Product Manager, UX & Platform Experience

📍 Job Overview

Job Title: Product Manager, UX & Platform Experience

Company: OrderMesh

Location: Costa Rica

Job Type: CONTRACTOR

Category: Product Management / UX Design

Date Posted: March 10, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site (in Costa Rica)

🚀 Role Summary

• Drive product strategy and end-to-end User Experience (UX) for Order Management platforms, focusing on intuitive, efficient, and scalable workflows for millions of daily orders.

• Lead the entire UX process, from initial discovery and user research to final delivery and validation, leveraging AI-powered tools for rapid concept exploration and iteration.

• Define and maintain a cohesive design system and interaction patterns, ensuring a consistent and high-quality user experience across the platform.

• Collaborate closely with engineering teams, translating detailed UX specifications and annotated wireframes into actionable development guidelines.

• Establish and monitor key usability metrics, such as task completion rates and error frequencies, to drive continuous improvement and data-informed product decisions.

📝 Enhancement Note: While the job title is "Product Manager, UX & Platform Experience," the description heavily emphasizes hands-on UX ownership and design responsibilities, suggesting a hybrid role that bridges traditional Product Management with dedicated UX Design functions. The role is based in Costa Rica and is a contractor position, indicating a specific need for specialized skills within that region.

📈 Primary Responsibilities

• Own the complete UX lifecycle, encompassing user research, journey mapping, information architecture definition, wireframing, and the creation of high-fidelity prototypes.

• Conduct in-depth interviews with merchants and stakeholders to identify critical pain points and translate these insights directly into impactful design decisions and platform enhancements.

• Utilize AI-assisted design tools to rapidly generate, explore, and validate design concepts, significantly accelerating the product development cycle.

• Develop, implement, and maintain a unified design system and consistent interaction patterns that ensure a cohesive and user-friendly experience across all platform interfaces.

• Produce comprehensive UX specifications, detailed annotated wireframes, and clear interaction guidelines to facilitate precise implementation by the engineering team.

• Validate the successful implementation of delivered features against the original UX intent through rigorous hands-on Quality Assurance (QA) and usability reviews.

• Define, track, and analyze key usability metrics, including task completion times, error rates, and user satisfaction scores, to inform iterative product improvements.

• Own and manage the product roadmap, strategically balancing business objectives with the paramount importance of delivering exceptional user experience quality.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on role where the individual is expected to be deeply involved in the practical execution of UX design, not just strategic oversight. The emphasis on AI tools and rapid prototyping points to a need for efficiency and agility in design processes.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3 years of experience in Product Management with demonstrable, hands-on ownership of User Experience (UX) design responsibilities. This experience should extend beyond mere collaboration and show direct contribution to UX outcomes.

• Proven track record of managing the entire UX process, from initial discovery and research through to final delivery and post-launch analysis.

Required Skills:

• Deep expertise in core UX principles: information architecture, interaction design, usability heuristics, and accessibility standards.

• Advanced proficiency in Figma, including mastery of auto layout, component libraries, variables, and complex prototyping features, going beyond basic wireframing capabilities.

• Hands-on experience with AI-powered design tools such as v0, Galileo AI, Uizard, or Relume for accelerating UI generation and design iteration.

• Ability to effectively leverage AI assistants (e.g., Claude, ChatGPT) for generating user flows, stress-testing logic, drafting UX copy, and producing detailed specifications efficiently.

• Strong understanding of front-end development fundamentals, including HTML, CSS, and component-based architecture, to ensure precise communication and design fidelity with engineering teams.

• Proven experience in conducting user research and usability testing, synthesizing findings into prioritized, actionable product improvements.

Preferred Skills:

• Background in dedicated UX Design or Frontend Engineering roles.

• Experience in building and maintaining design systems from inception.

• Familiarity with project management and roadmap tools like Confluence, Jira, or Portfolio for tracking delivery and managing roadmaps.

• Experience working within Scaled Agile Framework (SAFe) methodologies.

📝 Enhancement Note: The requirements emphasize a blend of product strategy and deep UX execution skills, with a strong leaning towards modern, AI-assisted design workflows and technical understanding. The "beyond basic wireframing" and "beyond just collaboration" phrasing indicates a need for a senior-level, hands-on contributor.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX ownership, including examples of user research, information architecture, wireframing, prototyping, and final UI designs.

• Case studies demonstrating how user pain points were identified and translated into elegant, efficient, and scalable platform solutions.

• Evidence of using AI-powered design tools to accelerate the design process and explore a wider range of solutions.

• Documentation of design system components, interaction patterns, and style guides developed for platform consistency.

Process Documentation:

• Showcase examples of user journey maps and information architecture diagrams that illustrate complex workflows.

• Present case studies detailing the process of conducting user research and usability testing, along with the resulting iterative improvements.

• Provide examples of how design systems were built and maintained to ensure platform consistency and efficiency.

• Demonstrate the process of translating business requirements and user needs into detailed UX specifications and prototypes.

📝 Enhancement Note: Given the emphasis on hands-on UX ownership and AI tools, the portfolio should strongly highlight practical execution, efficiency gains through AI, and the ability to translate complex requirements into tangible design outputs that engineering can directly implement.

💵 Compensation & Benefits

Salary Range:

Benefits:

• As a contractor, benefits may vary. Typical contractor arrangements might include:

• Competitive hourly or project-based rate.

• Potential for flexible working hours, aligning with project deadlines.

• Opportunity to work on innovative technology within a stable, enterprise-backed organization.

• Access to cutting-edge AI design tools and technologies.

Working Hours:

• Standard working hours are estimated at 40 hours per week, typical for a full-time contractor role. Flexibility may be available to accommodate project needs and international team collaboration, within the context of the Costa Rican time zone.

📝 Enhancement Note: Salary is estimated based on typical contractor rates for mid-level Product Managers with advanced UX skills in Costa Rica. Actual compensation will depend on the specific contract terms negotiated with OrderMesh.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS, E-commerce Infrastructure, Logistics Technology)

Company Size: Part of Taylor Corporation, a multi-billion-dollar global leader. OrderMesh itself operates with startup energy, suggesting a team size conducive to agility and direct impact.

Founded: OrderMesh is a relatively new entity within the established Taylor Corporation, offering a unique blend of startup innovation and enterprise stability.

Team Structure:

• OrderMesh operates with small, high-trust teams, emphasizing autonomy and direct contribution.

• The Product Management and UX team likely works in close collaboration with engineering and other GTM functions.

Methodology:

• OrderMesh utilizes modern software development practices, focusing on an API-first approach and scalable infrastructure.

• Expect a data-driven culture, with an emphasis on measuring performance and iterating based on user feedback and operational metrics.

• The integration of AI into workflows for efficiency and rapid validation is a core methodology.

Company Website: https://ordermesh.com/

📝 Enhancement Note: The company culture is characterized by a dual nature: the agility and ownership of a startup, combined with the stability, compliance (SOC 2), and resources of a large enterprise (Taylor Corporation). This is a key selling point for candidates seeking both impact and security.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring significant hands-on experience but also offering the opportunity to define and shape the UX strategy for core platforms. It's a critical juncture for professionals looking to deepen their UX expertise within a product management framework.

Reporting Structure: The Product Manager will likely report to a Head of Product or a Senior Product Lead, with direct interaction with engineering leads and potentially C-suite executives given the company's structure.

Operations Impact: The role has a direct and significant impact on the usability and efficiency of OrderMesh's core operating system. Improved UX directly translates to higher adoption rates, increased user productivity, reduced support costs, and ultimately, greater market adoption for the platform.

Growth Opportunities:

• Deepen expertise in AI-assisted design and rapid prototyping workflows.

• Expand product management skills by taking on more complex platform features and strategic initiatives.

• Opportunity to influence and grow the design system and UX best practices within the organization.

• Potential to move into senior Product Management roles or specialize further in UX strategy as the platform scales.

• Gain experience within a large, established enterprise context (Taylor Corporation) while retaining startup agility.

📝 Enhancement Note: The growth path here is geared towards deepening specialized skills in UX and Product Management within a technologically advanced and rapidly evolving domain. The hybrid nature of the company offers unique career development opportunities.

🌐 Work Environment

Office Type: The role is based in Costa Rica, implying an on-site work environment within a local OrderMesh office. This office will likely foster a collaborative and innovative atmosphere, reflecting the company's startup energy.

Office Location(s): Costa Rica. Specific city details are not provided but would be relevant for local candidates.

Workspace Context:

• Expect a modern workspace designed for collaboration, with access to necessary technology and tools.

• The environment will encourage direct interaction between Product, Design, and Engineering teams, facilitating rapid iteration and problem-solving.

• Opportunities to engage with a diverse, international team, given OrderMesh's global reach.

Work Schedule: The contractor role anticipates approximately 40 hours per week. While core working hours will likely align with Costa Rican business hours, there may be flexibility for collaboration with globally distributed teams, requiring some adaptability.

📝 Enhancement Note: The on-site requirement in Costa Rica suggests a focus on building a strong local team presence and fostering in-person collaboration, which can be beneficial for complex product development cycles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio for UX ownership, Figma proficiency, AI tool experience, and relevant product management background.

• Hiring Manager Interview: Discussion of product strategy, UX philosophy, problem-solving approaches, and specific examples of past UX ownership.

• Technical/Design Challenge: A practical exercise to assess UX design skills, potentially involving wireframing, prototyping with AI tools, or creating UX specifications for a given problem. This may include a presentation of a portfolio case study.

• Team/Cross-functional Interview: Meeting with engineers and potentially other product team members to assess collaboration style, communication skills, and cultural fit.

• Final Interview: Discussion with senior leadership to cover strategic alignment, long-term vision, and final offer negotiation.

Portfolio Review Tips:

• Emphasize UX Ownership: Clearly highlight projects where you were the primary driver of UX decisions and execution, not just a participant.

• Showcase AI Tool Integration: Detail how you used AI tools (v0, Galileo AI, etc.) to accelerate your design process, explore options, and validate concepts. Quantify benefits if possible (e.g., "reduced prototyping time by X%").

• Demonstrate Process: Walk through your UX process for a key project, from initial research and problem definition to final design and validation. Use journey maps, wireframes, and prototypes as visual aids.

• Quantify Impact: Whenever possible, use metrics (task completion rates, time-on-task, error reduction) to demonstrate the success of your UX solutions.

• Figma Mastery: Be prepared to discuss your advanced Figma techniques (components, variables, auto layout) and how they contribute to efficiency and consistency.

• Technical Communication: Be ready to discuss how you translate UX designs into clear, actionable specifications for engineers, referencing your understanding of HTML/CSS.

Challenge Preparation:

• Practice AI-Assisted Design: Get hands-on with AI design tools to familiarize yourself with their capabilities and limitations.

• Develop a UX Case Study: Prepare a detailed case study from your portfolio that best represents your UX ownership and problem-solving skills for a complex B2B or eCommerce workflow.

• Articulate Design Rationale: Be ready to explain the "why" behind your design decisions, linking them back to user research, business goals, and usability principles.

• Understand B2B/eCommerce Workflows: Brush up on common user flows and pain points in order-management and fulfillment systems.

📝 Enhancement Note: The interview process will heavily scrutinize practical UX skills and the ability to leverage modern tools like AI and Figma effectively. A strong, well-documented portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (advanced proficiency required), AI-powered design tools (e.g., v0, Galileo AI, Uizard, Relume).

• User Research & Testing: Tools like Maze, Hotjar, FullStory, or similar platforms for usability testing and user behavior analysis.

• Documentation & Collaboration: Confluence, Jira, or Portfolio for roadmap management, specification documentation, and task tracking.

Analytics & Reporting:

• Familiarity with analytics platforms to track user behavior and usability metrics.

CRM & Automation:

• While not primary tools for this role, understanding how UX integrates with CRM and automation platforms within a B2B/eCommerce context is beneficial.

📝 Enhancement Note: Expertise in Figma and AI-assisted design tools is a non-negotiable requirement, positioning this role at the forefront of modern UX practices.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving user problems through intuitive and efficient design.

• Data-Driven Decision-Making: Emphasizing metrics and user feedback to guide product development and UX improvements.

• Efficiency & Agility: Embracing tools and processes that allow for rapid iteration and delivery, particularly leveraging AI.

• Collaboration & Transparency: Working closely with cross-functional teams, sharing insights, and fostering open communication.

• Innovation: Encouraging the exploration of new technologies and approaches to solve complex problems.

Collaboration Style:

• Highly collaborative, with frequent interaction between Product, UX, and Engineering.

• Emphasis on clear communication, mutual respect, and shared ownership of product outcomes.

• A culture that values constructive feedback and continuous learning from both successes and failures.

📝 Enhancement Note: The company's culture values both the innovative spirit of a startup and the structured approach of an enterprise, with a strong focus on user experience and leveraging technology for efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Workflows with Simplicity: Designing intuitive user experiences for a complex, data-dense B2B platform that handles millions of orders daily.

• Rapid Iteration & AI Integration: Effectively integrating AI-powered tools into the design workflow to maintain speed and explore novel solutions.

• Cross-functional Alignment: Ensuring seamless collaboration and alignment between Product, UX, and Engineering teams across different functions and potentially time zones.

• Defining and Evolving a Design System: Establishing and maintaining a robust design system that scales with the platform's growth.

Learning & Development Opportunities:

• Gain deep expertise in the application of AI to UX design and product development.

• Develop advanced skills in Figma and other modern design tools.

• Expand product management capabilities by working on a critical platform for a significant industry.

• Opportunity to contribute to the growth and evolution of a product within a large, stable enterprise framework.

• Potential for mentorship from experienced product and design leaders.

📝 Enhancement Note: The role offers significant opportunities to push the boundaries of AI in UX and to grow within a dynamic company that bridges startup and enterprise environments.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned the end-to-end UX process for a complex feature or platform. What was your approach, what challenges did you face, and what was the outcome?" (Focus on your process, AI tool usage, and metrics.)

• "How do you leverage AI tools in your design workflow? Provide specific examples of how they've helped you accelerate design, explore ideas, or validate concepts."

• "Walk us through your process for translating user research findings into actionable design decisions and detailed UX specifications for engineers."

• "How do you balance business priorities with user experience quality when defining a product roadmap?"

Company & Culture Questions:

• "What interests you about OrderMesh and our mission in the print-on-demand fulfillment space?"

• "How do you see your skills in UX ownership and AI-assisted design contributing to OrderMesh's goals?"

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key projects, clearly delineating your role, the problem statement, your process (research, ideation, design, testing), the solutions, and the impact (quantified with metrics if possible).

• Highlight AI Usage: For relevant projects, explicitly show how AI tools were used and the benefits derived.

• Figma Showcase: Be prepared to demonstrate your Figma skills, perhaps by showing component libraries, complex auto layouts, or interactive prototypes.

• Conciseness: Focus on the most impactful projects and be prepared to speak to them in detail, but avoid overly long narratives.

• Tailor: If possible, tailor your presentation to highlight experiences most relevant to B2B/eCommerce order management.

📝 Enhancement Note: Prepare to dive deep into your practical UX execution, your proficiency with modern tools like Figma and AI, and your ability to translate complex requirements into user-friendly designs.

📌 Application Steps

To apply for this Product Manager, UX & Platform Experience position:

• Submit your application through the provided Workable link.

• Prepare a robust portfolio that clearly showcases your end-to-end UX ownership, including specific examples of your work with AI-powered design tools and advanced Figma techniques.

• Tailor your resume to highlight your 3+ years of Product Management experience with hands-on UX responsibility, emphasizing skills in user research, information architecture, prototyping, and front-end fundamentals.

• Practice articulating your design process and rationale for key portfolio projects, focusing on how you leverage data and AI to drive efficient and effective UX solutions.

• Research OrderMesh and Taylor Corporation to understand their market position, technology stack, and company culture, preparing to discuss how your skills align with their objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.