Product Strategy Senior Advisor - Express Scripts Pharmacy - Remote

📍 Job Overview

Job Title: Product Strategy Senior Advisor - Express Scripts Pharmacy

Company: The Cigna Group

Location: Remote (United States)

Job Type: Full time

Category: Product Strategy & Development / Revenue Operations

Date Posted: 2026-04-23

Experience Level: 6+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive strategic initiatives to enhance customer and client experience within Express Scripts and EnGuide Pharmacies, focusing on profitable volume growth.

• Lead the identification, evaluation, and development of business cases for new pharmacy solutions, bridging Business Development and Product Strategy.

• Conduct in-depth market assessment, including competitor analysis, identifying client needs, and synthesizing customer feedback for product innovation.

• Develop and refine pricing strategies, business, and technology requirements, and product positioning for new and existing pharmacy offerings.

• Collaborate extensively with cross-functional teams across Evernorth and Cigna businesses to build coordinated and impactful solutions.

📝 Enhancement Note: This role is positioned as a Senior Advisor, indicating a high level of autonomy and strategic responsibility. The focus on "profitable volume" and "customer/client experience" within pharmacy services strongly suggests a Revenue Operations or GTM Strategy alignment, where driving financial performance and optimizing the customer journey are paramount. The "hybrid of Business Development and Product Strategy" points towards a need for strong analytical, strategic planning, and execution skills.

📈 Primary Responsibilities

• Conduct comprehensive market research, including analyzing market trends, identifying customer demands, defining unmet needs ("jobs-to-be-done"), and gathering/analyzing customer feedback to inform product strategy.

• Partner with other product teams within Evernorth to develop integrated solutions and foster collaboration within cross-functional teams exploring new product concepts.

• Scope, size, and develop robust business cases for new solutions, clearly articulating strategy, identifying monetization levers, quantifying opportunities, and assessing feasibility.

• Influence and enable sales channels to support strategic growth objectives by providing compelling product narratives and support materials.

• Identify, evaluate, and advance strategic partnership opportunities, coordinating workstreams and synthesizing findings into actionable executive-level recommendations.

• Leverage reporting tools (e.g., Analyst tool) to extract and analyze complex datasets, including formularies, drug lists, clinical data, and financial models.

• Perform detailed analysis of claims utilization, volume, margin, trends, drug-level market share, channel management, patient behavior, and key performance indicators (KPIs) to drive insights.

• Translate data-driven insights into tangible solutions, identifying needs gaps, designing product features, and creating concepts and prototypes for new offerings.

• Create clear and compelling visualizations of data insights using graphs, charts, and reporting tools to communicate findings effectively to stakeholders.

• Project manage initiatives throughout their lifecycle, ensuring timely achievement of milestones and successful delivery of solutions on schedule.

📝 Enhancement Note: The responsibilities listed emphasize a deep dive into data analysis (claims, formularies, financial models), business case development, and cross-functional project leadership. This aligns with core Revenue Operations functions such as go-to-market strategy, product profitability analysis, and operationalizing new offerings. The mention of "monetize solutions" and "influence sales channels" further solidifies the GTM and revenue generation aspect of this role.

🎓 Skills & Qualifications

Education:

Experience:

• 6+ years of experience in the healthcare or Pharmacy Benefit Management (PBM) industry, with a focus on product management, business development, strategy, or client services.

Required Skills:

• Product Strategy & Lifecycle Management: Demonstrated ability to define product vision, strategy, and roadmap, guiding products from conception to market success.

• Business Case Development & Financial Acumen: Strong capability in scoping, sizing opportunities, conducting feasibility analyses, and developing compelling business cases with clear ROI projections. Proficiency in understanding product economics and financial modeling.

• Market Analysis & Competitive Intelligence: Expertise in researching market trends, identifying customer needs, gathering feedback, and integrating competitive intelligence into strategic planning.

• Data Analysis & Insight Generation: Proficiency in extracting, analyzing, and interpreting complex datasets (claims, financial, clinical) using reporting tools and creating impactful data visualizations.

• Cross-functional Collaboration & Stakeholder Management: Highly developed interpersonal skills to effectively collaborate with diverse stakeholder groups, influence decision-makers, and drive consensus across enterprise-level teams.

• Project Management: Experience managing multiple complex projects simultaneously, utilizing project management techniques to ensure on-time delivery and milestone achievement.

Preferred Skills:

• PBM Technology Systems: Understanding of PBM technology infrastructure and systems.

• Client/Consultant Facing Experience: Demonstrated success in client or consultant interactions, presenting strategies and solutions.

• Sales Enablement: Experience in influencing sales channels and supporting strategic growth objectives.

• Care Management & Benefit Design: Knowledge of care management models and benefit/plan design principles within the healthcare space.

📝 Enhancement Note: The "6+ years" and "BA/BS highly desired; Master's degree preferred" indicate a mid to senior-level role. The emphasis on healthcare/PBM experience, coupled with product development lifecycle management, business case creation, and financial analysis, strongly points towards a role that requires operationalizing strategic initiatives and understanding the financial drivers of product success, which are key in Revenue Operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of successful product development initiatives, demonstrating ownership from concept to launch.

• Evidence of developing and presenting comprehensive business cases, including market analysis, financial projections, and strategic recommendations.

• Examples of data analysis projects that led to actionable insights and tangible business outcomes, such as improved customer experience or increased profitability.

• Documentation of cross-functional project leadership, highlighting collaboration with diverse teams and successful project delivery.

Process Documentation:

• Demonstrate structured approaches to market research and needs assessment, including methodologies for identifying "jobs-to-be-done."

• Provide examples of business case development frameworks and financial modeling techniques used to evaluate product feasibility and ROI.

• Illustrate processes for collaborating with technical and business teams to define product requirements and technology needs.

• Showcase project management methodologies and tools used to track progress, manage risks, and ensure timely execution of product initiatives.

• Examples of how data insights were documented and communicated to drive strategic decisions and product enhancements.

📝 Enhancement Note: For a Product Strategy role with strong business development and operationalization components, a portfolio should highlight end-to-end product lifecycle management, strategic analysis, financial justification, and cross-functional execution. The emphasis on "business cases," "data analysis," and "project management" directly aligns with the analytical and strategic execution demands of GTM and RevOps roles.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance coverage.

• Access to Care Management Solutions.

• Pharmacy Benefit Solutions.

• Retirement Savings Plan (e.g., 401k) with company match.

• Paid Time Off (PTO), including vacation, sick leave, and holidays.

• Professional Development opportunities, including training and certifications.

• Potential for performance-based bonuses or incentives.

Working Hours:

• Standard full-time work hours are expected, typically around 40 hours per week.

• The remote nature of the role offers flexibility, but adherence to core business hours for collaboration and meeting attendance is required.

• Occasional travel may be necessary for specific meetings or events.

📝 Enhancement Note: A salary range estimate of $130,000 - $175,000 is provided, reflecting the Senior Advisor title, 6+ years of experience, and the specialized healthcare/PBM industry. This range is benchmarked against similar roles in the US market, considering the remote aspect. The benefits listed are typical for large healthcare organizations and are tailored to align with the "Evernorth Health Services" context.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, Pharmacy Benefit Management (PBM), Health Services. The Cigna Group operates within a highly regulated and dynamic healthcare ecosystem, focused on improving health outcomes and providing comprehensive health solutions. Evernorth Health Services, a division of The Cigna Group, specifically aims to make health prediction, prevention, and treatment more accessible.

Company Size: The Cigna Group is a large, global health services organization, employing tens of thousands of individuals. This size offers stability, extensive resources, and opportunities for broad impact, but also necessitates clear processes and strong communication to navigate.

Founded: The Cigna Group has a long history, tracing its roots back to the 18th century, with significant evolution through mergers and acquisitions. Evernorth was formally launched more recently, consolidating various health services capabilities. This history suggests a company with deep industry knowledge and a commitment to innovation.

Team Structure:

• The Pharmacy Product Strategy & Development team is likely a specialized unit within Evernorth Health Services, focused on innovation and growth for Express Scripts Home Delivery Pharmacies.

• The team operates in a fast-paced environment, requiring adaptability and quick decision-making.

Methodology:

• Data-Driven Decision Making: Strong emphasis on analyzing market trends, customer feedback, claims data, and financial models to inform strategic choices and product development.

• Agile Product Development: Likely employs agile methodologies for concept development, prototyping, and iterative refinement of solutions to adapt to market changes and customer needs.

• Cross-Functional Collaboration: A core operating principle, requiring seamless partnership with departments like Sales, Technology, Marketing, Operations, and Clinical teams to bring products to market.

Company Website: https://jobs.thecignagroup.com/us/en

📝 Enhancement Note: The context of The Cigna Group and Evernorth Health Services emphasizes a large, established player in the healthcare space with a focus on innovation and integrated solutions. This implies a structured yet dynamic environment where strategic product development is critical for driving business outcomes. The "fast-paced environment" and "significant opportunities to collaborate" suggest a culture that values proactive individuals who can navigate complex organizational structures.

📈 Career & Growth Analysis

Operations Career Level: This role is a "Senior Advisor" within Product Strategy, indicating a high level of individual contribution and strategic influence. It sits above entry-level or mid-level product roles, requiring seasoned expertise in healthcare/PBM product development, business development, and strategic analysis. The scope involves driving initiatives independently and influencing senior leadership.

Reporting Structure: The Senior Advisor will likely report to a Director or VP level within the Pharmacy Product Strategy & Development team. While leading initiatives, they will collaborate closely with peers in Product Management, Business Development, Technology, and Sales, as well as stakeholders across various business units (Commercial, Health Plan, Cigna, Medicare).

Operations Impact: The primary impact of this role is on driving profitable volume growth for Express Scripts pharmacies and enhancing the customer/client experience. This translates directly into revenue generation, market share expansion, and improved customer retention. By developing and launching new, effective pharmacy solutions, the Senior Advisor contributes significantly to Evernorth's overall strategic objectives and competitive positioning.

Growth Opportunities:

• Leadership in Product Development: Potential to advance into Product Management leadership roles (e.g., Group Product Manager, Director of Product) with increased team and product portfolio responsibility.

• Strategic Planning Specialization: Deepen expertise in strategic planning and market analysis, potentially moving into broader corporate strategy or business development leadership roles.

• Evernorth/Cigna Business Unit Leadership: Leverage product expertise and cross-functional experience to move into leadership positions within specific business units or product lines across The Cigna Group.

• Industry Expertise Development: Become a recognized subject matter expert in healthcare/PBM product innovation, with opportunities to contribute to industry conferences or thought leadership.

📝 Enhancement Note: The "Senior Advisor" title, coupled with the responsibilities for driving initiatives and developing business cases, positions this role as a critical contributor to strategic growth. The growth opportunities outlined focus on moving into leadership positions within product, strategy, or broader business units, leveraging the deep industry knowledge and analytical skills developed in this role, which are highly valued in Revenue Operations and GTM leadership tracks.

🌐 Work Environment

Office Type: This is a fully remote position, meaning there is no physical office requirement for the role itself. Employees are expected to maintain a suitable home office environment.

Office Location(s): While the role is remote, the company headquarters is in Bloomfield, Connecticut. The Cigna Group has multiple locations across the United States. This remote status offers flexibility in where the employee resides within the United States, but adherence to specific time zones for collaboration may be required.

Workspace Context:

• Home Office Setup: Employees are responsible for ensuring a reliable internet connection (cable broadband or fiber optic, minimum 10Mbps download/5Mbps upload) and a productive workspace.

• Digital Collaboration: The work environment relies heavily on digital collaboration tools (e.g., video conferencing, instant messaging, project management software) for communication and teamwork.

• Cross-functional Interaction: While remote, the role necessitates active engagement with colleagues from various departments and business units, fostering a connected, albeit virtual, collaborative atmosphere.

• Access to Technology: Employees will have access to company-provided software, platforms, and digital resources necessary to perform their duties.

Work Schedule:

• The role is full-time, typically 40 hours per week.

• Flexibility is inherent in a remote role, allowing for some autonomy in scheduling work hours. However, core availability during standard business hours (likely Eastern Time due to headquarters) is essential for meetings, team collaboration, and responsiveness to urgent matters.

📝 Enhancement Note: The fully remote nature of this role is a significant aspect of the work environment, emphasizing self-discipline, strong digital communication skills, and the ability to maintain productivity outside a traditional office setting. The requirement for a stable internet connection and the focus on digital collaboration tools are key considerations for applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion focusing on your experience, strategic thinking, and alignment with the role's core responsibilities. Expect behavioral questions related to past projects and problem-solving.

• Panel Interviews: You may meet with several team members or cross-functional stakeholders (e.g., Product, Marketing, Sales, Analytics). These interviews will assess your collaboration skills, ability to influence, and understanding of the healthcare/PBM landscape.

• Case Study/Presentation: A common element for senior strategy roles. You may be given a business problem or product challenge to analyze and present solutions for, demonstrating your strategic thinking, analytical skills, and presentation abilities. This is where your portfolio will be crucial.

• Final Interview: Potentially with a senior leader (e.g., VP) to discuss your overall fit and strategic vision for the role.

Portfolio Review Tips:

• Curate Select Examples: Focus on 2-3 of your most impactful projects that best demonstrate your capabilities in product strategy, business case development, data analysis, and cross-functional leadership.

• Structure for Impact: For each project, clearly articulate:

  • The challenge or opportunity.
  • Your specific role and contributions.
  • The methodology used (market research, financial modeling, data analysis).
  • The solution developed or strategy proposed.
  • The quantifiable results and business impact (e.g., revenue growth, cost savings, improved customer satisfaction). Use metrics wherever possible.

• Highlight Process & Strategy: Emphasize how you approached the problem, your strategic thinking, and the processes you employed (e.g., identifying jobs-to-be-done, building a financial model, synthesizing market data).

• Tailor to the Role: Frame your examples to align with the responsibilities of this Product Strategy Senior Advisor role – focusing on pharmacy, healthcare, and driving profitable growth.

• Presentation Readiness: Be prepared to walk through your portfolio items clearly and concisely, answering detailed questions about your contributions and decision-making.

Challenge Preparation:

• Understand the Business: Research Express Scripts, Evernorth, and The Cigna Group's strategic priorities, recent news, and competitive landscape.

• Practice Business Case Development: Be ready to outline the steps for creating a business case for a new pharmacy product or service.

• Data Interpretation: Prepare to discuss how you would analyze claims data, market trends, or customer feedback to identify opportunities.

• Strategic Frameworks: Familiarize yourself with common strategic planning frameworks (e.g., SWOT, Porter's Five Forces, Jobs-to-be-Done) and how to apply them.

• Presentation Skills: Practice delivering clear, concise, and persuasive presentations, focusing on storytelling and data-driven insights.

📝 Enhancement Note: The interview process for a Senior Advisor role will likely be rigorous, involving multiple stages and potentially a case study. A strong portfolio is essential, not just for showcasing past work but for demonstrating the process and strategic thinking behind achievements. This aligns with the needs of operations roles that require analytical rigor and the ability to articulate complex strategies.

🛠 Tools & Technology Stack

Primary Tools:

• CRM: Experience with CRM systems (e.g., Salesforce) for understanding customer interactions and sales pipeline, though not explicitly listed as a primary tool for this role, it's foundational in GTM.

• Project Management Software: Proficiency with tools like Asana, Jira, Monday.com, or Microsoft Project for managing initiatives, tracking milestones, and coordinating team efforts.

• Collaboration Platforms: Expertise in using Microsoft Teams, Slack, or similar platforms for daily communication, virtual meetings, and team collaboration.

Analytics & Reporting:

• Data Analysis Tools: Experience with advanced analytical tools is crucial. While specific tools aren't listed, expect to use or interpret outputs from tools capable of handling large datasets. This may include SQL for data extraction, or a strong understanding of how to work with data analysts.

• Business Intelligence (BI) Tools: Familiarity with BI platforms like Tableau, Power BI, or Looker for creating dashboards and visualizations to communicate insights effectively.

• Spreadsheet Software: Advanced proficiency in Microsoft Excel or Google Sheets for financial modeling, data manipulation, and analysis.

• Analyst Tool: Explicitly mentioned as a tool to be leveraged for extracting and analyzing formularies, drug lists, clinical data, and financial models.

CRM & Automation:

• PBM-Specific Systems: While "PBM technology systems" are mentioned as a plus, understanding how these systems generate data (e.g., claims, formulary data) is key, even if direct manipulation isn't required.

• Presentation Software: Mastery of PowerPoint or Google Slides for developing executive-level presentations and communicating complex strategies.

📝 Enhancement Note: The mention of "reporting tools," "Analyst tool," and "creating visualization of insights" strongly points to a need for proficiency in data analysis and presentation tools. While not all tools are specified, an applicant should be prepared to demonstrate experience with data manipulation, financial modeling (likely Excel), BI tools for visualization, and project management software.

👥 Team Culture & Values

Operations Values:

• Data-Driven Innovation: A strong belief in using data and market insights to fuel new product development and strategic decisions, moving beyond intuition to evidence-based approaches.

• Customer-Centricity: A commitment to understanding and addressing customer and client needs, aiming to enhance their experience with Express Scripts pharmacies.

• Collaboration and Partnership: Valuing teamwork and the ability to build strong relationships across diverse functions and business units to achieve shared goals.

• Strategic Impact: A focus on initiatives that drive significant business outcomes, such as profitable growth, market share expansion, and enhanced competitive positioning.

• Accountability and Ownership: An expectation that individuals will take ownership of their initiatives, drive them to completion, and be accountable for their results.

Collaboration Style:

• Proactive and Cross-Functional: The team likely operates with a proactive approach, actively seeking out collaborations with other departments to ensure integrated solutions and alignment across the organization.

• Insight-Sharing and Feedback: An environment where team members are encouraged to share insights, challenge assumptions constructively, and provide feedback to foster continuous improvement.

• Outcome-Oriented: A collective focus on achieving tangible business results, with a willingness to adapt strategies and approaches based on data and market feedback.

• Remote-First Communication: Emphasizes clear, concise, and regular communication through digital channels to maintain alignment and foster a connected team spirit despite the remote work arrangement.

📝 Enhancement Note: The culture is likely to be performance-driven, emphasizing strategic thinking, data analysis, and strong execution. Collaboration is key, especially given the cross-functional nature of product development. The values suggest an environment that rewards initiative, analytical rigor, and the ability to translate complex information into actionable business strategies.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: The Cigna Group is a large enterprise. Successfully driving initiatives requires adeptness at stakeholder management, building consensus, and understanding internal political landscapes.

• Pace of Innovation: The healthcare and PBM industries are constantly evolving. Staying ahead of market trends, competitor moves, and new technologies requires continuous learning and adaptability.

• Data Complexity and Integration: Working with vast amounts of diverse data (claims, financial, clinical) from various systems can be complex. Ensuring data accuracy and integrating insights effectively can be a significant challenge.

• Balancing Strategy and Execution: The role requires developing high-level strategy while also ensuring the practical execution and delivery of solutions, which can be demanding.

Learning & Development Opportunities:

• Deep Dive into Healthcare/PBM Strategy: Gain unparalleled experience in the strategic nuances of the pharmacy benefit management sector.

• Advanced Analytics and Financial Modeling: Opportunity to hone skills in complex data analysis, financial forecasting, and business case development within a high-impact environment.

• Executive Communication and Influence: Develop strong capabilities in presenting complex strategies and influencing senior leadership decisions.

• Product Lifecycle Mastery: Gain end-to-end experience in developing and launching innovative products within a leading healthcare organization.

• Networking and Collaboration: Build a robust network of contacts across multiple business units within Evernorth and The Cigna Group, opening doors for future opportunities.

📝 Enhancement Note: The challenges highlight the need for adaptability, strong communication skills, and a proactive approach to problem-solving. The growth opportunities are significant, focusing on developing specialized expertise, leadership capabilities, and broad organizational influence, which are key for advancing in Revenue Operations and GTM leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant market opportunity for a new product or service. How did you validate it, and what was the outcome?" (Focus on market assessment, validation process, and impact).

• "Walk me through the process of developing a business case for a new product. What key components did you include, and how did you ensure its feasibility and financial viability?" (Highlight methodology, financial acumen, and strategic justification).

Company & Culture Questions:

• "Why are you interested in Express Scripts and The Cigna Group? What do you know about our current strategy in the pharmacy space?" (Showcase research on company, industry, and alignment with mission).

• "Describe a complex project where you had to collaborate with multiple, diverse teams to achieve a common goal. What were the challenges, and how did you ensure successful cross-functional alignment?" (Assess collaboration skills and stakeholder management).

Portfolio Presentation Strategy:

• Tell a Story: Structure your portfolio walkthroughs as compelling narratives, highlighting the journey from problem to solution and impact.

• Quantify Everything: Use specific metrics and data points to demonstrate the scale of your impact (e.g., "Increased profitable volume by X%," "Reduced time-to-market by Y weeks," "Generated $Z in new revenue").

• Focus on Your Role: Clearly articulate your specific contributions and decision-making, especially in collaborative projects. Avoid speaking solely in "we" statements.

• Connect to the Role: Explicitly link your past achievements and skills to the requirements and responsibilities of the Product Strategy Senior Advisor position.

• Be Prepared for Deep Dives: Anticipate questions about your methodologies, assumptions, challenges encountered, and alternative approaches you considered.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, analytical rigor, and the ability to translate complex data into actionable business outcomes. A strong portfolio, well-rehearsed presentation, and deep understanding of the healthcare/PBM landscape will be critical for success.

📌 Application Steps

To apply for this Product Strategy Senior Advisor position:

• Submit your application through the provided link on The Cigna Group's careers portal.

• Curate Your Portfolio: Select 2-3 key projects that best showcase your experience in product strategy, business case development, market analysis, and cross-functional project leadership within the healthcare/PBM sector. Quantify your achievements with metrics.

• Optimize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "product strategy," "business development," "healthcare/PBM experience," "financial modeling," "data analysis," and "cross-functional collaboration."

• Prepare Your Narrative: Practice articulating your experience and portfolio examples clearly and concisely, focusing on your strategic approach and the business impact of your work. Be ready to discuss your understanding of the pharmacy benefit management landscape.

• Research The Cigna Group & Evernorth: Gain a thorough understanding of the company's mission, values, recent initiatives, and the competitive landscape of the healthcare and PBM industries. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.