Senior Product Designer- (7 month contract) Digital Experience Uplift team

📍 Job Overview

Job Title: Senior Product Designer - (7-month contract) Digital Experience Uplift Team
Company: Ticketek Entertainment Group
Location: Sydney, New South Wales, Australia
Job Type: CONTRACTOR
Category: Product Design / User Experience (UX)
Date Posted: 2025-12-10
Experience Level: Senior (7+ years)
Remote Status: Hybrid (with a preference for on-site presence in Sydney)

🚀 Role Summary

• Lead the end-to-end User Experience (UX) and Product Design for digital platforms, focusing on a comprehensive overhaul of the fan and customer journey.
• Drive the design of intuitive and commercially effective solutions by applying deep UX/UI principles and product thinking.
• Act as a strategic partner to Product Management and Engineering teams, ensuring seamless integration of design with product roadmaps and business objectives.
• Champion design quality and user experience excellence internally, while also guiding external design agencies to maintain strategic consistency.
• Balance critical commercial goals, such as conversion rate and revenue uplift, with enhancing fan delight, satisfaction, and engagement across all digital touchpoints.

📝 Enhancement Note: While the job description lists the location as Sydney, New South Wales, Australia, and the location_type as TELECOMMUTE, the description also mentions "hybrid" and the need to "Act as the internal champion for design quality and user experience excellence" and "Work with external UX design agency partners," suggesting a preference for on-site presence or at least regular collaboration within the Sydney office. The role is a 7-month contract, indicating a project-focused, intensive engagement.

📈 Primary Responsibilities

• Spearhead the entire UX and product design lifecycle, from initial discovery and user research through to final delivery and iteration.
• Translate complex business requirements and user needs into tangible design artifacts, including wireframes, interactive prototypes, and high-fidelity mockups.
• Employ robust product thinking to ensure all designed solutions effectively address real user problems, align with commercial objectives, and are seamlessly integrated into existing digital platforms.
• Uphold and implement best practice UX standards, ensuring designs are accessible, inclusive, and compliant with relevant guidelines.
• Actively conduct and leverage insights from usability testing, user research, and analytics data to continuously refine and optimize design solutions.
• Forge strong partnerships with Product Managers and Engineers to clearly define requirements and ensure design strategies are tightly aligned with product roadmaps.
• Foster close collaboration with marketing, data, and Customer Experience (CX) teams to orchestrate cohesive and unified fan and commercial experiences across all user-facing channels.
• Serve as the primary internal advocate for design quality, user-centricity, and overall user experience excellence within the organization.
• Manage and direct external UX design agency partners, including briefing, reviewing deliverables, and ensuring their output aligns with the company's overarching digital experience strategy and organizational goals.
• Contribute significantly to the ongoing development and maintenance of the organization’s design system, ensuring its evolution and relevance.
• Maintain design governance by ensuring consistency, scalability, and reusability across all design outputs and digital product iterations.
• Provide mentorship and guidance to other designers and analysts within the team, fostering a culture of continuous learning and skill development.
• Strategically balance commercial objectives, such as conversion rates, revenue uplift, and digital adoption, with positive fan outcomes, including ease of use, satisfaction, and delight.
• Design and implement user experiences that are proven to increase fan engagement, loyalty, and lifetime value.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant strategic input and ownership over the digital user experience. The emphasis on balancing commercial goals with fan delight, collaborating with multiple departments, and managing external agencies points to a need for strong leadership, communication, and strategic design skills beyond just execution.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, HCI, Computer Science, or a related field, or equivalent practical experience, is typically expected for this level of seniority.

Experience: A minimum of 7+ years of progressive experience in UX/Product Design roles, with a demonstrable track record of successfully managing and delivering end-to-end design projects across web and mobile platforms. Experience working within fast-paced, agile, cross-functional team environments is crucial.

Required Skills:

• Proven expertise in end-to-end UX and Product Design processes, from discovery to delivery.
• Strong proficiency in translating business and user needs into wireframes, prototypes, and high-fidelity designs.
• Demonstrated ability to apply product thinking to create solutions that solve real problems and align with commercial outcomes.
• Experience in conducting and applying insights from usability testing, user research, and analytics.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate effectively across different departments.
• Proficiency with industry-standard design tools such as Figma, Sketch, or Adobe XD.
• Experience working in fast-paced, agile, cross-functional environments.
• Strong understanding of digital commerce principles and customer experience strategies in consumer-facing organizations.
• Familiarity with concepts of accessibility and inclusivity in design.

Preferred Skills:

• Experience in guiding, reviewing, or quality-assuring deliverables from external UX design agencies.
• Direct experience within the retail, entertainment, or ticketing industry verticals.
• Awareness and understanding of compliance standards such as GDPR, CCPA, and the Australian Privacy Act.
• Experience contributing to or maintaining design systems.
• Mentoring or leadership experience with junior designers or analysts.

📝 Enhancement Note: The requirement for 7+ years of experience, coupled with the responsibility of managing external agencies and contributing to design systems, indicates a need for a highly experienced designer who can operate autonomously and strategically. The preference for industry-specific experience and compliance knowledge further refines the ideal candidate profile.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, well-curated portfolio is paramount, showcasing high-quality product design work across both web and mobile applications.
• Case studies should clearly demonstrate the end-to-end design process, from problem definition and user research to ideation, prototyping, testing, and final implementation.
• Portfolio pieces must highlight the candidate's ability to translate business objectives (e.g., conversion, engagement) and user needs into impactful design solutions.
• Evidence of problem-solving skills, design thinking methodology, and the ability to iterate based on feedback and data should be clearly visible.
• Designs should reflect an understanding of user-centered design principles, accessibility, and a keen eye for visual aesthetics and usability.

Process Documentation:

• Candidates are expected to articulate their design process clearly, detailing how they approach user research, information architecture, interaction design, and visual design.
• The portfolio should illustrate how the designer has utilized data (analytics, user feedback, A/B test results) to inform and refine design decisions.
• Examples of collaboration within agile environments, including working with Product Managers and Engineers, should be evident.
• The ability to contribute to or leverage design systems, ensuring consistency and scalability, should be demonstrated.

📝 Enhancement Note: For a senior design role, especially a contract position focused on an "uplift," a portfolio is critical. It needs to go beyond just showcasing final screens; it must demonstrate the strategic thinking, process, and measurable impact of the candidate's design work. The emphasis on "end-to-end" and "commercial outcomes" means case studies should clearly link design decisions to business results.

💵 Compensation & Benefits

Salary Range: As this is a contract role in Sydney, Australia, the salary will be competitive and commensurate with experience. Based on industry benchmarks for Senior Product Designers in Sydney with 7+ years of experience and specialized skills in UX/UI for digital commerce, a typical range for a 7-month contract could be AUD $120,000 - $160,000 per annum, pro-rated for the contract duration. This range accounts for the seniority, the specific skills required, and the cost of living in Sydney.

Benefits:

• Complimentary event tickets: Access to a range of live entertainment events.
• Birthday and volunteering leave: Paid time off for personal celebrations and community involvement.
• Wellbeing discounts & flu vaccinations: Support for employee health and wellness.
• Paid parental leave & free employee support (EAP): Comprehensive benefits for new parents and access to confidential counselling services.
• Global rewards and recognition: Opportunities for acknowledgment of achievements.
• Learning, development & career pathways: Access to training and resources for professional growth.
• A diverse, inclusive, and passionate team: Working within a supportive and dynamic organizational culture.

Working Hours: Standard full-time working hours are expected, typically around 38-40 hours per week. While the role is hybrid, specific days in the office may be required for collaboration, with flexibility potentially available for remote work on other days, subject to team and project needs.

📝 Enhancement Note: The provided salary range is an estimate based on typical contract rates for senior design roles in Sydney. Actual compensation will depend on the specific negotiation, the candidate's exact experience, and the company's budget for this contract position. The benefits listed are attractive for a contract role, offering more than just the core compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: The Ticketek Entertainment Group operates within the Live Entertainment and Ticketing industry, a dynamic sector characterized by high-volume transactions, significant customer engagement, and a focus on creating memorable live experiences. This industry is increasingly reliant on robust digital platforms for sales, information dissemination, and fan engagement.

Company Size: Ticketek Entertainment Group is a significant player in the global entertainment market. While specific employee numbers for the Australian entity are not detailed, the group's global reach suggests a medium to large-sized organization with a substantial operational footprint. This implies access to resources and established processes, while also potentially presenting complexities in cross-departmental collaboration.

Founded: Ticketek has a long history in ticketing, dating back to the 1970s. The formation of the Ticketek Entertainment Group signifies a broader strategic vision encompassing ticketing, event promotion, and digital services, aiming to provide a holistic fan experience. This history suggests a company with deep industry knowledge and evolving strategies to adapt to market changes.

Team Structure: The role sits within the "Digital Experience Uplift" team, which is focused on improving the user experience across Ticketek's digital products. This team likely comprises Product Managers, Engineers, and other Designers, working collaboratively. The Senior Product Designer will also engage with broader marketing, data, and CX teams, as well as external design agencies, indicating a highly collaborative and cross-functional reporting structure. The Senior Product Designer will mentor junior team members.

Methodology: The team operates within an agile framework, emphasizing iterative development and cross-functional collaboration. The focus on "uplift" suggests a data-driven approach, where insights from user research, analytics, and usability testing are crucial for informing design decisions and optimizing existing digital experiences. The company also values a strong connection between commercial objectives and fan satisfaction.

Company Website: https://www.ticketek.com.au/ (Primary ticketing platform) and https://www.teg.com.au/ (Group website)

📝 Enhancement Note: Understanding that Ticketek Entertainment Group is part of a larger global entity (TEG) is important. This suggests a blend of established corporate structures and potentially more agile, project-specific teams like the "Digital Experience Uplift" team. The industry context is crucial for a designer, as it involves high-stakes transactions and passionate consumers.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within the Product Design discipline, specifically focused on enhancing digital experiences. It's a hands-on, individual contributor role with significant strategic influence. The Senior Product Designer is expected to lead design initiatives, mentor others, and directly impact business outcomes through their work.

Reporting Structure: The Senior Product Designer will report to a Design Lead, Product Manager, or Head of Digital Experience, depending on the specific team structure. They will work closely with Product Managers and Engineers on a day-to-day basis, and collaborate with various other departments, including marketing, data, and customer experience.

Operations Impact: The impact of this role is directly tied to improving the digital user experience, which in turn influences key business metrics. By designing for increased conversion rates, revenue uplift, digital adoption, fan engagement, loyalty, and lifetime value, the Senior Product Designer plays a critical role in the commercial success and customer retention strategies of Ticketek Entertainment Group.

Growth Opportunities:

• Skill Specialization: For the duration of the contract, there's an opportunity to deepen expertise in digital commerce UX, fan experience design within the entertainment sector, and large-scale digital platform optimization.
• Leadership & Mentorship: The role explicitly involves mentoring junior designers, offering a chance to develop leadership and coaching skills.
• Project Impact: Successfully delivering a significant UX overhaul provides a strong portfolio piece and demonstrates the ability to drive substantial change in a complex environment.
• Networking: Collaboration with various teams and external agencies offers opportunities to build a professional network within the Australian entertainment and tech industries.
• Potential for Extension/Further Roles: While a 7-month contract, successful delivery and performance could lead to extensions or opportunities within the broader TEG organization, particularly if the "uplift" project is part of a larger digital transformation initiative.

📝 Enhancement Note: As a contract role, the "growth" aspect is more about skill enhancement and direct impact on projects rather than a traditional long-term career path within the company. However, the seniority and project scope offer significant professional development and portfolio-building opportunities.

🌐 Work Environment

Office Type: The role is described as hybrid, suggesting a modern office environment designed to support collaboration. This typically includes open-plan workspaces, meeting rooms, and potentially quiet zones. Given the nature of design work, the environment likely encourages creative thinking and teamwork.

Office Location(s): The primary location is Sydney, New South Wales, Australia. Specific details about the office building or its exact location within Sydney would need to be confirmed, but it would likely be in a central business district or accessible commercial hub.

Workspace Context:

• Collaborative Spaces: The hybrid nature and emphasis on cross-functional work imply the availability of meeting rooms and common areas conducive to brainstorming sessions, design critiques, and team sync-ups.
• Tools & Technology: Designers will have access to necessary hardware and software, including design tools like Figma/Sketch/Adobe XD, and potentially other collaboration and project management platforms.
• Team Interaction: The environment will foster regular interaction with Product Managers, Engineers, and fellow designers, creating opportunities for knowledge sharing and peer feedback.

Work Schedule: A standard full-time schedule of approximately 38-40 hours per week is expected. While hybrid, the expectation is that the designer will be available for key meetings and collaborative sessions, likely requiring a presence in the Sydney office on certain designated days. Flexibility may be offered for remote work on other days, subject to project demands and team coordination.

📝 Enhancement Note: The hybrid nature is a key aspect. Candidates should clarify the expected number of days in the office and the flexibility offered. The emphasis on collaboration suggests a dynamic office setting rather than a purely remote setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience and suitability. Be prepared to briefly walk through your most relevant projects.
• Hiring Manager/Team Interview: A deeper dive into your experience, design philosophy, and approach to problem-solving. Expect questions about your portfolio case studies, how you handle challenges, and your collaboration style.
• Design Challenge/Case Study Presentation: You may be asked to present a specific case study from your portfolio in detail or complete a short design exercise. This will assess your strategic thinking, process, and ability to articulate design decisions and their impact.
• Stakeholder/Cross-functional Interview: An opportunity to meet with Product Managers, Engineers, or other key stakeholders to assess your collaboration skills and how you align with the broader team's objectives.
• Final Interview/Offer: A concluding discussion to finalize terms and potentially meet with senior leadership.

Portfolio Review Tips:

• Curate for Impact: Select 2-3 of your strongest, most relevant projects that showcase end-to-end UX/Product Design, ideally related to digital commerce, consumer-facing platforms, or the entertainment industry.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your solutions, and most importantly, the measurable outcomes and impact (e.g., conversion uplift, user satisfaction increase).
• Highlight Process: Demonstrate your thinking – show wireframes, user flows, research insights, iteration stages, and testing results, not just final polished screens.
• Quantify Results: Whenever possible, use data and metrics to demonstrate the success of your designs. Quantify the impact on conversion, engagement, revenue, or user satisfaction.
• Tailor to the Role: Emphasize projects that align with Ticketek's needs – improving digital experiences, driving commercial outcomes, and focusing on fan delight.

Challenge Preparation:

• Understand the Business: Research Ticketek Entertainment Group, its digital platforms, its competitors, and the broader entertainment/ticketing industry.
• Focus on Process: If given a design challenge, clearly outline your approach, the assumptions you're making, and the steps you would take to solve it, even if you can't complete it fully within the given time.
• Articulate Rationale: Be prepared to explain why you made specific design choices, linking them back to user needs and business goals.
• Practice Presentation: Rehearse presenting your portfolio case studies and any potential challenge responses concisely and engagingly.

📝 Enhancement Note: The emphasis on a "Digital Experience Uplift" team and the mention of commercial goals means that portfolio presentations must clearly link design decisions to tangible business improvements. Quantifiable results will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Highly likely to be the primary tool for wireframing, prototyping, and high-fidelity design, given its industry prevalence.
• Sketch: Another strong possibility for UI design and prototyping.
• Adobe XD: May also be used for design and prototyping workflows.
• Prototyping Tools: Beyond the core design software, dedicated prototyping tools might be employed for advanced interactions or user testing.

Analytics & Reporting:

• Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track KPIs.
• Data Visualization Tools: Experience with tools for creating dashboards and reports (e.g., Tableau, Power BI, Looker) to present insights derived from user data and business performance.

CRM & Automation:

• While not directly a design tool, an understanding of how designs integrate with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., Marketo, HubSpot) can be beneficial for context, especially concerning customer journeys and data flow.
• Familiarity with project management and collaboration tools like Jira, Confluence, Asana, or Trello is also common in agile environments.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern UX/Product Design roles. The ability to interpret data from analytics platforms and contribute to design system documentation will be key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of both fans and commercial partners.
• Excellence in Experience: Striving to create seamless, delightful, and effective digital interactions that enhance the overall fan journey.
• Data-Driven Decision Making: Utilizing insights from research, analytics, and testing to inform design choices and measure impact.
• Collaboration & Teamwork: Fostering an environment where cross-functional teams work together effectively to achieve shared goals.
• Innovation & Continuous Improvement: Actively seeking opportunities to enhance existing digital products and explore new ways to engage users.
• Efficiency & Scalability: Designing solutions that are not only effective but also maintainable, scalable, and aligned with business objectives.

Collaboration Style:

• Agile & Iterative: Working in sprints, with regular feedback loops and iterative design improvements.
• Cross-Functional Partnership: Close collaboration with Product Managers to define requirements and roadmaps, and with Engineers to ensure feasibility and smooth implementation.
• Design Critiques: Engaging in constructive feedback sessions with fellow designers and stakeholders to refine designs.
• Agency Management: Professional and clear communication when working with and reviewing deliverables from external design partners.
• Mentorship & Knowledge Sharing: A culture of supporting team members, sharing best practices, and collectively elevating the design standard.

📝 Enhancement Note: The emphasis on balancing "fan delight" with "commercial outcomes" is a core cultural tenet that the Senior Product Designer must embody and translate into their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Competing Priorities: Effectively managing the inherent tension between optimizing for commercial goals (conversion, revenue) and ensuring a positive, frictionless fan experience.
• Complex Digital Ecosystem: Navigating and improving a potentially intricate digital landscape with multiple touchpoints and legacy systems.
• Stakeholder Alignment: Gaining consensus and managing expectations across various departments (Product, Engineering, Marketing, CX) with potentially different objectives.
• Agency Oversight: Ensuring external agency work consistently meets internal quality standards and strategic direction, while managing timelines and budgets.
• Fast-Paced Contract Environment: Delivering significant impact within a defined 7-month period requires efficient workflow, strong prioritization, and rapid iteration.

Learning & Development Opportunities:

• Industry Expertise: Deepening understanding of the ticketing and live entertainment industry's unique user needs and digital challenges.
• UX Strategy & Leadership: Gaining experience in shaping digital experience strategy at a senior level and mentoring junior team members.
• Large-Scale Project Management: Honing skills in managing complex design projects from inception to completion within a corporate structure.
• Agile UX Practices: Further refinement of skills in applying UX principles within an agile development framework.

📝 Enhancement Note: The primary challenge will be delivering substantial UX improvements within a fixed, relatively short contract period, requiring a highly focused and efficient approach.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements or business vs. user needs. How did you resolve it?" (Focus on your negotiation, compromise, and data-backed rationale.)
• "Walk us through a significant UX overhaul you led. What was the problem, your process, the key decisions, and the measurable impact on business metrics (e.g., conversion, engagement)?" (Prepare a detailed case study from your portfolio.)
• "How do you approach designing for accessibility and inclusivity? Can you provide an example of how you've implemented these principles?" (Highlight your understanding of standards and practical application.)
• "How do you collaborate with Product Managers and Engineers in an agile environment? What's your process for ensuring design feasibility and timely delivery?" (Emphasize communication, feedback loops, and iterative processes.)

Company & Culture Questions:

• "What interests you about Ticketek Entertainment Group and the live entertainment industry?" (Research their mission, recent events, and digital presence.)
• "How do you think your design approach aligns with our goal of balancing commercial success with fan delight?" (Connect your past work and philosophy to this core objective.)
• "Describe your experience working with or managing external design agencies. What makes for a successful agency partnership?" (Prepare examples of briefing, feedback, and quality assurance.)

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, follow a clear narrative: Problem/Opportunity -> Your Role & Goals -> Process & Research -> Solutions (Wireframes, Prototypes, Key Screens) -> Testing & Iteration -> Outcomes & Impact (Quantifiable metrics).
• Focus on "Why": Be ready to explain the rationale behind every design decision, linking it to user needs, business goals, or research findings.
• Show, Don't Just Tell: Use visuals effectively. Annotate screenshots, show user flows, and demonstrate prototypes where possible.
• Be Concise: Respect the interviewer's time. Practice presenting your key projects within a set timeframe (e.g., 10-15 minutes per project).
• Engage the Audience: Treat it as a conversation. Be open to questions throughout and demonstrate enthusiasm for your work.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to articulate the business impact of your design decisions. Be prepared to discuss specific metrics and how your work contributed to them.

📌 Application Steps

To apply for this Senior Product Designer contract position:

• Submit your application, including your resume and a link to your online portfolio, through the provided application portal.
• Portfolio Customization: Ensure your portfolio prominently features 2-3 of your most relevant and impactful projects that showcase end-to-end UX/Product Design, ideally related to digital commerce, consumer-facing platforms, or the entertainment industry.
• Resume Optimization: Tailor your resume to highlight your 7+ years of experience, specific skills in UX/UI, product thinking, stakeholder management, and experience in agile, fast-paced environments. Quantify achievements where possible.
• Interview Preparation: Thoroughly research Ticketek Entertainment Group and the entertainment industry. Prepare detailed case studies from your portfolio, focusing on the problem, your process, solutions, and measurable business outcomes. Practice articulating your design rationale and collaboration style.
• Company Research: Understand Ticketek's digital platforms, their current market position, and their stated goals regarding fan experience and commercial success. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The contract nature of this role means specific terms, benefits, and daily expectations should be clarified during the interview process.