Senior Product Designer, Clio Dockets

📍 Job Overview

Job Title: Senior Product Designer, Clio Dockets

Company: Clio

Location: Burnaby, Canada (with flexibility for Vancouver, Toronto, Calgary, Canada, and United States)

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: February 26, 2026

Experience Level: 6+ Years

Remote Status: Hybrid

🚀 Role Summary

• This Senior Product Designer role focuses on the Clio Dockets product, a critical component of Clio Work, Clio's AI-powered workspace for legal professionals.

• The position involves leading the end-to-end design process for complex docket workflows, from strategic discovery and opportunity framing through development, launch, and ongoing iteration.

• A key aspect of this role is designing and strengthening AI-powered features and workflows, ensuring they are trustworthy, explainable, and appropriately controlled.

• The designer will collaborate closely within a dedicated triad (Product, Engineering, Design) and with partner designers on adjacent experiences to ensure a cohesive product ecosystem.

📝 Enhancement Note: While the job title is "Product Designer," the responsibilities and required experience strongly align with a senior-level UX/Product Designer role, emphasizing end-to-end ownership, strategic input, and cross-functional leadership within a product triad. The focus on "Clio Dockets" and "Clio Work" indicates a specialization within the legal tech domain.

📈 Primary Responsibilities

• Lead the end-to-end design process for complex docket workflows within Clio Work, encompassing strategic discovery, vision crafting, prototyping, user testing, and polished execution.

• Partner closely with Product Management and Engineering to define experience design strategy, success metrics, and prioritize customer and business needs based on research and insights.

• Develop deep customer intuition through direct engagement and effectively advocate for user needs during cross-functional decision-making, trade-offs, and sequencing discussions.

• Elevate the overall quality of the product by delivering polished, accessible, and cohesive user experiences, pushing beyond minimum viable products to achieve best-in-class interaction design.

• Contribute to and strengthen design systems and patterns across the product by identifying gaps, proposing improvements, and influencing consistency beyond immediate project scope.

• Drive alignment and clear communication across cross-functional teams, particularly with designers working on adjacent Clio experiences like Library and Courts, through crisp storytelling and framing of decisions.

• Mentor and strengthen the design team through constructive critique, leading by example, and consistently delivering high-quality execution.

• Design and iterate on AI-powered features and workflows within dockets, ensuring trustworthiness, explainability, and user control.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for strategic involvement, cross-functional leadership, and a focus on elevating product quality and design systems. The emphasis on AI design is a significant differentiator for this role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, HCI, Computer Science, or a related field, or equivalent practical experience, is typically expected for a Senior Product Designer role.

Experience:

• 6+ years of experience designing digital products.

• B2B SaaS experience is preferred.

Required Skills:

• A strong portfolio demonstrating the ability to design scalable experiences across multiple customer segments (e.g., Solo, SMB, Mid-Market) and/or cross-product/horizontal workflow experiences.

• High-quality visual and UI craft, including expertise in typography, hierarchy, spacing, and interaction details.

• Strong proficiency across interaction design, information architecture, and usability, with consistently high-quality execution.

• Deep customer-centric practice, with the ability to translate customer insights into actionable design direction.

• Experience designing AI-powered features or workflows, with a strong understanding of user-centered applications of machine learning and generative AI.

• High capability in design and prototyping tools (e.g., Figma) and a demonstrated willingness to learn and experiment with AI tools in the design process (e.g., Gemini, Figma Make, Cursor, Claude).

• Strong communication and presentation skills, including the ability to clearly articulate design rationale and trade-offs.

• A collaborative, low-ego approach to teamwork, facilitating alignment, clarifying trade-offs, and driving confident execution.

Preferred Skills:

• Experience in legal tech or a similarly complex technical industry.

• Proven ability to transform complex cross-product workflows into intuitive, high-impact user experiences.

• Strong information architecture and content/system thinking skills, especially concerning data discoverability and usability across multiple entry points.

• Prior experience improving product retention or activation through iterative improvements post-MVP.

• Background in classic graphic design fundamentals, including typography systems and layout discipline.

📝 Enhancement Note: The requirements clearly indicate a senior-level designer with a strong foundation in core UX/UI principles, a proven portfolio, and specific experience with AI in design. The preference for B2B SaaS and legal tech experience is noted.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design projects that demonstrate a deep understanding of user problems and how design solutions address them.

• Include examples of designing for complex workflows and cross-product experiences, illustrating scalability and impact across different customer segments or product surfaces.

• Highlight projects where you translated customer insights directly into actionable design strategies and solutions.

• Present work that clearly demonstrates high-quality visual and UI craft, including attention to typography, hierarchy, spacing, and interaction details.

Process Documentation:

• For each portfolio piece, articulate your design process, including:

  • Discovery & Research: How you identified user needs, conducted research (direct customer engagement, etc.), and framed opportunities.
  • Strategy & Ideation: How you developed design strategies, explored concepts, and made key design decisions.
  • Prototyping & Testing: Your approach to prototyping, user testing methodologies, and how feedback informed iterations.
  • Execution & Launch: Your role in the final execution and collaboration with engineering for launch.
  • Iteration & Impact: How you measured success, iterated post-launch, and demonstrated impact on key product metrics, retention, or activation.

• Clearly illustrate your contributions to design systems or patterns, and how you ensured consistency across product experiences.

📝 Enhancement Note: The portfolio requirements emphasize demonstrating a comprehensive design process, strategic thinking, customer advocacy, and tangible impact, with a specific need to showcase experience with complex workflows and AI.

💵 Compensation & Benefits

Salary Range: The expected salary range for this role is $128,400 to $173,600 CAD per year. Clio uses separate salary bands for different regions, and the final offer will depend on the candidate's geographical region, applicable experience, and skillset. For experienced individuals, Clio typically hires around the midpoint of the band, with the higher portion reserved for sustained high performance.

Benefits:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.

• Hybrid work environment with an expectation for local employees (Vancouver, Calgary, Toronto) to be in the office a minimum of twice per week on designated Anchor Days.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2,000 annual counseling benefit.

• RRSP matching and RESP contribution.

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Working Hours: A standard 40-hour work week is implied, with flexibility offered through the time-off policy. The hybrid work model allows for a balance between remote and in-office work.

📝 Enhancement Note: The salary range is provided with clear context on how it's applied and adjusted. The benefits package is comprehensive, with specific highlights relevant to employee well-being and long-term financial planning. The hybrid expectation is clearly stated.

🎯 Team & Company Context

🏢 Company Culture

Industry: Legal AI Technology / SaaS. Clio is a global leader, transforming the legal experience by empowering legal professionals with AI-driven tools to work smarter, faster, and more securely.

Company Size: Clio is a significant player in the legal tech space, indicated by the need for multiple office hubs and a diverse benefits program, suggesting a company size that allows for specialized product teams and a structured approach to growth.

Founded: Clio was founded with a mission to transform the legal experience, focusing on improving the lives of legal professionals and increasing access to justice. This foundational mission likely permeates its culture and product development ethos.

Team Structure:

• The role is part of the Product Design team, which is a pillar of the Research and Development organization alongside Product and Engineering.

• Designers work directly with customers and are embedded within dedicated triads (Product + Engineering + Design) for specific product areas like Clio Dockets.

Methodology:

• Clio emphasizes a customer-centric approach, with designers directly engaging customers to understand needs and behaviors.

• The company champions thoughtful, high-quality experiences and is focused on shipping value to customers.

• There is a strong emphasis on leveraging AI to revolutionize the industry, with a focus on trustworthy, explainable, and controlled AI automation.

• Design decisions are grounded in deep customer understanding and data-driven insights.

Company Website: clio.com

📝 Enhancement Note: The company culture is deeply rooted in its mission to improve the legal industry through technology, emphasizing customer focus, innovation (especially AI), and a collaborative, design-led approach within R&D.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position with significant autonomy and influence. It requires a proven ability to lead complex projects, mentor others, and contribute to strategic product direction.

Reporting Structure: The designer will work within a dedicated triad (Product Manager, Engineering Lead, Senior Product Designer) and will likely report to a Design Manager or Head of Design, with cross-functional collaboration being a key aspect of daily work.

Operations Impact: The role has a direct impact on the core functionality of Clio Work, specifically within the Clio Dockets module. The designer will shape how legal professionals manage litigation, research, and business development, directly influencing firm efficiency, client service, and access to justice. The integration of AI automation further amplifies this impact by fundamentally changing workflows.

Growth Opportunities:

• Skill Advancement: Deepen expertise in AI-powered design, complex B2B SaaS workflows, and legal tech. Opportunity to contribute to and evolve design systems.

• Leadership: Potential to mentor junior designers, lead design initiatives for larger product areas, and influence product strategy at a higher level.

• Specialization: Become a subject matter expert in legal workflows and AI applications within the legal domain.

• Cross-functional Influence: Grow influence across Product and Engineering teams, contributing to broader organizational strategy.

📝 Enhancement Note: This role offers significant opportunities for growth in specialized areas like AI design and legal tech, alongside typical senior-level progression in leadership and strategic influence.

🌐 Work Environment

Office Type: Clio operates a hybrid work environment. For employees located near their hubs (Burnaby, Calgary, Toronto), there's an expectation to work in the office a minimum of twice per week on designated "Anchor Days." This suggests a blend of in-office collaboration and remote flexibility.

Office Location(s): The role is available to candidates across Canada (excluding Quebec) and the US. Specific hubs mentioned are Burnaby, Calgary, and Toronto.

Workspace Context:

• The hybrid model fosters a balance between focused individual work and collaborative team sessions. In-office days are likely structured for team syncs, workshops, and cross-functional alignment.

• The design team is integrated within the R&D organization, implying access to modern design tools and technologies, including AI tools for design and prototyping.

• Collaboration with Product and Engineering is central, suggesting an environment where designers are integral to the product development lifecycle.

Work Schedule: While a standard 40-hour week is typical, Clio offers a flexible time-off policy, encouraging 20 days off per year, indicating a culture that supports work-life balance. The hybrid schedule allows for flexibility in managing personal and professional commitments.

📝 Enhancement Note: The hybrid model is a key feature, emphasizing intentional in-office collaboration days alongside the flexibility of remote work. This is designed to balance team cohesion with individual work styles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio by a recruiter or hiring manager to assess qualifications and alignment with the role.

• Portfolio Presentation & Design Exercise: You will likely present your portfolio, detailing your process, problem-solving approach, and impact on past projects. A design exercise or case study might be given to assess your design thinking, problem-solving skills, and ability to apply design principles to specific challenges relevant to Clio Dockets.

• Cross-Functional Interviews: Interviews with members of the Product and Engineering teams to evaluate collaboration style, technical understanding, and ability to work within a triad.

• Hiring Manager Interview: A final interview with the hiring manager to discuss your experience, career goals, and fit with the team and company culture.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you solved, your process, your specific contributions, and the measurable outcomes or impact of your work. Use metrics where possible.

• Showcase End-to-End Process: Detail your journey from discovery and research through to final execution and iteration.

• Highlight AI Experience: If you have experience designing AI-powered features, dedicate specific examples to showcase your understanding of user-centered AI applications, trustworthiness, and explainability.

• Demonstrate Scalability: Show examples of designing for complex workflows, across multiple customer segments, or impacting multiple product surfaces.

• Visual & Interaction Craft: Ensure your presented work reflects high-quality visual design, clear information architecture, and thoughtful interaction design.

• Tell a Story: Structure your case studies as compelling narratives that guide the interviewer through the problem, your solution, and the results.

Challenge Preparation:

• Understand Clio Dockets: Research the current state of legal dockets, common pain points for legal professionals, and how AI is beginning to impact this area.

• Practice Design Thinking: Be prepared to articulate your approach to problem-solving, user research, ideation, and iteration.

• Articulate AI Design Principles: Be ready to discuss your perspective on designing trustworthy, explainable, and user-controlled AI features.

• Prepare for Collaboration Questions: Think about how you work within a triad, handle design trade-offs, and communicate with Product and Engineering.

📝 Enhancement Note: The interview process is designed to assess a candidate's design craft, strategic thinking, customer empathy, collaboration skills, and specific experience with AI design within a complex B2B SaaS context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Figma is explicitly mentioned as a primary tool. Expect proficiency in industry-standard design and prototyping software.

• AI Tools in Design Process: Candidates are expected to be motivated to learn and experiment with AI tools such as Gemini, Figma Make, Cursor, and Claude, indicating an integration of AI into the design workflow.

Analytics & Reporting: While not explicitly stated, a Senior Product Designer is expected to be comfortable using product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior, measure the impact of design changes, and inform iterative improvements.

CRM & Automation: While not directly a design tool, understanding CRM systems (like Salesforce, HubSpot) and automation principles is beneficial for B2B SaaS roles, as it influences user workflows and business processes. Clio itself is a legal practice management software, so familiarity with similar platforms would be an asset.

📝 Enhancement Note: The emphasis on Figma and AI tools is clear. Familiarity with analytics tools is a standard expectation for senior designers focused on impact and iteration.

👥 Team Culture & Values

Operations Values:

• Human & High Performing: Clio aims to be a "Human and High Performing AI company," suggesting a culture that values both employee well-being and ambitious business outcomes, leveraging AI to achieve efficiency.

• Customer-Centricity: A core value is bettering the lives of legal professionals by deeply understanding their needs and workflows.

• Innovation & AI Integration: There's a strong drive to transform the industry through AI, encouraging experimentation and a growth mindset towards new technologies.

• Collaboration & Trust: The emphasis on triads and cross-functional partnerships points to a culture that values teamwork, clear communication, and mutual trust.

• Quality & Craftsmanship: A drive for "best-in-class" experiences and pushing beyond "good enough" signifies a commitment to high standards in design execution.

Collaboration Style:

• Triad Model: Designers work closely in dedicated Product, Engineering, and Design triads, fostering tight-knit collaboration and shared ownership.

• Proactive Communication: Emphasis on crisp storytelling, clear decision framing, and proactive collaboration with partner teams to ensure alignment.

• Constructive Critique: The team values strengthening each other through constructive feedback and mentorship.

• Low-Ego Partnership: A collaborative, low-ego approach is crucial for facilitating alignment and driving confident execution.

📝 Enhancement Note: Clio's culture is a blend of mission-driven purpose, technological innovation (especially AI), strong customer focus, and collaborative teamwork, all aimed at achieving high performance.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Dockets involve intricate legal workflows, data, and cross-product dependencies, requiring sophisticated information architecture and user experience design.

• AI Integration Nuances: Designing AI features that are perceived as trustworthy, explainable, and truly helpful, rather than intrusive or opaque, is a significant challenge.

• Balancing Innovation with Usability: Introducing advanced AI capabilities while ensuring the product remains intuitive and easy to use for legal professionals with varying technical aptitudes.

• Cross-Functional Alignment: Ensuring seamless integration and consistent user experience across Clio Dockets, Library, Courts, and other Clio Work components requires strong collaboration and negotiation skills.

• Driving Adoption: Convincing established legal professionals to adopt new AI-powered workflows and demonstrating the clear value proposition.

Learning & Development Opportunities:

• AI Design Expertise: Become a leader in designing user-centered AI applications within the legal domain.

• Legal Tech Specialization: Develop deep expertise in the legal industry's technology needs and challenges.

• Product Strategy Influence: Contribute significantly to the strategic direction of Clio Work and the broader Clio product ecosystem.

• Mentorship & Leadership: Opportunity to mentor junior designers and potentially lead design initiatives.

• Continuous Learning: Access to resources and a culture that encourages staying abreast of the latest design trends, AI advancements, and legal tech innovations.

📝 Enhancement Note: This role presents challenges in complex domain design and AI implementation, with corresponding growth opportunities in specialization, AI design leadership, and product strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the end-to-end design process for a complex feature or product. What were the key challenges and how did you overcome them?" (Focus on your process, decision-making, and impact.)

• "How do you approach designing AI-powered features? What principles do you follow to ensure they are trustworthy, explainable, and user-controlled?" (Be ready to discuss your philosophy and provide examples.)

• "Tell me about a project where you had to balance competing customer needs or business priorities. How did you navigate those trade-offs?" (Showcase your ability to prioritize and make informed decisions.)

Company & Culture Questions:

• "What interests you about Clio and the legal tech industry?" (Show you've researched the company and understand its mission.)

• "How do you contribute to a collaborative team environment, especially within a Product-Engineering-Design triad?" (Highlight your teamwork and communication skills.)

• "Describe your experience working with design systems. How do you contribute to their evolution and ensure consistency?" (Showcase your understanding of scalable design.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, ideally with 2-3 in-depth case studies that highlight your process, problem-solving, and impact.

• Focus on the "Why": For each project, clearly articulate the problem, your role, the user goals, and the business objectives.

• Showcase Your Process: Detail your research, ideation, prototyping, testing, and iteration phases. Use visuals to illustrate your thinking.

• Highlight AI Work: If you have AI design experience, dedicate specific slides or sections to it, explaining your approach and outcomes.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, increased user engagement, reduced task completion time).

• Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs, and specific contributions.

📝 Enhancement Note: Interview preparation should focus on showcasing a robust design process, strategic thinking, customer empathy, and specific experience with AI and complex B2B SaaS product design, all within a collaborative framework.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided application link on Clio's careers site.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end design ownership, experience with complex workflows, B2B SaaS products, and ideally, AI-powered features. Ensure your case studies clearly articulate the problem, your process, your role, and the impact.

• Resume Optimization: Update your resume to prominently feature your 6+ years of experience, specific achievements in digital product design, and any relevant B2B SaaS or legal tech background. Use keywords from the job description such as "Product Design," "AI Features," "Customer Understanding," "Interaction Design," and "Figma."

• Interview Preparation: Practice articulating your design process, problem-solving methodologies, and your approach to AI design. Prepare to discuss your portfolio in detail and be ready for potential design exercises or case study presentations. Research Clio and the legal tech industry.

• Company Research: Thoroughly research Clio's mission, values, products (especially Clio Work and Dockets), and recent news. Understand their commitment to AI and how this role fits into their broader strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.