Product Designer - SaaS (Mid-Level)

📍 Job Overview

Job Title: Product Designer - SaaS (Mid-Level) Company: Treatwell Location: Amsterdam, North Holland, Netherlands Job Type: Full-Time Category: Product Design / UX Design Date Posted: 2026-02-06 Experience Level: Mid-Level (4+ years) Remote Status: Hybrid (On-site focus in Amsterdam)

🚀 Role Summary

• Drive the end-to-end product design process for Treatwell's SaaS business tools, focusing on iOS and Android applications.
• Collaborate closely with cross-functional teams including Product Managers, Engineers, and User Researchers to deliver intuitive and effective user experiences.
• Contribute to strategic product decisions by articulating a clear UX vision grounded in user needs and business objectives.
• Champion the user throughout the design lifecycle, ensuring solutions are both user-centric and aligned with critical business goals.
• Design for scalability and actively contribute to the evolution and maintenance of a robust design system.

📝 Enhancement Note: While the job title is "Product Designer," the description emphasizes UX design principles, user advocacy, and a holistic approach to user journeys, indicating a strong UX focus within the product design role. The "Hybrid" work arrangement is inferred from the Amsterdam location and the mention of an office lunch, suggesting on-site presence is expected, though not necessarily full-time.

📈 Primary Responsibilities

• Partner with Product Managers, Engineers, and User Researchers to conceptualize, design, build, and iterate on SaaS product features.
• Develop a coherent UX vision for specific product areas, translating complex rules and workflows into simple, intuitive user experiences.
• Advocate for user needs and business objectives by crafting compelling design solutions and articulating design rationale with data-driven insights.
• Contribute to idea generation sessions and facilitate design thinking workshops with stakeholders to foster innovation.
• Create and maintain high-fidelity prototypes, user flows, wireframes, and detailed design specifications for engineering implementation.
• Actively participate in and contribute to the development and governance of Treatwell's design system for consistency and scalability.
• Proactively seek and incorporate diverse feedback on designs from team members, stakeholders, and users to refine solutions.
• Design across multiple platforms (iOS and Android apps) ensuring a cohesive and integrated user experience for salon partners.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking ("Influencing strategy," "articulating a coherent UX vision") and tactical execution ("Creating simple, intuitive experiences," "Designing with scalability in mind"). The emphasis on "complex rules and workflows" suggests a need for strong analytical and problem-solving skills in designing for a business-critical SaaS application.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.

Experience: 4+ years of experience as a Product Designer, UX Designer, or in a similar role, with a proven track record of delivering successful SaaS products.

Required Skills:

• Demonstrated experience in the full product design lifecycle, from user research and ideation to prototyping and implementation.
• Proficiency in creating and utilizing design systems to ensure consistency, scalability, and efficiency across products.
• Strong understanding of user-centered design principles and methodologies.
• Excellent written and verbal communication skills, with the ability to clearly articulate design rationale and influence stakeholders.
• Experience working in a start-up or scale-up environment, demonstrating adaptability and a proactive approach.
• Ability to create simple, intuitive user experiences within complex functional domains.
• A self-starter mentality with strong organizational skills and a proactive, ambitious attitude.
• Ability to seek, receive, and proactively address candid feedback with an ego-free attitude.
• A willingness to experiment, fail, learn, and iterate to achieve optimal outcomes beyond "good enough."

Preferred Skills:

• Fluency in Dutch or German.
• Experience with mobile-first design principles for iOS and Android applications.
• Familiarity with agile development methodologies.
• Experience conducting user research and usability testing.

📝 Enhancement Note: The requirement for "robust case studies that showcase deep interaction and problem-solving skills" implies that candidates should be prepared to present detailed examples of their design process and impact, particularly in complex business application contexts. The "ego-free attitude" and "willingness to fail and learn" point to a culture that values collaboration, continuous improvement, and humility.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies demonstrating your product design process, problem-solving approach, and impact on user experience and business objectives.
• Clearly articulate the problem statement, your role in the project, the design process undertaken (research, ideation, wireframing, prototyping, testing), and the final solution.
• Highlight specific examples of how you contributed to or utilized a design system.
• Demonstrate your ability to design for complex workflows and business-critical SaaS applications.
• Include evidence of how your designs solved specific user pain points and achieved measurable business outcomes (e.g., increased efficiency, reduced errors, improved adoption).

Process Documentation:

• Case studies should detail your approach to user research, including methods used and key insights gained.
• Illustrate your process for translating user insights and business requirements into design solutions, including wireframing and prototyping stages.
• Detail your methods for collaborating with product managers and engineers to ensure successful implementation of designs.
• Explain how you have contributed to or managed design systems, including version control, component libraries, and style guides.

📝 Enhancement Note: The emphasis on "robust case studies" and "deep interaction and problem-solving skills" means candidates should prepare to dive deep into their portfolio projects, explaining not just the 'what' but the 'why' and 'how' behind their design decisions, with a clear focus on measurable outcomes and process efficiency.

💵 Compensation & Benefits

Salary Range: €45,000 - €65,000 annually (estimated based on Mid-Level Product Designer roles in Amsterdam, considering company size and industry).

Benefits:

• 28 vacation days per year, in addition to national holidays.
• A monthly €40 voucher via the Alleo benefits platform for personal use.
• Mental health support through a partnership with OpenUp.
• Eligibility for the Lease a Bike scheme after 7 months of employment.
• Participation in the Bright Pension plan after the second contract.
• Subsidized daily freshly prepared office lunch.
• One additional "Treat Yourself Well Day" off per year for personal recharge.

Working Hours: 40 hours per week, with potential for some flexibility given the hybrid work arrangement.

📝 Enhancement Note: The salary range is an estimate for a Mid-Level Product Designer in Amsterdam, a highly competitive tech hub. The provided benefits are generous and reflect a company culture that values employee well-being and work-life balance, which is a strong selling point for operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS, E-commerce Platform for Beauty & Wellness) Company Size: 700+ employees across Europe. This indicates a well-established scale-up with dedicated resources and a structured approach to product development, while still maintaining agility and innovation. Founded: Treatwell was founded with the mission to digitally revolutionize the hair and beauty community. This long-standing mission suggests a company deeply invested in its market and committed to technological advancement.

Team Structure:

• The SaaS design team is part of a larger, internationally distributed team.
• You will work closely with the SaaS Design Lead, Product Managers, and Engineers.
• Collaboration is expected to be cross-functional, involving individuals from various departments and locations.

Methodology:

• The team operates with a focus on user-centric design and data-informed decision-making.
• Emphasis on collaborative problem-solving and idea generation to drive product innovation.
• Design system contribution suggests a commitment to scalable, consistent, and efficient product development practices.

Company Website: https://www.treatwell.co.uk/

📝 Enhancement Note: Treatwell's position as a leader in the beauty and wellness booking platform, coupled with its robust SaaS offering for salon management, indicates a company that understands its market deeply and leverages technology to serve both consumers and businesses. The "scale-up" environment implies opportunities for significant impact and rapid professional development.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Product Designer. This role is positioned to contribute significantly to product strategy and execution, requiring autonomy and strong problem-solving skills, while still offering mentorship and guidance from senior team members.

Reporting Structure: You will report to the SaaS Design Lead and work collaboratively with Product Managers and Engineers. This structure allows for direct influence on product direction and close alignment with development cycles.

Operations Impact: As a Product Designer, your impact will be directly tied to enhancing the usability and functionality of Treatwell's SaaS tools, which are critical for salon partners' business success. Your work will influence customer satisfaction, retention, and ultimately, the growth of Treatwell's business operations.

Growth Opportunities:

• Skill Advancement: Deepen expertise in SaaS product design, user research methodologies, and design system development.
• Leadership Potential: Potential to grow into a Senior Product Designer role, leading design initiatives or mentoring junior designers.
• Cross-Functional Exposure: Gain experience working within a fast-paced, international scale-up environment, understanding broader business operations and strategy.
• Specialization: Opportunity to specialize in specific areas of the SaaS platform or user experience.

📝 Enhancement Note: The mid-level designation suggests a role where you are expected to take ownership of significant design tasks and contribute to strategic discussions, while still having avenues for learning and growth. The emphasis on "ambitious" and "enthusiastic about developing their skills further" points to a company that invests in its employees' career trajectories.

🌐 Work Environment

Office Type: Hybrid work environment, with a strong emphasis on an office presence in Amsterdam, suggested by the provision of daily office lunches and the "On-site" AI classification. This implies a collaborative and communicative atmosphere.

Office Location(s): Amsterdam, North Holland, Netherlands. This vibrant city offers a dynamic work environment and a hub for international talent.

Workspace Context:

• The Amsterdam office likely provides a modern and well-equipped workspace conducive to collaboration and focused work.
• Opportunities for in-person brainstorming, design reviews, and team building with colleagues.
• Access to shared resources and a supportive team environment for tackling complex design challenges.

Work Schedule: Standard 40-hour work week, with potential for hybrid flexibility. This allows for structured work time dedicated to design tasks, research, and team collaboration, while also offering some autonomy in managing personal time.

📝 Enhancement Note: The mention of "fun company culture in the heart of Amsterdam" and the office lunch benefit strongly suggest a positive, social, and collaborative office environment that encourages team cohesion and informal interaction, which is beneficial for design teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and cultural fit.
• Design Challenge/Case Study Presentation: A practical exercise or a deep dive into your portfolio case studies to evaluate your problem-solving skills, design process, and communication abilities. Be prepared to articulate your rationale, trade-offs, and outcomes.
• Team Interviews: Meetings with the SaaS Design Lead, Product Managers, and Engineers to assess collaboration style, technical understanding, and alignment with team dynamics.
• Final Interview: Likely with a senior leader to discuss overall fit, career aspirations, and strategic contributions.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and user impact of your design work. Quantify results where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).
• Show Your Process: Detail your design journey, from understanding the problem to iterating on solutions. Explain your decision-making process and how you handled constraints or feedback.
• Highlight Collaboration: Demonstrate how you worked with cross-functional teams (PMs, Engineers, Researchers) and incorporated their input.
• Design System Contribution: If applicable, showcase your experience with design systems, including how you contributed to, maintained, or utilized them.
• Tailor to SaaS: Emphasize any experience with B2B SaaS products, complex workflows, or business management tools.

Challenge Preparation:

• Understand the SaaS Context: Familiarize yourself with Treatwell's business model, target users (salon partners), and the challenges they face in managing their operations.
• Problem-Solving Framework: Prepare to walk through a structured problem-solving approach for a given design challenge.
• Design System Thinking: Consider how you would approach designing a feature within an existing design system or how you would contribute to its expansion.

📝 Enhancement Note: The emphasis on "robust case studies" and "deep interaction and problem-solving skills" means candidates should be prepared to present detailed examples of their design process and impact, particularly in complex business application contexts. The "ego-free attitude" and "willingness to fail and learn" point to a culture that values collaboration, continuous improvement, and humility.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable for modern SaaS design teams), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack.
• User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar, Google Analytics.

Analytics & Reporting:

• Google Analytics, Mixpanel, Amplitude, Tableau, Looker.
• Ability to interpret data to inform design decisions and measure impact.

CRM & Automation:

• While not directly a designer's tool, understanding of CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for business workflows.

📝 Enhancement Note: Proficiency in Figma is almost a de facto standard for modern product design roles in scale-ups. Familiarity with design system tools and collaborative platforms like Jira and Slack will be crucial for seamless integration into the team's workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of salon partners.
• Collaboration: Fostering strong partnerships across design, product, and engineering teams.
• Ambition & Drive: A proactive and results-oriented mindset focused on continuous improvement and growth.
• Pragmatism & Simplicity: Designing effective solutions for complex problems without unnecessary complexity.
• Learning & Adaptability: Embracing a culture of continuous learning, feedback, and iteration.

Collaboration Style:

• Cross-functional integration: Close working relationships with Product Managers and Engineers are essential.
• Open Communication: Encouraging candid feedback and transparent discussions about design decisions and challenges.
• Shared Ownership: A collective responsibility for product success, with designers playing a key role in shaping the user experience.

📝 Enhancement Note: Treatwell's emphasis on a "fun company culture" and their "Treat Yourself Well Day" suggests a culture that balances high performance with employee well-being. The "ego-free attitude" and "willingness to fail and learn" are key indicators of a healthy, collaborative, and growth-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Creating intuitive interfaces for salon management software that handles intricate business rules, scheduling, and customer data.
• Cross-Platform Consistency: Ensuring a seamless and cohesive user experience across iOS and Android applications.
• Balancing User Needs and Business Objectives: Effectively advocating for users while ensuring designs meet critical business goals and technical constraints.
• Evolving Design System: Contributing to and maintaining a robust design system in a fast-paced scale-up environment.

Learning & Development Opportunities:

• Mentorship: Guidance from experienced Design Leads and senior product professionals.
• Skill Specialization: Opportunities to deepen expertise in specific areas of UX/UI design, user research, or design systems.
• Industry Exposure: Working within a leading European tech company, gaining insights into the SaaS and e-commerce landscape.
• Career Progression: Potential to advance to Senior Product Designer or lead design initiatives within specific product areas.

📝 Enhancement Note: The challenges presented are typical for mid-level designers in a SaaS environment, requiring strong problem-solving skills and the ability to navigate complex requirements. The growth opportunities are substantial, offering a clear path for professional development within a growing organization.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to design a feature for a complex workflow. How did you approach it, and what was the outcome?" (Focus on process, problem-solving, and impact).
• "How do you balance user needs with business requirements and technical constraints in your design process?" (Demonstrate strategic thinking and trade-off management).
• "Describe your experience with design systems. How have you contributed to or utilized them in previous roles?" (Highlight system thinking and contribution).
• "How do you gather and incorporate feedback into your designs, especially when it's critical or conflicting?" (Showcase resilience, collaboration, and iterative process).

Company & Culture Questions:

• "What do you know about Treatwell and our mission in the beauty and wellness industry?" (Research the company's market position, values, and products).
• "How do you see yourself contributing to our 'fun company culture' and our emphasis on collaboration?" (Align your personal values with the company's stated culture).
• "What does an 'ego-free attitude' mean to you in a design context?" (Reflect on humility, openness to feedback, and team-oriented work).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the results. Use visual aids effectively.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs.
• Articulate Trade-offs: Be prepared to discuss the decisions you made, the alternatives you considered, and why you chose a particular path.
• Showcase Collaboration: Mention how you worked with PMs, engineers, and other stakeholders throughout the process.
• Highlight Design System Use: If you have relevant experience, explicitly point out how you used or contributed to a design system.

📝 Enhancement Note: Candidates should prepare to discuss specific examples that align with Treatwell's values – particularly around collaboration, handling complexity, and a proactive learning mindset. The interview will likely assess not just design skills but also cultural fit and the ability to thrive in a scale-up environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Workable.
• Portfolio Preparation: Ensure your portfolio is up-to-date and showcases at least 2-3 detailed case studies relevant to SaaS product design, emphasizing problem-solving and impact. Tailor your case study selection to highlight experience with complex workflows or design systems.
• Resume Optimization: Highlight your 4+ years of experience, specific design tools proficiency (especially Figma), experience in start-up/scale-up environments, and key skills like collaboration, user advocacy, and design system utilization.
• Interview Practice: Prepare to articulate your design process and rationale clearly, using the STAR method for behavioral questions. Practice presenting your portfolio case studies, focusing on storytelling and measurable outcomes.
• Company Research: Thoroughly research Treatwell's SaaS products, target audience (salon partners), and company culture. Understand their mission and how your design skills can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.