Retail Framer - Part Time

📍 Job Overview

Job Title: Retail Framer - Part Time

Company: Michaels Stores

Location: Fairfax, Virginia, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: April 28, 2026

Experience Level: 0-2 years

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• A key aspect involves building strong customer relationships through personalized design consultations and ensuring sales and production targets are met for custom framing orders.

• Responsibilities include maintaining the visual presentation and stock levels of the ready-made frame department and other assigned store areas.

• The position requires efficient operation of the cash register and adherence to all company policies and procedures, including safety and shrink prevention programs.

📝 Enhancement Note: While the role title is "Retail Framer," the core responsibilities and skills align with a blend of customer-facing sales, specialized product knowledge (custom framing), and general retail operations. The "Part Time" designation indicates flexibility in scheduling, common in retail environments.

📈 Primary Responsibilities

• Foster strong customer relationships by actively engaging with shoppers and understanding their custom framing needs, utilizing sales techniques to drive custom framing orders and meet sales targets.

• Execute custom framing orders with a high degree of quality, precision, and adherence to delivery timelines, ensuring customer satisfaction.

• Maintain the visual merchandising standards and inventory integrity of the ready-made frame department, including SISO (Special In Store Orders) and Directed Replenishment processes.

• Provide friendly, efficient customer service, assisting customers with locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Uphold Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and operational standards.

• Actively participate in and support shrink and safety programs, contributing to a secure and accident-free work environment.

• Collaborate effectively with team members during truck un-load and stocking processes, ensuring adherence to truck standards and budget parameters.

• Accurately operate the cash register and execute all cash handling procedures to company standards, including processing transactions and managing change.

• Assist with and execute Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The core responsibilities emphasize a direct customer interaction model, blending sales, service, and operational execution. The mention of "Elevated ABC Deliver" suggests a specific customer engagement methodology the company employs, focusing on building rapport and delivering a premium framing experience.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a foundational understanding of basic math and measurement is implied.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer skills for POS operations and potential order entry.

• Basic measuring skills for accurate custom framing measurements.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized product environment.

• Experience in actively selling products or services, demonstrating an ability to influence purchasing decisions.

• Familiarity with visual merchandising principles.

• Experience with inventory management and stock replenishment.

📝 Enhancement Note: The "0-2 years" experience level suggests the role is entry-level or requires limited prior specialized experience, with on-the-job training provided for framing equipment and sales techniques. The emphasis on "basic" skills indicates a focus on foundational abilities rather than advanced technical expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this retail role, candidates are encouraged to highlight examples of customer engagement and problem-solving in their resume or during the interview.

• Demonstrating an understanding of sales processes and how to convert customer needs into solutions is beneficial.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical.

• Candidates should be prepared to discuss how they follow established workflows for customer transactions, order fulfillment, and store maintenance.

📝 Enhancement Note: For a part-time retail role, a traditional operations portfolio is unlikely. The focus will be on demonstrating practical skills and process adherence through resume points and interview responses. The "SOPs" mention is key for understanding process expectations.

💵 Compensation & Benefits

Salary Range: Based on the "Part Time" designation, 0-2 years experience, and the retail industry in Fairfax, Virginia, the estimated hourly wage would likely fall between $12.00 - $16.00 per hour. This estimate is derived from general retail wage data for entry-level positions in similar geographic areas, considering the specialized skills involved in custom framing.

Benefits:

• Health insurance (medical, dental, and vision) - Typically available for part-time employees based on hours worked, though eligibility criteria may apply.

• Paid time off - Accrual rates and eligibility will vary based on hours worked and company policy.

• Tuition assistance - A valuable benefit for professional development.

• Generous employee discounts - A significant perk for employees of a retail company.

• Other benefits as detailed by Michaels Companies Inc.

Working Hours: The role is designated as Part Time. Actual hours will vary and may include nights, weekends, and early mornings, consistent with retail operational needs. The listed "40" hours in the raw data likely refers to a standard full-time work week, but this position is explicitly part-time.

📝 Enhancement Note: Salary is estimated as it was not provided. The benefits listed are common for part-time retail roles, though specific eligibility and accrual details would need to be confirmed with Michaels. The "40" working hours is noted as potentially misleading for a part-time role and is clarified.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer of arts, crafts, and home decor products, operating over 1,300 stores.

Company Size: Large (Over 10,000 employees). This indicates a structured corporate environment with established processes and career paths.

Founded: 1973. With a long history, Michaels has a well-established brand and operational framework.

Team Structure:

• The role is within a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Specialist).

• Collaboration is expected with fellow sales associates, stock associates, and cashiers.

Methodology:

• Emphasis on customer-centric sales and service ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Focus on visual merchandising and maintaining store presentation standards.

• Processes include sales transactions, order fulfillment, inventory management, and stock replenishment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's size and longevity suggest a stable work environment with defined operational procedures. The culture likely balances customer service excellence with efficient retail operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Skill Development. This role provides a foundation in retail operations, customer service, and a specific craft (framing).

Reporting Structure: Reports directly to store management, such as a Department Specialist, Assistant Manager, or Store Manager.

Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Contributes to store operational efficiency through accurate order fulfillment, merchandising, and stock management.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, sales, and production techniques.

• Retail Advancement: Potential to move into roles like Sales Associate, Key Holder, Assistant Manager, or Store Manager within Michaels.

• Cross-Training: Opportunities to learn other store functions, such as visual merchandising or inventory management.

• Leadership Potential: For high performers, opportunities to take on more responsibility within the store or potentially in corporate roles related to merchandising or operations over time.

📝 Enhancement Note: The growth path is typical for retail: starting in a specialized role and progressing through general retail management or developing deeper expertise in a specific area like custom framing.

🌐 Work Environment

Office Type: Public retail store setting. This means a dynamic, customer-facing environment.

Office Location(s): Fairfax-13061 Fair Lakes Shopping Ctr Ste 100, Fairfax, Virginia. The store is located in a shopping center, implying accessibility and customer traffic.

Workspace Context:

• The primary workspace is the retail floor and the custom framing area.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring safe operation.

• Collaboration occurs with other store team members, fostering a team-oriented atmosphere.

• The environment is climate-controlled, with the exception of some stock rooms.

Work Schedule: Part-time schedule, requiring flexibility to work nights, weekends, and early mornings. This is typical for retail and allows for various scheduling arrangements.

📝 Enhancement Note: The work environment is hands-on and customer-focused, with specific safety considerations related to framing equipment. The flexible schedule is characteristic of part-time retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resume and application will be assessed for relevant experience and skills.

• Phone Screen/Initial Interview: A brief conversation with hiring management to assess basic qualifications, availability, and cultural fit.

• In-Person Interview: This will likely involve a conversation with the store manager or department specialist, focusing on customer service skills, problem-solving abilities, and understanding of the framing role.

• Practical Assessment (Potential): May include a brief demonstration of basic measuring skills or a scenario-based question about customer interaction.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on:
  • Resume: Clearly list any experience with customer service, sales, or hands-on crafts. Highlight specific achievements, such as exceeding sales goals or positive customer feedback.
  • Interview: Be prepared to discuss specific examples of how you've handled challenging customer situations, how you approach sales, and your understanding of basic measurement and precision.
  • Enthusiasm: Express genuine interest in the custom framing aspect of the role and the opportunity to help customers bring their creative visions to life.

Challenge Preparation:

• Customer Scenarios: Be ready to discuss how you would handle a customer who is unsure about framing options, has a specific budget, or needs a solution quickly.

• Problem-Solving: Prepare to talk about how you would address a mistake in an order or a customer complaint.

• Teamwork: Discuss how you contribute to a positive team environment and support your colleagues.

📝 Enhancement Note: The interview process is geared towards assessing practical skills, customer service aptitude, and cultural fit for a retail environment, rather than formal operations documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially custom order entry. Familiarity with retail POS systems is beneficial.

• Custom Framing Equipment: This includes specialized tools such as a glass cutter, mat cutter (likely automated or semi-automated), framing tools (e.g., staple guns, jointers), and a heat press for mounting or sealing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

Analytics & Reporting:

• Basic reporting may be accessed via the POS system for sales performance tracking.

CRM & Automation:

• While not a formal CRM role, customer relationship building is a core component.

• Omni channel systems for managing online orders and in-store pickup.

📝 Enhancement Note: The technology stack is primarily focused on retail operations, point-of-sale, and specialized custom framing equipment. Proficiency in basic computer skills and a willingness to learn specific equipment operation are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building relationships through personalized service and quality framing solutions.

• Creativity & Passion: Encouraging a creative environment where employees can help customers express themselves.

• Teamwork & Respect: Fostering a positive and supportive work environment where team members collaborate and respect each other.

• Efficiency & Accuracy: Performing tasks with precision, especially in custom framing, and adhering to operational procedures.

• Integrity: Upholding company values and ethical standards in all interactions.

Collaboration Style:

• Expected to be collaborative and supportive within the store team.

• Open communication with management and colleagues to ensure smooth operations and excellent customer service.

• Willingness to assist other team members and departments as needed.

📝 Enhancement Note: The company emphasizes a culture that blends creative expression with operational efficiency and strong customer relationships. Teamwork and respect are highlighted as core to the work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Needs and Production Timelines: Effectively managing customer expectations for custom framing while ensuring orders are completed accurately and on time.

• Mastering Framing Techniques: Learning and consistently applying precise framing techniques and operating specialized equipment safely.

• Handling Diverse Customer Requests: Adapting to a wide range of artistic styles, framing preferences, and budget constraints.

• Maintaining Store Standards: Consistently upholding visual merchandising and stock-keeping standards across the store, especially in the framing department.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales strategies.

• Product Knowledge: Deepening understanding of different framing materials, matting options, and preservation techniques.

• Customer Service Excellence: Developing advanced skills in customer engagement, consultative selling, and conflict resolution.

• Retail Operations: Gaining experience in various aspects of retail management, inventory control, and visual merchandising.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside core retail competencies, offering a unique blend of creative and operational growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on active listening, problem-solving, and customer satisfaction.)

• "How do you ensure accuracy when working with details, like measurements or order specifications?" (Highlight attention to detail and process adherence.)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?" (Showcase genuine interest in art, creativity, and customer service.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration and support.)

Portfolio Presentation Strategy:

• Prepare to discuss specific examples from your resume or past experiences that demonstrate:

  • Customer Interaction: How you've built rapport and solved customer problems.
  • Attention to Detail: Times you've ensured accuracy in tasks.
  • Sales Aptitude: How you've successfully recommended or sold products/services.
  • Teamwork: Your contributions to a team effort.

• Be ready to articulate your understanding of the custom framing process and your enthusiasm for learning it.

📝 Enhancement Note: Interview preparation should focus on behavioral questions and demonstrating practical skills relevant to customer service, sales, and operational accuracy, rather than technical operations metrics.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with tools or hands-on work. Quantify achievements where possible (e.g., "Assisted an average of X customers per hour," "Contributed to a Y% increase in custom framing sales").

• Highlight Relevant Skills: Emphasize "basic computer skills" and "basic measuring skills" as stated in the requirements. If you have experience with glass cutting, crafting, or art, be sure to mention it.

• Prepare for Behavioral Questions: Practice answering questions about customer service scenarios, teamwork, and problem-solving, drawing on any relevant past work or life experiences.

• Research Michaels: Understand their commitment to creativity, customer service, and their product offerings, particularly custom framing. Be ready to articulate why you are a good fit for their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.