Product Designer – Expenses

📍 Job Overview

Job Title: Product Designer – Expenses

Company: MYOB

Location: Melbourne, Victoria, Australia

Job Type: Permanent

Category: Product Design / UX Design

Date Posted: 2026-03-19

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Focus on designing innovative expense management solutions for small businesses, leveraging AI and automation.

• Collaborate closely with product managers, engineers, data scientists, and researchers to deliver human-centered digital products.

• Translate complex customer needs and technical challenges into intuitive and elegant user experiences.

• Contribute to the evolution of MYOB's product suite, particularly in financial management and banking experiences.

• Champion design best practices and foster a collaborative team environment within a leading business management software company.

📝 Enhancement Note: While the primary focus is Product Design, the role's emphasis on "expenses" and "banking experiences" for small businesses suggests a strong connection to financial technology (FinTech) operations and the user workflows that underpin financial operations. The mention of AI and automation also points to a need for designers who can optimize processes and reduce operational overhead for users.

📈 Primary Responsibilities

• Lead the design process for expense management features, from concept to launch, ensuring a seamless and intuitive user experience.

• Conduct user research, usability testing, and experiments to gather insights and validate design decisions, directly informing product strategy.

• Develop wireframes, prototypes, and high-fidelity designs using tools like Figma, incorporating AI-assisted design functionalities.

• Collaborate effectively within cross-functional teams, fostering strong partnerships with product managers, engineers, and data analysts to ensure successful product delivery.

• Explore and integrate emerging AI capabilities and intelligent automation to simplify complex financial tasks and reduce customer effort.

• Translate sophisticated customer problems and technical requirements into elegant, user-friendly solutions that align with MYOB's brand and design principles.

• Articulate design rationale and drive shared understanding among stakeholders through strong storytelling and communication skills.

• Contribute to the continuous improvement of the design process and team culture, actively participating in design critiques, studios, and knowledge-sharing sessions.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can not only create UI/UX but also understand the operational implications of financial tools for small businesses. This includes optimizing workflows for expense tracking, reporting, and compliance, which are core operational concerns for any business.

🎓 Skills & Qualifications

Education:

Experience:

• 2-5 years of proven experience in UX Design or Product Design, with a track record of shipping modern digital products.

Required Skills:

• UX Design & Product Design: Solid experience in end-to-end product design, from research and ideation to high-fidelity prototyping and implementation support.

• AI & Automation Curiosity: Keen interest and understanding of emerging technologies, automation, and AI-enhanced user experiences, with the ability to apply them to customer outcomes.

• Customer Research & Validation: Hands-on experience conducting user research, usability testing, and experiments to gather insights and shape product direction.

• Interaction Design: Strong skills in designing intuitive and efficient user flows and interactions.

• Prototyping Tools: Proficiency with design and prototyping tools, specifically Figma, and familiarity with AI-assisted design tools.

• Cross-functional Collaboration: Ability to work effectively and collaboratively with product managers, engineers, data scientists, and researchers.

• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to clearly articulate design rationale and influence stakeholders.

• Work Management: Ability to manage personal workload, stay organized, and contribute positively to team dynamics and culture.

Preferred Skills:

• Experience designing for financial services, FinTech, or business management software.

• Familiarity with data analysis and its application in design decision-making.

• Experience with design systems and component-based design.

• Understanding of Agile development methodologies.

📝 Enhancement Note: The emphasis on "shipping modern digital products" and working with "AI-powered or automated experiences" suggests that candidates with experience in optimizing operational efficiency through digital tools will be highly valued. This role requires a designer who can think about the user's operational workflow.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies demonstrating your product design process from problem identification to solution delivery.

• Highlight projects involving complex problem-solving, ideally related to financial management, expense tracking, or workflow automation.

• Include examples of user research, ideation, wireframing, prototyping, and final UI design.

• Demonstrate your ability to leverage data and user feedback to iterate and improve designs.

Process Documentation:

• For each case study, clearly outline the design process followed, including research methodologies, ideation techniques, and collaboration methods.

• Illustrate how you translated complex requirements into simple, elegant solutions, detailing the problem-solving steps.

• Provide examples of how you incorporated AI or automation concepts into your design solutions, explaining the user benefit.

• Showcase your prototyping skills and how they were used to validate design concepts and gather feedback.

📝 Enhancement Note: For a role focused on expense management and AI, a portfolio should ideally demonstrate an understanding of operational workflows and how design can simplify them. Case studies that show how a design reduced manual effort, improved data accuracy, or streamlined a business process would be highly advantageous.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Flexible, hybrid workplace promoting work-life balance.

• Financial assistance for home office setup.

• Access to corporate discounts and vouchers from leading retailers.

• Wellbeing support through partnership with Sonder.

• Opportunities for professional development via in-house training, LinkedIn Learning, conferences, and study assistance.

• Comprehensive leave options, including purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, and study leave.

Working Hours:

• Standard full-time hours (approximately 40 hours per week), with flexibility offered within a hybrid work model.

📝 Enhancement Note: The estimated salary range is based on research into typical compensation for Product Designers in Melbourne, Australia, considering the specified experience level and the specialized nature of the role (FinTech, AI/Automation). Benefits are directly extracted from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Business Management Solutions / FinTech

Company Size: MYOB is a significant player in the Australian and New Zealand business software market, employing a substantial number of people globally. Its size suggests a well-established structure with dedicated teams for product, engineering, design, and operations.

Founded: MYOB was founded in 1991, indicating a long history and deep understanding of the business software landscape, particularly for small and medium-sized enterprises (SMEs).

Team Structure:

• The Product Design team operates within a cross-functional product pod structure, working closely with Product Managers, Engineers, Data Scientists, and Researchers.

• Designers are empowered to lead their work from concept to delivery.

• Specialist support is available from Visual Designers, Design Researchers, and Service Designers, fostering a collaborative and skill-sharing environment.

Methodology:

• MYOB emphasizes a human-centered design approach, prioritizing customer needs and creating intuitive experiences.

• The company fosters a culture of continuous learning and improvement, with regular design studios, jam sessions, and knowledge sharing.

• The role involves exploring and integrating cutting-edge technologies like AI and automation to enhance product functionality and user outcomes.

• A strong focus on data-driven decision-making and customer feedback loops is inherent in product development.

Company Website: https://www.myob.com/

📝 Enhancement Note: The company's long history and focus on SME business solutions suggest a deep understanding of operational challenges faced by small businesses. The emphasis on AI and automation in this specific role indicates a forward-thinking approach to modernizing financial operations for their clients.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer (2-5 years experience). It signifies a level where individuals can take ownership of significant product features, contribute to strategic product decisions, and mentor more junior designers. In an operations context, this level often involves optimizing existing processes and workflows through design.

Reporting Structure: The Product Designer will report into a design leadership position (e.g., Lead Product Designer or Head of Design) and work daily within cross-functional product teams, collaborating closely with Product Managers and Engineers. This structure allows for direct influence on product development.

Operations Impact: The Product Designer will have a direct impact on how small businesses manage their expenses, a critical operational function. By simplifying expense management through intuitive design and leveraging AI/automation, the role can significantly reduce manual effort, improve data accuracy, enhance compliance, and ultimately contribute to the financial health and operational efficiency of MYOB's customers. This directly supports MYOB's core purpose of helping businesses thrive.

Growth Opportunities:

• Specialization: Deepen expertise in FinTech product design, AI-driven user experiences, or expense management solutions.

• Leadership: Progress to Senior Product Designer, Lead Product Designer, or Product Design Manager roles, potentially managing a team or a larger product area.

• Skill Development: Enhance skills in advanced interaction design, user research methodologies, service design, and strategic product thinking through internal programs and external learning opportunities.

• Cross-functional Exposure: Gain exposure to broader product strategy, business operations, and data science through close collaboration with other departments.

📝 Enhancement Note: The "Expenses" focus within a business management solution, combined with AI/automation, presents a unique growth path. Designers can become experts in optimizing financial operations through technology, a highly sought-after skill set.

🌐 Work Environment

Office Type: MYOB offers a hybrid work environment, blending remote work with in-office collaboration. The centrally located offices are designed to foster in-person celebrations and social events, encouraging team connection and a shared sense of purpose.

Office Location(s): Melbourne, Victoria, Australia, with centrally located offices. This implies accessibility for local talent and opportunities for in-person collaboration and networking.

Workspace Context:

• Collaborative Environment: The hybrid model encourages dedicated in-office days for team collaboration, design sprints, and knowledge sharing. The availability of specialist designers (visual, research, service) ensures a rich learning and collaborative ecosystem.

• Tools & Technology: Access to modern design tools like Figma and AI-assisted design tools is standard. The role requires designers to be comfortable with technology that enhances creative workflows and product development.

• Team Interaction: Regular design studios, jam sessions, and cross-functional team meetings facilitate frequent interaction and idea exchange, crucial for a product design role focused on innovation.

Work Schedule: The role is full-time, with flexibility offered within the hybrid work arrangement. This allows for balancing personal needs with the operational requirements of collaborative work and focused design tasks.

📝 Enhancement Note: The hybrid model and emphasis on collaborative in-office days are designed to optimize the efficiency of creative problem-solving and team synergy, which are critical for product development and operational excellence in design.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess relevant experience and design skills.

• Hiring Manager/Recruiter Call: An introductory conversation to discuss your background, interest in the role, and cultural fit.

• Design Challenge/Portfolio Presentation: A practical exercise or a deep dive into your portfolio, focusing on specific case studies. This will assess your problem-solving abilities, design process, and communication skills. Expect to discuss how you'd approach expense management challenges or integrate AI.

• Cross-functional Team Interviews: Meetings with potential colleagues (Product Managers, Engineers, fellow Designers) to evaluate collaboration style and technical understanding.

• Final Interview: A discussion with senior leadership to assess strategic thinking and overall fit within MYOB's vision.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your design process for each case study, emphasizing problem definition, research, ideation, iteration, and outcomes.

• Highlight AI/Automation: If possible, include a project that demonstrates your experience or understanding of designing for AI-powered or automated features, especially related to operational efficiency.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved user satisfaction, reduced task completion time, increased adoption rates). For expense management, this could be reduced manual entry or improved reporting accuracy.

• Tell a Story: Frame your case studies as compelling narratives that explain the problem, your approach, and the resulting solution and impact.

• Tailor to Expenses: If you have relevant experience in financial services or expense management, highlight it prominently.

Challenge Preparation:

• Understand Expense Management: Familiarize yourself with common challenges small businesses face in managing expenses, including data entry, categorization, receipt management, and reporting.

• AI/Automation Applications: Think about how AI and automation can solve these expense management problems (e.g., intelligent receipt scanning, automated categorization, anomaly detection).

• MYOB Context: Research MYOB's existing product suite and its customer base to understand their needs and potential product directions.

• Design Rationale: Be prepared to articulate the "why" behind your design decisions, linking them back to user needs and business objectives.

📝 Enhancement Note: The interview process will likely scrutinize how candidates can translate complex operational tasks (like expense management) into user-friendly digital experiences, especially when incorporating advanced technologies like AI.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity UI design. Proficiency is expected for collaborative design workflows.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools used for user testing and stakeholder presentations may be beneficial.

• AI-Assisted Design Tools: Experience or a strong understanding of how AI tools can augment the design process, such as generating design variations, analyzing user feedback, or automating repetitive tasks.

Analytics & Reporting:

• Familiarity with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and measure the impact of design changes.

CRM & Automation:

• While not a direct CRM role, understanding how design impacts user engagement within a business management platform (akin to a CRM for business operations) is crucial.

• Awareness of how automation tools can streamline user processes and how design can facilitate this is key.

📝 Enhancement Note: The mention of "AI-assisted design tools" is significant. It implies MYOB is integrating AI into its design operations and expects designers to be proficient or at least curious and adaptable to these new technologies for workflow optimization.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and serving the needs of small businesses, ensuring products genuinely matter and simplify their operations.

• Collaboration: Working closely with cross-functional teams (Product, Engineering, Data) to achieve shared goals and deliver cohesive product experiences.

• Innovation & Curiosity: An eagerness to explore new technologies, especially AI and automation, and apply them to solve complex problems and improve user outcomes.

• Empowerment: Designers are trusted to make decisions and drive their work from conception to delivery, fostering ownership and accountability.

• Continuous Learning: A commitment to growing design craft through sharing, feedback, and exploring new methodologies.

Collaboration Style:

• Cross-functional Integration: Designers are embedded within product teams, working daily with engineers and product managers to ensure design vision aligns with technical feasibility and business strategy.

• Open Communication: An environment where design rationale is clearly communicated, feedback is actively sought and given, and shared understanding is prioritized.

• Design Community: A supportive internal design community that encourages knowledge sharing, design critiques, and collaborative problem-solving through sessions like design studios and jam sessions.

📝 Enhancement Note: The emphasis on "simplifying complex systems" and "removing friction" for users directly aligns with operational efficiency goals. The culture values designers who can translate technical capabilities into operational benefits for businesses.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Translating the intricacies of expense management and financial operations into an intuitive and user-friendly experience for a diverse range of small business owners.

• Integrating AI Effectively: Designing AI-powered features that are genuinely helpful, trustworthy, and seamlessly integrated into existing workflows, rather than being perceived as complex or intrusive.

• Balancing User Needs with Business Goals: Ensuring design solutions meet customer needs while also supporting MYOB's business objectives and technical constraints.

• Staying Ahead of Technology: Keeping pace with rapid advancements in AI and automation and identifying opportunities to leverage them for product innovation.

Learning & Development Opportunities:

• FinTech & AI Specialization: Become an expert in designing for the financial technology sector and leveraging AI for operational efficiency.

• Design Leadership: Opportunities to mentor junior designers, lead design initiatives, and potentially move into leadership roles.

• Industry Exposure: Access to conferences, workshops, and learning platforms (e.g., LinkedIn Learning) to stay current with design trends and technologies.

• Cross-Disciplinary Learning: Collaborate with data scientists and engineers to deepen understanding of technology and its application in product development.

📝 Enhancement Note: The primary challenge is to use design to make complex financial operations simple for small businesses, a core objective of revenue and operational efficiency.

💡 Interview Preparation

Strategy Questions:

• Problem Solving: "Describe a time you simplified a complex user workflow. How did you approach it, and what was the outcome?" (Focus on process, iteration, and impact, ideally related to operational tasks).

• AI/Automation in Design: "How would you approach designing an AI-powered feature to automate expense categorization for small businesses? What are the key considerations?" (Demonstrate understanding of user needs, data, and ethical implications).

• Collaboration: "How do you ensure alignment between design, product, and engineering teams when working on a new feature?" (Highlight communication strategies, compromise, and shared ownership).

Company & Culture Questions:

• MYOB's Mission: "Why are you interested in MYOB's mission to help businesses start, survive, and succeed?" (Connect your passion for design to business impact).

• Design Philosophy: "What is your design philosophy, especially when working with AI and automation?" (Show alignment with human-centered design and innovation).

• Team Dynamics: "How do you contribute to a positive and collaborative team culture?" (Provide examples of your teamwork and mentorship).

Portfolio Presentation Strategy:

• Structure Your Case Studies: Clearly outline the problem, your role, the process (research, ideation, design, testing), the solution, and the impact (quantified if possible).

• Focus on "Why": For each design decision, explain the rationale behind it, linking it to user needs or business objectives.

• Highlight Operational Impact: If a project streamlined a process, reduced manual work, or improved efficiency for users, emphasize this to demonstrate operational understanding.

• Demo Your Tools: Be prepared to walk through your Figma prototypes and explain your design process within the tool.

• Be Ready for AI Discussion: Have talking points ready about how you'd approach designing AI features for expense management, even if you haven't done it extensively before.

📝 Enhancement Note: Candidates should be prepared to discuss how their design skills can directly contribute to the operational efficiency and financial management of MYOB's small business customers, particularly through the lens of AI and automation.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Lever link.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating experience in UX/Product Design, ideally with exposure to financial management, AI/automation, or complex workflow simplification. Showcase your process and impact.

• Resume Optimization: Ensure your resume clearly outlines your experience in shipping digital products, proficiency in Figma, and any relevant experience with AI-powered features or customer research. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, problem-solving approaches, and how you would tackle expense management challenges using design and technology. Prepare to discuss your portfolio in detail.

• Company Research: Familiarize yourself with MYOB's mission, values, and product offerings, particularly their focus on supporting small businesses and their commitment to innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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