Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer
Company: Lightspeed Commerce
Location: Tbilisi, Georgia
Job Type: Full-Time
Category: Product Design / UX/UI Design
Date Posted: 2025-10-04
Experience Level: 5-10 Years
Remote Status: Hybrid

🚀 Role Summary

• Lead high-level project work from a design perspective with autonomy and authority, facilitating design studios and working sessions to empower teams with clarity and purpose.
• Leverage deep UX expertise, understanding of design systems, UI design principles, and micro-interactions to create useful and delightful end-to-end digital product experiences.
• Design holistic systems, flows, and interfaces that are simple, elegant, and user-friendly, ensuring consistency across platforms and contributing to the continuous improvement of the design system.
• Draw insights from user research and data to translate them into tangible, impactful solutions that enhance user experience and support product strategy.
• Build strong, trust-based relationships and advocate for the user when collaborating with cross-functional teams in product, engineering, and marketing, overseeing the UX from conception to launch.

📝 Enhancement Note: This role is specifically for a Senior Product Designer focused on UX/UI within Lightspeed's Retail product team, indicating a need for strategic design leadership and a strong understanding of complex, interconnected problems in a fast-paced environment. The emphasis on "E-Series by Lightspeed" suggests a focus on their established retail software solutions.

📈 Primary Responsibilities

• Lead high-level project work from a design perspective with autonomy and authority, facilitating design studios and working sessions to help teams deliver optimal solutions.
• Leverage UX expertise, design systems, UI design, and micro-interactions to create useful and delightful end-to-end digital product experiences that help users complete tasks efficiently.
• Design holistic systems, flows, and interfaces that are simple, elegant, and user-friendly, ensuring consistency across platforms and contributing to the continuous improvement of the design system.
• Translate complex concepts into specific, actionable ideas, drawing insights from user research and data to inform tangible solutions and drive product improvements.
• Build strong, trust-based relationships and advocate for the user when collaborating with cross-functional teams in product, engineering, and marketing, overseeing the UX lifecycle from conception to launch.
• Serve as a positive role model and culture carrier within the design team, championing design principles and best practices across the broader Lightspeed organization.
• Contribute to the continuous improvement of the existing design system, ensuring consistency across platforms and integrating new elements effectively.
• Understand and apply service design practices to evolve the design process and ensure a cohesive user journey across all digital and physical manifestations of the product.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation of ownership, strategic thinking, and cross-functional leadership, extending beyond just execution to include process improvement and team influence.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating practical application of design principles and methodologies is essential. A background in Design, Human-Computer Interaction, or a related field is often beneficial.
Experience: At least 5 years of practical, in-house product, UX/UI design experience is required, with an expectation of 5-10 years for a senior role. Applied experience with service design practices and a commitment to continuously evolving the design process are crucial.

Required Skills:

• UX/UI Design: Proven ability to design intuitive, user-centric digital product experiences across web and mobile platforms.
• Design Systems: Fluency in utilizing and contributing to design systems to ensure consistency and scalability.
• Prototyping: Proficiency in creating interactive prototypes to test and communicate design concepts effectively.
• User Research: Ability to draw insights from user research and data to inform design decisions and validate solutions.
• Communication & Visualization: Excellent skills in articulating design decisions, presenting work concisely, and bringing stakeholders along the design journey.
• Problem Solving: Aptitude for tackling complex, interconnected design challenges and translating nebulous concepts into specific, delightful experiences.
• Collaboration: Experience working effectively with cross-functional teams (product, engineering, marketing) and advocating for user needs.
• Figma: Fluency with Figma for design, prototyping, and collaboration.
• Google Suite: Proficiency in Google Suite for documentation, collaboration, and general workflow.
• JIRA: Familiarity with JIRA for managing design tasks and collaborating with engineering teams.

Preferred Skills:

• Service Design: Applied experience with service design practices and understanding of end-to-end customer journeys.
• Micro-interactions: Understanding of how micro-interactions enhance user experience and task completion.
• Conceptual & Aesthetic Skills: Strong ability to elevate the visual identity and brand aesthetic of digital products.
• Product Strategy & Vision: Ability to consider product strategy and vision, understanding the "why" behind design decisions.
• Empathy & Self-Awareness: Deep empathy for customers and team members, coupled with a high level of self-awareness.
• Experience with Digital & Physical Manifestations: Experience designing across diverse platforms, from responsive web to native applications.

📝 Enhancement Note: The required skills emphasize a blend of technical proficiency (Figma, JIRA), strategic thinking (product strategy, user research), and interpersonal abilities (communication, collaboration, empathy), indicative of a senior role that influences product direction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio showcasing a narrative that details the user-centric design process and the decisions made during product creation.
• Demonstrations of end-to-end design ownership, from initial concept and research to final implementation and iteration.
• Case studies highlighting complex problem-solving, user experience improvements, and delivered business impact.
• Examples of work that demonstrates an understanding of design systems, UI consistency, and elegant interface design.
• Evidence of collaboration with cross-functional teams and how user advocacy influenced outcomes.

Process Documentation:

• Showcase of how user research and data insights were translated into tangible design solutions.
• Examples of design studios, working sessions, or other collaborative processes used to arrive at optimal solutions.
• Documentation illustrating the contribution to or utilization of design systems and their continuous improvement.
• Evidence of evolving personal design processes and applying service design practices to map and improve user journeys.

📝 Enhancement Note: The emphasis on a portfolio that tells a "great story" and provides "insight into the decisions" means candidates should prepare detailed case studies that go beyond visual design to explain their strategic thinking, problem-solving methodology, and the impact of their work.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in Tbilisi, Georgia, with 5-10 years of experience, a competitive salary range would typically fall between 70,000 - 110,000 GEL per year. This estimate is based on industry benchmarks for senior design roles in Eastern European tech hubs, considering the cost of living and market demand for specialized design talent.

Benefits:

• Flexible hours and hybrid work: Offers adaptability for personal schedules and work-life balance.
• People Experience (PX): Ability to work from almost anywhere in the world for 60 days a year, promoting global mobility and flexibility.
• Lightspeed Equity Scheme: All employees are owners, fostering a sense of collective investment and shared success.
• Health & Wellness Credit: Up to 1300 GEL annually for gym memberships, yoga, cycling, or other health-related activities.
• Mental Health Support: Access to the Modern Health App for meditation, coaching, or counseling.
• Additional Mental Health Support: Up to 7 sessions per year with external Russian-speaking psychologists.
• Medical Insurance Plan: Comprehensive coverage, including dental care.
• Professional Development: Regular performance reviews and dedicated opportunities for career growth and skill enhancement.
• Resources: Provision of Apple MacBooks, 50% coverage for SkyEng English classes, and free access to LinkedIn Learning for continuous skill development.
• Time Off to Volunteer: Paid time off to contribute to community initiatives.

Working Hours: While not explicitly stated as 9-to-5, the mention of "Flexible hours and hybrid work" suggests a degree of autonomy. A standard full-time role typically involves around 40 hours per week, with flexibility in scheduling to accommodate personal needs and team collaboration, aligning with efficient process management and data analysis.

📝 Enhancement Note: The salary estimation is based on general market data for similar roles in the region. Specific compensation will depend on the candidate's experience, qualifications, and negotiation. The "People Experience" benefit is a significant perk for remote work flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lightspeed Commerce operates in the technology sector, specifically focused on providing cloud-based commerce solutions for retail, hospitality, and golf businesses. This industry is characterized by rapid innovation, a strong emphasis on user experience, and data-driven decision-making. Company Size: Lightspeed Commerce is a public company with a significant global presence, employing a substantial number of individuals across North America, Europe, and Asia Pacific. This means the company has established processes and structures, but also offers opportunities for impact within specific teams. For operations professionals, this size often translates to access to robust tools and resources, alongside opportunities for specialization and career advancement. Founded: Founded in Montréal, Canada in 2005, Lightspeed has grown from its roots with an ethos of inclusion, originating from the LGBTQ+ community. This history influences its commitment to diversity and creating a welcoming workplace.

Team Structure:

• Operations Team: While this role is in Product Design, operations professionals within Lightspeed likely collaborate closely with design teams. The operations function is integral to supporting Lightspeed's global commerce platform, likely involving Sales Operations, Revenue Operations, and Marketing Operations teams focused on efficiency, process optimization, and data integrity.
• Reporting Structure: Senior Product Designers typically report to a Design Lead, Head of Design, or Director of Product. They work within product teams that are structured cross-functionally, involving Product Managers, Engineers, and other specialists.
• Cross-functional Collaboration: A key aspect is close collaboration with Product Management for strategy and roadmap alignment, and Engineering for implementation feasibility and technical execution. Marketing teams may also be involved for go-to-market strategies.

Methodology:

• Data Analysis & Insights: The company likely uses data extensively to understand customer behavior, product performance, and market trends. Operations professionals would be involved in gathering, analyzing, and reporting on this data to inform strategic decisions.
• Workflow Planning & Optimization: A core function for operations is streamlining processes, enhancing efficiency, and ensuring seamless workflows across departments, from sales and marketing to customer success and product development.
• Automation & Efficiency: Implementing automation tools and strategies to reduce manual work, improve accuracy, and scale operations effectively is a continuous effort.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: Lightspeed's commitment to inclusion and its origins are important cultural aspects that candidates should be aware of. The company's focus on commerce solutions means that operations roles are directly tied to driving business growth and efficiency.

📈 Career & Growth Analysis

Operations Career Level: This Senior Product Designer role represents a significant career stage, moving beyond individual contribution to include leadership in design strategy, mentorship, and process improvement. For operations professionals, a similar "Senior" level implies taking ownership of complex projects, mentoring junior team members, and contributing to the strategic direction of operational processes. Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director, working within a dedicated product team. Operations professionals at Lightspeed would typically report into their respective operational functions (e.g., Sales Ops Manager, RevOps Lead) and collaborate closely with leaders across Sales, Marketing, Finance, and Product. Operations Impact: Product Designers directly impact revenue by creating user experiences that drive adoption, retention, and customer satisfaction. For operations roles, the impact is equally significant, directly influencing sales pipeline velocity, revenue recognition accuracy, marketing campaign effectiveness, and overall business efficiency and scalability.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to specialize in areas like sales operations automation, revenue forecasting, data analytics, or customer success operations.
• Leadership Development: Potential to move into management roles, leading teams of operations professionals, or becoming a subject matter expert in a critical operational domain.
• Cross-functional Projects: Involvement in projects that span multiple departments, offering broad exposure to different business functions and strategic initiatives.
• Industry Certifications & Training: Access to resources like LinkedIn Learning, external courses, and conferences to stay abreast of the latest operations technologies and methodologies.

📝 Enhancement Note: The growth path for a Senior Product Designer at Lightspeed mirrors that of senior operations roles: increasing strategic influence, mentorship opportunities, and potential for leadership. The company's investment in professional development is a key factor for career progression.

🌐 Work Environment

Office Type: Lightspeed offers a hybrid work environment, combining remote flexibility with in-office collaboration. The office in Tbilisi, Georgia, is described as an "Awesome office space located in Saburtalo." This suggests a modern, well-equipped workspace designed to foster collaboration and productivity. Office Location(s): The primary office location mentioned is Saburtalo, Tbilisi, Georgia. Lightspeed also has offices globally, and the "People Experience" benefit allows employees to work remotely from various locations for extended periods.

Workspace Context:

• Collaborative Environment: The hybrid model and "awesome office space" suggest an environment that encourages team interaction, brainstorming sessions, and in-person collaboration when needed.
• Operations Tools & Technology: For operations roles, this would imply access to a robust technology stack, including CRM systems, marketing automation platforms, BI tools, and project management software, enabling efficient workflows and data analysis.
• Team Interaction: Opportunities for direct interaction with design, product, and engineering teams, fostering a shared understanding of product goals and user needs. Operations professionals would similarly interact with stakeholders across various departments.

Work Schedule: The "Flexible hours and hybrid work" arrangement allows for a degree of autonomy in structuring the workday, balancing personal commitments with core working hours and team availability. This flexibility is often beneficial for operations professionals who may need to manage global stakeholders or conduct deep analytical work that requires focused time.

📝 Enhancement Note: The hybrid model and flexible hours are significant indicators of a modern work culture that values work-life balance and employee autonomy, which can be particularly appealing for operations professionals who often manage complex projects with varied timelines.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and alignment with the role's requirements.
• Portfolio Presentation & Screening Call: You will likely present your portfolio, discussing key projects, design process, and decision-making. This is usually followed by a call with a recruiter or hiring manager.
• Design Exercise/Case Study: A practical design challenge, potentially involving problem-solving, ideation, or a detailed critique, designed to evaluate your approach to complex problems and your ability to articulate solutions.
• Interviews with Team Members: Meetings with potential colleagues (other designers, product managers, engineers) to assess collaboration style, technical skills, and cultural fit.
• Hiring Manager Interview: A final discussion with the hiring manager to delve deeper into strategic thinking, leadership potential, and overall fit for the team and company.

Portfolio Review Tips:

• Storytelling: Structure your portfolio around compelling narratives for 2-4 key projects. Clearly articulate the problem, your role, the process you followed, your specific contributions, the challenges you faced, and the resulting impact (quantifiable where possible).
• Process Focus: Emphasize your design process, including user research methodologies, ideation techniques, prototyping, testing, and iteration. Showcase how you leverage data and user insights to drive decisions.
• System Thinking: Highlight your understanding and application of design systems. Demonstrate how you ensure consistency and scalability while also contributing to system evolution.
• Collaboration & Advocacy: Include examples of how you collaborated with cross-functional teams and advocated for user needs, showcasing your communication and stakeholder management skills.
• Visuals & Brevity: Use high-quality visuals and keep explanations concise and to the point. Be prepared to elaborate on any aspect of your work.

Challenge Preparation:

• Understand the "Why": For any design challenge, focus on understanding the underlying business and user goals before jumping into solutions.
• Process-Oriented Approach: Demonstrate a structured approach to problem-solving, outlining your steps and rationale clearly.
• Consider Constraints: Be mindful of potential technical, business, or time constraints that might influence your design decisions.
• Articulate Trade-offs: Be prepared to discuss why you made certain design choices and the trade-offs involved.
• Practice Presentation: Rehearse your presentation to ensure clarity, conciseness, and confidence, especially when explaining complex design rationale.

📝 Enhancement Note: Candidates should prepare to showcase not just polished final designs, but also the process, thinking, and collaboration that led to them. Understanding the "why" behind design decisions is critical for a senior role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, prototyping, and collaborative design sessions. Proficiency is essential for this role.
• Google Suite: Used for documentation, presentations, and general productivity (e.g., Google Docs, Sheets, Slides).
• JIRA: Likely used for task management, bug tracking, and collaboration between design and engineering teams.

Analytics & Reporting:

• While not explicitly listed, expect to work with tools that provide user behavior analytics (e.g., Google Analytics, Mixpanel, Amplitude) and product performance data. Operations professionals would heavily rely on BI tools and CRM reporting.

CRM & Automation:

• Although this role is in design, an understanding of how CRM (e.g., Salesforce) and marketing automation platforms function is beneficial, as design decisions can impact user journeys within these systems.

📝 Enhancement Note: The specified tools (Figma, Google Suite, JIRA) are standard for modern design teams. For operations professionals, a similar emphasis would be placed on CRM (like Salesforce), marketing automation (like HubSpot or Marketo), and data visualization/BI tools (like Tableau or Power BI).

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value at Lightspeed, focusing on deeply understanding and serving the needs of their customers (retail, hospitality, and golf businesses). This translates to designing solutions that are intuitive, effective, and delightful for users.
• Collaboration & Inclusion: The company emphasizes building trust-based relationships across disciplines and leveraging diverse perspectives. This means valuing teamwork, open communication, and creating an environment where everyone feels welcome and heard.
• Data-Driven Decision Making: Insights from research and data are crucial for informing design and product strategies, ensuring that decisions are grounded in evidence and aimed at achieving measurable outcomes.
• Ownership & Accountability: Taking ownership of projects from conception to launch, driving initiatives with autonomy, and being accountable for delivering impactful work.
• Continuous Improvement: A commitment to evolving processes, improving design systems, and consistently seeking ways to enhance the user experience and product value.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Managers, Engineers, and Marketing to ensure a holistic approach to product development and go-to-market strategies.
• Design Advocacy: Actively championing design principles and user needs within the broader organization, influencing product strategy and fostering a design-conscious culture.
• Feedback Exchange: An open culture for sharing design strategies and receiving constructive feedback from peers, product managers, and engineers to refine solutions.

📝 Enhancement Note: Lightspeed's values highlight a collaborative, user-focused, and data-informed culture. For operations roles, these values would translate to a focus on efficiency, accuracy, cross-departmental synergy, and a commitment to driving business growth through optimized processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Needs: Designing for diverse user segments within the retail, hospitality, and golf industries, each with unique operational workflows and challenges.
• Evolving Technology Landscape: Staying ahead of technological advancements and user expectations in the fast-paced SaaS commerce space.
• Cross-Functional Alignment: Navigating different priorities and perspectives among product, engineering, and marketing teams to achieve unified design goals.
• Scalability & Consistency: Ensuring design solutions are scalable across multiple product lines and geographies while maintaining a consistent and high-quality user experience.

Learning & Development Opportunities:

• Mentorship: Opportunity to learn from experienced designers and potentially mentor junior team members.
• Skill Specialization: Deepen expertise in areas like UX research, interaction design, visual design, or design systems.
• Industry Exposure: Gain experience working with a global SaaS company and understanding the intricacies of the e-commerce and retail technology market.
• Access to Learning Resources: Utilize provided resources like LinkedIn Learning and English language classes to continuously develop professional skills.

📝 Enhancement Note: The challenges presented are typical for senior design roles in growing tech companies. Operations professionals will face similar challenges in optimizing complex processes, adapting to new technologies, and aligning diverse stakeholder needs.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you turned a nebulous concept into a specific, user-delightful digital product experience. What was your process?" (Focus on problem framing, ideation, user research, and outcome).
• "How do you leverage user research and data insights to inform your design decisions? Provide an example." (Highlight your analytical approach and ability to translate data into actionable design).
• "Walk us through your experience working with design systems. How have you contributed to or improved one?" (Demonstrate understanding of consistency, scalability, and practicality).
• "Tell us about a time you had to advocate for the user with cross-functional teams. What was the situation, and what was the outcome?" (Showcase your communication, persuasion, and collaborative skills).

Company & Culture Questions:

• "Why are you interested in Lightspeed Commerce and our Retail product team specifically?" (Research Lightspeed's mission, values, and recent developments in their retail solutions).
• "How do you see your role as a Senior Designer contributing to our company culture and values?" (Connect your approach to their emphasis on user-centricity, collaboration, and inclusion).
• "Describe your ideal collaboration with product managers and engineers." (Showcase your teamwork and understanding of cross-functional dynamics).

Portfolio Presentation Strategy:

• Tell a Story: For each project, clearly outline the problem, your specific role and contributions, the design process, key decisions, and measurable outcomes.
• Showcase Your Thinking: Don't just show final screens; explain your rationale, the challenges you overcame, and the trade-offs you made.
• Highlight Impact: Quantify your success whenever possible with metrics related to user satisfaction, task completion, conversion rates, or efficiency gains.
• Be Ready for Deep Dives: Prepare to answer detailed questions about any aspect of your work, from initial research to final implementation.
• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma and other relevant design tools.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skills but also strategic thinking, leadership potential, and a strong cultural fit with Lightspeed's values of user-centricity, collaboration, and data-informed decision-making.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Lightspeed Commerce careers portal on Greenhouse.
• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with complex retail or e-commerce solutions, end-to-end product design, and impactful user experience improvements. Showcase your ability to work within or contribute to design systems.
• Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience, highlighting achievements in UX/UI design, collaboration, and strategic problem-solving. Use keywords from the job description like "design systems," "user research," "prototyping," and "Figma."
• Interview Preparation: Practice presenting your portfolio case studies, focusing on storytelling, process explanation, and quantifiable impact. Prepare to discuss your approach to user-centric design and cross-functional collaboration.
• Company Research: Familiarize yourself with Lightspeed Commerce's products, especially their retail offerings (E-Series), company mission, and values. Understand their position in the market and how your design philosophy aligns with theirs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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