Product Designer (UX/UI & Research)

📍 Job Overview

Job Title: Product Designer (UX/UI & Research)

Company: LGC Group

Location: London, England, United Kingdom

Job Type: Full-time

Category: Product Design / UX/UI & Research

Date Posted: March 30, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead user-centered design initiatives to enhance digital customer journeys and optimize website performance through data-driven UX and Conversion Rate Optimization (CRO) protocols.

• Drive significant improvements in user engagement and conversion rates across LGC's digital ecosystem by translating customer behavior into intuitive design solutions.

• Ensure adherence to industry and digital guideline customer experience standards, championing user-first thinking throughout the product development lifecycle.

• Collaborate closely with cross-functional teams, including product management, developers, and subject matter experts, to deliver impactful and technically feasible design solutions.

📝 Enhancement Note: The role is clearly focused on Product Design with a strong emphasis on UX/UI and User Research, specifically targeting improvements in website performance and conversion. This indicates a need for a candidate who can blend strategic thinking with hands-on design execution, leveraging data analytics and user feedback to drive measurable business outcomes. The mention of CRO protocols and website performance suggests a direct impact on revenue generation through enhanced user experience.

📈 Primary Responsibilities

• Lead UX Research: Conduct comprehensive user research, including user interviews, surveys, behavioral analysis, prototype testing, and usability studies, to uncover user needs, validate concepts, and generate actionable insights for product development.

• Design & Prototyping: Translate research findings, data analytics, and business requirements into intuitive user journeys, wireframes, and interactive prototypes, ensuring designs are accessible, user-centered, and align with Customer Experience (CX) guidelines.

• UI/UX Deliverables: Own the creation and evolution of UI/UX deliverables, producing low and high-fidelity designs, defining interaction patterns, and developing components within LGC's design system using Figma.

• Performance Analysis & Optimization: Analyze website and product performance metrics using tools like Google Analytics (GA), Hotjar, session recordings, Voice of Customer (VOC) insights, and heatmaps to identify user friction points and drive iterative design optimizations and A/B testing initiatives.

• Cross-Functional Collaboration: Partner effectively with web product management, developers, subject matter experts (SMEs), and other cross-functional teams to define project scope, ensure technical feasibility, and deliver detailed, implementation-ready design specifications.

• Facilitation & Communication: Facilitate workshops, conduct design reviews, and lead working sessions to foster shared understanding, clearly present design decisions, and influence strategic, experience-led discussions with stakeholders.

• Design System & Innovation: Champion user-first thinking, contribute to experimentation and optimization efforts, and support the ongoing development and management of the organization's design system, exploring new technologies to proactively improve and grow digital offerings.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on data-driven decision-making and continuous improvement, directly aligning with revenue operations and sales operations principles of optimizing processes for efficiency and impact. The mention of "website performance and conversion" and "CRO protocols" points towards a role that directly contributes to top-line revenue growth by enhancing the user journey and conversion funnels.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for significant hands-on experience.

Experience: Significant hands-on experience (5-10 years) in UX/UI design, Product Design, or a related field, with end-to-end ownership of research, wireframing, prototyping, UI design, and delivery for complex digital products.

Required Skills:

• UX Research Expertise: Proven expertise in comprehensive UX research methodologies, including user interviews, surveys, behavioral analysis, prototype testing, and usability studies.

• UI Design & Prototyping: Advanced proficiency in creating intuitive, accessible, and user-centered digital experiences, including wireframing, high-fidelity prototyping, and interaction design.

• Figma Proficiency: Advanced skills with Figma, including design systems, components, variants, and collaboration features, with a refined eye for UI craft and visual design.

• Data Analysis & Interpretation: Strong analytical and problem-solving skills, adept at interpreting qualitative and quantitative data from platforms like GA, Hotjar, and heatmaps to guide iterative design improvements and CRO strategies.

• Communication & Facilitation: Excellent communication, presentation, and facilitation skills, with the ability to clearly articulate design decisions, influence cross-functional teams, and guide collaborative decision-making processes.

• Cross-functional Collaboration: Proven ability to work effectively with product management, engineering, and SMEs to ensure technical feasibility and successful implementation of designs.

• User-Centered Design Principles: Solid grounding in user-centered design principles, accessibility standards (e.g., WCAG), and information architecture.

Preferred Skills:

• Conversion Rate Optimization (CRO): Demonstrated experience in CRO methodologies, including A/B testing, experimentation platforms (e.g., Optimizely), and translating user behavior into conversion-driving design strategies.

• Design System Development: Experience in developing and managing design systems and reusable components to ensure consistency and efficiency across digital products.

• Agile/Iterative Workflows: Familiarity with agile or iterative development methodologies and experience working within these frameworks.

• Front-end Awareness: Sufficient front-end development awareness to collaborate effectively with engineers and ensure design intent is preserved during implementation.

• Voice of Customer (VOC) Analysis: Experience leveraging VOC insights to inform design decisions and product improvements.

📝 Enhancement Note: The "5-10 years" experience level for a Product Designer role with "end-to-end ownership" suggests a mid-to-senior level position. The emphasis on data analysis, CRO, and collaboration with product management and developers indicates a strong alignment with roles that contribute directly to business objectives and revenue, making the candidate's ability to demonstrate measurable impact crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 comprehensive case studies demonstrating ownership of the entire design process, from initial research and problem definition to final UI design, prototyping, and measurable product impact.

• UX Research & Insights: Clearly articulate the user research methodologies employed (interviews, usability tests, surveys, behavioral analysis), the insights gained, and how these insights directly informed design decisions.

• Wireframes & User Flows: Include examples of wireframes, user flows, and information architecture that illustrate a systematic approach to structuring digital experiences and solving user problems.

• High-Fidelity Designs & UI Craft: Present polished, high-fidelity UI designs that highlight visual design skills, attention to detail, adherence to accessibility guidelines, and a refined aesthetic.

• Figma & Design System Examples: Demonstrate proficiency with Figma, including examples of design system components, variants, and how they were applied to ensure consistency and scalability.

• Measurable Impact: Quantify the impact of your design work with specific metrics where possible (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times, enhanced engagement metrics).

Process Documentation:

• Workflow Optimization: Showcase examples of how you have analyzed existing workflows or user journeys and proposed or implemented optimizations to improve efficiency, reduce friction, or enhance user experience.

• System Implementation: If applicable, provide examples of how you have contributed to or implemented new design tools, systems, or processes to streamline the design workflow or improve collaboration.

• Performance Analysis & Iteration: Detail how you have used performance data (GA, Hotjar, etc.) to identify issues, generate hypotheses, and drive iterative improvements to digital products.

📝 Enhancement Note: For a Product Designer role focused on UX/UI and Research, a robust portfolio is paramount. The emphasis on "measurable product impact" and "CRO-aligned optimization" suggests that candidates should be prepared to present case studies that clearly show how their design work directly contributed to business objectives, such as increased conversion rates or improved user engagement. This aligns with the operations mindset of demonstrating ROI and tangible results.

💵 Compensation & Benefits

Salary Range: Based on the London location, experience level (5-10 years), and the scope of responsibilities encompassing UX research, UI design, CRO, and cross-functional collaboration, a competitive salary range is estimated to be between £55,000 and £75,000 per annum. This estimate is benchmarked against similar Product Designer roles in London's tech and life sciences sectors, considering the company's status as a National Measurement Institute.

Benefits:

• Hybrid Work Model: Offers flexibility with 2-3 days on-site per week, balancing in-office collaboration with remote work.

• Professional Development: Opportunities for continuous learning, skill advancement, and potentially participation in industry conferences or training related to UX, UI, and research.

• Health & Wellness: Comprehensive benefits package likely includes private medical insurance, dental care, and potentially wellness programs to support employee well-being.

• Pension Scheme: A robust pension plan to support long-term financial security.

• Generous Annual Leave: A competitive number of paid vacation days, public holidays, and potentially other leave options.

• Employee Assistance Program (EAP): Support services for employees facing personal or work-related challenges.

• Potential for Performance Bonuses: While not explicitly stated, performance-related bonuses may be offered based on individual and company achievements.

Working Hours: Standard full-time working hours are typically 40 hours per week, with the flexibility afforded by the hybrid work arrangement.

📝 Enhancement Note: For a Product Designer role in London with 5-10 years of experience, a salary range of £55,000 - £75,000 is a reasonable estimate. This is based on current market data for specialist design roles in the UK capital, considering factors like the company's industry (life sciences/measurement) and the hybrid work arrangement. The benefits are inferred based on typical offerings for full-time positions at established companies in the UK.

🎯 Team & Company Context

🏢 Company Culture

Industry: LGC Group operates in the Life Sciences and Measurement sector, specifically as the UK's National Measurement Institute for chemical and bioanalytical measurements. LGC Standards is a division focused on quality assurance and research tools, serving analytical needs globally. This context implies a culture that values precision, scientific rigor, integrity, and innovation.

Company Size: LGC Group is a large global organization. While a specific number for the design team isn't provided, the company's international presence and diverse operations suggest a substantial workforce, offering opportunities for broad impact and cross-departmental exposure.

Founded: LGC was founded in 1842, bringing a long history and deep-rooted commitment to scientific integrity and ethical standards. This heritage influences the company's values and long-term perspective.

Team Structure:

• Design Team: The Product Designer will likely be part of a dedicated design team or a broader digital/product team, working closely with product managers and developers.

• Reporting: The role will report to a Design Lead, Head of Product, or a similar senior position within the digital or product organization.

• Cross-functional Collaboration: Close collaboration is expected with web product management, engineering, subject matter experts (SMEs), and potentially marketing or commercial teams to ensure user needs and business objectives are met.

Methodology:

• Data-Driven Approach: The role emphasizes using data analytics (GA, Hotjar, etc.) and user research to inform design decisions and drive optimizations, reflecting a scientific and empirical approach.

• User-Centered Design (UCD): A strong commitment to UCD principles is evident, ensuring that user needs and experiences are at the forefront of all design activities.

• Agile/Iterative Development: The mention of collaborating with engineers and ensuring feasibility suggests working within agile or iterative development frameworks, allowing for continuous feedback and refinement.

Company Website: https://www.lgcgroup.com/

📝 Enhancement Note: The company's long history (since 1842) and its role as a National Measurement Institute suggest a culture that prioritizes accuracy, reliability, and scientific excellence. This background should inform how a candidate approaches their work, emphasizing precision in research, design, and data interpretation, aligning with the company's core values of Integrity and Brilliance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring significant hands-on experience (5-10 years) and the ability to own end-to-end design processes. It demands not just execution skills but also strategic thinking, research leadership, and cross-functional influence.

Reporting Structure: The Product Designer will likely report into a Design Manager, Head of Product, or a similar leadership role within the digital product organization. They will work closely with Product Managers and Engineering teams, indicating a collaborative, matrixed reporting environment.

Operations Impact: The Product Designer's work directly impacts LGC's digital presence, customer engagement, and conversion rates. By optimizing user journeys and improving website performance, they contribute to lead generation, customer acquisition, and ultimately, revenue growth for LGC Standards. This role is crucial for translating user needs into business value.

Growth Opportunities:

• Specialization: Potential to deepen expertise in specific areas of UX research, UI design, CRO, or design systems.

• Leadership: Opportunities to take on more complex projects, mentor junior designers, and potentially move into a Senior Product Designer or Design Lead role.

• Cross-functional Exposure: Gain broader experience by working across different product areas and collaborating with various departments within LGC Group.

• Skill Development: Continuous learning opportunities in emerging design trends, tools, and methodologies, supported by the company's commitment to innovation and scientific excellence.

📝 Enhancement Note: The "Mid-Senior Level" designation implies a candidate expected to operate with a high degree of autonomy and strategic input. The focus on improving "website performance and conversion" means the impact will be directly measured against business outcomes, a key aspect for growth in operations-centric roles.

🌐 Work Environment

Office Type: The role is based in London with a hybrid work arrangement, requiring 2-3 days on-site per week. This suggests a modern office environment designed for collaboration, with dedicated workspaces, meeting rooms, and potentially areas for focused work.

Office Location(s): Victoria Street, London SW1, UK. This central London location offers excellent transport links and access to amenities.

Workspace Context:

• Collaborative Spaces: The hybrid model emphasizes the importance of in-office days for team collaboration, workshops, and brainstorming sessions, fostering a dynamic work environment.

• Technology & Tools: Employees will have access to the necessary hardware, software (including Figma, GA, Hotjar), and connectivity to perform their duties effectively, both in the office and remotely.

• Team Interaction: Opportunities for regular interaction with design, product, and engineering teams, promoting a culture of shared learning and problem-solving.

Work Schedule: A standard full-time schedule (approx. 40 hours/week) is expected, with the flexibility of a hybrid model allowing for a balance between office and remote work. This structure supports focused work and collaborative activities.

📝 Enhancement Note: The hybrid model (2-3 days on-site) is a key aspect of the work environment, indicating a need for self-discipline and excellent remote collaboration skills, alongside the ability to engage effectively in in-person meetings and workshops.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter or hiring manager to assess general fit, experience, and salary expectations.

• Portfolio Review & Discussion: A dedicated session where candidates present their portfolio, discussing 1-2 key projects in detail. Be prepared to articulate your design process, research methodologies, decision-making rationale, and the impact of your work.

• Design Challenge/Exercise: Candidates may be given a take-home assignment or a live design exercise to assess problem-solving skills, design thinking, and proficiency with tools like Figma. Focus on demonstrating your approach to a given problem, not necessarily a perfect final solution.

• Cross-functional Interviews: Interviews with Product Managers, Developers, and potentially other stakeholders to evaluate collaboration skills, technical understanding, and cultural fit.

• Final Interview: A discussion with senior leadership to finalize the decision, focusing on strategic thinking, leadership potential, and alignment with LGC's values.

Portfolio Review Tips:

• Prioritize Impact: Select projects that demonstrate measurable results and a clear link between design decisions and business outcomes (e.g., conversion improvements).

• Showcase Process: Clearly articulate your end-to-end design process for each project, highlighting research methods, ideation, iteration, and rationale.

• Demonstrate Research Skills: For this role, explicitly showcase how you've used user research and data analysis (GA, Hotjar, etc.) to inform your designs.

• Figma Proficiency: Be ready to walk through your Figma files, explaining your use of design systems, components, and accessibility features.

• Tell a Story: Frame your projects as compelling narratives, explaining the problem, your approach, the challenges, your solutions, and the outcomes.

Challenge Preparation:

• Understand the Brief: Thoroughly analyze the design challenge, identifying the core problem, target users, and desired outcomes.

• Time Management: Allocate your time wisely across research, ideation, design, and documentation.

• Articulate Your Process: Be prepared to explain your thought process and design decisions clearly and concisely, even if the solution is not fully polished.

• Focus on User & Business Value: Ensure your proposed solution addresses both user needs and business objectives.

📝 Enhancement Note: Given the emphasis on data-driven optimization and CRO, candidates should be prepared to discuss how they measure design success and articulate the ROI of their design contributions. The portfolio review will likely focus heavily on case studies demonstrating this impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, design systems, and collaboration. Proficiency with components, variants, and auto-layout is expected.

• UX Research Tools: Experience with tools for conducting interviews, surveys, usability testing (e.g., UserTesting.com, Maze), and behavioral analysis.

• Prototyping Tools: Advanced prototyping capabilities within Figma or other dedicated tools.

Analytics & Reporting:

• Google Analytics (GA): Crucial for understanding website traffic, user behavior, and conversion funnels.

• Hotjar/Similar Tools: For heatmaps, session recordings, user feedback polls, and surveys to gain qualitative insights into user interactions.

• Data Visualization Tools: Familiarity with tools for creating dashboards and reports to communicate performance insights (e.g., Tableau, Power BI, or built-in reporting within analytics platforms).

CRM & Automation:

Other Relevant Tools:

• Project Management Software: Familiarity with Agile tools like Jira, Asana, or Trello for task management and collaboration.

• Collaboration Platforms: Tools like Slack or Microsoft Teams for day-to-day communication.

📝 Enhancement Note: The specific mention of Google Analytics and Hotjar, alongside Figma, indicates a hands-on requirement for these tools. Candidates who can demonstrate proficiency in leveraging these platforms to identify user friction points and drive data-informed design decisions will be highly valued.

👥 Team Culture & Values

Operations Values:

• Integrity: A core company value, translating to a commitment to ethical design practices, accurate data representation, and transparent communication.

• Brilliance: Striving for excellence in design, research, and problem-solving, pushing boundaries to deliver innovative and high-quality user experiences.

• Curiosity: A proactive mindset towards understanding user needs, exploring new design trends, and seeking continuous improvement in digital products and processes.

• Respect: Valuing diverse perspectives, fostering an inclusive design environment, and ensuring designs are accessible and considerate of all users.

• Passion: A dedication to creating impactful user experiences that contribute positively to LGC's mission and customer satisfaction.

Collaboration Style:

• Cross-functional Partnership: A collaborative approach, working closely with product managers, developers, and SMEs to ensure designs are aligned with business goals and technically feasible.

• Data-Informed Dialogue: Engaging in data-driven discussions, using research insights and performance metrics to support design decisions and foster consensus.

• Iterative Feedback: Openness to feedback and a willingness to iterate on designs based on input from team members and user testing.

📝 Enhancement Note: LGC's stated values (Passion, Curiosity, Integrity, Brilliance, Respect) should be reflected in how a candidate discusses their approach to design. For example, "Integrity" might relate to ethical data handling in research, and "Brilliance" to pushing innovative design solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating complex scientific/business requirements into user-friendly digital experiences that also drive conversion and engagement.

• Data Interpretation Complexity: Synthesizing insights from various data sources (qualitative research, quantitative analytics, VOC) into actionable design strategies.

• Cross-functional Alignment: Navigating diverse stakeholder priorities and ensuring buy-in for user-centered design recommendations, especially when they challenge existing assumptions.

• Evolving Digital Landscape: Keeping pace with rapid advancements in UX/UI trends, technologies, and user expectations in the life sciences sector.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Opportunities to attend workshops, webinars, and conferences focused on cutting-edge UX research, interaction design, and visual design.

• CRO & Experimentation: Develop deeper expertise in A/B testing, conversion rate optimization strategies, and experimentation platforms.

• Design System Mastery: Contribute to and expand the organization's design system, potentially leading its evolution.

• Industry Knowledge: Gain in-depth understanding of the life sciences and measurement industry, enabling more contextually relevant design solutions.

📝 Enhancement Note: The challenges presented offer a good opportunity for candidates to demonstrate their problem-solving skills and strategic thinking by outlining how they would address these specific hurdles within the LGC context.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to significantly improve a product's performance or conversion rate. What was your process, and what were the measurable outcomes?" (Focus on impact and data)

• "How would you approach designing a new feature for our LGC Standards website, considering our audience of analytical professionals and the need for clear, precise information?" (Showcase research, user empathy, and industry awareness)

Company & Culture Questions:

• "How do LGC's values (Passion, Curiosity, Integrity, Brilliance, Respect) resonate with your own work philosophy, and how would you embody them in this role?" (Connect personal values to company culture)

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration and communication with your team and stakeholders when working remotely vs. in the office?" (Demonstrate adaptability and collaboration skills)

Portfolio Presentation Strategy:

• Lead with Impact: Start each case study with a clear summary of the problem, your role, and the key results achieved (quantified where possible).

• Visualize Your Process: Use diagrams, screenshots, and clear annotations to illustrate your research findings, user flows, wireframes, and final designs.

• Explain Your 'Why': For every design decision, articulate the rationale, linking it back to user needs, research insights, or business objectives.

• Highlight Data & CRO: Specifically call out how you used data analytics and CRO principles to inform your design choices and measure success.

• Engage and Discuss: Treat the presentation as a conversation, inviting questions and being open to feedback throughout.

📝 Enhancement Note: Preparing specific examples that tie back to data analysis, CRO, and user research will be critical. Candidates should be ready to discuss how they have influenced stakeholders and driven change through design.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided job link on SmartRecruiters.

• Portfolio Customization: Tailor your resume and cover letter to highlight experience most relevant to UX/UI, user research, CRO, data analysis, and Figma proficiency, referencing LGC's industry if possible.

• Portfolio Preparation: Curate your portfolio to showcase 2-3 strong case studies that clearly demonstrate your end-to-end design process, research methodologies, data-driven optimizations, and measurable impact. Ensure it includes examples of Figma work and design systems.

• Interview Practice: Prepare to discuss your portfolio projects in detail, focusing on your problem-solving approach, decision-making rationale, and the business outcomes of your designs. Practice articulating your answers to common UX/UI and behavioral interview questions.

• Company Research: Familiarize yourself with LGC Group's mission, values, and the LGC Standards division. Understand their products and services to better contextualize your design thinking and demonstrate your interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.