Senior Product Designer - UX

📍 Job Overview

Job Title: Senior Product Designer - UX
Company: Arcadis
Location: Toronto, ON, Canada; Fredericton, NB, Canada
Job Type: Full-time
Category: Product Design / User Experience (UX)
Date Posted: 2026-01-05
Experience Level: 5+ Years
Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for innovative B2B(2C) digital products within the mobility and transportation sector, focusing on creating intuitive and actionable user experiences for complex enterprise applications.
• Drive the creation of world-class user experiences for HotSpot, Arcadis's end-to-end parking solution, by integrating transit, parking, and taxi services and providing predictive insights for better urban mobility decision-making.
• Champion a user-centric design culture by conducting user research, translating complex requirements into scalable solutions, and fostering collaboration across product management, engineering, and customer-facing teams.
• Contribute to the evolution of a comprehensive design system through the design and maintenance of UI components, ensuring consistency and quality across all digital products.
• Mentor junior designers, promoting a culture of creativity, innovation, and continuous improvement within the design team.

📝 Enhancement Note: The role emphasizes a strong B2B(2C) focus, indicating a need for designers who can navigate complex enterprise systems while also considering the end-user experience in areas like urban mobility and transportation. The mention of "HotSpot" suggests a specific product line where the designer will have significant impact, requiring an understanding of transportation ecosystems and data-driven decision-making.

📈 Primary Responsibilities

• Lead the complete design lifecycle for enterprise-level applications, transforming intricate systems into intuitive and actionable user interfaces.
• Collaborate closely with product managers and stakeholders to translate business and technical requirements into clear, user-centered design specifications.
• Develop and refine user flows, wireframes, mockups, and interactive prototypes to ensure a consistent, scalable, and high-quality user experience across platforms.
• Conduct comprehensive user research, including interviews and usability testing, to gather insights into user behaviors, motivations, and pain points, validating design decisions.
• Propose and test design hypotheses through iterative experimentation and feedback loops to drive continuous improvement and product innovation.
• Design, document, and maintain reusable UI components within the established design system, ensuring adherence to brand guidelines and fostering consistency.
• Partner effectively with engineering teams to ensure design integrity and pixel-perfect implementation throughout the development process.
• Present design concepts, rationale, and user research findings to diverse stakeholder groups, articulating design decisions persuasively.
• Mentor and guide fellow designers, sharing expertise and fostering a collaborative environment that encourages innovation and skill development.
• Contribute to the strategic direction of digital products by providing design expertise and advocating for user needs throughout the product development process.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for end-to-end ownership of design projects, deep collaboration with product and engineering, and a proactive approach to user research and iterative design. The mentoring aspect indicates a leadership expectation within the design team.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for senior-level product design roles. Equivalent practical experience will also be considered.
Experience: A minimum of 5 years of progressive experience in UX/UI design or product design is required, with a demonstrated history of successfully delivering user-centered solutions for both web and mobile applications.

Required Skills:

• User Experience (UX) & User Interface (UI) Design: Proficient in creating intuitive, user-friendly interfaces and comprehensive user journeys for complex B2B(2C) applications.
• Prototyping & Wireframing: Expertise in using tools like Figma, Sketch, Adobe XD, or similar to create high-fidelity mockups and interactive prototypes.
• User Research & Usability Testing: Ability to plan, conduct, and analyze user research to derive actionable insights and validate design decisions.
• Design Systems: Experience in designing, contributing to, and maintaining design systems for consistency and scalability.
• Collaboration & Stakeholder Management: Proven ability to work effectively with cross-functional teams (Product Managers, Engineers, Customer Success) and present design rationale to stakeholders.
• Problem-Solving: Exceptional ability to dissect complex problems and translate them into elegant, scalable, and actionable design solutions.
• Design Thinking: Strong understanding and application of design thinking methodologies to drive innovation and user-centered product development.
• Mentoring: Experience in guiding and mentoring junior designers, fostering skill development and team growth.
• B2B(2C) Design: Experience designing for complex enterprise applications with a clear understanding of end-user needs.
• Web & Mobile Application Design: Proven track record of designing for both web and mobile platforms.

Preferred Skills:

• Enterprise Application Design: Specific experience designing complex, large-scale enterprise software solutions.
• Mobility & Transportation Domain Knowledge: Familiarity with urban mobility, transportation systems, trip planning, or related technologies.
• Data Visualization & Analytics: Ability to design clear and effective data visualizations and dashboards for complex information.
• Agile/Scrum Methodologies: Experience working within Agile development environments.
• Accessibility Standards: Knowledge of WCAG and designing for inclusive user experiences.

📝 Enhancement Note: The emphasis on "enterprise-scale applications" and "complex systems" suggests a need for designers comfortable with intricate workflows and data, not just consumer-facing aesthetics. The B2B(2C) aspect implies a dual focus on organizational needs and individual user experience within those organizations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive design portfolio is mandatory and must be linked on your resume.
• Showcase end-to-end product design projects demonstrating your ability to solve complex user problems.
• Include case studies that highlight your problem-solving approach, design process, and the impact of your solutions.
• Demonstrate experience with user research, wireframing, prototyping, UI design, and user testing.
• Present examples of how you have contributed to or maintained design systems.

Process Documentation:

• Your portfolio should clearly articulate your design process for each project, from initial discovery and research to final delivery and iteration.
• Highlight how you translate business requirements and user needs into intuitive design solutions.
• Showcase your iterative design process, including how you gather feedback and refine designs.
• Illustrate your collaboration with product managers and engineers to ensure successful implementation.

📝 Enhancement Note: The explicit requirement for a portfolio review presentation, focusing on problem-solving and storytelling, suggests that candidates need to prepare a narrative around their work, not just present static artifacts. This means articulating the "why" behind design decisions and the measurable impact achieved.

💵 Compensation & Benefits

Salary Range: $97,000 - $117,000 CAD per year.
Note: This base salary range is an estimate for the hiring range. Actual salaries will vary based on factors such as location (Toronto vs. Fredericton may have slight variations), candidate's skills, depth of experience, and overall qualifications.

Benefits:
While specific benefits are not detailed in the provided text, Arcadis typically offers a comprehensive benefits package for full-time employees, which may include:

• Health, Dental, and Vision Insurance
• Retirement Savings Plans (e.g., RRSP matching)
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Professional Development and Training Opportunities
• Life and Disability Insurance
• Potential for performance-based bonuses
• Employee Assistance Programs

Working Hours: 40 hours per week.
The role is on-site, implying standard office hours, but flexibility may be offered based on team needs and project demands, common in design roles.

📝 Enhancement Note: The salary range is provided in CAD and is specific to the Canadian context. The note about salary variation based on location is important, as cost of living and market rates can differ between Toronto and Fredericton.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consulting, Engineering, Design, Technology, Environmental Services, Transportation. Arcadis is a global leader in natural and built assets, increasingly focused on delivering sustainable design and digital solutions.
Company Size: Over 36,000 employees globally. This indicates a large, established organization with significant resources and a global presence.
Founded: Arcadis has a long history, tracing its origins back to 1888, evolving into a major international consultancy. This suggests a stable, experienced company with a strong foundation.

Team Structure:

• The Senior Product Designer will be part of a design team within Arcadis, likely contributing to digital product development initiatives.
• This team will collaborate closely with Product Management, Engineering, and other cross-functional departments focused on digital solutions in mobility and transportation.
• Reporting structure likely involves a Design Lead or Head of Product/Design within the digital solutions division.

Methodology:

• Arcadis emphasizes a "skills-based approach" to career development, encouraging employees to leverage their unique expertise.
• The company is committed to delivering sustainable solutions and improving quality of life, suggesting a mission-driven approach to projects.
• Design processes will likely integrate design thinking, user-centered methodologies, and iterative development within an Agile framework.
• Data analysis and user insights are critical for informing design decisions, particularly for products aimed at improving urban mobility and transportation efficiency.

Company Website: https://arcadis.com/

📝 Enhancement Note: Arcadis's focus on sustainability and improving quality of life, combined with its global scale and long history, suggests a company that values impact and long-term vision. The "skills-based approach" to careers implies opportunities for specialized growth and recognition of individual contributions.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, responsibility for complex projects, and the ability to influence design strategy and mentor others. It sits above mid-level designers and often reports to a Design Manager or Lead.
Reporting Structure: The Senior Product Designer will likely report to a Design Lead, Product Lead, or Head of Digital Design. They will work collaboratively with Product Managers and Engineering Leads, acting as a key design voice within cross-functional product teams.
Operations Impact: The role has a direct impact on the success of Arcadis's digital products, particularly HotSpot, a key solution for urban mobility. By creating intuitive and effective user experiences, the designer will influence user adoption, customer satisfaction, and ultimately, the business's ability to deliver sustainable transportation solutions and improve urban living.

Growth Opportunities:

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially move into a Design Lead or Managerial role.
• Specialization: Deepen expertise in specific areas of UX/UI design, such as complex enterprise systems, mobility technology, or design system architecture.
• Cross-Functional Exposure: Gain experience working across various Arcadis divisions and on diverse digital transformation projects within the sustainability and infrastructure sectors.
• Continuous Learning: Access to professional development resources, training, and potentially industry conferences to stay abreast of design trends and technologies.
• Impactful Projects: Contribute to solutions that directly impact urban environments and the quality of life for citizens, offering a high degree of job satisfaction.

📝 Enhancement Note: The "skills-based approach" mentioned by Arcadis suggests that career growth may be less about traditional hierarchical progression and more about developing and applying specialized skills, leading to greater impact and recognition.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site," indicating that work will primarily be conducted from Arcadis's offices in Toronto or Fredericton. This suggests a traditional office environment focused on in-person collaboration.
Office Location(s): Toronto, Ontario, Canada and Fredericton, New Brunswick, Canada. These locations offer access to urban centers with established professional communities.

Workspace Context:

• Collaborative Environment: The emphasis on cross-functional teamwork and stakeholder presentations suggests a dynamic office environment where collaboration and communication are key.
• Tools & Technology: Access to standard design software (Figma, Sketch, Adobe Suite) and enterprise collaboration tools will be provided. Arcadis's commitment to digital solutions implies a modern tech stack.
• Team Interaction: Opportunities for direct interaction with product managers, engineers, and fellow designers, fostering a supportive and innovative design community within the company.

Work Schedule: A standard 40-hour work week is specified. While the role is on-site, Arcadis may offer some flexibility in daily start/end times depending on team needs and project deadlines. The focus on iterative design and user feedback means that occasional adjustments to schedules might be necessary to meet project milestones.

📝 Enhancement Note: The on-site requirement means candidates should be prepared for a traditional office setting. The specific locations in Toronto and Fredericton offer different living and working environments, which candidates may wish to consider.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio link to assess qualifications and experience.
• Portfolio Presentation Interview: A key stage where you will present selected case studies from your portfolio. This will likely involve detailing your problem-solving approach, design process, user research findings, and the outcomes of your work. Be prepared to articulate your rationale clearly and answer in-depth questions about your design decisions.
• Technical/Skills Interview: May involve discussions about specific design skills, tools, and methodologies, potentially including design exercises or problem-solving scenarios.
• Cross-Functional Team Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to assess collaboration style, communication skills, and cultural fit.
• Final Interview: Typically with a senior leader (e.g., Head of Design, Director of Product) to discuss overall fit, career aspirations, and strategic alignment.

Portfolio Review Tips:

• Curate Thoughtfully: Select 2-3 projects that best showcase your end-to-end design capabilities, problem-solving skills, and experience with complex enterprise or B2B(2C) applications.
• Tell a Story: Structure each case study as a narrative: the problem, your approach (research, ideation, design), your role, the solutions, and the results (quantifiable if possible).
• Focus on Impact: Clearly articulate the "why" behind your design decisions and how they addressed user needs and business objectives. Highlight any measurable outcomes or improvements.
• Demonstrate Process: Show your thought process, including research methods, iteration cycles, and how you handled challenges or constraints.
• Visual Polish: Ensure your presentation is visually clean, professional, and easy to follow. Use high-quality mockups and prototypes.
• Prepare for Questions: Anticipate questions about your design choices, how you collaborated, how you handled feedback, and what you would do differently.

Challenge Preparation:

• Be prepared for potential design challenges or exercises that may be given during the interview process. These could involve:
  • A short, timed design problem requiring you to outline a solution approach.
  • A discussion-based scenario where you analyze a given design problem.
  • A prompt to critique an existing product interface.
• Focus on demonstrating your structured thinking, problem-solving methodology, and ability to articulate your design strategy concisely.

📝 Enhancement Note: The emphasis on a "portfolio review presentation" and "storytelling skills" suggests that candidates should prepare a compelling narrative around their work, demonstrating not just their design output but also their strategic thinking and communication abilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe XD. Proficiency in at least one is essential.
• User Research Tools: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey).
• Collaboration & Project Management: Tools like Jira, Confluence, Asana, Trello for working within Agile teams and documenting processes.
• Communication: Slack, Microsoft Teams for daily team communication.

Analytics & Reporting:

• While not explicitly a designer's primary tool, familiarity with how to interpret data from analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to inform design decisions is beneficial.
• Experience with dashboarding tools (e.g., Tableau, Power BI) might be useful for understanding how design impacts key performance indicators.

CRM & Automation:

• Understanding of CRM systems (e.g., Salesforce) and how user experience within these systems impacts sales and customer success processes.
• Familiarity with automation principles within product workflows could be advantageous for designing efficient user journeys.

📝 Enhancement Note: While the job description doesn't list specific tools beyond general design software expectations, Arcadis's focus on digital solutions and complex systems implies a need for designers proficient in industry-standard tools and capable of working within a modern technology stack. Figma is a safe assumption for primary design software.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, emphasizing the importance of understanding and addressing user needs in all design decisions.
• Collaboration: Strong emphasis on working effectively with cross-functional teams (Product, Engineering, Stakeholders) to achieve shared goals.
• Innovation & Creativity: Encouraging new ideas and approaches to solve complex problems and shape the future of urban mobility.
• Sustainability: A fundamental principle for Arcadis, likely influencing design choices towards environmentally conscious and socially beneficial solutions.
• Impact & Purpose: A drive to create meaningful work that improves the quality of life and makes a lasting legacy.
• Continuous Improvement: A commitment to iterative design, learning from feedback, and constantly refining products and processes.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be active participants in product teams, working closely with product managers and engineers from discovery through delivery.
• Stakeholder Engagement: Regular presentation and discussion of design concepts and findings with stakeholders to gather feedback and ensure alignment.
• Mentorship & Knowledge Sharing: A culture where senior designers mentor junior colleagues, and where knowledge and best practices are shared within the design team.
• Data-Informed Decision Making: Design choices are expected to be supported by user research, data analysis, and feedback loops.

📝 Enhancement Note: Arcadis's stated values of sustainability, impact, and collaboration are likely to be reflected in the daily work and decision-making processes of the design team. Candidates should align with these values and be prepared to discuss how they embody them.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate urban mobility and transportation systems into intuitive and user-friendly digital experiences for enterprise clients and end-users.
• Balancing Stakeholder Needs: Navigating diverse requirements and expectations from various stakeholders (product, engineering, business, clients) while advocating for the user.
• Driving Adoption of New Technologies: Encouraging the uptake of innovative digital solutions within established transportation ecosystems.
• Global User Diversity: Ensuring designs are culturally relevant and accessible to a wide range of users with varying needs and contexts across North America.
• Maintaining Design Consistency: Ensuring a cohesive user experience across multiple products and platforms, especially as the product suite evolves.

Learning & Development Opportunities:

• Skill Enhancement: Opportunities to deepen expertise in areas like complex enterprise UX, mobility tech, data visualization, and advanced prototyping.
• Industry Engagement: Potential for attending industry conferences, workshops, and training sessions related to UX, product design, and urban mobility.
• Mentorship: Receiving guidance from senior design leaders and opportunities to mentor emerging designers.
• Cross-Disciplinary Projects: Working on projects that span Arcadis's broader expertise in sustainability, engineering, and consultancy, offering a holistic view of business challenges.
• Leadership Track: A clear path for growth into design leadership roles, managing teams and shaping design strategy for Arcadis's digital offerings.

📝 Enhancement Note: The challenges in this role are significant, particularly around the complexity of the domain and the need to balance multiple stakeholder interests. Growth opportunities are strong for those who can navigate these challenges and demonstrate leadership potential.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: "Walk me through a complex enterprise product you designed. What was the problem, your approach, your role, the challenges, and the outcome?" "How do you approach translating complex technical requirements into user-friendly designs?" "Describe a time you used user research to significantly change a product's direction."
• Collaboration & Stakeholder Management: "How do you handle disagreements with product managers or engineers regarding design decisions?" "How do you present design concepts to non-design stakeholders to gain buy-in?" "Describe your experience working with global teams and diverse user bases."
• Design Systems & Iteration: "What is your philosophy on creating and maintaining design systems?" "How do you incorporate feedback and iterate on your designs?" "How do you ensure consistency across multiple products?"

Company & Culture Questions:

• "What interests you about Arcadis and our work in urban mobility?"
• "How do you see your skills contributing to our mission of delivering sustainable solutions?"
• "Describe your ideal team environment and how you contribute to a positive design culture."
• "How do you stay updated on the latest UX/UI trends and technologies?"

Portfolio Presentation Strategy:

• Structure is Key: Prepare a clear narrative for each case study (Problem, Research, Solution, Outcome). Aim for 3 projects max, focusing on depth over breadth.
• Highlight Your Role: Clearly define your contributions, especially if working in a team. Use "I" for your direct actions and "we" for team efforts.
• Show, Don't Just Tell: Use high-fidelity mockups, prototypes, and potentially short video demos. Explain the "why" behind your design choices.
• Quantify Impact: If possible, provide metrics or data that demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved user satisfaction scores).
• Be Ready for Deep Dives: Anticipate detailed questions about your process, decision-making, and challenges encountered. Practice articulating your reasoning concisely and confidently.
• Tailor to Arcadis: Research Arcadis's current digital initiatives and their focus on sustainability and urban mobility. Frame your examples to align with these priorities.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio. Candidates must be able to articulate their design thinking, problem-solving skills, and the impact of their work through compelling storytelling and clear visual evidence.

📌 Application Steps

To apply for this Senior Product Designer - UX position:

• Submit your application, ensuring your resume includes a direct link to your design portfolio.
• Portfolio Curation: Select 2-3 of your strongest end-to-end product design projects that best demonstrate your experience with complex enterprise applications, user research, and problem-solving. Tailor the selection to highlight experience relevant to mobility and transportation if possible.
• Resume Optimization: Ensure your resume clearly highlights your 5+ years of relevant experience, specific UX/UI skills, and uses keywords from the job description (e.g., User Experience, Prototyping, Design Systems, B2B(2C), Enterprise Applications).
• Prepare Your Portfolio Presentation: Practice presenting your selected case studies. Focus on storytelling, clearly explaining your process, the problems you solved, your design rationale, and the impact of your work. Be ready to answer in-depth questions about your design decisions and collaboration.
• Company Research: Familiarize yourself with Arcadis's mission, values, and their work in sustainability and urban mobility. Understand their digital solutions and the "HotSpot" product to better articulate your interest and fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.