PT Framer evenings and weekends

📍 Job Overview

Job Title: PT Framer (Evenings and Weekends)
Company: Michaels Stores
Location: Store - 3419 Hillsboro Rd, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service
Date Posted: December 22, 2025
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.
• Key responsibilities include engaging customers to understand their framing needs and delivering tailored solutions.
• The position requires maintaining a high standard of store presentation, including the ready-made frame department and general sales floor.
• Operates within established Standard Operating Procedures (SOPs) to ensure quality, efficiency, and customer satisfaction.

📝 Enhancement Note: While the input data suggests "PT Framer," this role is deeply embedded within the broader retail operations of Michaels Stores. The emphasis on customer engagement, sales, and store presentation positions it as a customer-facing operational role within the retail sector, requiring skills in both direct customer interaction and in-store process management. The "evenings and weekends" specification directly impacts operational scheduling and resource allocation.

📈 Primary Responsibilities

• Engage with customers to uncover their framing needs and preferences, employing consultative selling techniques to recommend appropriate custom framing solutions.
• Build strong customer relationships by creating memorable framing experiences and delivering high-quality, on-time custom framing orders.
• Maintain the visual appeal and organization of the ready-made frame department, including SISO (Sales In Store Only) and Directed Replenishment processes.
• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock store environment.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.
• Support company-wide shrink and safety initiatives through diligent adherence to protocols and proactive awareness.
• Interact positively and respectfully with colleagues and customers, promoting organizational values and serving as a role model.
• Participate actively in truck un-loading and stocking processes to uphold store standards and operational efficiency.
• Operate the cash register accurately and execute cash handling procedures according to company standards.
• Acknowledge all customers, assist with product location, and offer solutions to meet their needs.
• Support and execute omni-channel processes, ensuring a seamless customer experience across all channels.

📝 Enhancement Note: The responsibilities listed go beyond basic framing tasks, integrating sales, customer relationship management, inventory maintenance, and omni-channel support. This indicates a role that requires a broad understanding of retail operations, with a specific focus on driving sales and customer loyalty through personalized framing services.

🎓 Skills & Qualifications

Education:

• No specific educational degree is mandated, aligning with entry-level retail positions. Emphasis is placed on practical skills and on-the-job learning.

Experience:

• 0-2 years of experience in a customer-facing or retail environment is ideal.
• Experience in sales or service-oriented roles is preferred, demonstrating an ability to engage with and assist customers effectively.

Required Skills:

• Basic Computer Skills: Essential for operating point-of-sale systems, accessing product information, and potentially basic order entry.
• Basic Measuring Skills: Crucial for accurately measuring artwork and selecting appropriate frame sizes and materials.
• Framing Equipment Operation: Ability to learn and safely operate framing machinery, such as mat cutters and assembly tools.
• Glass Cutter Operation: Proficiency in using a glass cutter for custom framing applications.
• Customer Service Excellence: Demonstrated ability to provide friendly, helpful, and solution-oriented service to a diverse customer base.
• Cash Handling: Accuracy and responsibility in managing financial transactions at the point of sale.
• Positive Attitude & Team Collaboration: A willingness to work collaboratively with team members and maintain a positive demeanor, even during busy periods or challenging interactions.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, understanding store operations, merchandising, and customer flow.
• Sales Experience: Proven ability to engage customers, identify needs, and recommend products or services that lead to sales.
• Relationship Building: Aptitude for developing rapport with customers, fostering loyalty, and encouraging repeat business.
• Problem-Solving: Ability to identify customer needs or operational issues and propose effective solutions.
• Merchandising: An eye for visual presentation and the ability to maintain attractive product displays.

📝 Enhancement Note: The required skills highlight a blend of technical proficiency with framing tools and essential soft skills for customer engagement and retail operations. The preference for sales and retail experience suggests that candidates who can immediately contribute to sales targets and understand store dynamics will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, demonstrating practical skills through examples during the interview is highly beneficial.
• Process Documentation: Candidates may be asked to describe how they would approach a specific framing consultation or how they ensure accuracy in measurements and order details.
• System Understanding: Familiarity with point-of-sale (POS) systems and basic computer applications is expected.

Process Documentation:

• Candidates should be prepared to articulate their understanding of operational processes, such as customer engagement workflows, order fulfillment steps, and inventory management basics.
• Examples of how they have followed procedures to ensure quality and efficiency in previous roles would be advantageous.

📝 Enhancement Note: For an entry-level PT Framer role, a formal portfolio is unlikely to be a strict requirement. However, candidates can strengthen their application by being prepared to discuss their understanding of key retail processes, their ability to follow instructions, and their approach to customer interaction and problem-solving, drawing on any relevant past experiences.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position in the United States, the hourly wage will likely align with federal and state minimum wage laws, potentially with a slight premium based on experience and location. For entry-level retail roles in the United States, a typical range could be $12-$17 per hour. This estimate is based on general retail industry compensation data for similar roles, considering the location (Hillsboro Rd, likely in a metropolitan or suburban area with moderate cost of living) and the part-time nature of the position.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.
• Paid Time Off (PTO): Earned time off for vacation, sick days, or personal needs.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products, fostering creativity and cost savings for employees.
• Other Benefits: Potential for additional benefits such as retirement savings plans (e.g., 401k), employee assistance programs, and opportunities for advancement.

Working Hours:

• This is a part-time position, with a focus on evenings and weekends. The estimated working hours are around 20 hours per week. Specific schedules will vary based on store needs and employee availability, requiring flexibility to cover peak shopping times.

📝 Enhancement Note: The salary estimate is based on general retail industry benchmarks for part-time, entry-level positions in the US. Actual compensation will be determined by local market conditions, the specific store's needs, and the candidate's qualifications. The listed benefits are derived directly from the provided company information and are standard for many large retail organizations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, providing a wide range of supplies for creative projects, hobbies, and celebrations. Company Size: Michaels operates over 1,300 stores across the US and Canada, employing a significant number of individuals, placing it in the large enterprise category. Founded: Founded in 1973, Michaels has a long-standing history in the retail sector, with its headquarters in Irving, Texas.

Team Structure:

• Operations Team: The PT Framer will be part of the store's operational team, working closely with other sales associates, department specialists (like framers), and under the supervision of store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).
• Reporting: This role typically reports to the Framing Department Manager or the Store Manager, depending on the store's hierarchy.
• Cross-functional Collaboration: Collaboration is essential with all store staff to ensure smooth operations, customer assistance across departments, and efficient handling of tasks like truck unloads and stocking.

Methodology:

• Customer-Centric Approach: The company emphasizes a strong focus on customer experience, encouraging team members to engage, assist, and build relationships.
• Process Adherence: Operations are guided by Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all store functions.
• Teamwork & Support: A culture of mutual support and collaboration is promoted, encouraging team members to help each other meet store goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture centered around creativity, customer engagement, and operational efficiency within a large retail footprint. The PT Framer role is integral to this by directly impacting customer experience and driving sales within a specialized department. The company's long history suggests a stable operational framework and established procedures.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within retail operations. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and specialized retail functions like custom framing.

Reporting Structure: The PT Framer typically reports to the Framing Department Manager or the Store Manager. This structure provides direct supervision and guidance, crucial for learning operational procedures and customer service standards.

Operations Impact: The PT Framer directly impacts store operations by:

• Driving Sales: Through consultative selling of custom framing services and upselling related products.
• Enhancing Customer Experience: By providing personalized service, solving customer needs, and creating a positive shopping environment.
• Maintaining Operational Standards: Ensuring the framing department and store are well-organized, stocked, and safe.
• Supporting Team Goals: Contributing to overall store performance metrics, including sales, shrink reduction, and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunities to master custom framing techniques, learn about different art media, and enhance sales and customer service skills.
• Advancement within Store: Potential to move into full-time roles, become a Framing Department Lead, or transition into other store leadership positions (e.g., Assistant Manager) with demonstrated performance and commitment.
• Cross-Departmental Experience: Exposure to various aspects of retail operations, potentially leading to roles in visual merchandising, inventory management, or specialized departments.
• Company-Wide Opportunities: Michaels' large network of stores may offer opportunities for relocation or advancement at other locations.

📝 Enhancement Note: This role offers a clear path for growth within the retail sector, starting with foundational skills and progressing to more specialized or leadership roles. The emphasis on customer interaction and sales within a creative environment provides unique development opportunities.

🌐 Work Environment

Office Type: This is a retail store environment, not a traditional office. The PT Framer will work on the sales floor and within the dedicated framing shop area of a Michaels store.

Office Location(s): The specific location is Store - 3419 Hillsboro Rd, United States. This indicates a physical retail presence requiring on-site work.

Workspace Context:

• Collaborative Environment: The workspace involves constant interaction with customers and colleagues, fostering a team-oriented atmosphere.
• Tools & Technology: Access to framing equipment (mat cutters, assembly tools), glass cutters, point-of-sale (POS) systems, and basic computer terminals.
• Team Interaction: Regular communication and collaboration with other store associates and management to ensure smooth operations and customer satisfaction.

Work Schedule:

• The schedule is part-time, with a specific focus on evenings and weekends. This requires flexibility to cover operational needs during peak customer traffic times. The role involves standing for extended periods and physical tasks.

📝 Enhancement Note: The work environment is dynamic, customer-focused, and hands-on. It requires adaptability to fluctuating customer traffic, physical stamina, and a positive attitude in a public-facing setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An initial review of the application to assess basic qualifications, availability, and alignment with role requirements.
• In-Person Interview: This will likely involve meeting with the Framing Department Manager or Store Manager.
• Key Discussion Points:
  • Customer Service Philosophy: How you approach customer interactions, problem-solving, and building rapport.
  • Framing Interest/Aptitude: Enthusiasm for custom framing and willingness to learn the craft.
  • Availability: Confirmation of ability to work evenings and weekends as required.
  • Teamwork: Examples of how you collaborate with others.
  • Basic Skills Demonstration: Potentially a brief assessment of measuring skills or understanding of basic math/computer tasks.
• Potential Assessment: May include a short practical exercise related to measuring or describing a customer service scenario.

Portfolio Review Tips:

• For this role, a formal portfolio is generally not required. However, candidates can prepare by:
  • Highlighting Relevant Experience: Emphasize any past customer service, sales, or hands-on craft-related experiences on your resume.
  • Preparing Anecdotes: Have specific examples ready to share about how you've handled challenging customer situations, solved problems, or contributed to a team's success.
  • Demonstrating Enthusiasm: Show genuine interest in Michaels, the creative arts, and the custom framing service.
  • Articulating Skills: Be ready to clearly explain your basic computer and measuring skills and your ability to learn new equipment.

Challenge Preparation:

• Be prepared for scenario-based questions. For example: "A customer is unsure about the best framing for a valuable piece of art. How would you assist them?" or "How would you handle a situation where a customer is unhappy with their framing order?"
• Think about how you would ensure accuracy and quality in your work, and how you would contribute to a positive team environment.

📝 Enhancement Note: The interview process for this entry-level role will focus on assessing soft skills, customer service aptitude, and the ability to learn. Candidates should prepare to articulate their experiences and demonstrate a proactive, customer-focused approach.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, assembly tools, specialized framing machines, and potentially a heat press.
• Glass Cutter: For custom glass sizing.
• Measuring Tools: Tape measures, rulers, and calipers for precise measurements.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing customer history.
• Basic Computer Systems: For accessing company information, training modules, and potentially managing inventory or orders.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a dedicated CRM role, interaction with customers and order history through the POS system contributes to customer relationship building.
• Omni-channel Support: Familiarity with processes that link online and in-store experiences.

📝 Enhancement Note: The technology stack for this role is primarily focused on the tools of the trade for custom framing and the standard retail POS systems. Proficiency in these specific tools, coupled with the ability to learn and adapt to new equipment, is key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment that celebrates creativity and aims to inspire customers and employees alike.
• Customer Focus: A strong emphasis on providing exceptional service, building relationships, and exceeding customer expectations.
• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive work environment.
• Integrity & Respect: Upholding ethical standards and treating everyone with respect, fostering an inclusive atmosphere.
• Efficiency & Quality: Commitment to performing tasks accurately, efficiently, and to a high standard, especially in custom framing.

Collaboration Style:

• Cross-functional Integration: Associates are expected to collaborate across departments to assist customers, manage inventory, and support store-wide initiatives.
• Process Review & Feedback: Openness to feedback and a willingness to learn from colleagues and management to improve processes.
• Knowledge Sharing: Sharing best practices for customer service, framing techniques, and operational efficiency.

📝 Enhancement Note: The culture at Michaels is geared towards a creative, customer-centric, and collaborative retail environment. Team members are encouraged to be enthusiastic, helpful, and to work together to uphold the company's brand and operational standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Managing customer consultations, order fulfillment, store duties, and stocking simultaneously, especially during peak hours.
• Customer Expectations: Meeting the diverse and sometimes complex needs of customers seeking custom framing solutions.
• Learning Curve: Mastering the technical skills for framing equipment and understanding product offerings.
• Physical Demands: The role requires standing for long periods, lifting, and repetitive motions.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing techniques, materials, and design principles.
• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.
• Retail Operations Knowledge: Gain practical experience in inventory management, merchandising, and POS operations.
• Career Progression: Potential to advance within Michaels' retail structure through dedicated effort and skill development.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. Overcoming challenges involves strong time management, a customer-first mindset, and a commitment to continuous learning.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle an upset customer regarding a framing order?"
• Problem-Solving: "A customer needs a frame for an unusual-sized artwork. What steps would you take?"
• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal."
• Learning Aptitude: "This role requires learning to operate specific equipment. How do you approach learning new technical skills?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"
• "What do you know about our custom framing services?"
• "How do you think your skills would contribute to our team?"
• "What are your thoughts on working evenings and weekends?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on preparing clear, concise examples from your past experiences that demonstrate your customer service, problem-solving, and teamwork abilities.
• Be ready to articulate your understanding of basic measuring and computer skills and your eagerness to learn framing equipment.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a willingness to learn, and an understanding of the retail environment. Be ready with specific examples that highlight your capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels careers page.
• Resume Optimization: Ensure your resume clearly highlights any customer service, retail, sales, or hands-on/craft-related experience. Use keywords from the job description like "customer engagement," "sales," "problem-solving," and "teamwork."
• Prepare for Interview: Review common retail interview questions, especially those related to customer service and problem-solving. Be ready to discuss your availability for evenings and weekends.
• Research Michaels: Familiarize yourself with Michaels' products, services (particularly custom framing), and company values to demonstrate genuine interest.
• Practice Explaining Skills: Be prepared to verbally explain your basic computer and measuring skills and your ability to learn and operate new equipment safely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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