Screens UI Tech

📍 Job Overview

Job Title: UI Screens Tech

Company: WPP Production

Location: Sunnyvale, California USA

Job Type: Contractor, Full-Time

Category: Production Operations / Technical Support

Date Posted: April 08, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Provides essential technical support for UI screen captures and on-device video recordings used in marketing materials and animation reference.

• Manages and maintains a secure, up-to-date inventory of devices for creative and production teams, ensuring operational readiness.

• Collaborates closely with Marcom, creative, and production teams to fulfill daily device needs and support Workshop sessions.

• Acts as a key point of contact for troubleshooting technical issues related to devices and content production workflows.

• Facilitates the efficient use of technology and equipment within a cross-functional production environment.

📝 Enhancement Note: This role is critical for ensuring the smooth execution of content production workflows, particularly for marketing and animation assets that rely on accurate device representations. The emphasis on a secure lab and device ecosystem management suggests a need for strong organizational skills and a proactive approach to technical asset lifecycle.

📈 Primary Responsibilities

• Capture high-quality screenshots and on-device video recordings for marketing collateral, internal references, and animation department needs.

• Set up, configure, and maintain a secure lab environment housing a diverse range of mobile and computing devices.

• Ensure all devices within the lab are updated with the latest software builds, firmware, and necessary applications.

• Provide direct technical support to creative, production, and Marcom teams regarding device functionality and content capture.

• Track, manage, and maintain the lifecycle of the device ecosystem, including inventory, deployment, and retrieval.

• Diagnose and resolve technical issues promptly, whether on-site or remotely, to minimize production downtime.

• Assist in guiding and shaping the localization production process for various media, including print, interactive, and video.

• Distribute and retrieve equipment as needed across Bay Area offices, ensuring timely delivery.

• Collaborate effectively with cross-functional teams to understand their technical requirements and provide proactive solutions.

• Maintain meticulous records of device status, usage, and support activities.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on technical work (device management, capture) and operational support (troubleshooting, lab maintenance, process guidance). The mention of "Workshop sessions" implies a need for flexibility and readiness to support ad-hoc project needs.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in a technical field, media production, or a related area is highly beneficial.

Experience: Minimum of 5 years supporting production teams in a technical capacity, with a strong emphasis on device management and content capture.

Required Skills:

• Proven experience in providing technical support to creative and production teams.

• Strong troubleshooting skills with the ability to diagnose and resolve issues quickly and efficiently.

• Hands-on experience with current video capturing practices and technologies relevant to content production.

• Demonstrated ability in tracking, managing, and maintaining an ecosystem of devices.

• Excellent problem-solving skills with a track record of delivering operational support to diverse teams.

• Strong collaboration and communication skills for effective cross-functional work.

• High level of organization and meticulous attention to detail.

• Proficiency in Adobe Photoshop for image manipulation and asset preparation.

Preferred Skills:

• Basic understanding of video production principles and animation workflows.

• Experience with localization processes and guiding production workflows across different media types.

• Basic understanding of coding or scripting for potential automation or advanced troubleshooting.

📝 Enhancement Note: The "5 years of supporting production teams in some sort of technical capacity" is a key requirement. This suggests the role is not entry-level and requires practical, hands-on experience within a production environment, rather than purely IT support. The preferred skills in localization and scripting indicate opportunities for growth and specialization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of technical support scenarios resolved, highlighting problem-solving methodologies.

• Examples of device management systems or processes implemented, showcasing organizational efficiency.

• Case studies of content capture projects (screenshots, video) for marketing or reference purposes, illustrating attention to detail and quality.

• Documentation of workflow improvements or efficiency gains achieved through technical support or device management.

Process Documentation:

• Showcase understanding of workflow design for content capture and device deployment.

• Examples of implemented systems for tracking device inventory and usage.

• Documentation of troubleshooting processes and resolution strategies for common technical issues.

• Evidence of contribution to process optimization within a production or creative environment.

📝 Enhancement Note: While a formal portfolio may not be explicitly requested, candidates should be prepared to discuss specific examples from their experience that demonstrate the required technical support, device management, and problem-solving skills. Highlighting practical applications and quantifiable results will be crucial.

💵 Compensation & Benefits

Salary Range: $47 - $53 per hour. This range is based on the provided information and reflects an hourly rate for a contract position. Regional adjustments for Sunnyvale, California, a high-cost-of-living area known for its tech industry, are factored into this estimate.

Benefits:

• Competitive benefits package (details to be provided by the hiring organization).

• Opportunity to work with cutting-edge technology and global brands within WPP.

• Exposure to diverse projects in content production, marketing, and animation.

• Potential for professional development and skill enhancement in a dynamic production environment.

Working Hours: Standard 40-hour work week, with a requirement for on-site presence Monday through Friday. Weekend work may be required during launch periods.

📝 Enhancement Note: The hourly pay rate of $47-$53/hr for Sunnyvale, CA, suggests a mid-to-senior level technical support role, particularly for a contract position. The benefits package is noted as competitive, which is standard for contract roles, but specific details would need to be confirmed. The on-site requirement is firm, with flexibility for weekend work during critical periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: Advertising, Marketing, Production, Technology. WPP Production is a unified global production company within WPP, bringing together various content producers, studios, and craft experts. They leverage human craft and technology to deliver multi-channel content at scale, focusing on AI-driven marketing.

Company Size: Part of WPP, a global leader in advertising and marketing services. WPP itself is a very large organization with tens of thousands of employees worldwide. WPP Production likely operates as a significant division with a substantial workforce dedicated to global production capabilities.

Founded: WPP was founded in 1982. WPP Production is a more recent consolidation of existing production entities.

Team Structure:

• The UI Screens Tech will likely be part of a broader Production Operations or Technical Support team within WPP Production.

• This team will collaborate closely with Marcom (Marketing Communications) creatives, broader creative teams, and animation departments.

Methodology:

• Focus on data-driven insights and efficiency in content creation and delivery.

• Emphasis on combining human craft with next-generation technology, including AI.

• Borderless collaboration is a core principle, facilitated by technology and integrated teams.

• Agile and responsive production workflows designed for an "always on" marketing world.

Company Website: https://www.wppproduction.com/

📝 Enhancement Note: WPP Production's positioning as a unified global production company within the larger WPP entity suggests a dynamic, fast-paced environment. The emphasis on human craft augmented by technology, especially AI, indicates a forward-thinking culture that values both traditional skills and innovation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level technical specialist. It requires significant hands-on experience (5+ years) and the ability to manage a complex ecosystem of devices and support diverse creative teams. It's a critical operational support function rather than a strategic GTM role.

Reporting Structure: The UI Screens Tech will report to a manager within the Production Operations or Technical Support function. They will work closely with various creative and Marcom teams, acting as a key technical liaison.

Operations Impact: This role directly impacts the efficiency and quality of marketing content creation by ensuring creative teams have the necessary tools and support. By maintaining the device lab and providing troubleshooting, the UI Screens Tech minimizes production bottlenecks and ensures assets are accurately represented, contributing to the successful delivery of marketing campaigns.

Growth Opportunities:

• Specialization: Deepen expertise in device management, specific content capture technologies, or localization workflows.

• Technical Leadership: Potential to move into a Lead Technical Support role, managing a team or a more complex technical infrastructure.

• Process Improvement: Opportunity to contribute to the development and refinement of production workflows and device management strategies.

• Cross-functional Exposure: Gain broader experience by working with different creative disciplines and potentially contributing to larger WPP initiatives.

📝 Enhancement Note: While not a direct GTM operations role, the "Operations" aspect is in managing the technical infrastructure and support that enables GTM content creation. Growth opportunities lean towards technical specialization within production environments rather than sales or revenue operations strategy.

🌐 Work Environment

Office Type: Hybrid working model, with teams expected in the office approximately three days a week. However, this specific role requires full-time on-site presence Monday through Friday due to the technical and confidential nature of the work.

Office Location(s): Sunnyvale, California, United States. This location is within the heart of Silicon Valley, suggesting access to a vibrant tech ecosystem. The role may also involve picking up and distributing equipment across offices in the Bay Area.

Workspace Context:

• A dedicated, secure lab environment for housing and utilizing a variety of devices.

• Collaborative workspaces that facilitate interaction with creative, production, and Marcom teams.

• Access to necessary productivity and creative software tools.

• The environment demands a high degree of organization and adherence to security protocols due to confidential project work.

Work Schedule: Primarily Monday to Friday, 40 hours per week. Flexibility is required for potential weekend work during critical launch periods.

📝 Enhancement Note: The "hybrid" description in the general company policy contrasts with the specific on-site requirement for this role. This is a crucial detail for candidates to note, emphasizing the hands-on and potentially sensitive nature of the work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and application to assess experience against the 5-year technical support requirement and familiarity with devices/production.

• Technical Interview: Discussion of troubleshooting methodologies, experience with video capture and device management, and proficiency with required software (e.g., Adobe Photoshop, productivity suites). Candidates may be asked to describe how they would set up a secure device lab.

• Hands-on Assessment/Case Study: Potential for a practical exercise involving device setup, troubleshooting a simulated issue, or demonstrating content capture techniques. This could also involve explaining a past project where they managed a device ecosystem.

• Cross-functional/Team Interview: Assessment of collaboration and communication skills. Candidates will discuss how they work with creative teams and manage diverse stakeholder needs.

• Hiring Manager Interview: Final discussion focusing on role fit, career aspirations, and understanding of WPP's production environment.

Portfolio Review Tips:

• Technical Support Examples: Be prepared to detail specific instances where you resolved complex technical issues for production or creative teams. Quantify impact if possible (e.g., reduced downtime by X%).

• Device Management: Showcase your approach to managing an inventory of devices, including tracking, updates, and security. Describe any systems or processes you've implemented.

• Content Capture: Provide examples of screenshots or video captures you've created for marketing or reference. Highlight attention to detail, resolution, and adherence to specifications.

• Workflow Contributions: Explain how you've contributed to improving production workflows or operational efficiency through your technical support.

• Software Proficiency: Be ready to discuss your experience with Photoshop and relevant productivity tools in practical scenarios.

Challenge Preparation:

• Anticipate questions about managing a "secure lab" and the protocols involved.

• Prepare to discuss your experience with "localization" processes if applicable, even at a basic level.

• Understand the core function of WPP Production and how this role supports its mission.

• Be ready to articulate your problem-solving process for technical issues on devices.

📝 Enhancement Note: The emphasis on a "secure lab" and "confidential nature" suggests that interviewers will probe into candidates' understanding of data security and discretion when handling proprietary materials and devices.

🛠 Tools & Technology Stack

Primary Tools:

• Device Ecosystem: A wide range of mobile devices (smartphones, tablets) and potentially computers, requiring management and maintenance.

• Content Capture Tools: Software and hardware for taking high-resolution screenshots and on-device video recordings.

• Operating Systems: Experience with various mobile OS (iOS, Android) and desktop OS (Windows, macOS).

Analytics & Reporting:

• Inventory Management Software: Potentially used for tracking devices, their status, and assignments.

• Productivity Tools:

  • Quip: For documentation, collaboration, and task management.
  • Box: For secure file sharing and storage of captured assets.
  • Numbers, Keynote, Pages: Apple's productivity suite for data, presentations, and documents.

CRM & Automation:

• Adobe Photoshop: Essential for image editing, cropping, and preparing screenshots for marketing materials.

• Basic Scripting/Coding (Plus): Understanding of scripting languages (e.g., Python, Bash) could be beneficial for automating device checks or repetitive tasks.

📝 Enhancement Note: While specific CRM or automation platforms aren't listed, the core requirement is proficiency in managing a diverse device fleet and using productivity tools for documentation and asset handling. Adobe Photoshop is explicitly mentioned as a required skill for asset preparation.

👥 Team Culture & Values

Operations Values:

• Craft Excellence: A commitment to high-quality output in all content creation and technical support endeavors.

• Innovation & Technology: Embracing new technologies, including AI, to enhance human craft and production capabilities.

• Collaboration: Fostering a borderless, cross-functional working environment where teams support each other.

• Efficiency & Scalability: Delivering multi-channel content systems at scale, optimizing processes for speed and effectiveness.

• Detail-Oriented: A strong focus on accuracy and meticulousness in all tasks, from device management to content capture.

Collaboration Style:

• Cross-functional Integration: Working closely with Marcom, creative, and production teams to understand and meet their technical needs.

• Proactive Support: Anticipating potential technical issues and providing solutions before they impact workflows.

• Knowledge Sharing: Willingness to share technical expertise and best practices with team members and stakeholders.

• Feedback Loop: Openness to receiving and providing constructive feedback to improve processes and outcomes.

📝 Enhancement Note: The company culture emphasizes a blend of traditional craft with modern technological advancements. For this role, it means valuing meticulous execution of technical tasks while being open to new tools and methods for content capture and device management.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing a Diverse Device Fleet: Keeping a wide array of devices updated, functional, and secure across various software versions.

• Balancing On-site Needs with Hybrid Model: The specific requirement for full-time on-site presence may create a dynamic tension with the broader company's hybrid approach, requiring clear communication.

• Supporting Confidential Projects: Ensuring the security and confidentiality of sensitive marketing materials and device data.

• Rapid Technology Evolution: Staying current with the latest mobile device technologies, software updates, and content capture best practices.

• Meeting Tight Deadlines: Supporting production teams during critical launch periods may involve working under pressure and potentially extended hours.

Learning & Development Opportunities:

• Advanced Device Management: Gaining expertise in managing complex device ecosystems, potentially through specialized training or certifications.

• Content Production Technologies: Deepening knowledge of advanced video capture techniques, screen recording software, and related editing workflows.

• Localization Processes: Developing a stronger understanding of localization workflows and how technical assets contribute to global campaigns.

• Scripting and Automation: Learning basic scripting to automate tasks related to device management or data collection.

• Exposure to Global Production: Understanding how WPP Production operates globally and contributing to large-scale, international content projects.

📝 Enhancement Note: The challenges are rooted in the practicalities of managing physical assets and technical workflows within a demanding creative industry. Growth opportunities are geared towards deepening technical expertise and understanding the broader production landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for setting up and maintaining a secure lab for electronic devices, especially for confidential projects." (Focus on security protocols, inventory management, and access control.)

• "How would you approach troubleshooting a device that is not capturing high-quality video or screenshots?" (Detail your diagnostic steps, common issues, and solutions.)

• "Can you walk us through a time you supported a production team with their technical device needs? What was the challenge, and how did you resolve it?" (Highlight problem-solving, communication, and impact.)

Company & Culture Questions:

• "What interests you about WPP Production and this specific role?" (Connect your skills and interests to WPP's mission and the job description.)

• "How do you see your role contributing to the creation of marketing materials and animation references?" (Emphasize the impact of your technical support on creative output.)

Portfolio Presentation Strategy:

• Quantify Impact: Whenever possible, use numbers to illustrate your achievements (e.g., "reduced device downtime by X%", "supported Y number of production teams").

• Showcase Process: For device management or troubleshooting scenarios, walk through your steps clearly. Use diagrams or flowcharts if helpful.

• Highlight Key Tools: Be ready to demonstrate your proficiency with Photoshop, Quip, Box, and other relevant tools through examples.

• Address Localization: If you have any experience, even basic, in localization, be prepared to discuss it. If not, express enthusiasm for learning.

• On-site Commitment: Clearly reiterate your understanding and commitment to the full-time on-site requirement.

📝 Enhancement Note: Interviewers will be looking for a candidate who is not only technically proficient but also highly organized, detail-oriented, and capable of working independently in a dedicated on-site role. Demonstrating an understanding of the creative production lifecycle will be a significant advantage.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the WPP Production careers portal.

• Resume Optimization: Tailor your resume to highlight your 5+ years of technical support experience within production environments. Specifically, call out experience with device management, video/screen capture, troubleshooting, and proficiency with Adobe Photoshop and listed productivity tools. Use keywords from the job description.

• Portfolio Preparation: Compile specific examples of your work that demonstrate your technical support capabilities, device management processes, and any content capture projects. Be ready to discuss these in detail during interviews.

• Interview Practice: Prepare to answer behavioral and situational questions focused on troubleshooting, collaboration, and managing technical assets. Practice articulating your problem-solving process and your commitment to the on-site work requirement.

• Company Research: Familiarize yourself with WPP Production's mission, values, and its role within the larger WPP organization. Understand their focus on global content production, human craft, and technology integration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.