Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: ING

Location: Sydney, New South Wales, Australia

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-04-10

Experience Level: Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping the digital experience for millions of users, focusing on intuitive, mobile-first design solutions within ING's digital ecosystem.

• You will lead the end-to-end design process, from initial discovery and research through to prototyping, usability testing, and final delivery.

• Collaboration is key, involving close partnerships with Product Managers, Engineers, Brand, and Digital stakeholders to ensure seamless and innovative user experiences.

• A strong emphasis is placed on championing human-centred design principles, advocating for quality, accessibility, and consistency across all digital touchpoints.

• The position includes mentoring junior designers, fostering a high-performing design culture, and influencing the future design direction of ING.

📝 Enhancement Note: While the title is "Senior Product Designer," the responsibilities and required skills align closely with a Senior UX/UI Designer role, with a strong emphasis on end-to-end product development and strategic influence within a "Digital Tribe." The focus on "mobile-first" and "customer impact" are critical nuances for operations professionals to understand.

📈 Primary Responsibilities

• Drive the complete product design lifecycle for ING's digital platforms, encompassing discovery, user research, ideation, wireframing, prototyping, usability testing, and final design delivery.

• Collaborate intimately with Product Managers, Engineering teams, Brand specialists, and other Digital stakeholders to architect simple, seamless, and mobile-first digital experiences that align with business objectives.

• Develop and articulate compelling design concepts, user journeys, and customer insights to effectively influence product strategy and roadmap decisions.

• Act as a vocal advocate for human-centred design principles throughout the organization, ensuring high standards of quality, accessibility, and design consistency.

• Provide mentorship and guidance to junior designers, fostering a culture of continuous learning, knowledge sharing, and collaborative problem-solving within the design team.

• Conduct and analyze usability testing sessions to gather critical feedback and iterate on designs, ensuring optimal user satisfaction and task completion rates.

• Contribute to the evolution of ING's design system, ensuring consistency and scalability across all digital products and services.

• Translate complex business requirements into intuitive and user-friendly design solutions that drive engagement and customer loyalty.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant strategic influence. The emphasis on "end-to-end experiences" and "influencing product direction" suggests a need for strong strategic thinking and communication skills beyond pure design execution.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational background in Design, Human-Computer Interaction (HCI), Cognitive Psychology, or a related field is highly beneficial. Equivalent practical experience will also be considered.

Experience: Minimum of 5 years of progressive experience in UX Design, Product Design, or a closely related field, with a demonstrable track record of successfully delivering digital products.

Required Skills:

• Deep expertise and hands-on proficiency with Figma for design, prototyping, and collaboration.

• Extensive experience in human-centred design methodologies and a strong understanding of information architecture principles.

• Proven ability to conduct end-to-end UX design processes, including user research, journey mapping, wireframing, prototyping, and usability testing.

• Strong UI design skills, with a keen eye for visual aesthetics, layout, and interaction design patterns.

• Excellent communication and presentation skills, with a demonstrated ability to influence stakeholders and articulate design rationale effectively.

• Experience working within fast-paced, agile development environments and collaborating with cross-functional teams (Product, Engineering).

• Ability to mentor and guide junior design talent, fostering a positive and productive team environment.

Preferred Skills:

• Experience with Service Design principles and methodologies.

• Familiarity with accessibility standards (e.g., WCAG) and best practices.

• Knowledge of design systems and their implementation.

• Experience in the financial services or banking industry.

• Familiarity with A/B testing and data-driven design iteration.

📝 Enhancement Note: The requirement for a "strong portfolio showcasing Product UX, UI, interaction, Service Design, and problem-solving" is critical. Candidates should be prepared to demonstrate their process, decision-making, and impact through detailed case studies. The emphasis on Figma and human-centred design suggests these are core evaluation criteria.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing end-to-end product design projects. Emphasis should be on demonstrating the entire design process from problem definition to solution delivery.

• Include detailed case studies that highlight your role, the challenges faced, your design process, key decisions made, and the ultimate impact of your solutions (quantifiable metrics are highly valued).

• Showcase a range of skills including user research, wireframing, prototyping (interactive prototypes are preferred), UI design, and usability testing.

• Demonstrate experience with mobile-first design principles and responsive design techniques.

Process Documentation:

• Clearly articulate the design methodologies and frameworks employed in your projects (e.g., Design Thinking, Agile UX, Lean UX).

• Detail how you integrate user feedback and data (e.g., usability testing, analytics) into the iterative design process.

• Provide examples of how you collaborate with cross-functional teams, including Product Managers and Engineers, to ensure successful design implementation.

• Showcase your ability to document design decisions, user flows, and interaction specifications for development handoff.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It should not just display final designs but critically, the strategic thinking, problem-solving process, and user-centric methodology that led to those designs. Quantifiable outcomes and demonstrable impact are key differentiators.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in Sydney, Australia, with 5+ years of experience, a competitive salary range is estimated between AUD $130,000 - $180,000 per annum. This range can vary based on the candidate's specific experience, skills, and performance during the interview process.

Benefits:

• Discounted ING Health Insurance: Access to preferential rates on health insurance plans provided by ING.

• An additional Rest Day: A dedicated day off per year to support employee wellbeing and work-life balance.

• An IMPACT day: An opportunity to volunteer for approved sustainability activities, reflecting ING's commitment to community and environmental responsibility.

Working Hours: The standard working hours are approximately 40 hours per week. While the role is on-site, ING may offer some flexibility depending on team needs and individual circumstances, though core business hours and team collaboration times are expected.

📝 Enhancement Note: The salary range is an estimate based on market data for Sydney, Australia, for a senior-level design role in the financial services sector. The benefits listed are directly from the job description and highlight ING's focus on employee wellbeing and corporate social responsibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. ING operates within a dynamic and evolving financial services landscape, necessitating innovation and adaptability in its digital offerings.

Company Size: ING is a large, global financial institution with a significant presence in Australia. This means access to extensive resources, established processes, and a broad network of professionals, while also requiring navigation of larger organizational structures.

Founded: ING has a long history, founded in 1991 through the merger of two Dutch banks, and has since grown into a leading global financial group. This heritage provides stability and a deep understanding of the financial market.

Team Structure:

• The Senior Product Designer will be part of ING's "Digital Tribe," a multidisciplinary team focused on enhancing ING's digital ecosystem.

• This tribe likely comprises Product Managers, Engineers, Designers, Data Analysts, and other specialists working collaboratively.

• Reporting is likely to a Head of Design, Design Lead, or potentially a Digital Tribe Lead, with close collaboration with Product Managers and Engineering leads.

Methodology:

• ING emphasizes agile methodologies, promoting iterative development, rapid feedback loops, and continuous improvement.

• A strong focus on human-centred design and customer-centricity guides their product development and design processes.

• Data-driven decision-making is encouraged, leveraging customer insights and analytics to inform design choices and measure impact.

• Collaboration and open communication are highly valued, fostering an environment where ideas are shared freely and teams work cohesively.

Company Website: https://www.ing.com.au/

📝 Enhancement Note: The "Digital Tribe" concept suggests a modern, agile organizational structure within ING, designed to foster innovation and rapid product development. This implies a fast-paced, collaborative environment where designers are integrated into product teams.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a senior individual contributor level. It demands not only exceptional design execution but also strategic thinking, leadership potential, and the ability to influence product direction and mentor junior team members.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead or Head of Design within the Digital Tribe, working closely with Product Managers and Engineering leads on a day-to-day basis.

Operations Impact: The role has a direct and significant impact on the customer experience of ING's digital products, influencing customer acquisition, retention, satisfaction, and ultimately, business growth. By creating intuitive and effective digital solutions, the designer contributes to ING's overall strategic goals in the competitive financial services market.

Growth Opportunities:

• Leadership Development: Opportunities to take on lead roles in design projects, mentor junior designers, and contribute to design strategy and best practices.

• Skill Specialization: Potential to deepen expertise in specific areas such as service design, complex interaction design, or accessibility within the financial services domain.

• Cross-Functional Exposure: Exposure to various aspects of the banking industry and digital product development lifecycle, fostering a holistic understanding of the business.

• Strategic Influence: As a senior member, there's a path to influencing product roadmap decisions and contributing to the long-term vision of ING's digital offerings.

📝 Enhancement Note: The "Senior" title implies a leadership component, not just in design execution but in mentorship and strategic input. Candidates should highlight their experience in influencing product strategy and guiding other designers.

🌐 Work Environment

Office Type: The role is on-site in Sydney, indicating a collaborative office-based environment. ING promotes a culture that balances focused work with team interaction.

Office Location(s): Sydney, New South Wales, Australia. Specific office address details would typically be provided during the application process.

Workspace Context:

• The workspace is likely designed to foster collaboration, with open-plan areas, meeting rooms, and potentially dedicated design spaces.

• Access to modern design tools and technology, including Figma and other relevant software, is expected.

• Opportunities for regular interaction with product managers, engineers, researchers, and other designers, facilitating a dynamic and supportive work environment.

• The environment is described as "fun, inclusive, and supportive," encouraging employees to "do their thing."

Work Schedule: The role is full-time, approximately 40 hours per week. While primarily on-site, ING's culture may allow for some flexibility, but consistent presence and collaboration during core business hours will be essential for team integration and project success.

📝 Enhancement Note: The "on-site" requirement means candidates should be prepared for a traditional office setting. The emphasis on collaboration and an inclusive culture suggests a dynamic team environment where active participation is valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements.

• Portfolio Presentation & Discussion: An in-depth session where you present your portfolio, discuss your design process, rationale, and impact of your work. This is often followed by behavioural and situational questions.

• Technical/Design Challenge: Potentially a take-home assignment or an in-person/virtual design exercise to assess your problem-solving skills, design thinking, and ability to apply methodologies to a specific challenge.

• Stakeholder/Team Interviews: Meetings with potential team members, including Product Managers, Engineers, and other designers, to evaluate collaboration skills, cultural fit, and ability to integrate into the "Digital Tribe."

• Final Interview: A discussion with senior leadership to assess strategic thinking, leadership potential, and overall fit with ING's values and vision.

Portfolio Review Tips:

• Tell a Story: Structure your case studies as narratives: problem, your role, process, challenges, solutions, and outcomes.

• Quantify Impact: Use metrics (e.g., conversion rate improvements, task success rates, user satisfaction scores) to demonstrate the effectiveness of your designs.

• Show Your Process: Don't just show final screens; include sketches, wireframes, user flows, and research insights to illustrate your thinking.

• Tailor to ING: Research ING's digital products and brand. Highlight projects that demonstrate experience relevant to financial services or complex digital platforms.

• Be Prepared for Figma: Since Figma is a core tool, be ready to discuss your workflow and potentially demonstrate specific functionalities.

Challenge Preparation:

• Understand the Context: If a challenge is given, thoroughly understand the brief and the user problem it aims to solve.

• Focus on Process: Even if you don't have a perfect solution, clearly articulate your approach, assumptions, and how you would gather more information.

• Think Mobile-First: Given the role's emphasis, ensure your solution considers mobile constraints and opportunities.

• Consider Business Goals: Relate your design decisions back to ING's broader business objectives and customer impact.

📝 Enhancement Note: The interview process is expected to be rigorous, with a strong emphasis on portfolio review and practical design challenges. Candidates should prepare to articulate their design process and demonstrate strategic thinking, not just visual design skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the primary design and prototyping tool. Deep expertise is required for UI design, wireframing, prototyping, and collaborative workflows.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with other advanced prototyping tools might be beneficial for complex interactions.

• Design Systems: Experience with building, contributing to, or utilizing design systems for consistency and efficiency.

Analytics & Reporting:

• While not a primary design tool, an understanding of how to interpret user analytics (e.g., from tools like Google Analytics, Adobe Analytics, or internal dashboards) to inform design decisions is valuable.

CRM & Automation:

• Not directly applicable to the design role, but an understanding of how design impacts user journeys within CRM or marketing automation contexts could be advantageous.

📝 Enhancement Note: Figma is explicitly called out as a required skill. Candidates should be prepared to demonstrate advanced proficiency. Understanding how design integrates with analytics and user journeys is a plus for demonstrating a holistic approach.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A core value, emphasizing the creation of products and experiences that genuinely benefit customers and simplify their lives.

• Collaboration: Encouraging teamwork across disciplines and departments to achieve shared goals, fostering an environment where diverse perspectives are valued.

• Innovation & Agility: A drive to "do things differently," embracing new ideas, experimenting boldly, and adapting quickly to market changes.

• Integrity & Transparency: Upholding high ethical standards and fostering open communication within the team and with stakeholders.

• Empowerment: Providing team members with the autonomy and support to take ownership of their work and "do their thing."

Collaboration Style:

• Highly collaborative within a multidisciplinary "Digital Tribe," working closely with Product Managers, Engineers, and other designers.

• Open communication and feedback loops are encouraged to ensure alignment and continuous improvement.

• A blend of structured agile ceremonies and informal knowledge-sharing sessions.

• Emphasis on shared ownership of product outcomes and a collective responsibility for delivering exceptional user experiences.

📝 Enhancement Note: ING's stated values and emphasis on a "fun, inclusive, and supportive" culture are important for cultural fit. Candidates should be prepared to discuss how they embody these values in their work and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing within the highly regulated financial services industry while pushing for innovative and user-friendly solutions.

• Mobile-First Complexity: Translating complex banking functionalities into intuitive and seamless mobile experiences.

• Cross-Functional Alignment: Ensuring consistent vision and execution across diverse teams (Product, Engineering, Brand) with potentially differing priorities.

• Driving Cultural Change: Championing human-centred design and advocating for user needs in a large, established organization.

Learning & Development Opportunities:

• Mentorship Programs: Opportunities to be mentored by senior design leaders or to mentor junior designers, fostering leadership skills.

• Industry Conferences & Workshops: Potential to attend relevant design and technology conferences to stay abreast of industry trends.

• Internal Training: Access to ING's internal learning resources and development programs focused on innovation, digital transformation, and leadership.

• Cross-Disciplinary Projects: Opportunities to work on diverse projects that broaden understanding of the banking sector and digital product lifecycle.

📝 Enhancement Note: Candidates should be prepared to discuss how they approach challenges and leverage growth opportunities. Highlighting adaptability, problem-solving skills, and a proactive approach to learning will be beneficial.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex product or feature you designed from concept to launch. What was your process, and what were the key challenges and outcomes?" (Focus on end-to-end process, problem-solving, and impact).

• "How do you approach designing for mobile-first experiences, especially when dealing with complex data or transactional features common in banking?" (Demonstrate understanding of mobile constraints and user needs).

• "How do you collaborate with Product Managers and Engineers to ensure your designs are feasible, implemented correctly, and meet user needs?" (Highlight communication, negotiation, and partnership skills).

Company & Culture Questions:

• "What interests you about ING and our mission to reimagine banking?" (Research ING's values, recent initiatives, and 'do your thing' philosophy).

• "How do you contribute to a positive and collaborative team culture?" (Align your answer with ING's stated values and inclusive environment).

Portfolio Presentation Strategy:

• Structure: Use a clear narrative for each case study: Problem, Your Role, Process, Solution, Results.

• Visuals: Ensure high-quality visuals of wireframes, mockups, and prototypes. Interactive prototypes are a strong plus.

• Storytelling: Be engaging and passionate when presenting your work. Explain the 'why' behind your design decisions.

• Focus on Impact: Quantify achievements wherever possible. Discuss how your designs solved user problems and met business goals.

• Be Prepared for Figma: Discuss your Figma workflow, component usage, and collaboration features.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating a holistic understanding of product design – from strategy and user empathy to technical execution and cross-functional collaboration. Candidates should prepare specific examples that showcase these competencies.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday link.

• Tailor Your Resume: Highlight your 5+ years of experience in Product/UX Design, emphasizing achievements related to mobile-first design, Figma proficiency, and end-to-end project delivery. Use keywords from the job description.

• Curate Your Portfolio: Ensure your portfolio prominently features 2-3 strong case studies demonstrating your design process, problem-solving skills, and quantifiable impact. Prioritize examples relevant to complex digital products or financial services if possible. Be ready to present it effectively.

• Prepare for Design Challenges: Anticipate a potential design exercise or take-home challenge. Practice outlining your process and justifying your design decisions concisely.

• Research ING: Understand ING's brand, values, and digital offerings. Be ready to articulate why you are a good cultural fit and how you align with their mission to "reimagine banking."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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