PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer
Company: Michaels Stores
Location: Dublin, California, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service
Date Posted: December 13, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing consultations, acting as a key point of contact for creative solutions.
• Drive sales and production targets by effectively understanding customer needs and translating them into high-quality, custom-framed artwork or objects.
• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs) and ensuring a safe, clean, and well-merchandised store environment.
• Execute all aspects of the customer transaction, from initial consultation and order placement to cash handling and product fulfillment, ensuring a positive customer experience.

📝 Enhancement Note: While the provided description focuses on a retail associate role, the "Custom Framer" title and emphasis on "creating a memorable framing solution" suggest a specialized function within the retail environment. This role requires a blend of customer service, sales, and technical framing skills. The "PT" designation clearly indicates a part-time, on-site position.

📈 Primary Responsibilities

• Engage with customers to understand their framing needs, offering expert advice on materials, styles, and preservation techniques to create tailored solutions.
• Execute custom framing orders with precision and adherence to quality standards, ensuring timely completion and customer satisfaction.
• Operate and maintain framing equipment, including glass cutters and heat presses, safely and efficiently.
• Manage inventory for the ready-made frame department, including SISO (Shop In, Sell Out) and Directed Replenishment processes, ensuring product availability and visual appeal.
• Provide exceptional customer service by assisting shoppers with product location, offering solutions, and maintaining a welcoming store environment.
• Process customer transactions accurately using the cash register, adhering to all cash handling and security procedures.
• Support loss prevention and safety initiatives by following established protocols and maintaining a secure and hazard-free workspace.
• Participate actively in truck un-loading and stocking processes, ensuring adherence to store standards and efficient inventory management.
• Assist with and understand Omni-channel processes, such as online order fulfillment or customer pick-ups.

📝 Enhancement Note: The responsibilities highlight a hands-on role with direct customer interaction, sales responsibilities, and operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement methodology specific to Michaels.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for retail roles of this nature, though not explicitly stated.

Experience:

• 0-2 years of experience in a customer-facing role, preferably in retail.
• Experience in custom framing, art consultation, or a related creative service is a plus.

Required Skills:

• Customer Service Excellence: Ability to build rapport, actively listen, and provide solutions to meet customer needs.
• Basic Measuring Skills: Proficiency in accurately measuring artwork and materials for framing.
• Basic Computer Skills: Familiarity with POS systems and basic computer operations for order entry and inventory management.
• Framing Equipment Operation: Ability to safely and effectively use framing tools, including glass cutters and potentially heat presses.
• Cash Handling Proficiency: Accurate and secure management of customer payments and transactions.
• Product Knowledge Application: Ability to learn and apply knowledge of framing materials, styles, and techniques.
• Adherence to SOPs: Commitment to following established operational procedures and company policies.

Preferred Skills:

• Retail Sales Experience: Proven ability to drive sales and meet targets.
• Visual Merchandising: Understanding of how to display products effectively in the framing department and ready-made sections.
• Problem-Solving: Ability to address customer concerns or operational issues effectively.
• Teamwork and Collaboration: Willingness to support colleagues and contribute to a positive team environment.
• Time Management: Ability to prioritize tasks and manage workload efficiently, especially during peak periods.

📝 Enhancement Note: The "Minimum Type of experience" directly maps to required skills, while "Preferred Type of experience" aligns with preferred skills. The "Physical Requirements" section implicitly points to the need for physical stamina and the ability to handle materials.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates who can demonstrate past projects or achievements in customer service, sales, or creative problem-solving will stand out.
• For individuals with prior framing experience, examples of completed framing projects (e.g., through photos or descriptions of challenging or unique custom framing work) can be highly beneficial.
• Any documentation showcasing successful customer engagement strategies or sales achievements in previous roles would be advantageous.

Process Documentation:

• Candidates are expected to demonstrate an understanding of and willingness to adhere to established Standard Operating Procedures (SOPs) for customer service, sales, and production.
• Familiarity with point-of-sale (POS) systems and basic inventory management processes is important.
• Understanding of safety protocols within a retail and workshop environment is crucial.

📝 Enhancement Note: For an entry-level retail position like this, a formal operations portfolio is generally not expected. The focus will be on demonstrated skills and potential, rather than a comprehensive documentation of past operations projects. However, any evidence of process adherence or improvement in previous roles would be a plus.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour.

Benefits:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Accrued paid time off for vacation, sick days, and personal needs.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other Benefits: Additional benefits may be available, as detailed on mikbenefits.com.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The role is on-site.

📝 Enhancement Note: The salary range is provided and is competitive for a specialized retail role in the specified location. The benefits package is comprehensive for a part-time position, indicating the company's commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America. Company Size: Large (Over 10,000 employees). Michaels operates over 1,300 stores across the US and Canada. Founded: 1973. Michaels has a long-standing history in the retail sector, known for its focus on creativity and celebration.

Team Structure:

• The PT Custom Framer will likely be part of a store-level team, reporting to a Store Manager or an Assistant Manager, potentially with direct oversight from a Framing Department Lead if one exists.
• Collaboration will be frequent with other sales associates, cashiers, and stock associates to ensure smooth store operations and excellent customer service.
• Cross-functional interaction will primarily be within the store environment, focusing on customer flow, inventory management, and sales initiatives.

Methodology:

• Emphasis on customer-centric sales approaches, utilizing methods like "Elevated ABC Deliver" to foster relationships and drive sales.
• Adherence to Standard Operating Procedures (SOPs) for consistent service delivery, operational efficiency, and safety compliance.
• A data-informed approach to inventory management and sales performance, focusing on meeting targets for both custom framing and ready-made products.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture centered around creativity, customer engagement, and a supportive team environment. The company's long history and large scale suggest well-defined operational processes and a structured approach to retail management.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and customer service spectrum. It provides foundational experience in sales, customer engagement, and hands-on product handling within a specialized department.

Reporting Structure: The PT Custom Framer will typically report to a Store Manager or an Assistant Manager. This structure offers direct mentorship and oversight from experienced retail leaders.

Operations Impact: While this role is customer-facing, its operational impact is significant in driving revenue through custom framing sales, maintaining visual standards in the framing and ready-made departments, and contributing to overall store efficiency and customer satisfaction. Accurate order fulfillment and quality craftsmanship directly impact customer loyalty and repeat business.

Growth Opportunities:

• Skill Development: Opportunities to deepen expertise in custom framing techniques, customer consultation, and sales.
• Internal Advancement: Potential to move into roles like Framing Department Lead, Key Holder, or Assistant Manager within Michaels stores.
• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.
• Specialization: Focus on becoming a subject matter expert in custom framing and art preservation.

📝 Enhancement Note: This role is an excellent entry point for individuals interested in a career in retail operations, particularly within specialized service areas. The growth path is well-defined within the Michaels retail structure.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing workshop area. Office Location(s): Dublin, California (7890 Dublin Blvd).

Workspace Context:

• The work environment is dynamic, involving direct interaction with customers in a retail sales floor and a more focused, hands-on environment in the framing shop.
• Access to framing equipment, tools, and materials is provided.
• The environment requires maintaining a balance between customer engagement on the sales floor and detailed work in the framing area.
• Opportunities for collaboration with fellow team members in a fast-paced retail setting.

Work Schedule: Part-time, with a flexible schedule that includes nights, weekends, and early mornings to meet business demands. This schedule allows for balancing work with other commitments.

📝 Enhancement Note: The work environment combines customer interaction with technical craft, requiring adaptability and a strong sense of organization. The mention of "some stock rooms may not be climate controlled" and "some outdoor work if assigned to retrieve shopping carts or while unloading trucks" indicates the varied nature of tasks in a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.
• In-Person Interview: Expect a one-on-one interview with a Store Manager or Assistant Manager. This will focus on customer service skills, sales aptitude, and understanding of the framing role.
• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation for framing.
• Situational Questions: Be prepared to answer questions about handling challenging customers, managing multiple tasks, and working in a team.
• Final Assessment: Focus on cultural fit, enthusiasm for creativity, and alignment with Michaels' values.

Portfolio Review Tips:

• While a formal portfolio isn't mandated, if you have prior framing experience, prepare to discuss specific projects.
• Have photos or a brief description ready for any unique or challenging custom framing jobs you've completed, highlighting your problem-solving skills and attention to detail.
• Be ready to articulate your approach to customer consultations, emphasizing how you ensure customer satisfaction and drive sales.
• Showcase any examples of visual merchandising or inventory management successes from previous roles.

Challenge Preparation:

• Be ready to discuss how you would handle a customer who is unsure about framing options or has very specific, potentially difficult, requirements.
• Prepare to explain your understanding of different framing materials and their benefits (e.g., types of glass, matting options).
• Think about how you would prioritize tasks if you had multiple custom framing orders to complete, a customer waiting for service, and a truck delivery to process simultaneously.

📝 Enhancement Note: The interview process will likely be practical and focused on assessing hands-on skills and customer interaction abilities, rather than complex operational strategy. Demonstrating a passion for creativity and customer satisfaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutters, mat cutters, framing tools, heat presses (specific to the framing shop).
• Cash Register/POS System: For processing sales transactions, managing inventory, and customer data.
• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• Basic reporting may be available through the POS system for sales performance and inventory levels.
• Adherence to visual merchandising standards for product display and store appearance.

CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking.
• Adherence to "Elevated ABC Deliver" methodology for structured customer engagement.
• Omni-channel fulfillment processes may involve integrated online order management systems.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing equipment. Proficiency with POS systems and basic computer skills are essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value is fostering a love for creative expression and helping customers bring their artistic visions to life.
• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized consultations, and high-quality products.
• Teamwork: Encouraging collaboration, mutual support, and a positive working atmosphere among store associates.
• Integrity & Respect: Upholding ethical standards in all interactions and fostering an inclusive environment for all team members and customers.
• Efficiency & Quality: Striving for operational excellence through adherence to SOPs and delivering high-quality custom framing solutions.

Collaboration Style:

• Cross-functional Integration: Working closely with sales associates to ensure a seamless customer journey from initial browsing to custom framing consultation.
• Process Review: Openness to feedback on framing quality and customer service approaches to continuously improve.
• Knowledge Sharing: Sharing best practices for framing techniques, sales strategies, and customer engagement with team members.

📝 Enhancement Note: Michaels emphasizes a culture that celebrates creativity and fosters a supportive, customer-centric environment. Team members are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer interactions on the sales floor, detailed custom framing work, and operational tasks like stocking and cash handling.
• Meeting Sales Targets: Consistently achieving custom framing sales goals in a competitive retail environment.
• Complex Framing Projects: Handling intricate or unusual framing requests that require creative problem-solving and precise execution.
• Staying Current with Trends: Keeping up-to-date with evolving framing styles, materials, and customer preferences.

Learning & Development Opportunities:

• Framing Craftsmanship: Advanced training in framing techniques, materials, and preservation methods.
• Sales & Consultation Skills: Development in consultative selling and building customer loyalty.
• Visual Merchandising: Opportunities to learn and apply principles of effective product display.
• Retail Operations: Gaining a comprehensive understanding of store operations, inventory management, and customer service best practices.

📝 Enhancement Note: The role offers significant opportunities for skill development in a specialized craft, alongside growth in customer service and retail sales, within a well-established company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for a unique request. How did you approach it?" (Focus on problem-solving, customer listening, and solution-oriented thinking).
• "How would you explain the difference between various types of matting or framing glass to a customer who is unfamiliar with them?" (Demonstrate product knowledge and clear communication skills).
• "Imagine you have a customer waiting to discuss a framing order, a large delivery to unpack, and a cashier needing help. How would you prioritize?" (Assess time management, prioritization, and teamwork under pressure).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in a custom framing role?" (Show enthusiasm for creativity, art, and customer interaction).
• "How do you contribute to a positive and collaborative team environment?" (Highlight teamwork, communication, and a supportive attitude).
• "How do you ensure the quality and accuracy of your work, especially when dealing with detailed tasks?" (Emphasize attention to detail, adherence to process, and pride in craftsmanship).

Portfolio Presentation Strategy:

• If you have prior framing examples, be prepared to walk the interviewer through one or two projects.
• Clearly articulate the customer's need, your proposed solution, the materials used, and the final outcome.
• Be ready to discuss any challenges you encountered and how you overcame them.
• Quantify results if possible (e.g., "This project resulted in a high customer satisfaction rating," or "This custom piece was part of a larger sale").

📝 Enhancement Note: Preparation should focus on demonstrating practical skills, customer-centricity, and a genuine interest in the creative aspects of the role. Highlighting any past successes in similar roles or transferable skills will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.
• Resume Optimization: Tailor your resume to highlight customer service, sales, and any relevant hands-on or creative experience. Use keywords from the job description like "customer service," "framing," "sales," and "cash handling."
• Portfolio Preparation (if applicable): Gather photos or descriptions of past custom framing projects, creative work, or instances where you provided exceptional customer solutions.
• Interview Practice: Prepare answers to common retail interview questions, focusing on your ability to engage customers, handle transactions, and work collaboratively. Practice articulating your approach to custom framing consultations.
• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its customer service philosophy. Understand the importance of the custom framing department to the overall business.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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