Product UX Designer

📍 Job Overview

Job Title: Product UX Designer

Company: Diversified Services Network, Inc.

Location: Chicago, Illinois, United States

Job Type: Full-Time

Category: Product Design / User Experience Operations

Date Posted: April 07, 2026

Experience Level: 10+ Years (as derived from requirements)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the end-to-end user experience design process, from conceptualization to market launch of digital solutions.

• Requires a deep understanding of user-centered design principles and the ability to translate user needs and business goals into intuitive product interfaces.

• Emphasis on collaborative stakeholder management and effective communication of design concepts through various deliverables.

• Key responsibilities include conducting user research, creating wireframes, prototypes, and personas to advocate for customer needs within technical and business constraints.

📝 Enhancement Note: While the title is "Product UX Designer," the responsibilities and required skills lean heavily into operationalizing the design process, making it relevant to operations professionals who bridge design and product development. The emphasis on "taking digital solutions from concept to market" and "collaboration with stakeholders" highlights the operational aspects of product design.

📈 Primary Responsibilities

• Execute comprehensive user experience design processes, including wireframing, prototyping, persona development, user research, and journey mapping, to guide digital solutions from initial concept through to market release.

• Act as the primary advocate for the end-user, ensuring that customer needs are central to design decisions while effectively balancing business objectives and technical feasibility.

• Contribute significantly to the definition and design of new product features, articulating user research requirements necessary for successful project and product delivery.

• Produce high-quality design deliverables that adhere to established company standards and best practices, ensuring consistency across all user touchpoints.

• Present design concepts, research findings, and user journey maps effectively to diverse stakeholder groups, including product managers, engineers, and business leaders, to gain alignment and drive project forward.

📝 Enhancement Note: The responsibilities outline a structured approach to design execution, mirroring operational workflows. The mention of "design presentation skills" and "collaboration with stakeholders" indicates a need for operational rigor in communicating and implementing design strategies, aligning with GTM operations.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree with a minimum of 8 years of dedicated UX experience, OR

• No Bachelor's Degree but 12+ years of relevant UX experience, OR

Experience:

• Demonstrated experience in managing the product design lifecycle from ideation to launch, with a focus on iterative development and user feedback incorporation.

Required Skills:

• Expert Figma Skills: Mastery of Figma, including advanced features like FigJam and the ability to leverage new functionalities for efficient design workflows.

• Visual Design Proficiency: Ability to create compelling low-fidelity, mid-fidelity, and high-fidelity visual designs that clearly communicate design intent and user interface elements.

• Prototyping Expertise: Skilled in creating interactive prototypes that effectively simulate user flows and interactions for testing and stakeholder review.

• Information Architecture (IA) & Flow Diagrams: Competency in developing Information Architecture, user flow diagrams, and other experience flow representations to map out complex user journeys.

• Design Presentation Skills: Strong capability to present design rationale, user research insights, and proposed solutions to diverse audiences, including executive leadership.

• Excellent Communication: Articulate and persuasive communication skills, both written and verbal, for effective collaboration and stakeholder alignment.

• Self-starter: Proactive and self-motivated individual capable of working independently, identifying needs, and driving projects forward with minimal supervision.

Preferred Skills:

• Enterprise Native Mobile Applications: Experience designing for complex, native mobile applications within an enterprise environment.

• Industry Knowledge: Familiarity with on-highway and fleet logistics, or adjacent industries such as equipment management, mapping applications, Oil & Gas, or Fintech.

📝 Enhancement Note: The emphasis on "expert Figma skills" and specific tools like "Make" suggests a need for operational efficiency in design execution. The blend of technical design skills with industry-specific knowledge indicates a role that requires both creative problem-solving and practical application within a business context, aligning with GTM operations roles that require domain expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase end-to-end product design projects, detailing the problem, your role, the design process employed (user research, wireframing, prototyping, UI design), key decisions, and measurable outcomes.

• Process Documentation: Include examples of documented design processes, user flows, IA maps, and research summaries that demonstrate a structured and repeatable approach to UX design.

• Figma Proficiency Demonstration: Highlight projects where Figma was utilized extensively, demonstrating mastery of its features for wireframing, prototyping, and collaborative design. Visual examples of design systems or component libraries are a plus.

• User Research & Analysis: Provide evidence of user research methodologies applied and how insights were translated into design improvements, including data analysis and synthesis.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have mapped out user workflows and identified opportunities for optimization and efficiency improvements within digital products.

• Implementation & Iteration: Showcase how designs were translated into actionable specifications for development teams and how you managed iterative feedback loops to refine the product.

• Metrics & Performance Analysis: Present how you have tracked and analyzed the performance of design solutions post-launch, using metrics to inform future design iterations and demonstrate impact.

📝 Enhancement Note: This section is crucial for a Product UX Designer role within an operations context. The emphasis on "process documentation," "workflow design & optimization," and "metrics & performance analysis" highlights the need for candidates to demonstrate not just design skills, but also operational discipline in how they approach and execute design projects, mirroring the structured methodologies expected in Revenue Operations.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $100,000 - $150,000 annually.

• Methodology: This estimate is based on industry benchmarks for Product UX Designers with 8-12 years of experience in a major metropolitan area like Chicago, IL, considering the Fortune 500 company context and the hybrid work arrangement. It accounts for the high demand for specialized UX skills combined with the seniority of the role. Factors such as specific skill sets, interview performance, and final negotiation will influence the exact compensation.

Benefits:

• Comprehensive Health Coverage: Includes Health Insurance, Health Savings Account (HSA), Dental Insurance, and Vision Insurance.

• Retirement Planning: 401(k) plan with company matching contributions.

• Life & Disability: Life Insurance and Disability Insurance to provide financial security.

• Work-Life Balance: Generous Paid Time Off (PTO) and Paid Holidays.

• Employee Support: Employee Assistance Program (EAP) offering confidential counseling and support services.

Working Hours:

• Standard full-time schedule, typically 40 hours per week. The hybrid arrangement allows for flexibility in work location, balancing in-office collaboration with remote work.

📝 Enhancement Note: The salary range is an estimation for a senior-level UX role in a high-cost-of-living area like Chicago for a Fortune 500 company. The benefits listed are standard for large corporations and are attractive to experienced professionals seeking stability and comprehensive support, which is a key consideration for candidates evaluating long-term operational roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Diversified Services Network, Inc. operates within a broad spectrum of industries, with its presence in Fortune 500 signaling a focus on large-scale enterprise solutions. Given the mention of "fleet logistics" and "equipment management" as desired skills, the company likely provides technology or services supporting supply chain, transportation, or asset management for major corporations.

Company Size: Fortune 500 company, indicating a large, established organization with significant resources, structured processes, and a focus on scalability and stability. This size suggests a mature operational environment.

Founded: While the founding date is not explicitly provided, being a Fortune 500 company implies a long and successful operational history.

Team Structure:

• The Product UX Designer will likely be part of a Product Development or Engineering department, working within a cross-functional product team.

• This team typically includes Product Managers, Software Engineers, QA Testers, and potentially other designers or UX researchers.

Methodology:

• Data-Driven Design: Emphasis on user research, A/B testing, and analytics to inform design decisions and measure impact, a core tenet of operational excellence.

• Agile Development: Likely adherence to Agile or Scrum methodologies for iterative product development, requiring designers to be adaptable and responsive to changing requirements.

• User-Centricity: A strong focus on understanding and addressing customer needs as a driver of product success and business outcomes.

Company Website: https://www.dsnworldwide.com

📝 Enhancement Note: As a Fortune 500 company, DSN likely has well-defined operational processes and a culture that values structure, efficiency, and measurable results. Understanding this context is key for operations-minded candidates. The "diversified" nature suggests potential for varied projects and exposure to different operational challenges.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level position within the Product Design function, requiring significant experience and autonomy. It sits at the intersection of creative design and product operations, focusing on the practical implementation and market success of digital solutions. Candidates are expected to lead design initiatives and influence product strategy.

Reporting Structure: The Product UX Designer will report to a design or product leadership role and will collaborate extensively with product management, engineering, and potentially business stakeholders. This structure facilitates cross-functional alignment crucial for operational efficiency.

Operations Impact: The role has a direct impact on user adoption, customer satisfaction, and ultimately, the success of digital products. By ensuring intuitive and effective user experiences, the designer contributes to increased efficiency for end-users and successful Go-To-Market (GTM) strategies for new features and products.

Growth Opportunities:

• Lead Design Initiatives: Opportunity to lead design efforts for major product features or new product lines, taking on more strategic responsibilities.

• Specialization: Potential to specialize further in areas like user research, interaction design, or design systems, deepening expertise.

• Management Track: For those interested in leadership, opportunities may arise to move into a Design Manager or Team Lead role, overseeing other designers and contributing to team strategy.

• Cross-Functional Exposure: Gain deeper insights into product management, engineering processes, and broader business operations through close collaboration.

📝 Enhancement Note: The growth trajectory for this role points towards increasing strategic influence and leadership within the product development lifecycle, aligning with career aspirations for operations professionals looking to scale their impact.

🌐 Work Environment

Office Type: The role is designated as HYBRID, meaning a combination of remote work and in-office presence. This suggests a modern work environment that balances flexibility with the need for in-person collaboration.

Office Location(s): The role is open to candidates in Broomfield, CO; Peoria, IL; Chicago, IL; or Dallas, TX. This provides geographical flexibility while requiring presence in one of these key operational hubs.

Workspace Context:

• Collaborative Hub: The office environment is likely designed to foster collaboration, with meeting rooms, shared workspaces, and areas for team brainstorming.

• Technology-Enabled: Access to standard corporate IT infrastructure, including reliable internet, necessary software licenses (e.g., Figma), and potentially specialized hardware for design work.

• Cross-Disciplinary Interaction: Opportunities to interact daily with product managers, engineers, and potentially other operational teams, fostering a holistic understanding of product development.

Work Schedule: The standard 40-hour work week offers a structured yet flexible schedule, accommodating the hybrid model. This allows for focused work sessions, whether remote or in-office, and supports the iterative nature of design and product development processes.

📝 Enhancement Note: The hybrid model and multiple office locations indicate a company that embraces modern work practices, which can be attractive to operations professionals who value flexibility and efficiency. The emphasis on collaboration implies a dynamic and interactive work atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant UX experience and Figma proficiency. Be prepared to discuss your background and interest in the role.

• Portfolio Review & Discussion: Candidates will be asked to present their portfolio, walking through 2-3 key case studies. Focus on demonstrating your design process, problem-solving skills, and the impact of your work. Be ready to answer in-depth questions about your decisions and methodologies.

• Technical/Design Challenge: A practical design exercise, either take-home or during an interview, assessing your ability to apply design principles and tool proficiency to a given problem. This might involve wireframing, prototyping, or proposing UX improvements.

• Team Interviews: Meetings with potential team members (Product Managers, Engineers, other Designers) to assess cultural fit, collaboration style, and communication skills.

• Final Round: Potential interview with senior leadership to discuss strategic alignment and overall fit within the organization.

Portfolio Review Tips:

• Focus on Process, Not Just Polish: While visuals are important, clearly articulate your thought process, the problems you solved, the research you conducted, and the rationale behind your design decisions.

• Quantify Impact: Whenever possible, include metrics or evidence of how your designs positively impacted user behavior, business goals, or operational efficiency.

• Tailor Your Presentation: Select case studies that best align with the company's industry (logistics, equipment management) and the role's requirements (enterprise mobile, complex flows).

• Figma Mastery: Be prepared to demonstrate your Figma skills, showing off advanced techniques, component usage, and collaborative features.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research DSN's business and industry to inform your approach.

• Time Management: Practice completing design tasks within realistic timeframes.

• Articulate Your Solution: Be ready to clearly explain your design choices, trade-offs considered, and potential next steps.

📝 Enhancement Note: The emphasis on portfolio presentation and design challenges highlights the operational aspect of translating design concepts into tangible, impactful solutions. Candidates should prepare to showcase their structured approach to problem-solving and their ability to work within a defined process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool, requiring expert-level proficiency. This includes advanced features for interface design, prototyping, collaboration (e.g., FigJam), and potentially design system management.

• Prototyping Tools: While Figma has strong prototyping capabilities, familiarity with other tools like InVision, Adobe XD, or Axure may be beneficial for specific project needs or legacy systems.

• User Research Platforms: Experience with tools for conducting user interviews, surveys, usability testing, and analyzing research data (e.g., UserTesting.com, SurveyMonkey, Qualtrics).

Analytics & Reporting:

• Web/App Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and product performance.

• Data Visualization Tools: Basic understanding of how to interpret data presented in dashboards (e.g., Tableau, Power BI) or reports generated by analytics teams.

CRM & Automation:

• While not a primary design tool, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., Marketo, HubSpot) integrate with the user experience can be advantageous, especially for understanding the broader customer journey.

• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing design tasks, tracking progress, and collaborating with development teams.

📝 Enhancement Note: Expertise in Figma is paramount. Understanding how design tools integrate with project management and analytics platforms is key for operational efficiency and demonstrating the ROI of design efforts.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value that places the customer experience at the forefront of all design and product decisions.

• Collaboration: Strong emphasis on teamwork, open communication, and mutual respect among cross-functional teams.

• Data-Driven Decision Making: Valuing insights derived from user research and analytics to guide design and product strategy.

• Efficiency & Quality: A commitment to delivering high-quality, well-crafted designs efficiently, adhering to established standards and best practices.

• Continuous Improvement: An ongoing effort to learn, adapt, and refine design processes and product offerings based on feedback and evolving user needs.

Collaboration Style:

• Cross-Functional Integration: Designers work closely with Product Managers to define requirements and strategy, and with Engineers to ensure feasibility and implement designs effectively.

• Iterative Feedback: A culture that encourages constructive feedback loops throughout the design and development process.

• Knowledge Sharing: Openness to sharing design best practices, research findings, and learnings across the team and wider organization.

📝 Enhancement Note: The emphasis on values like collaboration, data-driven decision making, and efficiency aligns perfectly with the core tenets of operations. Candidates who can demonstrate these values in their work will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively navigating competing priorities and requirements from various business units, product teams, and technical constraints.

• Translating Complex Requirements: Designing intuitive interfaces for complex enterprise software or logistics systems that may have steep learning curves.

• Driving Adoption of New Features: Ensuring new designs are effectively communicated and adopted by users, requiring strong change management and user education strategies.

• Keeping Pace with Technology: Staying current with evolving design tools, methodologies, and user expectations in a rapidly changing digital landscape.

Learning & Development Opportunities:

• Advanced UX Training: Opportunities for specialized training in areas like UX research methodologies, interaction design patterns, or accessibility standards.

• Industry Conferences: Potential to attend leading UX and product design conferences to gain insights and network with peers.

• Cross-Functional Skill Development: Learning more about product management, software development lifecycles, and business operations through hands-on project involvement.

• Mentorship: Opportunities to be mentored by senior design leaders or to mentor junior designers, fostering leadership skills.

📝 Enhancement Note: The challenges presented are common in operational roles that require managing complexity and driving change. The growth opportunities offer a clear path for career advancement and skill enhancement within the product and operations domain.

💡 Interview Preparation

Strategy Questions:

• Design Process & Methodology: "Walk me through your typical UX design process, from initial concept to final delivery. How do you integrate user research and feedback?" Be prepared to use a specific case study to illustrate your process.

• Stakeholder Management: "Describe a time you had to manage conflicting stakeholder requirements. How did you reach a consensus and ensure the user's needs were still met?" Focus on communication and negotiation skills.

• Problem-Solving: "Imagine you are tasked with redesigning the user onboarding for a complex enterprise logistics platform. What are your first steps, and what potential challenges do you foresee?" Highlight your analytical and strategic thinking.

Company & Culture Questions:

• DSN's Industry: "What do you understand about Diversified Services Network's business, particularly in the context of logistics or equipment management?" Research the company's services and market position.

• Hybrid Work: "How do you approach collaboration and communication in a hybrid work environment?" Provide examples of how you maintain team cohesion and productivity.

• Impact Measurement: "How do you measure the success of your design solutions? Can you provide examples of metrics you've used?" Be ready to discuss KPIs and ROI.

Portfolio Presentation Strategy:

• Storytelling: Structure your case studies as compelling narratives, highlighting the problem, your unique contribution, the solution, and the outcome.

• Visual Clarity: Use high-quality visuals and clear annotations to guide the interviewer through your design artifacts (wireframes, prototypes, user flows).

• Figma Demonstration: Be ready to share your screen and showcase specific Figma files, explaining your file structure, component usage, and prototyping techniques.

• Q&A Readiness: Anticipate questions about your design decisions, challenges faced, and alternative solutions considered.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating not only design expertise but also operational rigor, strategic thinking, and strong communication skills essential for stakeholder management and successful project execution.

📌 Application Steps

To apply for this Product UX Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating expertise in Figma, user research, prototyping, and complex digital solutions, ideally within enterprise or B2B contexts. Ensure case studies clearly articulate your process and impact.

• Resume Optimization: Update your resume to emphasize keywords such as "UX Design," "Product Design," "Figma," "Wireframing," "Prototyping," "User Research," "Information Architecture," and any relevant industry experience (e.g., logistics, fleet management). Quantify achievements whenever possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on storytelling, process explanation, and quantifying results. Prepare for potential design challenges and behavioral questions related to collaboration and problem-solving.

• Company Research: Thoroughly research Diversified Services Network, Inc., its industry, and its product offerings. Understand their business goals and how UX design contributes to their operational success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.