Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer
Company: Zip Co Limited
Location: Sydney, New South Wales, Australia
Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: January 21, 2026
Experience Level: 6+ Years
Remote Status: Hybrid

🚀 Role Summary

• This role is for a Senior Product Designer responsible for end-to-end product experience design across mobile and web platforms.
• It involves a hybrid work arrangement within a collaborative Sydney-based team focused on customer-centric financial experiences.
• The position emphasizes strong interaction design, visual craft, and problem-solving skills to deliver tangible customer and business outcomes.
• You will contribute to evolving design systems and practices, fostering a culture of continuous improvement through feedback and data.

📝 Enhancement Note: While the input data is for a "Senior Product Designer," the output is tailored to emphasize "Revenue Operations," "Sales Operations," and "GTM" roles as per the instructions. This means interpreting the core responsibilities and skills through an operations lens, focusing on how design thinking and process optimization contribute to business goals. The "financial services" aspect of Zip Co Limited is leveraged to infer potential needs for financial operations process improvements.

📈 Primary Responsibilities

• Own the end-to-end design of complex product areas, from initial problem discovery and user research through to delivery, iteration, and outcome measurement.
• Advocate for design quality and customer-centric outcomes within product roadmaps and cross-functional squad discussions, ensuring alignment with business objectives.
• Design intuitive, elegant, and purposeful user flows, interactions, and interfaces that enhance the customer journey and support operational efficiency.
• Develop scalable product visions and strategically break them down into clear, achievable increments for phased implementation and continuous improvement.
• Conduct user testing, measure key performance indicators (KPIs), and analyze outcomes to rapidly iterate and enhance user experiences and operational workflows.
• Partner closely with Product Managers, Engineers, and Researchers throughout the entire product lifecycle, facilitating seamless collaboration and knowledge sharing.
• Contribute to the development and evolution of Zip's design system and broader design practices, ensuring consistency and scalability across products.
• Actively provide and solicit constructive feedback to elevate the quality of work across the entire design and operations team.

📝 Enhancement Note: The original responsibilities are reinterpreted to align with operations functions. For example, "owning the design of complex product areas" is framed as owning the design of complex operational processes or systems. "Advocating for design quality and customer outcomes" is reframed as advocating for process quality and business outcomes. "Measuring outcomes" is highlighted as a key operations responsibility, focusing on metrics and ROI.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 6+ years of professional experience in product design, UX design, or interaction design, with a proven track record of hands-on experience across both mobile and web platforms.

Required Skills:

• Demonstrated expertise in end-to-end product design, encompassing problem definition, user research, flow mapping, wireframing, prototyping, and detailed UI/interaction design.
• A strong portfolio showcasing successful interaction design, visual craft, and problem-solving abilities that have delivered measurable customer and business outcomes.
• Natural curiosity and a deep desire to uncover the underlying "why" behind customer problems and operational inefficiencies.
• Excellent storytelling and communication skills, with the proven ability to influence stakeholders and guide cross-functional teams through the design and implementation process.
• Experience collaborating effectively within cross-functional teams (Product Management, Engineering, Research, Operations) and facilitating constructive design and process discussions.
• Comfort working in fast-paced environments, demonstrating the ability to balance speed with thoughtful, data-driven decision-making and risk management.
• Experience contributing to or actively working with design systems to ensure consistency, scalability, and efficiency in product and process development.
• Proficiency in leveraging AI and new tools to adapt, learn, and grow, enhancing design and operational capabilities.

Preferred Skills:

• Experience in financial services or FinTech industry, with an understanding of the unique challenges and opportunities in FinTech product and operations.
• Familiarity with A/B testing methodologies and experience analyzing results to drive product and process improvements.
• Experience with user research methodologies and translating research findings into actionable design and operational strategies.
• Understanding of front-end development principles to facilitate better collaboration with engineering teams.
• Experience in mentoring junior designers or leading design initiatives within a team.

📝 Enhancement Note: The original requirements are augmented to include operations-specific skills. "Portfolio demonstrating strong interaction design, visual craft and problem solving that delivers real customer and business outcomes" is specifically tailored to emphasize the demonstration of operational outcomes and process improvements. "Risk Management" is called out as a critical skill, aligning with operations roles. "AI and new tools" is positioned for operational efficiency and automation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase case studies that detail your end-to-end design process for complex product areas, highlighting how you defined problems, designed solutions, and measured impact.
• Include examples of how your design contributions have led to tangible improvements in customer experience and achieved specific business or operational objectives.
• Present wireframes, user flows, prototypes, and final UI designs, demonstrating your craft and attention to detail across mobile and web platforms.
• Clearly articulate your role in cross-functional teams, emphasizing collaboration with Product Managers, Engineers, and Researchers, and how you influenced product direction.
• Demonstrate experience in developing and utilizing design systems, providing examples of how you ensured consistency and scalability.

Process Documentation:

• Provide examples of how you have documented design processes, user flows, and system interactions to ensure clarity and alignment across teams.
• Showcase instances where you have contributed to or created process documentation for operational workflows, illustrating your ability to translate user needs into actionable steps.
• Present how you have used data and metrics to inform process improvements and measure the success of implemented designs and operational changes.

📝 Enhancement Note: This section is entirely crafted to meet the requirement of detailing "Process & Systems Portfolio Requirements" for an operations-focused role. It translates the design portfolio expectations into an operations context, focusing on process documentation, system implementation, and measurable business outcomes.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in Sydney with 6+ years of experience, the estimated annual salary range is AUD $120,000 - $170,000. This range can vary based on the candidate's specific skills, experience, and the outcome of negotiations.

Benefits:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days, supporting work-life balance crucial for sustained operational performance.
• 16 weeks paid parental leave for primary carers and 4 weeks for supporting carers, reflecting a supportive and inclusive work environment.
• Comprehensive family support policies, including miscarriage bereavement leave and domestic violence leave, demonstrating a commitment to employee well-being.
• Robust mental health and wellness initiatives: $299 annual wellbeing allowance, free access to EAP service Sonder for employees and family, discounted private health insurance, and discounted fitness sessions via ClassPass.
• 2 days paid volunteering leave per year, encouraging community engagement and corporate social responsibility.
• Access to the Flare Benefits Hub and Novated Leasing for significant savings across lifestyle, essentials, and wellbeing.
• Fee-free Zip products and exclusive discounts with Zip merchant partners, directly benefiting employees.
• Regular team social events, access to well-equipped offices, free daily breakfast, and weekly free lunches, fostering team cohesion and a positive work culture.

Working Hours: Standard full-time working hours are approximately 40 hours per week. The hybrid work arrangement offers flexibility, allowing for a balance between in-office collaboration and remote work, supporting efficient workflow management and personal productivity.

📝 Enhancement Note: Salary is estimated based on typical Senior Product Designer roles in Sydney, Australia, with a strong emphasis on providing a transparent methodology. Benefits are listed as provided, with added context on how they support employee well-being and operational effectiveness. Working hours are detailed to reflect typical expectations and the flexibility offered by the hybrid model.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Financial Services (FinTech). Zip Co Limited operates in the rapidly evolving FinTech sector, offering innovative payment and credit solutions that bridge the gap between consumers and merchants. This industry context implies a fast-paced, data-driven, and customer-centric environment where operational excellence is paramount for success and scalability.

Company Size: Zip Co Limited is a publicly listed company (ASX: ZIP) with a significant global presence, indicating a mid-to-large enterprise structure. This size suggests established processes and a growing operational footprint, offering opportunities for individuals to contribute to scaling and optimizing core business functions.

Founded: Founded in 2013, Zip has experienced rapid growth, establishing itself as a key player in the digital finance landscape. This history suggests a dynamic and evolving company culture that values innovation, agility, and a proactive approach to market changes.

Team Structure:

• The Product Design team operates as a key function within the broader Product and Technology organization, likely comprising a mix of Senior Designers, Product Designers, UX Researchers, and potentially Design Operations specialists.
• Designers report into a Head of Design or Design Lead, with close collaboration and a dotted-line reporting structure to Product Managers and Engineering Leads within specific product squads.
• Cross-functional collaboration is a cornerstone, with Product Designers working intimately with Product Managers, Engineers, Researchers, Marketing, and potentially Operations teams to define, build, and iterate on product features and user experiences.

Methodology:

• Data Analysis and Insights: Zip likely employs a data-driven approach to product development and operational management, utilizing analytics to understand customer behavior, measure product performance, and identify areas for improvement. This includes A/B testing, user analytics, and financial reporting.
• Workflow Planning and Optimization: The company emphasizes designing scalable product visions that are broken into achievable increments, reflecting an agile methodology focused on continuous delivery and iterative improvement of both product features and underlying operational processes.
• Automation and Efficiency Practices: With a focus on innovation and customer experience, Zip likely embraces automation to streamline operations, enhance efficiency, and reduce manual effort across various business functions, from customer onboarding to transaction processing.

Company Website: https://zip.co/

📝 Enhancement Note: The company culture and structure are inferred from the industry, company size, and the nature of a Senior Product Designer role. The emphasis is placed on how these aspects translate to an operations-focused environment, particularly concerning data-driven decision-making, process optimization, and cross-functional collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior Individual Contributor level within the Product Design function. In an operations context, this translates to a Senior Operations Specialist or Analyst role, responsible for designing, implementing, and optimizing key business processes and systems. The scope includes owning complex operational areas, driving process improvements, and influencing strategic decisions related to operational efficiency and customer experience.

Reporting Structure: While the role is formally a Senior Product Designer, it implies a close working relationship with Product Managers, Engineering Leads, and potentially Heads of Operations or GTM Strategy. The Senior Designer would likely report to a Design Lead or Head of Design, but their work would be deeply integrated into product squads and cross-functional teams focused on delivering business outcomes.

Operations Impact: The Senior Product Designer is instrumental in shaping customer-centric financial experiences, which directly impacts customer acquisition, retention, and satisfaction – key drivers of revenue. By designing intuitive and efficient processes, they reduce operational friction, lower costs, and enable scalable growth for the business. Their work influences how millions of people manage their finances, directly contributing to Zip's market position and revenue generation.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in operational process design, optimization, and automation within the FinTech sector. This could involve specializing in areas like customer onboarding, risk management, or payment processing workflows.
• Leadership Development: Potential to transition into a Design Lead or Manager role, overseeing a team of designers and contributing to strategic operational planning. Alternatively, growth into a dedicated Product Operations or GTM Operations role focused purely on business process and system efficiency.
• Cross-Functional Mobility: The role provides a strong foundation for moving into Product Management, Project Management, or specialized roles within Operations, GTM Strategy, or Business Analysis, leveraging a deep understanding of user needs and business objectives.

📝 Enhancement Note: This analysis reframes the "Senior Product Designer" role through an "Operations" lens. It identifies how design skills translate into operational responsibilities, impact, and growth paths within a business operations context. The emphasis is on process ownership, efficiency, and strategic contribution.

🌐 Work Environment

Office Type: The role is based in a hybrid Sydney office environment. This suggests a modern workspace designed to foster collaboration, innovation, and team cohesion, while also accommodating flexible work arrangements. It implies a professional setting equipped with the necessary tools and amenities for both focused work and dynamic team interactions.

Office Location(s): The primary office location is Sydney, New South Wales, Australia. This location is likely situated in a central business district, offering accessibility via public transport and proximity to other business amenities. Specific office details would be provided during the interview process.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on collaboration mean the office space likely includes ample meeting rooms, breakout areas, and open-plan zones designed for team discussions, workshops, and brainstorming sessions.
• Operations Tools and Technology: Employees will have access to standard office technology, high-speed internet, and likely a robust IT infrastructure to support design software, communication platforms, and internal operational systems.
• Operations Team Interaction: Opportunities to engage with colleagues from various departments, including Product Management, Engineering, Research, and potentially direct Operations or GTM teams, facilitating cross-functional understanding and synergy.

Work Schedule: The hybrid work schedule allows for a blend of in-office days (likely dictated by team needs and collaboration requirements) and remote work. This flexibility is designed to optimize productivity by allowing individuals to choose the environment best suited for specific tasks, whether it's deep focus work at home or collaborative sessions in the office.

📝 Enhancement Note: The "Work Environment" is described by inferring from the "hybrid" work arrangement and the company's industry. The focus is on how this environment supports operational effectiveness, collaboration, and the use of technology relevant to modern workforces.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit, with a focus on understanding your operational mindset and problem-solving approach.
• Portfolio Presentation & Design Challenge: A session where you present your portfolio, focusing on 1-2 case studies that demonstrate your end-to-end design process, problem-solving skills, and ability to drive business/operational outcomes. This may be combined with a take-home design challenge or an in-person workshop simulating a real-world scenario.
• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially Researchers or Operations leads to evaluate your collaboration skills, technical understanding, and ability to articulate design decisions in the context of business objectives and operational constraints.
• Hiring Manager Interview: A final discussion with the hiring manager to delve deeper into your experience, leadership potential, and alignment with Zip's values and operational philosophy.

Portfolio Review Tips:

• Highlight Operational Impact: Clearly articulate how your design solutions have improved key business metrics, operational efficiency, customer satisfaction, or revenue. Use data and specific outcomes to support your claims.
• Showcase End-to-End Process: For each case study, walk through the entire design process: problem definition, research, ideation, prototyping, testing, iteration, and delivery. Emphasize your role and contributions at each stage.
• Demonstrate Collaboration: Provide examples of how you worked with cross-functional teams, managed stakeholder feedback, and influenced decisions. Highlight your communication and storytelling abilities.
• Focus on Scalability and Systems: If applicable, showcase your experience with design systems, scalable solutions, and how you ensured consistency and efficiency in your work.
• Tailor to Zip: Research Zip's products and understand their target audience and business model. Frame your case studies in a way that resonates with their specific challenges and opportunities in the FinTech space.

Challenge Preparation:

• Understand the Context: If given a challenge, ensure you fully grasp the problem statement, the target user, and any business or operational constraints. Ask clarifying questions.
• Structure Your Approach: Outline your thinking process clearly, from problem framing to solution ideation and justification. Use a logical, step-by-step approach.
• Focus on User and Business Value: Demonstrate how your proposed solution addresses user needs while also delivering tangible business value and aligning with operational goals.
• Articulate Trade-offs: Be prepared to discuss potential trade-offs, risks, and alternative solutions, showing a well-rounded understanding of the design and implementation process.

📝 Enhancement Note: This section provides detailed advice on preparing for the interview and portfolio review, specifically tailored for a Senior Product Designer role with an emphasis on operational impact and cross-functional collaboration. The tips are actionable and designed to help candidates showcase their value in a business operations context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma (highly probable given industry trends and emphasis on collaboration and design systems), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• Prototyping & Animation: Principle, After Effects, or similar tools for creating interactive prototypes and motion design elements.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello for task management, workflow tracking, and documentation.
• Communication: Slack, Microsoft Teams for real-time team communication.

Analytics & Reporting:

• User Analytics: Google Analytics, Mixpanel, Amplitude for tracking user behavior, feature adoption, and conversion rates.
• A/B Testing Platforms: Optimizely, VWO (Visual Website Optimizer), or in-house solutions for experimental design and performance measurement.
• Data Visualization Tools: Tableau, Power BI (potentially used by operations teams that designers collaborate with) for understanding and presenting performance data.

CRM & Automation:

• While not directly a design tool, understanding CRM (e.g., Salesforce) and automation platforms (e.g., Zapier, Marketo) can be beneficial for appreciating the broader ecosystem in which product designs operate and how they impact operational workflows.

📝 Enhancement Note: This section lists common tools used by product designers, with an emphasis on those that facilitate collaboration, design system management, and integration with operational workflows and analytics. The inclusion of analytics and CRM tools highlights the data-driven and interconnected nature of modern product development and GTM operations.

👥 Team Culture & Values

Operations Values:

• Customer First: A deep commitment to understanding and prioritizing customer needs and pain points, translating them into intuitive and valuable product experiences and seamless operational processes.
• Own It: Taking full responsibility for projects and outcomes, from initial concept through to successful implementation and ongoing optimization, demonstrating accountability and a proactive approach to problem-solving.
• Stronger Together: Valuing collaboration, open communication, and mutual support across teams. This means actively partnering with Product, Engineering, Research, and Operations to achieve shared goals and collective success.
• Change the Game: A drive for innovation, challenging the status quo, and seeking out opportunities to create revolutionary solutions that positively impact customers and the business, embracing new technologies and methodologies.

Collaboration Style:

• Cross-Functional Integration: A highly collaborative approach where designers are embedded within product squads, working closely with Product Managers, Engineers, and Researchers to ensure alignment and shared ownership of product strategy and execution.
• Process Review Culture: Encouraging open dialogue and constructive feedback loops during design reviews, sprint retrospectives, and post-launch analysis to continuously refine both product designs and operational workflows.
• Knowledge Sharing: A culture that promotes sharing best practices, design patterns, insights from user research, and learnings from operational data to foster collective growth and elevate the quality of work across the team.

📝 Enhancement Note: The company's stated values are interpreted through the lens of an operations-focused culture, emphasizing accountability, collaboration, and a drive for efficiency and innovation in both product and process.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Operational Constraints: The inherent challenge of designing revolutionary experiences while adhering to the practicalities of financial regulations, technical feasibility, and operational scalability in a fast-paced FinTech environment.
• Driving Adoption of New Tools/Processes: Effectively championing and facilitating the adoption of new design tools, methodologies, or operational processes across diverse teams, requiring strong change management and communication skills.
• Measuring the Impact of Design: Quantifying the direct impact of design decisions on key business metrics and operational efficiency, requiring robust data analysis and storytelling capabilities.
• Navigating Rapid Growth: Adapting design and operational strategies to support Zip's continuous growth and expansion into new markets or product lines, requiring agility and foresight.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to gain deeper insights into financial operations, risk management, and compliance within the FinTech sector through hands-on project experience and cross-functional collaboration.
• Industry Conference and Certification Participation: Support for attending relevant design, FinTech, or operations conferences and pursuing certifications to stay abreast of industry trends and best practices.
• Operations Mentorship and Leadership Development: Access to mentorship from senior leaders within Product, Design, or Operations, with potential pathways for developing leadership skills and taking on greater strategic responsibilities.

📝 Enhancement Note: This section identifies potential challenges and growth opportunities, framing them within both the product design and operational contexts. It highlights how the role can foster skill development in areas critical to operations and business success.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned the design of a complex product area from discovery through to delivery. What were the key challenges, how did you measure success, and what was the ultimate business impact?" (Focus on process, data, and quantifiable outcomes.)
• "How do you advocate for design quality and customer outcomes within product roadmaps and cross-functional discussions, especially when faced with competing priorities or technical constraints?" (Highlight communication, negotiation, and data-driven persuasion skills.)
• "Walk us through a situation where you had to uncover the 'deeper why' behind a customer problem or an operational inefficiency. What was your approach, and how did it inform your solution?" (Emphasize curiosity, research methods, and analytical thinking.)

Company & Culture Questions:

• "How do Zip's values – Customer First, Own It, Stronger Together, and Change the Game – align with your own work philosophy and approach to product design and operations?" (Research the values and prepare specific examples.)
• "Describe your experience collaborating with Product Managers and Engineers. How do you ensure alignment and effective communication throughout the product lifecycle?" (Focus on cross-functional synergy and shared ownership.)
• "How do you approach identifying and managing risks within your design or operational processes?" (Showcase proactive problem identification and mitigation strategies.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role and responsibilities, your process, the solutions you designed, the outcomes achieved (quantify where possible), and your key learnings.
• Emphasize Operational Impact: Frame your achievements in terms of business value – increased conversion rates, reduced operational costs, improved customer satisfaction, enhanced efficiency, or successful feature adoption.
• Showcase Collaboration: Highlight instances where you worked effectively with cross-functional teams, managed feedback, and influenced decisions.
• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, research methodology, and problem-solving approach. Be ready to discuss trade-offs and alternative solutions.

📝 Enhancement Note: This section provides specific, actionable interview preparation advice, including sample strategy questions and detailed tips for portfolio presentation, all tailored to a senior role with an operations and business impact focus.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Zip Co Limited careers portal via the provided link.
• Tailor your resume: Highlight experience in product design, UX/UI, interaction design, and any relevant experience in FinTech or digital financial services. Quantify achievements with metrics related to customer experience, operational efficiency, or business impact.
• Curate your portfolio: Select 2-3 of your strongest case studies that demonstrate end-to-end design process, problem-solving capabilities, collaboration, and measurable outcomes. Ensure your portfolio clearly articulates your role and the impact of your work.
• Prepare for the interview: Research Zip Co Limited's products, market position, and company values. Practice articulating your design process, collaboration experience, and how you drive business and operational results. Be ready to discuss your approach to risk management and AI integration.
• Understand the hybrid model: Be prepared to discuss your experience and expectations regarding hybrid work arrangements and your approach to collaborating effectively in both in-office and remote settings.

⚠️ Important Notice: This enhanced job description includes insights and assumptions based on industry standards and the provided information. All details should be verified directly with Zip Co Limited during the application and interview process.