Senior Design Manager at Mace

📍 Job Overview

Job Title: Senior Design Manager Company: Mace Location: London, England, United Kingdom Job Type: Full-time, Regular Category: Design Management & Operations Date Posted: 2025-08-04 Experience Level: 10+ years Remote Status: On-site

🚀 Role Summary

Lead and manage the implementation and effectiveness of the design management system, ensuring alignment with business, statutory, legal, and contractual requirements.
Provide leadership and operational management for design managers and other design resources deployed to projects, driving key strategic outcomes and sub-function KPIs.
Serve as the primary point of contact for client design issues, fostering strong relationships and ensuring client satisfaction.
Oversee all phases of design management, including coordination with construction, commercial, programme, and procurement functions, to ensure seamless project delivery.
Drive continuous improvement in design processes, tools, and operating procedures to enhance efficiency and project outcomes.

📝 Enhancement Note: This role is critical for ensuring the successful execution of design phases within Mace's construct business, requiring a blend of technical expertise, project leadership, and stakeholder management. The emphasis on "redefining the boundaries of ambition" suggests a forward-thinking approach to design and project delivery.

📈 Primary Responsibilities

Manage the implementation and ongoing effectiveness of the design management system, ensuring compliance with all business, statutory, legal, and contractual obligations.
Provide leadership and day-to-day operational management for design managers and other design management resources assigned to projects.
Act as the main point of contact for client design-related matters, managing relationships and ensuring client expectations are met and exceeded.
Lead the delivery of design management functions to achieve key strategic outcomes and sub-function Key Performance Indicators (KPIs).
Oversee and coordinate all phases of the design management process, ensuring effective integration with construction, commercial, programme, and procurement activities.
Define and approve consultant appointments across all relevant disciplines, ensuring the selection of appropriate expertise.
Develop and manage delegated elements of the annual business plan, ensuring delivery against deadlines and budget constraints.
Lead and present management review data and KPIs to project and sub-function leadership, providing insights into design performance.
Support business development and work-winning activities by contributing design expertise and strategic input.
Champion a diverse and inclusive working environment, fostering the wellbeing of managed team members.
Contribute to the promotion of technical excellence within the design function, supporting dialogue and knowledge sharing.
Collaborate effectively with Project Management Office (PMO) teams to ensure coordinated and integrated project deliverables.
Identify, develop, and deliver relevant training programs to enhance the skills and capabilities of the design team.
Ensure adherence to the design management system, processes, and protocols, and verify that project roles and responsibilities are fulfilled.
Recommend and initiate changes to project delivery plans, developing new design management tools and operating processes as needed.
Support and influence procurement routes and provide input on contractual and legal aspects of projects.
Actively seek and utilize knowledge from Mace Group, Centres of Excellence, and the Knowledge Hub to drive best practices.
Work collaboratively towards the common goal of net-zero carbon transition, identifying and managing associated carbon emissions and reductions.

📝 Enhancement Note: The responsibilities highlight a significant leadership role with a broad scope, encompassing system management, team leadership, client engagement, and strategic contribution to business development and sustainability goals. The role requires a deep understanding of project lifecycles and cross-functional collaboration.

🎓 Skills & Qualifications

Education:

Degree qualification, preferably in a design-relevant discipline (e.g., Architecture, Engineering, Construction Management), or equivalent demonstrable experience.

Experience:

Extensive experience (10+ years) in design management within the construction and consultancy industries.
Proven track record of managing design resources and delivering complex projects across multiple sectors and building types.
Demonstrable experience in leading and managing large, diverse teams.
Experience in managing relationships with key senior stakeholders and influencing senior management.
Experience with interview processes and team build-up.
Exposure to Risk and Opportunity management through design management processes.

Required Skills:

Design Management Systems: Good knowledge and application of design management systems, including their implementation and effectiveness.
Design Risk Management: Strong understanding of design risk management principles and mitigation strategies.
BIM Literacy & Management: Good BIM literacy, with proficiency in BIM management and understanding of BIM deliverables.
Technical Knowledge: Strong technical knowledge to effectively challenge projects, designs, and proposals.
Leadership & Delegation: Ability to lead others effectively and delegate tasks appropriately.
Communication Skills: Excellent written, verbal, and presentation skills, with the ability to articulate complex information clearly.
Organizational Skills: Strong organizational capabilities to manage multiple projects and stakeholders efficiently.
Client Focus: Demonstrated ability to prioritize client needs and deliver on promises.
Diversity and Inclusion: Championing a diverse and inclusive working environment and promoting the wellbeing of managed teams.
Continuous Improvement: Commitment to continuous improvement and resilience through training and business improvement activities.
Negotiation Skills: Good negotiation skills to effectively manage client and consultant relationships.
Building Safety Legislation: Proficient knowledge of Building Safety legislation, Building Standards, and related regulations, including specific competence for Higher Risk Buildings.
Health and Safety Legislation: Thorough understanding of Health & Safety legislation relevant to construction projects.

Preferred Skills:

CPD Record: Evidence of a continuous professional development (CPD) record and ongoing learning.
Professional Body Membership: Membership of a relevant professional body such as RIBA, MICE, CIBSE, CIOB, RICS, CIAT, or equivalent.
Prefabrication/Build Strategies: Excellent knowledge of prefabrication and advanced build strategies and their application.
Construction Contracts & Appointments: Good knowledge of construction contracts, professional appointments, and their legal implications.
Risk & Opportunity Management: Developed understanding of how to manage risks and opportunities effectively within design processes.
Statutory & Mandatory Requirements: Deep understanding of statutory and mandatory requirements and their associated timescales.
Industry Trends: Ability to stay up-to-date with key industry and professional trends.
Carbon & Sustainability: Knowledge of how carbon and sustainability considerations impact project outlook and delivery.
Influencing Senior Management: Ability to deal with and influence senior management effectively towards desired courses of action.
Team Development: Mentoring and developing individuals, sharing knowledge, and improving team interdependencies and communication skills.
Stakeholder Management: Experience of managing relationships with key senior stakeholders.

📝 Enhancement Note: The qualifications emphasize a senior-level role requiring significant practical experience, deep technical knowledge in design and construction, and strong leadership capabilities. Professional membership and a commitment to continuous learning are highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Demonstration of successful implementation and management of design management systems across diverse projects.
Case studies showcasing effective design risk management and mitigation strategies, highlighting proactive problem-solving.
Examples of how BIM management and deliverables were integrated into project lifecycles to improve design coordination and efficiency.
Evidence of technical challenges successfully overcome through innovative design solutions or process improvements.
Documentation of projects where the candidate was the primary point of contact for client design issues, demonstrating client management success.

Process Documentation:

Workflows illustrating the end-to-end design management process, from initial concept through to construction handover.
Examples of process optimization initiatives undertaken, detailing the problem, solution, and resulting improvements in efficiency or quality.
Documentation of how design management systems were adapted or improved to meet specific project requirements or evolving industry standards.
Protocols for managing consultant appointments and ensuring adherence to contractual obligations.
Methodologies for integrating sustainability and net-zero carbon considerations into the design process.

📝 Enhancement Note: A strong portfolio is crucial for this role, showcasing practical application of design management principles, system implementation, risk mitigation, and leadership in driving process improvements. Candidates should be prepared to present detailed examples of their work and its impact.

💵 Compensation & Benefits

Salary Range:

Given the Senior Design Manager title, extensive experience requirement (10+ years), and location in London, a competitive salary range is expected. Based on industry benchmarks for similar roles in London, the estimated salary range is likely between £70,000 and £100,000 per annum, depending on the candidate's specific experience, qualifications, and the exact scope of responsibilities within Mace's projects.

Benefits:

Comprehensive Health & Wellbeing: Access to health insurance, mental health support, and wellness programs.
Pension Scheme: Generous employer contribution to a company pension scheme.
Professional Development: Opportunities for continuous learning, training, and support for professional body memberships and certifications.
Career Progression: Clear pathways for career advancement within Mace's global operations.
Work-Life Balance Initiatives: Support for flexible working arrangements where feasible, although the role is primarily on-site.
Performance Bonuses: Potential for performance-related bonuses based on individual and company achievements.
Annual Leave: Generous annual leave entitlement, with options to purchase additional days.
Life Assurance: Company-provided life assurance cover.
Employee Assistance Program (EAP): Confidential support services for employees facing personal or professional challenges.

Working Hours:

Standard working hours are typically 40 hours per week, Monday to Friday. However, the nature of project delivery may require flexibility and occasional work outside of standard hours to meet project deadlines and client needs.

📝 Enhancement Note: While specific salary details are not provided, the role's seniority and location suggest a robust compensation package. Mace's commitment to employee wellbeing and continuous development is evident in the benefits offered.

🎯 Team & Company Context

🏢 Company Culture

Industry: Construction & Consultancy Company Size: Mace is a global company with a significant workforce, typically employing thousands of individuals worldwide. This large size implies a structured organization with established processes and a wide range of internal expertise. Founded: Mace was founded in 1990. Its history is marked by growth and diversification, establishing itself as a leader in construction, consultancy, and property development. This longevity suggests a stable and experienced organization.

Team Structure:

The Design Management team likely operates within the broader Construct business unit, reporting into senior project leadership or a dedicated Head of Design.
This Senior Design Manager will manage a team of Design Managers and potentially other design specialists, overseeing their deployment and performance across multiple projects.
Cross-functional collaboration is integral, with close working relationships expected with project managers, commercial teams, procurement specialists, construction managers, and client representatives.

Methodology:

Mace emphasizes a strategic approach to project delivery, focusing on "redefining boundaries of ambition" and transformative impact.
Data analysis and insights are crucial for performance monitoring, likely utilizing project management software and bespoke reporting tools to track KPIs and identify areas for improvement.
Workflow planning and optimization are central to their operations, ensuring efficiency and adherence to standards like "The Mace Way."
Automation and efficiency practices are likely adopted where applicable to streamline processes and enhance productivity.

Company Website: https://www.macegroup.com/

📝 Enhancement Note: Mace's culture appears to be driven by ambition, responsibility, and a commitment to positive impact. The company's strategic focus suggests an environment where innovation and high performance are valued. The emphasis on collaboration and continuous improvement is key for operations professionals.

📈 Career & Growth Analysis

Operations Career Level: Senior Management This role represents a senior position within the operations and design management function. It requires significant experience and leadership capabilities, with a focus on strategic implementation and team oversight. The scope of responsibility extends beyond individual project delivery to managing a function and contributing to broader business strategy.

Reporting Structure: The Senior Design Manager will likely report to a senior executive within the Construct business unit, such as a Director of Operations, a Head of Design, or a Project Director, depending on the specific organizational structure. They will, in turn, manage a team of Design Managers and potentially other design professionals.

Operations Impact: The role has a direct and significant impact on project success by ensuring the quality, efficiency, and compliance of the design process. Effective design management underpins project timelines, budgets, safety, and client satisfaction. By optimizing design processes and managing design resources effectively, this role contributes directly to Mace's reputation for delivery excellence and its ability to achieve strategic business outcomes. The focus on net-zero carbon transition also highlights a strategic impact on sustainability goals.

Growth Opportunities:

Leadership Advancement: Progression to more senior leadership roles, such as Head of Design, Director of Operations, or executive positions within Mace's global structure.
Specialization: Deepening expertise in specific areas like advanced construction technologies, sustainability in design, or complex project typologies.
Strategic Contribution: Opportunities to influence and shape Mace's overall design strategy, processes, and business development initiatives.
Cross-Business Unit Mobility: Potential to move into related roles or different Mace business units (e.g., consultancy, development) leveraging transferable skills.
Mentorship and Training: Opportunities to mentor junior staff, develop training programs, and contribute to knowledge sharing initiatives.

📝 Enhancement Note: This is a leadership role with clear pathways for career progression within a large, established organization. The emphasis on strategic impact and continuous development provides ample opportunities for professional growth.

🌐 Work Environment

Office Type: The role is based in London and is designated as "On-site." This implies working from a Mace office location, which is likely a modern, professional corporate environment designed to facilitate collaboration and efficient project management.

Office Location(s): The specific office location in London is not detailed, but Mace typically operates from central London or well-connected business districts. Accessibility via public transport would be a key consideration.

Workspace Context:

The workspace will be collaborative, encouraging interaction with colleagues across various departments and project teams.
Access to necessary operations tools, project management software, and communication technologies will be provided to support efficient workflow.
Opportunities for regular interaction with the design team, project leadership, and potentially clients will be a key aspect of the daily work environment. The culture encourages knowledge sharing and problem-solving.

Work Schedule:

The role is full-time, with standard working hours typically Monday to Friday, 40 hours per week. However, given the project-driven nature of the construction industry, some flexibility may be required to meet critical deadlines or client demands.

📝 Enhancement Note: The on-site requirement in London indicates a traditional office-based role, emphasizing direct collaboration and team engagement within a professional corporate setting.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of your CV and application by the recruitment team to assess suitability against the core requirements.
Hiring Manager Interview: A discussion with the hiring manager focused on your experience, leadership style, technical expertise in design management, and understanding of Mace's values and strategic objectives. Be prepared to discuss your approach to managing design systems and teams.
Technical/Panel Interview: This stage may involve meeting with other senior members of the design or operations team. You might be asked to present a portfolio or discuss specific case studies related to design management challenges, risk mitigation, and process improvements. Expect questions on BIM, construction law, and stakeholder management.
Final Interview/Assessment: Potentially a final interview with a senior leader, which might include a more strategic discussion or a presentation on how you would approach a hypothetical design management scenario. This stage often assesses cultural fit and long-term potential.

Portfolio Review Tips:

Structure: Organize your portfolio logically, perhaps by project type or by demonstrating specific skills (e.g., system implementation, risk management, client liaison).
Case Studies: For each project or initiative, clearly outline the challenge, your role, the actions taken, the tools and processes used, and the quantifiable results (e.g., improved efficiency, reduced risk, cost savings, client satisfaction). Focus on demonstrating your leadership and problem-solving abilities.
Process Focus: Highlight your experience with design management systems, workflow optimization, and how you ensure adherence to standards and regulations in your case studies.
Metrics & ROI: Quantify the impact of your work wherever possible. Use data to demonstrate efficiency gains, risk reduction, or successful outcomes.
Tailoring: If possible, tailor your portfolio examples to demonstrate experience relevant to Mace's core business and values, such as innovation, sustainability, and client focus.

Challenge Preparation:

Scenario-Based Questions: Be prepared for questions that present a hypothetical design management challenge (e.g., a project facing design delays, a dispute with a consultant). Outline your systematic approach to assess the situation, identify solutions, and implement corrective actions.
Process Improvement: Prepare to discuss how you would analyze and improve existing design management processes within Mace, considering efficiency, risk, and stakeholder needs.
Leadership Scenarios: Anticipate questions about leading diverse teams, managing performance, mentoring staff, and fostering a positive and inclusive work environment.
Stakeholder Communication: Practice articulating your strategies for communicating complex design information and management decisions to various stakeholders, including clients, senior management, and project teams.

📝 Enhancement Note: The interview process is likely rigorous, emphasizing practical experience, strategic thinking, and cultural alignment. A well-prepared portfolio showcasing tangible results and a structured approach to problem-solving will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

Project Management Software: Proficiency with industry-standard project management platforms (e.g., Microsoft Project, Primavera P6, Asana, Monday.com) for planning, scheduling, and resource allocation.
Design Management Systems: Experience with or ability to quickly learn and manage proprietary or industry-standard design management systems for document control, collaboration, and workflow management.
Collaboration Platforms: Expertise in platforms like Microsoft Teams, Slack, or similar for team communication and real-time collaboration.
Document Management Systems: Familiarity with systems for organizing, storing, and retrieving project documentation.

Analytics & Reporting:

Data Analysis Tools: Ability to use tools like Microsoft Excel (advanced functions, pivot tables), Power BI, or Tableau for data analysis, generating reports, and creating dashboards.
Reporting Software: Experience in generating regular performance reports and KPIs for management review.

CRM & Automation:

While not a direct CRM role, an understanding of how design interfaces with client relationship management and project sales processes is beneficial.
Familiarity with workflow automation principles or tools that can streamline design review or approval processes.

BIM Software & Standards:

BIM Platforms: Good BIM literacy implies familiarity with common BIM software (e.g., Autodesk Revit, Navisworks) and understanding of their application in design coordination.
BIM Standards: Knowledge of BIM execution plans, Level of Development (LOD), and industry BIM standards (e.g., ISO 19650).

📝 Enhancement Note: The role requires proficiency in project management and collaboration tools, with a strong emphasis on BIM literacy and the ability to leverage data for reporting and decision-making. Familiarity with specialized design management systems is also expected.

👥 Team Culture & Values

Operations Values:

Safety First: A paramount value, requiring all team members to act as advocates for Mace's safety standards and champion a safe working environment. This translates to meticulous attention to safety protocols in design processes.
Client Focus: A core principle of delivering on promises and ensuring client satisfaction, meaning design decisions and management must prioritize client outcomes.
Integrity: Upholding ethical standards and doing the right thing, which involves ensuring compliance with legal, statutory, and contractual requirements in all design management activities.
Create Opportunity: Fostering an environment where people can excel, which includes mentoring, knowledge sharing, and supporting the professional development of the design team.
Innovation & Continuous Improvement: Encouraging new ideas, best practices, and process enhancements to drive efficiency and redefine project delivery boundaries.
Collaboration: Working effectively across teams and with stakeholders to achieve common goals, including the net-zero carbon transition.

Collaboration Style:

Cross-functional Integration: A highly collaborative approach is expected, working closely with project management, commercial, procurement, construction, and client teams to ensure seamless integration of design activities.
Process Review & Feedback: An open culture for reviewing processes, sharing feedback, and collectively identifying improvements.
Knowledge Sharing: Active participation in knowledge sharing initiatives, utilizing internal resources like Centres of Excellence and Knowledge Hubs.
Stakeholder Engagement: Proactive and clear communication with all internal and external stakeholders to manage expectations and align on objectives.

📝 Enhancement Note: Mace's culture is deeply rooted in its core values, which directly influence the expected behaviors and working style of its employees. Professionals in operations roles are expected to embody these values in their daily tasks and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

Managing Complex Stakeholder Expectations: Balancing the diverse needs and expectations of clients, project teams, consultants, and internal Mace departments.
Ensuring Design Compliance in a Dynamic Environment: Keeping abreast of evolving building safety legislation, sustainability standards, and contractual requirements, and ensuring all designs adhere to them.
Driving Process Adoption and Improvement: Encouraging consistent adoption of design management systems and driving continuous improvement initiatives across projects and teams.
Leading and Developing Diverse Teams: Effectively managing, mentoring, and developing a team of design professionals with varying levels of experience and specializations.
Integrating Sustainability Goals: Ensuring that net-zero carbon and sustainability objectives are effectively integrated into all stages of the design process.

Learning & Development Opportunities:

Operations Skill Advancement: Opportunities to enhance skills in project management, risk management, BIM, and leadership through formal training and on-the-job experience.
Industry Exposure: Gaining exposure to a wide range of projects across different sectors, broadening expertise and understanding of diverse building typologies.
Professional Certifications: Support for obtaining or maintaining professional body memberships and relevant certifications.
Leadership Development Programs: Participation in Mace's leadership development programs to hone management and strategic planning skills.
Knowledge Sharing Networks: Leveraging internal and external networks to stay current with industry best practices and emerging trends in design and construction.

📝 Enhancement Note: The role presents significant challenges related to complexity, compliance, and leadership, but also offers substantial growth opportunities through continuous learning, skill development, and career progression within a leading global firm.

💡 Interview Preparation

Strategy Questions:

Operations Strategy: "How would you approach implementing and optimizing a design management system within a large construction firm like Mace, considering diverse project needs and existing processes?" Focus on a structured, phased approach, stakeholder engagement, and metrics for success.
Collaboration & Stakeholder Management: "Describe a time you had to manage conflicting priorities or resolve disagreements between design teams, clients, and construction teams. How did you ensure a positive outcome?" Prepare to discuss specific examples of your communication and negotiation skills.
Problem-Solving & Efficiency: "Imagine a key design consultant is consistently late with deliverables, impacting the project schedule. What steps would you take to address this, and how would you improve the process to prevent recurrence?" Emphasize root cause analysis, communication, and process adjustments.

Company & Culture Questions:

Culture Alignment: "How do Mace's core values (Safety First, Client Focus, Integrity, Create Opportunity) resonate with your professional approach, and how have you demonstrated these in your past roles?" Research Mace's strategy site thoroughly.
Team Dynamics: "How do you foster a collaborative and inclusive environment within your design teams, and what strategies do you use for mentoring and developing team members?"
Impact Measurement: "How do you measure the success and impact of design management efforts on a project's overall performance (e.g., cost, schedule, quality, safety)?" Be ready to discuss KPIs and reporting.

Portfolio Presentation Strategy:

Narrative: Structure your portfolio presentations with a clear narrative: the challenge, your strategic approach, the specific actions taken, the tools and processes employed, and the measurable results.
Quantification: Use data and metrics to demonstrate the impact of your work. For example, "Implemented a new design review process that reduced RFI turnaround time by 15%," or "Managed design for a £50M project budget, delivering 5% under budget through efficient coordination."
Process Demonstration: Show, don't just tell. Visually represent workflows, process maps, or dashboards you've developed or utilized.
Stakeholder Focus: Highlight how your design management approach benefited clients and other key stakeholders.
Conciseness: Be prepared to present your most impactful projects concisely, focusing on the relevance to the Senior Design Manager role at Mace.

📝 Enhancement Note: Preparation should focus on demonstrating leadership, strategic thinking, a deep understanding of design management processes, and alignment with Mace's values. A strong, data-driven portfolio presentation is critical.

📌 Application Steps

To apply for this Senior Design Manager position:

Submit your application through the Mace Careers portal via the provided link.
Portfolio Customization: Tailor your CV and portfolio to highlight experience in design management systems, leading diverse teams, managing client relationships, and driving process improvements relevant to construction projects. Select 2-3 key projects that best showcase your capabilities.
Resume Optimization: Ensure your resume clearly articulates your 10+ years of experience and uses keywords from the job description (e.g., "Design Management Systems," "BIM Management," "Building Safety Legislation," "Stakeholder Management," "Leadership"). Quantify achievements wherever possible.
Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare a concise presentation of your portfolio highlights, focusing on impact and process.
Company Research: Thoroughly research Mace's current strategy, values, and recent projects. Understand their commitment to sustainability and net-zero carbon goals, and be ready to discuss how your experience aligns with these objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Design Manager