Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer
Company: Miter
Location: San Francisco, California, United States
Job Type: FULL_TIME
Category: Product Design / GTM Operations Enablement
Date Posted: 2026-01-15
Experience Level: Mid-Senior Level (5+ years)
Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• This role is pivotal in shaping core workflows and user experiences within Miter's B2B SaaS platform, focusing on enhancing operational efficiency for construction contractors.
• The Senior Product Designer will leverage strong product thinking and user-first instincts to simplify complex HR, payroll, and operational processes within the construction industry.
• A significant aspect of this role involves deep customer engagement, conducting user research and interviews to translate real-world contractor needs into intuitive and practical design solutions.
• The position demands end-to-end ownership of design processes, from problem discovery and user research to execution and iterative improvements, requiring a high degree of initiative and collaboration with product and engineering teams.

📝 Enhancement Note: While the title is "Senior Product Designer," the description heavily emphasizes its role in enhancing the "operations systems" and "workflows" for a specific industry (construction). This positions the role as a critical enabler of GTM strategy by improving the operational backbone of Miter's clients, thus aligning it with GTM Operations Enablement principles. The focus on B2B SaaS, complex enterprise systems, and simplifying operational experiences are key indicators for this alignment.

📈 Primary Responsibilities

• End-to-End Design Ownership: Lead the design process for multiple product areas, from initial problem identification and user research through to final execution and iterative refinement, ensuring a cohesive and impactful user experience.
• Workflow Simplification: Proactively identify and address usability gaps, workflow friction points, and opportunities to streamline complex HR, payroll, and operational experiences tailored for the construction sector.
• Cross-Functional Collaboration: Partner closely with Product Managers and Engineers to translate ambiguous business problems and user needs into clear, intuitive, and technically feasible product solutions.
• Customer-Centric Research: Conduct in-depth user research, customer interviews, and usability testing to gather actionable insights that directly inform and validate design decisions.
• B2B SaaS Design Excellence: Design simple, scalable, and user-friendly interfaces for complex B2B SaaS workflows, focusing on reducing cognitive load and eliminating unnecessary steps for contractors.
• Strategic Product Input: Contribute to product strategy by identifying unmet needs and opportunities for innovation based on customer interactions and market understanding.
• Design System Contribution: Maintain and evolve design system components to ensure consistency, scalability, and efficiency across the platform.
• Mentorship and Guidance: Provide design leadership and mentorship to junior designers, fostering a culture of design excellence and continuous improvement.

📝 Enhancement Note: The responsibilities clearly indicate a need for strategic thinking beyond just UI/UX. The emphasis on "problem discovery," "workflow friction," and "simplifying complex HR, payroll, and operational experiences" directly aligns with operational efficiency goals crucial for GTM success. The requirement to "partner closely with Product Managers and Engineers" highlights the collaborative nature of operations enablement roles.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically preferred, or equivalent practical experience in product design.

Experience:

• A minimum of 5 years of experience as a Product Designer, with a strong track record of designing and shipping complex B2B SaaS or enterprise software products.
• Proven experience in simplifying intricate workflows and enterprise systems into user-friendly interfaces.
• Demonstrated success in conducting user research, customer interviews, and usability testing to drive design decisions.

Required Skills:

• Product Design Expertise: Deep understanding of user-centered design principles, interaction design, and visual design for complex B2B applications.
• User Research & Testing: Proficiency in qualitative and quantitative user research methodologies, including conducting customer interviews and usability testing sessions.
• Problem-Solving & Critical Thinking: Strong analytical and problem-solving skills, with the ability to dissect complex operational challenges and devise elegant design solutions.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design rationale clearly and collaborate effectively with cross-functional teams (Product, Engineering, Sales, Customer Success).
• Ownership & Initiative: A proactive mindset with a high degree of ownership, comfortable identifying opportunities, defining project scope, and driving initiatives independently.
• B2B SaaS Experience: Hands-on experience designing for enterprise-level software, understanding the unique needs and user journeys of business users.

Preferred Skills:

• Industry Experience: Familiarity with the construction industry, field services, or similar complex operational environments is a significant plus.
• Design System Proficiency: Experience in building or contributing to design systems, ensuring consistency and scalability across a product suite.
• Prototyping Tools: Advanced proficiency in modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Agile Development: Experience working within Agile/Scrum development methodologies.
• Data Analysis for Design: Ability to interpret usage data and analytics to inform design iterations and improvements.

📝 Enhancement Note: The emphasis on B2B SaaS, complex workflows, and operational experiences explicitly calls for skills relevant to revenue operations and GTM enablement. The "ownership and initiative" requirement is crucial for operations roles that often require individuals to identify and solve problems with minimal direct supervision.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Present 2-3 detailed case studies showcasing your end-to-end design process for complex B2B SaaS or enterprise products. Each case study should clearly articulate the problem, your role, the design process followed, key decisions, and the impact of your solutions.
• Problem Discovery & Solutioning: Demonstrate your ability to identify user pain points and business challenges within complex operational workflows, and how you translated these into effective design solutions.
• User Research Integration: Showcase examples of how user research, customer interviews, and usability testing directly informed your design decisions and led to tangible improvements.
• System Complexity Handling: Highlight projects where you successfully designed for complex systems or workflows, illustrating your capacity to simplify intricate processes for users.
• Collaboration Evidence: If possible, include examples that demonstrate effective collaboration with product managers and engineers, showing how you partnered to bring designs to life.

Process Documentation:

• Workflow Mapping: Be prepared to discuss how you approach mapping and understanding existing operational workflows to identify areas for improvement.
• Design Process Clarity: Clearly articulate your personal design process, including how you manage ambiguity, iterate on solutions, and incorporate feedback.
• Metrics & Impact: For each case study, aim to quantify the impact of your designs using relevant metrics (e.g., increased efficiency, reduced errors, improved user satisfaction, adoption rates).

📝 Enhancement Note: For a role focused on operational systems, the portfolio should heavily emphasize process improvement, efficiency gains, and the successful implementation of complex solutions. Demonstrating how designs directly impact business operations and revenue-generating activities is key.

💵 Compensation & Benefits

Salary Range: $170,000 - $210,000 USD per year

Benefits:

• Competitive Compensation: Includes salary, commission, and equity packages that are noted as "well above 'market'." This indicates a strong emphasis on rewarding performance and contribution.
• Comprehensive Health Insurance: Medical, dental, vision plans, and Flexible Spending Accounts (FSA) are provided to support employee well-being and family needs.
• 401(k) Retirement Plan: Company-matched contributions to aid in long-term financial planning.
• Unlimited Paid Time Off (PTO): Encourages work-life balance and allows employees to take time off as needed for recharge and personal well-being.
• Generous Parental Leave: A 16-week paid leave policy for all new parents, including adoptive and foster parents, supporting family growth.
• Learning & Development Allowance: An annual educational stipend for employees to pursue external professional development opportunities, fostering continuous skill enhancement.
• Office Perks: For in-office employees, benefits include snacks, coffee, lunch stipends, and commuter benefits, enhancing the daily work experience.
• Community Building: Regular company-wide and team-specific offsites are organized to foster strong relationships and team cohesion.

Working Hours:

• While not explicitly stated, the "FULL_TIME" employment type and the mention of a hybrid work model (3 days in office) suggest a standard full-time work schedule, likely around 40 hours per week. The unlimited PTO and focus on outcomes may offer some flexibility.

📝 Enhancement Note: The salary range provided is competitive for a Senior Product Designer role in San Francisco. The "well above 'market'" statement for compensation, coupled with a generous L&D allowance, suggests Miter invests heavily in its talent, which is common for high-growth tech companies aiming to attract top-tier operations-adjacent talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (SaaS), Construction Technology (ConTech), AI, FinTech (Embedded Payments). Miter operates at the intersection of these fields, aiming to modernize the operational backbone of the construction industry. Company Size: Miter has experienced rapid growth since its 2022 launch, now serving thousands of customers and achieving tens of millions in ARR. While exact employee count isn't listed, its significant funding ($50M+) and growth trajectory suggest it's beyond a startup phase and likely in the growth-stage or early-scale-up phase (e.g., 50-200+ employees). Founded: 2022. This indicates a relatively young company with a dynamic, fast-paced culture focused on innovation and rapid development.

Team Structure:

• The Product Design team operates closely with Product Management and Engineering.
• Designers are expected to be deeply customer-facing, working directly with contractors, payroll admins, and field teams.
• This implies a collaborative structure where design insights are central to product development and directly influence the company's GTM strategy by improving client operations.

Methodology:

• User-Centric Design: A strong emphasis on understanding real-world workflows and translating customer needs into practical design solutions.
• Data-Driven Decisions: While not explicitly stated for design, the company's focus on AI and embedded payments suggests a data-informed approach to product development.
• Agile Development: Likely follows agile methodologies, allowing for iterative design and development cycles.
• Speed and Clarity: Values clarity, speed, and craftsmanship in product development and design execution.

Company Website: https://www.miter.com/

📝 Enhancement Note: The company's mission to modernize a traditionally slow-moving industry like construction through AI and embedded payments suggests a culture that values innovation, disruption, and deep domain understanding. The "A Better Built World" slogan hints at a purpose-driven organization focused on tangible impact.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior Product Designer," indicating a mid-to-senior level position within the design function. For operations professionals, this translates to a role that requires significant autonomy, strategic input, and the ability to influence product direction that impacts client operations. It's a position where design expertise is leveraged to solve complex business and operational problems, rather than purely aesthetic UI work. Reporting Structure: The Senior Product Designer will likely report to a Head of Product Design, Design Lead, or potentially a VP of Product. They will work in close partnership with Product Managers and Engineering Leads, forming a core product triad. Operations Impact: The impact of this role on operations is substantial. By designing intuitive and efficient HR, payroll, and operational systems for construction contractors, the Senior Product Designer directly contributes to:

• Client Efficiency: Enabling contractors to manage their businesses more effectively, reduce administrative overhead, and improve jobsite execution.
• Revenue Enablement: Streamlined operations for clients can lead to increased client satisfaction, retention, and potential for upselling Miter's services.
• Market Differentiation: Innovative and user-friendly operational tools can be a key differentiator in the competitive ConTech market.

Growth Opportunities:

• Leadership Progression: Potential to grow into a Design Lead or Manager role, overseeing design strategy and team development.
• Specialization: Opportunity to deepen expertise in B2B SaaS design, AI-driven product experiences, or FinTech integrations within the construction domain.
• Strategic Influence: As a senior member, there's a strong possibility to influence product roadmap decisions and company-wide GTM strategies through design insights.
• Cross-Functional Mobility: Exposure to product management, engineering, sales, and customer success can open doors to other operational or product-focused roles within Miter.

📝 Enhancement Note: The "Senior" title combined with "significant ownership" and "shaping product direction" suggests this role is more than just executing designs; it involves strategic thinking aligned with improving business operations for Miter's clients, a core function of GTM operations enablement.

🌐 Work Environment

Office Type: Miter operates on a hybrid model, requiring 3 days per week in the office for roles located within a reasonable commute to their San Francisco or New York City offices. This suggests a focus on in-person collaboration, brainstorming, and team building, while still offering flexibility. Office Location(s): The primary location for this role is San Francisco, California. Miter also has an office in New York City. Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster collaboration, enabling designers to work closely with product managers, engineers, and potentially other stakeholders.
• Tooling: Assumed to have access to modern design software (Figma, Sketch, etc.), collaboration tools, and potentially Miter's own platform for user testing and feedback.
• Customer Immersion: The role involves significant customer-facing activities, suggesting opportunities for direct interaction with users in their working environments or through remote sessions.

Work Schedule:

• A hybrid schedule of 3 days in the office is expected for those within commuting distance of San Francisco. For remote employees in other locations, there's no in-office requirement, but travel for onboarding and offsites is expected. Standard full-time hours are implied, with potential flexibility due to the unlimited PTO policy.

📝 Enhancement Note: The hybrid approach signifies a company that values in-person synergy for critical activities like design critique and strategic alignment, which is beneficial for roles deeply embedded in operational strategy and process improvement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter to assess basic qualifications, cultural fit, and interest in Miter's mission.
• Portfolio Review & Design Challenge: A session where candidates present their portfolio, discussing their process, problem-solving skills, and impact. This may be followed by a take-home design challenge or an in-person/virtual whiteboarding session focused on a specific design problem relevant to Miter's platform.
• Cross-Functional Interviews: Interviews with Product Managers and Engineering Leads to evaluate collaboration skills, technical understanding, and ability to work within a product team.
• Hiring Manager Interview: A final interview with the hiring manager (likely Head of Design or similar) to discuss strategic thinking, leadership potential, and overall fit.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process for each case study, emphasizing how you moved from problem discovery to a refined solution.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success and impact of your designs on user behavior, business goals, or operational efficiency.
• Highlight Collaboration: Showcase how you worked with cross-functional teams (PMs, Engineers) to bring designs to fruition.
• Simplify Complexities: Demonstrate your ability to tackle and simplify complex B2B workflows, as this is core to Miter's value proposition.
• Customer-Centricity: Emphasize how customer research and insights drove your design decisions.

Challenge Preparation:

• Understand Miter's Business: Research Miter's product, target audience (construction contractors), and the problems they solve. Understand the challenges of managing HR, payroll, and operations in this industry.
• Design Thinking Practice: Be ready to apply design thinking principles to a hypothetical problem, outlining your approach to research, ideation, and prototyping.
• Communication Skills: Practice articulating your thought process clearly and concisely, especially when discussing trade-offs and design decisions.
• Focus on Operations: Frame your solutions in terms of how they improve operational efficiency, reduce errors, or enhance business outcomes for contractors.

📝 Enhancement Note: The interview process for a role impacting GTM operations enablement will likely probe for strategic thinking, problem-solving capabilities related to business processes, and the ability to translate user needs into operational efficiencies. The portfolio review is critical for demonstrating this.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe Creative Suite.
• User Research Platforms: Tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze, Typeform).
• Collaboration Tools: Slack, Jira, Confluence, Asana, Miro (for whiteboarding and brainstorming).

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, or Google Analytics to understand user behavior within the platform and inform design iterations.
• Data Visualization: Potentially Tableau or similar for understanding broader business and operational trends, though less directly used by designers.

CRM & Automation:

• While not directly a designer's tool, understanding how CRM (e.g., Salesforce) and automation platforms integrate with the product can be beneficial for context on B2B SaaS ecosystems. Miter's own platform is a core system for its clients' operations.

📝 Enhancement Note: Proficiency in modern design tools and a strong understanding of how to leverage user research and product analytics are essential. Familiarity with tools that support collaborative workflows and project management is also key for operational roles.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Deeply understanding and serving the needs of construction contractors, driving product decisions that directly improve their operational efficiency and business success.
• Innovation & Problem Solving: A drive to tackle complex challenges in a traditionally underserved industry, using technology like AI and embedded payments to create novel solutions.
• Craftsmanship & Quality: A commitment to delivering high-quality, intuitive, and reliable product experiences that meet the demands of enterprise users.
• Ownership & Initiative: Empowering individuals to take responsibility, identify opportunities, and drive solutions independently, reflecting a proactive and results-oriented culture.
• Collaboration: Fostering strong partnerships between design, product, and engineering to build cohesive and effective products.

Collaboration Style:

• Cross-Functional Partnership: Close collaboration with Product Managers to define strategy and requirements, and with Engineers to ensure feasibility and effective implementation of designs.
• Customer Immersion: A culture that encourages designers to spend time with customers, understanding their workflows firsthand to inform design.
• Feedback Loops: Openness to feedback and iterative design processes, involving stakeholders and users throughout the development cycle.
• Shared Mission: A collective drive towards Miter's mission of helping construction contractors build with confidence and modernize their operations.

📝 Enhancement Note: The values highlight a blend of user empathy, technical innovation, and a strong emphasis on driving tangible business outcomes for clients, which is characteristic of successful GTM operations enablement functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of B2B SaaS: Designing for intricate enterprise workflows involving HR, payroll, and finance for a specific industry requires deep understanding and careful simplification.
• Bridging Old and New: Modernizing software for an industry accustomed to legacy systems presents a unique challenge in user adoption and change management.
• Balancing User Needs and Business Goals: Ensuring that design solutions meet the diverse needs of contractors while also driving Miter's business objectives.
• Rapid Growth Environment: Adapting to a fast-paced, scaling company, which can mean evolving processes and priorities frequently.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge of the construction industry's operational challenges and FinTech integrations within this sector.
• AI & Emerging Tech: Gain experience designing with AI-powered features and embedded payment solutions.
• Product Strategy: Develop strategic thinking and influence product roadmaps by contributing insights from customer research and design.
• Leadership Skills: Grow into a senior or lead role, mentoring junior designers and shaping the design practice at Miter.
• Industry Conferences: Utilize the annual educational allowance for relevant design, tech, or ConTech conferences.

📝 Enhancement Note: The challenges and growth opportunities are directly tied to improving operational systems and processes, offering significant learning for anyone looking to advance in operations-centric design or product roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you simplified a highly complex B2B workflow. What was the problem, your approach, and the outcome?" (Focus on process mapping, user research, and measurable impact.)
• "How would you approach designing a new feature for construction contractors that helps them manage jobsite costs more effectively?" (Demonstrate understanding of the industry and a structured design process.)
• "How do you balance the needs of different stakeholders (e.g., contractors, internal teams) when defining product requirements and design solutions?" (Highlight collaboration and negotiation skills.)

Company & Culture Questions:

• "What interests you about Miter's mission to modernize the construction industry?" (Showcase genuine interest in the company's purpose.)
• "How do you contribute to a collaborative team environment, especially in a hybrid work setting?" (Discuss your approach to communication and teamwork.)
• "Describe a situation where you had to take initiative to solve a problem that wasn't explicitly assigned to you." (Emphasize ownership and proactivity.)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative, guiding interviewers through the problem, your journey, and the impact.
• Focus on "Why": Clearly explain the rationale behind your design decisions, linking them back to user needs and business objectives.
• Show, Don't Just Tell: Use visuals (mockups, prototypes, research artifacts) to illustrate your points effectively.
• Metrics are Key: Quantify the success of your designs. If direct metrics aren't available, discuss how you would measure success or what positive outcomes you observed.
• Be Ready for Deep Dives: Prepare to answer detailed questions about your process, challenges faced, and trade-offs made.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving skills related to business operations, and the ability to translate user needs into efficient processes. Highlighting how design impacts revenue, client operations, and overall business success will be crucial.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby.
• Portfolio Customization: Tailor your portfolio to highlight B2B SaaS and complex enterprise workflow design experience. Focus on case studies that demonstrate problem discovery, user research, and quantifiable impact on operational efficiency.
• Resume Optimization: Ensure your resume clearly articulates your experience with complex B2B software, user research methodologies, and cross-functional collaboration. Use keywords from the job description such as "B2B SaaS," "enterprise software," "workflow simplification," and "user research."
• Prepare for Case Study: Be ready to present your portfolio with a focus on your design process and the tangible outcomes of your work. Practice articulating your thought process for solving complex operational problems.
• Company Research: Thoroughly research Miter's mission, product, target market (construction contractors), and recent news. Understand the challenges of the construction industry and how Miter aims to solve them, demonstrating your alignment with their operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---