PT Nights & Weekends Framer - Will Train!

📍 Job Overview

Job Title: PT Nights & Weekends Framer - Will Train!

Company: Michaels Stores

Location: Cincinnati-700 Eastgate S Dr Ste 100A, Ohio, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 10, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and providing professional framing solutions.

• The position requires maintaining store standards, including merchandising, stocking, and ensuring a safe, clean shopping experience.

• Opportunity to develop specialized skills in custom framing, operating specialized equipment, and direct customer sales.

📝 Enhancement Note: While the job title suggests a "Framer" role, the description heavily emphasizes customer interaction, sales, and general retail operations. This is a customer-facing position with a specific product focus, rather than a purely production-based framing role. The "Will Train!" aspect indicates a strong emphasis on entry-level candidates and on-the-job skill development.

📈 Primary Responsibilities

• Engage customers proactively to build relationships and understand their custom framing needs, utilizing the "Elevated ABC Deliver" methodology.

• Execute custom framing orders with a high degree of quality and ensure timely completion, adhering to Standard Operating Procedures (SOPs).

• Maintain and merchandise the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring the store is well-merchandised and adequately stocked.

• Operate the cash register accurately, execute cash handling procedures to company standards, and support overall shrink and safety programs.

• Participate actively in truck un-load and stocking processes, ensuring compliance with truck standards and budget adherence.

• Assist with Omni channel processes, demonstrating adaptability to various sales and fulfillment methods.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, operational tasks (stocking, merchandising), and adherence to company procedures (SOPs, safety, shrink programs). The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales.

🎓 Skills & Qualifications

Education: Not explicitly stated, but a high school diploma or equivalent is typically expected for entry-level retail positions.

Experience:

• Demonstrated ability to learn and apply new skills quickly, as indicated by "Will Train!"

Required Skills:

• Basic computer skills for operating point-of-sale (POS) systems and potentially inventory management software.

• Basic measuring skills essential for custom framing order accuracy.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

Preferred Skills:

• Previous retail experience, particularly in a sales or customer service capacity.

• Proven experience in selling products and/or services, demonstrating an ability to influence purchasing decisions.

• Familiarity with merchandising principles and store visual standards.

📝 Enhancement Note: The requirements lean towards foundational skills and a willingness to learn. While "framing equipment" and "glass cutter" are mentioned, the core requirement is the ability to learn and operate them, supported by basic measuring and computer skills. Retail and sales experience are noted as preferred, suggesting that candidates with these backgrounds may have an advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any projects or experiences that demonstrate problem-solving, customer interaction, or skill acquisition in past roles.

• For candidates with prior framing or visual display experience, showcasing examples of completed projects (e.g., photos of framed items, merchandising displays) could be beneficial.

• Demonstrate an understanding of process adherence, such as following SOPs for order completion and customer service protocols.

Process Documentation:

• Candidates should be prepared to discuss how they would follow established processes for custom framing orders, from initial customer consultation to final product delivery.

• Understanding and willingness to adhere to Standard Operating Procedures (SOPs) for all store functions, including sales, operations, and safety, is crucial.

• Ability to document customer orders accurately and communicate specifications clearly to production teams.

📝 Enhancement Note: Given the entry-level nature and "Will Train!" aspect, a formal portfolio is unlikely to be a strict requirement. However, candidates should be prepared to discuss their understanding of processes and their ability to learn and follow them. Any prior experience that demonstrates attention to detail, customer service, or technical aptitude will be valuable.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour.

Benefits:

• Health Insurance: Includes medical, dental, and vision coverage.

• Paid Time Off (PTO): For rest and personal time.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, beneficial for those interested in crafting and framing.

• Other Benefits: Details available at mikbenefits.com, likely including retirement savings plans and other wellness programs.

Working Hours: Part-time, with a requirement for working nights and weekends. The total weekly hours are not specified but are implied to be less than full-time (40 hours is mentioned as a reference for "working hours" but not necessarily the expectation for this specific part-time role).

📝 Enhancement Note: The salary range is typical for entry-level retail positions in the United States. The benefits package is comprehensive for a part-time role, offering significant value beyond hourly wages. The explicit mention of nights and weekends is a critical scheduling requirement for this part-time position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and custom framing.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This implies established corporate structures, training programs, and career paths.

Founded: 1973. With decades of experience, Michaels has a well-established brand and operational framework.

Team Structure:

• The Custom Framing team is likely a specialized unit within the larger retail store, working closely with sales associates and management.

• Reporting structure typically involves a Store Manager, Assistant Store Manager, and potentially a Framing Department Manager or Lead Associate, with the Framer reporting to one of these roles.

Methodology:

• Customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Emphasis on adherence to Standard Operating Procedures (SOPs) for consistency and compliance in all operations.

• Data-driven approach to inventory management (Directed Replenishment, SISO) and sales performance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a competitive retail landscape, emphasizing customer experience and product expertise. The culture likely values creativity, teamwork, and a commitment to providing excellent service. The large company size suggests structured training and clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate. This role is designed for individuals starting their careers in retail or looking to gain specific skills in custom framing and customer sales.

Reporting Structure: Typically reports to a Department Manager, Assistant Store Manager, or Store Manager, indicating a clear line of supervision and operational guidance.

Operations Impact: The role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing a positive shopping experience and well-merchandised environment. Accurate order fulfillment and quality craftsmanship contribute to repeat business and brand loyalty.

Growth Opportunities:

• Skill Specialization: Opportunity to become a skilled custom framer, mastering techniques and equipment, potentially leading to a Framing Specialist or Lead role.

• Sales Advancement: Develop strong sales and customer relationship skills, potentially progressing to sales associate roles with higher sales targets or commission opportunities.

• Operational Proficiency: Gain experience in various retail operations, including inventory management, merchandising, and POS systems, which can lead to roles like Key Holder, Assistant Manager, or Store Manager.

• Cross-departmental Learning: Potential to learn about other areas of the retail business, broadening skill sets for future career advancement within Michaels.

📝 Enhancement Note: This position serves as a strong foundation for a career in retail operations. The "Will Train!" aspect is a clear indicator that Michaels invests in developing its employees, offering pathways to more senior roles through skill acquisition and performance.

🌐 Work Environment

Office Type: Retail Store Environment. This is a customer-facing role within a public retail space.

Office Location(s): Cincinnati-700 Eastgate S Dr Ste 100A, Ohio. This location is a specific retail store.

Workspace Context:

• Customer Interaction: The primary workspace is the sales floor and the custom framing area, involving constant interaction with customers.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially inventory management tools.

• Team Interaction: Frequent collaboration with other store associates and management in a dynamic retail setting.

Work Schedule: Part-time, specifically requiring availability during nights and weekends. This schedule is essential for meeting customer demand during peak retail hours.

📝 Enhancement Note: The work environment is typical of a retail store, emphasizing customer engagement and dynamic operational demands. The framing shop area may involve specific safety considerations due to tools and materials. The required availability for nights and weekends is a key factor for candidates considering this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: A face-to-face interview at the store location. This will likely involve discussing customer service experience, problem-solving skills, and enthusiasm for the role and company.

• Skills Assessment: Practical demonstration or discussion of basic measuring skills, computer proficiency, and willingness to learn framing equipment operation.

• Cultural Fit: Assessment of attitude, teamwork, and alignment with Michaels' values.

Portfolio Review Tips:

• For this role, a traditional portfolio is unlikely. Instead, be prepared to discuss specific examples from past experiences that demonstrate:
  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Problem-Solving: How you handled a challenging customer situation or operational issue.
  • Learning Agility: Examples of how you quickly learned new skills or adapted to new processes.
  • Attention to Detail: Projects or tasks where precision was critical.

Challenge Preparation:

• Be ready for situational questions: "How would you handle a customer who is unhappy with their framing order?" or "Describe a time you had to work a busy weekend shift."

• Prepare to discuss your understanding of the importance of accuracy in measurements and order fulfillment.

• Demonstrate enthusiasm for learning new technical skills related to framing.

📝 Enhancement Note: The interview process for this entry-level role will focus more on behavioral questions, attitude, and aptitude rather than a formal portfolio review. Candidates should highlight their customer service skills and willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, returns, and managing customer accounts.

• Framing Equipment: Specialized tools for cutting mats, assembling frames, and securing artwork. This includes:

  • Glass Cutter: For precise glass sizing.
  • Mat Cutter: For cutting decorative and protective mats.
  • Heat Press: For specific mounting and finishing techniques.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Basic reporting capabilities through the POS system for sales tracking.

CRM & Automation:

• Customer Relationship Management (CRM) features integrated into the POS system for tracking customer orders and preferences.

• Potential use of Omni-channel fulfillment software for managing online orders fulfilled from the store.

📝 Enhancement Note: Proficiency with standard retail POS systems is expected. The core technical skills involve operating specific framing equipment, which the company will train. Familiarity with basic computer functions and measuring tools is essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value for Michaels, encouraging employees to embrace and foster creativity.

• Customer Focus: Prioritizing customer needs and ensuring a positive, helpful shopping experience.

• Teamwork & Respect: Collaborating effectively with colleagues and maintaining a positive, inclusive environment.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking ownership of responsibilities.

• Efficiency & Quality: Delivering high-quality work, whether in customer service or framing production, in a timely manner.

Collaboration Style:

• Emphasis on being helpful and supportive to both customers and fellow team members.

• Open communication is encouraged to resolve issues and ensure smooth store operations.

• Cross-training and assisting across departments during busy periods is common in retail environments.

📝 Enhancement Note: The culture at Michaels likely encourages a friendly, creative, and customer-oriented atmosphere. Team members are expected to contribute to a positive work environment and support each other in achieving store goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Pacing: Balancing customer service demands with production tasks in the framing department, especially during peak times.

• Skill Acquisition: Learning to operate specialized framing equipment and mastering precise measuring and cutting techniques.

• Customer Expectations: Managing diverse customer needs and expectations for custom framing projects, which can be highly personal.

• Weekend/Night Availability: Adapting to a work schedule that includes nights and weekends.

Learning & Development Opportunities:

• Framing Certification: Potential to gain recognized expertise in custom framing through company training.

• Sales Training: Enhanced skills in consultative selling and customer relationship management.

• Operational Skills: Development in visual merchandising, inventory control, and POS system management.

• Career Pathing: Opportunities to advance into key holder positions, supervisory roles, or management within the retail store.

📝 Enhancement Note: This role presents an excellent opportunity for individuals looking to develop hands-on skills and gain comprehensive retail experience. The challenges are manageable with training and a willingness to learn, while the growth opportunities are tangible within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach a customer who seems unsure about their framing needs?"

• Problem-Solving: "Imagine a customer needs a frame for an unusual-sized piece of art. What steps would you take?" or "What would you do if you made a mistake on a customer's order?"

• Teamwork: "Tell me about a time you worked effectively as part of a team." or "How do you handle disagreements with colleagues?"

• Motivation & Learning: "Why are you interested in working at Michaels, specifically in custom framing?" and "What are you hoping to learn in this role?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Understand their focus on creativity and customer experience.

• Be prepared to discuss why you are a good fit for a part-time role requiring weekend and evening availability.

Portfolio Presentation Strategy:

• As mentioned, a formal portfolio isn't expected. Instead, prepare concise, STAR method (Situation, Task, Action, Result) examples that highlight your customer service skills, problem-solving abilities, attention to detail, and ability to learn new technical skills.

• Be ready to verbally walk through a hypothetical framing order process, from initial customer inquiry to order completion.

📝 Enhancement Note: The interview will likely assess your soft skills, ability to learn, and cultural fit. Prepare specific examples that demonstrate your customer service aptitude and willingness to embrace the "Will Train!" opportunity.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, retail, sales, or technical aptitude. Use keywords like "customer engagement," "problem-solving," "attention to detail," "cash handling," and "technical skills."

• Prepare STAR Examples: Have 2-3 specific examples ready that showcase your customer service, problem-solving, and learning capabilities using the STAR method.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), values, and target customer base. Understand their commitment to creativity and customer experience.

• Availability Confirmation: Be clear and upfront about your availability for nights and weekends, as this is a critical requirement for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.