PT Certified Framer

📍 Job Overview

Job Title: PT Certified Framer

Company: Michaels Stores

Location: Los Angeles, California, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 07, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their art and framing needs, providing expert consultation and sales for custom framing solutions.

• Execute high-quality framing production in adherence to Standard Operating Procedures (SOPs) and company standards, ensuring timely order completion.

• Contribute to a positive in-store experience through effective merchandising, inventory management, and maintaining a clean, safe, and clutter-free environment.

• Operate the Point of Sale (POS) system with accuracy, handling cash, credit, and other payment methods proficiently, and support omni-channel fulfillment processes.

📝 Enhancement Note: This role is positioned as a "PT Certified Framer," indicating a focus on both direct customer interaction for sales and the technical execution of custom framing services. The "PT" designation signifies part-time employment. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, likely involving active listening, offering solutions, and closing sales.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively listening to their needs and offering tailored custom framing solutions, aiming to exceed sales and production targets.

• Execute custom framing orders with precision and a high degree of quality, ensuring all work is completed on time and meets or exceeds customer expectations and company standards.

• Manage and maintain the ready-made frame department, including Sales in Store Only (SISO) and Directed Replenishment processes, to ensure optimal product presentation and availability.

• Provide exceptional customer service by acknowledging customers promptly, assisting them in locating products, and offering solutions to their creative needs, thereby enhancing the overall shopping experience.

• Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs, including shrink and safety initiatives, to ensure operational compliance and a secure work environment.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget constraints.

• Operate the cash register and manage cash handling procedures according to established company standards, ensuring accuracy and security.

• Assist with and execute omni-channel processes, such as buy online, pick up in-store (BOPIS), and ship-from-store, to provide a seamless customer experience across all channels.

• Maintain a safe, clean, and clutter-free store environment, including assigned areas and the framing shop, to promote customer safety and a positive shopping atmosphere.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and production/operational execution within the custom framing department. The mention of "Elevated ABC Deliver" and specific inventory processes like "SISO" and "Directed Replenishment" suggests a structured retail environment with defined performance metrics.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Basic computer proficiency for POS operations and potential system navigation.

• Fundamental measuring skills for accurate framing order specifications.

• Ability to safely and effectively operate framing equipment, including a glass cutter and heat press.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic cash handling and POS operation experience.

Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales goals.

• Experience in selling products and/or services, particularly in a consultative sales capacity.

• Familiarity with custom framing processes or art presentation.

• Knowledge of merchandising principles and visual display standards.

📝 Enhancement Note: The qualifications emphasize foundational skills rather than extensive experience, aligning with an entry-level or early-career operations role. The requirement for operating framing equipment and glass cutters points to a technical skill component within the retail context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer interaction scenarios, showcasing how you would consult and sell custom framing solutions.

• Provide examples of work completed, if applicable, that illustrate attention to detail and quality in production, even if not formal framing projects.

• Showcase any experience with inventory management, visual merchandising, or maintaining organized work areas.

Process Documentation:

• Ability to follow and document adherence to Standard Operating Procedures (SOPs) for framing production and customer service.

• Willingness to learn and implement new processes for sales, production, and inventory management as introduced by the company.

• Understanding of how to track individual performance metrics related to sales and production output.

📝 Enhancement Note: Given the entry-level nature, a formal portfolio might not be strictly required, but candidates should be prepared to discuss relevant experiences demonstrating customer service, problem-solving, and attention to detail. The emphasis is on the ability to learn and follow processes rather than pre-existing documented processes.

💵 Compensation & Benefits

Salary Range: $19.00 - $22.40 per hour. This range reflects the anticipated base pay for the PT Certified Framer position in Los Angeles, CA, based on current market data for similar retail roles with specialized skills.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage options available.

• Paid Time Off (PTO): Accrued PTO for time off, supporting work-life balance.

• Tuition Assistance: Programs to support ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Opportunities for long-term financial planning.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The role is expected to operate within standard retail hours.

📝 Enhancement Note: The salary range is provided and falls within typical retail associate pay for specialized roles in a high cost-of-living area like Los Angeles. The benefits listed are standard for a company of Michaels' size and scope, offering a good package for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer dedicated to inspiring and serving the creative customer.

Company Size: Large Enterprise (over 10,000 employees). This scale suggests established operational frameworks, training programs, and career development pathways.

Founded: 1973. With a long history, Michaels has developed a strong brand presence and deep understanding of its customer base.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, Team Leads, and various associates specializing in different departments like Custom Framing, Sales Floor, and Stockroom.

• This role reports to the Custom Framing Manager or a designated Team Lead/Assistant Manager responsible for the framing department.

Methodology:

• Data analysis is primarily focused on sales performance, production efficiency, and inventory turnover within the framing department and the store overall.

• Workflow planning involves managing custom order queues, prioritizing production tasks, and ensuring efficient use of materials and labor.

• Automation is minimal at this level, with primary tools being POS systems, design software for framing (if applicable), and potentially inventory management systems.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is likely centered around creativity, customer inspiration, and operational efficiency within a retail environment. The large company size implies structured processes and a focus on standardized customer experiences.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career role within the retail operations framework, focusing on specialized skills in custom framing and sales. It provides foundational experience in customer service, sales execution, and production management.

Reporting Structure: The PT Certified Framer typically reports to a Custom Framing Manager or a Store Leadership member (e.g., Assistant Store Manager, Team Lead) who oversees department operations.

Operations Impact: This role directly impacts revenue through custom framing sales and contributes to customer satisfaction and loyalty by delivering high-quality, personalized products and excellent service. Efficient production also minimizes waste and maximizes profitability for the department.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, potentially leading to a Senior Framer or Framing Department Manager role.

• Sales Development: Develop strong consultative sales skills, leading to roles with higher sales targets or leadership positions in sales-focused departments.

• Cross-Training: Potential to gain experience in other store operations areas (e.g., visual merchandising, inventory management) for broader retail operational knowledge.

• Leadership Track: With demonstrated performance and leadership potential, advancement into Assistant Store Manager or Store Manager roles is possible within the Michaels retail management structure.

📝 Enhancement Note: The growth path is clearly defined within the retail operations structure, moving from a specialized, hands-on role to potentially managing a department or an entire store. Emphasis is placed on developing both technical framing skills and sales acumen.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and includes both sales floor and back-of-house operations.

Office Location(s): Los Angeles-11250 Olympic Blvd, Los Angeles, CA. This is a specific retail store location.

Workspace Context:

• The work environment involves direct interaction with customers on the sales floor and in the custom framing area.

• The framing shop is a specialized workspace containing tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Opportunities for collaboration exist with other store associates, management, and customers.

Work Schedule: Part-time hours, including evenings, weekends, and early mornings. The schedule will be flexible to meet store operational needs and customer demand.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability and strong interpersonal skills. The framing shop itself is a specialized operational area with specific equipment and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications and relevant experience.

• Phone Screen: A brief interview with an HR representative or hiring manager to discuss experience, interest in the role, and basic qualifications.

• In-Person Interview: This will likely involve a discussion about customer service philosophy, sales approach, problem-solving skills, and potentially a practical demonstration or discussion about operating framing equipment. You may be asked to walk through a custom framing order process.

• Skills Assessment: Potential for a hands-on assessment or scenario-based questions to evaluate framing skills, measuring accuracy, and customer interaction.

• Final Interview/Offer: Discussion with store leadership to confirm fit and extend a job offer.

Portfolio Review Tips:

• While a formal "portfolio" may not be expected for this role, be prepared to discuss past experiences that demonstrate your skills. For example, if you've done framing for personal projects, describe the process and materials used.

• Highlight customer service achievements and sales successes from previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• If you have any visual examples of work (even from non-professional settings) that showcase attention to detail or creativity, be ready to share them.

Challenge Preparation:

• Be ready for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems hesitant to buy custom framing?"

• Prepare to discuss your understanding of sales techniques and how you would upsell or cross-sell framing services.

• Anticipate questions about your ability to work with tools and follow safety procedures in the framing shop.

📝 Enhancement Note: The interview process will likely assess both customer-facing skills and practical operational capabilities. Candidates should prepare to demonstrate their problem-solving abilities and commitment to quality and safety.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, managing customer orders, and potentially inventory lookups. Proficiency in a modern retail POS is expected.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of various types of glass.
  • Mat Cutters: For cutting mats to specific dimensions and designs.
  • Mounting/Pressing Equipment: Such as a heat press for certain mounting techniques.
  • Framing Tools: Miter saws, joiners, and other tools for assembling frames.

• Measuring Tools: Tape measures, rulers, and calipers for accurate project specifications.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) might be integrated into the POS system for tracking customer orders and preferences.

• Limited automation at this level; focus is on manual execution of processes.

📝 Enhancement Note: The technology stack is heavily weighted towards specialized framing equipment and standard retail POS systems. Proficiency in operating these tools safely and efficiently is a key requirement.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is encouraged for both customers and team members.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions that meet customer expectations.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support a positive work environment.

• Safety & Compliance: Adhering to all safety protocols and company policies to ensure a secure workplace.

Collaboration Style:

• Emphasis on cross-functional teamwork, with framers collaborating with sales associates to ensure smooth customer transitions and order fulfillment.

• Open communication is encouraged for problem-solving and sharing best practices within the department and store.

• A supportive atmosphere where team members assist each other to meet daily operational demands and customer service goals.

📝 Enhancement Note: The culture likely values creativity, customer centricity, and a strong work ethic within a structured retail framework. Teamwork is essential for managing the diverse demands of a retail store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales opportunities while simultaneously ensuring timely and high-quality production of custom framing orders.

• Handling Diverse Customer Needs: Meeting the unique artistic visions and budget requirements of a wide range of customers.

• Physical Demands: The role requires prolonged standing, lifting heavy items, and repetitive motions, which can be physically demanding.

• Learning Curve for Equipment: Mastering the operation of various framing tools and equipment safely and efficiently.

Learning & Development Opportunities:

• Framing Certification: Opportunity to gain formal certification and advanced skills in custom framing techniques.

• Sales Training: Development in consultative selling, product knowledge, and customer relationship management.

• Retail Operations Management: Exposure to broader retail operations, including inventory, merchandising, and store management principles.

• Continuous Improvement: Learning new framing techniques, materials, and design trends to enhance service offerings.

📝 Enhancement Note: The primary challenges revolve around balancing dual responsibilities and the physical aspects of the job. Growth opportunities are strong for those looking to specialize in custom framing or move into broader retail management roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with customer service and sales. How would you approach a customer interested in custom framing?" (Focus on active listening, needs assessment, and solution-selling).

• "How do you ensure accuracy and quality in your work, especially when dealing with detailed specifications?" (Highlight attention to detail, process adherence, and quality checks).

• "Describe a time you had to work with a difficult customer or resolve a complaint. What was the outcome?" (Use STAR method to showcase problem-solving and de-escalation skills).

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the Custom Framing department?" (Connect your skills and interests to the company's mission and the role's requirements).

• "How do you stay updated on trends in art, design, or framing?" (Show initiative and passion for the creative field).

Portfolio Presentation Strategy:

• If you have any personal framing projects, be ready to discuss the materials chosen, the design process, and any challenges you overcame.

• Prepare to discuss your experience with measuring and ensuring precise fits for artwork.

• Be ready to articulate your understanding of the custom framing process from initial customer consultation to final product delivery.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service aptitude, sales potential, practical skills, and a commitment to safety and quality.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on/technical experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "production." Quantify achievements where possible (e.g., "Increased sales by X%" or "Completed X custom orders per week").

• Portfolio Preparation: Gather any examples of past work or experiences that demonstrate attention to detail, craftsmanship, or customer interaction. Be ready to discuss these in detail during an interview.

• Interview Practice: Practice answering common retail interview questions, focusing on scenarios related to customer service, sales, problem-solving, and working with tools. Prepare specific examples using the STAR method.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.