Senior UX & Product Designer- (7 month contract) Digital Experience Uplift team

📍 Job Overview

Job Title: Senior UX & Product Designer - Digital Experience Uplift Team (7-Month Contract) Company: Ticketek Entertainment Group Location: Sydney, New South Wales, Australia Job Type: CONTRACTOR Category: Digital Experience Design / Product Operations Date Posted: December 10, 2025 Experience Level: Senior (7+ years) Remote Status: Hybrid (with potential for remote work within Australia)

🚀 Role Summary

• Lead the end-to-end UX and product design for a critical digital experience uplift initiative, focusing on enhancing fan and customer journeys across web and mobile platforms.
• Apply a strong product-thinking mindset to create intuitive, commercially effective solutions that align business objectives (conversion, retention, revenue) with user needs and delight.
• Collaborate closely with Product Managers, Engineers, Marketing, Data, and CX teams to ensure cohesive and integrated digital experiences, while also guiding external design agencies.
• Contribute to the evolution and maintenance of the organization’s design system, ensuring consistency, scalability, and reusability of design outputs across all digital products.

📝 Enhancement Note: While the role is listed as "TELECOMMUTE" and "Hybrid," the "locations_raw" and "location_requirements_raw" specify Sydney, Australia. This suggests a primary on-site presence in Sydney is expected, with potential for remote flexibility within Australia, particularly for a contract role. Candidates should clarify the exact expectations regarding on-site vs. remote days directly with the hiring team. The role's focus on "Digital Experience Uplift" and "Product Operations" implies a strong emphasis on process improvement, data-driven design decisions, and cross-functional collaboration to achieve tangible business outcomes.

📈 Primary Responsibilities

• Spearhead the complete UX overhaul of digital products, from initial discovery and user research through to detailed wireframing, prototyping, and high-fidelity design delivery.
• Translate complex business requirements and user needs into clear, actionable design specifications, ensuring solutions are both user-centric and commercially viable.
• Champion accessibility, inclusivity, and adherence to best-practice UX standards throughout the design lifecycle, ensuring compliance with relevant privacy acts.
• Leverage insights from usability testing, user research, and analytics data to iteratively refine and optimize designs, driving continuous improvement in user engagement and conversion rates.
• Partner effectively with Product Managers and Engineering teams in agile sprints, defining requirements, aligning designs with product roadmaps, and ensuring seamless implementation.
• Collaborate with cross-functional teams including Marketing, Data, and Customer Experience (CX) to ensure a unified and seamless fan and commercial experience across all digital touchpoints.
• Brief, review, and provide quality assurance for deliverables from external UX design agencies, ensuring their work aligns with Ticketek Entertainment Group’s overarching digital experience strategy and organizational goals.
• Act as an internal advocate for design quality and user experience excellence, mentoring other designers and analysts within the team.
• Design experiences that demonstrably increase fan engagement, loyalty, and lifetime value, balancing commercial objectives with user satisfaction.

📝 Enhancement Note: The responsibilities highlight a significant emphasis on "product thinking" and achieving "commercial outcomes," which are key aspects of product operations. The expectation to "guide external design agencies" and "contribute to the evolution and maintenance of the design system" points to a need for strong governance and strategic design leadership, typical of senior operations roles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation in Human-Computer Interaction (HCI), Design, Psychology, or a related field is typically expected for senior roles. A portfolio demonstrating practical application of these principles is paramount.

Experience: 7+ years of progressive experience in UX and Product Design roles, with a consistent track record of leading end-to-end design processes from conception to successful implementation.

Required Skills:

• End-to-End UX & Product Design: Proven ability to manage the entire design lifecycle, from user research and ideation to detailed design and post-launch iteration.
• Wireframing & Prototyping: Expertise in creating low-fidelity wireframes, interactive prototypes, and high-fidelity mockups to effectively communicate design concepts.
• Usability Testing & Research: Proficiency in conducting and analyzing user research, usability testing, and A/B testing to inform design decisions.
• Stakeholder Management & Collaboration: Excellent communication and interpersonal skills to effectively engage with and influence diverse stakeholders, including Product, Engineering, Marketing, and external partners.
• Design System Contribution: Experience in developing, maintaining, or contributing to design systems to ensure consistency and scalability across digital products.
• Figma, Sketch, or Adobe XD: Advanced proficiency in industry-standard design and prototyping tools.
• Digital Commerce & CX: Deep understanding of user experience principles within digital commerce environments and a customer-centric approach to problem-solving.
• Agile Methodologies: Experience working effectively within fast-paced, agile, cross-functional teams, adapting to changing priorities and requirements.
• Accessibility & Inclusivity: Commitment to designing inclusive and accessible experiences that cater to a wide range of users.

Preferred Skills:

• Agency Guidance/QA: Experience in briefing, reviewing, and quality-assuring work from external design agencies.
• Retail, Entertainment, or Ticketing Verticals: Prior experience within industries similar to Ticketek Entertainment Group, understanding their unique user behaviors and market dynamics.
• Privacy Compliance Awareness: Familiarity with data privacy regulations such as GDPR, CCPA, and the Australian Privacy Act.
• Mentoring: Experience in guiding and mentoring junior designers or analysts.

📝 Enhancement Note: The requirement for 7+ years of experience and the emphasis on "product thinking," "commercial outcomes," and "stakeholder management" strongly suggest this role functions at a senior individual contributor level, with expectations that align with a product operations mindset. The mention of "guiding external agencies" implies a need for strategic oversight and quality control, not just execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: A comprehensive portfolio showcasing 3-5 detailed case studies that illustrate your process from problem identification through to solution design and impact measurement.
• Problem-Solution Framing: Clearly articulate the business and user problems you addressed, your design process, and the rationale behind your design decisions.
• Visual Design & Interaction: High-quality visual designs and interactive prototypes demonstrating your UI design skills and understanding of user interaction patterns.
• Metrics & Impact: Quantifiable results and outcomes demonstrating the impact of your designs on key business metrics (e.g., conversion rates, engagement, user satisfaction, revenue uplift).
• Web & Mobile Experience: A diverse range of projects demonstrating expertise in designing for both web and mobile platforms.

Process Documentation:

• Discovery & Research: Examples of how you conduct user research, competitive analysis, and requirement gathering to inform design strategy.
• Design Iteration: Showcases how you iterate on designs based on user feedback, usability testing, and analytical data.
• Collaboration Workflows: Evidence of how you collaborate with product managers, engineers, and other stakeholders, including examples of design handoff processes.
• Design System Integration: Examples of how you utilize or contribute to design systems to ensure consistency and efficiency.

📝 Enhancement Note: For a senior role focused on "Digital Experience Uplift," a portfolio is crucial. It should not only showcase visual design but also a robust understanding of the design process, problem-solving, collaboration, and the ability to quantify the impact of design decisions on business objectives. This aligns directly with the analytical and strategic requirements of operations roles.

💵 Compensation & Benefits

Salary Range: As this is a 7-month contract role in Sydney, Australia, and given the senior-level experience requirement (7+ years), the estimated gross salary range is AUD $120,000 - $170,000 per annum, pro-rated for the contract duration. This estimate is based on industry benchmarks for senior UX/Product Designers in major Australian cities, considering the demand for specialized digital experience skills and the nature of contract roles.

Benefits:

• Complimentary Event Tickets: Access to free tickets for various live events promoted by Ticketek.
• Birthday and Volunteering Leave: Paid time off for personal celebrations and community engagement.
• Wellbeing Discounts & Flu Vaccinations: Benefits aimed at supporting employee health and wellness.
• Paid Parental Leave & Free Employee Support (EAP): Comprehensive support for new parents and access to confidential employee assistance programs.
• Global Rewards and Recognition: Opportunities for acknowledgment and rewards within the global organization.
• Learning, Development & Career Pathways: Access to training, workshops, and resources to foster professional growth and career advancement.
• Diverse, Inclusive, and Passionate Team: A collaborative and supportive work environment within a dynamic industry.

Working Hours: The role likely adheres to standard full-time working hours, estimated at 40 hours per week. Given the "TELECOMMUTE" and "Hybrid" designation, there may be flexibility in daily start and end times, provided core collaboration hours are met and project deadlines are achieved.

📝 Enhancement Note: Salary figures are estimates based on market research for similar roles in Sydney, Australia. Contract roles often command higher hourly/annual rates than permanent positions due to the lack of long-term benefits and job security. The benefits listed are typical for a large, established entertainment group.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment, Ticketing, and Fan Experience. Ticketek Entertainment Group operates within a dynamic and fast-paced sector, focused on delivering memorable live events to a global audience. This industry demands agility, innovation, and a deep understanding of consumer behavior. Company Size: Ticketek Entertainment Group is part of TEG, a large global organization. While exact figures for the Sydney-based digital team aren't specified, TEG's overall size suggests a significant operational footprint with access to extensive resources and a broad network. Founded: Ticketek has a long history in ticketing, with TEG evolving into a major player in the global live entertainment industry. This blend of established presence and modern innovation shapes its culture.

Team Structure:

• Digital Experience Uplift Team: This team is likely a dedicated, cross-functional unit focused on improving the digital touchpoints for fans and customers. It will include Product Managers, Engineers, Designers, and potentially Data Analysts.
• Reporting Structure: The Senior UX & Product Designer will likely report to a Head of Design, a Lead Product Manager, or a Director of Digital Experience within the broader TEG Digital division.
• Cross-functional Collaboration: Strong emphasis on collaboration with Product, Engineering, Marketing, Data Science, and Customer Experience teams to ensure holistic digital strategies. Collaboration with external agencies is also a key component.

Methodology:

• Agile & Iterative: The team operates within agile frameworks, emphasizing iterative development, continuous feedback, and rapid adaptation to market and user needs.
• Data-Driven Design: Decisions are informed by analytics, user research, and performance metrics to ensure designs are effective and aligned with commercial goals.
• User-Centric Approach: A strong focus on understanding and designing for the fan/customer journey, prioritizing ease of use, satisfaction, and delight.

Company Website: https://www.tegticketek.com.au/ (and broader TEG group sites)

📝 Enhancement Note: The company's focus on "fan experience" and "live events" suggests a culture that values passion, energy, and a user-first approach. The "Digital Experience Uplift" team indicates a strategic investment in improving digital offerings, which is a positive sign for operations professionals focused on efficiency and impact.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior Individual Contributor level. It requires significant autonomy, strategic thinking, and the ability to lead complex design initiatives independently. The "Product Operations" aspect implies responsibilities that extend beyond pure design execution to include process improvement, strategic alignment, and stakeholder influence.

Reporting Structure: The Senior UX & Product Designer will likely report to a design or product leadership role, working closely with Product Managers and Engineering Leads. This structure allows for direct impact on product strategy and execution.

Operations Impact: The role has a direct impact on revenue generation and customer retention through the enhancement of digital platforms. By improving conversion rates, user engagement, and overall fan satisfaction, the designer contributes significantly to the company's commercial success and brand reputation. The focus on "usability testing, research, and analytics" and "commercial outcomes" underscores the operations-centric nature of the role.

Growth Opportunities:

• Leadership in Design: Potential to lead design streams for larger projects or new product initiatives.
• Specialization: Opportunity to deepen expertise in specific areas like user research, interaction design, or design systems within the entertainment/ticketing domain.
• Mentorship: Formal or informal opportunities to mentor junior designers, developing leadership and coaching skills.
• Transition to Product Management/Operations: The strong product thinking and cross-functional collaboration elements can provide a pathway towards Product Management or specialized Product Operations roles.
• Contract Extension/Permanent Conversion: Depending on performance and business needs, there may be opportunities for contract extension or conversion to a permanent role within TEG.

📝 Enhancement Note: The contract nature of the role implies a focus on delivering specific project outcomes within a defined timeframe. However, the seniority and scope suggest that successful candidates could leverage this experience for future growth, either within TEG or in the broader operations/product design field.

🌐 Work Environment

Office Type: The role is designated as "Hybrid," suggesting a blend of on-site work at the Sydney office and remote work. This typically involves collaborative sessions, team meetings, and key strategic discussions happening in person, while individual design work may be done remotely. Office Location(s): Sydney, New South Wales, Australia. Specific office details would be provided upon engagement.

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration, with in-office days likely dedicated to team interactions, brainstorming, and cross-functional workshops.
• Tools & Technology: Access to standard design software (Figma, Sketch, Adobe XD), project management tools, and communication platforms. The company's digital infrastructure will support design and development workflows.
• Team Interaction: Opportunities to engage with a diverse team of designers, product managers, engineers, and marketing professionals, fostering a dynamic and knowledge-rich environment.

Work Schedule: A standard 40-hour work week is expected, with flexibility in daily hours possible, contingent on project demands and team coordination. Given the contract duration, meeting deadlines efficiently will be a key focus.

📝 Enhancement Note: The hybrid nature indicates a modern work environment that balances the benefits of in-person collaboration with the flexibility of remote work. For operations-focused roles, this balance often supports focused work while maintaining strong team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role's core requirements.
• Portfolio Presentation & Discussion: An in-depth session where you will present selected case studies from your portfolio, explaining your design process, strategic thinking, and the impact of your work. Expect questions focused on problem-solving, collaboration, and how you handle challenges.
• Skills-Based Interview: May include technical questions related to design tools, methodologies, and UX principles, as well as behavioral questions assessing your stakeholder management and agile collaboration skills.
• Hiring Manager/Team Interview: A discussion with the direct manager and potentially key team members (Product Manager, Engineering Lead) to assess cultural fit, team dynamics, and strategic alignment.
• Final Interview (if applicable): Potentially a final round with senior leadership to confirm suitability for the role and contract.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest case studies that best demonstrate end-to-end product design, problem-solving, and measurable impact relevant to digital commerce and fan experience.
• Tell a Story: For each case study, clearly articulate the problem, your process (research, ideation, design, testing, iteration), your specific contributions, the design decisions made, and the resulting outcomes (quantified where possible).
• Highlight Product Thinking: Emphasize how your designs solved business problems, drove commercial goals (conversion, revenue), and improved user satisfaction.
• Showcase Collaboration: Briefly touch upon how you collaborated with cross-functional teams and managed feedback.
• Prepare for Questions: Anticipate questions about your design process, challenges faced, how you handle conflicting stakeholder opinions, and how you measure success.

Challenge Preparation:

• While not explicitly stated, be prepared for potential design challenges, such as a take-home exercise or a live design critique session, focusing on a specific problem relevant to Ticketek's digital products.
• Practice articulating your design rationale clearly and concisely, focusing on strategy, user needs, and business objectives.

📝 Enhancement Note: The emphasis on a portfolio review and case study presentations is critical. Operations candidates often need to demonstrate their ability to solve complex problems, implement solutions, and measure results. Tailor your portfolio to showcase these operational aspects of design.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency in at least one is essential).
• User Research & Testing: Tools for conducting usability tests, surveys, and interviews (e.g., UserTesting.com, Maze, SurveyMonkey, Lookback).
• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Miro (for virtual whiteboarding and collaboration).
• Project Management: Jira, Asana, Trello, or similar tools for agile workflow management and task tracking.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (understanding how to interpret data to inform design).
• Data Visualization: Tools like Tableau or Power BI may be used by the data team, and understanding how to consume insights from these is beneficial.

CRM & Automation:

• While not a direct responsibility, an understanding of how UX design impacts CRM interactions and marketing automation workflows within a consumer-facing context is advantageous.

📝 Enhancement Note: Proficiency in design tools is a given. However, for a role with operational implications, demonstrating an understanding of how design integrates with analytics, project management, and potentially CRM/marketing automation systems will be highly valued.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of fans and customers, ensuring their experience is paramount.
• Data-Driven Decision Making: Relying on analytics, research, and performance metrics to guide design choices and measure success, reflecting a core operations principle of evidence-based strategy.
• Collaboration & Transparency: Working effectively across diverse teams, sharing insights, and fostering open communication to achieve shared goals.
• Efficiency & Scalability: Designing solutions that are not only effective but also sustainable, scalable, and contribute to operational efficiency.
• Passion for Live Experiences: A genuine enthusiasm for the entertainment industry and the impact of live events.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with Product, Engineering, Marketing, and Data teams to ensure a holistic approach to digital product development.
• Agile & Iterative Feedback: Embracing a culture of continuous feedback, iteration, and adaptation based on team input and user insights.
• Knowledge Sharing: Willingness to share expertise, mentor colleagues, and contribute to the collective growth of the design and product teams.

📝 Enhancement Note: The emphasis on data-driven decisions, efficiency, and collaboration aligns perfectly with the core tenets of revenue and sales operations. This role requires a mindset that bridges creative design with strategic business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Competing Priorities: Effectively managing the inherent tension between commercial objectives (e.g., conversion rates, revenue) and user needs (e.g., ease of use, satisfaction) within a fast-paced environment.
• Cross-Functional Alignment: Ensuring consistent vision and execution across multiple departments and with external agency partners, each with potentially different priorities.
• Driving Change: Advocating for and implementing significant UX overhauls within an established organization requires strong influence and change management skills.
• Contract Duration: Delivering substantial impact within a 7-month timeframe necessitates efficient processes, clear prioritization, and effective execution.

Learning & Development Opportunities:

• Industry Exposure: Gaining deep insights into the ticketing and live entertainment industry's digital landscape.
• Strategic Design Leadership: Enhancing skills in leading complex design projects, influencing stakeholders, and contributing to product strategy.
• Process Optimization: Refining your ability to work within agile frameworks and contribute to the efficiency of design and development workflows.
• Mentorship: The opportunity to mentor junior team members, developing leadership capabilities.

📝 Enhancement Note: The challenges presented are typical for senior roles focused on transformation and improvement, requiring strong operational skills in project management, stakeholder communication, and strategic execution.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed from concept to launch. What was the business problem, your process, and the quantifiable impact on conversion or revenue?" (Focus on product thinking and ROI.)
• "How do you balance user needs with commercial objectives? Provide an example of a trade-off you had to make and how you navigated it." (Demonstrate strategic decision-making.)
• "Walk us through your process for collaborating with product managers and engineers. How do you ensure design alignment and efficient handoffs?" (Highlight cross-functional operations.)
• "How would you approach a UX overhaul for a platform like Ticketek's, considering both fan experience and business goals?" (Prepare a high-level strategy.)

Company & Culture Questions:

• "What interests you about the live entertainment industry and Ticketek specifically?" (Show genuine interest and research.)
• "How do you ensure inclusivity and accessibility in your designs?" (Address ethical and compliance aspects.)
• "Describe a time you had to influence stakeholders with differing opinions. What was your approach?" (Assess communication and advocacy skills.)

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your career and design philosophy. Then, dive into 2-3 detailed case studies. For each, clearly outline the problem, your role, the process, key design decisions, and measurable outcomes.
• Focus on Impact: Quantify results wherever possible (e.g., "increased conversion by X%", "reduced task completion time by Y%"). This demonstrates an operations-oriented, results-driven approach.
• Showcase Process: Articulate your design methodology, research techniques, and how you iterated based on feedback.
• Be Ready for Deep Dives: Expect to be questioned on specific design choices, technical constraints, and how you handled challenges.
• Connect to Ticketek: Where possible, draw parallels between your experience and Ticketek's business challenges and opportunities.

📝 Enhancement Note: Frame your answers and portfolio presentation around problem-solving, process efficiency, cross-functional collaboration, and measurable business impact – all key indicators of strong operations acumen.

📌 Application Steps

To apply for this Senior UX & Product Designer contract position:

• Submit your application through the provided Workable portal.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end design leadership, product thinking, and quantifiable business impact, especially within consumer-facing or digital commerce environments.
• Resume Optimization: Ensure your resume clearly outlines your 7+ years of experience, proficiency in key design tools, and achievements in improving user experience and commercial outcomes. Use keywords such as "UX Design," "Product Design," "Prototyping," "Usability Testing," "Stakeholder Management," "Agile," and "Digital Commerce."
• Interview Preparation: Practice articulating your design process, strategic thinking, and collaboration skills. Prepare to present your portfolio case studies effectively, focusing on problem-solving and results.
• Company Research: Familiarize yourself with Ticketek Entertainment Group, TEG, their digital platforms, and the live entertainment industry to demonstrate genuine interest and understanding of their operational context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.