfolio is polished, well-organized, and clearly showcases projects demonstrating your skills in the required areas. Be ready to present 2-3 detailed case studies that highlight your process, impact, and experience with complex systems or AI.
• Research Maersk: Familiarize yourself with Maersk's business, its digital transformation initiatives, its values, and the logistics industry. Understand the challenges and opportunities within global trade.
• Practice Your Narrative: Prepare concise and compelling answers to common UX interview questions, as well as strategy-focused questions related to AI and system thinking. Rehearse your portfolio presentation to ensure a smooth and articulate delivery.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.