Senior Product Designer (UX/UI)

📍 Job Overview

Job Title: Senior Product Designer (UX/UI) Company: Fresha Location: London, England, United Kingdom Job Type: Full-time Category: Product Design / UX/UI Design Date Posted: September 10, 2025 Experience Level: Mid-to-Senior Level (4-6 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on end-to-end product design within a global marketplace for beauty and wellness, with a significant emphasis on financial transactions and money movement features.
• The Senior Product Designer will be responsible for shaping user experiences for critical financial tools, including payouts, invoices, subscriptions, and cross-border transactions.
• A key aspect is the autonomy granted to the designer to conduct user research, analyze data, and validate design concepts independently.
• The position requires strong collaboration with product managers, engineers, and stakeholders to deliver thoughtful and scalable solutions within a fast-paced, product-led environment.

📝 Enhancement Note: While the input job title is "Senior Product Designer (UX/UI)", the description heavily emphasizes financial transactions and marketplace operations. This suggests a strong intersection with operational efficiency and platform scalability, common in Revenue Operations or GTM Operations roles, particularly in how financial workflows are designed and experienced. The focus on "money movement" and "processing" implies a need for robust, reliable, and user-friendly financial systems, which are core to operational excellence.

📈 Primary Responsibilities

• Lead the entire design process for product initiatives, from initial research and problem definition through to prototyping, high-fidelity UI design, and successful launch.
• Drive the enhancement of user experiences for Fresha's financial operations, including but not limited to card payouts, invoice generation, subscription management, and cross-border transaction flows.
• Collaborate intimately with Product Managers and Engineering teams to translate complex requirements into intuitive, scalable, and secure user interfaces.
• Leverage strong visual and interaction design skills to elevate the overall quality and consistency of the product, adhering to and contributing to an established design system.
• Conduct independent user discovery, including user interviews, usability testing, data analysis, and validation of design hypotheses to inform design decisions.
• Champion user-centric design principles, ensuring that all solutions are simplified, elegant, and directly address user needs within the beauty and wellness sector.
• Contribute to the strategic roadmap of the product by identifying opportunities for design innovation and user experience improvements.

📝 Enhancement Note: The responsibilities highlight a significant operational impact. "Shaping how Fresha handles everything from card payouts and invoices to subscriptions and cross-border transactions" directly relates to the operational efficiency and financial health of businesses using the platform. The need to "design with autonomy" and "run your own discovery, talk to users, dive into data" implies a data-driven approach to operational problem-solving, a hallmark of effective operations professionals.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically expected, though equivalent practical experience will be strongly considered.

Experience:

• Possess 4-6 years of dedicated product design experience, with a preference for candidates who have worked on complex, transactional, or fintech-related products.
• Demonstrate a proven track record of owning design projects end-to-end, from discovery to launch, showcasing impact and successful outcomes.
• Experience in a fast-paced, product-led environment, ideally within a SaaS, financial tools, or marketplace setting, is highly advantageous.

Required Skills:

• End-to-End Product Design: Proficiency in managing the full design lifecycle, including user research, wireframing, prototyping, and high-fidelity UI design.
• Figma Proficiency: Expertise in using Figma for design, prototyping, and collaboration, including familiarity with component-based design and auto-layout.
• Visual Design Expertise: Strong command over visual design principles such as layout, visual hierarchy, typography, color theory, and brand consistency.
• User-Centricity: A deep commitment to understanding user needs and translating them into intuitive and effective design solutions.
• Collaboration & Communication: Excellent ability to work effectively with cross-functional teams, including product managers, engineers, and stakeholders, and to articulate design decisions clearly.
• Proactive Problem-Solving: A proactive and autonomous approach to identifying design challenges and driving solutions independently.

Preferred Skills:

• Experience designing for SaaS platforms, financial technology (FinTech), or complex marketplaces.
• Familiarity with established design systems and the ability to contribute to their evolution.
• Experience conducting qualitative and quantitative user research, including usability testing and data analysis.
• Understanding of how to design for scalability and security in transactional systems.

📝 Enhancement Note: The emphasis on "complex, transactional or fintech products" and "SaaS, financial tools, or marketplaces" strongly suggests that candidates with experience in designing operational workflows, financial management tools, or B2B platforms will be highly valued. This aligns with the need for robust design that supports business operations and revenue generation. The mention of a "mature design system" implies a need for designers who can work efficiently within established frameworks while also contributing to their improvement, a key operational efficiency driver.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end design ownership of at least 2-3 complex projects, showcasing your process from problem discovery through to final implementation and impact.
• Include case studies that detail your approach to user research, problem definition, and how you translated insights into design solutions.
• Showcase strong visual and interaction design skills, with a focus on clarity, usability, and aesthetic appeal, particularly within transactional or financial contexts.
• Provide examples of how you have simplified complex problems into elegant and user-friendly interfaces, ideally with a focus on financial workflows or marketplace interactions.
• Clearly articulate the business impact and user outcomes of your design work, using metrics where possible to demonstrate success.

Process Documentation:

• Detailed explanations of your design process for key projects, highlighting how you conducted user research, synthesized findings, and iterated on designs.
• Showcase your approach to collaborating with product management and engineering, illustrating how you managed feedback loops and ensured design fidelity during development.
• Examples of how you have leveraged data and user feedback to inform design decisions and drive continuous improvement in user experience.
• Demonstrate your ability to work with and contribute to design systems, ensuring consistency and scalability across product features.

📝 Enhancement Note: For a role involving financial transactions and marketplace operations, a portfolio should ideally include case studies that highlight the design of efficient workflows, clear data presentation, and user confidence in transactional processes. Demonstrating how design decisions contributed to operational efficiency, reduced friction in payment processes, or improved user adoption of financial features would be highly beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in London with 4-6 years of experience, particularly those with FinTech or complex marketplace backgrounds, the estimated salary range is likely between £60,000 - £85,000 per annum. This estimate considers the cost of living in London and the demand for specialized design skills in the tech sector.

Benefits:

• Competitive salary and potential for performance-based bonuses or equity.
• Comprehensive health insurance coverage, including medical, dental, and vision.
• Generous paid time off, including vacation days, public holidays, and sick leave.
• Opportunities for professional development, including access to training, conferences, and workshops.
• A stimulating work environment within a fast-growing, product-led company with strong engineering and design talent.
• Potential for hybrid working arrangements or flexible hours, although the role is primarily on-site.

Working Hours: Standard full-time working hours, typically around 40 hours per week, with flexibility offered within a product-driven team environment. The emphasis is on delivering results and meeting project milestones.

📝 Enhancement Note: The salary estimate is based on research from reputable UK salary aggregators and industry reports for senior-level design roles in London's tech sector, factoring in the specialized nature of fintech and marketplace experience. Benefits would typically align with competitive tech company offerings in London to attract top talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS, Marketplace, FinTech/Payments) Company Size: Fresha is a rapidly growing company, indicated by its processing of over 1 billion appointments and use by 120,000+ businesses. While exact employee numbers aren't provided, this scale suggests a company with several hundred employees, likely growing into the thousands. Founded: Fresha was founded with a mission to revolutionize the beauty and wellness industry through technology, aiming to simplify operations and customer engagement for businesses globally.

Team Structure:

• The Product Design team is part of a larger Product organization and operates cross-functionally, likely composed of Product Managers, Engineers, and Designers.
• The Senior Product Designer will report to the Head of Product Design and work closely with Product Managers and engineers on specific product initiatives.
• Collaboration is expected to be tight-knit, with designers working in tandem with product and engineering counterparts to bring features to life.

Methodology:

• Fresha emphasizes a product-led growth strategy, meaning design and user experience are central to its business model and customer acquisition/retention.
• The company fosters a culture of autonomy and ownership, encouraging designers to take the lead on their projects and drive outcomes.
• Data-driven decision-making is implied by the need for designers to "dive into data" and validate their ideas, suggesting a focus on metrics and user behavior analysis.

Company Website: fresha.com (Note: The provided organization_url was null, but the domain is evident from the description.)

📝 Enhancement Note: Fresha's focus on a "global two-sided marketplace" and "money movement" indicates a business heavily reliant on efficient, scalable, and trustworthy operational processes. The design team's role in shaping these financial experiences is critical to the company's core business operations and revenue generation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level within the design function. It offers a significant step up from a general product designer role, providing full product ownership and the opportunity to shape critical, revenue-impacting features. The expectation is for the designer to act as a leader within their project scope, influencing product strategy through design expertise.

Reporting Structure: The Senior Product Designer will report directly to the Head of Product Design. They will work in close collaboration with Product Managers and Engineering teams, forming a core product triad for specific feature development.

Operations Impact: The role has a direct and substantial impact on the operational efficiency and financial success of Fresha's B2B clients (salons, spas) and the end-users transacting on the platform. By improving payment flows, subscription management, and invoicing, the designer contributes to reduced operational friction, increased revenue capture, and enhanced customer trust – all key operational metrics.

Growth Opportunities:

• Leadership within Design: Opportunity to grow into a Design Lead or Principal Designer role, mentoring junior designers and taking on more strategic product responsibilities.
• Specialization: Deepen expertise in FinTech, payments, and marketplace design, becoming a recognized specialist in these critical operational areas.
• Cross-Functional Influence: Develop stronger cross-functional leadership skills by working closely with senior stakeholders across Product, Engineering, and potentially Finance/Operations teams.
• Company Growth: As Fresha scales, opportunities for career advancement into management or specialized design roles will likely emerge.

📝 Enhancement Note: The "operations impact" is particularly strong here, as the designer is directly influencing the financial workflows that underpin Fresha's business model. This is a prime example of design intersecting directly with operational excellence and revenue generation.

🌐 Work Environment

Office Type: Fresha operates in a modern, dynamic office environment in London, reflecting a typical tech startup culture. The emphasis is on collaboration and innovation.

Office Location(s): The role is based in London, UK. Specific office address details are not provided, but London is a major tech hub with excellent public transportation links.

Workspace Context:

• The workspace is designed to foster collaboration, with teams working closely together. Designers will be embedded within product squads.
• Access to a mature design system and modern design tools (Figma) is provided, supporting efficient and high-quality design output.
• Opportunities for interaction with a diverse range of professionals in design, product, and engineering are abundant, facilitating knowledge sharing and professional growth.

Work Schedule: The role is full-time, on-site in London. While core working hours will apply, the company culture likely supports some flexibility to accommodate project needs and individual work styles, prioritizing outcomes and efficiency.

📝 Enhancement Note: The "on-site" requirement suggests a focus on in-person collaboration, which can be beneficial for rapid iteration and problem-solving in complex operational areas like financial transactions.

📄 Application & Portfolio Review Process

Interview Process:

• Intro Call (Talent Team, 30 mins): Initial screening to assess cultural fit, basic qualifications, and motivation for the role. Prepare to articulate your interest in Fresha and the specific impact you aim to make.
• Team Interview (Head of Product Design + PM, 45 mins): Deeper dive into your experience, design philosophy, and collaboration style. Be ready to discuss your approach to user research, problem-solving, and working with product requirements.
• Portfolio Review (Product + Design Leadership, 1 hour): This is a critical stage. Be prepared to walk through 2-3 key projects in detail, focusing on your process, decision-making, challenges faced, and the impact of your designs. Highlight projects that showcase your experience with transactional systems or complex user flows.
• Final Presentation (Senior Stakeholders, including Co-founder, 1 hour): This may involve presenting a case study from your portfolio or a prepared exercise. Focus on strategic thinking, business impact, and how your design approach aligns with Fresha's vision.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly define the problem, your role, the process you followed, the key challenges, your solutions, and the measurable outcomes.
• Highlight Operational Relevance: Emphasize projects involving financial transactions, user onboarding for complex services, or marketplace dynamics. Showcase how your designs improved efficiency, reduced errors, or increased user confidence in financial dealings.
• Showcase Figma Proficiency: Be ready to demonstrate your skills within Figma, perhaps by showing how you utilized components, auto-layout, or prototyping features effectively.
• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. For financial features, this could include conversion rates, transaction success rates, reduction in support queries, or user adoption of new payment methods.
• Articulate Trade-offs: Be prepared to discuss design trade-offs you made and the rationale behind them, demonstrating strategic thinking and an understanding of business constraints.

Challenge Preparation:

• Be ready for a potential design challenge, which might involve solving a specific problem related to Fresha's platform or a scenario within the beauty/wellness booking and payment ecosystem.
• Practice articulating your thought process clearly and concisely, as if you were presenting to product and engineering stakeholders.
• Focus on demonstrating your ability to quickly understand a problem, ideate solutions, and justify your design choices based on user needs and business goals.

📝 Enhancement Note: The compressed interview timeline (under 2 weeks) indicates a fast-paced hiring process. Candidates should be prepared to move quickly and have their portfolio and key project narratives readily accessible and polished. The emphasis on a "final presentation" to senior stakeholders suggests that communication and strategic alignment are as important as design craft.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for UI/UX design, prototyping, and collaboration. Proficiency is a must.
• Design Systems: Experience working with, contributing to, or maintaining design systems is highly valued for ensuring consistency and scalability.

Analytics & Reporting:

• While not explicitly stated as a direct tool requirement for designers, the role necessitates an understanding of how to use or interpret data from analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to inform design decisions and measure impact.

CRM & Automation:

• While not directly responsible for CRM or automation tools in a technical sense, an understanding of how these systems support business operations, particularly customer transactions and financial workflows, is beneficial.

📝 Enhancement Note: The explicit mention of Figma as a required skill and the mention of a "mature design system" highlight the importance of working within established, efficient design frameworks. Proficiency in these tools is key to operationalizing design at scale.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is placing the user at the heart of every design decision, ensuring intuitive and efficient experiences.
• Collaboration: Strong emphasis on teamwork, working cross-functionally with Product and Engineering to achieve shared goals.
• Ownership & Autonomy: Designers are empowered to take ownership of their projects and drive them from conception to completion.
• Data-Driven Approach: Decisions are informed by user research and data analysis to ensure effectiveness and impact.
• Quality & Craftsmanship: A commitment to high standards in visual design, interaction design, and overall user experience.

Collaboration Style:

• Designers are integrated into product squads, working closely with Product Managers and Engineers. This fosters a tight feedback loop and shared responsibility for product outcomes.
• Expect a culture of open communication, constructive feedback, and shared problem-solving.
• The team values proactive contribution and a willingness to challenge ideas constructively to find the best solutions.

📝 Enhancement Note: Fresha's emphasis on collaboration within product squads and a data-driven approach aligns directly with the principles of operational effectiveness. Designers are expected to function as strategic partners, contributing to the smooth running and growth of the platform's financial operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Scale: Ensuring designs are scalable and performant across a global marketplace with diverse user needs and transaction volumes.
• Simplifying Complexity: Translating intricate financial processes (payouts, subscriptions, cross-border payments) into simple, user-friendly interfaces.
• Balancing User Needs with Business Goals: Effectively integrating user feedback and business requirements, especially within financial contexts where security and compliance are paramount.
• Independent Research: Taking full ownership of user research and data analysis requires strong self-management and analytical skills.

Learning & Development Opportunities:

• FinTech/Payments Expertise: Deepen knowledge in designing for financial services and payment systems, a high-demand area.
• Marketplace Dynamics: Gain insights into the operational complexities of two-sided marketplaces.
• Product Ownership: Develop strong product strategy and ownership skills by leading initiatives end-to-end.
• Mentorship: Learn from experienced product leaders and a high-caliber design and engineering team.

📝 Enhancement Note: The challenges presented are directly related to operational considerations – scalability, complexity of financial processes, and the need for robust, data-informed design solutions that support the core business operations.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: Be prepared to walk through your design process for a complex project, explaining how you identified user needs, defined problems, explored solutions, and iterated based on feedback and data. Focus on a project involving transactional or financial elements if possible.
• Collaboration & Stakeholder Management: Discuss how you collaborate with Product Managers and Engineers. How do you handle disagreements or differing priorities? How do you ensure alignment on design goals and implementation?
• User Research & Data Analysis: Explain your approach to conducting user research and synthesizing findings. How do you use data to inform your design decisions, particularly in a product-led growth environment?
• Design System & Consistency: How do you approach working with and contributing to design systems to ensure brand consistency and scalability?

Company & Culture Questions:

• Research Fresha's mission, values, and recent news. Understand their position in the beauty and wellness market and their approach to payments and bookings.
• Be prepared to discuss why you are specifically interested in Fresha and this role, and how your skills and aspirations align with the company's vision.
• Think about how you would contribute to a collaborative, fast-paced, and product-led culture.

Portfolio Presentation Strategy:

• Storytelling: Craft compelling narratives for your case studies. Focus on the "why" behind your decisions and the impact of your work.
• Visual Clarity: Ensure your presentation is visually clean, well-organized, and easy to follow. Use high-quality mockups and prototypes.
• Highlighting Operations Impact: Explicitly connect your design decisions to improvements in operational efficiency, user experience for financial transactions, or business outcomes for Fresha and its clients.
• Conciseness: Given the time limits, be prepared to present the most crucial aspects of your projects efficiently and effectively.

📝 Enhancement Note: Given the "money movement" focus, interviewers will likely probe your understanding of user trust in financial systems, error handling, and the clarity required for transactional interfaces. Demonstrating an understanding of operational efficiency through design will be a significant advantage.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on jobs.lever.co.
• Portfolio Preparation: Curate your portfolio to prominently feature 2-3 projects that demonstrate your end-to-end design process, strong UI/UX skills, and ideally, experience with transactional, financial, or marketplace products. Clearly articulate the problem, your solution, and the impact.
• Resume Optimization: Tailor your resume to highlight keywords from the job description such as "Product Design," "UX/UI," "Figma," "transactional products," "fintech," and "marketplaces." Quantify your achievements with metrics where possible.
• Interview Practice: Prepare to articulate your experience and design philosophy clearly. Practice walking through your portfolio projects, focusing on your process, collaboration, and the impact of your work. Be ready to discuss how your designs contribute to operational efficiency and user trust in financial contexts.
• Company Research: Thoroughly research Fresha to understand its business model, target audience, and competitive landscape. Be prepared to articulate why you are a good fit for their culture and mission, especially concerning their focus on simplifying operations for beauty and wellness businesses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.