Senior Product Designer - Restaurant Platform

📍 Job Overview

Job Title: Senior Product Designer - Restaurant Platform

Company: OpenTable

Location: New York, NY

Job Type: Full-Time

Category: Product Design / User Experience (UX) Design

Date Posted: April 02, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Design the core user experiences for OpenTable's restaurant partners and internal teams, focusing on critical workflows such as onboarding, reporting, security, and API integrations.

• Lead and conduct end-to-end user research initiatives, translating findings into intuitive, evidence-based design solutions that address restaurant operational pain points.

• Champion product concepts that effectively balance user needs with strategic business objectives for restaurant partners and OpenTable.

• Collaborate closely with product managers, engineers, and fellow designers to deliver scalable, high-quality design solutions for a complex B2B platform.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, indicating a need for significant autonomy, leadership in design initiatives, and the ability to mentor or guide junior designers. The focus on B2B experiences, complex workflows, and restaurant partner needs suggests a requirement for deep empathy and a strategic approach to solving operational challenges within the hospitality sector.

📈 Primary Responsibilities

• Design and iterate on user interfaces and workflows for the core restaurant partner platform, ensuring usability, efficiency, and scalability.

• Plan, execute, and synthesize user research studies, including interviews, usability testing, and ethnographic research, directly with restaurant owners and staff.

• Translate research insights into actionable design recommendations, wireframes, mockups, and interactive prototypes to inform product development.

• Collaborate with product management to define feature requirements, user stories, and product roadmaps, ensuring design feasibility and impact.

• Partner with engineering teams to ensure accurate implementation of designs, providing clear specifications and design support throughout the development lifecycle.

• Facilitate design thinking workshops and brainstorming sessions with cross-functional teams to drive innovation and alignment on design solutions.

• Advocate for the user throughout the product development process, ensuring user needs are prioritized and addressed in final designs.

• Integrate AI capabilities into design workflows where appropriate to enhance efficiency and improve design outcomes.

• Contribute to the refinement of OpenTable's design system and best practices for B2B product design.

📝 Enhancement Note: The emphasis on designing for "core experiences," "onboarding, reporting, security, to APIs and partner tools" indicates a need for a designer who can handle complex, interconnected systems rather than isolated features. The responsibility to "become an expert in restaurants’ needs" highlights the importance of deep domain understanding and proactive customer engagement.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), or a related field, or equivalent practical experience, is highly valued.

Experience: Minimum of 5 years of professional experience in product design, with a strong emphasis on B2B platforms or complex workflow design.

Required Skills:

• Proven ability to design end-to-end user experiences for web-based applications, demonstrating a strong command of interaction design principles.

• Expertise in user research methodologies, including planning, conducting, synthesizing, and translating findings into user-centered design solutions.

• Demonstrated experience leading and facilitating workshops with cross-functional partners (product managers, engineers, stakeholders).

• Advanced proficiency in design and prototyping tools, with a strong emphasis on Figma.

• Ability to manage time effectively, self-direct work, and deliver against agreed-upon commitments in a fast-paced environment.

• Strong visual design skills with an eye for detail and consistency.

• Excellent written and verbal communication skills, with the ability to clearly articulate design decisions and rationale.

• Experience working effectively with remote teams and distributed collaborators.

Preferred Skills:

• Previous experience designing onboarding flows for B2B software or services.

• Familiarity with API design principles and their impact on user experience.

• Experience contributing to or maintaining a design system.

• Understanding of the restaurant or hospitality technology landscape.

• Experience with A/B testing and data-driven design iteration.

📝 Enhancement Note: The requirement for "5 years of professional experience" combined with the "Senior" title suggests that candidates should have a track record of leading design projects, influencing product strategy, and mentoring junior designers. The specific mention of integrating AI into workflows points to a forward-thinking approach to design tools and processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a breadth of product design work, with a strong emphasis on B2B experiences or complex workflow solutions.

• Case studies that clearly articulate the problem, your design process, the solutions you implemented, and the measurable impact on users and business goals.

• Examples demonstrating your user research methodology, including how you gathered insights and translated them into design decisions.

• Visual examples of wireframes, high-fidelity mockups, and interactive prototypes, showcasing your interaction and visual design skills.

• Evidence of collaboration with cross-functional teams (product managers, engineers) and how you navigated trade-offs.

Process Documentation:

• Detail your approach to user research, from planning and recruitment to synthesis and presentation of findings.

• Showcase your methodology for translating user needs and