Senior Learning & Design Consultant

📍 Job Overview

Job Title: Senior Learning & Design Consultant

Company: Cityblock Health

Location: United States (Remote OK)

Job Type: Full-Time

Category: Learning & Development / Operations Consulting

Date Posted: May 05, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• This hybrid role demands a strategic professional with expertise in instructional design and business consulting, focused on enhancing workforce capabilities within the value-based care model.

• You will be responsible for the end-to-end design, development, and delivery of organizational compliance education and role-based training programs.

• A key aspect involves managing and innovating within the Learning Management System (LMS) to drive operational efficiency and support strategic business objectives.

• This position requires a proactive approach to risk management, content accuracy, and ensuring the relevance and impact of e-learning resources.

📝 Enhancement Note: While the title is "Senior Learning & Design Consultant," the responsibilities heavily lean into operations and process optimization through learning initiatives. The emphasis on "reducing friction," "improving internal operations," and "managing organizational compliance" aligns it with a strategic operations function. The role requires not just content creation but also strategic consultation and system management (LMS), making it a critical intersection of L&D and operational efficiency.

📈 Primary Responsibilities

• Learning Ecosystem & Compliance Ownership:

  • Execute the complete lifecycle of organizational compliance education, ensuring adherence to standards and measurable results across complex workstreams.
  • Develop and implement strategically aligned learning content for the LMS to meet specific business objectives and member needs.
  • Innovate and manage the Learning Management System (LMS), designing improvements to boost efficiency and solve complex system architecture and data reporting challenges, in partnership with external vendors.
  • Proactively identify and mitigate risks related to content accuracy, proposing creative strategies to maintain a relevant and impactful e-learning library.

• Consultative Instructional Design:

  • Partner with the Learning Program Manager to design and implement role-based training that translates abstract goals into clear team actions and streamlined employee processes.
  • Manage multiple, shifting priorities effectively, leading initiatives and influencing content strategy decisions without formal authority.
  • Build trusted partnerships across departments, gathering insights from Subject Matter Experts (SMEs) and driving transformative changes in training delivery methodologies.

• Business Implementation & Partnership:

  • Support the Sr. Learning Business Partner by applying deep healthcare and instructional design expertise to shape learning initiatives for new market implementations.

  • Rally cross-functional partners around shared learning goals, coaching teams on effective collaboration and ensuring diverse viewpoints are integrated into training design.

  • Model vulnerability and humility in high-visibility projects, fostering a culture of continuous learning and recognition throughout the organization.

📝 Enhancement Note: The responsibilities highlight a blend of strategic operational thinking and execution. "Reducing friction for employees," "managing multiple shifting priorities," and "driving change in how training is delivered" are core operational competencies. The focus on compliance education within a healthcare context also points to a need for meticulous process management and risk mitigation, typical in regulated operational environments.

🎓 Skills & Qualifications

Education:

Experience:

• 5-7 years of progressive experience in instructional design, learning & development, or human capital consulting.

Required Skills:

• Instructional Design Mastery: Expert-level proficiency in eLearning authoring tools, specifically Articulate Storyline and Articulate Rise.

• LMS Management & Optimization: Proven experience managing, optimizing, and innovating within a Learning Management System (LMS), including understanding system architecture and data reporting.

• Strategic Problem Solving: Ability to develop novel frameworks and approaches to address ambiguous problems that may not be solvable with traditional instructional design methods.

• Consultative Acumen: Proven experience in a business-facing role, encompassing needs assessments, stakeholder advisory, and end-to-end project management.

• Influence & Stakeholder Management: Demonstrated ability to build strong cross-departmental relationships and leverage influence to drive decisions and organizational change.

• Project Leadership: Capacity to lead initiatives from inception to completion, ensuring milestone achievement and maintaining high-quality standards.

• Business Acumen & Alignment: Deep understanding of Cityblock’s business priorities, particularly within the government-funded care model, and the ability to align all learning initiatives to these goals.

• Healthcare Industry Knowledge: Foundational knowledge of the healthcare sector is preferred, with a strong preference for experience in healthcare, government-funded care, or other highly regulated environments.

Preferred Skills:

• Advanced proficiency in data analysis and reporting related to learning effectiveness and LMS performance.

• Experience with change management methodologies and driving adoption of new learning solutions.

• Familiarity with adult learning theories and their practical application in diverse organizational settings.

• Experience collaborating with external vendors for technical system support and development.

📝 Enhancement Note: The emphasis on "strategic problem solving," "influence & persuasion," "project leadership," and "business alignment" strongly positions this role within an operational framework. The requirement for experience in regulated industries like healthcare underscores the need for robust process design and compliance adherence, crucial for operational stability and efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Samples: Showcase a range of completed eLearning modules, job aids, and facilitator guides, demonstrating proficiency with Articulate Storyline/Rise. Highlight projects that involved complex subject matter or technical processes.

• LMS Strategy & Optimization Case Studies: Include examples where you managed or significantly improved an LMS. Detail the challenges, your strategic approach, the implemented solutions, and measurable outcomes such as increased user engagement, improved completion rates, or streamlined administration.

• Process Improvement Initiatives: Present projects where you designed or optimized learning processes to reduce friction for learners or administrators. Quantify the impact of these improvements on efficiency, user experience, or operational throughput.

• Needs Assessment & Solution Design Examples: Demonstrate your ability to conduct thorough needs assessments, identify root causes of performance gaps, and design targeted learning solutions that align with business objectives.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you mapped and analyzed existing learning workflows, identifying bottlenecks and proposing optimized processes for content development, deployment, and reporting.

• System Implementation & Integration: Showcase experience in implementing new LMS features or integrating learning systems, detailing the planning, execution, and change management aspects.

• Performance Analysis & Reporting: Include samples of how you track, measure, and report on the effectiveness of learning programs and LMS utilization, linking these metrics back to business impact and ROI.

📝 Enhancement Note: For a role of this nature, the portfolio is critical for demonstrating practical application of instructional design principles within an operational context. The emphasis should be on how learning solutions solve business problems, streamline processes, and contribute to operational efficiency and compliance. Demonstrating an understanding of LMS as a system that supports operational workflows is key.

💵 Compensation & Benefits

Salary Range: $87,000 - $115,000 USD annually.

📝 Enhancement Note: This salary range is competitive for a Senior Learning & Design Consultant role in the US, particularly for a remote position within the healthcare technology sector. The range reflects the demand for specialized skills in instructional design, LMS management, and strategic consulting, especially within a regulated industry. Factors influencing the final offer would include the candidate's specific experience, depth of healthcare knowledge, and demonstrated impact on operational efficiency through learning initiatives.

Benefits:

• Health Insurance

• Life Insurance

• Retirement Benefits (e.g., 401k matching)

• Participation in the company’s equity program

• Paid Time Off (PTO)

• Vacation Leave

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• The role's remote nature may offer some flexibility in scheduling, but responsiveness during core business hours and for critical project deadlines will be essential.

📝 Enhancement Note: The benefits package is comprehensive and aligns with industry standards for full-time employees, offering a strong total compensation package beyond the base salary. The inclusion of equity participation suggests potential for significant long-term financial upside, common in growth-oriented companies like Cityblock Health.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Value-Based Care Provider

Company Size: Cityblock Health is a rapidly growing organization, indicating a dynamic and evolving work environment. This size often means opportunities for impact but also requires navigating processes that may still be developing.

Founded: While the founding date isn't provided, Cityblock Health focuses on transforming healthcare for underserved communities, particularly those with Medicaid and Medicare coverage. This mission-driven aspect is central to its culture.

Team Structure:

• The Senior Learning & Design Consultant will likely be part of a broader Learning & Development (L&D) or People Operations team.

• Collaboration is expected with various departments, including operations, clinical teams, product development, and potentially compliance, to understand needs and implement solutions.

Methodology:

• Data-Driven Decision Making: Cityblock Health emphasizes using data to understand member needs and drive operational improvements. This extends to learning, where program effectiveness will be measured.

• Process Optimization: The company's model requires efficient and effective service delivery. Learning initiatives are designed to support and improve these operational processes.

• Agile & Iterative Development: In a fast-paced environment, learning solutions are likely developed and iterated upon quickly, mirroring agile methodologies common in tech and operations.

• Value-Based Care Focus: All initiatives, including learning, are framed around delivering value and improving outcomes for members and the healthcare system.

Company Website: [Cityblock Health Website URL - Not provided in input, would typically be cityblock.com]

📝 Enhancement Note: The company's mission-driven focus and emphasis on value-based care are crucial context. This means learning initiatives must demonstrably contribute to improved member outcomes, operational efficiency, and cost-effectiveness. The "startup environment" mention suggests a culture that values adaptability, initiative, and the ability to build processes from the ground up, which is highly relevant for an operations-minded candidate.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Individual Contributor with significant influence. It's a strategic consulting role within L&D that directly impacts operational effectiveness and employee performance. It sits at the intersection of specialized technical skills (ID, LMS) and strategic business acumen.

Reporting Structure: Typically reports to a manager within L&D or People Operations, but works extensively with cross-functional stakeholders, including senior leaders in operations and clinical areas. This provides exposure to various business functions and strategic decision-making processes.

Operations Impact: The role directly impacts operational efficiency by:

• Ensuring compliance with regulations, mitigating operational and financial risks.

• Streamlining employee performance through targeted training, leading to better member care and service delivery.

• Optimizing the use of the LMS, a critical operational tool for knowledge management and training deployment.

Growth Opportunities:

• Specialization: Deepen expertise in healthcare learning, compliance, or LMS administration and strategy.

• Leadership: Transition into management roles within L&D, potentially leading a team of instructional designers or learning specialists.

• Broader Operations: Move into roles with a wider scope of operational responsibility, leveraging the strategic consulting and process improvement skills gained.

• Cross-functional Mobility: Opportunities to contribute to other strategic initiatives within People Operations or directly support specific business units with learning strategies.

📝 Enhancement Note: This role offers a unique pathway for operations professionals by focusing on the "human element" of operational efficiency through learning. The ability to influence without direct authority and manage complex projects makes it a strong stepping stone for leadership roles in operations, L&D, or related strategic functions.

🌐 Work Environment

Office Type: Fully remote, allowing for flexibility and the ability to work from any location within the United States.

Office Location(s): While fully remote, the company operates within the United States, suggesting that time zone alignment for meetings and collaboration within US business hours will be important.

Workspace Context:

• Collaborative Environment: Expect to collaborate extensively with remote colleagues using digital tools for communication and project management.

• Technology-Enabled Operations: Access to robust digital tools for communication, project management, and learning delivery is assumed. Proficiency with these tools will be key.

• Independent Work Structure: Requires self-discipline, strong time management, and the ability to work autonomously while staying connected with team goals and project milestones.

Work Schedule:

• While remote, a consistent work schedule approximating full-time (40 hours/week) is expected.

• Flexibility may exist in daily start/end times, but availability for team meetings, stakeholder discussions, and urgent project needs during core US business hours is crucial.

📝 Enhancement Note: The fully remote nature of the role requires strong self-management and digital collaboration skills. For an operations-focused individual, this means being adept at managing asynchronous communication and ensuring clear, concise documentation to facilitate remote teamwork and process adherence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review applications and conduct a brief phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager to explore your experience in instructional design, LMS management, strategic consulting, and alignment with Cityblock's mission. Be prepared to discuss specific projects and your approach to problem-solving.

• Portfolio Review & Presentation: You will likely be asked to present a selection of your work. Focus on 2-3 key projects that best showcase your skills in instructional design, LMS strategy, and process improvement. Be ready to articulate the problem, your solution, the process you followed, and the measurable impact.

• Cross-functional Interview(s): Interviews with key stakeholders from operations, compliance, or other relevant departments to assess your ability to collaborate, influence, and understand their needs.

• Final Interview/Offer: Potentially a final conversation with a senior leader, followed by an offer.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your core competencies: instructional design (Articulate Storyline/Rise), LMS management/innovation, strategic problem-solving, and process optimization within a regulated or complex environment.

• Quantify Impact: For each project, clearly articulate the business problem, your specific role and approach, the solutions implemented, and, most importantly, the measurable results (e.g., improved compliance rates, reduced training time, increased user engagement, cost savings).

• Process Focus: Explain your design process, including needs assessment, stakeholder engagement, content development, implementation, and evaluation. Highlight how you streamlined these processes.

• Storytelling: Frame your portfolio pieces as case studies. Tell a compelling story about the challenge, your strategic thinking, and the positive outcomes.

• LMS Expertise: If possible, include examples of LMS customization, reporting enhancements, or strategies that improved the user experience or administrative efficiency of the system.

Challenge Preparation:

• Instructional Design Challenge: Be prepared for a potential take-home assignment or a live design exercise. This might involve analyzing a learning need and outlining a solution, or critiquing existing content. Focus on practicality, efficiency, and alignment with business goals.

• Scenario-Based Questions: Anticipate questions about how you would handle specific situations, such as managing conflicting stakeholder priorities, addressing low training engagement, or improving compliance reporting.

• Strategic Thinking: Prepare to discuss how you would align learning initiatives with Cityblock's broader business objectives and value-based care model.

📝 Enhancement Note: The interview process emphasizes practical application and strategic thinking. Candidates should be ready to demonstrate not just their technical proficiency in ID and LMS, but also their ability to function as a strategic consultant who drives operational improvements through effective learning solutions. The portfolio is the primary tool for this demonstration.

🛠 Tools & Technology Stack

Primary Tools:

• Articulate Storyline/Rise: Essential for eLearning development. Advanced proficiency is required.

• Learning Management System (LMS): Experience managing, configuring, and optimizing an LMS is critical. Specific platform experience is a plus, but the ability to manage and innovate within any robust LMS is key.

• Collaboration Suites: Proficiency with tools like Slack, Microsoft Teams, Zoom, or Google Workspace for communication and remote collaboration.

• Project Management Software: Experience with tools such as Asana, Trello, Jira, or Monday.com for managing learning projects and workflows.

Analytics & Reporting:

• LMS Reporting Tools: Ability to extract and analyze data from the LMS to measure training effectiveness, user engagement, and compliance rates.

• Data Visualization Tools (e.g., Tableau, Power BI): While not explicitly mentioned, experience in presenting data visually would be beneficial for demonstrating learning impact.

• Spreadsheet Software (Excel, Google Sheets): For data analysis and reporting.

CRM & Automation:

• While not directly a CRM role, understanding how learning integrates with employee performance data and potentially HRIS systems (Human Resources Information Systems) is valuable. Experience with HRIS or employee data platforms can be an advantage.

📝 Enhancement Note: The core technical requirements revolve around specialized instructional design software and LMS platforms. The role also demands strong digital literacy for remote collaboration and project management. Familiarity with data analysis and reporting from an LMS context is crucial for demonstrating the operational impact of learning programs.

👥 Team Culture & Values

Operations Values:

• Mission-Driven Impact: A strong commitment to improving the lives of members and contributing to the value-based care model. Every learning initiative should connect back to this mission.

• Data-Informed Decisions: Utilizing data to understand needs, measure effectiveness, and drive continuous improvement in learning programs and operational outcomes.

• Collaboration & Partnership: Valuing strong working relationships across departments, fostering an environment where diverse perspectives contribute to better solutions.

• Agility & Adaptability: Embracing change, navigating ambiguity, and iterating quickly in a fast-paced, evolving environment.

• Accountability & Ownership: Taking responsibility for learning outcomes and driving projects to successful completion, ensuring compliance and high standards.

Collaboration Style:

• Cross-functional Integration: Actively seeking input and partnership from operational, clinical, and business stakeholders to ensure learning solutions are relevant and effective.

• Proactive Communication: Maintaining open and transparent communication channels, especially in a remote setting, to keep stakeholders informed and aligned.

• Feedback Culture: Open to receiving and providing constructive feedback to foster continuous improvement in both individual performance and team processes.

• Knowledge Sharing: Willingness to share expertise and best practices in instructional design, LMS management, and learning strategy to uplift the broader team.

📝 Enhancement Note: The culture at Cityblock Health appears to be a blend of a mission-driven non-profit ethos with the dynamism of a tech startup. For operations professionals, this means a focus on measurable impact, efficiency, and collaborative problem-solving, all aligned with a significant social mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: In a high-growth environment, processes may be undefined or rapidly changing. The ability to create structure and clarity from ambiguity is key.

• Remote Collaboration: Effectively engaging and influencing stakeholders remotely, ensuring alignment and buy-in without consistent face-to-face interaction.

• Balancing Compliance and Innovation: Ensuring all learning meets rigorous compliance standards while also fostering creative and engaging learning experiences.

• Demonstrating ROI: Quantifying the impact of learning initiatives, particularly compliance education, on business outcomes and operational efficiency can be challenging.

Learning & Development Opportunities:

• Deepen Healthcare Expertise: Gain specialized knowledge in value-based care models, healthcare compliance, and the unique learning needs of healthcare professionals.

• Advanced LMS Strategy: Develop expertise in leveraging LMS capabilities for advanced analytics, personalized learning paths, and integration with other operational systems.

• Strategic Consulting Skills: Enhance skills in stakeholder management, influencing without authority, and advising senior leaders on learning strategy that supports business objectives.

• Leadership Development: Opportunities to mentor junior team members, lead larger projects, and potentially move into management roles within L&D or related operational functions.

📝 Enhancement Note: The challenges presented are typical for roles requiring strategic influence and process development in dynamic environments. The growth opportunities highlight a clear path for career advancement, allowing the individual to become a subject matter expert or a broader operational leader.

💡 Interview Preparation

Strategy Questions:

• Operational Impact Questions: "Describe a time you designed a learning program that directly improved an operational process or reduced friction for employees. What was the challenge, your approach, and the measurable outcome?"

• LMS Strategy Questions: "How would you approach optimizing our current LMS to improve user engagement and reporting capabilities? What metrics would you track to demonstrate success?"

• Stakeholder Management Questions: "Imagine you need to implement a critical compliance training across multiple departments with diverse needs. How would you gain buy-in and ensure successful adoption?"

• Problem-Solving Questions: "Describe a complex or ambiguous problem you faced in a previous role and how you used instructional design or consulting skills to solve it."

Company & Culture Questions:

• Mission Alignment: "What interests you about Cityblock Health's mission, and how do you see your role contributing to our value-based care model?"

• Remote Work Philosophy: "How do you ensure effective collaboration and productivity in a fully remote work environment?"

• Learning Culture: "How do you foster a culture of continuous learning within an organization?"

Portfolio Presentation Strategy:

• Focus on Impact: When presenting your portfolio, emphasize the business problem and the tangible results achieved, not just the design process.

• LMS as an Operational Tool: Position your LMS experience as managing a critical operational system that drives efficiency and compliance.

• Problem-Solution-Result Framework: Structure your case studies using this clear, concise framework.

• Tailor to Cityblock: Highlight projects that demonstrate experience in regulated industries, healthcare, or complex operational environments.

📝 Enhancement Note: Interview preparation should focus on demonstrating how your learning and design expertise translates into tangible operational improvements, compliance adherence, and strategic business alignment for Cityblock Health. Be ready to quantify your achievements and articulate your strategic thinking.

📌 Application Steps

To apply for this Senior Learning & Design Consultant position:

• Submit Your Application: Complete the online application through the provided Workday portal.

• Curate Your Portfolio: Select 2-3 of your strongest projects that showcase your expertise in instructional design (Articulate Storyline/Rise), LMS management, strategic problem-solving, and quantifiable operational impact. Ensure these examples highlight your ability to reduce friction and improve processes.

• Tailor Your Resume: Update your resume to emphasize keywords and experiences relevant to instructional design, LMS optimization, compliance education, strategic consulting, and working within healthcare or regulated industries. Quantify achievements wherever possible.

• Prepare Your Presentation: Practice articulating your portfolio case studies clearly and concisely, focusing on the problem, your solution, the process, and the measurable results. Be ready to discuss how your work aligns with Cityblock Health's mission and operational goals.

• Research Cityblock Health: Familiarize yourself with Cityblock Health's mission, values, and the value-based care model. Understand their target populations and the unique challenges of healthcare delivery in this sector. This will help you articulate your alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.