Senior UI UX Manager - Hang Seng Bank (HK)

📍 Job Overview

Job Title: Senior UI UX Manager
Company: Hang Seng Bank (HSBC)
Location: Hong Kong, China
Job Type: Full-Time
Category: Digital Banking / User Experience (UX) Design & Management
Date Posted: October 17, 2025
Experience Level: 10+ Years (Senior Management)
Remote Status: On-site

🚀 Role Summary

• Lead and strategically grow the User Interface (UI) and User Experience (UX) discipline for Hang Seng Bank, fostering a culture of design excellence and innovation.
• Drive the end-to-end UI/UX design process for the bank's digital product and service journeys across all digital platforms and customer touchpoints.
• Foster deep collaboration with Product, Business, and IT teams to translate complex customer needs and business objectives into intuitive, engaging, and user-centered digital experiences.
• Define and champion a forward-looking vision, strategy, and roadmap from a customer perspective, ensuring the bank remains at the forefront of digital experience design in the financial services sector.
• Manage and mentor a team of UI/UX designers, guiding their professional development and ensuring the delivery of high-quality, cohesive, and customer-centric design solutions.

📝 Enhancement Note: This role is positioned as a senior leadership position within the Digital Banking division, focusing on establishing and advancing the bank's UI/UX capabilities. The emphasis is on strategic leadership, team management, and driving design innovation within a highly regulated financial services environment.

📈 Primary Responsibilities

• Spearhead the development and implementation of UI/UX design strategies and best practices across all digital banking products and services.
• Lead the design and user journey mapping for digital platforms, ensuring seamless and intuitive customer experiences from initial engagement to ongoing service.
• Facilitate cross-functional workshops with stakeholders across business, product, and IT to deeply understand customer needs, business requirements, and technical constraints.
• Translate insights from customer research and business objectives into actionable design concepts, wireframes, prototypes, and high-fidelity mockups.
• Define and advocate for future opportunities to innovate and enhance the bank’s digital products and services, aligning with market trends and customer expectations.
• Influence the product vision, strategy, and roadmap by championing a customer-centric perspective, inspiring new ideas and positioning the bank as a leader in experience design.
• Manage shifting priorities within an agile development environment, providing clear direction and input on product prioritization to ensure customer-centric enhancements are grounded in research and analysis.
• Guide and mentor a team of UI/UX designers through the entire design lifecycle, from research and ideation to conceptualization and final execution.
• Establish and refine design best practices, processes, and governance frameworks to ensure the team functions efficiently, effectively, and in compliance with relevant standards.
• Foster strong collaborative relationships with other designers to ensure design consistency and coherence across all digital touchpoints.
• Proactively manage and resolve conflicts within the design team, project teams, and stakeholder relationships to maintain productive working dynamics.
• Present design deliverables and strategic recommendations to internal teams and senior stakeholders, clearly articulating the thought process and rationale behind design decisions.
• Cultivate a positive, creative, and inclusive team atmosphere that encourages collaboration, constructive feedback, and continuous learning among designers.
• Coach, mentor, and elevate individual designers, fostering their growth, development, and overall contribution to the team's success.
• Play a key role in elevating the bank's overall digital design capability and embedding a strong customer-centric mindset throughout the organization.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design direction, and team management. The emphasis on "leading, driving, and growing the UI UX discipline" indicates a foundational role in shaping the team's capabilities and impact. The requirement to "define best practises and processes" suggests a need for someone who can establish operational excellence within the design function.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• Minimum of 8 years of progressive experience in UI/UX design, user research, and digital product development.
• At least 3 years of proven experience in a leadership role, directly managing and mentoring a team of UI/UX designers.
• Demonstrated success in leading and managing complex, fast-paced projects, particularly within the financial services sector.

Required Skills:

• UI/UX Design Leadership: Proven ability to lead, manage, and grow a UI/UX design team, setting strategic direction and fostering a high-performance culture.
• User-Centered Design Methodologies: Deep expertise in a wide range of design methodologies, including user research, persona development, journey mapping, wireframing, prototyping, and usability testing.
• Digital Product Design: Extensive experience in designing complex, user-centered digital products and service journeys across web and mobile platforms.
• Collaboration & Stakeholder Management: Exceptional ability to collaborate effectively with cross-functional teams (Product, IT, Business) and build trust with peers and senior management, including C-suite executives.
• Communication Skills: Strong written and verbal communication skills, with the ability to articulate complex design concepts, strategies, and rationale clearly and persuasively to diverse audiences. Fluent in English, Mandarin, and Cantonese is a significant asset for effective communication in the Hong Kong market.
• Problem-Solving & Analytical Skills: Demonstrated ability to critically analyze problems beyond surface-level requests, applying strong analytical and problem-solving skills to develop effective design solutions.
• Agile Environment Proficiency: Experience working within agile development frameworks, managing design priorities, and contributing to product roadmaps in a dynamic setting.
• Design Systems: Familiarity with and ability to contribute to or manage established design systems, ensuring consistency and scalability across digital products.

Preferred Skills:

• Financial Services Experience: Prior experience in designing digital banking, wealth management, or other fintech solutions.
• Design & Prototyping Tools Expertise: Advanced proficiency with industry-standard tools such as Figma, Sketch, Adobe Creative Suite, InVision, Axure, or similar.
• Visual Design Aesthetic: Strong conceptual visual perception with a meticulous eye for detail, typography, color theory, and overall design aesthetics.
• Innovation & Vision Setting: Ability to identify future opportunities, drive innovation, and influence the strategic vision and roadmap for digital experiences.
• Project & Vendor Management: Experience in managing projects from initiation to completion and overseeing third-party design vendors.

📝 Enhancement Note: The experience requirements and skill set emphasize a senior-level professional capable of both strategic leadership and tactical execution within the demanding financial services industry. The explicit mention of English, Mandarin, and Cantonese fluency highlights the importance of local market understanding and communication.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong track record in UI/UX design leadership and execution, demonstrating expertise in complex digital products, particularly within financial services.
• Case studies that clearly articulate the design process, from problem definition and user research to ideation, prototyping, and final implementation.
• Examples that highlight the candidate's ability to translate business goals and customer needs into intuitive and engaging user experiences.
• Evidence of leading design initiatives, managing design teams, and collaborating effectively with cross-functional stakeholders.
• Demonstrations of problem-solving skills, showcasing how design thinking was applied to overcome challenges and achieve desired outcomes.

Process Documentation:

• Ability to define, document, and embed best practices and standardized processes for the UI/UX design team to ensure efficiency, consistency, and quality.
• Experience in developing and implementing design workflows that integrate seamlessly with agile development lifecycles.
• Understanding of how to measure the impact of design decisions through user feedback, analytics, and key performance indicators (KPIs).

📝 Enhancement Note: A strong portfolio is critical for this role, as it will be used to assess the candidate's design leadership capabilities, strategic thinking, and practical experience in delivering user-centered digital solutions. The ability to articulate process and demonstrate measurable impact will be key.

💵 Compensation & Benefits

Salary Range:

• As this is a Senior Managerial role in Hong Kong, a competitive salary package is expected. Based on market data for similar senior UI/UX leadership positions in Hong Kong's financial sector, a typical annual base salary range could be between HKD 800,000 to HKD 1,500,000+, depending on experience, qualifications, and specific responsibilities. This range may include bonuses and other variable compensation.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).
• Retirement savings plan (e.g., Mandatory Provident Fund - MPF) with potential employer matching.
• Generous annual leave and public holiday entitlements.
• Opportunities for professional development, training, and certifications.
• Employee assistance programs (EAP) for well-being support.
• Potential for performance-based bonuses and incentives.
• Access to employee banking services and preferential rates.
• Opportunities for career advancement within the HSBC group.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday, with potential for occasional overtime to meet project deadlines or critical business needs. Flexibility may be offered based on team and project requirements, but the role is primarily on-site.

📝 Enhancement Note: Salary is estimated based on industry benchmarks for senior management roles in Hong Kong's financial sector, considering the specified experience level and responsibilities. Benefits are typical for large financial institutions in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services, specifically Digital Banking. Hang Seng Bank operates within a highly regulated and competitive financial landscape, emphasizing trust, security, and customer service. Company Size: Hang Seng Bank is a major commercial banking and financial services organization in Hong Kong, part of the global HSBC Group. It employs a significant number of staff, indicating a large, established corporate structure with opportunities for internal mobility and access to extensive resources. Founded: Hang Seng Bank was founded in 1933, bringing a long history and deep understanding of the Hong Kong market. This legacy influences its culture, emphasizing stability, reliability, and long-term customer relationships, while now actively embracing digital transformation.

Team Structure:

• The UI/UX team likely operates within the Digital Banking division, reporting up through a Head of Digital or similar senior leadership role.
• This role will manage a team of UI/UX designers, potentially including specialists in research, interaction design, and visual design.
• Close collaboration is expected with Product Managers, Business Analysts, IT Developers, and Marketing teams, forming cross-functional "squads" or project teams common in agile environments.

Methodology:

• The team likely employs a hybrid approach combining established design principles with agile development methodologies.
• Emphasis is placed on user research, data analysis, and iterative design processes to ensure products meet both customer needs and business objectives.
• Design thinking and customer-centricity are core to their approach, aiming to deliver seamless and personalized banking experiences.

Company Website: www.hangseng.com/careers

📝 Enhancement Note: The company's long history and strong presence in Hong Kong suggest a culture that balances tradition with innovation. The "Digital Banking" focus indicates a strategic push towards modernizing services, and this role is central to that transformation.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Managerial position, indicating a significant level of responsibility and influence within the organization. The role is responsible for a critical function (UI/UX design) that directly impacts customer acquisition, retention, and satisfaction in the digital space. Reporting Structure: The Senior UI UX Manager will likely report to a Director or Head of Digital Banking, or a similar senior executive responsible for the overall digital strategy and execution. They will, in turn, manage a team of designers. Operations Impact: This role has a direct and substantial impact on the bank's digital presence, customer engagement, and revenue generation. By creating intuitive and compelling user experiences, the Senior UI UX Manager can drive higher adoption rates of digital services, increase customer satisfaction, reduce support costs, and ultimately contribute to the bank's competitive advantage and financial performance in the digital realm.

Growth Opportunities:

• Leadership Expansion: Potential to lead a larger design organization or take on broader responsibilities within digital transformation initiatives across HSBC.
• Strategic Influence: Opportunity to shape the future digital strategy of Hang Seng Bank and influence product roadmaps at a senior executive level.
• Skill Specialization: Deepen expertise in specific areas of UX, such as AI-driven personalization in banking, advanced user research techniques, or inclusive design.
• Cross-Group Mobility: As part of HSBC, there may be opportunities for international assignments or roles within other HSBC entities.
• Industry Recognition: Contributing to award-winning digital products and services can enhance professional reputation within the fintech and banking industries.

📝 Enhancement Note: This role offers a significant career progression path within a major financial institution, moving beyond individual design contributions to strategic leadership and organizational impact. The emphasis on innovation and customer-centricity within digital banking provides a dynamic environment for growth.

🌐 Work Environment

Office Type: The role is based in Hong Kong and is on-site, implying a corporate office environment typical of a large financial institution. This setting often fosters a structured yet collaborative atmosphere. Office Location(s): While specific office details are not provided, major financial institutions in Hong Kong typically have modern office spaces in key business districts. Candidates should expect a professional and well-equipped workspace.

Workspace Context:

• Collaborative Hub: The office environment will likely be designed to encourage collaboration, with meeting rooms, breakout spaces, and open-plan areas for team interactions.
• Technology-Rich: Access to modern design software, hardware, and internal communication tools essential for UI/UX work.
• Team Interaction: Regular opportunities for face-to-face interaction with direct reports, cross-functional teams, and senior leadership, facilitating clear communication and alignment.

Work Schedule: The role requires a commitment of standard full-time hours (approx. 40 hours/week) with the expectation of flexibility and dedication to meet project demands. While the environment is professional, there's an emphasis on achieving results and driving innovation within the banking sector.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration and team synergy, which is common in leadership roles within established financial institutions. Candidates should be prepared for a professional corporate setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruitment team will review applications and resumes, focusing on experience, leadership, and alignment with core requirements.
• Hiring Manager Interview: An in-depth discussion with the hiring manager to assess leadership style, strategic thinking, team management approach, and understanding of the financial services digital landscape.
• Portfolio Presentation: A dedicated session where candidates present their portfolio, showcasing key projects, design process, leadership impact, and problem-solving skills. This is a critical stage to demonstrate practical expertise and strategic thinking.
• Cross-Functional Panel Interview: Interviews with key stakeholders from Product, IT, and Business teams to evaluate collaboration skills, communication effectiveness, and ability to influence across departments.
• Senior Leadership Interview: A final interview with senior executives to assess overall fit with the company culture, strategic vision, and potential impact on the organization.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio into distinct case studies, each detailing a challenge, your role, the process followed, key decisions, and measurable outcomes.
• Showcase Leadership: Highlight projects where you led teams, mentored designers, or influenced strategic direction. Quantify your team's achievements where possible.
• Focus on Financial Services: If possible, prioritize examples from the financial sector or complex regulated industries to demonstrate relevant domain understanding.
• Articulate the "Why": Clearly explain the rationale behind your design decisions, linking them back to user needs and business objectives.
• Demonstrate Process: Walk through your design process, emphasizing research, ideation, iteration, and collaboration.
• Highlight ROI: Where possible, quantify the impact of your work on key metrics such as conversion rates, engagement, customer satisfaction, or cost savings.

Challenge Preparation:

• Design Thinking Exercise: Be prepared for a scenario-based design challenge that requires you to apply design thinking principles to a relevant banking problem.
• Presentation Skills: Practice articulating your thoughts clearly and concisely, especially when presenting your portfolio or responding to hypothetical scenarios.
• Stakeholder Empathy: Demonstrate an understanding of different stakeholder perspectives (e.g., business, IT, compliance) and how to balance their needs.

📝 Enhancement Note: The interview process is designed to thoroughly assess leadership, strategic thinking, design expertise, and collaboration skills. The portfolio presentation is a cornerstone of the evaluation, requiring candidates to clearly demonstrate their past successes and potential future contributions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, InDesign), InVision, Axure RP, or similar advanced design and prototyping tools. Proficiency in at least one major platform (e.g., Figma or Sketch) is essential.
• User Research & Testing: Tools for conducting user interviews, surveys, usability testing, and analyzing feedback (e.g., UserTesting.com, SurveyMonkey, Lookback).
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams for team communication, task management, and workflow tracking.

Analytics & Reporting:

• Web & Mobile Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior and measuring digital product performance.
• Data Visualization: Tools like Tableau or Power BI may be used to present insights from analytics data to stakeholders.

CRM & Automation:

• While not directly a CRM role, understanding how UI/UX integrates with customer data platforms and marketing automation tools can be beneficial.

📝 Enhancement Note: Expertise in modern design and prototyping tools like Figma and Sketch is crucial. Familiarity with agile project management tools and user analytics platforms is also expected for effective collaboration and data-driven decision-making.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs through thoughtful and intuitive design.
• Innovation: Encouraging new ideas, exploring emerging technologies, and pushing the boundaries of digital experience in banking.
• Collaboration: Fostering a spirit of teamwork and open communication across departments to achieve shared goals.
• Excellence: Striving for high-quality design, meticulous attention to detail, and continuous improvement in processes and outcomes.
• Integrity & Trust: Upholding the highest standards of ethical conduct and security, reflecting the core values of a financial institution.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with Product, IT, Business, and Marketing teams to ensure a unified approach to digital product development.
• Constructive Feedback Loop: Encouraging a culture where feedback is shared openly, respectfully, and used for continuous improvement of designs and processes.
• Knowledge Sharing: Promoting the exchange of ideas, best practices, and learnings within the design team and across the organization.

📝 Enhancement Note: The culture likely balances the stability and integrity expected of a bank with the agility and innovation required for digital transformation. Emphasis will be placed on collaborative problem-solving and a shared commitment to customer success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Navigating the complexities of financial industry regulations while driving innovative design solutions.
• Legacy Systems Integration: Working with and designing for existing banking infrastructure that may present technical limitations.
• Cross-Cultural Communication: Effectively managing design across diverse teams and user bases, especially within a global organization like HSBC.
• Driving Adoption of New Designs: Gaining buy-in and ensuring smooth adoption of new UI/UX initiatives from both internal stakeholders and end-users.
• Maintaining Design Consistency: Ensuring a cohesive and unified user experience across a broad portfolio of digital products and services.

Learning & Development Opportunities:

• Digital Transformation Leadership: Gaining experience in leading significant digital transformation efforts within a large, established financial institution.
• Advanced UX Specializations: Opportunities to delve into specialized areas like AI-driven personalization, behavioral economics in finance, or advanced user research methodologies.
• Industry Conferences & Networks: Attending leading UX and FinTech conferences to stay abreast of trends and build professional networks.
• Mentorship Programs: Participating in or leading mentorship initiatives to develop leadership skills and guide junior designers.

📝 Enhancement Note: This role presents challenges inherent to large, regulated industries but also offers significant growth potential by enabling leadership in digital transformation and specialized UX fields.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the UI/UX strategy for digital banking services at Hang Seng, considering our market position and regulatory environment?" (Prepare to discuss strategic frameworks, user research, and alignment with business goals.)
• "Describe a time you had to influence senior stakeholders (e.g., C-suite) to adopt a user-centered design approach. What was the situation, your approach, and the outcome?" (Focus on communication, persuasion, and data-driven argumentation.)
• "How do you balance the need for design innovation with the constraints of legacy systems and strict compliance requirements in the financial sector?" (Emphasize iterative solutions, phased rollouts, and risk mitigation.)

Company & Culture Questions:

• "What are your perceptions of Hang Seng Bank's current digital offerings, and where do you see the biggest opportunities for UI/UX improvement?" (Research their app and website beforehand, identifying strengths and areas for enhancement.)
• "How would you foster a collaborative and inclusive design culture within your team and across departments?" (Discuss your leadership philosophy and strategies for team building and cross-functional engagement.)
• "How do you measure the success of your design initiatives and demonstrate their ROI to the business?" (Prepare to discuss key UX metrics and how you tie them to business outcomes.)

Portfolio Presentation Strategy:

• Narrative Arc: Structure your case studies like compelling stories with a clear beginning (the problem/opportunity), middle (your process, solutions, and challenges), and end (the results and learnings).
• Quantify Impact: Use data and metrics to demonstrate the tangible results of your design work. If exact numbers aren't available, use estimations or qualitative feedback to illustrate impact.
• Focus on Leadership: For each project, clearly articulate your role as a leader, your decision-making process, and how you guided your team.
• Interactive Elements: If appropriate, use interactive prototypes to showcase user flows and key interactions. Be ready to explain design choices in real-time.
• Tailor to Hang Seng: Draw parallels between your past experience and the challenges and opportunities at Hang Seng Bank, showing you've done your research.

📝 Enhancement Note: Thorough preparation, including researching Hang Seng's digital presence and understanding the nuances of the financial services industry, will be critical for success. Demonstrating strategic thinking, leadership, and a strong understanding of user-centered design principles within a regulated environment will be key.

📌 Application Steps

To apply for this Senior UI UX Manager position:

• Submit Your Application: Utilize the provided link to submit your resume and any requested supplementary documents.
• Curate Your Portfolio: Ensure your portfolio is up-to-date, well-organized, and highlights your most impactful UI/UX leadership projects, with a focus on complex digital products and financial services if possible. Tailor the presentation to showcase relevant case studies.
• Optimize Your Resume: Highlight your leadership experience, years of UI/UX design expertise, project management skills, and any experience within the financial services sector. Use keywords from the job description.
• Prepare for Interviews: Practice articulating your design philosophy, leadership approach, and problem-solving skills. Prepare specific examples that demonstrate your ability to influence stakeholders and drive results. Review common interview questions related to design strategy, team management, and stakeholder collaboration.
• Research Hang Seng Bank: Familiarize yourself with Hang Seng Bank's digital offerings, recent news, and their position in the Hong Kong financial market. Understand their customer base and strategic priorities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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