Senior Content Designer

📍 Job Overview

Job Title: Senior UX Content Designer Company: N26 Location: Berlin, Germany Job Type: Full-Time Category: UX Design / Content Operations Date Posted: December 04, 2025 Experience Level: 5-10 Years Remote Status: Hybrid

🚀 Role Summary

• Drive the strategy, standards, and adoption of UX Content Design discipline across a leading European digital bank.
• Design end-to-end content experiences for user-centric products, from concept to iteration, ensuring clarity, inclusivity, and accessibility.
• Develop and maintain content systems, frameworks, and scalable tooling to empower product teams and ensure content quality and consistency.
• Collaborate with cross-functional teams including UX, Product, Legal, Engineering, Marketing, and Localization to deliver cohesive and impactful user journeys.

📝 Enhancement Note: While the role is titled "Senior Content Designer," the responsibilities and requirements heavily lean into the operational aspects of content, including developing content systems, frameworks, and scalable tooling. This suggests a strong overlap with "Content Operations" or "UX Operations" from a process and strategy perspective, making it highly relevant for candidates interested in the operationalization of content within a product development lifecycle.

📈 Primary Responsibilities

• Actively contribute to and drive the UX Content Design discipline's strategy, standards, and adoption across N26, fostering best practices and a consistent user experience.
• Collaborate with UX, Product, Legal, and Engineering teams to design user-centric, clear, inclusive, and accessible microcopy for digital banking products.
• Own the end-to-end content design for projects, from initial concept and discovery through final delivery and iterative improvements.
• Identify opportunities to optimize and standardize content flows in English, ensuring efficiency and user understanding.
• Conduct content audits in French, in partnership with the Localization team, to ensure regional relevance and quality.
• Maintain and onboard new stakeholders to the Content Design System and localized style guides, promoting consistency and ease of use.
• Partner with Marketing and Localization teams to ensure a consistent voice and tone across all customer touchpoints and channels.
• Advocate for the value and impact of Content Design within the broader organization, educating stakeholders on its importance.
• Explore and contribute to projects leveraging AI and Localization tools to scale and improve content processes and efficiency.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work and strategic operational contributions. The emphasis on "driving the discipline's strategy," "developing content systems and frameworks," and "leveraging AI and Localization tools" points to a role that requires not just excellent writing skills but also a strong understanding of process optimization, scalability, and operational efficiency within a content context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and experience are paramount. A background in English, Linguistics, Communications, Journalism, or a related field is often beneficial.

Experience: Minimum of 5 years of experience as a UX Content Designer. Fintech knowledge is a plus.

Required Skills:

• UX Content Design Expertise: 5+ years of hands-on experience in crafting user-centered content for digital products.
• Writing Proficiency: Excellent writing skills in both English and French, with the ability to tailor content for specific audiences and maintain a consistent brand voice.
• User-Centricity & Data Literacy: Deep understanding of UX best practices, user research methodologies, and the ability to make data-driven content decisions.
• Systems Thinking: A strong aptitude for systems thinking, with a keen interest in Content Design systems, Content Operations, and leveraging AI for scalable content solutions.
• End-to-End Design Process: Proven ability to add value at every stage of the design process, from discovery to delivery and iteration.
• Cross-functional Collaboration: Demonstrated ability to collaborate effectively with UX, Product, Engineering, Legal, Marketing, and Localization teams.
• Content Auditing & Optimization: Experience in conducting content audits and identifying areas for optimization and standardization.
• Portfolio: A robust portfolio that clearly demonstrates your UX content design process, problem-solving skills, and impact on user experience and business objectives.

Preferred Skills:

• Fintech Experience: Prior experience working within the financial technology sector.
• Content Operations: Familiarity with Content Operations principles, workflows, and best practices for scaling content production.
• AI & Automation Tools: Experience or strong interest in leveraging AI and automation tools for content creation, localization, and efficiency.
• Localization Processes: Understanding or experience working with localization workflows and global content strategies.
• Design Systems: Experience contributing to or working with established Design Systems and style guides.

📝 Enhancement Note: The requirement for "systems thinking" and interest in "Content Design systems, Content Operations and AI" strongly suggests that candidates who can demonstrate experience in operationalizing content, building scalable frameworks, or improving content workflows will be highly competitive. The portfolio requirement is critical and should showcase not just writing samples but also evidence of strategic thinking and process improvement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A minimum of 3-5 comprehensive case studies showcasing your UX content design process for complex digital products, ideally within a regulated industry like finance.
• Problem-Solution-Impact: Each case study should clearly articulate the user problem, the content solution you designed, and the measurable impact on user behavior, business goals, or operational efficiency.
• Process Documentation: Evidence of how you approach content strategy, user research integration, content modeling, and cross-functional collaboration within your case studies.
• Systemic Thinking Examples: Showcase instances where you've contributed to or developed content systems, style guides, or frameworks that promote consistency and scalability.
• Tools & Technologies: Briefly mention the tools and technologies used (e.g., Figma, Sketch, content management systems, collaboration platforms), highlighting your proficiency and how they supported your process.

Process Documentation:

• Demonstrate an understanding of how to document content workflows, from ideation and creation to review, localization, and implementation.
• Provide examples of how you've contributed to or maintained content style guides, tone of voice guidelines, and Content Design Systems.
• Illustrate your approach to content audits and how you use data and user feedback to inform process improvements.
• Showcase experience in collaborating with localization teams and ensuring content is adapted effectively for different markets.

📝 Enhancement Note: The emphasis on "Content Design systems, Content Operations and AI" implies that the portfolio should go beyond just showcasing polished UI copy. It should also highlight how candidates have thought about the process of content creation and management at scale, demonstrating an ability to build and maintain robust content ecosystems. Candidates with experience in building or contributing to Content Design Systems or demonstrating systemic approaches to content will be highly valued.

💵 Compensation & Benefits

Salary Range: While not explicitly provided, for a Senior UX Content Designer in Berlin with 5-10 years of experience, a competitive salary range would typically fall between €65,000 and €85,000 annually, depending on specific experience, negotiation, and N26's internal compensation bands.

Benefits:

• Competitive personal development budget to foster skill enhancement.
• Work-from-home budget for setting up an optimal remote workspace.
• Discounts on fitness and wellness memberships to support employee well-being.
• Access to language learning apps to support professional growth.
• Subsidies for public transportation.
• N26 Premium subscription for personal bank accounts, extendable to friends and family.
• An additional day of annual leave for each year of service, rewarding loyalty.
• A relocation package with visa support for eligible candidates requiring relocation to Berlin.

Working Hours: Standard full-time hours, typically 40 hours per week, with potential for hybrid work flexibility.

📝 Enhancement Note: Based on industry benchmarks for Senior UX Content Designer roles in Berlin, Germany, and considering N26's positioning as a prominent tech company, the estimated salary range is derived from publicly available data for similar roles and experience levels in the region. Benefits are extensive and reflect a strong commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech) - N26 is a leading digital bank, disrupting traditional banking with technology and design.

Company Size: N26 has a team of over 1,500 employees, indicating a large, established, yet agile tech organization. This size suggests opportunities for significant impact and exposure to complex operational challenges.

Founded: N26 was founded in 2013. This relatively recent founding date means the company culture is likely dynamic, innovative, and tech-forward, prioritizing digital solutions and agile methodologies.

Team Structure:

• The UX team is multidisciplinary, comprising over 40 professionals in Product Design, User Research, UX Content Design, and Design Operations.
• UX Content Designers are distributed across various cross-functional teams, focusing on different product verticals.
• The UX team operates within the larger Product & UX organization.
• This specific role reports to a Design Manager within the UX Content team.

Methodology:

• N26 emphasizes a data-driven approach, using user insights and analytics to inform design and content decisions.
• Agile and cross-functional collaboration are core to their product development processes.
• A focus on user-centricity, inclusivity, and accessibility guides their design and content efforts.
• There is a clear interest in leveraging technology, including AI and automation, to enhance processes and scale operations.

Company Website: https://n26.com/en-eu/careers/positions/7442988?gh_jid=7442988

📝 Enhancement Note: N26's positioning as a fintech disruptor implies a fast-paced, innovative, and collaborative environment. The UX team's structure suggests that this role will involve significant cross-functional interaction and a need to influence product development from a content strategy and operations perspective. The company's focus on technology and design means that operational efficiency and scalable solutions are likely highly valued.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" position, indicating a level of autonomy, expertise, and leadership within the UX Content Design discipline. It implies the expectation to not only execute but also to strategize, mentor junior colleagues (implicitly), and drive process improvements. The role requires a deep understanding of content operations and the ability to influence broader content strategy and systems.

Reporting Structure: The Senior UX Content Designer will report to a Design Manager. This structure provides guidance and oversight while allowing for significant independence in day-to-day work and project execution. Collaboration with peers in UX, Product, Legal, and Engineering is a key aspect of the role.

Operations Impact: The role has a direct impact on the customer experience by ensuring clear, inclusive, and user-centric content. Operationally, it impacts efficiency and consistency by developing content systems, frameworks, and advocating for best practices. By partnering with Marketing and Localization, the role contributes to a unified brand voice across all markets, directly influencing customer perception and engagement. The focus on AI and scalable solutions also points to a long-term impact on operational efficiency and cost-effectiveness in content production.

Growth Opportunities:

• Discipline Leadership: Opportunity to shape and advance the UX Content Design discipline at N26, potentially leading initiatives in content strategy, systems, and operations.
• Skill Specialization: Deepen expertise in areas like Content Operations, AI for content, and advanced localization strategies through direct involvement in relevant projects.
• Cross-functional Influence: Gain broader experience by collaborating across various departments (Product, Marketing, Legal, Engineering), enhancing understanding of the end-to-end business.
• Mentorship: As a senior member, there's potential to mentor junior designers and contribute to team development.
• Career Progression: Potential to move into roles like Lead UX Content Designer, Design Manager, or specialize further in Content Strategy or Operations.

📝 Enhancement Note: The "Senior" title, combined with responsibilities like "driving the discipline's strategy" and "developing content systems," points towards a role with significant growth potential. Candidates should view this as an opportunity to not just execute but to architect and optimize content operations within a leading fintech company, paving the way for leadership roles in content strategy or operations.

🌐 Work Environment

Office Type: N26 operates in a hybrid work model. This means employees will have the opportunity to work from home and from the office, promoting flexibility and work-life balance. The Berlin office is likely a modern, collaborative workspace designed to foster innovation.

Office Location(s): The primary office location for this role is Berlin, Germany. Berlin is a major European tech hub, offering a vibrant startup ecosystem and excellent infrastructure.

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration through scheduled office days and effective use of digital communication tools for remote interactions.
• Operations Tools & Technology: Employees will have access to modern design and collaboration tools, likely including Figma, Jira, Confluence, and specialized content management or AI platforms.
• Team Interaction: Opportunities for in-person interaction with colleagues in the Berlin office, alongside regular virtual meetings and syncs with distributed team members. This fosters knowledge sharing and team cohesion.

Work Schedule: Standard full-time working hours (approximately 40 hours per week) are expected, with flexibility inherent in the hybrid model. This schedule allows for dedicated time for focused work, collaboration, and personal commitments, crucial for roles involving deep work like content design and process optimization.

📝 Enhancement Note: The hybrid nature of the work environment at N26 suggests a culture that values autonomy and flexibility, balanced with the need for in-person collaboration. For a role focused on operationalizing content and building systems, this environment would facilitate both deep work and necessary stakeholder engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio to assess your experience and fit. Be prepared to highlight your most relevant UX content design and operational contributions.
• Hiring Manager Interview: Discussion focused on your experience, approach to UX content design, and understanding of content strategy and operations.
• Portfolio Presentation & Technical Interview: A key stage where you'll present a case study from your portfolio, demonstrating your problem-solving skills, process, and impact. Expect questions on how you'd handle specific scenarios related to content systems, localization, or AI.
• Cross-functional Team Interviews: Interviews with peers from Product, Engineering, or other relevant departments to assess collaboration, communication, and cultural fit.
• Final Interview: Potentially with a senior leader to discuss your strategic vision and alignment with N26's goals.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your capabilities in UX content design, content strategy, and operational thinking (systems, scalability).
• Focus on Process & Impact: For each project, clearly outline the problem, your strategic approach, the process you followed (including research, ideation, iteration), the specific content solutions, and the measurable impact or outcomes. Quantify results whenever possible.
• Highlight Systems & Operations: Explicitly showcase any work related to content systems, style guides, content audits, process improvements, or the use of AI/automation. Explain how you contributed to scalability and efficiency.
• Storytelling: Frame your projects as compelling narratives. Explain the context, your role, the challenges, and how your solutions addressed them.
• Tailor to N26: Research N26's products, brand voice, and target audience. Be prepared to explain how your skills and experience align with their specific needs and their focus on fintech and digital banking.

Challenge Preparation:

• Content Scenario: You might be given a brief to redesign content for a specific feature or user flow. Focus on user needs, brand voice, clarity, and inclusivity.
• Process Improvement Task: Be ready to discuss how you would approach improving a specific content workflow, building a new content system, or integrating AI into content processes.
• Strategic Thinking: Prepare to answer questions about how you would drive content strategy, measure content effectiveness, or advocate for UX content within a cross-functional team.

📝 Enhancement Note: Given the role's emphasis on "Content Design Systems," "Content Operations," and "AI," candidates must ensure their portfolio and interview responses clearly demonstrate not just design skills but also a strategic, operational mindset. The ability to articulate how they build scalable, efficient, and high-quality content processes will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and N26's design team structure). Sketch is also a possibility.
• Collaboration & Documentation: Jira, Confluence, Slack, Microsoft Teams for project management, team communication, and documentation.
• Content Management Systems (CMS): Familiarity with CMS platforms is likely beneficial, though specific N26 tools may not be publicly disclosed.
• Translation Management Systems (TMS): Experience working with or understanding TMS for localization workflows.

Analytics & Reporting:

• User Analytics: Proficiency with tools like Google Analytics, Amplitude, or Mixpanel to understand user behavior and inform content decisions.
• A/B Testing Tools: Experience with tools for testing content variations to optimize user engagement and conversion rates.
• Data Visualization Tools: Familiarity with tools like Tableau or Looker for presenting data insights.

CRM & Automation:

• CRM: While not a direct CRM role, understanding how content integrates with customer journeys managed in CRMs (like Salesforce, HubSpot) can be advantageous.
• Automation Tools: Exposure to or interest in AI-driven content tools and automation platforms for content creation, review, or deployment.
• Integration Platforms: Understanding how content systems integrate with other product development or marketing platforms.

📝 Enhancement Note: The role requires a strong command of standard UX design tools and a keen interest in emerging technologies like AI for content. Candidates should be prepared to discuss how they leverage data and various tools to improve content quality, consistency, and operational efficiency. The mention of "AI and Localization tools" is a key indicator of the technology focus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through clear, accessible, and relevant content.
• Data-Driven: Decisions are informed by user research, analytics, and performance metrics, ensuring content is effective and impactful.
• Collaboration: A strong belief in working together across disciplines (UX, Product, Engineering, Legal, Marketing, Localization) to achieve shared goals.
• Efficiency & Scalability: A drive to optimize processes, build robust systems, and leverage technology (like AI) to deliver high-quality content consistently and efficiently.
• Inclusivity & Accessibility: A dedication to creating content that is welcoming and usable by everyone, regardless of background or ability.
• Innovation: A forward-thinking approach, embracing new technologies and methodologies to improve product experiences and operational workflows.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with product teams, ensuring content is an integral part of the design process from the outset.
• Open Communication: Regular feedback loops and transparent communication with stakeholders across various departments.
• Process Improvement Culture: An environment that encourages the identification and implementation of improvements to content workflows and systems.
• Knowledge Sharing: Active participation in sharing best practices, learnings, and insights within the UX team and across the wider organization.

📝 Enhancement Note: N26's emphasis on "technology and design," "user-centricity," and "diversity" suggests a culture that values innovation, collaboration, and a data-informed approach. For a Senior UX Content Designer, this means being comfortable working in a fast-paced, cross-functional environment, advocating for best practices, and actively contributing to the operational excellence of content.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic & Tactical Work: Effectively managing time between driving content strategy, developing systems, and executing hands-on content design for various projects.
• Cross-functional Alignment: Ensuring consistent understanding and adoption of content standards and strategies across diverse teams with potentially different priorities.
• Scaling Content Operations: Developing and implementing scalable solutions for content creation, localization, and management in a rapidly growing digital bank.
• Integrating AI & New Technologies: Successfully exploring and integrating AI and other emerging tools into content workflows while maintaining quality and ethical standards.
• Navigating a Regulated Industry: Ensuring content compliance and accuracy within the sensitive domain of financial services, working closely with Legal and Compliance.

Learning & Development Opportunities:

• Content Operations Specialization: Gain in-depth experience in building and managing content systems, workflows, and operational frameworks.
• AI in Content: Explore cutting-edge applications of AI in content design, personalization, and automation.
• Fintech Product Design: Deepen understanding of the unique challenges and opportunities in designing for financial products.
• Global Content Strategy: Enhance skills in internationalization and localization by working closely with global teams.
• Leadership Development: Opportunities to mentor junior designers and contribute to shaping the future of the UX Content Design discipline at N26.

📝 Enhancement Note: The role presents significant opportunities to tackle complex operational challenges within content design, particularly around scaling, AI integration, and cross-functional alignment. These challenges are framed as growth opportunities, allowing candidates to develop highly sought-after skills in modern content operations.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a content system for a new feature launch at N26, considering scalability and localization?" (Focus on process, tools, and cross-functional input.)
• "Describe a time you advocated for the value of UX Content Design within a cross-functional team. What was the outcome?" (Highlight communication, persuasion, and impact.)
• "How do you balance user needs with business requirements and regulatory constraints when designing content for financial products?" (Emphasize user-centricity, data, and collaboration with Legal.)
• "What are your thoughts on leveraging AI in UX content design? How would you explore its integration at N26?" (Showcase understanding of current trends and a thoughtful, ethical approach.)

Company & Culture Questions:

• "What excites you about N26's mission and its approach to digital banking?" (Research N26's values, recent product launches, and market position.)
• "How do you contribute to an inclusive and collaborative team environment, especially in a hybrid setting?" (Connect with N26's DEI statement and your personal collaboration style.)
• "How do you stay updated on best practices in UX content design and content operations?" (Demonstrate continuous learning.)

Portfolio Presentation Strategy:

• Structure Your Narrative: Choose a project that best illustrates your end-to-end process, strategic thinking, and operational contributions (e.g., building a component of a content system).
• Quantify Your Impact: Use metrics to demonstrate the success of your projects (e.g., improved conversion rates, reduced error rates, increased user satisfaction).
• Showcase Your Process: Clearly explain how you arrived at your solutions, including research, user flows, content modeling, and iteration based on feedback.
• Highlight Systems Thinking: If possible, use a project that involved creating or improving content systems, style guides, or scalable frameworks.
• Be Prepared for Q&A: Anticipate questions about your design choices, challenges encountered, and how you'd apply your learnings to N26's context.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating strategic thinking, process optimization capabilities, and a deep understanding of how content operations support a scalable and user-centric product development lifecycle. Candidates should be ready to articulate their experience with content systems, localization, and the potential of AI in content.

📌 Application Steps

To apply for this Senior UX Content Designer position:

• Submit your application through the N26 careers portal, ensuring your CV highlights relevant experience in UX content design and operations.
• Customize Your Portfolio: Curate your portfolio to prominently feature 3-5 projects that showcase your strategic approach to UX content design, your experience with content systems and operational scalability, and your impact.
• Tailor Your Resume: Emphasize keywords from the job description such as "UX Content Design," "Content Strategy," "Content Systems," "Scalability," "Localization," "AI," and "Fintech." Quantify achievements where possible.
• Prepare Your Portfolio Presentation: Practice walking through a selected case study, focusing on your process, strategic contributions, and measurable outcomes, especially any related to process improvement or system building.
• Research N26: Understand N26's products, target audience, brand voice, and recent company news to tailor your answers and demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.