Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer Company: Suger.io Location: Vancouver, BC, Canada Job Type: Full-time Category: Product Design / Revenue Operations Enablement Date Posted: 2026-02-18 Experience Level: Mid to Senior (4+ years) Remote Status: Hybrid (4 days/week in office)

🚀 Role Summary

• Lead end-to-end user experience design for AI-powered automation within revenue operations workflows, focusing on pricing, contracting, billing, and compliance.
• Drive the product vision, strategy, and roadmap for intelligent systems that optimize complex enterprise B2B software sales channels.
• Translate intricate operational realities and customer needs into intuitive, scalable, and trustworthy product experiences.
• Collaborate closely with engineering, customer success, and GTM teams to deliver high-quality, data-intensive enterprise UX.
• Shape the application of AI in real-world customer workflows, emphasizing human-in-the-loop design, transparency, and reliability.

📝 Enhancement Note: While the title is "Senior Product Designer," the core responsibilities and context strongly align with enabling Revenue Operations and Go-To-Market (GTM) functions through sophisticated product design. The role requires a deep understanding of B2B SaaS, enterprise workflows, and AI-driven automation, making it highly relevant to operations professionals seeking to understand the product side of their ecosystem. This role bridges the gap between product development and operational efficiency.

📈 Primary Responsibilities

• Design and iterate on comprehensive user journeys for AI-driven automation in pricing, contracting, billing, and compliance, balancing customer impact, system reliability, and engineering feasibility.
• Develop and own the product vision, strategy, and roadmap for intelligent systems that automate and optimize complex revenue operations workflows.
• Create intuitive AI-driven automation experiences that prioritize trust, transparency, and user control alongside speed and efficiency.
• Partner closely with Engineering to test, validate, and deploy AI-enabled products, ensuring correctness, fairness, and reliability in production environments.
• Collaborate with Customer Success to gather qualitative and quantitative feedback, occasionally supporting onboarding or troubleshooting to gain deep insights into real-world user behavior, edge cases, and trust concerns surrounding automation.
• Define interaction patterns, microcopy, and visual hierarchy with meticulous craft to transform complex enterprise workflows into user-friendly interfaces.
• Conduct user research and discovery to uncover underlying problems and opportunities within existing operational processes, even when they appear functional.
• Design for complex systems, platform products, and enterprise UX, with a specific focus on cloud marketplaces and API-first revenue platforms.

📝 Enhancement Note: The responsibilities emphasize a strategic approach to product design within the revenue operations domain. The focus on AI, complex workflows, and enterprise UX indicates a need for a designer who can think systematically and understand the operational implications of their design decisions.

🎓 Skills & Qualifications

Education: Not explicitly specified, but a Bachelor's degree in Design, HCI, Computer Science, or a related field is typically expected for a Senior role. Equivalent practical experience is also highly valued.

Experience: 4+ years of dedicated product design experience, preferably within B2B SaaS, developer platforms, or complex enterprise software environments.

Required Skills:

• Proven experience in the full product lifecycle: problem discovery, prototyping, production deployment, iteration, and monitoring.
• Strong understanding of complex backend systems, data dependencies, and technical product surfaces (ability to converse technically without necessarily coding).
• Excellent communication and collaboration skills, with the ability to align engineering, customer-facing teams, and leadership on goals and execution strategies.
• Strong critical thinking and problem-solving abilities, with a knack for uncovering root causes and identifying opportunities.
• Expertise in defining interaction patterns, crafting precise microcopy, and establishing clear visual hierarchy.
• Experience designing for enterprise UX, platform products, and complex workflows.
• Familiarity with APIs and data models, enabling effective communication with engineering teams.

Preferred Skills:

• Experience with AI-powered products, automation, or data-intensive systems.
• Familiarity with Revenue Operations, Sales Operations, or Go-To-Market (GTM) functions.
• Experience with specific systems like Salesforce, HubSpot, billing systems, or cloud marketplaces (e.g., AWS Marketplace, Azure Marketplace, GCP Marketplace, Snowflake Marketplace).
• Experience in human-in-the-loop design methodologies.

📝 Enhancement Note: The requirements highlight a blend of core design skills and a strong aptitude for understanding complex technical and operational concepts. Familiarity with operations-specific tools and domains is a significant advantage, indicating the role's direct impact on revenue operations efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design projects that demonstrate a deep understanding of the product lifecycle, from initial problem discovery to post-launch iteration and monitoring.
• Highlight projects involving complex systems, data dependencies, or technical product surfaces, illustrating your ability to navigate and simplify intricate backend logic.
• Include case studies that detail your problem-solving approach, design process, user research methodologies, and the rationale behind your design decisions.
• Demonstrate your ability to translate ambiguous problems into clear, actionable design solutions, with a focus on user impact and business goals.
• Present examples of how you've collaborated with engineering, product management, and customer-facing teams to bring products to market.

Process Documentation:

• Detail your process for user research, including methods for gathering qualitative and quantitative feedback, especially in B2B or enterprise contexts.
• Illustrate your approach to developing product vision, strategy, and roadmaps for complex features or platforms.
• Explain your methodology for designing AI-driven automation, emphasizing how you balance speed, trust, transparency, and control.
• Showcase examples of your work on interaction patterns, microcopy, and visual hierarchy that enhance user understanding and efficiency in complex workflows.
• Document how you test, validate, and iterate on designs in collaboration with engineering and based on real-world user behavior.

📝 Enhancement Note: For a role of this nature, a portfolio is crucial. It needs to go beyond visual design and showcase strategic thinking, process ownership, and the ability to handle complexity common in revenue operations and enterprise software. Demonstrating experience with AI and complex data systems will be key.

💵 Compensation & Benefits

Salary Range: $130,000 - $180,000 CAD per year.

Benefits:

• Competitive compensation package including base salary and equity.
• Monthly office stipends for lunch and commute-related expenses, supporting a hybrid work model.
• Comprehensive healthcare benefits: extended health care, dental, vision, and life insurance.
• Opportunity to work alongside experienced professionals from leading tech companies (Google, Meta, Salesforce, etc.).
• Autonomy to own and drive significant parts of the go-to-market strategy and platform architecture.
• Fast-paced environment with direct customer impact and rapid product iteration.

Working Hours: Standard full-time hours, likely around 40 hours per week, with a hybrid model requiring 4 days per week in the Downtown Vancouver office.

📝 Enhancement Note: The salary range provided is specific to Vancouver, BC, Canada, and reflects a mid-to-senior level product design role in the tech industry. The benefits package is comprehensive and aligns with industry standards for tech companies, with specific perks supporting the hybrid work model. The mention of "revenue workflows" and "AI agent and AI infrastructure SaaS" clearly positions this role as impacting operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: B2B Software, specializing in Revenue Operations and Cloud Marketplace solutions. Company Size: Series A funded startup (launched in 2022), indicating a dynamic, growth-oriented environment with approximately 50-200 employees. Founded: 2022, meaning it's a relatively young company with a strong focus on innovation and rapid scaling.

Team Structure:

• The design team likely operates within a product department, closely integrated with product management and engineering.
• Collaboration is expected to be highly cross-functional, involving GTM (Sales, Customer Success) teams to understand customer needs and operational challenges.
• Reporting structure is likely flat, common in startups, with direct access to leadership and the ability to influence product direction.

Methodology:

• Data-Driven Design: Emphasis on using qualitative and quantitative feedback, user behavior, and operational metrics to inform design decisions.
• Agile Development: Likely employs agile methodologies for rapid iteration and deployment, requiring designers to be adaptable and responsive.
• Customer-Centricity: Strong focus on understanding and solving real-world problems for B2B customers, particularly those operating in complex enterprise environments.
• AI Integration: A core part of the company's strategy, requiring a thoughtful approach to designing AI-powered features that are reliable and trustworthy.

Company Website: suger.io

📝 Enhancement Note: Suger.io is positioned as a key player in revolutionizing how B2B software companies leverage cloud marketplaces, a critical but complex sales channel. Their focus on API-first revenue platforms and AI-driven automation suggests a highly technical and operations-focused product. The culture is likely fast-paced, innovative, and collaborative, typical of a well-funded Series A startup.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Product Designer, indicating a significant level of autonomy and responsibility. It's a critical position for shaping the user experience of products that directly enable and optimize revenue operations. The role requires a blend of strategic thinking and detailed execution.

Reporting Structure: Likely reports to a Head of Product, Design Lead, or CTO, with close collaboration across Engineering, Product Management, and Go-To-Market (GTM) teams. The flat organizational structure typical of startups means direct interaction with senior leadership and stakeholders.

Operations Impact: The Senior Product Designer will have a direct impact on the efficiency, scalability, and reliability of revenue operations for Suger’s customers. By designing intuitive interfaces for complex processes like pricing, contracting, billing, and compliance, the role directly influences customer success, adoption, and the overall value proposition of Suger's platform. The focus on AI automation means driving significant operational efficiency gains for users.

Growth Opportunities:

• Leadership in Design: Opportunity to lead design initiatives for major product pillars, potentially growing into a Design Lead or Manager role as the company scales.
• Specialization: Deepen expertise in enterprise UX, AI-driven automation, and revenue operations technology.
• Strategic Influence: Contribute significantly to product strategy and roadmap development, influencing the company's direction.
• Mentorship: As a senior member, opportunities to mentor junior designers and shape design best practices within the company.
• Cross-functional Exposure: Gain deep understanding of GTM, engineering, and business operations within a rapidly growing SaaS company.

📝 Enhancement Note: This role offers substantial growth potential, not just in product design but also in understanding the intricacies of revenue operations and GTM strategy. The impact on efficiency and scalability makes it a strategic position within the company.

🌐 Work Environment

Office Type: Hybrid work model, requiring 4 days per week in the Downtown Vancouver office. This suggests a modern office space designed to foster collaboration and innovation.

Office Location(s): Downtown Vancouver, BC, Canada. This location offers accessibility and a vibrant urban setting.

Workspace Context:

• Collaborative Hub: The office environment is expected to facilitate close collaboration between designers, engineers, product managers, and GTM teams, essential for designing complex B2B SaaS products.
• Technology & Tools: Access to modern design tools, collaboration platforms, and potentially specialized hardware or software for prototyping and user testing.
• Customer Interaction: Opportunities to engage directly with enterprise customers, providing real-world context and feedback for design work.
• Focus Time: The hybrid model allows for focused work either in the office or remotely, balancing collaboration with individual deep work.

Work Schedule: Standard full-time employment, with the expectation of 4 days per week in the office. Flexibility may exist for individual work hours, but core collaboration times will be important.

📝 Enhancement Note: The hybrid model is a key aspect, balancing the benefits of in-person collaboration with the flexibility of remote work. For operations-focused roles, this often means structured team collaboration days and independent work for analysis and design.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter or hiring manager to assess basic qualifications, interest, and cultural fit.
• Portfolio Review & Design Exercise: A session where candidates present their portfolio, discussing specific projects and their design process. This may be followed by a design challenge or take-home assignment focused on a relevant problem.
• Cross-Functional Interviews: Interviews with members of the Product, Engineering, and potentially GTM teams to evaluate collaboration skills, technical understanding, and strategic thinking.
• Final Interview: A discussion with senior leadership (e.g., CTO, Head of Product) to assess strategic alignment, leadership potential, and overall fit.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Highlight projects where you managed the entire design process from discovery to launch and iteration.
• Emphasize Problem-Solving: Clearly articulate the business and user problems you addressed, your research findings, and how your design solutions solved them.
• Detail Your Process: Explain your methodology for user research, ideation, prototyping, testing, and collaboration, especially in complex or data-intensive environments.
• Demonstrate Impact: Quantify the impact of your designs using metrics related to user engagement, efficiency, conversion, or customer satisfaction. For this role, focus on how your designs improve operational workflows.
• Highlight AI/Complexity: If possible, include projects involving AI, automation, complex systems, or B2B/enterprise UX to directly address the role's requirements.
• Tailor to Suger: Research Suger’s product and target market (cloud marketplaces, revenue operations) and be prepared to discuss how your experience aligns with their specific challenges.

Challenge Preparation:

• Be prepared for a design challenge that might involve simplifying a complex workflow, designing an AI-driven feature, or improving an existing operational process.
• Focus on demonstrating your ability to think critically, break down complex problems, and articulate your design rationale clearly and concisely.
• Practice presenting your thought process and design decisions, explaining the trade-offs considered and the potential impact.

📝 Enhancement Note: The interview process is typical for senior design roles in SaaS companies. The emphasis on portfolio and design challenges underscores the need for practical demonstration of skills, particularly in handling complexity and user-centricity for enterprise solutions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Principle.
• User Research & Testing: UserTesting.com, Lookback, Hotjar, Maze, or similar platforms for qualitative and quantitative feedback.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Miro.

Analytics & Reporting:

• While not a direct design tool, familiarity with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) is beneficial for understanding user behavior and product performance.
• Understanding BI tools (e.g., Tableau, Power BI) can help in interpreting data related to operational efficiency and user adoption.

CRM & Automation:

• CRM: Salesforce, HubSpot (mentioned as a plus). Understanding how design integrates with CRM data and workflows is valuable.
• Automation: Familiarity with concepts of workflow automation, API integrations, and how these impact user experience is crucial given the role's focus.

📝 Enhancement Note: Proficiency in industry-standard design tools is expected. More importantly, understanding how design interfaces with backend systems, data, APIs, and automation platforms is critical for this role, given its direct relevance to revenue operations technology.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: Deeply understanding and solving the complex operational challenges faced by B2B software companies selling through cloud marketplaces.
• Innovation & AI Leadership: Embracing and thoughtfully applying AI to automate and optimize revenue operations, focusing on trust and reliability.
• Excellence & Craft: Delivering high-quality, intuitive, and reliable product experiences through meticulous design work and attention to detail.
• Collaboration & Transparency: Working closely with cross-functional teams and customers, fostering open communication and shared understanding.
• Ownership & Impact: Taking responsibility for key product areas and driving significant impact on customer success and company growth.

Collaboration Style:

• Cross-functional Integration: Designers work seamlessly with Product Managers to define strategy and Engineers to ensure feasibility and quality of implementation.
• GTM Partnership: Close alignment with Customer Success and Sales teams to gather direct user feedback and understand market needs.
• Data-Informed: A culture that values data and user insights to drive decision-making, rather than relying solely on intuition.
• Iterative Approach: Embracing continuous feedback loops to refine designs and product features based on real-world usage.

📝 Enhancement Note: The company's focus on AI, revenue operations, and complex enterprise workflows implies a culture that values technical depth, problem-solving, and a strong sense of ownership. The collaborative style is key to navigating the intricate nature of their product.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Workflows: Designing intuitive experiences for intricate, often manual, revenue operations processes (pricing, contracting, billing, compliance) that are critical for business success.
• Balancing Automation with Trust: Developing AI-driven features that users trust to automate critical financial and operational tasks, ensuring transparency and control.
• Platform Design: Working on a platform product with interconnected features and APIs, requiring a holistic view of the user experience and system architecture.
• Rapid Scaling: Adapting design processes and solutions as the company grows rapidly and its customer base expands.
• Cross-functional Alignment: Effectively communicating and aligning design decisions across diverse teams (Engineering, Product, GTM) with different priorities and perspectives.

Learning & Development Opportunities:

• Deep Dive into Revenue Operations: Gain expert-level understanding of the complexities and nuances of B2B revenue operations and cloud marketplace sales.
• AI Product Design: Develop specialized skills in designing and implementing AI-powered features for enterprise applications, focusing on human-in-the-loop systems.
• Platform & System Design: Enhance expertise in designing scalable, API-first platform products.
• Leadership Skills: Grow into a leadership role, mentoring other designers and influencing product strategy.
• Industry Exposure: Work with cutting-edge technology and contribute to shaping the future of revenue operations automation.

📝 Enhancement Note: The challenges are deeply rooted in the operational domain Suger operates within. Overcoming these challenges presents significant opportunities for professional growth and specialization relevant to the operations technology landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, data-intensive enterprise workflow. What was your process, and what was the outcome?" (Focus on your ability to handle complexity and demonstrate impact).
• "How would you approach designing an AI feature that automates a critical part of a user's workflow, ensuring they trust the output?" (Prepare to discuss AI ethics, transparency, human-in-the-loop, and risk mitigation).
• "Imagine you're designing a new pricing module for cloud marketplaces. What are the key considerations, and how would you ensure it's intuitive for both internal teams and external customers?" (Think about B2B SaaS pricing models, marketplace specifics, and user segmentation).
• "How do you balance user needs with technical constraints and business goals when making design decisions?" (Emphasize your pragmatic approach and ability to find optimal solutions).

Company & Culture Questions:

• "What interests you about Suger.io and our mission to simplify cloud marketplace sales?" (Research their website, funding, and the importance of cloud marketplaces in B2B SaaS).
• "How do you approach collaboration with engineering and product management teams?" (Highlight your experience in cross-functional teams and communication strategies).
• "What are your thoughts on the increasing role of AI in enterprise software and revenue operations?" (Showcase your understanding of industry trends and your perspective on AI's impact).

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations as compelling stories that highlight the problem, your process, your solution, and the impact.
• Focus on Process: Detail your research, ideation, iteration, and testing phases. Explain why you made certain design choices.
• Quantify Impact: Use metrics whenever possible to demonstrate the success of your designs (e.g., improved completion rates, reduced errors, time saved). For this role, emphasize operational efficiency gains.
• Address Complexity: Be ready to discuss how you simplified complex systems or workflows.
• Showcase Collaboration: Mention how you worked with stakeholders (engineers, PMs, customers) and incorporated their feedback.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of product design principles applied to complex B2B SaaS environments, with a particular emphasis on AI and operational workflows. Candidates should be ready to articulate their strategic thinking and problem-solving capabilities.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on jobs.lever.co.
• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in B2B SaaS, enterprise UX, AI-driven products, and complex workflow design. Showcase projects that demonstrate your ability to simplify intricate operational processes.
• Resume Optimization: Ensure your resume clearly articulates your experience with the full product lifecycle, cross-functional collaboration, and any relevant technologies or domains (like revenue operations, APIs, or cloud marketplaces). Use keywords from the job description.
• Prepare Your Narrative: Practice discussing your most relevant projects, focusing on the problem, your process, your design decisions, and the measurable impact. Be ready to explain how your skills align with Suger’s mission.
• Company Research: Thoroughly research Suger.io, their product offering, target market (B2B software companies selling via cloud marketplaces), and their focus on AI in revenue operations. Understand the challenges their customers face.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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