Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer Company: Lightspeed Commerce Location: Yerevan, Armenia Job Type: Full-time Category: Product Design / UX/UI Date Posted: 2025-10-04 Experience Level: Mid-Senior Level (5-10 years) Remote Status: Hybrid

🚀 Role Summary

• Spearhead high-level design initiatives for the Retail product team, driving UX strategy and execution from concept to launch.
• Translate complex and abstract ideas into intuitive, user-friendly, and delightful digital product experiences across various platforms.
• Champion user needs and advocate for design best practices through strong collaboration with product, engineering, and marketing stakeholders.
• Contribute to and evolve a robust design system, ensuring consistency and scalability across the product ecosystem.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, implying a need for leadership in design thinking, process ownership, and mentorship. The emphasis on "autonomy and authority" and "leading high-level project work" suggests significant responsibility beyond individual contribution, including guiding team direction and fostering a strong design culture. The hybrid work arrangement in Yerevan indicates a need for on-site collaboration while offering flexibility.

📈 Primary Responsibilities

• Lead design strategy and execution for key product initiatives, from initial concept and user research through to final launch and iteration.
• Facilitate and conduct design studios, workshops, and brainstorming sessions to generate innovative solutions and ensure team alignment.
• Develop comprehensive user flows, wireframes, prototypes, and high-fidelity mockups that clearly articulate design solutions and user journeys.
• Apply expertise in design systems, UI patterns, and micro-interactions to create seamless and efficient user experiences.
• Synthesize user research findings, market data, and product analytics to inform design decisions and drive actionable insights.
• Collaborate closely with Product Managers and Engineering teams to ensure design feasibility, technical implementation, and timely delivery of high-quality products.
• Actively contribute to the growth and refinement of the company's design system, promoting consistency and efficiency across all product touchpoints.
• Serve as a design advocate within the broader organization, fostering a user-centric mindset and promoting design excellence.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and cross-functional collaboration. The emphasis on "turning nebulous concepts into specific ideas," "designing holistic systems, flows and interfaces," and "overseeing the UX from conception to launch" points to a role that requires end-to-end ownership and a deep understanding of the product development lifecycle.

🎓 Skills & Qualifications

Education: While formal education requirements are not explicitly stated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is often preferred for Senior Product Designer roles. Equivalent practical experience will also be considered.

Experience: A minimum of 5 years of progressive, hands-on experience in product design, UX/UI design, with a strong preference for in-house experience within a technology or software company.

Required Skills:

• Demonstrated expertise in end-to-end product design, encompassing user research, UX strategy, interaction design, and UI design.
• Proven experience in leading design projects with autonomy and delivering impactful user experiences.
• Proficiency in leveraging design systems to ensure consistency and scalability, with the ability to contribute to their evolution.
• Strong understanding of micro-interactions and their role in enhancing user task completion and overall experience.
• Ability to translate complex problems and abstract concepts into clear, elegant, and user-friendly design solutions.
• Experience in synthesizing insights from qualitative and quantitative data (user research, analytics) to drive design decisions.
• Excellent communication, presentation, and visualization skills, capable of articulating design rationale and process to diverse stakeholders.
• Fluency in industry-standard design and prototyping tools such as Figma, Google Suite, and JIRA.
• Applied experience with user research methodologies and the ability to champion user needs within cross-functional teams.

Preferred Skills:

• Experience with service design practices and a commitment to continuously evolving one's design process.
• Familiarity with designing across both digital (responsive web, native apps) and physical product manifestations.
• Strong aesthetic sensibility and conceptual skills to elevate brand visual identity.
• Experience working in a fast-paced, agile environment with complex, interconnected problems.
• A deep curiosity about product strategy, vision, and the "why" behind design decisions.
• Experience acting as a positive role model and culture carrier within a design team.

📝 Enhancement Note: The requirements emphasize a senior-level candidate who not only possesses strong technical design skills but also demonstrates leadership qualities, strategic thinking, and the ability to influence cross-functional teams. The explicit mention of Figma, Google Suite, and JIRA indicates the core technology stack expected for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 5 years of product design experience, with a strong emphasis on end-to-end projects.
• Detailed case studies that clearly articulate the problem statement, your role, design process, decision-making rationale, and the impact of your solutions.
• Demonstration of how you've translated nebulous concepts into tangible, user-centric digital product experiences.
• Examples of your work with design systems, showcasing consistency and contribution to their improvement.
• Evidence of leveraging user research and data insights to inform and validate design decisions.
• Prototypes or interactive examples that illustrate user flows, micro-interactions, and overall user experience.

Process Documentation:

• Showcase your evolving design process, including methodologies used for user research, ideation, prototyping, and testing.
• Illustrate how you facilitate design studios and working sessions to drive team collaboration and solution development.
• Document your approach to creating holistic systems, flows, and interfaces that are user-friendly and effective.
• Highlight your experience in collaborating with engineering and product teams to oversee UX from conception to launch.

📝 Enhancement Note: The portfolio is critical for this Senior Product Designer role, serving as the primary evidence of a candidate's strategic thinking, process proficiency, and ability to deliver impactful design solutions. The emphasis on "decisions you've made during your product creation process" and "insight into the decisions you've made" underscores the need for candidates to articulate their rationale clearly.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in Yerevan, Armenia, with 5-10 years of experience, and considering the company's status as a global tech leader, a competitive annual salary range is estimated between AMD 15,000,000 - AMD 25,000,000 (approximately $37,500 - $62,500 USD, subject to exchange rate fluctuations). This estimate accounts for the hybrid work arrangement, comprehensive benefits, and the seniority of the role.

Benefits:

• Lightspeed Equity Scheme: Opportunity to become an owner in the company, aligning personal success with company growth.
• Health & Wellness Credit: Annual allowance of 195,000 AMD for gym memberships, yoga, cycling, or other health-focused activities.
• Mental Health Support: Access to the Modern Health App for meditation, coaching, and counseling services.
• Psychologist Support: Up to 7 sessions per year with external Russian-speaking psychologists.
• Medical Insurance Plan: Comprehensive coverage including dental care.
• People Experience (PX) Benefit: Allows employees to work remotely from anywhere in the world for up to 60 days per year.
• Professional Development: Regular performance reviews and structured opportunities for career growth and skill enhancement.
• Work Resources: Provision of Apple MacBook Pro, free access to LinkedIn Learning, and 50% coverage for SkyEng English classes.
• Flexible Hours: Ability to adjust working hours to accommodate personal needs and optimize productivity.
• Hybrid Work Model: A balance of in-office collaboration and remote work flexibility.
• Awesome Office Space: Well-equipped office located conveniently near the city center of Yerevan.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week, with the flexibility to adjust schedules as needed, aligning with the hybrid and flexible hours benefits.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar roles in Yerevan, Armenia, and global tech compensation trends. It is crucial for candidates to understand that this is an estimate and actual compensation will be determined by Lightspeed Commerce based on experience, qualifications, and internal salary bands. The benefits package is extensive and highlights the company's commitment to employee well-being, development, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lightspeed Commerce operates within the technology sector, specifically providing cloud-based commerce solutions for retail, hospitality, and golf businesses. Their E-Series product line is a key player in the retail technology space, enabling businesses to innovate and enhance customer experiences.

Company Size: Lightspeed Commerce is a significant global organization. While the exact number of employees in the Yerevan office isn't specified, the company as a whole is publicly traded and operates internationally, indicating a large, established corporate structure with numerous departments and teams.

Founded: Lightspeed was founded in Montréal, Canada, in 2005. Its origins are rooted in inclusivity, having been founded in the LGBTQ+ community, which has shaped its ethos of diversity and belonging.

Team Structure:

• The Senior Product Designer will join the Retail product team, specifically focusing on UX experiences. This team likely consists of Product Managers, Engineers, and other Designers.
• The reporting structure will likely place the Senior Designer under a Design Lead, Head of Product Design, or a Director of Product, with opportunities to collaborate across various disciplines.
• Cross-functional collaboration is a cornerstone of their methodology, requiring close partnerships with engineering, product management, marketing, and potentially customer support teams.

Methodology:

• Lightspeed emphasizes a data-driven approach, utilizing insights from research and analytics to inform design and product strategy.
• Workflow planning and optimization are key, with a focus on creating efficient and user-friendly processes for both internal teams and end-users.
• Automation and efficiency practices are likely integrated into their product development lifecycle to enhance scalability and user experience.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company culture at Lightspeed is characterized by its commitment to inclusivity, innovation, and a user-centric approach to commerce solutions. The founding principles of diversity and belonging are likely reflected in their current workplace environment. The emphasis on cross-functional collaboration and data-driven decision-making is typical of successful tech organizations.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Senior Product Designer, indicating a mid-to-senior level position. It requires a significant level of experience and autonomy, with expectations of leadership in design thinking, process improvement, and mentoring junior team members. The role is pivotal in shaping the user experience of Lightspeed's retail products.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager, Head of Product Design, or a Director within the Product organization. They will collaborate closely with Product Managers and Engineering leads, forming a core product development triad.

Operations Impact: The Senior Product Designer's impact extends directly to the usability, desirability, and effectiveness of Lightspeed's retail commerce platform. By creating intuitive and engaging user experiences, they directly influence customer satisfaction, adoption rates, operational efficiency for merchants, and ultimately, revenue growth. Their work ensures that businesses using Lightspeed can provide exceptional customer experiences, reinforcing the company's value proposition.

Growth Opportunities:

• Leadership Development: Opportunities to lead design projects independently, mentor junior designers, and potentially move into a Design Lead or Managerial role within the product design team.
• Skill Specialization: Deepen expertise in specific areas of UX/UI, such as design systems, accessibility, interaction design, or user research methodologies.
• Cross-Functional Advancement: Gain broader product management or strategy experience by working closely with product and engineering leadership.
• Industry Exposure: Contribute to a leading global commerce platform, gaining experience with diverse retail and hospitality business needs across various countries.

📝 Enhancement Note: As a Senior role, clear pathways for leadership and specialization are expected. The emphasis on "advocating for the user" and "owning your work from start to finish" suggests that growth will involve taking on more complex challenges and having a more significant strategic influence on the product roadmap and design direction.

🌐 Work Environment

Office Type: Lightspeed operates with a hybrid work model, offering a blend of remote flexibility and in-office collaboration. The Yerevan office is described as "awesome" and conveniently located near the city center.

Office Location(s): The primary office location for this role is Yerevan, Armenia, situated near the city center, providing accessibility and proximity to urban amenities.

Workspace Context:

• The office environment is likely designed to foster collaboration, with shared workspaces, meeting rooms, and common areas conducive to team interaction.
• As a technology company, expect access to modern design tools, software, and hardware, including Apple MacBooks Pro, essential for design work.
• Opportunities for direct interaction with design peers, product managers, and engineers will be frequent, supporting a dynamic and integrated work approach.

Work Schedule: The role offers flexible hours, allowing employees to adjust their schedules to optimize productivity and work-life balance, while adhering to the overall requirements of a full-time position and team collaboration needs.

📝 Enhancement Note: The hybrid model combined with flexible hours suggests a focus on results and autonomy rather than strict adherence to a 9-to-5 schedule. The office environment is likely modern and supportive, designed to facilitate both focused individual work and collaborative team efforts.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, looking for alignment with the core requirements and a strong portfolio.
• Portfolio Review & Call: Expect an in-depth discussion about your portfolio, focusing on your design process, decision-making, and impact on previous projects. This may involve a video call with a design lead or hiring manager.
• Design Challenge/Exercise: Candidates may be asked to complete a take-home design exercise or participate in a live design critique/workshop session to assess problem-solving skills, design thinking, and collaboration abilities.
• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially other stakeholders to evaluate collaboration style, communication effectiveness, and understanding of business context.
• Final Interview: A concluding interview, possibly with a senior leader, to discuss overall fit, career aspirations, and strategic alignment with the company's vision.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to narrate a clear journey from problem to solution, highlighting your thought process and contributions at each stage.
• Showcase Process, Not Just Pixels: Emphasize your methodologies, research insights, iterations, and rationale behind design choices.
• Quantify Impact: Wherever possible, include metrics or data that demonstrate the positive outcomes of your design work (e.g., improved conversion rates, reduced support tickets, increased user engagement).
• Tailor to the Role: Highlight projects that align with Lightspeed's focus on retail commerce, B2B SaaS, and user-centric design.
• Be Prepared for Questions: Anticipate questions about your design decisions, how you handle feedback, and your collaboration style.

Challenge Preparation:

• If a design challenge is provided, focus on understanding the core problem and constraints clearly.
• Break down the problem into smaller, manageable parts.
• Articulate your assumptions and design strategy upfront.
• Prioritize user needs and business goals throughout your solution.
• If presenting, practice concise communication and be ready to explain your reasoning effectively.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, collaboration, and cultural fit. The portfolio review is a critical gate, requiring candidates to present their work compellingly and articulate their design journey with clarity and depth.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative design workflows. Proficiency in creating and utilizing design components and variants is expected.
• Google Suite: Used for documentation, presentations, and collaboration (e.g., Google Docs, Slides, Sheets).
• JIRA: A project management tool likely used for tracking design tasks, bugs, and sprints within the product development lifecycle.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and track product performance.
• Experience with data visualization tools or techniques to communicate insights effectively.

CRM & Automation:

• While not directly a CRM role, understanding how design impacts user journeys within a CRM context or how design tools integrate with CRM data can be beneficial.
• Awareness of automation principles within design workflows or product features.

📝 Enhancement Note: Proficiency in Figma is paramount for this role. Experience with other design and collaboration tools like JIRA is also a key requirement. While not a data analyst role, the ability to interpret and utilize data from analytics platforms is crucial for informing design decisions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value focused on deeply understanding and advocating for the user's needs and experience. This translates into prioritizing user feedback and research in all design decisions.
• Collaboration & Inclusivity: Fostering an open, inclusive, and creative environment where diverse perspectives are valued and integrated. This means working effectively with cross-functional teams.
• Data-Driven Innovation: Utilizing data and insights to drive product strategy and design solutions, ensuring that innovation is grounded in evidence and user needs.
• Ownership & Accountability: Encouraging individuals to take ownership of their work from start to finish, driving projects to successful completion while understanding the importance of compromise and teamwork.
• Continuous Improvement: A commitment to evolving design processes, contributing to design systems, and consistently seeking ways to enhance product quality and user experience.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with Product Managers and Engineers to ensure design vision aligns with business goals and technical feasibility.
• Open Feedback Exchange: Encouraging a culture where constructive feedback on designs is welcomed and utilized for improvement.
• Knowledge Sharing: Actively sharing design strategies, insights, and best practices within the design team and across other departments.

📝 Enhancement Note: The company culture emphasizes a strong balance between individual impact and collaborative teamwork, underpinned by a commitment to user advocacy and data-informed decision-making. The inclusive ethos, stemming from its founding, is likely a significant aspect of the team's dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Needs: Navigating diverse user needs and business requirements within a complex B2B SaaS product requires careful prioritization and solution design.
• Evolving Design System: Continuously contributing to and maintaining a robust design system while adapting to new product features and evolving design trends.
• Cross-Functional Alignment: Effectively communicating design rationale and advocating for user needs amidst competing priorities from engineering, product, and marketing.
• Pace of Innovation: Adapting to a fast-paced product development cycle while maintaining high standards of design quality and user experience.

Learning & Development Opportunities:

• Advanced Design Techniques: Opportunities to deepen expertise in complex interaction design, animation, or specialized UX research methods.
• Leadership Training: Development programs focused on mentorship, project leadership, and strategic design thinking.
• Industry Conferences & Workshops: Support for attending relevant design conferences and professional development courses to stay abreast of industry trends.
• Mentorship: Access to senior designers and product leaders for guidance and career advice.

📝 Enhancement Note: The challenges presented are typical for a senior role in a growing tech company, offering significant opportunities for professional development and skill enhancement. The company’s stated commitment to professional development suggests proactive support for employees looking to grow their careers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you turned a nebulous concept into a delightful end-to-end digital product experience. What was your process, and what was the outcome?" (Focus on your end-to-end ownership and ability to translate abstract ideas.)
• "How do you advocate for the user when collaborating with engineering and product teams who may have different priorities?" (Prepare examples of negotiation, data-driven arguments, and collaborative problem-solving.)
• "Walk us through a complex problem you solved using design systems. How did you ensure consistency and scalability?" (Demonstrate your understanding of design systems and your systematic approach.)

Company & Culture Questions:

• "Why Lightspeed Commerce, and specifically this Senior Product Designer role?" (Research Lightspeed's mission, products, and recent news. Connect your skills and aspirations to their business.)
• "How do you embody user-centric design and empathy in your work?" (Provide specific examples of how you've put users first and demonstrated empathy in your design process.)
• "Describe your experience working in a hybrid or flexible work environment. How do you ensure effective collaboration and communication?" (Highlight your ability to work autonomously and connect with distributed teams.)

Portfolio Presentation Strategy:

• Structure: Begin with an overview of the project, your role, and the key challenge. Then, detail your design process, highlighting critical decisions and iterations. Conclude with the results and lessons learned.
• Focus on 'Why': Clearly articulate the rationale behind your design choices, supported by research, data, or user feedback.
• Demonstrate Impact: Quantify the success of your designs whenever possible using relevant metrics.
• Be Concise: Practice your presentation to fit within the allotted time, focusing on the most impactful aspects of your work.
• Engage: Be prepared to answer detailed questions about your process, tools, and decision-making.

📝 Enhancement Note: Preparing specific, STAR-method (Situation, Task, Action, Result) answers for behavioral questions is crucial. For portfolio presentations, focus on clarity, impact, and your strategic thinking process, not just the visual aesthetics of the final designs.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Lightspeed Commerce careers portal.
• Portfolio Curation: Ensure your portfolio clearly showcases 5+ years of relevant product design experience, with detailed case studies that highlight your process, decision-making, and impact. Tailor your portfolio to emphasize B2B SaaS and retail commerce solutions.
• Resume Optimization: Update your resume to reflect key skills and responsibilities mentioned in the job description, using operations-relevant keywords such as UX Design, UI Design, Design Systems, Prototyping, User Research, Figma, and cross-functional collaboration.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and ability to collaborate effectively. Prepare specific examples for common behavioral and situational questions.
• Company Research: Familiarize yourself with Lightspeed Commerce's products, mission, values, and recent developments. Understand their market position and how your design philosophy aligns with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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