PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Phoenix, AZ, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: March 06, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on customer engagement and sales within a retail environment, specifically in the custom framing department.

• It involves direct customer interaction to understand needs, propose solutions, and execute custom framing orders with a strong emphasis on quality and timely delivery.

• Key aspects include managing inventory, maintaining visual merchandising standards, and operating specialized equipment within the framing shop.

• The position requires adherence to operational procedures, including sales transactions, stocking, and safety protocols, contributing to overall store performance.

📝 Enhancement Note: This role is classified as "PT Custom Framer" within Michaels Stores, indicating a part-time, on-site position focused on a specialized service within a retail setting. The core function revolves around customer service, sales, and the technical execution of custom framing. It is not a traditional Revenue Operations, Sales Operations, or GTM role in the B2B SaaS context but rather a customer-facing retail operations position. The enhancements will reflect this retail operations focus.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and foster strong customer relationships by understanding their artistic vision and translating it into compelling custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers, drive sales, and achieve personal designer sales and production targets.
  • Proactively assist customers in locating products, providing solutions, and enhancing their shopping experience.

• Custom Framing Execution:

  • Accurately complete custom framing orders, ensuring a high degree of quality craftsmanship and adherence to delivery timelines.
  • Operate specialized framing equipment, including mat cutters and potentially other machinery, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including managing in-stock levels and visual merchandising.

• Store Operations & Merchandising:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.
  • Maintain a safe, clean, and clutter-free store environment, contributing to a positive shopping atmosphere.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.
  • Operate the cash register and execute cash handling procedures with accuracy and integrity.
  • Support company-wide shrink and safety programs through diligent execution of daily tasks.

• Omni-channel Support:

  • Assist with and execute various omni-channel processes as required, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The primary responsibilities have been structured to highlight the distinct operational functions within a retail custom framing context. This includes customer relationship management, specialized production/craftsmanship, and general retail operational duties like merchandising and inventory management. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and communication tools.

• Basic Measuring Skills: Competency in accurate measurement for framing purposes.

• Equipment Operation: Ability to learn and operate framing equipment and a glass cutter safely and effectively.

• Customer Service Excellence: Proven ability to engage customers, build rapport, and provide solutions.

• Adherence to Procedures: Strong ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Team Collaboration: Willingness to work collaboratively with team members and support store operations.

Preferred Skills:

• Retail Sales Experience: Prior experience in selling products or services directly to customers.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles is a plus.

• Visual Merchandising: Understanding of how to present products attractively to drive sales.

• Cash Handling Proficiency: Experience with POS systems and accurate cash management.

📝 Enhancement Note: The skills section emphasizes the blend of customer service, technical framing abilities, and basic retail operational proficiencies. The "0-2 Years" experience level suggests that foundational skills and a willingness to learn are prioritized over extensive prior experience, making it accessible for entry-level candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" in the traditional sense (e.g., process flow diagrams, system architecture) is not expected for this role, candidates are encouraged to showcase examples of:
  • Customer Service Success Stories: Anecdotes or examples demonstrating how they built rapport, solved customer problems, or exceeded expectations in previous roles.
  • Sales Achievements: If applicable, metrics or examples of exceeding sales targets or contributing to team sales goals.
  • Process Improvement Suggestions: Examples of how they identified an inefficiency in a previous role and proposed or implemented a solution, even in a simple retail context.
  • Quality of Work Examples: If possible, visual examples or descriptions of high-quality work produced (e.g., well-executed projects, organized displays).

Process Documentation:

• Candidates should demonstrate an understanding of the importance of following established processes, such as:
  • Workflow Adherence: Ability to follow step-by-step instructions for custom framing orders, from consultation to completion.
  • Implementation & Automation: While not directly responsible for automation, demonstrating an aptitude for efficiently using tools (like POS systems or framing software) to streamline tasks.
  • Measurement & Analysis: Understanding how individual contributions (sales, quality) impact store-level metrics and performance.

📝 Enhancement Note: For a retail operational role like this, the "portfolio" is less about formal documentation and more about demonstrating practical skills and a proactive mindset through examples. The focus shifts to tangible outcomes and process adherence relevant to a customer-facing, hands-on position.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Programs to support ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, highly valuable for art and craft enthusiasts.

• 401(k) Plan: Retirement savings plan with potential company match.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

Working Hours:

• This is a part-time position, with hours typically ranging from 15-25 hours per week.

• The schedule will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

• Flexibility in scheduling is often required to meet business demands.

📝 Enhancement Note: Salary is estimated based on publicly available data for similar part-time retail roles in Phoenix, AZ, considering the specified experience level. Benefits highlight the comprehensive offerings for both full-time and part-time employees at Michaels, as mentioned in the company description.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Retail (Arts & Crafts, Home Decor, Custom Framing): Michaels operates within the dynamic retail sector, focusing on a creative customer base. This industry demands excellent customer service, visual presentation, and an understanding of product trends. The custom framing aspect adds a specialized service component.

Company Size:

• Large Enterprise (Over 10,000 employees globally): Michaels is a significant player in the North American retail market, with over 1,300 stores. This size implies established operational structures, training programs, and career development pathways, but also requires adaptability within a large corporate framework.

Founded:

• 1973: With a long history, Michaels has a well-established brand presence and a deep understanding of its customer base. This longevity suggests stability and a proven business model.

Team Structure:

• Store-Level Operations: The PT Custom Framer will be part of a store team led by Store Managers, Assistant Store Managers, and potentially Department Specialists (like a Framing Expert or Visual Merchandiser).

• Reporting: Typically reports to the Store Manager or an Assistant Store Manager responsible for framing operations and sales.

• Cross-functional Collaboration: Works closely with other store associates, including cashiers, stock associates, and sales floor team members, to ensure smooth store operations and excellent customer service across all departments.

Methodology:

• Customer-Centric Approach: All operations are geared towards enhancing the customer experience, from initial greeting to product selection and post-purchase support.

• Process-Driven Execution: Reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, inventory management, and safety.

• Data-Informed Merchandising: While not directly analyzing large datasets, decisions on product placement and display are influenced by sales performance and visual merchandising standards.

Company Website:

• https://www.michaels.com/

📝 Enhancement Note: The company context has been fleshed out to reflect Michaels' position as a large retail entity. The emphasis is on how this impacts the daily work of a PT Custom Framer, including the structure of store teams and the importance of following established retail operational methodologies.

📈 Career & Growth Analysis

Operations Career Level:

• Entry-Level / Associate: This role is positioned at the entry level within the retail operational framework. It provides foundational experience in customer service, sales, specialized craft execution, and general store operations. It's an excellent starting point for individuals interested in retail careers.

Reporting Structure:

Operations Impact:

• The role directly impacts store revenue through custom framing sales and by contributing to overall store sales via excellent customer service and maintaining store presentation.

• High-quality framing services and positive customer interactions enhance brand loyalty and repeat business, contributing to the store's success and the company's reputation.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, design, and customer consultation.

• Advancement within Store: Potential progression to roles like Lead Custom Framer, Visual Merchandiser, Sales Associate, Key Holder, Assistant Store Manager, or Store Manager.

• Specialization: Opportunity to develop deep expertise in custom framing, potentially leading to roles within the Artistree manufacturing division or specialized design positions.

• Cross-Training: Exposure to various store functions, providing a well-rounded retail operational background.

📝 Enhancement Note: This section details the growth trajectory within a retail environment, moving beyond a simple job description to outline potential career paths and the development of specialized skills relevant to the operations of a retail business like Michaels.

🌐 Work Environment

Office Type:

• Public Retail Store Setting: The primary work environment is a customer-facing retail store. This means constant interaction with the public and a dynamic, fast-paced atmosphere.

Office Location(s):

• Phoenix, AZ (Store - 35035 North Valley Pkwy): Specific store location details are provided. Accessibility and local community engagement are key aspects.

Workspace Context:

• Customer Interaction Hub: The framing counter and sales floor serve as primary workstations, requiring excellent interpersonal skills and a welcoming demeanor.

• Specialized Workshop: The frame shop area is a dedicated workspace with specialized tools and materials (glass cutter, heat press, mat cutters). This requires attention to detail, safety consciousness, and organization.

• Collaborative Environment: Works closely with a team of fellow retail associates, fostering a collaborative atmosphere to achieve store goals and provide comprehensive customer service.

Work Schedule:

• Flexible Part-Time: Hours are part-time, with a need for flexibility to cover various shifts, including nights, weekends, and early mornings, as dictated by store operating hours and customer traffic patterns.

• Dynamic Pace: The environment can be fast-paced, especially during peak shopping times, requiring the ability to multitask and manage time effectively while maintaining quality standards.

📝 Enhancement Note: This section emphasizes the unique aspects of a retail work environment, including the customer-facing nature, the specialized workshop area, and the flexible, often non-traditional, work schedule common in retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application, followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: Typically includes meeting with the Store Manager or Assistant Store Manager. This often involves a tour of the store, discussion of responsibilities, and behavioral questions.

• Skills Assessment: May include a practical demonstration of basic measuring skills, an understanding of customer service scenarios, or a discussion about handling specific framing requests.

• Situational Questions: Questions will focus on how you would handle common retail situations, customer interactions, and framing challenges.

• Cultural Fit: Assessment of how well you align with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Focus on Relevant Examples: While a formal portfolio isn't required, be prepared to discuss:

  • Customer Service Scenarios: Examples of how you've handled difficult customers, built rapport, or gone the extra mile.
  • Problem-Solving: Instances where you identified a customer need and provided a creative or effective solution.
  • Quality of Work: If you have personal projects or past work that demonstrates attention to detail and craftsmanship (even non-framing related), be ready to describe them.
  • Sales Aptitude: How you approach encouraging sales or upselling services.

• Prepare Talking Points: Have specific examples ready for common interview questions.

Challenge Preparation:

• Customer Service Role-Play: Be prepared for a scenario where you might need to interact with a "customer" (interviewer) to understand their framing needs.

• Problem-Solving Scenarios: Anticipate questions about how you would handle a customer complaint, a production delay, or a complex framing request.

• Product Knowledge Demonstration: While extensive product knowledge isn't expected initially, showing enthusiasm for learning about framing materials and design is beneficial.

📝 Enhancement Note: The application and interview process for this retail role is tailored to assess practical skills, customer service aptitude, and cultural fit, rather than deep operational process documentation or complex system analysis.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially tracking custom order details.

• Custom Framing Software/System: Used to design frames, calculate pricing, generate work orders, and track order status.

• Mat Cutter & Framing Equipment: Specialized tools for cutting mats, assembling frames, and finishing custom pieces.

• Glass Cutter: For precisely cutting glass or acrylic to size for framed artwork.

• Heat Press (Potentially): Used for certain types of mounting or finishing processes.

Analytics & Reporting:

• Sales Reports: Access to basic sales performance data for the framing department and individual performance metrics.

• Inventory Management Systems: Tools to track stock levels of framing materials, mats, and hardware.

CRM & Automation:

• Customer Relationship Management (CRM) Features within POS/Framing System: To store customer preferences, order history, and contact information for personalized service and follow-up.

• Order Tracking Systems: To monitor the progress of custom framing orders from initiation to completion.

📝 Enhancement Note: The technology stack for this role is highly specific to the retail and custom framing industry, focusing on tools that directly support sales transactions, order fulfillment, and customer interaction, rather than enterprise-level operational software.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where artistic expression and innovative solutions are encouraged, both for customers and team members.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and a welcoming atmosphere.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing services that meet or exceed customer expectations.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive shopping experience for everyone.

• Integrity & Accountability: Upholding ethical standards in all transactions and taking responsibility for individual and team performance.

Collaboration Style:

• Supportive & Helpful: Team members are encouraged to assist each other in serving customers, completing tasks, and maintaining store standards.

• Communication-Oriented: Open communication is key to managing workflow, addressing customer needs, and resolving issues effectively.

• Shared Goals: A collective effort towards achieving sales targets, maintaining store appearance, and ensuring customer loyalty.

📝 Enhancement Note: The team culture and values are aligned with Michaels' brand identity as a creative hub, emphasizing customer engagement, quality, and a collaborative spirit within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Technical Skill Acquisition: Learning to operate framing equipment and mastering intricate framing techniques requires practice and attention to detail.

• Pace of Retail: Adapting to the fast-paced nature of retail, especially during peak seasons or promotional periods.

• Inventory Management: Ensuring adequate stock of framing supplies while minimizing waste and overstock.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized skills in custom framing design, material selection, and construction techniques.

• Sales & Customer Service Skills: Enhancing abilities in consultative selling, relationship building, and conflict resolution.

• Retail Operations Knowledge: Gaining experience in visual merchandising, inventory control, POS operation, and store management basics.

• Product Knowledge: Deepening understanding of art, photography, and various framing materials and preservation methods.

• Potential for Advancement: Opportunities to move into leadership roles within the store or explore other areas of the company.

📝 Enhancement Note: This section outlines the typical challenges faced in a hands-on retail role and highlights the specific learning and development opportunities available, focusing on skill acquisition relevant to both the immediate role and potential future career growth within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" Be ready to explain your approach to de-escalation and problem-solving.

• Sales Approach: "How would you approach a customer who seems unsure about their framing needs?" Focus on consultative selling and understanding their goals.

• Problem-Solving: "Imagine a customer's custom frame order is delayed. What steps would you take?" Emphasize communication, honesty, and finding solutions.

• Teamwork: "Tell me about a time you worked effectively as part of a team." Highlight collaboration and shared responsibility.

Company & Culture Questions:

• Company Knowledge: "What do you know about Michaels and our custom framing services?" Research the company's mission, values, and the specifics of their framing offerings.

• Motivation: "Why are you interested in this PT Custom Framer role specifically?" Connect your skills and interests to the job requirements and the company's creative focus.

• Values Alignment: "How do you embody creativity and customer focus in your work?" Be prepared to give examples that align with Michaels' stated values.

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't standard, prepare 2-3 concise stories that showcase your:

  • Customer Service Success: A time you made a customer happy or solved a problem.
  • Quality of Work: An example of a project (personal or professional) where you paid close attention to detail and achieved a high-quality result.
  • Sales Aptitude: How you've contributed to sales or helped a customer make a purchase decision.

• Enthusiasm for Craft: Express genuine interest in the art of framing and helping customers preserve their cherished items.

📝 Enhancement Note: Interview preparation advice is tailored to the specific demands of a retail operational role, focusing on behavioral questions, customer service scenarios, and demonstrating a passion for the craft and the company's mission.

📌 Application Steps

To apply for this PT Custom Framer position:

• Submit Your Application: Complete the online application form thoroughly via the provided link.

• Tailor Your Resume: Highlight any experience in customer service, sales, visual merchandising, or hands-on craftwork. Use keywords such as "customer engagement," "sales support," "quality control," "visual presentation," and "equipment operation."

• Prepare Your "Portfolio" Stories: Mentally rehearse 2-3 specific examples demonstrating your customer service skills, attention to detail, and ability to contribute to sales, as discussed in the interview preparation section.

• Research Michaels: Familiarize yourself with Michaels' brand, their custom framing services, and their commitment to creativity and customer satisfaction. Understand their core values.

• Practice Interview Responses: Review common retail interview questions and prepare clear, concise answers that showcase your relevant skills and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions tailored for a retail operations role. All details should be verified directly with Michaels Stores during the application or interview process.