Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Lightspeed Commerce

Location: Yerevan, Armenia

Job Type: Full-time

Category: Product Design / UX/UI Design

Date Posted: 2026-02-06

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead high-level product design initiatives, driving UX strategy and execution for the Retail product team.

• Translate complex user needs and business objectives into elegant, intuitive, and delightful end-to-end digital product experiences.

• Champion user-centric design principles and advocate for the user throughout the product development lifecycle, collaborating closely with cross-functional teams.

• Contribute to and evolve the company's design system, ensuring consistency and scalability across diverse platforms and product offerings.

• Act as a positive role model and culture carrier within the design team, fostering innovation and promoting design thinking across the organization.

📝 Enhancement Note: The role of Senior Product Designer at Lightspeed Commerce focuses heavily on strategic UX leadership, problem-solving complex interconnected issues, and driving design direction within a fast-paced environment. This is not just about executing designs, but about setting the vision and empowering the team through a deep understanding of user needs, business goals, and technical feasibility. The emphasis on "why are we designing this at all?" indicates a need for strategic thinking beyond immediate task completion.

📈 Primary Responsibilities

• Lead the design process for complex projects, from initial concept and research through to final implementation, ensuring a cohesive and user-centered experience.

• Facilitate design studios, brainstorming sessions, and working sessions to drive collaborative problem-solving and solution generation within product teams.

• Apply expertise in UX design, UI design, design systems, and micro-interactions to create effective and engaging user journeys.

• Transform abstract concepts and user insights into concrete, actionable design solutions, including user flows, wireframes, prototypes, and high-fidelity mockups.

• Ensure consistency and adherence to the design system while actively contributing to its ongoing development and improvement for scalability.

• Synthesize research findings, user feedback, and data analytics to inform design decisions and drive iterative improvements.

• Build strong, trust-based relationships with Product Management, Engineering, Marketing, and other stakeholders to champion user needs and ensure successful product launches.

• Act as a mentor and advocate for design best practices, contributing to a positive and innovative design culture within Lightspeed Commerce.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for autonomy and leadership. The Senior Product Designer is expected to not only execute but also to guide, facilitate, and influence. The "oversee the UX from conception to launch" phrase implies end-to-end ownership and accountability for design quality and user impact.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is often preferred for roles of this seniority. Equivalent practical experience will also be strongly considered.

Experience: A minimum of 5 years of hands-on, in-house product design experience, with a focus on UX/UI, is required. Experience should span across digital and physical manifestations of products, demonstrating adaptability to various interaction paradigms.

Required Skills:

• Minimum 5 years of practical, in-house product, UX/UI design experience.

• Applied experience with service design practices and a process of continuous design evolution.

• Experience designing for diverse platforms, including responsive web and native applications.

• Strong aesthetic sense and conceptual skills to elevate brand visual identity.

• Excellent communication and visualization skills, with the ability to articulate design decisions clearly and concisely.

• Fluency in utilizing design systems, prototyping tools, and user research methodologies.

• Demonstrated ability to translate product strategy and vision into tangible design solutions.

• Deep empathy for users and a strong understanding of user-centric design principles.

• Proficiency with product, design, and prototyping tools such as Figma, Google Suite, and JIRA.

Preferred Skills:

• Experience working in a fast-paced, agile technology environment.

• Familiarity with e-commerce or retail technology platforms.

• Experience contributing to or leading UX initiatives within larger product teams.

• Understanding of front-end development principles to facilitate collaboration with engineers.

📝 Enhancement Note: The requirement for "applied experience with service design practices and practice of constantly evolving your design process" suggests the company values a proactive and adaptable approach to design methodology, rather than a rigid adherence to a single framework. The emphasis on "why are we designing this at all?" points to a need for candidates who can think strategically about product vision and business impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio that clearly articulates the candidate's design journey and decision-making process for each project.

• Case studies demonstrating end-to-end product creation, highlighting problem identification, user research, ideation, design execution, and outcomes.

• Examples of how the candidate has contributed to or leveraged design systems to ensure consistency and scalability.

• Demonstrations of proficiency in turning complex problems into simple, elegant, and user-friendly solutions.

Process Documentation:

• Showcase examples of how user research and data insights were integrated into the design process to inform tangible solutions.

• Illustrate the application of service design practices and the evolution of design processes over time.

• Provide examples of how micro-interactions were used effectively to enhance user task completion.

• Detail the process of turning nebulous concepts into specific, delightful digital product experiences.

📝 Enhancement Note: The emphasis on a "strong portfolio that tells a great story and gives insight into the decisions you’ve made during your product creation process" means candidates should prepare to walk through their portfolio with a narrative that explains the "why" behind their design choices, not just the "what" and "how." This is crucial for demonstrating strategic thinking and problem-solving skills.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, for a Senior Product Designer role with 5-10 years of experience in Yerevan, Armenia, a competitive salary range would typically be between 7,000,000 AMD to 12,000,000 AMD annually (approximately $17,500 - $30,000 USD, subject to exchange rates and market fluctuations). This estimate is based on industry benchmarks for senior design roles in Eastern European tech hubs, considering the cost of living and demand for specialized design talent.

Benefits:

• Lightspeed equity scheme (employee ownership).

• Health & Wellness Credit: Up to 195,000 AMD per year for gym memberships, yoga, or other wellness activities.

• Mental Health Support: Access to the Modern Health App for meditation, coaching, or counseling.

• Additional support for up to 7 sessions/year with external Russian-speaking psychologists.

• Comprehensive medical insurance plan, including dental care.

• People Experience (PX) benefit: Allows working remotely from anywhere in the world for up to 60 days per year.

• Professional development opportunities, including regular performance reviews and growth pathways.

• Resources for learning: Apple MacBook Pro provided for work, free access to LinkedIn Learning, and 50% coverage for SkyEng English classes.

• Flexible hours and hybrid work arrangements.

• Modern office space located near the city center of Yerevan.

Working Hours: Standard full-time hours (approximately 40 hours per week) with flexible scheduling and a hybrid work model, allowing for a balance between in-office collaboration and remote work.

📝 Enhancement Note: The salary estimate is a benchmark for Yerevan and may vary significantly based on the candidate's specific experience, portfolio strength, and negotiation. The benefits package is robust, with a strong emphasis on employee well-being, professional growth, and flexibility, which are attractive perks for senior-level operations and design professionals. The "People Experience" benefit is a significant perk for those seeking international work flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, E-commerce, Retail Software, Hospitality Software, Golf Software. Lightspeed Commerce operates at the intersection of technology and commerce, providing integrated business management solutions. This context means the design team must understand the nuances of retail operations and customer experiences.

Company Size: Lightspeed Commerce is a publicly traded company with a significant global presence, indicating a structured yet dynamic work environment. The company size suggests opportunities for both specialized work and broader impact, with established processes but also room for innovation.

Founded: Founded in Montréal, Canada, in 2005. This history points to a company with a strong foundation, evolving from a smaller startup to a global leader, likely retaining some of its entrepreneurial spirit while implementing corporate structures.

Team Structure:

• The design team likely operates within a matrixed structure, with designers embedded within specific product teams (e.g., Retail product team) while also belonging to a central design organization.

• Reporting lines typically go to a Design Lead or Manager, with close collaboration with Product Managers and Engineering Leads within their product pod.

Methodology:

• Data-driven decision-making, utilizing user research, analytics, and A/B testing to validate design hypotheses and measure impact.

• Agile development methodologies, requiring designers to be adaptable and iterative in their approach.

• Emphasis on user-centric design principles, ensuring that user needs are at the forefront of all design considerations.

• Collaborative design sprints and workshops to foster innovation and shared ownership of solutions.

• Continuous improvement of design systems and processes to enhance efficiency and consistency.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: Lightspeed's commitment to inclusion from its founding, stemming from the LGBTQ+ community, suggests a company culture that values diversity, openness, and belonging. This is a key differentiator and likely influences how teams collaborate and how decisions are made. The "building communities through commerce" slogan further emphasizes connection and user-centricity.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position. It requires not only strong design execution skills but also strategic thinking, leadership capabilities, and the ability to mentor junior designers. The role is expected to operate with significant autonomy and influence product direction.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Lead within the Product organization. They will work closely with Product Managers and Engineering leads within their specific product team (e.g., Retail product team), forming a core triad responsible for product development.

Operations Impact: As a Senior Product Designer, the impact is directly tied to the usability, desirability, and effectiveness of the product. Successful design contributions lead to increased customer satisfaction, higher adoption rates, improved conversion metrics, reduced support costs, and ultimately, revenue growth for Lightspeed Commerce. The role influences how businesses operate through the platform.

Growth Opportunities:

• Leadership Track: Potential to move into a Lead Product Designer or Design Manager role, overseeing a team and setting design strategy for a broader product area.

• Specialization: Opportunity to deepen expertise in specific areas such as user research, interaction design, design systems, or accessibility.

• Cross-Functional Movement: Potential to transition into Product Management or other strategic roles within the company, leveraging deep product understanding.

• Mentorship: Formal and informal opportunities to mentor junior designers, developing leadership and coaching skills.

• Industry Influence: Contributing to the evolution of design systems and best practices within Lightspeed and potentially the broader industry through speaking or writing.

📝 Enhancement Note: The emphasis on "owning your work from start to finish" and "considering product strategy and vision" at a senior level suggests clear pathways for growth into more strategic and leadership-oriented roles within product development. The company's investment in professional development, including LinkedIn Learning and performance reviews, reinforces this growth focus.

🌐 Work Environment

Office Type: The job description mentions an "Awesome office space located near city center of Yerevan." This suggests a modern, well-equipped physical workspace designed to foster collaboration and productivity. Given the hybrid work arrangement, the office serves as a hub for in-person collaboration, team meetings, and focused work.

Office Location(s): Yerevan, Armenia. The office being near the city center implies accessibility and convenience for employees commuting from various parts of the city.

Workspace Context:

• Collaborative Environment: The office space is designed to encourage interaction among team members, facilitating spontaneous discussions and brainstorming sessions vital for design work.

• Technology & Tools: Employees are provided with Apple MacBook Pros, indicating access to high-performance hardware necessary for design software. The company also supports access to online learning platforms for skill enhancement.

• Team Interaction: The hybrid model allows for intentional in-office days to maximize team collaboration, design reviews, and social connection, while remote days offer focused work time.

Work Schedule: Flexible hours are offered, allowing employees to manage their workdays to best suit their productivity and personal needs, while still adhering to the demands of a hybrid model and meeting project deadlines. This flexibility is crucial for operations-oriented roles that require deep focus and analytical thinking.

📝 Enhancement Note: The combination of a hybrid work model, flexible hours, and a well-equipped office space indicates a modern approach to work that prioritizes employee well-being and productivity. This environment is conducive to the focused, iterative work required in product design, balancing independent work with essential team collaboration.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Initial review of resumes and portfolios to assess qualifications and experience against the role requirements.

2. Hiring Manager/Recruiter Call: A preliminary conversation to discuss the role in more detail, assess cultural fit, and answer initial candidate questions.

3. Portfolio Presentation & Design Challenge: Candidates will likely present their portfolio, walking through key case studies that demonstrate their process, problem-solving skills, and impact. This may be followed by a design exercise or a deep dive into a specific design problem relevant to Lightspeed's products.

4. Team Interviews: Interviews with cross-functional team members (Product Managers, Engineers, fellow Designers) to evaluate collaboration skills, technical understanding, and design philosophy.

5. Final Interview: Potentially with a senior leader or executive to assess strategic thinking, leadership potential, and overall fit with the company's vision.

Portfolio Review Tips:

• Storytelling: Structure your portfolio case studies as narratives. Clearly define the problem, your role, the process you followed, the decisions you made (and why), the challenges you faced, and the measurable outcomes or impact.

• Process Focus: Emphasize your design process. Show your research methods, ideation techniques, wireframing, prototyping, and iteration. Demonstrate how you use data and user feedback.

• Impact Demonstration: Quantify your impact whenever possible. Use metrics related to user engagement, conversion rates, task completion times, user satisfaction, or business goals achieved.

• Relevance: Tailor your portfolio presentation to highlight projects most relevant to Lightspeed's products (e.g., B2B SaaS, e-commerce, retail tech).

• Clarity & Brevity: Be prepared to present concisely and answer questions effectively. Practice your presentation to ensure it flows well and covers key points without being overly long.

Challenge Preparation:

• Understand the Context: If a design challenge is given, ensure you fully understand the problem statement, target users, and business objectives. Ask clarifying questions.

• Think Aloud: For live exercises, articulate your thought process. Explain your assumptions, how you're approaching the problem, and the trade-offs you're considering.

• Focus on Process: Even if you don't reach a perfect solution, demonstrating a strong, logical design process is often more important than the final artifact.

• User-Centricity: Always ground your solutions in user needs and research principles.

📝 Enhancement Note: Given the seniority of the role, expect interview questions to delve deeply into strategic thinking, leadership, and your ability to influence product direction. Be prepared to discuss not just how you design, but why you make specific strategic choices and how you measure the success of your designs. The emphasis on "owning your work" means interviewers will look for candidates who take initiative and responsibility.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool, used for creating user interfaces, wireframes, and interactive prototypes. Expect proficiency in its advanced features, including component libraries and collaboration tools.

• Google Suite: Essential for collaborative document creation, presentations, and general productivity (e.g., Google Docs, Sheets, Slides).

• JIRA: Widely used for project management, issue tracking, and workflow management within agile development teams. Familiarity with JIRA for design-related tasks (e.g., tracking design sprints, bug reporting) is expected.

Analytics & Reporting:

• While specific tools aren't listed, a Senior Product Designer should be comfortable working with data from analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms is beneficial for understanding the broader customer journey and business context, though not a primary design tool.

• Understanding of how design impacts user adoption and engagement within these systems.

📝 Enhancement Note: The specific mention of Figma, Google Suite, and JIRA indicates these are the primary tools for daily operations within the design and product teams. A strong command of Figma, including its collaboration and prototyping capabilities, is critical. Understanding how design work integrates with JIRA workflows is also essential for effective cross-functional collaboration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design decisions, ensuring products are useful, usable, and desirable.

• Collaboration & Transparency: Open communication and a willingness to share work-in-progress, solicit feedback, and work effectively with cross-functional partners.

• Innovation & Curiosity: A drive to explore new ideas, challenge assumptions, and continuously learn, fostering a culture of creative problem-solving.

• Impact & Ownership: A focus on delivering tangible business and user outcomes, taking responsibility for designs from conception through to launch and beyond.

• Inclusivity: A commitment to creating an inclusive and barrier-free workplace where diverse perspectives are valued and respected, reflecting the company's founding ethos.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be integral members of product teams, working hand-in-hand with Product Managers and Engineers to define and build products.

• Feedback Culture: An environment where constructive feedback is regularly exchanged, both given and received, to improve design quality and individual growth.

• Knowledge Sharing: Encouraging the sharing of design insights, best practices, and learnings across the design team and broader organization, potentially through design critiques, internal presentations, or documentation.

📝 Enhancement Note: Lightspeed's stated commitment to inclusion and its origins within the LGBTQ+ community are significant cultural differentiators. Candidates should be prepared to demonstrate how they embody these values in their work and interactions, showing empathy, respect, and an ability to collaborate effectively with diverse teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively navigating and prioritizing input from various stakeholders (Product, Engineering, Marketing, Sales) while maintaining a strong user focus.

• Scaling Design Systems: Continuously evolving and scaling the design system to support a growing product suite and new features without becoming overly rigid.

• Fast-Paced Environment: Adapting to rapid iteration cycles and evolving priorities in a dynamic tech company.

• Complex Problem Domains: Tackling intricate business logic and user flows within the retail and e-commerce space.

• Measuring Design Impact: Developing robust methods to quantify the success and ROI of design initiatives.

Learning & Development Opportunities:

• Advanced Design Techniques: Opportunities to deepen expertise in areas like interaction design, user research methodologies, service design, or accessibility standards through internal resources and external training.

• Leadership Skills: Developing skills in mentoring, team facilitation, and strategic design planning through increased responsibility and formal development programs.

• Industry Exposure: Potential to attend industry conferences, workshops, and access to platforms like LinkedIn Learning for continuous skill enhancement.

• Mentorship: Receiving guidance from experienced design leaders and also mentoring junior designers, fostering leadership capabilities.

📝 Enhancement Note: The "Challenges" section points to areas where candidates can demonstrate problem-solving skills and resilience. For example, discussing how they've previously managed conflicting stakeholder requirements or scaled design solutions will be valuable. The growth opportunities highlight the company's investment in employee development, suggesting clear pathways for career advancement beyond the Senior level.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to turn a nebulous concept into a tangible, delightful product experience. What was your process?" (Focus on ideation, user research, and execution.)

• "Describe a situation where you had to advocate for the user against strong business or technical constraints. How did you approach it, and what was the outcome?" (Demonstrates user-centricity and negotiation skills.)

• "How do you leverage research and data to inform your design decisions, and how do you measure the impact of your work?" (Highlights analytical skills and focus on outcomes.)

• "Discuss your experience with design systems. How have you contributed to or leveraged them? What are the challenges in maintaining and scaling a design system?" (Assesses technical design expertise and strategic thinking.)

Company & Culture Questions:

• "What interests you about Lightspeed Commerce and our mission to build communities through commerce?" (Assess alignment with company values and understanding of the business.)

• "How do you contribute to a positive and inclusive team culture, especially in a hybrid work environment?" (Gauge cultural fit and collaboration style.)

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project and its goals. Then, dive into the problem statement, your specific role and contributions, the design process (research, ideation, prototyping, testing), key decisions, challenges, and finally, the outcomes and impact.

• Visuals: Use clear, high-quality visuals. Show the evolution of the design, from early sketches to final polished interfaces. Include interactive prototypes where possible.

• Narrative: Tell a compelling story. Explain the "why" behind your decisions, demonstrating critical thinking and strategic rationale.

• Conciseness: Be mindful of time. Practice your presentation to ensure you cover the most important aspects efficiently. Be prepared to go deeper on specific areas based on interviewer interest.

• Metrics: Highlight any quantifiable results or metrics that demonstrate the success of your design solutions.

📝 Enhancement Note: For this Senior role, interviewers will be looking for strategic thinking, leadership potential, and a deep understanding of product development processes. Be prepared to discuss your "design philosophy" and how you approach complex problems. The emphasis on "why are we designing this at all?" means your answers should often connect design decisions back to overarching product strategy and business goals.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application directly through the Lightspeed Commerce careers portal via the provided link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with complex digital product design, user-centricity, and collaboration within cross-functional teams. Focus on case studies that showcase your strategic thinking and problem-solving process.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of relevant UX/UI design experience, highlighting achievements and responsibilities that align with the job description. Use keywords such as "UX Design," "UI Design," "Design Systems," "Prototyping," "User Research," and "Figma."

• Interview Preparation: Practice articulating your design process and decision-making for your portfolio projects. Prepare to discuss your approach to collaboration, leadership, and contributing to a positive team culture. Rehearse answers to common UX interview questions, focusing on strategic thinking and impact.

• Company Research: Familiarize yourself with Lightspeed Commerce's products, mission, and values. Understand their target markets (retail, hospitality) and consider how your design expertise can contribute to their success. Pay attention to their commitment to inclusion and community.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.