Product Strategy Director, Customer Data Platform

📍 Job Overview

Job Title: Product Strategy Director, Customer Data Platform

Company: The Cigna Group

Location: Santa Monica, California, United States / Remote

Job Type: Full-Time

Category: Product Management / Operations Strategy

Date Posted: February 07, 2026

Experience Level: 10+ Years

Remote Status: Remote OK

🚀 Role Summary

• Drive the strategic vision, roadmap, and execution for a critical Customer Data Platform (CDP) within Evernorth's Digital team, focusing on enhancing reliability, adoption, and ROI.

• Lead the assessment and simplification of overlapping and legacy assets, making informed build/buy/retire decisions to reduce cost-to-serve and enable personalization at scale.

• Define and evolve platform capabilities that power personalization and omnichannel engagement across various channels (Email, SMS, IVR, Bot, etc.), ensuring alignment with enterprise digital strategy.

• Collaborate extensively with Product & Technology leadership, Research, Analytics, Clinical, and Development/Delivery teams, as well as senior leadership, to deliver differentiated solutions.

• Translate complex business objectives into clear product roadmaps, requirements, epics, and user stories with defined acceptance criteria, ensuring safe and compliant data-driven interactions.

📝 Enhancement Note: This role, while titled "Product Strategy Director," has significant operational implications, particularly in data governance, platform reliability, and ROI optimization. It requires a deep understanding of data infrastructure, MarTech stacks, and cross-functional operational alignment to drive successful adoption and efficiency. The emphasis on "running platform with active customers" and "reducing cost-to-serve" highlights a strong operational focus beyond traditional product development.

📈 Primary Responsibilities

• Strategic Vision & Roadmap Development: Define and evolve the Customer Data Platform (CDP) vision and roadmap, ensuring strategic alignment with Evernorth's enterprise digital strategy and business objectives.

• Platform Capability Execution: Lead the development and delivery of reusable, enterprise-wide capabilities that power personalization and omnichannel engagement across digital touchpoints.

• Requirements Definition & Translation: Translate business objectives into a clear product roadmap and detailed product requirements, epics, and user stories with well-defined acceptance criteria.

• Cross-Functional Collaboration & Stakeholder Management: Engage executive stakeholders and collaborate with cross-functional teams, including Product, Engineering, Analytics, Marketing, Clinical, and Operations, to ensure CDP capabilities meet business needs and drive adoption.

• Governance & Compliance Oversight: Establish and enforce robust governance for data layers (including AIE, Claims, PHI, Registration) and ensure secure, compliant activation and access controls for data utilization.

• Performance Measurement & Optimization: Define Key Performance Indicators (KPIs) for capability utilization and business impact, monitor platform performance, and identify opportunities for continuous enhancement and ROI maximization.

• Adoption & Enablement: Champion platform adoption through comprehensive training, clear documentation, and close collaboration with customer-facing teams to articulate product positioning, benefits, and value proposition.

• Build/Buy/Retire Decisioning: Assess existing platform assets, identify overlaps and redundancies, and make strategic build, buy, or retire decisions to optimize the technology landscape and reduce operational costs.

📝 Enhancement Note: The responsibilities clearly indicate a need for strong operational oversight. The emphasis on "governance," "compliance," "reducing cost-to-serve," and "measuring ROI" points to a role that is deeply embedded in the operational efficiency and effectiveness of the CDP as a business asset, not just a product feature.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 7+ years in digital product management, with a strong emphasis on platform products and data-centric solutions.

• 5+ years of experience specifically managing other product managers, demonstrating leadership and team development capabilities.

Required Skills:

• Platform Product Leadership: 5+ years leading platform products (data, MarTech, CDP, decisioning) with demonstrated enterprise adoption.

• Strategic Thinking & Roadmapping: Ability to anticipate market trends, develop strategic plans, and translate them into actionable roadmaps.

• Data Architecture Fluency: Technical understanding of data and event architectures (cloud warehouse/lake, streaming/CDC, identity/consent) and observability (metrics, tracing, logs).

• CDP & Engagement Technology Familiarity: Knowledge of CDP/engagement technologies (e.g., Redpoint, Adobe RTCDP/Journey Optimizer, Salesforce Marketing Cloud) and data platforms (Snowflake/Databricks) with experience in streaming frameworks.

• Communication & Stakeholder Management: Exceptional communication skills with a proven ability to engage executive stakeholders and articulate complex solutions to both technical and non-technical audiences.

• Data-Driven Decision Making: Strong analytical skills and a data-driven mindset, with experience in A/B testing and analytics implementation to measure impact and drive optimization.

• Cross-Functional Collaboration: Proven ability to work effectively across multiple business units, including Product, Engineering, Analytics, Marketing, and Operations.

• Leadership & Team Development: Strong leadership skills with an emphasis on coaching, mentoring, and developing product talent.

Preferred Skills:

• API/SDK Ownership: Experience managing APIs/SDKs, including versioning, deprecation, and compatibility management.

• Vendor Stack Evaluation: Experience evaluating vendor/legacy technology stacks and driving consolidate/modernize/retire decisions, including ROI analysis and migration execution.

• Developer Experience Enhancement: Proven record of improving developer experience and driving platform adoption through documentation, samples, and enablement, with measurable platform KPIs.

• Agile/Scrum Methodologies: Proficiency in agile development methodologies and experience working in fast-paced, dynamic environments.

📝 Enhancement Note: The qualifications emphasize a blend of strategic product vision and deep technical understanding, particularly around data infrastructure and MarTech. The requirement for 5+ years leading platform products with enterprise adoption at scale is a critical indicator of the role's operational complexity and impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Product Strategy & Roadmap Examples: Showcase strategic thinking, market analysis, and roadmap development for complex digital or data platforms.

• Requirements & User Story Documentation: Provide examples of well-defined business requirements, product requirements, epics, and user stories with clear acceptance criteria that drove successful product development.

• Platform Feature Design & Delivery: Highlight instances where you oversaw the design and delivery of platform-level features or enablers, demonstrating collaboration with engineering and architecture.

• Governance & Compliance Frameworks: Illustrate experience in establishing or working within governance frameworks for data layers and ensuring compliance with data privacy and security regulations.

• Cross-Functional Collaboration Case Studies: Present examples of successful partnerships with diverse teams (Marketing, Analytics, Operations, Engineering) to achieve common goals.

• KPI Definition & Performance Tracking: Demonstrate how you defined KPIs for platform utilization and business impact, and how you used data to monitor performance and drive optimization.

• Build/Buy/Retire Analyses: Include case studies or examples of where you evaluated technology stacks, assessed build vs. buy options, and made strategic decisions for consolidation or retirement.

Process Documentation:

• Workflow Design & Optimization: Evidence of designing and optimizing workflows related to data ingestion, processing, activation, and governance within a CDP or similar platform.

• Agile Development Processes: Demonstrations of participation in or leadership of agile ceremonies, sprint planning, backlog refinement, and iterative development cycles for platform capabilities.

• Data Governance & Compliance Procedures: Documentation or examples of processes implemented for data quality, access control, privacy management (e.g., GDPR, CCPA), and regulatory compliance within a data platform context.

• Performance Monitoring & Reporting Frameworks: Examples of how performance metrics were tracked, reported, and used to inform continuous improvement cycles for platform features and operational efficiency.

📝 Enhancement Note: For this role, a robust portfolio showcasing strategic product leadership, technical depth in data platforms, and a clear understanding of operational impact (ROI, cost reduction, adoption) is crucial. The ability to demonstrate structured decision-making, particularly around technology consolidation and governance, will be highly valued.

💵 Compensation & Benefits

Salary Range:

• $161,900 - $269,800 USD per year.

📝 Enhancement Note: This salary range is competitive for a Director-level Product Management role in the technology and healthcare sectors in a high cost of living area like Santa Monica, California, especially for a specialized area like Customer Data Platforms. The wide range reflects the significant impact of experience, specific domain expertise (CDP, data architecture), and potential leadership scope. It aligns with industry benchmarks for senior product leaders responsible for strategic, high-impact platforms.

Benefits:

• Health & Wellness: Comprehensive medical, vision, and dental insurance plans.

• Well-being Programs: Access to well-being and behavioral health programs designed to support holistic employee health.

• Retirement Savings: 401(k) plan to support long-term financial planning.

• Life Insurance: Company-paid life insurance coverage.

• Professional Development: Tuition reimbursement program to support continuous learning and skill enhancement.

• Paid Time Off: A minimum of 18 days of paid time off (PTO) per year, plus paid holidays, offering flexibility and work-life balance.

Working Hours:

• The role is full-time, with an anticipated 40 hours per week. Flexibility may be expected to meet business needs, particularly given the strategic and cross-functional nature of the role, but adherence to standard work hours is typical for Director-level positions.

📝 Enhancement Note: The benefits package is robust and standard for a large, established healthcare and technology organization like The Cigna Group, covering essential needs from health and financial security to professional growth and work-life balance. The specified PTO aligns with industry norms for senior roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services & Technology

Company Size: Large Enterprise (The Cigna Group is a global health services company with tens of thousands of employees).

Founded: 1792 (for the oldest predecessor company), with Cigna itself formed in 1982. This long history suggests a stable, established organization with deep industry knowledge and a commitment to long-term growth.

Team Structure:

• Evernorth Digital Team: This role sits within the Evernorth Digital team, indicating a focus on digital transformation and innovation within Cigna's health services division.

• Product Management Function: The Director will manage other product managers, suggesting a structured product organization with clear reporting lines and specialized product domains.

• Cross-Functional Collaboration: The role emphasizes close partnership with Product, Technology, Research, Analytics, Clinical, Marketing, and senior leadership, highlighting a highly collaborative and matrixed environment.

Methodology:

• Data-Driven Innovation: The emphasis on CDP, data-driven interactions, and analytics suggests a culture that values data for decision-making and customer engagement.

• Agile & Iterative Development: While not explicitly stated for this role, large tech organizations like Cigna typically employ agile methodologies for product development and execution.

• Customer-Centricity: The focus on customer data, personalization, and omnichannel engagement points to a strong customer-centric approach embedded in their digital strategy.

• Strategic Assessment & Optimization: The mandate to assess, simplify, and optimize existing assets (build/buy/retire) indicates a culture that is proactive in managing its technology portfolio for efficiency and ROI.

Company Website: https://jobs.thecignagroup.com/us/en

📝 Enhancement Note: The Cigna Group's scale and industry position imply a structured, process-oriented environment that also fosters innovation through its dedicated digital teams. The blend of healthcare and technology expertise within the company provides a unique context for data strategy and product development.

📈 Career & Growth Analysis

Operations Career Level: This is a Director-level position within Product Management, specifically focused on a critical data platform. It signifies a senior leadership role responsible for strategic direction, team management, and significant business impact.

Reporting Structure: The role reports into the Product Strategy Senior Director, indicating a clear hierarchical structure within the product organization. This provides a direct line of mentorship and strategic alignment.

Operations Impact: The Director's work directly influences Evernorth's ability to personalize customer interactions, drive engagement, improve operational efficiency (cost-to-serve), and ultimately enhance customer loyalty and business ROI through effective data utilization. The CDP is central to enabling data-driven decision-making across the organization.

Growth Opportunities:

• Strategic Leadership Expansion: Potential to expand influence over broader data strategy initiatives beyond the CDP, or to lead larger product portfolios.

• Cross-Functional Leadership: Opportunities to lead or contribute to major digital transformation initiatives that span multiple business units and functional areas.

• Mentorship & Talent Development: As a Director managing product managers, there's a significant opportunity to hone leadership and coaching skills, developing future product leaders.

• Industry Expertise Deepening: Continued development of specialized expertise in Customer Data Platforms, data governance, MarTech, and digital health solutions.

• Executive Visibility: Direct engagement with senior leadership provides exposure and opportunities to influence strategic direction at the highest levels.

📝 Enhancement Note: This role offers a clear path for career progression within product management and digital strategy, with significant opportunities for leadership development and high-impact contributions within a large enterprise. The focus on a core data platform positions the individual for growth in data-centric roles.

🌐 Work Environment

Office Type: The position is listed as "Remote OK," with a primary location in Santa Monica, California. This suggests a hybrid or fully remote work arrangement is possible. For those working remotely, a strong home internet connection (cable broadband or fiber optic, minimum 10Mbps download/5Mbps upload) is required.

Office Location(s):

• Santa Monica, California, United States: A key business hub, likely offering a modern office environment conducive to collaboration.

Workspace Context:

• Remote Work Flexibility: The remote option accommodates diverse working styles and geographic locations, emphasizing output and results over physical presence.

• Collaborative Tools: Expect a reliance on digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom, Jira, Confluence) for communication, project management, and knowledge sharing, essential for both remote and hybrid teams.

• Data & Analytics Environment: Access to robust data infrastructure, analytics tools, and development environments is implied, supporting data-driven decision-making and platform development.

Work Schedule:

• Full-time, typically 40 hours per week. While remote work offers flexibility, adherence to core business hours and scheduled meetings is expected to ensure seamless collaboration with teams across different time zones.

📝 Enhancement Note: The "Remote OK" status and the requirement for specific internet speeds highlight the company's adaptation to modern work environments and its reliance on digital infrastructure for operational continuity. This setup requires individuals to be self-motivated and proficient in remote collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess alignment with the core qualifications and experience.

• Hiring Manager Interview: Discussion focused on your product management philosophy, strategic thinking, leadership experience, and understanding of data platforms and CDPs. Expect questions about your approach to roadmap development, stakeholder management, and team leadership.

• Panel Interviews: Multiple interviews with cross-functional stakeholders (e.g., Engineering Leads, Analytics Managers, Business Unit Representatives, Senior Product Leaders). These will dive deeper into technical knowledge, problem-solving skills, and how you've handled complex operational challenges.

• Case Study/Presentation: A common element for Director-level roles. You may be asked to prepare a presentation on a strategic initiative, a roadmap proposal, or an analysis of a hypothetical CDP challenge, demonstrating your ability to think strategically and communicate effectively.

• Final Round with Senior Leadership: A discussion with the Senior Director of Product Strategy or other senior executives to assess cultural fit, executive presence, and overall strategic alignment.

Portfolio Review Tips:

• Highlight Strategic Impact: Focus on case studies that demonstrate your ability to define product vision, develop strategic roadmaps, and drive significant business outcomes (e.g., increased adoption, ROI, cost reduction).

• Showcase CDP/Data Platform Expertise: Include examples of projects involving customer data, data architecture, MarTech stacks, and platform development. Quantify the scale of adoption and impact.

• Demonstrate Operational Acumen: Present examples of how you've managed technical debt, simplified complex systems, implemented governance, or driven efficiency improvements. Use metrics to back up your claims.

• Articulate Build/Buy/Retire Decisions: If possible, include an example of a technology assessment where you made strategic recommendations for consolidation or modernization.

• Quantify Achievements: Use numbers and data whenever possible to illustrate the success of your initiatives (e.g., "Increased CDP adoption by 30%," "Reduced cost-to-serve by 15%," "Enabled personalization for X million customers").

• Tailor to CDP Focus: Emphasize your understanding of CDP functionalities, data governance, privacy compliance, and how these translate into business value.

Challenge Preparation:

• Strategic Problem Solving: Be prepared to analyze a complex business problem related to customer data, personalization, or platform strategy and propose a data-driven solution.

• Roadmap Prioritization: Practice articulating your framework for prioritizing initiatives on a product roadmap, balancing strategic goals, technical debt, and stakeholder requests.

• Stakeholder Management Scenarios: Prepare to discuss how you would manage conflicting priorities or gain buy-in from diverse stakeholders, including senior executives.

• Technical Acumen: Brush up on your understanding of data architectures (data lakes, warehouses, streaming), identity resolution, consent management, and common CDP/MarTech platforms.

• Leadership & Team Management: Be ready to discuss your approach to leading and developing product management teams, fostering collaboration, and driving performance.

📝 Enhancement Note: Given the operational focus of this role, expect interview questions and portfolio reviews to heavily weigh your ability to manage a complex, live platform, drive operational efficiency, and demonstrate tangible ROI, in addition to strategic product vision.

🛠 Tools & Technology Stack

Primary Tools:

• Customer Data Platforms (CDP): Direct experience or deep familiarity with platforms like Redpoint, Adobe RTCDP/Journey Optimizer, Salesforce Marketing Cloud, or similar enterprise-grade CDPs.

• Data Warehousing/Lakes: Proficiency with cloud-based data solutions such as Snowflake, Databricks, or equivalent data lake/warehouse technologies.

• Data Processing & Streaming: Familiarity with streaming frameworks (e.g., Kafka, Kinesis) and Change Data Capture (CDC) mechanisms.

• Cloud Platforms: Experience working within major cloud environments (AWS, Azure, GCP) is often beneficial for data platforms.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Experience with tools like Tableau, Power BI, Looker for data visualization and dashboard creation.

• Web & Product Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or similar for tracking user behavior and platform adoption.

• A/B Testing Tools: Experience with platforms for conducting and analyzing A/B tests to optimize user experiences and campaign effectiveness.

CRM & Automation:

• CRM Systems: Experience integrating with or understanding data flows from CRM systems (e.g., Salesforce, Microsoft Dynamics).

• Marketing Automation Platforms: Familiarity with platforms that leverage CDP data for campaign execution.

• API & Integration Tools: Understanding of APIs, SDKs, and integration strategies for connecting various marketing and data systems.

• Project Management Tools: Proficiency with tools like Jira, Confluence, Asana for managing product backlogs, sprints, and documentation.

📝 Enhancement Note: The technology stack is heavily data-centric and MarTech-oriented. A strong understanding of how these tools integrate and support operational processes, particularly around data activation and customer engagement, is critical.

👥 Team Culture & Values

Operations Values:

• Data-Driven Excellence: A core value likely emphasizing the use of data to inform all decisions, from product strategy to operational improvements and customer interactions.

• Customer Centricity: A commitment to understanding and serving customer needs through personalized, compliant, and effective data-driven engagement.

• Efficiency & ROI Focus: A drive to optimize operational processes, reduce costs, and maximize the return on investment for technology platforms like the CDP.

• Collaboration & Transparency: A culture that fosters open communication and teamwork across diverse functional groups to achieve shared objectives.

• Innovation & Adaptability: An embrace of new technologies and methodologies to stay ahead in the fast-paced digital and healthcare landscapes.

• Governance & Compliance: A strong emphasis on responsible data handling, privacy, and adherence to regulatory requirements.

Collaboration Style:

• Cross-Functional Partnership: Expect a highly collaborative environment where close partnerships with Engineering, Analytics, Marketing, Clinical teams, and senior leadership are standard practice for successful product delivery and adoption.

• Agile & Iterative Feedback: A culture that encourages regular feedback loops and iterative improvements based on performance data and stakeholder input.

• Knowledge Sharing: Emphasis on sharing best practices, learnings, and insights across teams to foster collective growth and operational efficiency.

📝 Enhancement Note: The company culture likely reflects a blend of large enterprise stability with a forward-looking digital innovation focus. For operations professionals, this means a structured environment that still demands agility, data literacy, and a proactive approach to process improvement and stakeholder alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Platform Complexity & Legacy Assets: Navigating and optimizing a "running platform with active customers" that may include overlapping or legacy systems requires strategic decision-making and careful change management.

• Data Governance & Compliance: Ensuring robust data governance and strict compliance with evolving privacy regulations (e.g., HIPAA, CCPA) across a large enterprise is a continuous challenge.

• Driving Adoption at Scale: Motivating diverse business units and teams to adopt new platform capabilities and standardized processes requires strong evangelism and demonstrable value.

• Balancing Strategic Vision with Execution: Aligning long-term strategic goals with the day-to-day demands of platform maintenance, bug fixes, and urgent stakeholder requests.

• Measuring True ROI: Accurately attributing business impact and ROI to CDP initiatives can be complex, requiring sophisticated analytics and clear KPI frameworks.

Learning & Development Opportunities:

• Advanced Data Strategy & Architecture: Deepen expertise in modern data stack technologies, data modeling, and enterprise data governance.

• Digital Health & MarTech Trends: Stay at the forefront of evolving digital engagement strategies, AI in marketing, and personalization techniques within the healthcare sector.

• Leadership & People Management: Develop advanced skills in managing, mentoring, and growing product management teams.

• Executive Communication & Influence: Hone abilities to effectively communicate complex strategies and drive alignment with C-suite executives.

• Enterprise-Level Transformation: Gain experience leading significant technology and process transformation initiatives within a large, complex organization.

📝 Enhancement Note: The challenges presented are typical for a senior role managing a critical, complex platform within a large organization. Overcoming them offers significant opportunities for professional growth and skill development, particularly in strategic leadership and operational execution.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a product strategy and roadmap for a customer data platform. How would you prioritize initiatives to increase reliability, adoption, and ROI while also simplifying the landscape?"

  • Preparation Guidance: Focus on structured frameworks (e.g., RICE, MoSCoW), market analysis, competitive landscaping, and aligning with enterprise objectives. Emphasize how you’d balance short-term wins with long-term vision.

• "How do you approach making build vs. buy vs. retire decisions for platform components? Walk me through a past example where you evaluated a technology stack and made such a recommendation."

  • Preparation Guidance: Discuss criteria like cost, scalability, time-to-market, integration capabilities, vendor support, and strategic alignment. Be ready to present a specific case study with quantifiable outcomes.

• "Imagine you need to gain buy-in from several senior stakeholders (e.g., Marketing VP, Head of Analytics, Chief Compliance Officer) for a significant CDP enhancement. How would you tailor your communication and address their diverse concerns?"

Company & Culture Questions:

• "Based on your understanding of The Cigna Group and Evernorth, what do you see as the biggest opportunities and challenges for a Customer Data Platform in this market?"

  • Preparation Guidance: Research Cigna's current digital initiatives, market position, and any publicly available information on their data strategy. Frame your answer around how the CDP can address these.

• "How do you foster a culture of data-driven decision-making and continuous improvement within a product team and across stakeholder groups?"

  • Preparation Guidance: Discuss your experience with setting KPIs, building dashboards, conducting post-launch analysis, and implementing feedback loops.

• "Describe your experience working with data governance and compliance teams. How do you ensure that data platforms and their usage are secure and compliant with regulations like HIPAA and CCPA?"

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of the strategic challenge and your proposed solution, then dive into specific deliverables (roadmaps, requirements, technical architecture).

• Quantify Everything: For each project, clearly state the business problem, your role, the actions taken, and the measurable results (e.g., % increase in adoption, $ saved, reduction in errors).

• Showcase Operational Efficiency: Highlight examples where your product decisions led to improved operational efficiency, cost savings, or simplified processes.

• Demonstrate Technical Depth: Be prepared to discuss the underlying technology, data flows, and architectural considerations of your projects.

• Focus on CDP Relevance: Tailor your examples to demonstrate direct experience or strong understanding of CDP functionalities, data integration, and personalization use cases.

📝 Enhancement Note: The interview process will likely be rigorous, testing strategic thinking, technical depth, leadership, and operational acumen. Preparation should focus on demonstrating how you can manage a complex platform, drive business value, and lead a team effectively within The Cigna Group's environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on The Cigna Group's careers portal.

• Operations Portfolio Customization: Prepare a portfolio that specifically highlights your experience with Customer Data Platforms, MarTech stacks, data architecture, and driving measurable business outcomes (ROI, adoption, cost reduction). Focus on case studies demonstrating strategic thinking, platform leadership, and operational efficiency improvements.

• Resume Optimization: Tailor your resume to emphasize keywords relevant to Product Management, Customer Data Platforms, Digital Strategy, Data Governance, MarTech, and leadership. Quantify achievements wherever possible, focusing on impact and scale.

• Interview Preparation: Practice articulating your product strategy, roadmap development, and stakeholder management skills. Be ready to discuss technical aspects of data platforms and your approach to operational challenges through mock interviews.

• Company Research: Thoroughly research The Cigna Group and Evernorth's digital strategy, market position, and any publicly available information on their data and customer engagement initiatives. Understand their operational context and how the CDP fits into their broader business goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with The Cigna Group hiring organization before making application decisions.