Senior Product Designer, Clinical Experiences at Included Health

📍 Job Overview

Job Title: Senior Product Designer, Clinical Experiences Company: Included Health Location: Remote Job Type: Full-Time Category: Product Design / User Experience (UX) Date Posted: August 4, 2025 Experience Level: 6+ Years Remote Status: Fully Remote

🚀 Role Summary

Spearhead the design of innovative, AI-powered clinical experiences that transform healthcare accessibility and desirability for members.
Drive product experimentation and iteration, leveraging user research and data insights to refine design strategies and improve user engagement.
Mentor and influence other designers, fostering a culture of design excellence and sharing best practices across the organization.
Simplify complex healthcare systems and internal workflows into intuitive, frictionless digital experiences through user-centered design principles.
Collaborate closely with product managers, engineers, and cross-functional teams to define and execute on product vision and strategy.

📝 Enhancement Note: This Senior Product Designer role is focused on the "Clinical Experiences" aspect of Included Health's offerings, indicating a deep dive into how members interact with healthcare services, particularly those facilitated by AI and digital platforms. The emphasis on AI-powered experiences and streamlining complex systems suggests a need for designers who can translate intricate healthcare processes into user-friendly interfaces. The role also carries significant mentorship and strategic influence responsibilities, typical of senior-level positions within product design teams.

📈 Primary Responsibilities

Lead the end-to-end design process for new AI-powered features and enhancements within clinical experiences, from ideation to implementation.
Conduct rapid user research using tools like Maze, Rally, or Marvin to gather insights and validate design concepts for quick iteration.
Champion user-centered design principles, ensuring all solutions are intuitive, accessible, and meet the needs of members and internal clinical teams.
Simplify complex healthcare journeys and operational workflows, creating seamless and efficient digital interactions.
Develop strong, well-reasoned design perspectives that align with business outcomes and advocate for design excellence.
Mentor junior designers by providing constructive feedback during critiques, design reviews, and 1:1 sessions.
Share design best practices, methodologies, and insights through workshops or internal talks to elevate the overall design capability within the company.
Collaborate with product management and engineering to define product roadmaps and ensure successful execution of design initiatives.
Utilize storytelling, motion design, and interaction design techniques to create engaging and impactful user experiences.
Stay abreast of industry trends, particularly in AI and healthcare technology, and integrate learnings into design strategies.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on AI integration within clinical workflows and member-facing applications. This suggests that candidates will need to be comfortable with designing for conversational AI, intelligent automation, and data-driven personalization. The requirement to "simplify complex services, workflows, or engagement experiences" points to a need for designers adept at handling intricate, regulated, or sensitive information, common in healthcare. The mentoring and best-practice sharing aspects indicate that this role is expected to contribute to the growth and maturity of the design function.

🎓 Skills & Qualifications

Education:

Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

6+ years of professional experience in product design or UX design.
Minimum of 2 years of experience working on consumer-facing services or internal service delivery workflow experiences.
Proven track record of designing and shipping high-quality, high-impact digital products.
Experience in highly regulated industries such as healthcare or fintech is a plus.

Required Skills:

Expertise in Interaction Design: Deep understanding of user interaction principles, creating intuitive and engaging user flows.
User Research Proficiency: Demonstrated ability to conduct and leverage user research (e.g., usability testing, interviews, surveys) to inform design decisions.
Problem Solving: Ability to break down complex problems into simple, elegant design solutions.
Cross-Functional Collaboration: Proven experience working effectively with product managers, engineers, researchers, and other stakeholders.
Communication & Storytelling: Excellent verbal and written communication skills, with the ability to articulate design rationale and present compelling narratives.
User-Centered Design: Strong commitment to user-centered design principles and methodologies.
Portfolio: A strong portfolio showcasing a range of design projects, highlighting problem-solving skills, design process, and impact.

Preferred Skills:

AI/ML Design Experience: Familiarity or experience designing for AI-powered features, conversational interfaces, or generative AI applications.
Prototyping Skills: Proficiency in prototyping tools (e.g., Figma, Sketch, Adobe XD) to create interactive mockups.
Data Analysis & Metrics: Ability to connect design work to measurable business outcomes and use data to drive design iterations.
Mentorship: Experience mentoring junior designers or leading design initiatives within a team.
Healthcare Domain Knowledge: Familiarity with the healthcare industry, its challenges, and regulatory landscape.
Motion Design: Experience with motion design to enhance user experience.

📝 Enhancement Note: The "6+ years of experience" and "at least 2 years on consumer-facing or internal service delivery workflow experiences" are key indicators for the seniority of this role. The emphasis on AI and complex problem-solving within healthcare suggests a need for designers who are not only skilled in craft but also strategic thinkers with a strong understanding of user needs in a sensitive domain. The portfolio requirement is critical, and candidates should be prepared to showcase projects demonstrating their process, impact, and ability to handle complexity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Demonstrate a clear understanding of the user-centered design process, from research and ideation to prototyping and final delivery.
Showcase projects that highlight the ability to simplify complex systems, workflows, or engagement experiences.
Include case studies that detail the problem, your role, the design solutions, and the measurable impact or outcomes achieved.
Present examples of AI-driven design solutions or innovative approaches to user interaction.
Highlight collaborative efforts with product, engineering, and other cross-functional teams.

Process Documentation:

Be prepared to walk through your design process for specific projects, explaining your rationale, decision-making, and how you incorporated user feedback.
Include examples of how you've used data and user research to inform design decisions and iterate on solutions.
Show evidence of how your design work has contributed to business outcomes or key performance indicators.
Demonstrate an understanding of how to balance rapid iteration with a long-term product vision.

📝 Enhancement Note: For a Senior Product Designer role, particularly in a company focused on innovation and complex problem-solving, the portfolio is paramount. It needs to go beyond just showcasing final designs; it must articulate the designer's thought process, their ability to handle ambiguity, and their impact on both user experience and business goals. The inclusion of AI-specific design examples would be a significant advantage.

💵 Compensation & Benefits

Salary Range:

Zone A: $128,130 - $180,990 USD per year
Zone B: $140,943 - $199,089 USD per year
Zone C: $153,756 - $217,188 USD per year
Zone D: $166,569 - $235,287 USD per year This range includes base salary, equity, and benefits. Actual compensation will vary based on factors such as candidate experience, skills, qualifications, and geographic zone.

Benefits:

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage with multiple plan options
Included Health telemedicine services (behavioral health, urgent care, etc.) at no cost for employees and dependents
Generous Paid Time Off (PTO) and Discretionary Time Off (DTO)
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit
Compassionate Leave for employees experiencing pregnancy loss, surrogacy, or fertility treatment
11 Paid Holidays plus one Floating Paid Holiday
Work-From-Home reimbursement for home office setup and collaboration
24 hours of Paid Volunteer Time Off (VTO) annually

Working Hours:

Standard full-time hours (approximately 40 hours per week), with flexibility expected to meet project deadlines and team needs. The remote-first culture allows for adaptable work schedules within reasonable parameters.

📝 Enhancement Note: The salary ranges provided are extensive, indicating a tiered compensation structure based on geographic zones. This is a critical detail for candidates to consider when evaluating the role. The comprehensive benefits package, especially the telemedicine and family-building benefits, reflects Included Health's commitment to employee well-being, which can be a significant draw for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Digital Health / Health Tech Company Size: Information not explicitly provided, but the range of salary zones and benefits suggests a well-established, mid-to-large-sized company. Founded: Included Health was formed through the merger of Grand Rounds and Doctor On Demand, indicating a dynamic, growth-oriented environment with a focus on integrating innovative healthcare solutions.

Team Structure:

The Senior Product Designer will likely be part of a Product Design team, reporting to a Design Lead or Director of Product Design.
Close collaboration with Product Managers, Engineering teams (front-end and back-end developers), User Researchers, and potentially Data Scientists.
The role involves influencing product direction and mentoring other designers, suggesting a collaborative but also leadership-oriented team dynamic.

Methodology:

Data-driven decision-making, heavily reliant on user research and product analytics.
Agile development methodologies are likely employed, emphasizing rapid iteration and continuous improvement.
A strong focus on user-centered design principles and translating complex problems into intuitive solutions.
Increasing integration of AI and machine learning to enhance user experiences and operational efficiency.

Company Website: https://includedhealth.com/

📝 Enhancement Note: Understanding Included Health's mission to "raise the standard of healthcare for everyone" is crucial. The company's focus on integrated virtual care and navigation, combined with a recent emphasis on AI, suggests an innovative and forward-thinking environment. The structure of the company, being a merger of two entities, implies a culture that values integration, growth, and adaptability.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor (IC) with potential for leadership. This role is positioned as a senior individual contributor, expected to drive design initiatives, mentor others, and influence product strategy.

Reporting Structure: Likely reports to a Design Manager or Director of Product Design. Will work closely with Product Managers and Engineering Leads on specific product areas.

Operations Impact: The Senior Product Designer will have a direct impact on the user experience of Included Health's clinical services, influencing member engagement, satisfaction, and potentially health outcomes. Their work in simplifying complex processes can also improve the efficiency of internal clinical teams, contributing to scalability and quality of care.

Growth Opportunities:

Design Leadership: Potential to move into a Lead Product Designer role, managing a team or a specific product vertical.
Specialization: Deepen expertise in AI design, healthcare UX, or specific product areas.
Cross-functional Advancement: Opportunities to move into Product Management or other strategic roles by leveraging their deep understanding of user needs and product development.
Skill Development: Continuous learning in emerging design technologies, AI applications, and UX research methodologies.

📝 Enhancement Note: The "Senior" title implies a significant level of autonomy and expectation for leadership, even as an individual contributor. The growth path is clearly defined towards more senior design roles or adjacent product-focused positions, appealing to ambitious designers.

🌐 Work Environment

Office Type: Remote-first culture. This indicates a distributed workforce with a strong emphasis on digital collaboration tools and asynchronous communication.

Office Location(s): While fully remote, the salary zones (A, B, C, D) suggest that the company operates with a distributed workforce across different regions within the United States, likely aligning with established tech hubs and cost-of-living areas for compensation.

Workspace Context:

Emphasis on digital collaboration tools (e.g., Slack, Zoom, Figma, Miro) for seamless teamwork.
Expectation of a professional home office setup, supported by a work-from-home reimbursement.
Opportunities for virtual team-building activities and asynchronous communication to foster connection.
The distributed nature means designers will interface with a diverse range of colleagues across different time zones and backgrounds.

Work Schedule: While full-time, the remote-first approach often offers flexibility in daily work hours, provided that core collaboration times and project deadlines are met. This allows designers to integrate work more effectively with personal life.

📝 Enhancement Note: The "remote-first" aspect is a key differentiator. Candidates should be comfortable with highly remote collaboration and possess strong self-management skills. The flexibility offered can be a significant advantage for operations professionals looking to optimize their work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A recruiter will likely review applications and portfolios for fit.
Hiring Manager Interview: Discussion about experience, design philosophy, and team fit.
Design Portfolio Review: A critical stage where candidates present their work, detailing their process, problem-solving, and impact. This will likely involve a case study presentation.
Cross-functional Interviews: Meetings with Product Management and Engineering peers to assess collaboration and technical understanding.
Whiteboarding/Design Challenge: A practical exercise to evaluate problem-solving skills, design thinking, and ability to articulate ideas under pressure.
Final Interview: Potentially with senior leadership to discuss strategic vision and cultural alignment.

Portfolio Review Tips:

Storytelling is Key: Structure your portfolio around compelling narratives for each project. Clearly articulate the problem, your role, the challenges, your design process, the solutions, and the outcomes/impact.
Showcase the "Why": Explain the rationale behind your design decisions, not just the final output.
Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion, reduced error rates, improved user satisfaction).
Highlight AI/Complex Systems: If you have experience with AI-driven design or simplifying complex systems, ensure these projects are prominently featured.
Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

Prepare for potential design challenges by practicing thinking aloud and articulating your process.
Be ready to discuss how you would approach designing for AI-powered features or complex clinical workflows.
Familiarize yourself with Included Health's products and mission to tailor your responses.
Practice explaining trade-offs and constraints in design decisions.

📝 Enhancement Note: The portfolio review is a make-or-break stage. Candidates should meticulously prepare case studies that not only showcase their design skills but also their strategic thinking, problem-solving abilities, and impact. Expect to defend your design decisions and demonstrate how you'd handle the unique challenges of designing for healthcare and AI.

🛠 Tools & Technology Stack

Primary Tools:

Design & Prototyping: Figma (highly probable given industry trends and collaborative needs), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
User Research & Testing: Maze, Rally, Marvin (as mentioned in job description), UserTesting.com, Lookback.
Collaboration & Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Slides), Miro or similar whiteboarding tools.
Project Management: Jira, Asana, Trello (for workflow tracking and team coordination).

Analytics & Reporting:

Familiarity with analytics platforms like Google Analytics, Amplitude, Mixpanel for understanding user behavior and product performance.
Experience with data visualization tools or dashboards to interpret and present insights.

CRM & Automation:

While not directly a CRM role, understanding how design integrates with CRM and marketing automation platforms can be beneficial for a holistic view of the user journey.

📝 Enhancement Note: Proficiency in modern design tools like Figma is essential. The mention of specific user research tools (Maze, Rally, Marvin) indicates the company's commitment to data-informed design and rapid experimentation. Understanding how to interpret basic analytics data is also a plus for a senior role.

👥 Team Culture & Values

Operations Values:

User-Centricity: A deep commitment to understanding and serving the needs of members and clinical teams.
Innovation: Driving forward with new technologies like AI to improve healthcare experiences.
Collaboration: Working effectively across diverse teams to achieve common goals.
Impact: Focusing on outcomes and making a tangible difference in people's health journeys.
Simplicity: Translating complexity into intuitive and accessible solutions.
Data-Driven: Using insights from research and analytics to guide decisions.

Collaboration Style:

Cross-functional Integration: Designers are expected to be active participants in product discussions, working closely with PMs and Engineers.
Open Feedback Culture: Encouraging constructive criticism and open dialogue during design reviews and critiques.
Knowledge Sharing: A proactive approach to sharing learnings, best practices, and design expertise within the team and across the organization.

📝 Enhancement Note: Included Health's mission-driven approach likely permeates its culture. Expect a collaborative environment where designers are valued for their strategic contributions and ability to translate complex problems into user-friendly solutions, especially within the sensitive domain of healthcare.

⚡ Challenges & Growth Opportunities

Challenges:

Complexity of Healthcare: Navigating the intricate regulations, diverse user needs, and often sensitive nature of healthcare information.
AI Integration Nuances: Designing for AI requires careful consideration of ethics, transparency, bias, and user trust, especially in clinical contexts.
Balancing Innovation and Stability: The need to rapidly iterate and adopt new technologies (like AI) while ensuring the reliability and safety of clinical services.
Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

Learning & Development Opportunities:

AI Design Specialization: Opportunities to become an expert in designing for AI-driven healthcare solutions.
Healthcare UX Mastery: Deepening knowledge of user needs and best practices within the healthcare industry.
Mentorship Programs: Formal or informal opportunities to mentor and be mentored by experienced design leaders.
Industry Exposure: Staying current with advancements in digital health, AI, and design through conferences, webinars, and industry publications.

📝 Enhancement Note: This role offers the chance to tackle significant challenges in the digital health space, particularly around the responsible and effective integration of AI. Success in these challenges presents substantial opportunities for professional growth and specialization.

💡 Interview Preparation

Strategy Questions:

Be prepared to discuss your approach to designing for AI-powered features, including considerations for user trust, bias, and transparency.
Articulate how you would simplify a complex healthcare process (e.g., booking an appointment, understanding benefits, managing a chronic condition) into an intuitive digital experience.
Explain your process for conducting user research and translating insights into actionable design decisions.
Discuss how you approach collaboration with product managers and engineers, especially when there are differing opinions or priorities.
How do you measure the success of your designs, and can you provide examples of connecting design to business outcomes?

Company & Culture Questions:

Research Included Health's mission, values, and recent product developments. Be ready to discuss why you are passionate about their work.
Prepare examples of how you've mentored or influenced other designers.
Discuss how you stay updated on industry trends, particularly in AI and healthcare.
How do you contribute to fostering a positive and collaborative team environment, especially in a remote setting?

Portfolio Presentation Strategy:

Select 2-3 projects that best showcase your skills relevant to this role (AI, complex systems, user-centered design, impact).
For each project, clearly define the problem, your specific role and contributions, the challenges faced, your design process, key decisions, and the final outcomes/impact.
Be ready to discuss trade-offs made, how you handled feedback, and what you would do differently if you had more time or resources.
Practice your presentation to ensure it is concise, engaging, and within the allotted time.

📝 Enhancement Note: The interview process will heavily scrutinize your ability to articulate your design process, demonstrate strategic thinking, and showcase tangible impact. Preparing specific examples for each question, especially those relating to AI and complex problem-solving in healthcare, is crucial.

📌 Application Steps

To apply for this Senior Product Designer position:

Submit your resume and a link to your online portfolio through the Included Health careers portal.
Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your expertise in AI design, complex system simplification, user-centered design, and measurable impact within consumer-facing or workflow-driven experiences.
Resume Optimization: Ensure your resume clearly articulates your 6+ years of relevant experience, emphasizing achievements and responsibilities that align with the job description's requirements, using keywords like "AI design," "clinical experiences," "user research," and "process simplification."
Interview Preparation: Practice your portfolio presentation, focusing on storytelling, explaining your design process, and quantifying your impact. Prepare responses for behavioral and situational questions related to collaboration, problem-solving, and mentorship.
Company Research: Thoroughly research Included Health's mission, products, and recent news to understand their strategic direction and how your skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Product Designer, Clinical Experiences