Senior Product Designer | Darwin

📍 Job Overview

Job Title: Senior Product Designer | Darwin Company: Wellhub Location: Brazil (Remote) Job Type: Full-time Category: Product Design / User Experience (UX) Date Posted: 2025-10-02 Experience Level: 5-10 years Remote Status: Fully Remote

🚀 Role Summary

• Lead the strategic direction and end-to-end design of digital products within the Wellhub ecosystem, with a focus on enhancing customer support operations through internal tools.
• Drive design excellence and set high standards for product aesthetics and user experience across digital platforms and applications.
• Act as a technical leader, collaborating with product and engineering leaders to guide the technical vision and roadmap for designated product areas.
• Partner closely with cross-functional teams, including customer support operations, to ensure a seamless and integrated end-to-end user experience.
• Drive continuous improvement in design processes by collaborating with Design Leadership and implementing effective change management strategies.

📝 Enhancement Note: While the job title is "Senior Product Designer," the description emphasizes "technical leadership," "strategic mindset," and "holistic approach," indicating a role with significant influence beyond typical design execution, aligning with GTM (Go-To-Market) operations where design directly impacts business strategy and operational efficiency. The emphasis on internal tools for customer support also points to a connection with operational excellence.

📈 Primary Responsibilities

• Define Product Direction: Play a vital role in shaping the strategic direction of digital products and establishing high standards for design excellence, with a specific focus on internal tools that enhance customer support operations.
• Ecosystem Design Ownership: Oversee the end-to-end design of the Wellhub ecosystem, taking ownership of products that directly and indirectly influence customer experience, from internal operational tools to the end-user journey.
• Technical Visionary: Act as a technical leader within your team and the broader Wellhub UX community, collaborating with product and engineering leaders to guide your product area's technical vision and ensure design feasibility.
• Roadmap Contribution: Shape the roadmap for discovery activities by offering critical insights from the user perspective and identifying opportunities for innovation and improvement.
• Strategic Decision Facilitation: Collaborate closely with senior leadership to guide strategic decisions, align company priorities, and ensure design solutions support overarching business objectives.
• Cross-Functional Partnership: Partner with other product teams and CX customer support operations teams to ensure a seamless end-to-end user experience across all ecosystem products and services.
• Design Process Enhancement: Work alongside Design Leadership to refine and improve design processes, fostering continuous improvement through effective change management and the adoption of best practices.
• Champion Wellbeing: Live the company mission by genuinely caring for your own wellbeing and that of your colleagues, creating a supportive environment where personal wellbeing is prioritized and integrated into the work culture.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product leadership and operational impact, particularly through the focus on internal tools for customer support. This suggests a need for the candidate to understand how design decisions influence operational efficiency and customer service delivery, a key aspect of GTM and RevOps environments.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating practical application of design principles and problem-solving skills is paramount. Experience: Proven experience in Product Design, particularly within technology startups and designing digital platforms and applications. A minimum of 5-10 years of relevant professional experience is expected.

Required Skills:

• Product Design Expertise: Comprehensive understanding of the end-to-end design process, from concept to completion.
• UI/UX Proficiency: Strong skills in User Interface (UI) and User Experience (UX) design, with a proven ability to create intuitive and engaging digital interfaces.
• Data-Driven Design: Ability to leverage data analysis to inform design decisions, validate concepts, and measure impact.
• Design Systems Management: Experience in creating, maintaining, and scaling design systems to ensure consistency and efficiency across products.
• Prototyping: Advanced skills in creating interactive prototypes to explore design solutions and communicate ideas effectively, particularly using Figma.
• Figma Mastery: Mandatory proficiency in Figma for design, prototyping, and collaboration.
• User Research & Insights: Skill in conducting user research, gathering insights, and translating them into actionable design strategies.
• Information Architecture: Understanding of how to structure and organize content and functionality for optimal user navigation and comprehension.
• Interaction Design: Expertise in designing user interactions that are seamless, efficient, and delightful.
• Business Acumen: Ability to understand business objectives and align design solutions with company priorities.
• Conflict Resolution & Stakeholder Management: Strong influencing skills, excellent communication, and the ability to resolve conflicts and help stakeholders understand design decisions.
• Ambiguity Tolerance: Comfort with dealing with ambiguity and a proactive approach to tackling poorly framed challenges.
• Portuguese and English Fluency: Exceptional communication skills in both languages for effective collaboration.

Preferred Skills:

• Technical Leadership: Experience mentoring junior designers or leading design initiatives within a team.
• Cross-Functional Collaboration: Proven ability to partner effectively with product managers, engineers, and operations teams.
• Design Process Improvement: Experience in refining and optimizing design workflows and methodologies.
• Growth Mindset: A proactive approach to learning, adaptation, and viewing obstacles as opportunities.
• Remote Workshop Facilitation: Experience facilitating remote workshops for product ideation and decision-making.

📝 Enhancement Note: The emphasis on "technical leadership," "business-aware," "stakeholder management," and "end-to-end problem-solver" strongly suggests that this role requires more than just pure design execution. It demands a strategic, operations-minded individual who can influence product strategy and drive efficient workflows, akin to a Senior Product Operations or GTM Operations role with a design focus. The requirement for Figma and a strong portfolio is a standard for senior design roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies that demonstrate your ability to take a project from initial concept through to completion, highlighting your role in each stage.
• Problem-Solving Focus: Clearly articulate the business or user problem you addressed and the strategic thinking behind your design solutions.
• Metrics & Impact: Include data and metrics that demonstrate the impact of your designs, focusing on improvements in user engagement, operational efficiency, or key business outcomes.
• System Design & Consistency: Present examples of how you've contributed to or maintained design systems, ensuring visual and functional consistency across platforms.
• Figma Proficiency: Explicitly demonstrate your expertise with Figma, including advanced features, collaborative workflows, and component libraries.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have mapped out and optimized user workflows, particularly for complex digital products or operational processes.
• User Research Integration: Illustrate how user research and insights were integrated into your design process to inform decisions and validate solutions.
• Collaboration & Iteration: Showcase how you collaborated with cross-functional teams (e.g., engineering, product management, operations) and iterated on designs based on feedback and data.
• Prototypes & User Testing: Include examples of prototypes you've created and how they were used for user testing or stakeholder reviews to gather feedback and refine the design.

📝 Enhancement Note: For a Senior Product Designer role with an operations focus, the portfolio should not just showcase aesthetics but also strategic thinking, process efficiency, and measurable impact. Highlighting how design influences operational workflows and customer support is crucial for this role.

💵 Compensation & Benefits

Salary Range: Given the Senior Product Designer title, 5-10 years of experience, and a remote position in Brazil, a competitive salary range for this role would likely fall between R$15,000 to R$25,000 per month (Brazilian Real). This estimate is based on industry benchmarks for senior design roles in tech companies operating in Brazil, considering the remote work flexibility and the strategic nature of the position.

Benefits:

• Wellhub Membership: Free Gold+ membership providing access to onsite gyms, digital fitness programs, and online wellness resources (meditation, nutrition, mental wellbeing support). Family members can also be added.
• Wellz Program: Comprehensive emotional wellbeing program offering personalized journeys with individual therapy sessions (52 per year) and on-demand content.
• Healthcare: Health, dental, and life insurance.
• Flexible Work: Hybrid and remote options available, with home office reimbursement for setting up a dedicated workspace.
• Flexible Schedule: Employees can define schedules that align with their time zones, team needs, and personal routines, in collaboration with their leaders.
• Paid Time Off: Vacation days after 6 months, plus additional days off per year based on tenure, and an extra holiday for your birthday.
• Paid Parental Leave: 100% paid parental leave for all new parents, with extended leave and a ramp-back period for birth mothers.
• Career Growth: Access to world-class platforms, interactive sessions, personalized development roadmaps, and internal opportunities for continuous learning and professional success.
• Vibrant Company Culture: Opportunity to join a passionate team focused on workplace wellness, collaboration, and creating meaningful impact.

Working Hours: The job description emphasizes a "Flexible Schedule," allowing employees to shape how and when they get things done in alignment with their time zones, team needs, and personal routines. While a standard full-time workload is implied (approximately 40 hours per week), the emphasis is on output and collaboration within agreed-upon frameworks rather than strict adherence to a 9-to-5 schedule.

📝 Enhancement Note: The salary range is an estimation based on market data for senior-level tech roles in Brazil, factoring in the remote nature and the company's established benefits. Specific compensation will depend on the candidate's experience, skills, and negotiation. The benefits package is extensive and highly aligned with the company's mission of promoting wellbeing.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (specifically Workplace Wellness and Benefits Platform). Wellhub operates in a rapidly growing market focused on employee wellbeing, digital health, and corporate benefits. This industry is highly dynamic, driven by increasing awareness of mental and physical health's impact on productivity and employee retention. Company Size: While not explicitly stated, the mention of "team members in 11 countries" and a "design community of over 36 diverse designers" suggests a mid-to-large-sized global organization with a significant presence in the tech and wellness sectors. Founded: The company was founded as Gympass and rebranded to Wellhub. While the founding date isn't provided, the rebranding indicates a period of significant growth and strategic evolution. This history suggests a company that is adaptable and forward-thinking.

Team Structure:

• CXTech Darwin Team: The specific team this role joins, likely focused on customer experience technology and internal operational tools.
• Design Community: Over 36 diverse designers, indicating a robust design function with opportunities for collaboration, mentorship, and knowledge sharing.
• Cross-Functional Collaboration: The role requires close partnership with Product Management, Engineering, and Customer Support Operations teams, highlighting a matrixed and collaborative work environment.
• Reporting: The Senior Product Designer will likely report to a Design Lead or Head of Design within the CXTech team, with direct collaboration with Product Managers and Engineering Leads for their product area.

Methodology:

• Human-Centered Design: Emphasis on user research, understanding user needs, and translating insights into design solutions.
• Data-Driven Approach: Utilizing data analysis to inform design decisions, measure impact, and drive continuous improvement.
• Agile & Iterative: The mention of rapid prototyping and iterative design suggests an agile development environment where feedback and adjustments are frequent.
• Holistic Ecosystem Thinking: Focus on the end-to-end customer experience across all touchpoints, including internal operational tools.
• Wellbeing Integration: Actively integrating wellbeing principles into the work culture and product design.

Company Website: https://wellhub.com/

📝 Enhancement Note: Understanding Wellhub's mission in workplace wellness is key. The role's emphasis on internal tools for customer support means design decisions directly impact operational efficiency, a critical component of GTM and RevOps. The company's growth and rebranding suggest a dynamic environment that values innovation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer, indicating a mid-to-senior level individual contributor with significant autonomy and influence. The responsibilities extend beyond task execution to strategic product direction and technical leadership, aligning with senior operational roles that drive process improvement and strategic alignment. Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Head of Design. They will work closely with Product Managers, Engineering Leads, and Customer Support Operations teams, requiring strong collaboration and stakeholder management skills. This structure emphasizes cross-functional influence rather than direct people management for this specific role. Operations Impact: The Senior Product Designer has a direct impact on operational efficiency through the design of internal tools for customer support, aiming to streamline processes and enhance service delivery. Their work also influences the overall customer experience by ensuring a cohesive ecosystem design, which indirectly supports sales and retention efforts.

Growth Opportunities:

• Design Leadership Development: Opportunities to evolve into a Design Lead or Manager role, mentoring other designers and taking on more strategic oversight.
• Specialization: Deepen expertise in specific areas like complex ecosystem design, operational tool design, or driving design systems at scale.
• Cross-Functional Mobility: Potential to transition into Product Management or GTM Strategy roles by leveraging their deep understanding of user needs, operational workflows, and business objectives.
• Continuous Learning: Access to world-class platforms, interactive sessions, and personalized development roadmaps to acquire new skills and stay abreast of industry trends.
• Internal Mobility: Explore various internal opportunities within Wellhub's global operations as the company continues to grow and evolve.

📝 Enhancement Note: The "Senior Product Designer" title, combined with responsibilities like "technical leadership," "shaping product direction," and "cross-functional collaboration with operations," positions this role as a strategic contributor. Growth opportunities are likely to involve leadership within design, specialization in operational design, or leveraging design expertise for broader GTM strategy.

🌐 Work Environment

Office Type: The company operates on a "Flexible First" model, offering hybrid and remote options. For this role, it's explicitly stated as "Brazil (Remote)," indicating a fully remote work arrangement. Office Location(s): While the company has a global presence (HQ in NYC, team members in 11 countries), this specific role is based in Brazil and is fully remote. Workspace Context:

• Remote Collaboration: The environment is set up for effective remote collaboration, likely utilizing various digital tools for communication, project management, and design work.
• Wellbeing Focus: The company culture strongly emphasizes wellbeing, encouraging employees to prioritize their health and work-life balance. This permeates the work environment, promoting a supportive and mindful atmosphere.
• Tooling & Technology: Expect access to modern design and collaboration tools, with a specific emphasis on Figma. Home office reimbursement is provided to ensure a productive remote workspace.
• Team Interaction: Regular interaction with a diverse design community and cross-functional teams, facilitating knowledge sharing, feedback exchange, and a sense of camaraderie despite the remote setup.

Work Schedule: Wellhub offers a "Flexible Schedule." This means employees, in collaboration with their leaders and teams, can define schedules that best align with their time zones, team needs, and personal routines. The focus is on output and effective collaboration rather than rigid hours.

📝 Enhancement Note: The "Flexible First" and "Flexible Schedule" policies are significant for operations professionals who often need to align with global teams or manage varying workloads. This remote-first, flexible environment is a key differentiator for Wellhub.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant experience, Figma proficiency, and cultural alignment.
2. Portfolio Review & Technical Interview: You'll likely present a curated portfolio showcasing 2-3 key projects. This typically involves discussing your design process, problem-solving approach, impact metrics, and how you collaborated with stakeholders. Expect in-depth questions about your Figma expertise and how you've applied data in your designs.
3. Cross-Functional Interviews: Interviews with Product Managers, Engineering Leads, and potentially members of the Customer Support Operations team to assess your collaboration skills, ability to understand operational needs, and how you contribute to a team environment.
4. Senior Leadership/Design Leadership Interview: A discussion with senior design or product leaders to evaluate your strategic thinking, leadership potential, and alignment with Wellhub's mission and values.
5. Offer: If successful, an offer will be extended.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem, your solution, your specific role, and the measurable outcomes. Quantify impact whenever possible (e.g., "reduced support ticket resolution time by X%," "increased user adoption of feature Y by Z%").
• Showcase Process: Detail your design process, including user research, ideation, wireframing, prototyping, user testing, and iteration. Explain why you made certain decisions.
• Highlight Figma Skills: Demonstrate advanced Figma usage—component libraries, design systems, prototyping features, collaborative workflows. Be prepared to walk through your Figma files.
• Address Operational Context: Since this role supports internal operations, highlight projects where your design improved efficiency, streamlined workflows, or directly supported operational teams.
• Storytelling: Weave a narrative around your projects. What was the challenge? How did you approach it? What was the result? What did you learn?
• Conciseness: Present your strongest work and be prepared to dive deep into details, but also provide a concise overview.

Challenge Preparation:

• Design Exercise: Be prepared for a design exercise that might involve solving a well-defined problem related to user experience or operational efficiency. This could be a take-home assignment or a live session.
• Strategic Thinking: Practice articulating your thoughts on product strategy, user needs, and how design can influence business outcomes.
• Stakeholder Communication: Prepare to explain complex design decisions clearly and justify them with data and user insights, especially to non-design stakeholders.
• Wellbeing Integration: Consider how you would approach designing for wellbeing, both for end-users and within an operational context.

📝 Enhancement Note: The interview process emphasizes practical application, strategic thinking, and collaborative capabilities, particularly in the context of operational efficiency. A strong portfolio that demonstrates these aspects, with a clear focus on Figma and measurable results, will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The mandatory and primary tool for UI/UX design, prototyping, and design system management. Expect advanced usage, including component libraries, auto-layout, and collaborative features.
• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial, though not explicitly required.
• Design Systems Tools: Experience with tools or methodologies for creating and maintaining scalable design systems is essential.

Analytics & Reporting:

• Product Analytics Platforms: Familiarity with tools like Amplitude, Mixpanel, or similar platforms for analyzing user behavior, tracking feature adoption, and measuring design impact.
• Data Visualization Tools: Ability to interpret data from dashboards and reporting tools to inform design decisions.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): While not a direct CRM role, understanding how design impacts user journeys within CRM systems or related customer support platforms can be beneficial.
• Customer Support Platforms (e.g., Zendesk, Intercom): Given the focus on internal tools for customer support, familiarity with the workflows and needs of these platforms is advantageous.
• Collaboration & Project Management Tools: Proficiency with tools like Jira, Asana, Trello, Slack, and Confluence for project tracking, team communication, and documentation.

📝 Enhancement Note: The explicit mention of Figma as mandatory is a key requirement. Beyond design tools, an understanding of analytics and how design influences customer support workflows is crucial for this role's operational impact.

👥 Team Culture & Values

Operations Values:

• Wellbeing First: A core value that permeates all aspects of work, encouraging self-care and a healthy work-life balance. This translates to designing with empathy and creating supportive work environments.
• Impact-Driven: A focus on making a tangible difference, whether through product innovation, operational efficiency, or contributing to a healthier world.
• Collaboration & Transparency: Open communication, mutual respect, and a willingness to share knowledge and feedback across teams.
• Growth & Learning: A commitment to continuous development, embracing challenges as opportunities to learn and improve.
• Diversity & Inclusion: Creating a supportive and inclusive space where everyone feels they belong and their perspectives are valued.

Collaboration Style:

• Cross-Functional Integration: Strong emphasis on partnering with Product Management, Engineering, and Operations teams, fostering a shared understanding of goals and challenges.
• Remote-First Communication: Utilizing digital tools effectively for clear, concise, and timely communication, including asynchronous methods.
• Feedback Culture: Openness to giving and receiving constructive feedback to drive continuous improvement in design and processes.
• Workshop Facilitation: Experience in facilitating remote workshops to drive ideation, decision-making, and alignment across diverse teams.

📝 Enhancement Note: The "Wellbeing First" value is central to Wellhub's identity and directly influences the work environment and design ethos. The emphasis on cross-functional collaboration, especially with operational teams, highlights the need for strong interpersonal and communication skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Vision with Operational Needs: Effectively translating high-level business goals and user needs into practical design solutions for internal operational tools, ensuring they are both user-friendly and efficiency-driving.
• Navigating Ambiguity: Thriving in a fast-paced environment where challenges may be poorly defined, requiring proactive problem-solving and strategic initiative.
• Influencing Stakeholders: Effectively communicating design rationale and advocating for user-centric solutions to diverse stakeholders, including leadership and technical teams.
• Maintaining Design Excellence at Scale: Ensuring design consistency and quality across a growing ecosystem of products and features, while adhering to design system principles.
• Championing Wellbeing: Integrating the company's wellbeing mission into the design process and work culture, even when facing tight deadlines or complex technical constraints.

Learning & Development Opportunities:

• Advanced Design Leadership: Opportunities to hone technical leadership skills, mentor junior designers, and contribute to the strategic direction of the design organization.
• Domain Expertise: Deepen understanding of the corporate wellness and benefits industry, and how technology can drive positive impact.
• Cross-Disciplinary Learning: Gain insights into product management, engineering workflows, and operational strategies through close collaboration.
• Industry Trends: Access to resources, conferences, and workshops to stay updated on the latest in UX/UI design, product strategy, and digital transformation.
• Leadership Development Programs: Potential participation in programs focused on leadership, change management, and strategic thinking.

📝 Enhancement Note: The challenges highlight the strategic nature of this role, requiring a blend of design acumen, business understanding, and operational awareness. The growth opportunities are geared towards developing leadership and strategic capabilities within a dynamic, mission-driven company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly influenced the product direction of a digital platform. What was your approach, and what was the outcome?" (Focus on strategic thinking, collaboration, and impact.)
• "How do you balance user needs with business objectives and technical constraints when designing complex systems, especially for internal operational tools?" (Assess your holistic approach and problem-solving under pressure.)
• "Walk us through a project where you used data to drive a critical design decision or measure the success of your design. What methodologies did you employ?" (Demonstrate your data-driven approach and analytical skills.)

Company & Culture Questions:

• "How does Wellhub's mission of promoting wellbeing resonate with your personal values and design philosophy?" (Show genuine interest and cultural alignment.)
• "Describe your experience working in a remote-first or hybrid environment. How do you ensure effective collaboration and communication with distributed teams?" (Highlight your adaptability and remote work best practices.)
• "How have you contributed to improving design processes or fostering a collaborative design culture in previous roles?" (Showcase your proactive approach to team and process development.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your career and key strengths. For each case study, clearly state the problem, your role, the solution, and the quantifiable results.
• Figma Deep Dive: Be prepared to share your screen and walk through a relevant Figma project. Highlight your use of design systems, components, prototyping, and collaborative features. Explain your file organization and workflow.
• Operational Context Focus: For projects related to internal tools or complex workflows, emphasize how your design improved efficiency, reduced errors, or streamlined processes for operational teams.
• Storytelling with Data: Weave a compelling narrative around your projects, using data to support your claims and illustrate the impact of your design decisions.
• Q&A Readiness: Anticipate questions about your design choices, trade-offs, challenges faced, and how you'd approach future projects at Wellhub.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, operational impact, and strong Figma proficiency. Be ready to articulate your process and showcase tangible results, especially those related to efficiency improvements or user experience in operational contexts.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Wellhub careers portal.
• Curate Your Portfolio: Select 2-3 of your strongest case studies that highlight end-to-end product design, strategic thinking, data utilization, and ideally, experience with internal tools or operational efficiency improvements. Ensure Figma is prominently featured.
• Tailor Your Resume: Emphasize your 5-10 years of experience, proficiency in Figma, UI/UX expertise, data analysis skills, and any experience with design systems or cross-functional collaboration. Use keywords from the job description.
• Prepare Your Figma Walkthrough: Be ready to share your screen and navigate through a Figma project during the interview, showcasing your skills and thought process. Practice explaining your design decisions concisely.
• Research Wellhub: Understand their mission, values, and recent developments (like the rebranding). Prepare to discuss how your skills and approach align with their culture and goals, particularly concerning wellbeing and operational impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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