Senior Product Designer, ScaledOps (Market Intelligence)

📍 Job Overview

Job Title: Senior Product Designer, ScaledOps (Market Intelligence) Company: Grab Location: Petaling Jaya, Selangor, Malaysia Job Type: Full-time Category: Product Design / Operations Technology Date Posted: December 22, 2025 Experience Level: Senior (Implied 5-10 years) Remote Status: On-site

🚀 Role Summary

• Drive the development of innovative marketplace intelligence capabilities through human-centric design and data visualization.
• Design solutions that empower internal operations teams to make better, data-driven decisions for market observation, driver-partner performance, and operational automation.
• Collaborate extensively with cross-functional teams, including Product, Engineering, Data Science, and Analytics, to deliver impactful solutions across the region.
• Focus on creating simple yet delightful user experiences for both internal stakeholders and the broader Grab ecosystem of over 40 million customers and driver-partners.

📝 Enhancement Note: While the title is "Senior Product Designer," the focus on "ScaledOps (Market Intelligence)" and the responsibilities related to "operations automation," "AI diagnostics," and "forecasting" strongly indicate this role will operate at the intersection of product design and operational efficiency. Candidates should prepare to discuss how design thinking can directly impact operational workflows and improve business outcomes within a large-scale tech organization.

📈 Primary Responsibilities

• Lead the end-to-end design process for ScaledOps initiatives, from problem exploration and user research to solution discovery, design, and delivery.
• Conduct user research in collaboration with operations teams to uncover pain points and validate design assumptions for internal tools and dashboards.
• Develop problem-framing approaches and design new starting points that lead to innovative solutions, not just incremental improvements.
• Create intuitive and impactful design solutions for complex, abstract problems, ensuring seamless integration across multiple 'products' within the Grab experience.
• Produce high-quality visual designs that enhance the consistency, credibility, and overall user experience of internal tools and dashboards.
• Effectively communicate and advocate for design rationale to senior stakeholders, driving alignment and buy-in across domains, functions, and teams.
• Facilitate collaborative workshops and discussions to drive alignment, efficiency, and shared understanding among diverse teams.
• Ensure design solutions address value, usability, feasibility, and viability, managing trade-offs with minimal waste and safeguarding project goals.

📝 Enhancement Note: The responsibilities emphasize a high degree of autonomy, strategic thinking ("problem-framing approaches," "new starting points"), and cross-functional leadership. This role is not just about executing designs but about defining the problems and driving the strategic direction of operational intelligence tools.

🎓 Skills & Qualifications

Education: Not explicitly specified, but a strong portfolio and relevant experience are paramount. A Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is often expected for senior roles.

Experience: Significant experience in Product Design, with a proven track record of designing for complex systems, internal tools, or B2B platforms. The implied experience level is 5-10 years, suitable for a Senior role.

Required Skills:

• User Empathy: Deep understanding and genuine desire to solve user pain points.
• UX Research: Proven experience conducting user research using diverse methods and translating findings into actionable product requirements and improvements.
• Complex Problem Solving: Demonstrated ability to solve intricate problems with delightful, impactful design solutions, navigating ambiguity and technical constraints.
• Interaction & Visual Design: Excellent fundamentals in creating user flows, responsive design, design systems, and data visualization.
• Iterative Design: Strong track record of collaborative, iterative design processes from inception through implementation with Product, Tech, and Business partners.
• Figma Proficiency: Must be highly skilled in Figma and other prototyping tools.
• AI Fluency: Understanding of UX interactions in LLMs, curiosity in leveraging AI in design, and familiarity with AI coding tools (e.g., Cursor, Replit, Lovable).

Preferred Skills:

• Dashboard Design: Prior experience designing dashboards for data analysis and monitoring.
• Internal Tools Design: Experience creating user-friendly and efficient internal operational tools.
• B2B Web Portals: Familiarity with designing for business-to-business web applications.
• Data Visualization: Advanced skills in presenting complex data in an understandable and actionable format.

📝 Enhancement Note: The "AI Fluency" requirement, including "vibe coding," is a forward-thinking addition that signals Grab's commitment to integrating AI into its product development and operations. Candidates should be prepared to discuss their experience or interest in this area. The explicit mention of "dashboard designs, internal tools, or B2B web portals" for case studies is a critical filter for applicants.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Minimum of 2 completed case studies within the last 2 years, presented in English.
• Case studies must showcase direct contributions, the demonstrable impact of projects, and provide clear context.
• Highlight the end-to-end design workflow, detailing the progression from problem discovery to successful launch.
• Case studies must be relevant to ScaledOps (Market Intelligence) focus areas: dashboard designs, internal tools, or B2B web portals.

Process Documentation:

• Demonstrate a structured approach to problem framing and exploration, showing how initial concepts are developed.
• Illustrate user research methodologies and how insights were translated into design decisions.
• Showcase the iterative design process, including wireframing, prototyping, user testing, and refinement.
• Provide examples of how data visualization was used to communicate complex information effectively.
• Detail collaboration with engineering and product teams during the solution delivery phase.

📝 Enhancement Note: The portfolio requirements are highly specific and will be a primary screening tool. Applicants must tailor their case studies to directly address the "ScaledOps" and "Market Intelligence" aspects, emphasizing data-driven decision-making and internal tool design. Simply showing aesthetic UI work will not suffice; the focus must be on process, impact, and problem-solving within an operational context.

💵 Compensation & Benefits

Salary Range: As this role is based in Malaysia, a Senior Product Designer with 5-10 years of experience in a major tech company like Grab, specializing in complex internal tools and data visualization, could expect a competitive salary. Based on industry benchmarks for Kuala Lumpur/Petaling Jaya and similar roles, the estimated annual salary range is MYR 120,000 - MYR 180,000. This can vary based on the candidate's specific experience, the depth of their portfolio, and negotiation.

Benefits:

• Term Life Insurance: Provides financial security for dependents.
• Comprehensive Medical Insurance: Covers health needs for employees and potentially dependents.
• GrabFlex: A flexible benefits package allowing employees to tailor benefits to their personal needs and aspirations.
• Parental Leave: Support for new parents during critical family bonding periods.
• Birthday Leave: Time off to celebrate personal milestones.
• Love-all-Serve-all (LASA) Volunteering Leave: Encourages community engagement and social responsibility.
• Confidential Grabber Assistance Programme (GAP): Offers confidential support for personal and professional challenges.
• FlexWork Arrangements: Includes options like differentiated hours to balance work and personal commitments.

Working Hours: The role is specified as "On-site" in Petaling Jaya, implying standard office hours. The AI-derived estimate of 40 hours per week is typical for a full-time role. However, Grab's mention of "FlexWork arrangements such as differentiated hours" suggests some flexibility may be available in terms of start/end times, provided operational needs are met.

📝 Enhancement Note: The salary estimate is based on research for senior-level product design roles in major tech companies within Malaysia, considering the cost of living and industry demand. The benefits package is extensive, reflecting Grab's commitment to employee well-being and work-life balance, which is a significant draw for talent in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Superapp, Ride-hailing, Food Delivery, Financial Services) Company Size: Large (130+ strong design team, implying a much larger overall employee base for Grab, which is a significant player in Southeast Asia). Founded: 2012 (Grab has grown rapidly from a simple ride-hailing app to a comprehensive superapp, indicating a culture of innovation, rapid scaling, and adaptability).

Team Structure:

• Design Team: Over 130 designers, organized into empowered teams focused on specific product areas. This role is within the Fulfilment team, which itself is divided into specialized groups.
• Reporting Structure: The Senior Product Designer reports to the Head of Design, Gfin, Geo & Fulfilment in Singapore. The role is based in the Kuala Lumpur, Malaysia office.
• Cross-functional Collaboration: The role necessitates close collaboration with Product Management, Engineering, Data Science, and Analytics teams across the region to develop and deploy solutions.

Methodology:

• Human-Centric Design: Emphasis on understanding and delighting users.
• Data-Driven Decision Making: Leveraging data visualization and AI to inform product and operational strategies.
• Agile & Iterative Development: Working closely with tech teams from inception through implementation.
• Empowered Teams: Autonomy within specialized teams to drive solutions.

Company Website: https://www.grab.com/

📝 Enhancement Note: Grab's "purpose-driven" culture ("driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility") is a key differentiator. The ScaledOps team, particularly within Market Intelligence, plays a crucial role in enabling this mission by providing the tools and insights that optimize operations and empower stakeholders.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, implying a significant level of experience and autonomy. The focus on "ScaledOps" and "Market Intelligence" means the designer will be working on critical internal systems that influence business strategy and operational efficiency at a massive scale. This is not a typical consumer-facing design role but one that has direct business impact.

Reporting Structure: Reporting to the Head of Design (Gfin, Geo & Fulfilment) in Singapore provides exposure to senior leadership and strategic direction for a significant part of Grab's operations. The role is locally based in Malaysia but has regional oversight.

Operations Impact: The designer's work will directly impact how Grab:

• Observes and understands its marketplace dynamics.
• Analyzes and improves driver-partner performance.
• Automates operational processes.
• Utilizes AI for diagnostics and forecasting.
• Manages supply pipelines and fulfills consumer orders efficiently. This translates to tangible improvements in efficiency, cost savings, and enhanced experiences for millions of users.

Growth Opportunities:

• Leadership in Design Strategy: Opportunity to influence the strategic direction of market intelligence tools.
• Specialization in Operations Tech: Deepen expertise in designing for complex operational systems, AI, and data visualization.
• Cross-Regional Exposure: Work with teams and understand market nuances across Southeast Asia.
• Mentorship: Potential to mentor junior designers and contribute to the growth of the design team.
• Career Progression: Potential advancement to Lead Product Designer, Design Manager, or specialized roles within Operations or Product Strategy.

📝 Enhancement Note: This role offers a unique opportunity for a designer to move beyond typical consumer product design and into the strategic realm of operational efficiency and business intelligence. The impact is significant, and the learning curve involves understanding complex business operations and data science.

🌐 Work Environment

Office Type: On-site role in a modern office environment typical of a large tech company like Grab. The description implies a collaborative workspace designed for innovation and teamwork.

Office Location(s): First Avenue, Petaling Jaya, Selangor, Malaysia. This is a well-established commercial hub in the Klang Valley, offering good accessibility and amenities.

Workspace Context:

• Collaborative Environment: The design team emphasizes collaboration, workshops, and cross-functional interaction, suggesting an open and communicative workspace.
• Tools & Technology: Expect access to industry-standard design and prototyping tools (Figma proficiency is a must), along with powerful analytics and AI tools relevant to market intelligence.
• Team Interaction: Frequent interaction with product managers, engineers, data scientists, and operations specialists, fostering a dynamic and learning-rich environment.

Work Schedule: Primarily standard office hours, but with potential flexibility through Grab's "FlexWork" arrangements, allowing for differentiated hours. The focus will be on achieving project milestones and delivering impactful designs, rather than strict adherence to a 9-to-5 schedule.

📝 Enhancement Note: Petaling Jaya is a prime location for tech talent in Malaysia, offering excellent infrastructure and connectivity. The "on-site" requirement suggests Grab values in-person collaboration for complex problem-solving and team cohesion, especially for roles involving strategic operational insights.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Resume and portfolio review, focusing on relevance to ScaledOps, Market Intelligence, and the required case study criteria.
• Design Challenge/Case Study Presentation: Candidates will likely present their portfolio case studies, detailing their process, contributions, and the impact of their work. This may involve a specific design challenge related to operational data or internal tools.
• Stakeholder Interviews: Meetings with Product Managers, Engineering Leads, Data Scientists, and potentially Operations leads to assess collaboration skills, technical understanding, and strategic thinking.
• Hiring Manager Interview: Discussion with the Head of Design to evaluate overall fit, leadership potential, and alignment with team vision.

Portfolio Review Tips:

• Strong Narrative: Clearly articulate the problem, your role, the design process, your specific contributions, and the measurable outcomes.
• Focus on Impact: Quantify results wherever possible (e.g., efficiency gains, reduction in errors, improved decision-making speed).
• Showcase Process: Detail user research, ideation, iteration, and collaboration with cross-functional teams.
• Relevance is Key: Ensure your case studies directly address dashboard design, internal tools, or B2B portals, demonstrating your ability to handle complex operational data and workflows.
• Demonstrate AI Fluency: If possible, include examples or discuss how you've considered or integrated AI into your design thinking or process.

Challenge Preparation:

• Understand Grab's Business: Research Grab's various business verticals (food, mobility, payments) and their operational challenges.
• Market Intelligence Concepts: Familiarize yourself with common metrics, KPIs, and analytical tools used in market intelligence, operational dashboards, and business intelligence platforms.
• Data Visualization Best Practices: Be prepared to discuss how to present complex data clearly and actionable for different user types.
• AI in Design: Think about how AI can augment operational processes and how a designer would approach designing for AI-driven insights or tools.

📝 Enhancement Note: The portfolio review is critical. Candidates must explicitly tie their case studies to the requirements of designing for "ScaledOps (Market Intelligence)" and internal tools. Generic consumer app designs will likely not meet the bar. Demonstrating an understanding of operational workflows and data-driven decision-making is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool. Deep proficiency is mandatory.
• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools may be beneficial for specific use cases.
• Design Systems: Experience contributing to or utilizing design systems for consistency and efficiency.

Analytics & Reporting:

• Data Visualization Tools: Proficiency in tools or methods for creating dashboards and presenting data insights (e.g., Tableau, Power BI, or custom-built solutions).
• Analytics Platforms: Understanding of how to interpret data from analytics platforms to inform design decisions.

CRM & Automation:

• Internal Tools: While not a CRM in the traditional sense, the role involves designing for internal operational platforms that manage user data, workflows, and decision-making processes.
• AI/ML Platforms: Familiarity with how AI/ML outputs are presented and interacted with through design.
• AI Coding Tools (Beneficial): Cursor, Replit, Lovable - indicates an interest in or willingness to work alongside AI-assisted development processes.

📝 Enhancement Note: The emphasis on Figma is clear. For analytics and AI, the role requires not just using these tools but designing interfaces that effectively leverage their outputs for internal stakeholders. Candidates should be ready to discuss their experience with data-informed design and how they translate complex data into user-friendly interfaces.

👥 Team Culture & Values

Operations Values: Grab's core values are "Heart, Hunger, Honour, and Humility." For this role, these translate to:

• Heart: Empathy for users (both internal and external) and a desire to solve their problems.
• Hunger: Drive to innovate, constantly seek better solutions, and push the boundaries of what's possible in operational intelligence.
• Honour: Integrity in design decisions, data handling, and collaboration; building trust with stakeholders.
• Humility: Willingness to learn, admit mistakes, and collaborate effectively with diverse teams.
• Data-Driven Culture: A strong emphasis on using data and analytics to inform strategy and measure impact.
• Efficiency & Automation: A core focus of the ScaledOps team is to improve processes through automation.

Collaboration Style:

• Cross-functional Integration: Highly collaborative, working closely with Product, Engineering, Data Science, and Operations teams across the region.
• Workshop Facilitation: Driving discussions and alignment through structured workshops.
• Feedback Exchange: Open to constructive feedback and iterative improvement from peers and stakeholders.
• Knowledge Sharing: Contributing to a culture of learning and sharing best practices within the design and operations communities at Grab.

📝 Enhancement Note: The "Heart, Hunger, Honour, Humility" framework is central to Grab's identity. Candidates should be prepared to demonstrate how their work and approach align with these values, especially in the context of designing for complex operational systems and diverse user groups.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Operations: Designing for large-scale, multifaceted operations involving millions of users and intricate workflows.
• Ambiguity: Navigating unclear requirements and technical constraints to define and deliver effective solutions.
• Cross-Regional Nuances: Adapting designs to suit diverse market needs and operational practices across Southeast Asia.
• Balancing AI & Human Insight: Integrating AI-driven insights with human operational expertise to create truly effective tools.
• Stakeholder Alignment: Ensuring buy-in and collaboration from diverse teams with potentially competing priorities.

Learning & Development Opportunities:

• Deep Dive into Operations: Gain profound understanding of Grab's operational intricacies and business drivers.
• Advanced Data Visualization & AI UX: Hone skills in designing for complex data sets and emerging AI interactions.
• Strategic Product Thinking: Develop expertise in identifying and framing strategic problems that can be solved through design and technology.
• Leadership Development: Opportunity to lead design initiatives and mentor junior team members.
• Industry Exposure: Access to industry conferences, workshops, and learning resources relevant to product design, operations technology, and AI.

📝 Enhancement Note: This role presents significant challenges that are also its greatest growth opportunities. The ability to thrive in complexity and ambiguity, coupled with Grab's commitment to employee development, makes this a compelling position for ambitious designers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex operational system or internal tool. What was the problem, your approach, and the impact?" (Focus on process, data, and operational efficiency.)
• "How would you approach designing a dashboard for market intelligence that needs to serve both strategic leadership and operational managers?" (Discuss data hierarchy, user roles, and actionable insights.)
• "Discuss your experience with AI in design. How do you see AI impacting operational tools, and how would you design for it?" (Prepare to talk about LLM interactions, AI diagnostics, or smart alerts.)
• "How do you handle ambiguity and conflicting requirements from different stakeholders (e.g., Product, Engineering, Operations)?" (Highlight your collaboration and negotiation skills.)

Company & Culture Questions:

• "How do Grab's core values (Heart, Hunger, Honour, Humility) resonate with your design philosophy and approach?" (Provide specific examples.)
• "What excites you about Grab's mission and its role in Southeast Asia?"
• "How do you contribute to a collaborative and inclusive team environment?"

Portfolio Presentation Strategy:

• Structure: Start with the business problem and user needs, then detail your design process, key decisions, your specific contributions, and finally, the measurable impact.
• Quantify Impact: Use metrics to demonstrate the success of your projects. If direct metrics are unavailable, explain the qualitative improvements and potential business value.
• Showcase Iteration: Clearly demonstrate how user feedback and data informed your design iterations.
• Highlight Collaboration: Explain how you worked with engineers, product managers, and other stakeholders.
• Address ScaledOps: Explicitly connect your case studies to the requirements of designing for internal tools, dashboards, or operational efficiency.

📝 Enhancement Note: Prepare to walk through your case studies in detail, emphasizing the "why" behind your design decisions and the tangible business outcomes achieved. Be ready to discuss your understanding of operational workflows, data analysis, and the application of AI in design.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on SmartRecruiters.
• Tailor your resume: Highlight experience in product design, UX research, data visualization, internal tools, and any relevant AI or operational system design. Use keywords from the job description.
• Curate your portfolio: Ensure your portfolio includes at least two case studies that directly align with the requirements for ScaledOps (Market Intelligence), specifically showcasing dashboard designs, internal tools, or B2B web portals. Clearly articulate your end-to-end process and impact.
• Prepare your pitch: Be ready to present your portfolio case studies effectively, focusing on problem-solving, collaboration, and measurable outcomes.
• Research Grab: Familiarize yourself with Grab's business, mission, and core values to articulate your interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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