Product Designer (Exports Squad)

📍 Job Overview

Job Title: Product Designer (Exports Squad) Company: Easyship Location: Bengaluru, Karnataka, India Job Type: Full-Time Category: Product Design / Operations Technology Date Posted: October 14, 2025 Experience Level: Mid-level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Design and evolve internal applications that power international warehouse operations, focusing on enhancing user experience for warehouse associates.
• Translate complex operational needs into intuitive and efficient user interfaces to streamline package processing and increase profitability.
• Conduct user research and usability testing to identify pain points and validate design solutions within a fast-paced logistics environment.
• Collaborate closely with Product, Engineering, and external stakeholders to ensure design feasibility, scalability, and alignment with business objectives.
• Contribute to the strategic product roadmap for the warehouse management system, driving innovation in logistics technology.

📝 Enhancement Note: This role is crucial for optimizing the operational backbone of Easyship's "Exports" program. The focus on warehouse operations and service design indicates a need for a designer who can bridge the gap between digital interfaces and physical workflows, a key differentiator in operations technology roles.

📈 Primary Responsibilities

• Deeply understand warehouse operations, identify user pain points, and design solutions to improve efficiency, reduce errors, and increase profitability.
• Conduct comprehensive qualitative and quantitative research, including user interviews, surveys, and data analysis, to inform design decisions.
• Develop customer journey maps, user flows, wireframes, and high-fidelity interactive prototypes to articulate design concepts.
• Plan and execute usability testing sessions to gather user feedback and iterate on designs, ensuring optimal user experience.
• Create design specifications and collaborate with the engineering team to ensure accurate implementation of designs, meeting user, business, and technical requirements.
• Actively participate in product roadmap discussions, providing design insights and strategic recommendations for the warehouse application.
• Support other squads with ad hoc design projects as capacity allows, fostering cross-team collaboration and knowledge sharing.
• Ensure designs adhere to established design systems and brand guidelines while pushing the boundaries of intuitive interface design.

📝 Enhancement Note: The responsibilities emphasize a blend of UX/UI design, service design, and operational understanding. The expectation to "design not just UI solutions, but also designing processes" highlights a service design component, which is critical for optimizing physical workflows in a warehouse.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically expected for mid-level design roles. Equivalent practical experience will also be considered. Experience: 3+ years of professional experience in UX/UI design, Product Design, or a closely related field, with a proven track record of delivering user-centered design solutions.

Required Skills:

• Solid understanding of the design thinking process and its application in product development.
• Proficiency with design tools, particularly Figma, for wireframing, prototyping, and UI design.
• Demonstrated ability to conduct user research (qualitative and quantitative) and translate findings into actionable design insights.
• Experience in creating user flows, journey maps, wireframes, and interactive prototypes.
• Proven ability to conduct usability testing and integrate feedback effectively into design iterations.
• Strong problem-solving and analytical skills, with a data-driven approach to design.
• Excellent communication and interpersonal skills, with the ability to articulate design decisions clearly and collaborate effectively with diverse teams and stakeholders.
• Proficient in UX writing, ensuring clarity and conciseness in interface copy.

Preferred Skills:

• An active interest in warehouse operations, shipping logistics, and the broader e-commerce industry.
• Experience or a strong interest in service design, with the ability to design end-to-end user journeys that encompass both digital and physical touchpoints.
• Familiarity with working within and contributing to design systems.
• Understanding of technical requirements and constraints in software development.
• Experience in the logistics or supply chain technology sector.

📝 Enhancement Note: The "interest in warehouse operations and shipping logistics" and "service design" requirement are key differentiators for this role, suggesting a need for a designer who can think holistically about the user experience across operational processes, not just digital interfaces.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 projects demonstrating end-to-end product design experience, highlighting your role and contributions.
• Include case studies that detail your design process, from problem identification and user research to ideation, prototyping, and final implementation.
• Clearly articulate the user problems you aimed to solve and the business objectives you supported.
• Demonstrate your proficiency in using design tools like Figma, including examples of complex prototypes or design system components.
• Present solutions that clearly show how you translated user needs and business requirements into intuitive and efficient designs.

Process Documentation:

• For each portfolio project, clearly outline the research methodologies employed (e.g., user interviews, surveys, competitive analysis).
• Detail the steps taken in the design process, including wireframing, user flow mapping, and prototyping stages.
• Provide evidence of iterative design and how user feedback (from usability testing or other sources) influenced design decisions.
• Showcase how you collaborated with engineering and product teams, including any handover processes or design system contributions.

📝 Enhancement Note: For operations-focused design roles, portfolios should ideally highlight projects involving workflow optimization, efficiency improvements, or the design of internal tools. Demonstrating an understanding of operational constraints and how design can solve them is paramount.

💵 Compensation & Benefits

Salary Range: While specific salary ranges are not provided, for a Product Designer with 3+ years of experience in Bengaluru, India, a competitive market rate would typically fall between ₹9,00,000 to ₹15,00,000 per annum. This range can vary based on the candidate's specific skill set, portfolio strength, and performance during the interview process.

Benefits:

• Competitive Equity Package: Opportunity to gain wealth as the company grows through employee stock options.
• Generous Vacation Policy: Encourages employees to take ample time off for rest and rejuvenation.
• Complimentary Meal Benefits: Daily meal allowance provided via Zomato digital coupons for convenient and varied food options at the office.
• Duvet Day: A flexible day off, particularly useful for personal well-being, especially during colder periods.
• Mental Health Day: Dedicated day off to prioritize personal well-being and mental recharge.
• 4 Weeks of ‘Work from Anywhere’: Flexibility to work remotely from any location for a significant portion of the year, promoting work-life balance and global mobility.
• Professional Development: Support and resources available to help employees achieve their career goals and enhance their skills.

Working Hours: 40 hours per week, Monday to Friday, with an expectation to work within the UK shift time zone.

📝 Enhancement Note: The UK shift requirement is a significant factor for work-life balance and should be clearly understood by candidates. The inclusion of "Work from Anywhere" benefits, despite the role being on-site, suggests a company culture that values flexibility where operational needs permit.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Logistics, E-commerce Shipping Software Company Size: Easyship is a growing global company with multiple offices worldwide, indicating a dynamic and evolving work environment. The "Exports Squad" suggests a structured approach to product development within a larger organization. Founded: Easyship was founded in 2014, signifying a company with established operations but still in a growth phase, offering opportunities for impact and development.

Team Structure:

• The Product Designer will be part of the "Exports Squad," a cross-functional team likely comprising Product Managers, Engineers, and potentially QA specialists.
• This squad reports to a Design Manager and/or a Staff Product Designer, indicating a clear reporting line and mentorship structure within the design function.
• Close collaboration with Product and Engineering teams is fundamental to the role, emphasizing a team-oriented and integrated approach to product development.

Methodology:

• The role emphasizes a user-centered design methodology, incorporating design thinking, qualitative and quantitative research, and usability testing.
• The emphasis on "designing processes" suggests an adoption of service design principles, aiming for seamless integration between digital tools and physical operational workflows.
• Data-driven decision-making is a core component, with an expectation for designers to use analytics and user feedback to inform their work.

Company Website: https://www.easyship.com/careers

📝 Enhancement Note: Easyship's focus on revolutionizing logistics for e-commerce, combined with its global presence and growth trajectory, suggests an innovative and fast-paced environment. The "Exports Squad" implies a specialized focus on a key revenue-generating program, offering the designer a chance to make a tangible impact on operational efficiency and profitability.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer (2-5 years of experience). It offers the opportunity to specialize in a critical operational area (warehouse management for exports) and contribute to a core product offering. The role involves significant autonomy in design execution and a strong influence on the product roadmap for the Exports Squad.

Reporting Structure: The Product Designer reports to the Design Manager or Staff Product Designer. This provides a clear hierarchy for mentorship, design critiques, and professional development. Collaboration with the Product Team and Engineering Team is central to the daily workflow, fostering cross-functional relationships.

Operations Impact: The Product Designer will have a direct impact on the efficiency and profitability of Easyship's Exports program by improving the workflow of warehouse associates. Designing intuitive and effective tools for warehouse operations directly translates to faster package processing, reduced errors, and ultimately, enhanced customer satisfaction and cost savings for Easyship and its marketplace clients.

Growth Opportunities:

• Specialization: Develop deep expertise in logistics technology, warehouse operations, and service design for complex operational environments.
• Skill Advancement: Enhance skills in user research, prototyping, usability testing, and cross-functional collaboration. Opportunity to lead design initiatives within the Exports Squad.
• Leadership Potential: As experience grows, opportunities may arise to mentor junior designers, take on more complex product challenges, or transition into a Senior Product Designer role, potentially leading design strategy for larger product areas.

📝 Enhancement Note: The role offers a unique opportunity to blend UX/UI skills with a deep dive into operational processes, a valuable niche in the tech industry. Growth can come from both design mastery and an understanding of operational efficiency, making it a strong stepping stone for roles in supply chain tech or operations strategy.

🌐 Work Environment

Office Type: On-site in Bengaluru, India. This suggests a traditional office setting that fosters in-person collaboration, team cohesion, and direct interaction with warehouse operations if the office is co-located or near a facility. Office Location(s): Bengaluru, Karnataka, India. Specific details about the office environment (e.g., amenities, layout) are not provided but typically modern tech offices offer collaborative workspaces, meeting rooms, and common areas.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with Product Managers and Engineers within the Exports Squad, suggesting an open and interactive workspace.
• Operations Tools & Technology: Access to industry-standard design software (Figma) and other relevant collaboration tools will be provided. The role is centered around designing tools for warehouse operations, implying a strong focus on efficiency and usability.
• Team Interaction: Regular team meetings, design reviews, and cross-functional sync-ups will be integral to the workday, promoting a sense of shared purpose and continuous learning.

Work Schedule: Monday to Friday, with an expectation to work within the UK shift time zone. This is a key consideration for work-life balance and personal scheduling. The standard 40-hour work week is typical for full-time roles.

📝 Enhancement Note: The UK shift requirement is a significant aspect of the work environment and schedule that candidates must be prepared for. While the role is on-site, the company's "Work from Anywhere" policy for 4 weeks a year indicates a broader cultural openness to flexibility where operationally feasible.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio by the hiring team to assess qualifications and experience.
• Design Challenge/Case Study: Candidates may be asked to complete a take-home design challenge or present a case study from their portfolio that demonstrates their problem-solving skills, design process, and understanding of operational workflows.
• Hiring Manager/Staff Designer Interview: In-depth discussion about design philosophy, past projects, and approach to user research and problem-solving. Focus on understanding of warehouse operations and service design.
• Squad Interview: Meeting with members of the Exports Squad (Product Manager, Engineers) to assess collaboration style, communication skills, and cultural fit.
• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term potential.

Portfolio Review Tips:

• Highlight Operations Focus: Emphasize projects where you designed internal tools, optimized workflows, or improved operational efficiency. Clearly articulate the impact of your designs on user productivity and business outcomes.
• Showcase Process: Detail your design process, including user research, problem definition, ideation, prototyping, and testing. Explain why you made certain design decisions.
• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your designs (e.g., reduction in processing time, decrease in errors, increase in user satisfaction scores).
• Address Service Design: If you have experience or interest in service design, clearly articulate how you approach designing end-to-end user journeys that span digital and physical touchpoints.
• Figma Proficiency: Be prepared to walk through your Figma files to demonstrate your technical skills and organizational approach.

Challenge Preparation:

• Understand the Problem: If given a challenge, thoroughly research Easyship, its "Exports" program, and the general landscape of warehouse logistics.
• Focus on Process: The challenge will likely assess your ability to design for operational efficiency. Think about the physical and digital aspects of a warehouse workflow.
• Communicate Clearly: Practice articulating your design decisions and the rationale behind them, especially when presenting to non-designers.
• Embrace Constraints: Be prepared to discuss how you would handle technical limitations or evolving business requirements within the design process.

📝 Enhancement Note: The emphasis on "warehouse operations" and "service design" means interviewers will be looking for a designer who can think beyond just pixels on a screen and understand the entire operational ecosystem. Portfolio projects that showcase impact on efficiency and process improvement will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Candidates are expected to be highly proficient.
• Design Systems: Familiarity with using and contributing to design systems is preferred, indicating a commitment to consistency and scalability.

Analytics & Reporting:

• While not explicitly listed for the designer, an understanding of how user behavior is tracked and analyzed through analytics tools (e.g., Amplitude, Google Analytics) would be beneficial for data-informed design.
• The designer will likely work with Product Managers who utilize these tools to inform product strategy.

CRM & Automation:

• Not directly relevant to the Product Designer's core tools, but an awareness of how CRM systems and automation platforms integrate with logistics and e-commerce workflows could provide valuable context.

📝 Enhancement Note: The primary tool requirement is Figma. However, an understanding of how design choices impact downstream analytics and operational automation within Easyship's broader tech stack will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Efficiency: A strong drive to optimize processes and workflows, directly impacting the speed and cost of operations.
• User-Centricity: A commitment to understanding and serving the needs of warehouse associates, ensuring the tools they use are effective and intuitive.
• Collaboration: Working effectively within a cross-functional squad, valuing input from Product, Engineering, and other stakeholders.
• Data-Driven: Using insights from user research and analytics to inform design decisions and measure impact.
• Innovation: Continuously seeking better ways to solve problems and improve the logistics experience for Easyship's clients and internal teams.

Collaboration Style:

• Cross-functional Integration: The role is embedded within a squad, requiring close and continuous collaboration with Product Managers and Engineers.
• Feedback Exchange: An open culture of design critiques and feedback sessions to refine designs and ensure alignment.
• Knowledge Sharing: Encouraging the sharing of best practices, user insights, and design techniques across the design team and within the squad.

📝 Enhancement Note: Easyship's emphasis on revolutionizing logistics and accelerating borderless commerce implies a culture of innovation and a strong focus on operational excellence. Designers who can demonstrate a proactive approach to problem-solving and a passion for improving efficiency will align well with this culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Operations: Designing intuitive interfaces for intricate warehouse processes that may not be immediately obvious to those outside of direct operations.
• Balancing User Needs with Technical Constraints: Ensuring designs are both highly functional for warehouse associates and feasible for engineering to build within technical limitations.
• Adopting the UK Shift: Adapting to a work schedule outside of standard local hours, which requires strong self-discipline and time management.
• Service Design Integration: Effectively designing not just UI, but also the underlying processes that support seamless physical package handling.

Learning & Development Opportunities:

• Deep Dive into Logistics: Gain specialized knowledge in e-commerce logistics, international shipping, and warehouse management systems.
• Service Design Expertise: Develop advanced skills in service design methodologies, which are highly sought after in operational technology roles.
• Cross-functional Leadership: Opportunities to influence product strategy and collaborate closely with senior stakeholders across Product and Engineering.
• Mentorship: Benefit from guidance from experienced Design Managers and Staff Product Designers within Easyship.

📝 Enhancement Note: The primary challenges revolve around the unique nature of designing for operational environments and adapting to non-traditional work hours. The growth opportunities are substantial for those looking to specialize in a high-demand niche within product design.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex operational process you've designed for. How did you ensure the user interface and underlying process were efficient and intuitive for the end-users?" (Focus on your process, research, and impact.)
• "How would you approach designing a new feature for our warehouse management system that aims to reduce package sorting errors by 15%?" (Demonstrate problem-solving, data usage, and iterative design.)
• "Walk me through your process for conducting user research with on-site operational staff. What methods would you prioritize, and how would you build rapport?" (Highlight your understanding of user research in operational settings.)

Company & Culture Questions:

• "What interests you about Easyship's mission and the logistics/e-commerce industry?" (Show genuine interest and research.)
• "How do you approach working within a cross-functional 'squad' structure and collaborating with engineers and product managers?" (Emphasize teamwork and communication.)
• "Given the UK shift requirement, how do you plan to manage your work-life balance and ensure effective collaboration with your team?" (Address the schedule with a proactive plan.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly define the problem, your role, the process, your solutions, and the outcomes/impact. Use visuals effectively.
• Focus on Impact: Quantify your achievements wherever possible. For this role, highlight improvements in efficiency, speed, or reduction of errors.
• Explain Your "Why": Articulate the rationale behind your design decisions, linking them back to user needs and business goals.
• Showcase Your Process: Be ready to walk through your Figma files, explaining your user flows, wireframes, and prototypes in detail.
• Tailor to Easyship: Emphasize any relevant experience in logistics, warehouse operations, or designing internal tools. If you don't have direct experience, highlight transferable skills and your eagerness to learn.

📝 Enhancement Note: Given the specific focus on warehouse operations and service design, preparing case studies that demonstrate your ability to solve operational challenges through design will be critical. Emphasize your understanding of workflow optimization and user efficiency.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Greenhouse link.
• Tailor your Resume: Highlight your 3+ years of UX/UI or Product Design experience, emphasizing any work on internal tools, operational efficiency, or complex workflows. Integrate keywords like "design thinking," "Figma," "user research," and "service design."
• Curate Your Portfolio: Select 3-5 of your strongest projects. Prioritize those that showcase your problem-solving skills in operational contexts or demonstrate a systematic approach to design. Ensure you have clear case studies detailing your process and impact.
• Prepare Your Case Studies: Be ready to present one or two key projects in detail, focusing on the operational challenges addressed, your design process, and quantifiable results. Practice articulating your decisions and the 'why' behind them.
• Research Easyship: Understand their mission, the "Exports" program, and the logistics/e-commerce industry. Familiarize yourself with their product and any available design guidelines or case studies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.