Senior Specialist,UX Design

📍 Job Overview

Job Title: Senior Specialist, UX Design
Company: ResMed
Location: Halifax, Nova Scotia, Canada
Job Type: FULL_TIME
Category: Product Development Operations / User Experience
Date Posted: 2025-08-13
Experience Level: 10+ Years
Remote Status: On-site

🚀 Role Summary

• This Senior Specialist, UX Design role focuses on the critical intersection of user needs, business objectives, and technological feasibility within ResMed's Product Development (PD) function.
• The role is instrumental in shaping intuitive and innovative product experiences through a deep understanding of user behaviors, preferences, and pain points.
• It involves a cyclical design-test-iterate process to ensure the highest standards of design and innovation are met.
• This position requires a strong collaborative approach, working closely with cross-functional teams including product management, engineering (software and hardware), and other design specialists.

📝 Enhancement Note: While the job title is "Senior Specialist, UX Design," the input description places this role within the "Engineering function within Product Development team." This suggests a strong emphasis on the practical application of design principles to product engineering, rather than a purely conceptual or research-focused UX role. The "10+ Years" AI-derived experience level further reinforces this senior, hands-on expectation. This role could be seen as a hybrid between a senior UX designer and a product development operations specialist, focusing on the operationalization of user-centric design within the engineering lifecycle.

📈 Primary Responsibilities

• Design user-centered solutions for new products and enhancements to existing products, ensuring alignment with user needs, business goals, and technological capabilities.
• Conduct thorough user research, including investigating user behaviors, needs, and preferences to inform and validate design decisions.
• Assess business needs, market trends, and emerging design trends to identify opportunities for product innovation and competitive advantage.
• Execute a cyclical design-test-iterate process, gathering feedback and refining designs to achieve optimal user experience and product performance.
• Collaborate closely with product management teams to ensure product designs meet strategic business objectives and user goals.
• Partner with cross-functional product development and engineering teams (software and hardware) to translate design concepts into market-ready solutions.
• Act as a subject matter expert and best practice resource within the UX design area, providing guidance and mentorship to junior team members.
• Lead sub-functional teams or projects, managing the UX design lifecycle from conception through to implementation.
• Network effectively with contacts outside the immediate UX design area to gather insights and foster collaborative innovation.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and operational execution. The emphasis on "design specifications and designs for new products or improvements and enhancements to existing products" and "working closely with customers, developers and other stakeholders" indicates a hands-on involvement in the product development lifecycle, aligning with operations principles of process efficiency and product delivery.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree is preferred, ideally in a field related to Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related discipline.

Experience:

• Minimum of 8 years of related professional experience in UX Design, Product Design, or a similar role.
• 10+ years of experience is implied by the AI-derived "10+" experience level, suggesting a need for significant hands-on practice and proven success in complex design challenges.
• Experience applying functional knowledge and existing methodologies to solve complex problems and execute specialized projects within product development.
• Proven ability to exercise judgment in selecting methods, techniques, and evaluation criteria for achieving successful design outcomes.
• Demonstrated experience in determining methods and procedures for new assignments, indicating autonomy and initiative.

Required Skills:

• UX Design Expertise: Deep understanding of UX principles, methodologies, user-centered design processes, and interaction design.
• User Research Acumen: Proficiency in conducting various forms of user research (e.g., interviews, surveys, usability testing, persona development) to uncover user needs and behaviors.
• Collaboration & Teamwork: Ability to work effectively with cross-functional teams, including product managers, engineers, and other designers, fostering a collaborative environment.
• Problem-Solving: Strong analytical and problem-solving skills to address complex design challenges and translate them into effective user experiences.
• Communication Skills: Excellent verbal and written communication skills for presenting design concepts, research findings, and recommendations to stakeholders.

Preferred Skills:

• Design Tools Proficiency: Expertise in industry-standard design and prototyping tools such as Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, or similar.
• Usability Testing: Experience in planning, conducting, and analyzing usability tests to identify areas for design improvement.
• Information Architecture: Understanding of information architecture principles for organizing and structuring content effectively.
• Mentoring & Leadership: Experience in mentoring junior designers and leading design initiatives or sub-teams.
• Product Development Lifecycle Knowledge: Familiarity with the complete product development lifecycle, including agile methodologies.
• Healthcare Technology Experience: Experience designing for medical devices or healthcare-related software is highly advantageous.

📝 Enhancement Note: The AI-derived "10+" years of experience, coupled with the "Minimum of 8 years of related experience" requirement, suggests that candidates with closer to 10 years of experience will be highly competitive. The "Exercises judgment in selecting methods, techniques and evaluation criteria" and "Determines methods and procedures on new assignments" points strongly to a senior, autonomous role requiring significant operational decision-making within the design process.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong track record of designing impactful user experiences for complex products, preferably within regulated industries like healthcare.
• Demonstrations of the end-to-end design process, from initial user research and conceptualization to wireframing, prototyping, and final UI design.
• Case studies detailing problem definition, user needs analysis, design rationale, iterative improvements based on feedback, and measurable outcomes.
• Evidence of ability to work within defined project timelines and contribute to the operational efficiency of the product development cycle.
• Examples of collaboration with engineering and product teams to successfully bring designed solutions to market.

Process Documentation:

• Showcase of how design processes are documented and communicated to ensure alignment across product development teams.
• Examples of workflow design and optimization for the UX design process itself, highlighting efficiency gains.
• Documentation that illustrates how user feedback is systematically collected, analyzed, and integrated into subsequent design iterations.
• Evidence of understanding and adherence to design system principles and style guides to ensure brand consistency and scalability.

📝 Enhancement Note: For a Senior Specialist role, a portfolio is paramount. It's not just about showcasing finished products, but the process behind them. Candidates should be prepared to articulate their methodologies, the rationale for their design choices, and how they measured the success and impact of their designs, particularly in terms of user adoption and business value. The emphasis on "early in career," "mid-career," and "specialist and expert" responsibilities within the description implies a need to demonstrate progression and leadership in design operations.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for a Senior UX Designer role with 8-10+ years of experience in Halifax, Nova Scotia, Canada, a competitive salary range can be estimated between CAD $95,000 - $130,000 annually. This range accounts for the senior level, specialized skills, and the cost of living in Halifax.

Benefits:

• Comprehensive Health and Dental Insurance: Covering medical, vision, and dental care for employees and their families.
• Retirement Savings Plan: Including company matching contributions to a pension or RRSP.
• Paid Time Off: Generous vacation days, sick leave, and public holidays.
• Professional Development: Opportunities for training, conferences, and further education to enhance UX design skills and industry knowledge.
• Employee Assistance Program (EAP): Providing confidential counseling and support services.
• Wellness Programs: Initiatives focused on employee health and well-being.
• Potential for Performance-Based Bonuses: Recognizing individual and company achievements.

Working Hours:

• Standard full-time hours, typically 40 hours per week.
• The role is on-site, implying a structured workday within ResMed's Halifax office.
• Flexibility may be available for specific tasks or project needs, but a consistent on-site presence is expected.

📝 Enhancement Note: Salary estimates are based on general market data for senior UX Design roles in Canada and specifically Halifax. Actual compensation may vary based on the candidate's specific experience, qualifications, and negotiation. The mention of "performance-based bonuses" suggests a results-oriented culture.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Medical Devices / Healthcare Technology. ResMed is a global leader in developing cloud-connected devices and software for sleep apnea, COPD, and other respiratory conditions. This industry context implies a need for rigorous design standards, adherence to regulatory requirements, and a focus on improving patient outcomes.

Company Size:

• ResMed is a large, publicly traded company with a significant global presence. This means opportunities for career growth within a structured organization, access to extensive resources, and exposure to a wide range of projects and technologies. For operations professionals, this often translates to well-defined processes and established best practices.

Founded:

• ResMed was founded in 1989. Its long history in the healthcare technology sector signifies stability, deep industry expertise, and a proven track record of innovation and growth. This foundation likely influences a culture that values experience, strategic planning, and long-term vision.

Team Structure:

• The UX Design Specialist will be part of the Product Development (PD) engineering function.
• The team likely includes a mix of UX designers, UI designers, researchers, and potentially product managers.
• Reporting structure would likely be to a UX Design Lead, Design Manager, or Director within the PD organization.
• Collaboration is expected with software engineering, hardware engineering, product management, marketing, and quality assurance teams.

Methodology:

• The company emphasizes a "cyclical, design-test-iterate" process, which is a core tenet of user-centered design and agile development.
• Data analysis and insights from user research and product usage are critical for informing design decisions and driving continuous improvement.
• Workflow planning and optimization are key to efficiently delivering high-quality products in a competitive market.
• Automation is likely leveraged where possible to streamline design and testing processes.

Company Website:

• https://www.resmed.com/

📝 Enhancement Note: ResMed's focus on healthcare technology means that user experience design is directly linked to patient well-being and health outcomes. This adds a layer of responsibility and impact to the role, requiring a meticulous and thoughtful approach to design operations. The company's established history and size suggest a structured environment where process and efficiency are valued.

📈 Career & Growth Analysis

Operations Career Level:

• This is a senior-level individual contributor role, designated as "Senior Specialist." It signifies a high degree of expertise, autonomy, and the ability to influence design strategy and execution. The role is expected to contribute to the overall operational excellence of the product development process.

Reporting Structure:

• The Senior Specialist, UX Design would likely report to a UX Design Manager or a Director within the Product Development or Engineering organization.
• They are expected to lead sub-functional teams or projects, indicating a potential for project leadership and mentorship, even without a direct management title.

Operations Impact:

• The UX design directly impacts the usability, effectiveness, and adoption of ResMed's products, which in turn influences patient outcomes, customer satisfaction, and market competitiveness.
• Well-designed products can reduce support costs, improve user retention, and drive revenue growth by enhancing the overall customer experience.
• By optimizing the design process, this role contributes to faster time-to-market and more efficient product development operations.

Growth Opportunities:

• Specialization Advancement: Deepen expertise in specific areas of UX, such as user research, interaction design, or accessibility.
• Leadership Development: Transition into roles with greater project leadership, team management, or strategic design responsibilities within ResMed's global organization.
• Cross-Functional Mobility: Opportunities to move into related roles within Product Management, Product Marketing, or other areas of Product Development.
• Industry Exposure: Gain valuable experience in the highly regulated and innovative healthcare technology sector.
• Continuous Learning: Access to training programs, conferences, and internal knowledge-sharing sessions to stay abreast of the latest UX trends and technologies.

📝 Enhancement Note: The "Senior Specialist" title, combined with the responsibility to "lead sub-functional teams or projects" and "train and mentor junior team members," suggests a clear pathway for growth into formal leadership or principal-level individual contributor roles within ResMed's operations and product development functions.

🌐 Work Environment

Office Type:

• On-site role located in Halifax, Canada. This implies a traditional office environment designed to foster collaboration and concentration.

Office Location(s):

• Halifax, Nova Scotia, Canada. Specific office address details would be provided upon inquiry or during the application process.

Workspace Context:

• The workspace is expected to facilitate collaboration with colleagues through shared spaces, meeting rooms, and digital collaboration tools.
• Access to necessary design software, hardware, and potentially specialized usability testing equipment will be provided.
• Opportunities for informal and formal interactions with team members will be available, contributing to a dynamic work environment.
• The environment will likely encourage a data-driven approach to design, with access to analytics and user feedback systems.

Work Schedule:

• The standard work schedule is typically 40 hours per week, Monday to Friday.
• As an on-site role, adherence to office hours is expected, though some flexibility may be available depending on project needs and team agreements.
• The cyclical nature of design-test-iterate may require focused periods of work to meet project deadlines.

📝 Enhancement Note: An on-site environment in Halifax suggests a structured workday where team members can directly collaborate. The focus on "user behaviors, needs and preferences are investigated" within this environment implies that user testing or direct observation might be part of the workflow, requiring physical presence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter will review applications and resumes, focusing on experience, skills, and portfolio relevance.
• Technical Interview/Portfolio Review: A hiring manager or senior team member will conduct an interview, likely involving a deep dive into the candidate's portfolio. Be prepared to walk through 2-3 key projects, explaining your process, challenges, and impact.
• Skills-Based Assessment/Challenge: Candidates may be given a design challenge or a case study to solve, assessing problem-solving skills, design thinking, and ability to articulate solutions. This might involve a presentation.
• Behavioral Interviews: Focus on assessing cultural fit, collaboration style, problem-solving approach, and leadership potential. Questions will likely align with ResMed's values and the responsibilities of the role.
• Final Interview: May involve senior leadership or key stakeholders to ensure alignment and fit within the broader organization.

Portfolio Review Tips:

• Curate Select Projects: Choose 3-4 diverse projects that best showcase your skills, process, and impact, particularly those that align with ResMed's product space (healthcare technology).
• Detail Your Process: For each project, clearly articulate the problem, your role, the user research conducted, design decisions, iterations, and the final outcome. Use visuals (wireframes, mockups, prototypes) effectively.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased user engagement, reduced error rates, improved task completion times).
• Tell a Story: Frame your projects as compelling narratives that highlight your problem-solving journey and your ability to drive user-centered solutions.
• Prepare for Questions: Anticipate questions about your design choices, how you handled constraints, feedback you received, and how your work contributed to business goals.

Challenge Preparation:

• Understand the Brief: Carefully analyze any design challenge provided, identifying the core problem and objectives.
• Define Your Approach: Outline your methodology for tackling the challenge, including research, ideation, and design steps.
• Focus on Process: Even if time is limited, demonstrate your thought process and how you would approach problem-solving.
• Presentation Skills: Practice presenting your solution clearly and concisely, highlighting key design decisions and rationale.
• Consider Trade-offs: Be prepared to discuss any assumptions made or trade-offs considered during the design process.

📝 Enhancement Note: The emphasis on a " Senior Specialist" role and the "minimum of 8 years of related experience" suggests that the portfolio review will be rigorous. Candidates should be prepared to discuss their strategic contributions and how they've influenced product direction, not just execute design tasks. The "cyclical, design-test-iterate" methodology should be evident in their portfolio case studies.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP, or similar industry-standard tools for wireframing, mockups, and interactive prototyping.
• User Research & Testing: Tools for conducting usability testing (e.g., UserTesting.com, Lookback), survey platforms (e.g., SurveyMonkey, Typeform), and potentially qualitative data analysis tools.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams for task management, documentation, and team communication.

Analytics & Reporting:

• Product Analytics: Tools like Google Analytics, Mixpanel, Amplitude, or Pendo to track user behavior, feature adoption, and identify areas for UX improvement.
• Data Visualization: Tableau, Power BI, or Looker for creating dashboards and reports to communicate user insights and design impact to stakeholders.

CRM & Automation:

• While not directly UX tools, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for understanding user journeys and business processes.
• Integration tools knowledge could be beneficial for understanding how user data flows through different systems.

📝 Enhancement Note: Proficiency in modern design and prototyping tools like Figma is highly expected for a senior role. The ability to leverage product analytics to inform design decisions is also a key differentiator. Understanding how UX insights can be integrated into broader business operations (e.g., CRM data) is a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user throughout the product development process.
• Data-Driven Decision Making: Utilizing research, analytics, and testing results to inform design strategies and validate solutions.
• Collaboration & Teamwork: Fostering a supportive and inclusive environment where diverse perspectives are valued and contribute to better outcomes.
• Innovation & Continuous Improvement: Encouraging creative problem-solving and a proactive approach to enhancing product experiences and design processes.
• Accountability & Ownership: Taking responsibility for design outcomes and contributing to the overall success of product development initiatives.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with product management, engineering, and other stakeholders to ensure seamless integration of UX into the product lifecycle.
• Open Communication: Encouraging honest feedback and constructive dialogue to refine designs and processes.
• Knowledge Sharing: Participating in design critiques, sharing best practices, and mentoring junior team members.
• Agile Mindset: Adapting to changing requirements and embracing iterative development cycles.

📝 Enhancement Note: ResMed's mission in healthcare technology likely instills a strong sense of purpose and a commitment to quality and patient well-being within its culture. Operations professionals in this environment are expected to be both detail-oriented and mission-driven.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of designing for a regulated industry while meeting user expectations and technical feasibility can be challenging.
• Translating Complex Medical Data into Intuitive Interfaces: Making sophisticated health technology accessible and easy to use for diverse patient populations requires significant design skill.
• Driving Adoption of New Design Methodologies: Introducing or refining design processes within a large, established organization may require strong advocacy and change management skills.
• Staying Ahead of Design and Technology Trends: Continuously learning and adapting to the rapidly evolving landscape of UX design and healthcare technology.

Learning & Development Opportunities:

• Specialized UX Training: Access to workshops, online courses, and certifications in advanced UX research, interaction design, or specific design tools.
• Industry Conferences: Opportunities to attend leading UX and healthcare technology conferences to gain insights and network.
• Mentorship Programs: Pairing with experienced design leaders or product development professionals within ResMed.
• Cross-Functional Projects: Engaging in projects that offer exposure to different aspects of product development and business operations.

📝 Enhancement Note: The challenges presented are typical for senior roles in innovative, regulated industries. The growth opportunities emphasize continuous learning and strategic development, aligning with a senior individual contributor path.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "Describe a time you significantly improved a product development process through UX design. What was the impact on efficiency and user satisfaction?" (Focus on process optimization, metrics, and stakeholder buy-in).
• Collaboration & Stakeholder Management: "How do you manage conflicting priorities or feedback from different stakeholders (e.g., product management, engineering, marketing)? Provide an example." (Highlight communication, negotiation, and consensus-building skills).
• Problem-Solving: "Walk me through a complex UX challenge you faced and how you approached it. What was your design rationale, and what were the trade-offs you considered?" (Emphasize your systematic approach, critical thinking, and decision-making process).

Company & Culture Questions:

• "What excites you about ResMed's mission, and how do you see your UX design skills contributing to our goal of improving patient lives?" (Demonstrate research into ResMed's mission and connect your skills to it).
• "How do you approach collaboration within a cross-functional team? Describe your ideal team dynamic." (Align your collaboration style with ResMed's emphasis on teamwork).
• "How do you measure the success of your design work, both from a user perspective and in terms of business impact?" (Showcase your understanding of metrics and ROI).

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, starting with the problem statement, followed by your process, key decisions, outcomes, and learnings.
• Visuals: Use high-quality mockups, wireframes, and prototypes to illustrate your work. Consider including short video clips of user interactions if applicable.
• Narrative: Tell a compelling story for each project, focusing on the challenges, your solutions, and the impact you created.
• Metrics: Quantify your achievements whenever possible. For example, "Increased task completion rate by 15%" or "Reduced user errors by 20%."
• Practice: Rehearse your presentation to ensure you can articulate your process and rationale clearly and concisely within the allotted time. Be prepared for in-depth questions about your work.

📝 Enhancement Note: For a senior role, expect interviewers to probe deeply into your decision-making process, your ability to influence others, and how you've driven tangible results. They will be looking for evidence of strategic thinking and operational excellence in your design work.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the ResMed careers portal.
• Portfolio Customization: Tailor your resume and cover letter to highlight your extensive experience (8-10+ years) in UX Design, specifically mentioning your ability to contribute to product development operations and your understanding of user-centered methodologies.
• Resume Optimization: Ensure your resume clearly articulates achievements using action verbs and quantifies your impact with relevant metrics. Sprinkle keywords like "UX Design," "User Research," "Product Development," "Cross-functional Collaboration," and "Process Improvement."
• Portfolio Walkthrough Practice: Prepare to present 2-3 key projects from your portfolio, focusing on your design process, problem-solving approach, and demonstrated impact. Practice explaining your rationale and the outcomes clearly and concisely.
• Company Research: Thoroughly research ResMed's mission, products, and recent news. Understand their commitment to improving patient lives and how your UX design expertise can directly support these goals within their product development operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.