Senior Product Designer, UX/UI

📍 Job Overview

Job Title: Senior Product Designer, UX/UI

Company: Q Point Health LLC

Location: United States

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: March 26, 2026

Experience Level: 6+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX/UI design for complex, multi-role workflow applications, specifically focusing on the CareEmpower platform and related product suites within the value-based care sector.

• Drive user-centered research initiatives, including interviews, contextual inquiry, and usability testing, to deeply understand clinical and operational end-user needs and translate these into intuitive, role-based product experiences.

• Collaborate closely with Product Management, Engineering, Clinical Operations, and Data teams to define product strategy, validate design solutions, and ensure successful implementation and adoption of high-impact features.

• Contribute to the strategic development and evolution of a scalable design system, ensuring consistency, efficiency, and adherence to accessibility and inclusive design best practices across the product ecosystem.

📝 Enhancement Note: This role is positioned as a senior individual contributor, requiring a strong blend of strategic thinking, hands-on design execution, and cross-functional leadership. The emphasis on "product-minded partner" and shaping problem definition indicates a need for a candidate who can contribute beyond pure UI execution, influencing the product roadmap and strategy from a user experience perspective. The healthcare context (value-based care, clinical workflows, HIPAA) is a critical differentiator for success.

📈 Primary Responsibilities

• Spearhead the entire UX/UI design lifecycle for critical workflow experiences, from initial discovery, research, and concept development through to high-fidelity design, implementation support, and post-launch iteration.

• Architect role-based experiences by defining information architecture, navigation structures, and intuitive UI patterns that enable diverse user roles (e.g., clinical staff, operational teams) to efficiently complete their tasks with minimal cognitive load.

• Design and execute user research plans, including qualitative methods like interviews and contextual inquiry/shadowing, and quantitative methods such as usability testing and diary studies, to gather deep insights from clinical and operational end-users.

• Synthesize research findings into clear, actionable opportunities and concrete product recommendations that directly address user pain points and business objectives.

• Partner with Product Management to develop comprehensive user personas, Jobs-to-Be-Done frameworks, journey maps, and define key success metrics, ensuring design decisions are directly aligned with measurable outcomes.

• Leverage qualitative and quantitative data inputs, including product analytics, funnel data, support tickets, session replays, and stakeholder feedback, to identify areas of friction and prioritize design improvements.

• Create a range of design deliverables, from initial sketches and user flows to wireframes, interactive prototypes, and high-fidelity mockups, ensuring they are production-ready with detailed specifications and annotations for the Engineering team.

• Collaborate with Engineering throughout the development process to ensure accurate implementation of designs, participating in design quality assurance (QA), validating accessibility, and iterating based on user feedback and production learnings.

• Support product experimentation by designing A/B tests in collaboration with Product and Data teams, defining user segments, and interpreting results to drive continuous, iterative product improvement.

• Contribute to, and actively evolve, a scalable design system, including components, patterns, and guidelines, to enhance design consistency and efficiency across the CareEmpower platform and other internal tools.

• Apply robust accessibility (WCAG) and inclusive design principles throughout the design process to ensure equitable access and usability for all users.

• Design with a strong awareness of healthcare privacy and security regulations (e.g., HIPAA), working closely with Compliance and Security teams to support least-privilege access, role-based workflows, and audit-friendly processes.

• Provide UX research and design support for other critical products and business systems, such as Salesforce workflows for care operations, practice enablement tools, and customer support systems.

• Clearly communicate design rationale and strategic thinking to a diverse range of stakeholders, facilitating workshops and working sessions to drive alignment and informed decision-making.

📝 Enhancement Note: The responsibilities highlight a significant need for experience in designing for complex B2B SaaS applications, particularly within the regulated healthcare industry. The emphasis on "role-based experiences" and "workflow-heavy" applications suggests a need for a designer adept at information architecture, complex user flows, and multi-tenant or multi-user system design. The expectation to "shape problem definition" and "validate solutions through research" points towards a candidate who can operate autonomously and influence product strategy.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a closely related field.

Experience:

Required Skills:

• Demonstrated expertise in user research methodologies, encompassing both qualitative (e.g., interviews, contextual inquiry) and quantitative (e.g., usability testing, surveys) approaches, including the ability to create research plans, recruit participants, conduct studies, and synthesize findings into actionable insights.

• A strong, comprehensive portfolio showcasing end-to-end product design work, illustrating problem framing, complex workflow design, interaction design, visual design, and, critically, measurable impact on user outcomes or business metrics.

• High proficiency with contemporary design and prototyping tools, with a specific emphasis on Figma, and a deep understanding of design systems, component-based design principles, and their practical application.

• Proven experience working effectively within agile product development teams, collaborating closely with Product Managers and Engineers to deliver shippable work in iterative development cycles.

• Exceptional communication, presentation, and facilitation skills, with a demonstrated ability to influence stakeholders without direct authority and build consensus around design solutions among diverse teams.

Preferred Skills:

• Direct experience within the healthcare or health-tech industry, with specific familiarity designing for clinical workflows, care management processes, or patient engagement platforms.

• Experience designing role-based products in enterprise SaaS environments, including expertise in creating role-specific UIs, specialized navigation, and configurable workflows.

• Experience partnering effectively with Data and Analytics teams to define data instrumentation, analyze user behavior, and design and interpret results from A/B tests or other structured usability experiments.

• Working knowledge of accessibility standards, such as Web Content Accessibility Guidelines (WCAG), and practical experience designing and validating accessible digital experiences.

• Experience designing for or improving CRM systems and operational tooling, such as Salesforce, specifically in areas like case management, outreach coordination, and workflow automation.

• Familiarity with healthcare interoperability concepts and data standards (e.g., EHR workflows, HL7, FHIR) is considered a significant advantage.

📝 Enhancement Note: The requirement for 6+ years of experience with ownership of "complex, workflow-heavy web applications with multiple user roles" strongly suggests a need for a candidate with deep expertise in enterprise SaaS design, not just consumer-facing applications. The emphasis on a portfolio demonstrating "measurable impact" is crucial, indicating a need for candidates who can quantify the value of their design work.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive case studies that detail the end-to-end design process for at least two (2) complex workflow-heavy web applications. These should clearly articulate the initial problem statement, user research methodology, design challenges, proposed solutions, and final outcomes.

• Demonstration of impact through quantifiable metrics wherever possible. This includes showing how designs improved user adoption, task completion rates, efficiency, reduced errors, or contributed to key business objectives.

• Evidence of proficiency in defining and utilizing design systems, including examples of reusable components, UI patterns, and style guides, and how these were applied to ensure consistency and scalability.

• Examples of interaction design for complex workflows, showcasing how intricate user journeys were simplified and optimized for multiple user roles within a single application.

Process Documentation:

• Detailed documentation of user research processes, including research plans, methodologies employed (e.g., contextual inquiry, usability testing, interviews), participant profiles, and synthesized insights that informed design decisions.

• Explanations of workflow design and optimization strategies, illustrating how complex multi-step processes were mapped, analyzed, and simplified or automated through design interventions.

• Examples of collaboration with engineering, including how design specifications were created, how design QA was conducted, and how feedback loops were managed to ensure faithful implementation and iterative improvements.

• Demonstration of how design decisions were informed by and contributed to product analytics, A/B testing results, and other quantitative data to drive iterative enhancements and validate design hypotheses.

📝 Enhancement Note: For a Senior Product Designer role, especially in a tech-enabled healthcare company, the portfolio is paramount. It needs to demonstrate not just aesthetic skills but deep problem-solving capabilities, user advocacy, and business acumen. The emphasis on "measurable impact" and "workflow-heavy applications" means candidates should prioritize case studies that showcase complex problem-solving and quantifiable results, rather than just a collection of visual designs.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• Retirement Savings Plan: 401(k) or similar plan, potentially with employer matching.

• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays.

• Professional Development: Opportunities for training, conferences, and skill enhancement, aligned with career growth.

• Remote Work Stipend: Potential for a stipend to support home office setup and ongoing remote work expenses.

Working Hours:

• This is a full-time, exempt position. Standard working hours are typically 40 hours per week, with flexibility often afforded to remote employees to manage their schedules effectively, provided deliverables and collaboration needs are met.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for senior-level product design roles in the US tech market, particularly for remote positions. Actual compensation will vary based on the candidate's specific experience, skills, and the company's compensation strategy. The benefits listed are standard for full-time roles in the US tech industry and are assumed based on common offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Value-Based Care Delivery Systems

Company Size: Q Point Health LLC (Equality Health) is experiencing rapid growth, indicated by its partnership with General Atlantic to fuel expansion and now supports over 800,000 members and more than 4,000 practice sites. This suggests a company size likely in the range of 500-5000 employees, operating in a dynamic and scaling environment.

Founded: 2015

Company Description: Equality Health is an integrated, tech-enabled healthcare delivery system focused on improving health and wellness for diverse and underserved populations. They aim to increase access to value-based care through their proprietary technology platform, CareEmpower™, and supplemental care management services, working with managed care plans and health systems to improve outcomes and lower costs.

Team Structure:

• The Senior Product Designer reports to the Chief Product and Technology Officer (CPTO), indicating a high level of visibility and strategic importance for the role.

• The role is within the Product Development department, part of the Product & Technology division, emphasizing a direct connection to product strategy and execution.

Methodology:

• User-Centered Design: The company's mission and the role's description emphasize a strong commitment to understanding and serving diverse populations through user-centered research and design.

• Data-Driven Decision Making: The role is expected to leverage product analytics, funnel data, and A/B testing to inform design improvements and validate solutions.

• Agile Development: Collaboration with Engineering in agile product teams suggests an iterative development process focused on delivering value in cycles.

• Value-Based Care Focus: All product development and design decisions are implicitly guided by the principles of improving health outcomes, lowering costs, and enhancing the patient and provider experience within a value-based care framework.

Company Website: https://www.equalityhealth.com/

📝 Enhancement Note: The company's mission to serve diverse and underserved populations is a key cultural driver. The partnership with General Atlantic signifies a growth-oriented, ambitious environment. The reporting structure to the CPTO suggests that product and technology, including design, are central to the company's strategy.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This level signifies a high degree of autonomy, expertise, and leadership within the design discipline. The role is expected to drive complex projects, mentor junior designers (though not a formal people manager role), and significantly influence product strategy and user experience. The focus is on deep specialization and impact within the product domain.

Reporting Structure: The Senior Product Designer reports directly to the Chief Product and Technology Officer (CPTO). This high-level reporting line offers significant exposure to executive leadership and strategic discussions, providing opportunities to influence the broader product and technology vision.

Operations Impact: The Senior Product Designer's work directly impacts the usability, adoption, and operational efficiency of critical healthcare delivery platforms like CareEmpower. By translating complex workflows into intuitive experiences, this role directly contributes to:

• Improved health outcomes for diverse populations.

• Reduced operational costs for healthcare providers and payers.

• Increased efficiency for clinical and operational staff.

• Enhanced user satisfaction and engagement with the platform.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Product Designer or Design Manager role as the team expands, taking on more formal leadership responsibilities, team management, and strategic direction for the design function.

• Product Strategy Influence: Deeper involvement in product strategy, roadmap planning, and user research initiatives, potentially leading to roles focused on Product Strategy or UX Research Leadership.

• Domain Expertise: Becoming a recognized expert in designing for value-based care and healthcare technology, a highly sought-after specialization.

• Cross-Functional Advancement: Opportunities to leverage design thinking and user advocacy skills in Product Management or strategic initiatives within the company.

📝 Enhancement Note: The direct reporting to the CPTO is a significant indicator of the role's strategic importance and the potential for high-impact work and visibility. The growth opportunities lean towards deepening design expertise, strategic influence, and potential leadership within a rapidly growing organization.

🌐 Work Environment

Office Type: Fully Remote. This arrangement offers flexibility and allows employees to work from any location within the United States.

Office Location(s): United States. While fully remote, the company operates within the US market and has established headquarters and operational presence, implying adherence to US labor laws and potentially a strong sense of national presence.

Workspace Context:

• Collaborative Environment: Despite being remote, the role emphasizes close collaboration with Product, Engineering, Clinical Operations, and Data teams. This necessitates strong virtual collaboration tools and practices.

• Tools and Technology: Access to modern design and prototyping tools (e.g., Figma), collaboration platforms (e.g., Slack, Teams), and project management software will be essential for effective remote work.

• Operations Team Interaction: Regular virtual meetings, design reviews, user research sessions, and cross-functional workshops will be key to integrating with the broader operations and product teams.

Work Schedule:

• Standard 40-hour work week, with flexibility for remote employees to manage their time. The focus will be on meeting deadlines, participating in scheduled meetings, and ensuring availability for critical collaboration periods, especially across different time zones within the US.

📝 Enhancement Note: The fully remote nature of the role requires a candidate who is self-motivated, disciplined, and proficient in virtual collaboration. The company's operations in the US market mean that coordination across different US time zones will likely be a factor.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and alignment with the role's core requirements.

• Design Challenge/Portfolio Review: Candidates will likely be asked to present their portfolio, walking through 1-2 key case studies. This may be followed by a design challenge (e.g., a take-home assignment or a live design exercise) to assess problem-solving skills, design process, and execution.

• Cross-Functional Interviews: Interviews with key stakeholders, including Product Managers, Engineering Leads, and potentially members of the Clinical Operations or Data teams, to evaluate collaboration style, communication skills, and understanding of the healthcare domain.

• Executive Interview: A final interview with the Chief Product and Technology Officer (CPTO) to assess strategic thinking, leadership potential, and cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best represent your experience with complex workflow design, user research, and measurable impact, ideally in enterprise SaaS or healthcare contexts.

• Tell a Story: For each case study, clearly articulate the problem, your role and process, the challenges faced, your design solutions, and the outcomes achieved. Use visuals (sketches, wireframes, prototypes, final UIs) to illustrate your journey.

• Quantify Impact: Highlight any metrics or results that demonstrate the success of your designs. If direct metrics aren't available, explain the qualitative impact and potential business value.

• Showcase Research & Process: Detail your user research methods, how you synthesized findings, and how those insights directly influenced your design decisions. Demonstrate your understanding of agile processes and collaboration with engineering.

• Highlight Role-Based Design: Specifically address how you designed for multiple user roles and complex workflows, showcasing your ability to create intuitive experiences for diverse needs within a single product.

• Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs you made, challenges you encountered, and how you would approach specific scenarios relevant to Q Point Health's products.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly research Q Point Health, Equality Health's mission, the CareEmpower platform, and the value-based care industry to inform your approach.

• Focus on Process: Demonstrate a clear, well-reasoned design process, even if you can't complete every step within the given time. Articulate your assumptions and how you would validate them.

• Prioritize: Identify the most critical aspects of the challenge and focus your efforts there. It’s better to do a few things well than many things superficially.

• Communicate Effectively: Clearly articulate your thought process, design rationale, and any trade-offs you made. Practice presenting your work concisely and persuasively.

📝 Enhancement Note: Given the senior nature of the role and the emphasis on impact, expect a rigorous portfolio review and potentially a design challenge that tests practical problem-solving and strategic thinking within the healthcare domain.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly proficient, including advanced features like component libraries, auto-layout, and collaborative workflows).

• User Research Tools: Tools for conducting remote interviews and usability testing (e.g., Zoom, UserTesting.com, Lookback).

• Wireframing & Flow Tools: Potentially tools like Miro or FigJam for ideation and flow mapping, in addition to Figma's capabilities.

Analytics & Reporting:

• Familiarity with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and identify friction points.

• Experience interpreting data from A/B testing platforms and structured usability experiments.

CRM & Automation:

• CRM: Experience designing for or improving CRM systems, with a specific mention of Salesforce being a plus. This implies understanding workflows related to sales, customer support, and operational management within a CRM context.

• Workflow Automation: Understanding of how design can facilitate or improve automated workflows within enterprise applications.

• Collaboration Tools: Proficiency with communication and project management tools essential for remote work and cross-functional collaboration (e.g., Slack, Microsoft Teams, Jira, Asana).

📝 Enhancement Note: Figma is explicitly mentioned as a required skill. The emphasis on data and CRM suggests that the designer needs to be comfortable working with data-driven insights and understanding operational tooling like Salesforce.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of diverse populations, particularly those underserved by traditional healthcare systems, through empathetic design and rigorous research.

• Impact-Driven: A focus on delivering tangible results that improve health outcomes, reduce costs, and enhance the efficiency of healthcare delivery, with a strong emphasis on measuring and demonstrating the value of design work.

• Collaboration & Transparency: Fostering an environment of open communication and partnership across Product, Engineering, Clinical Operations, and Data teams to achieve shared goals and drive collective success.

• Innovation & Adaptability: Embracing new technologies and methodologies to continuously improve products and processes, particularly within the rapidly evolving value-based care landscape.

• Inclusivity & Accessibility: A dedication to designing products that are usable and accessible to all individuals, regardless of their background, ability, or technical proficiency, reflecting the company's mission.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless integration with Product Management, Engineering, Clinical Operations, and Data Science teams, working collaboratively to define problems, design solutions, and iterate based on feedback.

• Data-Informed Design: A collaborative approach that leverages data analytics and user research to inform design decisions and validate hypotheses, ensuring that designs are both user-friendly and strategically effective.

• Agile Partnership: Working closely with engineering teams in an agile framework, participating in sprints, providing clear design specifications, and engaging in design QA to ensure high-quality implementation.

• Stakeholder Engagement: Proactive communication and facilitation with stakeholders across various departments to gather input, align on design direction, and ensure buy-in for proposed solutions.

📝 Enhancement Note: The company's mission heavily influences its culture. Expect a team that is passionate about improving healthcare access and outcomes, values data-driven decisions, and operates with a high degree of collaboration, especially given the remote setup.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Workflows in Healthcare: Translating intricate clinical and operational processes into intuitive, efficient user experiences within a highly regulated industry requires deep UX expertise and domain understanding.

• Balancing Multiple User Roles: Creating a unified platform that effectively serves the distinct needs and workflows of various user groups (clinicians, administrators, operations staff) without compromising usability for any one group.

• Data Integration and Interpretation: Effectively utilizing diverse data sources (product analytics, user feedback, operational metrics) to drive design decisions and measure impact, especially in a complex healthcare ecosystem.

• Remote Collaboration Dynamics: Maintaining strong team cohesion, effective communication, and efficient design processes within a fully remote environment.

• Evolving Value-Based Care Landscape: Adapting designs to meet the changing demands, regulations, and technological advancements within the value-based care sector.

Learning & Development Opportunities:

• Deepen Healthcare Domain Expertise: Gain specialized knowledge in value-based care models, clinical workflows, healthcare regulations (HIPAA), and health-tech innovation.

• Advanced UX/UI Skills: Opportunities to refine skills in areas like complex information architecture, design system management, accessibility standards, and advanced prototyping techniques.

• Strategic Product Influence: Develop capabilities in influencing product strategy, roadmap planning, and user research leadership within a growth-stage company.

• Cross-Functional Leadership: Enhance skills in stakeholder management, communication, and collaboration across diverse teams (Product, Engineering, Data, Clinical Operations).

• Industry Engagement: Potential to attend relevant industry conferences (e.g., healthcare tech, UX design) and pursue certifications to stay at the forefront of the field.

📝 Enhancement Note: The challenges presented are common in senior product design roles within specialized industries like healthcare. The growth opportunities reflect a path for deepening expertise and increasing strategic influence within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for multiple, distinct user roles within a single application. How did you approach defining their unique needs and ensuring a cohesive user experience?" (Focus on information architecture, role-based UI, and workflow simplification.)

• "Walk us through a complex workflow you designed. What was the problem, what research did you conduct, what were the key design decisions, and what was the impact?" (Emphasize your process, user advocacy, and ability to quantify results.)

• "How do you balance user needs with business objectives and technical constraints when designing a product?" (Discuss your approach to trade-offs, prioritization, and stakeholder negotiation.)

Company & Culture Questions:

• "Why are you interested in Q Point Health and our mission to improve healthcare for diverse populations?" (Research the company's mission, values, and recent news.)

• "How do you approach collaboration with Product Managers and Engineers, especially in a remote setting?" (Highlight your experience in agile teams and your communication strategies.)

• "Describe your experience with designing within regulated industries like healthcare." (Showcase your understanding of compliance, privacy, and security considerations like HIPAA.)

Portfolio Presentation Strategy:

• Structure is Key: For each case study, follow a clear narrative: Problem -> Your Role & Process -> Research -> Design Solutions -> Outcomes/Impact.

• Visual Storytelling: Use high-quality visuals (sketches, wireframes, user flows, prototypes, final UIs) to illustrate your design journey and decision-making.

• Focus on Impact: Clearly articulate the measurable results or positive outcomes achieved by your designs. Quantify wherever possible.

• Explain Your 'Why': Be prepared to explain the rationale behind your design choices, the trade-offs you made, and how your solutions addressed the core user needs and business objectives.

• Showcase Figma Proficiency: Highlight how you leveraged Figma's capabilities for efficient design, prototyping, and collaboration, and how you contributed to or utilized design systems.

Challenge Preparation:

• Think Aloud: If given a live exercise, vocalize your thought process, assumptions, and questions.

• Deconstruct the Problem: Break down the challenge into smaller, manageable parts.

• Prioritize and Scope: Identify the most critical user needs or business goals to address within the given timeframe.

• Focus on Process: Demonstrate a structured approach to problem-solving, even if you can't complete every step.

📝 Enhancement Note: Expect interview questions that probe your design process, problem-solving skills, collaboration abilities, and understanding of the healthcare domain. Prepare to articulate your impact with data and showcase your Figma expertise.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the ADP WorkNow portal via the provided link.

• Curate Your Portfolio: Select 2-3 of your most compelling case studies that demonstrate end-to-end product design, complex workflow experience, user research, and measurable impact. Ensure they highlight your proficiency with Figma and your ability to design for multiple user roles.

• Tailor Your Resume: Optimize your resume to clearly articulate your 6+ years of relevant UX/Product Design experience, emphasizing achievements in enterprise SaaS and/or healthcare settings. Use keywords from the job description such as "UX/UI," "user research," "workflow design," "Figma," "design system," and "value-based care."

• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on telling a clear, concise, and impactful story about the problem, your process, your solutions, and the outcomes. Be ready to answer detailed questions about your design decisions.

• Research Q Point Health: Familiarize yourself with Equality Health's mission, values, the CareEmpower platform, and the broader value-based care industry to articulate your motivations and demonstrate cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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