Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer (Team Guest)
Company: Munu
Location: Stavanger, Rogaland, Norway
Job Type: Full-Time
Category: Product Design / User Experience (UX)
Date Posted: January 29, 2026
Experience Level: Senior (5+ years)
Remote Status: On-site

🚀 Role Summary

• Lead the design vision and execution for Munu's guest-facing products, encompassing digital ordering, takeaway, self-service kiosks, catering, and future guest touchpoints.
• Drive user research, journey mapping, and prototyping initiatives to deeply understand customer needs and translate insights into exceptional user experiences.
• Collaborate closely with Product Managers, Tech Leads, and engineers within an autonomous, mission-driven team to deliver shippable solutions that align with business objectives.
• Champion user-centered, accessible, and privacy-aware design principles, fostering a strong, outcome-driven design practice within the organization.
• Partner across departments, including Sales and Customer Success, to ensure cohesive and integrated guest experiences across Munu's product ecosystem.

📝 Enhancement Note: This role is specifically identified as "Lead Product Designer for Team Guest," indicating a leadership focus on the customer-facing aspects of Munu's platform. The emphasis on "owning the design vision" and "setting a high quality bar" suggests significant autonomy and strategic input.

📈 Primary Responsibilities

• Design Ownership & Strategy: Lead the end-to-end design process for all guest-facing products, defining the design direction, quality standards, and contributing to Munu's overall design methodology as the company scales.
• Customer-Centric Discovery: Initiate and conduct user research, customer interviews, discovery sessions, and usability testing to identify pain points and opportunities within the guest journey.
• Journey Mapping & Service Design: Map complex, end-to-end service journeys for guests, from initial order placement through to delivery or pickup, ensuring a seamless and intuitive experience.
• Prototyping & Solution Development: Create high-fidelity prototypes and interactive mockups to visualize and test design concepts, iterating based on user feedback and team collaboration.
• Cross-Functional Collaboration: Work intimately with Product Managers and Engineering Leads to translate product strategy into actionable design solutions, ensuring feasibility and alignment with technical capabilities.
• Stakeholder Engagement: Partner with Sales, Customer Success, and other internal teams to gather insights, align on user needs, and ensure a consistent brand and user experience across all touchpoints.
• Design Culture Cultivation: Actively participate in and facilitate design critiques, advocate for user-centered design best practices, and contribute to building an inclusive and human-centric design culture.
• Impact Measurement: Focus on designing for measurable outcomes, continuously learning from real-world usage data and user feedback to iterate and improve guest experiences.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on design execution, emphasizing the full product lifecycle from research to live deployment. The focus on "outcomes and impact" over "pixel-perfect deliverables" suggests a pragmatic, results-oriented approach to design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), or a related field is often beneficial for senior-level roles, demonstrating a foundational understanding of design principles.

Experience: Minimum of 5 years of professional experience in digital product design or service design, with a proven track record of owning product design from initial concept through to successful delivery and iteration.

Required Skills:

• Full Design Process Mastery: Comprehensive expertise across the entire design spectrum, including user research methodologies, journey mapping, service blueprinting, interaction design, prototyping (low to high fidelity), and visual design.
• Strategic Thinking: Ability to connect design decisions to tangible business outcomes and product strategy, understanding the commercial implications of design choices.
• Cross-Functional Collaboration: Proven experience working effectively within agile, cross-functional teams, fostering strong partnerships with Product Management, Engineering, and other departments.
• User Research & Empathy: Demonstrated ability to conduct user research, interviews, and usability testing, coupled with a deep empathy for understanding and solving real customer problems.
• Prototyping Tools Proficiency: Strong command of industry-standard design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, InVision, or similar platforms.
• Communication & Facilitation: Excellent verbal and written communication skills, with the ability to clearly articulate design rationale, facilitate workshops, and present design concepts to diverse stakeholders.
• Ownership & Initiative: A proactive and self-driven mindset, comfortable with ambiguity, and a strong sense of accountability for product outcomes rather than just task completion.
• Language Proficiency: Fluency in both Norwegian and English (spoken and written) is essential for effective communication within the team and across the Nordic region.

Preferred Skills:

• Experience designing for the hospitality industry or related sectors (e.g., food service, retail).
• Familiarity with designing for multiple platforms and form factors (web, mobile, kiosk).
• Understanding of accessibility standards (WCAG) and privacy-aware design principles.
• Experience in scaling design practices within a growing organization.
• Familiarity with data analysis and using metrics to inform design decisions.

📝 Enhancement Note: The emphasis on "ownership of product direction" and "connecting design decisions to real business outcomes" elevates this beyond a typical senior role, suggesting a need for a candidate who can influence product strategy. The specific language requirement for Norwegian and English is critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 detailed case studies demonstrating ownership of the full design process for digital products or services, from problem definition to shipped solutions.
• User-Centric Approach: Clearly articulate the user research, discovery, and testing methodologies employed, highlighting how user insights directly informed design decisions.
• Problem-Solving & Iteration: Illustrate the problem-solving process, including how challenges were addressed, iterations made based on feedback, and the evolution of the design.
• Impact & Outcomes: Quantify the impact of your designs where possible, using metrics related to user engagement, task completion, conversion rates, or operational efficiency improvements.
• Cross-Functional Collaboration: Describe your role within a team context, detailing how you collaborated with Product Managers, Engineers, and other stakeholders.
• Visual and Interaction Design Examples: Include strong examples of visual design and interaction design work, demonstrating a keen eye for detail and usability.

Process Documentation:

• Workflow Design: Evidence of designing and optimizing complex workflows, particularly for service-oriented applications or customer journeys.
• Research & Testing Protocols: Documentation or examples of research plans, user interview guides, and usability testing protocols used to gather actionable insights.
• Prototyping & Wireframing: Examples of wireframes, user flows, and interactive prototypes that effectively communicate design intent.

📝 Enhancement Note: For a "Lead Product Designer" role, the portfolio should not only showcase design skills but also strategic thinking, research rigor, and the ability to drive product outcomes. Candidates should be prepared to discuss their process in detail and articulate the "why" behind their design choices, not just the "what."

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Senior Product Designer with 5+ years of experience in Stavanger, Norway, the estimated annual salary range is NOK 700,000 - 950,000. This range is influenced by the specific company's financial health, the candidate's precise experience and qualifications, and the Nordic market rates for specialized tech roles.

Benefits:

• Competitive Salary: A strong compensation package reflecting the senior level and specialized skills required.
• Stock Options/Equity: Potential for equity or stock options in a growing scale-up.
• Health & Wellness: Comprehensive health insurance, potentially including mental health support and wellness programs.
• Pension Scheme: Robust pension contributions as per Norwegian labor regulations.
• Professional Development: Budget for conferences, training, courses, and continuous learning opportunities.
• Generous Paid Time Off: Ample vacation days and public holidays, in line with Norwegian standards.
• Team Events & Socials: Regular team gatherings, social events, and opportunities for informal collaboration.
• Modern Office Environment: Access to a well-equipped, contemporary office space in Stavanger.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility typically offered to accommodate efficient work practices and personal needs, consistent with Norwegian work-life balance expectations.

📝 Enhancement Note: The salary estimate is based on research of senior tech roles in Norway, specifically considering the cost of living in Stavanger and the typical compensation structures for scale-ups in the tech industry. Benefits are inferred from standard offerings in the Norwegian market for full-time, senior-level positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Hospitality, Food & Beverage, SaaS. Munu operates at the intersection of technology and the hospitality sector, providing a cloud-based platform to streamline restaurant and bar operations. Company Size: Scale-up (likely 50-200 employees, given the context of scaling across the Nordics and backing by investors). This size implies a dynamic environment with opportunities for significant impact and growth. Founded: 2016. This indicates a company with a solid foundation and several years of operational experience, now in a growth phase.

Team Structure:

• Autonomous Teams: Munu operates with autonomous, mission-driven teams (e.g., "Team Guest"). This structure fosters agility, ownership, and faster decision-making.
• Cross-Functional Composition: Each team includes diverse roles such as Product Managers, Tech Leads, Software Engineers, and Designers, promoting holistic product development.
• Reporting: The Senior Product Designer will likely report to a Head of Design, Design Lead, or potentially a VP of Product, depending on the current organizational structure. Collaboration will be paramount across all levels and departments.

Methodology:

• Agile Development: The company utilizes agile methodologies, emphasizing iterative development, continuous feedback, and rapid adaptation to market needs.
• User-Centric Design: A strong commitment to understanding and solving real customer problems through direct engagement and data-driven insights.
• Outcome-Oriented: Focus on delivering tangible business outcomes and user impact rather than simply completing tasks or deliverables.
• Quality & Precision: A high regard for the quality and precision of both the product and the processes used to build it.

Company Website: https://munu.cloud/ (Inferred from domain_derived)

📝 Enhancement Note: The company description highlights a culture of ambition, quality, curiosity, humility, and a bias for action. The emphasis on challenging ideas, not people, and sharing wins suggests a collaborative and supportive environment.

📈 Career & Growth Analysis

Operations Career Level: This role is firmly positioned at the Senior level, with "Lead" responsibilities for a specific product domain ("Team Guest"). This signifies a strategic contribution beyond execution, involving ownership of design vision and direction for a critical area of the product. It implies a track record of successfully delivering complex products and the ability to mentor and influence others.

Reporting Structure: The Senior Product Designer will work within a "Team Guest" autonomous unit, reporting to a design leadership figure (e.g., Head of Design, Design Lead). They will collaborate daily with a Product Manager and Tech Lead, forming a core product triad.

Operations Impact: The role has a direct and significant impact on customer acquisition, retention, and overall guest satisfaction through the design of intuitive and efficient ordering and service experiences. Success in this role translates into increased platform adoption, improved operational efficiency for hospitality clients, and a stronger competitive position for Munu. The focus on real-life impact ("in metrics, but in real life") underscores this.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Design Lead or Head of Design role as Munu scales, overseeing larger design teams or multiple product domains.
• Specialization: Deepen expertise in hospitality tech design, user research, or service design within a rapidly growing industry.
• Product Strategy Influence: Further contribute to Munu's product strategy and roadmap through design leadership and customer insight.
• Mentorship: Opportunity to mentor junior designers and contribute to building Munu's design practice and talent pool.
• Cross-Functional Development: Gain deeper insights into product management, engineering, sales, and customer success through close collaboration.

📝 Enhancement Note: The "Lead" designation implies a trajectory towards more senior leadership or a principal-level individual contributor role, focusing on shaping the design function and product strategy within Munu.

🌐 Work Environment

Office Type: Munu appears to value collaborative, in-person work, as indicated by the "On-site" remote status. The office environment in Stavanger is likely modern and designed to foster collaboration and innovation.

Office Location(s): The primary office is located at Olav V s gate 11, Stavanger, Norway. This central location offers accessibility within the city.

Workspace Context:

• Collaborative Hub: The workspace is designed to encourage interaction between team members, promoting spontaneous problem-solving and knowledge sharing.
• Tools & Technology: Access to industry-standard design software (e.g., Figma), collaboration tools, and the necessary hardware to perform design tasks effectively.
• Team Interaction: Daily interaction with Product Managers, Engineers, and fellow designers within an agile framework, fostering a dynamic and responsive work environment.
• Customer Immersion: Opportunities to spend time in real restaurant and café environments to observe and interact with users, providing direct context for design work.

Work Schedule: The role involves a standard 40-hour work week. While the expectation is on-site presence, Munu's culture, common in Norway, likely supports a degree of flexibility in daily working hours to promote work-life balance, provided team collaboration and project timelines are met.

📝 Enhancement Note: The "On-site" requirement suggests a culture that values in-person collaboration and team cohesion, which is common in many Scandinavian tech companies, especially those in a growth phase.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and interest in the role and Munu.
• Hiring Manager/Design Lead Interview: A deeper dive into your experience, design philosophy, and approach to problem-solving, potentially including a portfolio walkthrough.
• Team Collaboration Exercise/Case Study: You might be asked to present a portfolio case study in detail, or participate in a design exercise/challenge that simulates real-world problem-solving within the context of Munu's products. This assesses your strategic thinking, collaboration skills, and design process.
• Cross-Functional Interviews: Meetings with Product Managers, Tech Leads, and potentially engineers to evaluate collaboration, communication, and technical understanding.
• Final Interview: A discussion with senior leadership (e.g., CEO, Head of Product, Head of Design) to assess strategic alignment, cultural fit, and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best represent your experience with end-to-end product design, user research, and driving impact. Prioritize projects that align with Munu's mission in hospitality.
• Tell a Story: Structure each case study as a narrative. Clearly define the problem, your role, the process you followed, the challenges you faced, your solutions, and – crucially – the outcomes and impact.
• Highlight Process, Not Just Pixels: Emphasize your research methodologies, decision-making rationale, and how user insights guided your design. Show your iterative process.
• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your designs. Even qualitative feedback can be powerful if framed effectively.
• Showcase Collaboration: Explain how you worked with product managers, engineers, and other stakeholders.
• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, and how you handle feedback and ambiguity.

Challenge Preparation:

• Understand Munu's Business: Research Munu's products, target audience (restaurants/bars), and the hospitality industry challenges they aim to solve.
• Focus on User Journey: Be ready to analyze or design a specific part of the guest journey (e.g., ordering, payment, pickup). Think about pain points and opportunities for improvement.
• Think Strategically: Consider how design decisions impact business goals, operational efficiency for clients, and the overall guest experience.
• Practice Articulation: Clearly explain your thought process, design rationale, and potential trade-offs.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, collaboration ability, and cultural fit within an agile, outcome-driven environment. A strong portfolio that demonstrates impact and a well-articulated process is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable as industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• User Research & Testing: Tools like UserTesting.com, Maze, Hotjar, or internal survey/interview tools.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack.

Analytics & Reporting:

• Product Analytics: Tools like Mixpanel, Amplitude, Google Analytics, or similar platforms to track user behavior and feature adoption.
• Business Intelligence: Potentially access to BI tools for understanding broader business metrics and customer data.

CRM & Automation:

• CRM: Salesforce, HubSpot, or similar for understanding customer segments and sales/success interactions.
• Internal Tools: Munu likely has its own internal platform ("Munu Cloud") that designers will need to integrate with and understand.

📝 Enhancement Note: While specific tools aren't listed, proficiency in industry-standard design and prototyping software like Figma is almost certainly expected. Familiarity with user research platforms and product analytics tools will be highly advantageous for a role focused on outcomes and iteration.

👥 Team Culture & Values

Operations Values:

• Quality & Precision: A commitment to delivering high-quality, well-crafted products and maintaining meticulous attention to detail in design and execution.
• Curiosity & Humility: An open mindset towards learning, exploring new ideas, and approaching challenges with a willingness to admit what you don't know and seek answers.
• Bias for Action: A proactive approach to problem-solving and execution, moving forward with initiatives while remaining adaptable and learning from experience.
• Customer Focus: A deep dedication to understanding and serving the needs of guests and hospitality teams, making their lives easier through thoughtful design.
• Collaboration & Respect: A culture where ideas are challenged constructively, and individuals work together respectfully towards shared goals.
• Impact Driven: A focus on achieving meaningful outcomes and making a tangible difference for customers and the business.

Collaboration Style:

• Cross-Functional Synergy: Close collaboration between Design, Product, and Engineering is central, forming "autonomous teams" that own their product area.
• Open Communication: Encouragement of open dialogue, constructive feedback, and knowledge sharing across teams.
• Agile & Iterative: A collaborative style that embraces iterative development, regular feedback loops, and continuous improvement.
• Human-Centric Approach: A shared value of designing for real people, emphasizing empathy and understanding in all interactions.

📝 Enhancement Note: The company explicitly states values like "curiosity, humility, and a bias for action," and "We challenge ideas, not people." This indicates a culture that is both ambitious and supportive, encouraging innovation through open dialogue and a focus on shared success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategy and Execution: As a lead designer, managing the strategic vision for Team Guest while also executing hands-on design work requires effective time management and prioritization.
• Scaling Design Practices: Helping to formalize and scale design processes and standards as Munu grows rapidly across new markets.
• Navigating Ambiguity: Working in a fast-moving scale-up environment often involves dealing with evolving priorities and less defined processes, requiring adaptability.
• Cross-Departmental Alignment: Ensuring consistent and cohesive guest experiences requires strong collaboration and alignment with Sales, Customer Success, and Marketing functions.
• Deepening Hospitality Domain Expertise: Continually learning and adapting to the nuanced operational realities and user needs within the diverse hospitality sector.

Learning & Development Opportunities:

• Design Leadership: Developing skills in mentoring, team building, and strategic design leadership within a growing organization.
• Industry Specialization: Becoming a subject matter expert in designing for the restaurant and bar technology space.
• Product Strategy Input: Gaining significant experience in influencing product roadmaps and business strategy through design leadership.
• Exposure to Scale-Up Dynamics: Learning firsthand how to build and scale product functions within a high-growth tech company.
• Continuous Skill Enhancement: Opportunities to attend industry conferences, workshops, and pursue certifications relevant to UX, service design, or product strategy.

📝 Enhancement Note: The challenges presented are typical for senior roles in fast-growing tech companies, offering significant opportunities for professional growth and skill development in areas like leadership, strategy, and domain expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the design vision for a significant product feature or area. How did you set the direction and ensure alignment with business goals?" (Focus on your strategic approach, influence, and outcome-driven mindset.)
• "How do you balance hands-on design work with strategic responsibilities? Walk us through your process for prioritizing tasks when faced with multiple competing demands." (Showcase your time management and ability to operate at different levels.)
• "Imagine we want to improve the guest experience for spontaneous walk-in customers at a busy restaurant using our platform. How would you approach understanding the problem and designing a solution?" (Demonstrate your user research, ideation, and problem-solving process.)

Company & Culture Questions:

• "What excites you most about Munu's mission and the hospitality industry?" (Show your research and genuine interest.)
• "How do you contribute to a positive and productive team culture, especially in a remote or hybrid environment?" (Highlight your collaboration, communication, and cultural values.)
• "How do you ensure your designs are accessible and privacy-aware, especially for a broad consumer base?" (Address your commitment to ethical and inclusive design principles.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly articulate the problem, your specific role, the research and design process, key decisions and trade-offs, the final solution, and measurable outcomes.
• Emphasize Impact: Focus on the "so what?" – how did your design solve the user's problem and benefit the business? Use data and testimonials if possible.
• Showcase Collaboration: Explain how you worked with product managers and engineers. Be ready to discuss disagreements and how they were resolved.
• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, user research findings, and technical constraints you considered.
• Connect to Munu: Where possible, draw parallels between your experience and Munu's product and mission. Show you've done your homework.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic leadership, a deep understanding of the user-centered design process, strong collaborative skills, and the ability to translate design into tangible business outcomes, especially within the hospitality context.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit Your Application: Navigate to the Munu careers page or the provided Teamtailor link and submit your application.
• Optimize Your Resume: Tailor your resume to highlight your 5+ years of relevant experience in digital product design, emphasizing achievements in user research, journey mapping, prototyping, and driving product outcomes. Use keywords from the job description.
• Curate Your Portfolio: Prepare a compelling portfolio that showcases 2-3 detailed case studies demonstrating your end-to-end design process, user-centric approach, problem-solving skills, and measurable impact. Ensure it's easily accessible (e.g., via a link).
• Prepare for Case Study Presentation: Be ready to walk through your portfolio case studies, articulating your process, rationale, and the impact of your work. Practice explaining complex design decisions clearly and concisely.
• Research Munu: Thoroughly research Munu's products, mission, company culture, and the hospitality industry. Understand their target audience and the challenges they address.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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