Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Humana

Location: Remote (Illinois, Kentucky, Massachusetts)

Job Type: FULL_TIME

Category: Product Design / User Experience (UX) Operations

Date Posted: 2025-08-05

Experience Level: 5+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design of best-in-class native mobile experiences (iOS and Android) that simplify and improve how members engage with their health plans.

• Drive user-centered design initiatives by collaborating closely with cross-functional partners including Product, Engineering, Content, and Research teams.

• Contribute to the strategic evolution and application of the enterprise design system, ensuring robust representation of mobile needs.

• Champion a data-informed and user-centric design approach to solve complex customer needs and advance business objectives within the healthcare sector.

📝 Enhancement Note: While the role is "Senior Product Designer," the emphasis on mobile experiences, cross-functional collaboration, and contribution to a design system positions this role within a broader "Operations" context, specifically in how design processes and systems support larger business and product operations. The focus on healthcare further implies a need for understanding complex user journeys and regulatory environments, which are core to operations.

📈 Primary Responsibilities

• Design and deliver intuitive, user-centered native mobile experiences for both iOS and Android platforms, focusing on enhancing member engagement with health plans.

• Collaborate effectively with cross-functional teams such as Product Management, Engineering, Content Strategy, and User Research to translate user needs and business goals into tangible design solutions.

• Contribute to the development, maintenance, and adoption of the enterprise design system, ensuring consistency, scalability, and future-readiness across mobile products.

• Create comprehensive design documentation, including user flows, wireframes, high-fidelity mockups, and interactive prototypes, to effectively communicate design concepts and guide development.

• Advocate for and implement mobile design standards, patterns, and best practices to ensure product quality, accessibility, and a cohesive user experience across all mobile touchpoints.

• Participate in and contribute to user research activities, translating research insights into actionable design improvements and validating design decisions.

• Stay abreast of industry trends, user needs, research findings, and the broader Humana digital ecosystem to inform design strategies and identify opportunities for innovation.

📝 Enhancement Note: The responsibilities highlight a strong focus on process and system thinking, crucial for operations roles. Designing for consistency, contributing to a design system, and translating user research into actionable design decisions are all process-oriented activities that support efficient product development and user experience optimization.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: A minimum of 5 years of professional experience in Product Design, UX Design, or Interaction Design, with a significant focus on native mobile application design for both iOS and Android platforms.

Required Skills:

• Proven expertise in designing intuitive and user-centered mobile experiences, demonstrated through a strong portfolio.

• High proficiency in Figma, including advanced skills in design systems, prototyping, and collaborative design workflows.

• Deep understanding of iOS and Android platform-specific design guidelines and best practices, with the ability to create cohesive cross-platform experiences.

• Demonstrated ability to design complex, transactional mobile interfaces that are scalable, accessible, and easy to use.

• Proficiency in creating detailed design artifacts such as user flows, conceptual models, site maps, design patterns, and specifications.

• Experience contributing to or evolving a mobile-focused design system.

• Strong visual communication skills, with the ability to articulate design rationale clearly and persuasively to diverse audiences.

• Experience working within Agile development methodologies and a collaborative, iterative product development lifecycle.

Preferred Skills:

• Familiarity with motion design principles and experience implementing micro-interactions to enhance usability and user delight.

• Experience conducting or actively contributing to user research to inform design decisions and validate concepts.

• Strong organizational skills and the ability to effectively manage multiple priorities in a fast-paced, dynamic environment.

• Self-starter mentality with a flexible, solutions-oriented approach to problem-solving.

📝 Enhancement Note: The emphasis on Figma, design systems, and Agile methodologies points to a need for operational efficiency in the design process. The requirement for a portfolio demonstrating user-centered design and the ability to translate research into actionable decisions are key operational outputs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of product design work, with a strong emphasis on native mobile app design (iOS and Android).

• Case studies that clearly articulate the design process, from problem definition and user research to ideation, prototyping, and final implementation.

• Demonstrations of how user needs and business goals were balanced to achieve successful product outcomes.

• Examples of contributions to or creation of design systems, highlighting consistency and scalability.

• Evidence of proficiency with Figma, including its design system capabilities and prototyping features.

Process Documentation:

• Showcase examples of user flows, conceptual models, and site maps created to structure and define mobile experiences.

• Include detailed specifications and design patterns that guided development, ensuring clarity and adherence to standards.

• Demonstrate an understanding of how to translate user research insights into actionable design improvements and feature enhancements.

• Provide examples of how design decisions were validated through user testing or other feedback mechanisms.

📝 Enhancement Note: The explicit requirement for a portfolio demonstrating process, system contributions, and the translation of research into actionable design highlights the operational aspect of design, focusing on efficiency, consistency, and measurable impact within the product development lifecycle.

💵 Compensation & Benefits

Salary Range: $94,900 - $130,600 per year. This range represents a good faith estimate for full-time employment and may vary based on geographic location, demonstrated skills, knowledge, experience, education, and certifications.

Benefits:

• Comprehensive health coverage including Medical, Dental, and Vision benefits.

• Retirement savings plan: 401(k) with company contributions.

• Generous Paid Time Off (PTO) policy.

• Paid company and personal holidays.

• Volunteer Time Off (VTO) to support community engagement.

• Paid Parental and Caregiver Leave to support employees during significant life events.

• Disability coverage: Short-term and Long-term Disability insurance.

• Life Insurance to provide financial security.

• Access to other opportunities for personal wellness and professional development.

Working Hours: Full-time, typically 40 hours per week. While the role is remote, occasional travel for training or meetings may be required.

📝 Enhancement Note: The salary range provided is a standard benchmark for senior-level design roles in the US. The comprehensive benefits package is typical for large organizations like Humana and supports employee well-being, which can indirectly impact productivity and engagement in operational roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services and Insurance. Humana is a major provider of health insurance and healthcare services, deeply involved in managing complex member needs and regulatory environments.

Company Size: Large (typically thousands of employees). This implies structured processes, a broad range of specialized teams, and significant resources for design and technology.

Founded: Humana was founded in 1961. Its long history in the healthcare sector suggests a culture that values stability, customer service, and continuous adaptation to evolving healthcare landscapes.

Team Structure:

• The role sits within the "Experience Transformation" team, a multidisciplinary group focused on improving digital experiences.

• This team likely comprises Product Managers, UX Designers, UI Designers, Content Strategists, User Researchers, and potentially Engineers and Data Analysts.

Methodology:

• Design work is conducted within an Agile framework, emphasizing iterative development and cross-functional collaboration.

• The approach is user-centered, with a strong emphasis on understanding user needs through research and translating those insights into design solutions.

• A commitment to maintaining and evolving an enterprise design system underscores a focus on standardization, efficiency, and scalability in design operations.

Company Website: humana.com

📝 Enhancement Note: Humana's position in the healthcare industry necessitates a culture that prioritizes empathy, compliance, and user well-being. The "Experience Transformation" team's focus suggests a forward-thinking approach to digital services, aligning with modern operational strategies for customer engagement.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level position, indicating a significant degree of autonomy, expertise, and responsibility. It suggests the individual will be expected to lead design efforts, mentor junior designers, and influence strategic design decisions.

Reporting Structure: While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, Manager, or Director within the Experience Transformation team or a broader Product organization. They will work closely with Product Managers and Engineering Leads.

Operations Impact: The role directly impacts the operational efficiency and effectiveness of Humana's digital products by creating user-friendly mobile experiences. This reduces support costs, improves member satisfaction, and drives engagement with health services, all critical operational outcomes.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in mobile design (iOS/Android), design systems, and potentially specialized areas like accessibility or motion design.

• Leadership Development: Potential to lead design projects, mentor junior designers, and influence product strategy and roadmap decisions.

• Cross-functional Exposure: Gain experience working across various product domains and collaborating with diverse teams, enhancing understanding of the broader business operations.

• Design System Contribution: Opportunity to shape and grow a critical design asset that impacts multiple product teams and ensures operational consistency.

📝 Enhancement Note: The "Senior" designation implies a role that not only executes design but also contributes to process improvement and strategic thinking within the operations of product development. Growth opportunities align with career paths typical in specialized operations roles, focusing on expertise, leadership, and strategic influence.

🌐 Work Environment

Office Type: Fully Remote. Employees are expected to work from a dedicated, interruption-free space to ensure the privacy of member health information (PHI/HIPAA).

Office Location(s): While the role is remote, it is specified as "Remote IL CHI METRO" and also lists "Remote Illinois," "Remote Kentucky," and "Remote Massachusetts" as alternatives. This suggests certain operational or compliance considerations might tie the role to specific US states, even when remote.

Workspace Context:

• The remote setup requires self-discipline and effective time management to maintain productivity and meet deadlines for design operations.

• Access to necessary digital tools (Figma, collaboration platforms) is essential for seamless integration into team workflows.

• A dedicated workspace is mandatory to uphold HIPAA compliance, ensuring the security of sensitive member data handled during the design process.

Work Schedule: Standard full-time, 40 hours per week. Flexibility may be available within this structure, but adherence to project timelines and team collaboration needs is paramount. Occasional travel for specific events may be expected.

📝 Enhancement Note: The emphasis on a dedicated, interruption-free workspace and HIPAA compliance highlights the operational requirements for remote work in a regulated industry like healthcare. The mention of specific states for remote work may indicate state-specific employment regulations or business operations.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and portfolio link through the provided Workday portal.

• Initial Screening: Review of resume and portfolio for relevant experience, skills, and alignment with role requirements.

• Hiring Manager/Team Interview: Discussion focused on your experience, design process, problem-solving approach, and how you've handled specific challenges. Expect questions about your portfolio projects.

• Design Challenge/Presentation: You may be asked to present a case study from your portfolio or complete a design exercise. This assesses your design thinking, communication skills, and ability to articulate your process and rationale.

• Cross-functional Interviews: Meetings with potential collaborators (Product Managers, Engineers) to assess teamwork, communication style, and cultural fit.

• Final Interview: Typically with senior leadership to discuss strategic alignment, leadership potential, and overall fit.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 strong mobile-focused case studies that best represent your skills and experience relevant to Humana's needs.

• Tell a Story: For each case study, clearly outline the problem, your role, the process you followed, key decisions, challenges faced, and the final outcome (including metrics if available).

• Highlight Figma Proficiency: Explicitly showcase your skills with Figma, including design system contributions and advanced prototyping.

• Emphasize User-Centricity & Impact: Demonstrate how you translated user needs and research into impactful design solutions that met business objectives.

• Showcase Mobile Expertise: Ensure your portfolio clearly highlights your experience with native iOS and Android design principles.

• Accessibility Focus: If possible, include examples or discuss your approach to accessible design.

Challenge Preparation:

• Revisit Core Concepts: Be ready to discuss fundamental UX/UI principles, design thinking methodologies, and your personal design process.

• Practice Articulation: Rehearse explaining your portfolio projects concisely and compellingly. Focus on why you made certain decisions.

• Anticipate Questions: Prepare for questions about collaboration, handling feedback, resolving design disagreements, and working within constraints.

• Research Humana: Understand Humana's mission, target audience, and current digital offerings to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The emphasis on portfolio presentation, case studies, and articulating design rationale are critical operational aspects of the application process. Demonstrating how you translate insights into actionable designs and manage the design lifecycle is key to success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory for all design work, including advanced UI design, prototyping, and design system management. Proficiency in its collaborative features and design system components is essential.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial for specific workflows.

• Collaboration Platforms: Tools like Slack, Microsoft Teams, Jira, and Confluence are likely used for team communication, project management, and documentation.

Analytics & Reporting:

• User Analytics Tools: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or similar platforms for understanding user behavior and product performance is beneficial.

• Data Visualization Tools: Experience with tools for visualizing data to inform design decisions or present findings.

CRM & Automation:

• While not directly a design tool, understanding how design integrates with CRM systems (like Salesforce) or marketing automation platforms can be advantageous for context.

📝 Enhancement Note: The explicit mention of Figma and design systems highlights the operational tools that enable efficient and consistent design execution. Familiarity with analytics tools points to a data-driven approach, common in optimizing operational outcomes.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs, ensuring designs are empathetic and solve real problems.

• Collaboration: A strong emphasis on working effectively with cross-functional partners to achieve shared goals and deliver cohesive experiences.

• Innovation & Agility: Embracing new ideas, adapting to change, and iteratively improving designs and processes in a fast-paced environment.

• Excellence & Quality: A dedication to producing high-quality, polished designs that adhere to standards and deliver exceptional user experiences.

• Inclusivity & Accessibility: A core value of designing for all users, particularly focusing on the needs of diverse groups and older adults.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with Product Managers for strategy, Engineers for feasibility, and Content Strategists for clear communication.

• Feedback-Driven: An open culture where feedback is welcomed, shared, and used to refine designs and processes.

• Knowledge Sharing: Encouraging team members to share insights, best practices, and learnings to elevate the collective skill set and improve design operations.

📝 Enhancement Note: The values emphasize a structured, collaborative, and quality-focused approach to design, which are hallmarks of effective operations. The commitment to inclusivity and accessibility also points to a responsible and comprehensive operational strategy.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Effectively balancing the needs of various stakeholders (members, providers, business, technical constraints) in a complex healthcare environment.

• Design System Evolution: Contributing to and maintaining a large-scale design system requires meticulous attention to detail and strategic thinking to ensure its continued relevance and usability.

• Navigating Ambiguity: Adapting to evolving business priorities and technical landscapes in a dynamic industry.

• Cross-Team Alignment: Ensuring design consistency and best practices are adopted across multiple mobile product teams.

Learning & Development Opportunities:

• Advanced Mobile Design: Deepen expertise in platform-specific design patterns and emerging mobile technologies.

• Design System Mastery: Become a key contributor and expert in Humana's enterprise design system.

• Healthcare UX Specialization: Develop specialized knowledge in designing for the unique challenges and opportunities within the healthcare sector.

• Leadership Mentorship: Opportunities to mentor junior team members and potentially lead design initiatives.

📝 Enhancement Note: The challenges presented are typical of senior operational roles that require strategic thinking, process management, and the ability to influence across teams. The growth opportunities align with deepening specialization and leadership within design operations.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your design process for a complex mobile feature, from initial concept to final release. How do you incorporate user feedback and iterate?" (Prepare a case study that clearly outlines these steps).

• Collaboration: "Describe a time you had to collaborate with engineers or product managers who had different priorities. How did you reach a consensus?" (Focus on your communication and negotiation skills).

• Problem-Solving: "How would you approach designing a feature to help older adults manage their prescription refills more easily?" (Think about accessibility, clarity, and user flow).

• Design Systems: "What is your experience with design systems? How do you contribute to or leverage them to ensure consistency and efficiency?" (Highlight your Figma design system skills).

• Impact Measurement: "How do you measure the success of your designs, and what metrics do you typically look at for mobile applications?" (Discuss user engagement, task completion rates, satisfaction scores, etc.).

Company & Culture Questions:

• Humana's Mission: "How does your design philosophy align with Humana's mission to put health first?" (Connect your user-centric approach to their mission).

• Healthcare Impact: "What interests you about designing for the healthcare industry, and what unique considerations do you think are important for this sector?" (Show your understanding of the context).

• Teamwork: "Describe your ideal team environment and how you contribute to a positive and productive design culture." (Emphasize collaboration and knowledge sharing).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction, Problem Statement, Your Role, Design Process, Key Decisions & Rationale, Challenges & Solutions, Final Outcome/Impact, and Next Steps/Learnings.

• Visuals: Use high-quality mockups, prototypes, and clear diagrams. Avoid overwhelming slides with text.

• Storytelling: Frame your projects as narratives with a clear beginning, middle, and end. Focus on the why behind your decisions.

• Conciseness: Be mindful of time. Practice your presentation to ensure it's engaging and within the allotted timeframe.

• Interaction: Be prepared to answer questions throughout or at the end, and potentially navigate through interactive prototypes.

📝 Enhancement Note: Preparing for these types of questions and presentation strategies demonstrates an understanding of the operational requirements of the role – not just design skills, but also communication, problem-solving, and strategic thinking within a business context.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your resume and a link to your online portfolio through Humana's Workday career portal.

• Portfolio Customization: Tailor your portfolio to highlight your most relevant mobile design projects, specifically showcasing your proficiency with Figma, design systems, and user-centered methodologies. Ensure case studies clearly articulate your process and impact.

• Resume Optimization: Update your resume to emphasize your 5+ years of experience in product/UX/interaction design with a focus on native mobile apps. Quantify achievements where possible and include keywords like "Figma," "design systems," "iOS," "Android," and "user-centered design."

• Interview Practice: Prepare to discuss your portfolio projects in detail, focusing on your design process, problem-solving approach, and collaborative experiences. Practice articulating your rationale and the impact of your design decisions.

• Company Research: Thoroughly research Humana, its mission, its current digital products, and its commitment to member well-being. Understand how your design skills can contribute to their operational goals and user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.