Senior Service Designer

📍 Job Overview

Job Title: Senior Service Designer
Company: Jobgether (Partner Company)
Location: Remote (Alabama, United States or California, United States)
Job Type: FULL_TIME
Category: Design Operations / GTM Operations
Date Posted: 2025-09-30
Experience Level: 7+ Years
Remote Status: Fully Remote

🚀 Role Summary

• Drive the end-to-end design and delivery of innovative, human-centered solutions within complex enterprise environments.
• Lead service and interface design initiatives, from initial discovery, stakeholder engagement, and user research through to prototyping, implementation, and post-launch evaluation.
• Champion design-thinking principles and methodologies to foster a user-first culture and enhance both customer and employee experiences.
• Collaborate closely with cross-functional teams, including business leaders, analysts, and engineers, to define strategic challenges and ensure the creation of highly usable, impactful services.
• Mentor junior designers, contribute to hiring efforts, and actively participate in the organization’s design community of practice, fostering growth and knowledge sharing.

📝 Enhancement Note: While the title is "Senior Service Designer," the responsibilities heavily lean into operationalizing design processes within an enterprise context, focusing on strategic initiative definition, cross-functional collaboration, and embedding design-thinking. This role requires a blend of strategic design leadership and operational execution, making it highly relevant for individuals with a strong GTM or Design Operations background who can translate design vision into structured processes and scalable solutions. The emphasis on "complex enterprise environments" and "digital transformation" suggests a need for process optimization and system thinking, aligning it with operations disciplines.

📈 Primary Responsibilities

• Lead comprehensive discovery phases by facilitating stakeholder interviews, co-design workshops, and user research activities to deeply understand user needs and business objectives.
• Develop and iterate on service blueprints, user journey maps, wireframes, and interactive prototypes to visualize and communicate design solutions effectively.
• Partner with business and functional leaders to identify key pain points, define strategic design challenges, and co-create a long-term design roadmap aligned with organizational goals.
• Apply a robust understanding of design-thinking principles to guide cross-functional teams through collaborative sessions, ensuring a focus on user needs and business impact.
• Work collaboratively with product analysts, engineers, and other technical stakeholders to translate user-centered designs into functional, high-quality services and interfaces.
• Advocate for and implement research-based, human-centered design methodologies, influencing stakeholders to adopt and prioritize a user-first approach in all initiatives.
• Provide mentorship and guidance to peer designers, contributing to their professional development and the overall growth of the design team.
• Support the hiring process by participating in candidate evaluations and contributing to the development of a strong design talent pipeline.
• Actively contribute to the organization’s design community of practice, sharing insights, best practices, and fostering a culture of continuous learning and improvement.

📝 Enhancement Note: The responsibilities highlight a strong bias towards operationalizing design, including "lead discovery and design execution," "partner with business and functional leaders to define challenges, prioritize impactful initiatives, and create a long-term design roadmap," and "advocate for research-based, human-centered design methods, and guide stakeholders toward a user-first culture." These aspects are crucial for operations professionals who bridge the gap between strategic vision and practical implementation.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, UX Design, Visual Design, or a related field.
• Equivalent practical experience will be considered in lieu of a formal degree, emphasizing demonstrated skills and expertise in service design and UX.

Experience:

• A minimum of 7 years of progressive experience in service design, user experience (UX) design, or a closely related field.
• Demonstrated experience in leading design initiatives within complex enterprise environments and contributing to digital transformation efforts.
• Proven track record of successfully designing and delivering user-centric digital products and services.

Required Skills:

• Service Design: Expertise in end-to-end service design methodologies, including journey mapping, service blueprints, and experience design.
• User Experience (UX) Design: Strong proficiency in UX principles, user research, usability testing, wireframing, and prototyping.
• Design Thinking: Deep understanding and practical application of design-thinking frameworks to solve complex problems and drive innovation.
• Stakeholder Engagement: Excellent ability to effectively engage, collaborate with, and influence stakeholders at all levels of an organization.
• Digital Transformation & Customer Experience: Proven experience in driving digital transformation initiatives and enhancing customer experience through design.
• Agile Methodologies: Familiarity and experience working within agile development environments, adapting to iterative processes and cross-functional team dynamics.
• Human-Centered Design: A strong commitment to advocating for and implementing user-centric design practices.
• Mentoring & Leadership: Ability to mentor junior designers and contribute to building a high-performing design team.
• Communication: Exceptional written and verbal communication skills, with the ability to articulate design concepts clearly and persuasively to diverse audiences.
• Public Trust Clearance: Eligibility to obtain and maintain a Public Trust clearance, requiring current U.S. residency.

Preferred Skills:

• Salesforce Ecosystem: Experience with Salesforce Experience Cloud, Service Cloud, or Lightning Web Components, demonstrating an understanding of enterprise CRM platforms.
• User Research Operations: Familiarity with research operations, contextual inquiry, user testing methodologies, and tools like Dovetail for synthesizing research findings.
• Data-Sensitive Product Design: Experience designing for products that handle sensitive data, requiring a strong understanding of privacy and security considerations.

📝 Enhancement Note: The "Desired" skills, particularly Salesforce experience and familiarity with research operations and tools like Dovetail, are highly valuable for roles that interface with CRM systems and require structured data analysis for design improvements. These align with operational efficiency and data-driven decision-making principles common in revenue and sales operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of End-to-End Design Projects: Showcase at least 2-3 comprehensive case studies detailing your involvement in the full service design lifecycle, from initial problem definition and discovery through to final implementation and impact.
• Demonstration of Design-Thinking Application: Clearly illustrate how you applied design-thinking principles to solve complex user or business challenges, including specific techniques used and outcomes achieved.
• User Journey Maps & Service Blueprints: Include examples of detailed user journey maps and service blueprints that demonstrate your ability to map out complex service ecosystems and identify critical touchpoints for improvement.
• Prototyping & Wireframing Examples: Present examples of your wireframes and interactive prototypes, highlighting your process for iterating based on feedback and testing.
• Stakeholder Collaboration Evidence: Provide examples or descriptions of how you successfully collaborated with diverse stakeholders (business leaders, engineers, product managers) to drive design initiatives forward.

Process Documentation:

• Workflow Design and Optimization: Showcase your ability to map existing workflows, identify inefficiencies, and design optimized service processes that enhance user experience and operational effectiveness.
• User Research Synthesis: Demonstrate how you collect, analyze, and synthesize user research data to inform design decisions and communicate insights to stakeholders.
• Implementation & Automation: If applicable, describe your role in the implementation phase of designs and any experience with leveraging automation or technology to improve service delivery.
• Performance Analysis & Iteration: Illustrate how you measure the success of design solutions post-launch, using data and user feedback to drive continuous improvement and iteration.

📝 Enhancement Note: For a Senior Service Designer role, a portfolio is crucial. The emphasis here is on showcasing the process and impact of design, which directly translates to operations. Applicants should highlight how their design work resulted in measurable improvements in efficiency, user satisfaction, or business outcomes, mirroring the KPIs used in operations roles.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $104,800 – $135,700 USD per year.
• Methodology: This range is based on the provided salary information and aligns with industry benchmarks for Senior Service Designers in the United States, considering the specified experience level (7+ years) and the high cost of living in California. The range also accounts for the remote nature of the role, which can sometimes influence compensation.

Benefits:

• Comprehensive Healthcare Coverage: Includes medical, dental, and vision insurance plans.
• Remote-First Work Environment: Flexibility to work from home, promoting work-life balance.
• Paid Time Off: Details not specified, but standard for full-time roles.
• Professional Development Opportunities: Support for learning, training, and growth within the design field.
• Collaborative Team Culture: Opportunity to work with a supportive and innovative team.

Working Hours:

• Standard Hours: Aligned with Eastern Time Zone (ET) hours, typically 9:00 AM – 5:00 PM EST, equating to approximately 40 hours per week.
• Flexibility: While core hours are specified, the remote-first nature may offer some flexibility in scheduling, provided collaboration with the EST team is maintained.
• Travel: Occasional travel is required for training and project meetings, estimated at less than 25% annually.

📝 Enhancement Note: The provided salary range is specific. The primary enhancement here is contextualizing it within the US market for a senior-level design role and noting the EST alignment for the working hours, crucial for remote collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Talent Matching Platform)
Company Size: Not explicitly stated, but Jobgether operates globally and partners with numerous companies, suggesting a dynamic, potentially scaling organization. The partner company for this role is likely an enterprise, given the "complex enterprise environments" context.
Founded: Jobgether was founded in 2021, indicating a modern, tech-forward company culture.

Team Structure:

• Operations Team Integration: This Senior Service Designer will operate within a partner company's structure, likely collaborating closely with GTM, Product, Engineering, and potentially Sales/Service operations teams.
• Reporting Structure: Expected to report to a Design Lead, Head of Product, or a similar senior management role within the partner organization, with a dotted line to Jobgether for platform-related insights.
• Cross-Functional Collaboration: The role is inherently cross-functional, requiring close partnerships with business leadership, analysts, and engineers to translate design strategy into actionable solutions.

Methodology:

• Design-Centric Operations: The partner company likely embraces design-thinking as a core methodology for problem-solving and innovation, aiming to embed these practices across departments.
• Agile & Iterative Processes: Work is expected to be conducted within agile frameworks, emphasizing iterative development, continuous feedback, and rapid prototyping.
• Data-Informed Decision Making: While design-focused, decisions are expected to be informed by user research, performance metrics, and business objectives, aligning with an operations-driven approach.

Company Website: https://jobs.workable.com/company/cYtTTZT89nK9s72RNDJP1f/jobs-at-jobgether

📝 Enhancement Note: Understanding Jobgether as a "Talent Matching Platform" helps frame the partner company's likely need for highly optimized user experiences and efficient internal processes to attract and onboard talent. The AI-driven matching process mentioned highlights a focus on data and efficiency, which a Senior Service Designer would support.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor with potential for leadership. This role is positioned as a senior individual contributor, expected to lead initiatives autonomously and mentor others. There's a clear path to potentially leading design teams or specialized design functions within the partner organization.

Reporting Structure: The Senior Service Designer will likely report to a Director or VP-level executive within the partner company, such as the Head of Design, VP of Product, or Chief Experience Officer. This senior reporting line indicates significant influence and direct access to strategic decision-makers.

Operations Impact:

• Strategic Influence: The role has the potential to significantly influence the strategic direction of product and service development by embedding user-centricity and design thinking into core business processes.
• Efficiency Gains: By designing more intuitive and effective services, this role can drive operational efficiencies, reduce support costs, and improve customer/employee satisfaction.
• Revenue Enablement: Ultimately, by improving user journeys and product adoption, the role contributes indirectly to revenue growth and market competitiveness.

Growth Opportunities:

• Design Leadership: Progress to a Design Manager or Director role, leading and scaling a design team.
• Specialization: Deepen expertise in specific areas like UX research operations, enterprise design systems, or product strategy.
• Cross-Functional Transition: Leverage design and strategic thinking skills to move into Product Management, GTM Strategy, or even operational leadership roles within the company.
• Industry Impact: Contribute to high-impact, mission-driven projects, gaining exposure to diverse challenges and building a strong professional reputation.

📝 Enhancement Note: This role offers a blend of design leadership and operational strategy. The "growth opportunities" should be framed not just within design but also in operational roles, as the skills developed (process optimization, stakeholder management, strategic thinking) are highly transferable.

🌐 Work Environment

Office Type: Remote-First. The role is fully remote, indicating a distributed workforce model.

Office Location(s): While the role is remote, candidates are specifically sought in Alabama (USA) or California (USA). This might be due to existing company presence, legal/tax reasons, or time zone alignment requirements.

Workspace Context:

• Collaborative Digital Environment: Expect to utilize a range of digital collaboration tools (e.g., Slack, Zoom, Miro, Figma) for communication, ideation, and design work.
• Access to Operations Tools: The role will grant access to necessary design software, prototyping tools, and potentially analytics platforms used by the partner company for design research and performance tracking.
• Cross-Team Interaction: Frequent interaction with engineers, product managers, business analysts, and leadership means a dynamic and engaging work environment, even when remote.

Work Schedule:

• Core Hours: Aligned with Eastern Time Zone (9:00 AM – 5:00 PM EST). This is crucial for effective collaboration within a distributed team and with the partner company's primary operational hours.
• Flexibility: While core hours are defined, the remote nature offers flexibility for personal needs, provided work output and collaborative availability are maintained.

📝 Enhancement Note: The specification of Alabama or California, despite being remote, is a key detail. It suggests potential compliance, tax, or time zone benefits for the employer, or perhaps a desire to build a hub in these regions. Candidates should be aware of this regional focus.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (AI & Human): Your application will undergo an AI-driven screening process by Jobgether, followed by a manual review to ensure top candidates are identified based on skills and experience match.
• Hiring Manager/Team Interviews: Expect interviews with the hiring manager and key team members from the partner company. These will likely assess your design expertise, problem-solving skills, and cultural fit.
• Portfolio Presentation: A significant part of the process will involve presenting your portfolio, showcasing your best work and walking through your design process and impact.
• Design Challenge/Case Study: You may be asked to complete a design challenge or present a detailed case study relevant to the company's business or a specific problem. This assesses your practical application of design principles and strategic thinking.
• Stakeholder Interviews: Interviews with cross-functional stakeholders (e.g., product, engineering leads) to evaluate collaboration skills and understanding of enterprise environments.
• Final Interview: A final discussion with senior leadership to confirm fit and alignment with strategic goals.

Portfolio Review Tips:

• Focus on Impact: Don't just show what you designed; explain the problem, your process, the challenges, your role, and crucially, the measurable impact of your solutions (e.g., improved conversion rates, reduced support tickets, increased user satisfaction).
• Structure Your Case Studies: For each project, clearly outline: Problem Statement, Your Role, Target Audience, Design Process (Discovery, Ideation, Prototyping, Testing, Implementation), Key Decisions & Rationale, Outcomes & Metrics, and Lessons Learned.
• Highlight Operations Alignment: Emphasize how your design work contributed to operational efficiency, streamlined processes, or supported business objectives. Frame your contributions in terms of problem-solving and delivering value, akin to an operations role.
• Tailor to the Role: If possible, subtly tailor your portfolio examples to align with the types of challenges mentioned in the job description (e.g., complex enterprise environments, digital transformation, customer experience).
• Prepare to Discuss Process: Be ready to articulate your design process in detail and defend your decisions, demonstrating a deep understanding of user needs and business constraints.

Challenge Preparation:

• Understand the Business Context: Research Jobgether and the likely industry of the partner company to anticipate potential problem areas.
• Focus on Process and Strategy: For any design challenge, emphasize your thought process, how you'd approach understanding the problem, who you'd involve, and how you'd measure success, rather than just delivering a polished final design.
• Showcase Collaboration: Demonstrate how you would collaborate with different teams (e.g., engineers, product managers) to bring a solution to life.

📝 Enhancement Note: The Jobgether AI screening is a unique aspect. Applicants should ensure their CV and LinkedIn profile are keyword-rich with terms from the job description and relevant operations/design terminology. The portfolio review emphasis on "impact" and "process" is critical for bridging design and operations.

🛠 Tools & Technology Stack

Primary Design Tools:

• Prototyping & Wireframing: Figma, Sketch, Adobe XD, InVision (Proficiency in at least one, ideally Figma, is expected).
• Collaboration & Whiteboarding: Miro, Mural (Essential for remote co-design and workshops).
• User Research Platforms: Dovetail (Desired), UserTesting.com, Lookback, Maze.
• Documentation: Confluence, Google Workspace, Microsoft Office Suite (for reports and presentations).

CRM & Enterprise Systems (Familiarity is a plus):

• Salesforce: Experience Cloud, Service Cloud (Desired). Understanding how design integrates with these enterprise platforms is valuable.
• Other CRMs/ERP Systems: General familiarity with large-scale enterprise systems is beneficial.

Project Management & Agile Tools:

• Jira, Asana, Trello (for managing design tasks within agile sprints).

Analytics & Reporting (for understanding user behavior):

• Google Analytics, Adobe Analytics, Mixpanel, Amplitude (Familiarity with how to interpret data to inform design decisions).

📝 Enhancement Note: The "Desired" skills in Salesforce and familiarity with research operations tools like Dovetail are key indicators of the specific enterprise environment this role is intended for. Highlighting experience with any of these will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and serving user needs as the primary driver for all design and operational decisions.
• Collaboration & Transparency: Fostering an environment where open communication, knowledge sharing, and cross-functional teamwork are paramount.
• Data-Driven Iteration: Utilizing data from user research, analytics, and business performance to inform design choices and drive continuous improvement.
• Innovation & Problem-Solving: Encouraging creative approaches to tackle complex challenges and deliver novel, effective solutions.
• Efficiency & Scalability: Designing services and processes that are not only effective but also efficient to operate and scalable for future growth.

Collaboration Style:

• Partnership-Oriented: Expect to work as a strategic partner with product management, engineering, business stakeholders, and potentially sales/service teams.
• Facilitative Leadership: Leading design workshops and discussions, guiding participants towards consensus and actionable outcomes.
• Feedback-Driven: Actively seeking and providing constructive feedback to ensure the highest quality of design and operational execution.
• Agile Cadence: Participating in regular scrum meetings, sprint reviews, and planning sessions, integrating design work seamlessly into the development lifecycle.

📝 Enhancement Note: The values emphasize a blend of design principles and operational effectiveness (efficiency, scalability, data-driven). This is where a strong operations candidate can shine by demonstrating how their design approach aligns with these operational tenets.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Enterprise Environments: Adapting design strategies to fit the constraints and existing systems of large, complex organizations.
• Balancing User Needs with Business Objectives: Finding innovative solutions that satisfy both user desires and critical business requirements, often involving trade-offs.
• Driving Design Adoption: Championing design-thinking and user-centric practices within organizations that may have traditional or siloed operational structures.
• Measuring Design Impact: Quantifying the ROI and business impact of design initiatives in tangible terms for stakeholders.
• Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication in a fully remote setting.

Learning & Development Opportunities:

• Exposure to High-Impact Projects: Work on mission-critical initiatives that have a direct impact on the partner company's success and user base.
• Mentorship from Senior Leaders: Opportunity to learn from experienced design and business leaders within the partner organization.
• Skill Development in Enterprise Design: Deepen expertise in designing for complex enterprise systems, including CRM platforms and custom-built solutions.
• Advancement in Design Operations: Gain experience in operationalizing design processes, which can lead to roles in Design Ops, Product Operations, or GTM Operations.
• Industry Conferences & Training: Potential for company-sponsored attendance at relevant design and technology conferences or specialized training programs.

📝 Enhancement Note: The challenges highlight the need for strong operational skills – process management, stakeholder alignment, and data analysis for impact measurement. The growth opportunities are particularly relevant for operations professionals looking to leverage their strategic and process skills in a design-centric field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder needs with user requirements. How did you approach it, and what was the outcome?" Prepare a STAR (Situation, Task, Action, Result) example that highlights your negotiation, communication, and user advocacy skills. Frame the outcome in terms of business impact.
• "Walk me through a complex service design project you led from discovery to implementation. What were the key challenges, and how did you overcome them? What was the measurable impact?" Be ready to present a detailed case study from your portfolio, focusing on your process, decision-making, and the quantifiable results achieved.
• "How do you ensure that user-centered design principles are embedded into an organization's operational processes and workflows?" Focus on your strategies for influencing stakeholders, creating documentation, and integrating design into agile cycles.

Company & Culture Questions:

• "What do you know about Jobgether and our mission? How do you see service design contributing to our success?" Research Jobgether's platform and AI focus. Connect service design to optimizing user journeys for talent and employers.
• "How would you approach building a design culture within a company that may not be design-mature?" Discuss your strategies for advocacy, education, and demonstrating value through tangible results.
• "Describe your ideal collaboration style with engineers and product managers." Emphasize partnership, proactive communication, and a shared understanding of goals.

Portfolio Presentation Strategy:

• Tell a Story: Structure your portfolio presentations as compelling narratives. Start with the problem, introduce your role and process, detail your solutions, and conclude with the impact and lessons learned.
• Focus on Process, Not Just Pixels: While visual assets are important, emphasize the "why" and "how" behind your design decisions. Discuss your research methods, iteration cycles, and stakeholder feedback loops.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your projects. This is crucial for aligning with operations expectations.
• Be Prepared for Deep Dives: Anticipate detailed questions about your specific contributions, design choices, and problem-solving approaches.

📝 Enhancement Note: The emphasis on "measurable impact" and "quantifying ROI" in portfolio presentations is key for candidates transitioning from or aligning with operations. This signals that the partner company values tangible business outcomes derived from design work.

📌 Application Steps

To apply for this operations-aligned design position:

• Submit your application through the Workable link: Ensure your CV and LinkedIn profile are up-to-date and tailored to the role.
• Optimize your CV and LinkedIn: Highlight keywords such as "Service Design," "UX Design," "Design Thinking," "Digital Transformation," "Customer Experience," "Agile," "Stakeholder Management," and any relevant enterprise system experience (e.g., Salesforce). Use action verbs and quantify achievements where possible.
• Curate your Portfolio: Select 2-3 strong case studies that best demonstrate your end-to-end service design process, problem-solving abilities, and measurable impact. Prepare to present these clearly and concisely, focusing on the operational and business value of your work.
• Research Jobgether and the Partner Company: Understand their business models, target audiences, and any stated values or missions. This will help you tailor your application and interview responses.
• Prepare for the AI Screening: Ensure your profile information is comprehensive and accurately reflects your skills and experience, as this will be the first point of evaluation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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